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With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035. Not your average role… As a Retail Analyst, you will work as an integral part of the Retail and Pricing team and support the definition and delivery of the retail strategy through analysis of data and insight. As customer purchase and fulfilment behaviours evolve, and retail trends move towards digital ticketing, it is vital that ScotRail adapts to ensure we extract the maximum return from our supply chain, deliver customer propositions that will grow demand, and support growth initiatives from across the business. The role of Retail Analyst will use data and insight to understand customer trends, retail and fulfilment channel trends, and performance, to inform the retail strategy and optimise the cost of sale. This is an exciting opportunity to be part of the team to develop and deliver ScotRail’s Retail strategy. What you bring You enjoy working with data and can translate complex information into clear, actionable insights. Your analytical mindset and attention to detail help you spot patterns, question assumptions, and support confident decision‑making across the business. You are comfortable collaborating with colleagues from different teams and can communicate findings in a way that is easy for others to understand. You thrive in a busy environment, can balance competing priorities, and are confident working with a range of industry systems while keeping information accurate and up to date. Essential • Qualifications in a numerate discipline or relevant experience where the skills, knowledge, and experience are directly transferable to the requirements of this role., • Experience analysing complex data sets within a commercial environment., • Commercial acumen and an understanding of retail markets (Point of Sale Technology), • Experience with building and maintaining Excel reporting models., • Experience of turning complex data into meaningful insight and concise recommendations that influences business decisions., • Clear and effective communication skills, with the ability to work well across teams., • Consistently produces work of a high standard with precise attention to detail, • Comfortable working to deadlines and managing workload effectively., • Understanding of the transport marketplace Desirable • Experience with data analysis tools or programming languages for example SQL, Python, R What we offer you ScotRail offer an excellent rewards package including: • Contributory Final Salary Pension scheme., • Free and reduced rate rail travel for you and your family., • Generous holiday allowance., • A hybrid working model., • Enhanced company sick pay and family leave including maternity, paternity and adoption., • Life Insurance cover for 4 x annual salary when you join the pension scheme., • Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan. Selection Process Shortlisted candidates will be invited to a competency-based interview. For new entrants to ScotRail all offers of employment are subject to passing our pre-employment checks which include a criminal record check, medical and 3 years occupational history check. Equal Opportunities ScotRail is seven times accredited as a Top Employer and a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because diversity strengthens our organisation and enriches our workplace, we are committed to continually improving representation across our workforce. We particularly welcome applications from women, disabled people, individuals from ethnically diverse communities, LGBT+ people, and young people, who are currently under‑represented in our workforce.

Job Description Services Sales Manager Job Title:Services Sales Manager Department:Services /Tech Location:7 Vantage Drive, Sheffield (Hybrid) Reports to:Director of Operations & Service Delivery Direct reports:None Contract:Fulltime, permanent Role Purpose Own the commercial and service relationship for Managed Service clients, ensuring what we sell is deliverable, profitable, andexceeds client expectations. You willmanageinlifeaccounts from aserviceperspective (QBRs, success plans, project facilitation, service improvements),protect and grow renewals, andwin new managed services opportunitiesacross existing andnetnewclients.Youllalsobuild pricing,administer contract paperwork, and act as theconduitbetween Account Managers, clients, the Service Desk, and the Service Delivery Manager to keep delivery and commercials in lockstep. Key Responsibilities 1. Client Success & Service Governance • LeadQuarterly Business Reviews (QBRs)andin-lifeservice reviews: communicate performance, risks, roadmap, and improvement actions; track to closure., • Maintain the client success plan (health, SLAs, CSAT, risk/opportunity) and own escalations in partnership with Service Delivery Manager / Service Desk Manager., • Facilitate projects flowing from QBRs and audits (e.g., upgrades, cloud migrations, security initiatives) by coordinating Professional Services resourcing. 2. Renewals & Commercial Growth • Ownrenewal cyclesend to end: forecasting, notice, scope/seat validation, pricing refresh, paperworkexecutionand internal system updates, in line with the Contract Management procedure., • Driveexpansion revenue(cross sell/upsell of MSP, security, backup ,monitoringand project services) in collaboration with Account Managers., • Identify and convertnet-newMSP opportunitiesprospect with Sales, run discovery, shape scope to Millgates approved service stack, and close. 3. Pricing, Proposals & Contract Administration • Build client specificpricing models(per user/per device and addons), ensuring scope aligns to supported services and SLAs; prepare proposals/SOWs., • Coordinatecontract execution(e-sign, approvals, records), then ensure CRMand the master contract registersand filingare updated per process., • Safeguard margin and service quality through accurate effort estimates, risk identification, dependency management and clear acceptance criteria. 4. Cross Functional Conduit Functional Conduit • Serve as thebridgebetweenAccount Managers,clients,ServiceDeskand theService Delivery Manageraligning commercials, capacity, and customer outcomes; ensure whats sold is supportable and set up for success., • Work with Service Desk and Delivery to ensure onboarding, changes and project to managed service transitions follow process and are fully documented. 5. Governance, Systems & Reporting • KeepNetSuite/CRMaccurate(opportunities, quotes, orders, contracts, QBR notes, tasks); required by theISO 9001 QMS., • Renewal rateandNet Revenue Retention (NRR)across MSP clients., • QBR completion, action closure and documented on CRM, • Services growth: expansion, project pull through from QBRs., • Proven success inMSP / Managed Servicesaccount growth, renewals, or service-led sales., • Confident runningQBRs/service reviews, turning insights into scoped, deliverable work., • Strong commercial acumen with hands on experience buildingper userpricing and addon bundles aligned to SLAs and support scope., • Familiarity withCRM and Microsoft SharePointforcontract/renewaladministration; understanding of ISO aligned documentation discipline. JBRP1_UKTJ

About the role The purpose of the Security Systems Administrator is to provide remote operational support to the client’s global, enterprise-level electronic security systems and architecture. This role forms part of our global engineering team so the successful candidate will be liaising with colleagues from the UK, South Africa, and the US. This role would suit an individual who has previous experience in both access control and CCTV security systems. What you will do • System Administration of customer head end system - testing / validation of new version releases, version upgrades, patching, change mgmt., hardware configuration updates / changes, reporting and governance, • Respond to application related issue (impacting a single site or individual assets on a single site, with limited impact to core business activities), • Day to day operations - maintenance and support - including but not limited to reactive support activities, ticket triage, escalations, etc. as directed, • Day to day monitoring of activities, planned system audits or health checks within a specific site or region including access control, CCTV, and intrusion detection related activities as directed, • Work with and provide security application support to the client’s infrastructure teams related to the servers, networks infrastructure required to run the security applications, • Provide governance and control in maintaining and applying the agreed system standards with all programming and system configuration, • Escalation and liaison with manufacturer for Level 3 support items as required What we are looking for • C-Cure & Genetec certification, • Experience with Enterprise Level Electronic Security Systems, • Experience with deploying and/or supporting, • Experience with ticketing systems, • Able to work with remote connectivity tools, • Advanced Knowledge - Ccure9000 Electronic Access Control System (EACS), Victor / VideoEdge Video Surveillance System (VSS) System, Genetec VSS and Genetec EACS, • Any experience with Genetec would be highly beneficial, • Able to provide Microsoft OS support, • Able to perform of Network Diagnostics, • Able to understand SQL and Databases, • Understanding of data protection and GDPR

Looking to take your technical skills to the next level and move beyond basic assembly work? Join a specialist workshop team in Crawley as a Repair Centre Engineer, focusing on component-level repair of complex electronic systems, including automated gates and ticketing machines from across the UK network. Ideal for junior-to-mid-level engineers, the role offers a 9-day fortnight schedule, structured career progression to Team Leader and Workshop Management, and the chance to work in a hands-on environment where diagnosing microchips and PCBs drives your success. Apply now to advance your career in a technically challenging role where your skills are valued and developed! Responsibilities: • Perform complex, component-level repairs on a variety of electronic equipment, including PCBs and microchips., • Conduct detailed fault-finding and diagnostics using multimeters and other specialized testing tools., • Carry out precision soldering and rework to high standards to ensure the longevity of repaired machines., • Document repair processes and results to assist the field engineering teams with recurring technical issues., • Proven practical experience in electronics repair (ideally 12 years of experience)., • Strong proficiency in component-level troubleshooting and neat, high-quality soldering., • Ability to use diagnostic tools, such as multimeters, to identify faults on complex circuitry., • Must live within a reasonable commuting distance of Meadowbrook, Crawley., • Indefinite Right to Work in the UK is essential (sponsorship is not available for this role)., • 9-day fortnight (Every other Friday off)., • Clear internal promotion and career development path., • Stable, workshop-based environment with standard daytime hours (8 am5 pm)., • Opportunity to work on a diverse range of specialized roadside and transit technology., • £30,000 £31,000 Per Annum JBRP1_UKTJ

Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products. Part of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong. Role Overview: The Polypipe Building Products CRM Salesforce Executive is a business-embedded power user who acts as the first point of contact for Salesforce within their area of the organisation. The role is responsible for user enablement, adoption, training, user acceptance testing, data hygiene, and translating business needs into clear, structured requirements for the central Salesforce team. This role will also be responsible for basic configuration, such as creating reports and dashboards. Superuser acts as a critical bridge between the end user and the Salesforce delivery team, driving adoption, providing first-line support, and mapping business processes. Key Responsibilities: Design and deliver structured Salesforce training for new starters, creating and maintaining a comprehensive, role-based onboarding programme supported by ClickLearn training materials Provide monthly one-to-one coaching sessions with sales team members, using the skills matrix to identify capability gaps, build confidence, and ensure best practice Salesforce usage Ensure each user is fully competent in completing required GENVUE tasks, offering enhancement training and practical guidance where needed Act as a trusted first point of contact for Salesforce-related queries, providing advice, resolving issues, and escalating technical matters to the Salesforce System Administrator through formal ticketing Maintain a local helpdesk log to track issues, identify recurring themes, and highlight opportunities for process and system improvements Collaborate with business departments to define and document “as is” and “to be” processes, ensuring Salesforce aligns with operational needs Design, develop, and maintain Salesforce reports, dashboards, and list views to support users, managers, and senior leadership Support teams in understanding and leveraging Salesforce data to drive informed decision-making and improved performance Actively monitor and improve data quality, escalating systemic issues where technical intervention is required Attend regional and business meetings to present system enhancements, gather user feedback, and identify improvement opportunities Participate in regular enhancement meetings with Superusers and Business Process Owners, contributing business-focused input and practical recommendations Support the Salesforce System Administrator with sandbox testing and pre-UAT validation to ensure enhancements are practical, user-friendly, and aligned to real-world processes Manage onboarding and offboarding activities, maintain accurate user access and reporting structures, perform general Salesforce housekeeping, and proactively identify system friction points for remediation or enhancement Skills & Requirements: Strong hands-on experience using Salesforce (or a similar CRM system) within a sales or operational environment, ideally as a Superuser, champion, or power user Proven ability to train, coach, and support colleagues, with experience using tools such as ClickLearn or similar training platforms Solid understanding of internal business processes and how systems, data models, and automation support operational efficiency and performance Experience creating and maintaining reports and dashboards that meet the needs of users, managers, and senior leadership High attention to detail, particularly in relation to data quality, consistency, and governance, with exposure to enhancement or governance forums Confident communicator, comfortable working with stakeholders at all levels and acting as a bridge between business users and technical teams Organised and methodical, with the ability to manage multiple priorities and requests, ideally within a multi-business or matrix organisation A proactive mindset with a genuine interest in process improvement and data-driven decision-making, plus a full UK driving licence and willingness to travel if required Workings Hours & Benefits: Monday to Friday, 08:30 – 17:00 25 Days annual leave Contributory pension scheme - matched up to 8% Life assurance Enhanced Maternity & Paternity pay Save as you earn Sharesave Scheme Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services. Staff discount on all Genuit Group products

Sue Ross Recruitment are working on behalf of our client, a highly respected provider of commercial services including electrical, mechanical, data & IT solutions, to recruit a 1st Line Support Engineer on a permanent basis. The key function of the 1st Line Support Engineer is to provide first-line technical support across server infrastructure and end-user devices in a hybrid IT environment. This role focuses on user support, device and server monitoring, patching, and basic systems administration, ensuring reliable and secure day-to-day IT operations. Key Responsibilities for the 1st Line Support Engineer End-User Support • Provide first-line support for desktops, laptops, mobile devices, printers, and peripherals, • Troubleshoot hardware, software, and basic network connectivity issues, • Support Windows and/or macOS operating systems and common business applications, • Assist users with account access, password resets, and basic security practices Server & Infrastructure Support • Monitor on-premises and cloud-based servers for availability and performance, • Assist with basic server administration tasks (user accounts, permissions, services), • Escalate complex server or infrastructure issues to senior support as required Patching & Systems Management, • Perform routine patching and updates for servers and end-user devices, • Assist with endpoint management tools (e.g., MDM, RMM, or device management platforms), • Verify patch compliance and report issues or failures Hybrid Environment Support, • Support systems in a hybrid environment (on-premises and cloud-based platforms), • Assist with Microsoft 365, Active Directory, Azure AD/Entra ID, or similar services, • Help maintain secure access to systems for remote and on-site users Documentation & Process, • Log incidents, requests, and resolutions accurately in the ticketing system, • Follow standard operating procedures and contribute to IT documentation, • Communicate clearly with users regarding issue status and resolution Candidate Requirements for the 1st Line Support Engineer: • 1–2 years of experience in an IT support or service desk role, • Basic understanding of:, • Windows operating systems (Windows 10/11, Windows Server fundamentals), • End-user hardware troubleshooting, • Networking fundamentals (TCP/IP, DNS, DHCP), • Familiarity with patching and endpoint management concepts, • Ability to prioritise tasks and work within a ticket-based environment Preferred Qualifications for the 1st Line Support Engineer • Experience supporting a hybrid IT environment (on-prem + cloud), • Exposure to Microsoft 365, Active Directory, and Azure/Entra ID, • Familiarity with endpoint management or patching tools, • Entry-level certifications (e.g., CompTIA A+, Network+, Microsoft Fundamentals) Unfortunately due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion. May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment

Job Title: Service Desk Manager Location: Sheffield Salary: £28,000 to £34,000 depending on experience Hours: 9.00am to 5.30pm, Monday to Friday Contract: Full-time, permanent If you're someone who enjoys bringing structure to a busy team, supporting people day to day and making sure customers receive a consistent level of service, this could be a great next step. We're working with a growing MSP in Sheffield who are looking for a Service Desk Manager to take responsibility for the performance and development of their support team. You won't be hands-on technically in this role. Instead, you'll be focused on people leadership, queue management, coaching, communication and keeping the service function running smoothly. If you like helping others succeed, improving processes and taking ownership of how a service desk operates, you'll feel at home here. What you'll be doing: Leading the team Managing the day to day running of the service desk. Coordinating workload, ticket queues and priorities. Holding regular one to ones and performance reviews. Addressing underperformance professionally and consistently. Supporting recruitment and helping new starters settle in. Coaching engineers on communication, ownership and service standards. Driving performance Monitoring SLAs, KPIs and customer satisfaction. Identifying trends and working with the team to reduce repeat issues. Reviewing processes and recommending improvements. Making sure documentation and reporting are always up to date. Keeping work organised during busy periods and major incidents. Supporting the customer experience Acting as the escalation point for issues that need management involvement. Communicating clearly and calmly during sensitive or time critical situations. Ensuring customers receive a consistent, quality service. Working closely with senior leadership to maintain high service standards. What we're looking for: Experience managing or leading a support team, ideally within an MSP. Confident working with SLAs, KPIs and service reporting. Able to manage performance fairly and consistently. A good working knowledge of ticketing systems and PSA tools. Someone organised, steady under pressure and comfortable making decisions. A people-focused leader who enjoys helping others develop and succeed. Strong communication skills and a professional approach. You do not need to be a deep technical expert, but you must understand how a service desk works and how to keep a team operating effectively. What's in it for you: Salary between £28,000 and £34,000 depending on experience. 21 days holiday plus bank holidays, increasing with length of service up to 34 days. Your birthday off. Health plan after one year. Dedicated development time each week. Paid internal and external training opportunities. Modern offices with free parking. Regular team meetings, social events and team building days. Supportive culture where your ideas will help shape how the service operates. How to apply If this sounds like the right move for you, we'd love to hear from you. Apply with your CV and we will be in touch. We contact all applicants, and if you are shortlisted, we will speak with you before presenting your details to the client. Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer. Keywords: Service Desk Manager, IT Support Manager, MSP Team Leader, SLA Management, KPI Reporting, Escalation Manager, IT Service Manager, Sheffield IT Jobs, Managed Services