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Job Title: Service Desk Consultant - Level 2 Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Why should I work for TSG? • Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes, • Our open and honest culture where feedback is taken on-board and acted upon, • Our social events - annual all expenses paid 'TSG Festival' and team building funds, • Two paid CSR days per annum that you can use to support the community, • Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities, • Our responsibility to the environment as we work towards net carbon zero, • Flexible working opportunities including home working and hybrid options, • Annual salary benchmarking, • Ensure customers' tickets are responded to within SLA, • Ensure communication with the customer is regular with regards to their incident/change request, • Diagnose and resolve incidents using TSGs remote access tools and verbal instructions, • Update TSGs ticketing system and technical information repository with detailed notes, • Liaise with partners and third parties to aid in the resolution of incidents, • Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers, • At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate, • A full UK driving license is required, • Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills, • Proficient understanding of firewalls, anti-virus, and other security technologies, • Hands-on experience with Microsoft Exchange and Office 365, • Strong relationship-building skills with the wider business, • In-depth understanding of firewall technologies, • Experience with cloud-based backup solutions, • Good understanding of on-premises backup technologies, • Knowledge of hosted telephony, • Familiarity with routing and switching, • Experience with enterprise anti-virus software, such as Sophos, • 25 days annual leave + public holidays, rising with length of service, • Employee benefits trust, • Company bonus scheme, • Life assurance 4 x Salary, • Contributory pension scheme at 4% matched, • Healthcare and cash plan, • Electric vehicle salary sacrifice scheme, • Cycle to work scheme, • Employee discounts, • Employee assistance programme, • Paid CSR Days, • Company sick pay and income protection cover, • Enhanced Maternity and Paternity pay, • Employee recognition scheme, • Eyecare vouchers, • Discounted gym membership

About the role & company:Valorem First helps businesses work smarter through practical, cost-effective technology and digital transformation. In this entry-level Service Desk role, you’ll support a range of clients by handling first-line IT support requests and working alongside experienced engineers to resolve technical issues. You’ll gain hands-on experience across different technologies and business environments, making this an ideal starting point for a career in IT. If you’re completing the QA IT Support Professional apprenticeship (SCQF Level 8), you’ll combine real-world work with structured learning to build strong technical and professional skills. Who we’re looking for:We’re looking for someone with the right attitude rather than lots of experience. You’re keen to learn, comfortable asking questions, and enjoy helping people. You communicate clearly, stay calm under pressure, and are curious about how technology works. You’re organised, able to manage multiple tasks, and know when to ask for support or escalate issues. Responsibilities: • Respond to incoming service requests via phone, email, and our ticketing system, • Provide first and second line technical support to clients, troubleshooting common issues with guidance from other team members, • Log all incidents and service requests accurately and in detail within our ticketing system and in line with our procedures, • Monitor and respond to alerts from our remote monitoring platforms under supervision, • Escalate complex technical issues to other engineers with clear information about the problem and steps already taken, • Follow established procedures and processes to ensure consistent service delivery, • Maintain regular communication with clients, keeping them updated on ticket progress, • Strong interest in IT and technology with a desire to build a career in technical support, • Good problem-solving skills and logical thinking ability, • Excellent communication skills – able to explain technical concepts to non-technical users, • Customer service mindset with a friendly, professional approach, • Ability to work well in a team and ask for help when needed, • Basic understanding of Windows operating systems, • Basic knowledge of Microsoft 365 / Office applications, • Organised approach to work with good attention to detail, • Willingness to learn and develop new skills Working hours: 8am - 4pm or 9am - 5pm Benefits: • Access to online training and certification programmes, • Structured apprenticeship with regular reviews and support from QA, • Mentoring from experienced engineers, • Opportunities for professional growth and career progression within Valorem First, • Holidays: 28 days (including bank holidays), • Pension: 5% employee / 3% employer 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Implementation Consultant / Product Specialist / Customer Solutions Consultant / Product Enablement Consultant Location: Glasgow or Edinburgh (Hybrid) - 2 days office 3 from homeEmployment Type: Permanent | Full-timeExperience Level: Open to early-career and graduate applicants with an interest in Data / SQL or someone skilled in this field already About the Role We're looking for a motivated and curious individual to join our team as a Product Enablement Consultant. This is a hands-on technical role where you'll become an expert in our platform and help customers get the most value from it. Whether you already have experience in SaaS, data, or system configuration - or you're a graduate with strong analytical skills and a passion for problem-solving - we'd love to hear from you. Full training and mentoring are provided. What You'll Be Doing In this role, you'll work closely with customers to help them understand, configure, and use our platform confidently and effectively. Your work will include: Technical Enablement • Configuring and tailoring the platform to meet customer needs, • Analysing and validating data using Excel or similar tools, • Troubleshooting platform issues and identifying root causes, • Documenting solution designs and configuration stepsCustomer Engagement, • Leading workshops, demos and 1:1 sessions covering advanced product features, • Supporting users in understanding best practice and optimising workflows, • Acting as a point of escalation for complex customer challengesContinuous Improvement, • Providing feedback to internal teams on recurring issues or gaps, • Creating simple documentation or video guides to support product learning, • Strong problem-solving skills and a logical mindset, • Comfortable working with data (Excel, formulas, basic analysis), • Ability to understand how systems and workflows connect, • Clear written and verbal communication, • Confidence engaging with customers and internal teams, • Proactive approach to learning and ownership of tasksDesirable (Nice to Have), • Experience with SQL, data querying, or Power BI, • Exposure to SaaS platforms, workflow tools, or low/no-code configuration, • Any customer-facing or support experience, • Background in finance, accounting, or data processing environments, • Full technical training and onboarding provided, • Clear progression into roles across Product, Implementation, Data, or Customer Success, • Hybrid work in Glasgow or Edinburgh, • Work with well-known brands and financial institutions Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

The Opportunity: Ashurst Service Central (ASC) supports the firm to deliver smart and scalable business services. An experienced team of problem solvers and service professionals are designing a "one stop shop" for essential services across the employee and client lifecycles. The aim is to create a business service engine which will support our progressive law firm. Since 2020, ASC has a team over 100 service professionals operating primarily out of Brisbane and Glasgow responsible for delivering a joined-up user experience across a number of essential services. Within the ASC People Team we focus on delivering smart and effective People processes ensuring a great employee experience; supporting our People & Culture Function whilst administering the employee lifecycle events. The ASC People Coordinator role sits within the ASC People team which processes all employee lifecycle events and provides HR, learning and organisational development, and graduate recruitment administrative support. Key responsibilities of the role include: • Processing all employee lifecycle events to a high quality and agreed service levels. This includes onboarding, staff movements, offboarding and client secondments., • Working with 3rd party suppliers in the completion of lifecycle events e.g. employee relocation, background checking, practising certificates and visa/immigration requests., • Resolving and processing all employee and Partner enquiries via the HR ticketing system to ensure accurate recording and reporting., • Updating the HR systems and notifying changes to payroll where relevant., • Providing administrative support and handling first line queries relating to the annual HR calendar of activities e.g. performance appraisals and remuneration review. This is a full-time, fixed-term contract role until 30th September 2026, based in our Glasgow office with hybrid working. More information can be found in the job description attached to the role on our careers site About you: The successful candidate will have: • HR administration/coordination experience, ideally in a shared service centre., • Excellent customer service skills., • Strong attention to detail., • Proven ability to communicate at all levels and build strong relationships across the organisation., • The ability to work as a collaborative team player in a virtual service delivery team. What makes Ashurst a great place to work? We offer you all the things you should expect from an international law firm, some of which include: • competitive remuneration with the flexibility to reward high performance;, • flexible working;, • corporate health plans;, • a global professional development offering for all employees; and, • an industry-leading programme that celebrates diversity and inclusion. We are committed to delivering positive impacts to our communities through our Social Impact programme. We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best. Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.

Areas Covering: Glasgow & Edinburgh Salary: £25,000 - £30,000 SCG Together is seeking a skilled and customer-focused Technical Support Field Engineer to join our team. The role involves providing on-site technical support, installation, maintenance, and fault resolution across customer locations. The successful candidate will represent SCG professionally while delivering high-quality technical service. Responsibilities: • Provide on-site technical support, diagnostics, and fault resolution for customer systems and equipment, • Install, configure, and maintain hardware, software, and network infrastructure, • Respond to service requests and incidents, • Troubleshoot and resolve issues efficiently, escalating where necessary, • Carry out preventative maintenance and system health checks, • Accurately document work completed, including reports and service notes, • Maintain a high standard of customer service and communication, • Ensure compliance with health and safety procedures while working on-site, • Work independently in the field while collaborating with internal teams Skills Essential: • Previous experience in a technical support or field engineering role, • Strong fault-finding and troubleshooting skills, • Good knowledge of IT systems, hardware, and networking, • Ability to work independently and manage time effectively, • Excellent customer service and communication skills, • Strong organisational and documentation skills, • Full UK driving licence Desirable: • Experience with networking equipment such as routers, switches, and Wi-Fi, • Knowledge of telecoms, VoIP, broadband, or fibre services, • Relevant technical certifications or equivalent experience, • Experience working to SLAs and using ticketing systems Benefits: • 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years, • Extra day off for your birthday, • Buy holiday scheme, • Employee Assistance Programme, • Free onsite parking, • Enhanced company sick pay, • Discounted retail vouchers, • Reduced gym membership, • Annual salary review, • SCG mobile benefit, • Employee referral bonus *Please note that unfortunately this role does not provide visa sponsorship opportunities, all candidates must have the right to work in the UK. SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

About the role The purpose of the Security Systems Administrator is to provide remote operational support to the client’s global, enterprise-level electronic security systems and architecture. This role forms part of our global engineering team so the successful candidate will be liaising with colleagues from the UK, South Africa, and the US. This role would suit an individual who has previous experience in both access control and CCTV security systems. What you will do • System Administration of customer head end system - testing / validation of new version releases, version upgrades, patching, change mgmt., hardware configuration updates / changes, reporting and governance, • Respond to application related issue (impacting a single site or individual assets on a single site, with limited impact to core business activities), • Day to day operations - maintenance and support - including but not limited to reactive support activities, ticket triage, escalations, etc. as directed, • Day to day monitoring of activities, planned system audits or health checks within a specific site or region including access control, CCTV, and intrusion detection related activities as directed, • Work with and provide security application support to the client’s infrastructure teams related to the servers, networks infrastructure required to run the security applications, • Provide governance and control in maintaining and applying the agreed system standards with all programming and system configuration, • Escalation and liaison with manufacturer for Level 3 support items as required What we are looking for • C-Cure & Genetec certification, • Experience with Enterprise Level Electronic Security Systems, • Experience with deploying and/or supporting, • Experience with ticketing systems, • Able to work with remote connectivity tools, • Advanced Knowledge - Ccure9000 Electronic Access Control System (EACS), Victor / VideoEdge Video Surveillance System (VSS) System, Genetec VSS and Genetec EACS, • Any experience with Genetec would be highly beneficial, • Able to provide Microsoft OS support, • Able to perform of Network Diagnostics, • Able to understand SQL and Databases, • Understanding of data protection and GDPR

Success in this role requires strong attention to detail, analytical thinking, and a solid understanding of airline fare rules, net fare contracts, corporate fare construction, and ticketing logic. Strong understanding of fare rules, airline nett fare contracts and corporate fare contracts fare cons

Responsibilities include hardware inventory management, monitoring ticketing requests, and troubleshooting hardware. This position is crucial in managing IT support operations and ensuring client satisfaction through effective hardware management. The ideal candidate should possess excellent communi

Capturing all interactions and ticket resolutions within our ticketing system ServiceNow to aid trending and continual service improvements. Categorising tickets based on ITIL principles (Incidents and Service Requests). Troubleshooting issues remotely which may include issues with Laptops, Desktops

We’re seeking an airline fares and ticketing Specialist who blends technical expertise with creative thinking. Success in this role requires strong attention to detail, analytical thinking, and a solid understanding of airline fare rules, net fare contracts, corporate fare construction, and ticket

As Ticketing Supervisor, you’ll take ownership of the Box Office leading people, systems and standards so that customers, promoters and colleagues all feel looked after. Supervising, motivating and developing Ticketing Agents. Maintaining clean, compliant and well-managed ticketing data.

A leading ticket software solutions provider is seeking a Technical Support Analyst to join their fully remote team.This mid-senior level position requires 3 years of customer service and 2 years of technical support experience.Bilingual in French and English is essential.The role focuses on deliver

A major live entertainment venue is looking for a Ticketing Supervisor to lead the Box Office staff, ensuring a seamless ticketing experience for customers. Responsibilities include supervising ticketing operations on show days, maintaining accurate data, and supporting team members in a fast-paced

Gateway Ticketing Systems UK Ltd. For 35+ years we’ve been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. Gateway Ticketing Systems UK is proud to be an equal opportunity employer.

The ideal candidate should have 1-2 years of experience in technical support, familiarity with ticketing systems, and an understanding of CMS platforms.

Solutions Analyst –Smart Ticketing Systems. Do you have hands-on experience with smart ticketing systems in the public sector, and thrive in collaborative, innovative environments? If so, this may be the role for you. Gravitas is looking for a Solutions Analyst with strong experience in smart tick

N\nOut-of-Hours Ticketing Executive – Duties:\ N\n * Handle out-of-hours ticketing, reissues, refunds, and schedule changes\ N\n * Manage urgent travel requests and provide efficient problem resolution\ N\n * Ensure all bookings areprocessed accurately and in line with airline rules\ N\n * Provide

Skills and Experience You Need:*** Proven experience (7+ years) in account management, event operations, or ticketing for major international events—experience with sports tournaments is a strong advantage. We are seeking seeking an experienced Director – Ticket Management to oversee lead end-to

A global sports marketing agency is seeking an experienced Director – Ticket Management to lead ticketing operations for the FIFA World Cup 2026.

A global entertainment management firm based in London is seeking an experienced Director – Ticket Management to oversee end-to-end ticketing operations for the FIFA World Cup 2026. You will lead the setup and management of ticketing systems, liaise with FIFA and clients, and ensure a seamless gue