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Job Title: Infrastructure Engineer Location: Woking, UK – Hybrid Reports to: Infrastructure Manager Work schedule: Mon – Fri, 37.5 hours per week Who are VitalHub? VitalHub aspire to accelerate the delivery of digital transformation at scale, supporting healthcare organisations internationally to improve how they capture and analyse data. This helps enhance patient flow and enables better coordination of care across planned and unplanned services, mental health, workforce, and compliance. From patient-facing apps and in-hospital flow management to national system control centres supporting the provision of healthcare services across US, UK, Canada, Middle East & Australia, our solutions exist to deliver an eco-system of joined-up technical infrastructure and centralised data integration. The Opportunity: The Infrastructure Engineer will be working with the infrastructure team to manage the production estate of the UK business. They must ensure that best practices are implemented and used throughout the infrastructure. The successful candidate will be a highly motivated team player with the ability to manage changing priorities. They will be able to take direction and perform and complete tasks with minimal direction. They will have an attention to detail and take pride in the work and tasks they undertake. They will have excellent verbal and written communication skills and will be able to communicate effectively with technical and non-technical colleagues. The candidate will be ambitious to learn and looking to take the next step in their IT career. Your Responsibilities: • System monitoring, • Managing and carrying out environment checks, • Managing & deploying Patches/Updates, • Managing backups & restores, • Managing & deploying SSL certificates, • Managing & deploying anti-virus, • Server support & provisioning, • Disaster recovery and performance tests., • Network/Firewall support, • Documentation Skills: • Operating Systems i.e. Current Windows Server OS’ and Linux Platforms, • Deployment Tools (Intune, Jamf), • Infrastructure hardware including Compute, SAN’s and Networking, • Virtualisation, Microsoft Hyper V preferable, • Microsoft Azure and AWS, • Windows IIS, • SSL Certificate Management, • Microsoft SQL 2016/2019/2022, • Active Directory & domain services i.e. DNS, DHCP, GPO’s, • Network Switches, Firewalls (Fortinet and WatchGuard), Wireless Access Points, • Familiarity with Case management ticketing systems (Preferable FreshDesk), • Backup Tools and Software (Veeam or similar) Essential Experience: • Demonstrable experience operating in an Infrastructure Engineer role, • Industry recognised qualification or vocational training from a relevant provider e.g. Microsoft., • Demonstrable handson experience administering Microsoft SQL Server (2016/2019/2022), including installation, configuration, and maintenance tasks, • Proven experience working with Virtualization software (Predominantly Hyper-V, but other platforms would be a bonus)., • Demonstrable awareness/working knowledge of network principals i.e. TCP/IP, ports, VLAN's etc., • Practical experience to be able to demonstrate proficiency in managing firewalls, routers, switches and other network infrastructure. Nice to Haves: • Microsoft qualifications in relation to administration or networks (MCSE, MCSA, MCITP), • Knowledge and/or experience of SANs, • Knowledge and/or experience of working with Watchguard and Fortinet Firewall products, • Knowledge and/or experience of Microsoft 365 systems, • Knowledge and/or experience of Azure, • Knowledge and/or experience of AWS What do we offer? • Remote & flexible working, • 25 days holiday plus Bank Holidays, • Support to grow through professional learning & development courses!, • Employee Assistance Programme, • Inclusive approach to Diversity, Equity & Inclusion, • Events – networking and social, • PDP – progression & internal career opportunities, • Death in Service, • Regular training workshops Our Interview Process: • Initial screening call with the Talent Team, • Virtual interview with the Infrastructure Manager & Infrastructure Engineer – technical assessment, • Virtual interview with the Infrastructure Manager & Head of HR As an equal opportunities’ employer, VitalHub is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join VitalHub. If you require any reasonable adjustments during the recruitment process, please let the Talent Team know.

TECHNICAL CUSTOMER SUPPORT SPECIALIST. Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately. Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, tra

Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by ‘combining’ workflows with cards and tapping existing patient data. There are two exciting trends affecting the primary care sector right now. • We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7., • We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients. Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products. Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028. We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise! About the role: As we are expanding rapidly and internationally, our ambition is to continue offering real-time support to all our customers. To help us in this ambitious mission, we are looking at reinforcing the Team by bringing on-board a caring, passionate and ambitious Customer Support Associate to join our Finance & Cards pod. This role ensures timely ticket resolution, excellent customer communication, and accurate processing of refunds and finance queries. It also requires strong technical troubleshooting, ownership of core processes, and effective escalation of complex issues or recurring product bugs. Responsibilities: Ticket Handling & SLAs • Handle simple loan-related queries (e.g., loan status, repayment schedules, payment dates)., • Triage refund requests accurately and escalate unclear or atypical cases., • Meet SLA expectations consistently for low-complexity finance tickets. Customer Satisfaction & Communication • Reassure patients about refund timelines, progress, and next steps., • Communicate with empathy in decline scenarios or when delivering difficult updates., • Escalate sensitive or regulatory complaints immediately., • Write clear and concise responses for straightforward finance queries. Product Knowledge & Tools • Understand the difference between Prime and Near-Prime financing flows., • Demonstrate basic knowledge of key finance terms (APR, repayment schedules, soft vs. hard searches)., • Navigate internal tools confidently and follow documented processes with minimal support. Process Ownership & Escalation • Track refund requests end-to-end and keep ticket notes clear and up to date., • Recognise when cases require FCA or compliance review and escalate promptly., • Document all refund actions accurately to support reconciliation., • Flag discrepancies when processes deviate from the documented flow., • 2+ years of prior experience in a customer support role, ideally at a fintech, • Experience with HubSpot or similar CRM/ticketing systems to manage cases efficiently and maintain accurate records., • Comfortable handling both outbound and inbound customer calls and queries, • Excellent communication and writing skills, • Ability to engage with customers in any situation, • Highly organised, meticulous and able to work on multiple projects simultaneously Competitive salary £2,000 per annual CPD package to be used at your discretion Full kit for home office Health insurance and life assurance (including dental and optical) for UK staff Company trips 24 days holiday annually, plus a day off on your birthday Extended parental leave Contributing pension scheme for UK staff We seek a fully remote candidate from the UK or anywhere GMT +/- 1.

The Role uMotif’s Customer Support team is looking for a UK based Support Specialist who would be responsible for supporting customers during core UK business hours. The role is based remotely in the UK, although the current team is based in both the UK and US and covers the UK, European and US time zones. In this role, you will provide day to day technical and customer support for our data capture solutions. This includes being responsible for and triaging support tickets as they are received which can vary from assisting our users, making database data changes, producing data reports and extracts, investigating and solving technical issues and supporting your team and the wider business to provide an exceptional support service. At the core of the role is the ability to interrogate, manage and update captured data using SQL/MYSQL whilst adhering to data privacy and regulated data management guidelines, so we ask for 3+ years of experience providing customer support with at least 2 years demonstrable SQL skills. What will you do? • Serve as the escalation point for support cases including overall triage., • Help maintain and support our internal ticketing tools and communication channels., • Investigate and resolve 1st, 2nd and some 3rd line support issues., • Escalate complex 3rd line support issues if unable to resolve within the team., • Ensure issues are responded to within predefined company SLAs., • As a team provide continuous product support during core UK, Europe and US working hours., • Work with our third party 1st line support vendor ensuring a seamless support service., • Provide support to system users in multiple countries predominantly via email and our support ticketing system, with occasional client calls as needed., • Build professional rapport with internal and external clients by demonstrating empathy and strong communication skills and clearly document all communication with system users., • Follow up with customers to ensure full resolution, providing timely updates of progress along the way., • Become proficient in core applications in the uMotif product suite and share this knowledge with all other internal cross-functional teams as necessary., • Work in harmony with all business departments to ensure a complete support function., • Promote good practice and contribute towards knowledge sharing and process documentation., • Develop an understanding of customer processes and standard operating procedures., • Gain knowledge of clinical research workflows to support understanding and context of customer questions., • Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly. When a solution is not readily available, collaborate with other internal resources., • Demonstrate responsiveness and sense of urgency in all customer interactions., • Advocate for customers by tracking and communicating suggestions for software enhancements., • Perform other job-related duties as assigned. What you need to succeed • Prior technical support experience is preferred, especially in healthcare, life sciences, clinical research or related fields., • 3+ years of experience providing customer support with at least 2 years demonstrable SQL skills., • Excellent verbal and written communication skills and the ability to work optimally in a remote team environment., • Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends., • Excited by firefighting and a real passion for solving technical problems., • Experience working with and improving support ticketing systems, ideally Jira Service Management., • Committed to working within a team that promotes the uMotif culture., • Thrives in a fast-paced, dynamic environment., • A team player who puts the success of the team first and is motivated by helping clients and finds satisfaction in helping to resolve the issues of others., • A resourceful problem-solver who seeks out effective and efficient solutions., • Strong time management skills and ability to effectively manage multiple priorities., • Experience working within regulated environments, for example GDPR, GCP & HIPAA., • Any exposure to the following would be a real bonus: Command Line, PHP, Python, CSS, HTML, XML, JSON, Javascript., • Any experience with the following tools: Jira, AWS, Jira Service Management, Tableau, Slack, Gitlab, iOS & Android environments, MDM, Microsoft Office & GSuite. Why uMotif? • Unlimited paid holiday allowance after probation, • Contributory Salary Sacrifice pension, • Private Health Insurance via Vitality, • Simplyhealth cashback scheme, • 5x salary Life Insurance, • Full pay for the first 13 weeks of SMP during maternity leave, • Perkbox subscription, • Salary Sacrifice Cycle scheme, • Remote working, • Home office allowance, • WFH expense contribution About us Our Company uMotif’s mission is to put patients at the centre of research by building data capture solutions people love to use. Designed with patients for patients, the uMotif platform supports data capture for each phase of clinical research across all therapeutic areas. Over 22,000 participants use our applications to track and submit e-consent, symptom, eCOA, ePRO, and wearable device data. With expertise in engaging patients and fast deployments, we work with ten of the top twenty global pharmaceutical companies to power large real-world evidence (RWE) and virtual studies. Our core values: Patients First - We care about patients and put them first; from our products to our business decisions. Teamwork - Through collaborating with and supporting each other, our customers, and our partners we succeed together. Innovation - We work innovatively to design, build, and deliver engaging technology. Team uMotif are united in our belief that patient-centric thinking combined with beautiful technology and effective teamwork can truly change clinical research for the better. We search for mission-driven people who are not afraid to be challenged - who want to tackle demanding problems and embrace innovative ideas. uMotif is an equal opportunities employer We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We want everyone at uMotif to be comfortable bringing their true self to work. That means acknowledging your personality, including the quirky bits, and bringing your interests, hopes, dreams, and even fears with you is fine, even if they don't seem relevant to your work.

Location: Belfast (Onsite) Shift Pattern: 24/7 Shift Rotation (4 days on / 4 days off) Shift Hours: Day shifts (07:0019:00) | Night shifts (19:0007:00) Package: £41,600 + Paid Certifications, 25 Days Holiday & Double overtime We are seeking a Network Engineer to join our 24/7 Technology Operations Command Centre. This is a hands-on, shift-based role operating in a fast-paced, high-visibility environment. You will be responsible for the monitoring, diagnosis, and resolution of network incidents across a diverse, mission-critical customer estate. Based onsite within our brand-new facility, you will play a key role in ensuring the stability, performance, and availability of complex network and systems environments, working closely with internal engineering teams and third-party suppliers and be: Proactive Monitoring: Monitor network performance, capacity, and availability using enterprise tools (e.g., SolarWinds, PRTG, Juniper MIST). Incident Management: Diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN, and telecoms services while minimizing service impact. Lifecycle Tracking: Log, manage, and progress incidents and service requests through their full lifecycle, maintaining accurate updates and detailed documentation. SLA Adherence: Work within defined Service Level Agreements (SLAs) to ensure timely resolution and high first-time fix rates. Maintenance & Health Checks: Perform routine network health checks and preventative maintenance activities, deploying patches, firmware updates, and minor configuration changes as required. Documentation: Produce clear incident reports, detailed shift handovers, and technical documentation. Escalation: Escalate complex or unresolved issues to senior engineers or external vendors where appropriate. Stakeholder Communication: Communicate clearly and professionally with customers, suppliers, and internal stakeholders, remaining calm under pressure. Required Experience Professional Experience: 1+ years of experience working as a Network Engineer, IT Engineer or similar within an enterprise or service provider environment. Troubleshooting: Practical experience in troubleshooting across core routing and switching technologies. Core Networking: Solid understanding of networking fundamentals including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols (e.g., BGP, OSPF). Technical Environment Multi-Vendor Support: Experience supporting multi-vendor environments (e.g., Cisco, Juniper, Palo Alto, AWS). Tooling: Familiarity with monitoring, alerting, and ticketing systems (e.g., SolarWinds, ServiceNow, BMC Remedy). Qualifications & Security Certifications: CCNA or equivalent networking certification is desirable (CCNP or JNCIA is highly advantageous). Clearance: Must be eligible to obtain UK Security Clearance (SC). What We Offer Professional Development: Extensive training opportunities to support technical development and certification progression. Career Growth: Clear pathways for career progression within Network Engineering and wider Technology Operations. Benefits Package: Competitive annual leave allowance (with the option to purchase additional days) and a company pension scheme. Culture: A supportive working culture with access to employee networks and flexible benefits.TPBN1_UKTJ

Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events? Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next? If yes, you're in the right place. webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over 2 billion SAR in ticket sales and now we're expanding globally. Role Overview We’re looking for a hands-on Recruiter to support our hiring efforts across Europe, working closely with our Talent Acquisition team and internal hiring stakeholders. This person will act as an extension of the internal TA function, helping drive hiring activity across Europe by building talent pipelines, sourcing strong candidates, conducting initial outreach and screening, and supporting recruitment delivery across multiple roles and markets. The ideal candidate is someone who understands how to work collaboratively within an internal recruitment setup while also being confident enough to independently drive progress and deliver results. This opportunity can be structured as either part-time or freelance/contract-based, depending on the profile and availability. • Work closely with the Talent Acquisition team to support hiring needs across Europe, • Partner with hiring managers and internal stakeholders to understand role requirements and candidate profiles, • Manage and support the end-to-end recruitment process for Europe-based roles, • Source, identify, and engage high-quality candidates through LinkedIn, job boards, referrals, and direct outreach, • Build and maintain strong talent pipelines for current and future hiring needs, • Conduct initial screening calls and assess candidates against role requirements and overall fit, • Share shortlisted candidates with relevant notes and recommendations, • Coordinate interviews and ensure a smooth and professional candidate experience, • Support with market mapping and talent insights across key European markets, • Maintain accurate recruitment updates and candidate tracking, • Represent the company professionally and positively in the market, • Proven experience in recruitment / talent acquisition, ideally with exposure to Europe-based hiring, • Experience working in-house or in close partnership with internal TA / People teams, • Strong sourcing and headhunting capability, • Ability to manage multiple roles and priorities in a fast-paced environment, • Strong communication and stakeholder management skills, • Good understanding of the European talent market, • Organized, responsive, and delivery-focused, • Able to work both collaboratively and independently

Out of Hours - Senior Business Travel Consultant Location: Home Working Hours of Work: 4 shifts per week, typically 2 midweek and 2 weekend. Full-time permanent. Various shift patterns. Monday – Friday 1800-0830. Weekends and UK Bank Holidays A great opportunity to join a Global Travel Management company as an Out of Hours Business Travel Consultant. This role will support the travel operation out of hours by providing assistance to customers whose travel has been disrupted, or who need to make urgent travel bookings. Job requirements: • Answering calls and emails from clients in a polite, efficient, and professional manner, • Offering expert advice in all aspects of travel, • Maintain the outstanding level of customer service provided by the ‘day’ team., • Work as part of an efficient team, communicating effectively both internally and externally., • To issue, re-issue and perform re-calculations of international and domestic airfares., • Sourcing the best and most cost-effective worldwide routes booking all flights, rail, hotel, and all ground products, • Providing additional Quality Control to day team processes when call volumes permit. Provide ‘risk analysis’ of global travel news and communicate to Senior Management as appropriate Skills Required: • Knowledgeable in Native Sabre and Amadeus, • Experience within a TMC, • Excellent fares knowledge, Cat35 and Route Deals, • Excellent ticketing experience., • Fares & Ticketing Level 1 & 2 (or equivalent experience) essential, • Knowledge of Microsoft products, including Outlook, Word, and Excel, • Possess good geographical and product knowledge of destinations and airlines., • On the pulse with world events and likely travel implications, • Good organisational skills and excellent customer service & communicative abilities are essential., • Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients. If you are interested in this opportunity please reach out to

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Role Overview We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts. Responsibilities • Respond to client queries across live chat, email, and phone promptly and professionally., • Provide support to Chinese-speaking clients across UK and Canada coverage hours., • Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met., • Support clients through account opening, verification, funding, and withdrawal processes., • Help clients navigate MT4, MT5, and the MultiBank-Plus platform., • Escalate complex or sensitive cases to the relevant internal team and follow through to resolution., • Keep accurate records of client interactions and contribute to knowledge-base improvements., • Follow all compliance, KYC, and data-protection requirements. Requirements • Strong written and verbal communication skills., • Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage., • A client-first attitude with patience, professionalism, and the ability to remain calm under pressure., • Comfortable supporting clients across live chat, email, and phone., • Eligibility to work remotely from the relevant location. Preferred Qualifications • Experience in customer support within Forex, fintech, brokerage, online trading, or financial services., • Familiarity with MT4, MT5, CRM systems, and ticketing platforms., • Experience supporting Chinese-speaking clients in a regulated financial services environment. Why Join Us? Work with one of the world’s leading financial derivatives institutions. Competitive salary plus performance-based incentives. Access to a dynamic, international, and fast-growing environment. Strong opportunities for career progression within a global financial group. Be part of a business committed to innovation, excellence, and long-term growth. Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance. MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. At Astra, a Technical Account Manager is the first line of technical troubleshooting for our customers. This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, and provide clear guidance and support to customers and internal teams. They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary. The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers. This role requires working hours of 12:00 AM – 9:00 AM Eastern Time (ET), providing overnight coverage for Astra’s platform and customers. This schedule aligns naturally with UK and EU business hours, making candidates in those time zones a strong fit. North American and other candidates are also welcome if they are committed to this shift. Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops. Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication. 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus). Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools. Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues. Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations. Experience with support systems like Zendesk (or similar ticketing platforms). A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams. A proactive, detail-oriented approach and willingness to document solutions and processes for future use. Proactive mindset - you seek out ways to improve systems and enable others Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience. Monitoring: Experience with observability and alerting systems Proficiency with cloud platforms, ideally Google Cloud Platform (GCP) Understanding of APIs, data integrations, and common troubleshooting workflows Experience with ticketing systems (Zendesk, Jira, or similar) Comfort working with logs, SQL queries, and basic debugging tools Strong documentation skills for both internal and customer-facing materials Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery) Infrastructure as Code: Terraform, CloudFormation, or similar CI/CD: GitHub Actions, CircleCI, or similar platforms Programming: Python, Go, Bash for automation and tooling Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported. Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance. Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable. Knowledge Sharing: Create documentation and insights that empower customers and reduce friction. Feedback Loop: Bridge customer needs and engineering innovation to shape Astra’s future solutions. Competitive compensation with equity in a growing fintech company (note that international employees may have different tax treatment) Remote-first culture with flexible working arrangements Small team, big impact - your work directly shapes our entire platform infrastructure Professional growth - lead infrastructure decisions for a scaling fintech platform Modern tech stack - work with cutting-edge cloud technologies Mission-driven - build infrastructure that powers financial innovation Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team. We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you.

Join The UK’s #1 Tips & Tronc Distribution Solution for Hospitality! Hi there! Thanks for checking out this role! If you're the right fit, you’ll be joining an incredibly dedicated team at the forefront of fair, transparent, and staff-controlled tipping in the hospitality industry and beyond. We’ve doubled our revenue in the last six months, cementing our position as the UK’s #1 tips & tronc distribution solution, and we have ambitious goals to grow even further. About the Role We’re looking for a Customer Success Manager with a passion for building long-term client relationships and driving measurable success. You’ll manage a portfolio of accounts, deliver a white-glove experience, and work cross-functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction — as well as helping to shape the future of the Customer Success team through knowledge sharing, process improvements, and mentoring. What You’ll Do ✅ Own the post-onboarding relationship with assigned clients, ensuring consistency and value delivery. ✅ Actively manage client goals, platform usage, and account health to maximise retention. ✅ Lead regular account reviews, providing actionable insights and recommendations. ✅ Anticipate risk by monitoring engagement signals and addressing issues before they escalate. ✅ Build a deep understanding of client business models, tipping policies, and success metrics. ✅ Support clients in adapting to legislative changes, platform updates, and operational challenges. ✅ Collaborate with Product, Tech, and Support to resolve issues and champion client needs. ✅ Share best practices and contribute ideas to improve ways of working. ✅ Play an active role in roadmap discussions and cross-functional initiatives that enhance the client journey. What We’re Looking For 🔹 Proven experience in Customer Success or Account Management (ideally in SaaS, fintech, or hospitality). 🔹 Strong relationship-building skills with excellent verbal and written communication. 🔹 Ability to deliver strategic account reviews and present recommendations confidently. 🔹 Proactive, problem-solving mindset with strong organisational skills. 🔹 Team player who contributes to process improvements and knowledge sharing. 🔹 Bonus: Experience with CRM software (HubSpot a plus) or knowledge of hospitality operations. Tools & Platforms We Use 💬 Microsoft Teams & 📂 OneDrive – Communication and collaboration 📊 Freshsales – CRM and client tracking 🚀 Rocketlane – Project management and onboarding 🎨 Canva – Creating content and client-facing material 📧 SendGrid – Customer comms and automation 🎟️ Freshdesk – Support and ticketing system Why Join Us? We know that start-up/scale-up life isn’t for everyone—there will be challenges. But having a brilliant team, a strong purpose, and making a real difference in the lives of our users makes it all worthwhile. At TiPJAR, you’ll be supported to do your best work, feel empowered in your role, and play a direct part in shaping the future of tipping. What We Offer: 💼 Flexible working hours 🍽️ Exposure to some of the best UK hospitality operators 📈 Career progression opportunities 🏖️ 33 days holiday (including bank holidays) 🏠 Remote working 🌍 ‘Work from anywhere’ policy – work abroad for up to 4 weeks per year 🐶 Dog-friendly London office 💙 An excellent team culture based on values created by our team The Interview Process We want to make sure this role is the perfect fit for both you and us. Here’s what to expect: 1️⃣ First Stage – A Teams call with recruitment team to discuss your experience and motivations. 2️⃣ Second Stage – A deeper interview with our Head of Customer Success, focusing on strategy, problem-solving, and your fit with the business. 3️⃣ Final Stage – Meet our COO, A conversation about leadership, impact, and where you fit in our journey 💌 Apply now and help us continue to grow as the UK’s #1 tips & tronc distribution solution for hospitality! Pre-employment Screening All successful candidates must undergo a DBS check, as well as other pre-employment checks such as referencing and right to work. Offers of employment are contingent upon candidates securing and demonstrating their right to work in the UK. Evidence of this right must be provided to TiPJAR, in accordance with the Immigration, Asylum and Nationality Act 2006, before the start of employment. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).

We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry. We are looking for a Customer Success Specialist who supports clinics across their entire journey with Adoreal, from the moment they sign on through every day they operate on the platform. This role blends hands-on onboarding with ongoing technical support, training, and adoption. One week you might be on site at a clinic walking their staff through new workflows. The next you might be remotely troubleshooting a billing issue or shaping a new help center article. We want someone who works proactively rather than reactively. You should be the person who anticipates where clinics will struggle, builds resources before they need them, and treats every support interaction as a chance to improve how the platform works for everyone. You are equally comfortable running a structured implementation project and jumping into an unexpected support ticket. Travel across Europe is part of the role. When a new clinic comes on board, or an existing one needs deeper training, you will be there in person. Candidates should live in Poland, Spain, Sweden, or the United Kingdom within an hour of a major airport. Onboard new clinics • Serve as the primary point of contact during implementation, coordinating across internal teams (technical, CRM, training) and clinic stakeholders., • Support configuration of Adoreal’s EMR and CRM systems and help clinics migrate data from their existing tools., • Organize and structure clinic data so it aligns with Adoreal’s analytics framework., • Manage project timelines, track milestones and dependencies, flag risks early, and communicate status clearly., • Travel on site to deliver staff training and lead clinics through their transition to the platform. Support clinics once they’re live • Act as the first point of contact for clinic staff and patient inquiries, ensuring all requests are addressed within 24 hours., • Troubleshoot technical issues, triage support tickets, and coordinate escalations with Product and Engineering when needed., • Monitor adoption after go live and reach out proactively to clinics that are struggling, rather than waiting for problems to surface. Train and enable on an ongoing basis • Build and maintain onboarding documentation, training guides, FAQs, training videos, and other self service resources., • Keep clinics current on new features, UI updates, and bug fixes through release notes and follow up sessions., • Travel on site for refresher training, workflow audits, or whenever a clinic needs hands on guidance after going live. Close the feedback loop • Track and document bugs, recurring issues, and feature requests., • Identify patterns across clinics and translate them into product insights for the Product and Growth teams., • Explore automation opportunities (chatbots, predictive troubleshooting, smarter self service) that reduce repetitive support work and free you to focus on higher value clinic interactions., • Minimum 4 years of combined experience across customer success, software implementation, technical support, or healthcare onboarding, ideally in SaaS or digital health., • Hands on experience with EMR and CRM systems, data migration, and digital workflow tools., • Native level English fluency (C2) with strong written and verbal communication. Additional European languages are a plus., • Demonstrated success managing multiple implementation or onboarding projects simultaneously., • Familiarity with healthcare workflows including patient intake, documentation, billing, scheduling, and compliance., • Strong familiarity with support ticketing systems and escalation processes., • Experience training clinical and administrative staff on new systems., • Comfort building help center content, training documentation, and self service resources., • Awareness of regulatory requirements in healthcare data handling and access control., • Willingness and ability to travel across Europe for clinic visits and on site training. Organized, collaborative, tech savvy, and oriented toward efficiency, scalability, and proactive problem solving. At Adoreal, we believe in supporting our team’s well-being and growth through comprehensive benefits and a collaborative, people-first culture. As a globally remote company, we prioritize flexibility, inclusivity, and teamwork rooted in the Adoreal principles. Benefits & Perks: • Paid time off (PTO) and paid holidays, • Performance-based bonuses and company equity opportunities, • Fully remote work environment with flexible schedules, • Collaborative and thriving team culture guided by Adoreal’s core values Joining Adoreal means becoming part of a high-performing, ambitious team that works hard, achieves extraordinary results, and enjoys the rewards that follow. Every employee receives equity, aligning us all in our shared success. Promotions and growth opportunities are limitless, driven only by your performance and dedication to our core principles: • We do what is best for the company, not what is best for individuals of the company—we take pride in our work, but not in pride itself—the success of Adoreal is more important than our egos., • We always share relevant information and admit our mistakes freely and openly (even when it is worrisome or uncomfortable to do so). Candid communication and a solution-oriented mindset is rewarded., • We innovate by finding the right problems, then solving them. We thrive on change that minimizes complexity and improves situations for our stakeholders., • We incentivize efficient results & people over process and focus only on the work that creates the most value for our stakeholders., • We are quietly confident and openly humble, being tenacious in our quest to perform and inspire others with our thirst for excellence., • We do not bow up and knock down—we care about our teammates and treat all of them with respect, regardless of their level within the company., • We are steadfast in our pursuit to better our company, our colleagues, and ourselves. When we hire, we only hire people who bleed our principles and who will hopefully be our replacement one day. Adoreal is an equal opportunity employer committed to fostering a diverse, inclusive, and fair workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable U.S. law (EEOC) or local employment regulations where we operate. We encourage applications from candidates of all backgrounds. Accommodations for disabilities are available upon request throughout the recruitment process. We are not working with search firms for this role, thank you

Account Manager, North UK Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in. We’re looking for an Account Manager to join our team in the North of England, forming strong relationships with venues and promoters, ideally based in Leeds or Manchester. At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of. About the role You’ll join a team focused on building strong partner relationships and driving growth across our network. With your deep understanding of the live entertainment industry and expertise in the music industry across key cities like Leeds, Manchester and Liverpool, you’ll know what makes promoters, festivals and venues thrive. This is an exciting opportunity to make an impact in a growing market—developing meaningful partnerships while driving operational excellence, revenue, engagement and long-term growth. You are collaborative and execution-oriented with a strong marketing sense, and you look for new and expanded ways to help your partners reach fans and drive growth. You will be Building and leading relationships with key partners to drive revenue targets, partner satisfaction and retention. Partnering with Marketing, Field Operations, and Client Success teams to drive operational excellence and manage on-site needs for events. Maximising Partner success by tracking sales performance across systems, surfacing key insights and deploying strategies that optimise marketing and sales strategies. Keeping your finger on the pulse of DICE product developments and industry trends that will evolve Partner event strategy. Acting as the glue connecting the region to central DICE teams, confidently managing Partner expectations and ensuring Partner needs are documented. Engaged in team collaboration to overcome ambiguity and achieve shared success. You are Passionate, humble and resilient. • Self-motivated and a team player. Actively responsible. A fan of music and culture. • Collaborative and confident communicator. Highly collaborative and confident communicator. • An analytical and curious problem solver. Extremely organised, resourceful and efficient in balancing priorities. You'll need • Local knowledge of the live industry across the North of England and based in either Leeds or Manchester. Business and commercial acumen. Strong communication skills. • Exceptional stakeholder management. Proven experience in live events in Account Management, Event Operations or Marketing. • High attention to detail and resourcefulness. An understanding of marketing, social media and analytics. • Excellent knowledge of how festivals, venues and promoters work., • Ticketing experience is a big plus. About DICE DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters. We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more _. Our Benefits Unlimited paid holiday Monthly DICE credits Private health insurance with Vitality with tons of perks Workplace pension with Penfold Coaching and CBT sessions Classpass Summer Fridays Generous parental package Eye Care Vouchers Cycle 2 Work Workplace nursery scheme Season Ticket Loan We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process. Application process Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way. For information on how we use your data, please view our _. We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humans If you would like more information about how your data is processed, please contact us.

Location: Belfast (Onsite) Shift Pattern: 24/7 Shift Rotation (4 days on / 4 days off) Shift Hours: Day shifts (07:0019:00) | Night shifts (19:0007:00) Package: £41,600 + Paid Certifications, 25 Days Holiday & Double overtime We are seeking a Network Engineer to join our 24/7 Technology Operations Command Centre. This is a hands-on, shift-based role operating in a fast-paced, high-visibility environment. You will be responsible for the monitoring, diagnosis, and resolution of network incidents across a diverse, mission-critical customer estate. Based onsite within our brand-new facility, you will play a key role in ensuring the stability, performance, and availability of complex network and systems environments, working closely with internal engineering teams and third-party suppliers and be: Proactive Monitoring: Monitor network performance, capacity, and availability using enterprise tools (e.g., SolarWinds, PRTG, Juniper MIST). Incident Management: Diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN, and telecoms services while minimizing service impact. Lifecycle Tracking: Log, manage, and progress incidents and service requests through their full lifecycle, maintaining accurate updates and detailed documentation. SLA Adherence: Work within defined Service Level Agreements (SLAs) to ensure timely resolution and high first-time fix rates. Maintenance & Health Checks: Perform routine network health checks and preventative maintenance activities, deploying patches, firmware updates, and minor configuration changes as required. Documentation: Produce clear incident reports, detailed shift handovers, and technical documentation. Escalation: Escalate complex or unresolved issues to senior engineers or external vendors where appropriate. Stakeholder Communication: Communicate clearly and professionally with customers, suppliers, and internal stakeholders, remaining calm under pressure. Required Experience Professional Experience: 1+ years of experience working as a Network Engineer, IT Engineer or similar within an enterprise or service provider environment. Troubleshooting: Practical experience in troubleshooting across core routing and switching technologies. Core Networking: Solid understanding of networking fundamentals including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols (e.g., BGP, OSPF). Technical Environment Multi-Vendor Support: Experience supporting multi-vendor environments (e.g., Cisco, Juniper, Palo Alto, AWS). Tooling: Familiarity with monitoring, alerting, and ticketing systems (e.g., SolarWinds, ServiceNow, BMC Remedy). Qualifications & Security Certifications: CCNA or equivalent networking certification is desirable (CCNP or JNCIA is highly advantageous). Clearance: Must be eligible to obtain UK Security Clearance (SC). What We Offer Professional Development: Extensive training opportunities to support technical development and certification progression. Career Growth: Clear pathways for career progression within Network Engineering and wider Technology Operations. Benefits Package: Competitive annual leave allowance (with the option to purchase additional days) and a company pension scheme. Culture: A supportive working culture with access to employee networks and flexible benefits. Benefits: Training Paid Certification Paid holidays TLNT1_NI

24/7 NOC Engineer Location: Belfast Onsite | Shift-Based Role Salary: up to £32k + 30% shift allowance - £41,600 The Opportunity Were supporting a leading technology and managed services organisation in the search for a 24/7 NOC Engineer to join their brand-new Technology Operations Command Centre in Belfast. This is an exciting opportunity to join a high-performing operations environment responsible for supporting mission-critical customer infrastructure across complex enterprise networks. Youll play a key role in monitoring, troubleshooting, and resolving network incidents while working alongside experienced engineering teams in a fast-paced, collaborative setting. This role would suit someone with prior Network Engineering or NOC experience who enjoys problem solving, thrives under pressure, and is looking to develop their career within a large-scale technology operations function. Working Pattern 24/7 shift-based environment 4 on / 4 off rotation Day shifts: 07:00 19:00 Night shifts: 19:00 07:00 Role Overview As part of the Technology Operations team, you will be responsible for ensuring the availability, stability, and performance of enterprise network environments through proactive monitoring and incident management. You will work across a broad range of technologies and customer environments, supporting critical infrastructure and helping minimise operational disruption through rapid fault diagnosis and resolution. Key Responsibilities Proactively monitor network performance, availability, and capacity using enterprise monitoring tools Investigate, troubleshoot, and resolve network incidents across LAN, WAN, SD-WAN, and telecoms environments Manage incidents and service requests through to resolution, ensuring accurate documentation and communication throughout Operate within agreed SLAs to deliver high levels of service and timely incident resolution Perform routine health checks, preventative maintenance, firmware updates, and minor configuration changes Produce clear technical documentation, incident reports, and shift handover notes Escalate complex issues to senior engineering teams or third-party suppliers where appropriate Communicate effectively with customers, vendors, and internal stakeholders during live incidents Skills & Experience Previous experience working within a NOC, Network Operations, or Network Engineering environment Strong understanding of networking fundamentals including TCP/IP, DNS, VLANs, LAN/WAN technologies, and routing protocols such as BGP and OSPF Experience troubleshooting routing and switching technologies in enterprise environments Exposure to multi-vendor technologies such as Cisco, Juniper, Palo Alto, and AWS Familiarity with monitoring and ticketing platforms such as SolarWinds, PRTG, ServiceNow, or BMC Remedy Ability to work effectively within a fast-paced, shift-based operational environment Qualifications CCNA or equivalent networking certification desirable CCNP, JNCIA, or related certifications advantageous Eligibility to obtain Security Clearance required Personal Attributes Strong analytical and problem-solving skills Calm and methodical approach during high-severity incidents Excellent attention to detail and documentation standards Team-oriented mindset with the confidence to take ownership of issues and resolutions Whats on Offer Extensive technical training and professional development opportunities Clear progression pathways within Network Engineering and Technology Operations Competitive annual leave allowance with options to purchase additional days Company pension scheme and flexible benefits package Supportive, collaborative working environment with long-term career opportunities If youre looking to build your career within a modern Technology Operations environment supporting enterprise-scale infrastructure, wed be keen to speak with you. Benefits: up to £32k + 30% shift allowance - £41,600 TLNT1_NI

Pay: £28,000.00 - £35,000.00 per year. Hybrid working (3-days per week in the office) The Role Our client is looking for a technically capable and detail-oriented Customer Support Executive to join their team. This is an individual contributor role focused on resolving technical and product-related issues raised by users of their software. You will be the engine behind the support function investigating problems, co-ordinating with internal teams, and driving issues through to resolution. This role suits someone who takes pride in clear, thorough diagnosis, is comfortable working with both customer facing and technical teams, and who wants to develop deep expertise in a software and consultancy environment. This role will suit somebody with a desire to drive positive change in social sustainability, ready to play a key role in the continued growth of the company as part of a small but agile team. The successful candidate will play a pivotal role in helping customers report their positive impact on society. Key Responsibilities Report to the Head of Customer Success your performance against objectives and targets Take full responsibility for managing Help Desk enquiries from our customers, ensuring quick, thorough, and empathetic responses Own the end-to-end lifecycle of support tickets from intake and triage through to resolution and closure Prioritise and manage a queue of open issues, ensuring SLAs are met and critical problems are escalated promptly Investigate and diagnose product issues, reproducing problems and identifying root causes Co-ordinate with engineering, product, and success teams to drive resolution of complex or recurring issues Co-ordinate with success managers on communication with clients for more complex issues. Identify patterns in recurring issues and work with product and engineering teams to address root causes and reduce ticket volume Provide structured feedback to the product team based on support trends, bugs, and usability issues observed in the field Maintain clear and accurate records of issues, investigations, and outcomes in the support platform and CRM Contribute creative and innovative ideas to the team, challenging existing methods and contribute to the development and continuous improvement of support workflows, tooling, and documentation Build and maintain internal knowledge base articles, troubleshooting guides, and runbooks to improve resolution speed and consistency Track and report on key support metrics including response times, resolution rates, and SLA compliance Person Specification Essential knowledge & experience: 25 years of experience in a technical support, application support, or software helpdesk role Strong analytical and problem-solving skills, with the ability to diagnose issues methodically Clear and professional written communication skills able to document issues, investigations, and resolutions accurately Experience working with support or ticketing platforms (e.g. Hubspot, Zendesk, Jira Service Management, Freshdesk) Comfortable working cross-functionally with success, engineering and product teams Organised and self-directed, able to manage a queue of concurrent issues independently Desirable knowledge & experience: Familiarity with the concept of Social Value in public sector procurement Adept user of the HubSpot CRM Experience supporting enterprise SaaS or bespoke software products Experience writing technical documentation or knowledge base content Skills: Technical Support Analytical And Problem Solving Ability to Prioritize Collaborate Organised and self-directed Benefits: Company Bonus Company Events Hybrid working Purpose driven business Rapidly growing business TLNT1_NI

The Edinburgh team are a friendly, fun and driven group of Software Engineers and Business Analysts spread across several development centers. We follow an agile process, working closely with the Product Owner and related teams to develop product features and provide support to our extensive global customer base. We work with customers and partners to develop and deliver innovative solutions to meet market demands. The team is part of many exciting and challenging projects relating to cutting-edge Swiss, European and Asian banking initiatives. • Closely collaborate with the Team Lead, Product Owner, Business Analysts, and other Software Engineers, • Write solution designs for new developments and have them reviewed with our technical leads and architects., • Participate in client workshops and support our business analysts in requirements analysis., • Design, develop and maintain thought-out solutions within the team’s responsibility., • Improve and optimize existing functionalities., • Develop and maintain automated tests, quality assurance., • Take ownership and responsibility for your area of expertise., • To work with agile mindset, process, and ticketing platforms (Jira), • Strong proven track record of working in a similar role, • Good knowledge and sound understanding of database technologies e.g SQL, Oracle PL/SQL or similar, • Expert knowledge in at least 1 additional programming language, • Strong conceptual and analytical mind with a structured and autonomous approach to work on complex technical and business problems It would be a real bonus if you have: • Experience in the financial or banking industries., • Experience with Avaloq core platform, • University degree in Computer Science or related discipline (preferable), • German or French language skills We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

Responsibilities: Assist the Sales Manager and Account Manager with client-related queries and follow-ups Provide first-line support to clients via phone, email, and support ticketing systems Accurately diagnose, manage, and resolve customer queries in a timely and professional manner Deliver a high

We are seeking a Network Operations Centre (NOC) Engineer to join our 24/7 Technology Operations Command Centre operation based at Hill View House, Newtownabbey. This is a hands-on, shift-based role operating in a fast-paced, high-visibility environment, responsible for the monitoring, diagnosis, and resolution of network incidents across a diverse, mission-critical customer estate. Working Pattern 24/7 shift-based role (days and nights) Typical pattern: 4 on / 4 off Day shifts: 07:00-19:00 Night shifts: 19:00-07:00 What we are looking for: • Practical experience in troubleshooting across routing and switching technologies., • Experience working as a Network Engineer in an enterprise or service provider environment is desirable, • Ideally an understanding of networking fundamentals including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols (e.g. BGP, OSPF)., • Desirable to have experience supporting multi-vendor environments (e.g. Cisco, Juniper, Palo Alto, AWS)., • Familiarity with monitoring, alerting, and ticketing systems (e.g. SolarWinds, ServiceNow, BMC Remedy)., • Excellent problem-solving and analytical skills., • Ability to remain calm and methodical during high-severity incidents., • Highly organised, with strong attention to detail and documentation standards., • Team-oriented, with the confidence to take ownership of incidents ...

Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. ?Werean award-winning employer reflecting how our employees are at the very heartof whatwe do: UK & Ireland's premier AWS, Microsoft & Oracle partner 3300+ strong, €350/£300m revenue business 10+ years as a Great Place to Work in Ireland & UK Best Workplace for Women in the UK & Ireland by GPTW Best Workplace for Wellbeing in the UK by GPTW Werea corevalues drivencompany, we hire people who share our values, and we reward those who display and foster them,itsdeeply embedded within our DNA. Invest in us andwellinvest in you!. Job Description Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst. As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment. The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem-solving skills, and the ability to provide exceptional support to our clients. Key Responsibilities: Serve as the first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ticketing system. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems. Escalate unresolved issues to higher support levels or specialized teams as needed. Provide support for user account management, such as password resets and access requests. Ensure timely resolution of incidents in line with Service Level Agreements (SLAs). Maintain accurate documentation of incidents, resolutions, and troubleshooting steps. Contribute to the development and maintenance of the IT knowledge base. Deliver excellent customer service and build strong relationships with end-users. Monitor system performance and identify potential issues proactively. Collaborate with other IT teams to address complex or recurring problems. Participate in IT projects, such as system upgrades or deployments, when required. Conduct routine health checks of systems, applications, and networks to ensure optimal performance. Perform scheduled maintenance, such as software updates, patch installations, and backups. Monitor and manage system alerts to address potential issues before they escalate. Review and refine service desk documentation and processes regularly for efficiency and accuracy. Test business continuity measures, including disaster recovery plans, to ensure readiness. Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies. Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays. Qualifications Skills, Education & Qualifications: Minimum of 2-5 years of experience in IT support Experience in a service desk support role. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Proficiency in Microsoft Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support Technical proficiency in Windows Server and Linux (preferable) operating systems. Additional Information Why Version 1? ?At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectivelybenefitfrom a share of our company's profits Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme Flexible/remote working, Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance Financial Wellbeing initiativesincluding;Pension, Private Healthcare Cover, Life Assurance, Financialadviceand an Employee Discount scheme Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies Educationalassistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform. Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. And many more exciting benefits drop us a note to find out more.? Version1 is an equal opportunities employer. We are committed to building a diverse,inclusiveand respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity. We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully,respectfullyand confidentially. Video links: TLNT1_NI

Company Description Version 1 are a true global leader in business transformation. For nearly three decades, we have been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at the heart of everything we do, enabling our customers to exceed expectations for their customers. Our approach is underpinned by the Version 1 Strength in Balance model a balanced focus across our customers, our people and a strong organisation. This model is guided by core values that are embedded in every aspect of what we do. Our customers need for transformation is our driving force. We enable them to accelerate their journey to their digital future with our deep expertise and innovative approach. Our global technology partners Oracle, Microsoft, AWS, Red Hat, and Snowflake help us tackle any challenge by leveraging a technology-driven approach. Our people unlock our potential. They immerse themselves into the world of our customers to truly understand the unique challenges they face. Our teams, made up of highly skilled, passionate individuals, act with agility and integrity. We continually invest in their development and foster a culture that encourages collaboration and innovation. This is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their business objectives and strategic initiatives. We enable them to save time, and reduce costs and risk, by continually improving your technology estates, ensuring they drive value for their business. Go beyond simply keeping the lights on and embrace the potential of our ASPIRE Managed Services that place AI, continuous improvement and business innovation at the heart of everything we do. From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sector expertise and experience. Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Department: ASPIRE Managed Services Practice: Services Reliability Group Vetting Requirements: SC Clearance/CTC Clearance level is mandatory. Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment. The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem-solving skills, and the ability to provide exceptional support to our clients. SC Clearance/CTC Clearance level is mandatory for this role. Key Responsibilities: Serve as the first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ticketing system. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems. Escalate unresolved issues to higher support levels or specialized teams as needed. Provide support for user account management, such as password resets and access requests. Ensure timely resolution of incidents in line with Service Level Agreements (SLAs). Maintain accurate documentation of incidents, resolutions, and troubleshooting steps. Contribute to the development and maintenance of the IT knowledge base. Deliver excellent customer service and build strong relationships with end-users. Monitor system performance and identify potential issues proactively. Collaborate with other IT teams to address complex or recurring problems. Participate in IT projects, such as system upgrades or deployments, when required. Conduct routine health checks of systems, applications, and networks to ensure optimal performance. Perform scheduled maintenance, such as software updates, patch installations, and backups. Monitor and manage system alerts to address potential issues before they escalate. Review and refine service desk documentation and processes regularly for efficiency and accuracy. Test business continuity measures, including disaster recovery plans, to ensure readiness. Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies. Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays. Qualifications Skills, Education & Qualifications: Minimum of 2-5 years of experience in IT support Experience in a service desk support role. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Proficiency in Microsoft Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support Technical proficiency in Windows Server and Linux (preferable) operating systems. Additional Information At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well-being, professional growth, and financial stability. One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee-designed Profit Share scheme divides a portion of our company's profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth. TLNT1_NI

At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real‑world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We're looking for a talented Support Engineer to join our global team supporting a large‑scale data platform that processes critical business information across our organization. You’ll be supporting a modern Big Data platform built on industry‑standard technologies including Hadoop, Hive, Impala, Spark, Kafka, and other open‑source tools. This platform handles massive volumes of data daily, supporting analytics, reporting, and business‑critical operations. You’ll work as part of a global support team with colleagues in Singapore, India, UK, and Canada. We operate a follow‑the‑sun model, ensuring 24/7 platform availability. The team collaborates closely with developers, infrastructure teams, and business users to keep systems running smoothly and continuously improve our operations. • Work with cutting‑edge Big Data technologies at enterprise scale, • Collaborate with talented engineers across the globe, • Make a real impact on business operations, • Focus on automation and reducing manual work, • Continuous learning and career development opportunities, • Monitor the platform – Perform daily health checks, watch for issues, and hand over to teams in other regions to maintain 24/7 coverage, • Troubleshoot problems – Investigate and resolve issues with Hadoop, Spark, databases, and data processing jobs, working with other teams when needed, • Manage scheduled jobs – Monitor thousands of automated jobs running daily, investigate failures, and coordinate fixes with development teams, • Ensure data quality – Perform checks and reconciliations to make sure data is accurate and complete for business reporting, • Improve operations – Work on projects to automate repetitive tasks, reduce manual work, and make the platform more reliable, • Communicate effectively – Act as the bridge between technical teams and business users, explaining issues in clear, simple terms, • Handle incidents – Lead problem resolution during critical issues, coordinating with multiple teams while meeting service commitments, • Share knowledge – Help newer team members learn and grow, sharing your expertise on technical challenges, • Support experience working in application or platform support roles, keeping production systems running smoothly, • Linux skills – Comfortable working on the command line, troubleshooting system issues, and understanding how Linux servers work, • Database & SQL – Good experience writing SQL queries and working with databases like Oracle, PostgreSQL, or MySQL, • Job scheduling – Experience with tools like Autosys, Control‑M, or similar schedulers that run automated jobs, • Scripting ability – Can write scripts in Python, Perl, or Shell to automate tasks and solve problems, • Problem‑solving mindset – Strong analytical thinking and ability to explain technical issues to non‑technical people, • Education – Degree in Computer Science, IT, Engineering, or equivalent practical experience, • Experience specifically with Cloudera Hadoop distributions, • Big Data knowledge – Hands‑on experience with Hadoop, Hive, Spark, or similar distributed data platforms (or strong willingness to learn), • Familiarity with monitoring tools like Splunk, Grafana, or enterprise monitoring platforms, • Knowledge of Kafka or other real‑time data streaming technologies, • Strong Unix/Linux scripting skills for automation, • Experience with incident management processes and ticketing systems (ServiceNow, JIRA), • Exposure to cloud platforms (AWS, Azure, or Google Cloud), • Understanding of data quality processes and reconciliation, • Knowledge of DevOps practices, CI/CD, and version control (Git) By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: • 27 days annual leave (plus bank holidays), • A discretionary annual performance related bonus, • Private Medical Care & Life Insurance, • Employee Assistance Program, • Pension Plan, • Paid Parental Leave, • Special discounts for employees, family, and friends, • Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Support Time Type: Full time Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr

IT Systems Manager A fantastic opportunity for an IT systems, SaaS platforms and ICT Helpdesk professional to manage cloud-based systems, user administration, digital governance and Microsoft 365 support. If you’ve also worked in the following roles, we’d also like to hear from you: SaaS Systems Manager, IT Service Manager, Business Systems Manager, Application Support Manager, Digital Systems Manager, IT Platforms Manager, ICT Manager, This job is officially known within the organisation as a Digital Systems & ICT Manager SALARY: £50,000 to £58,000 per annum + Benefits LOCATION: Hybrid Working. Your time split between working from home and the office in Sydenham. There will also be a requirement to travel to other offices within the Borough of Lewisham when required JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week JOB OVERVIEW We have a fantastic new job opportunity for an IT Systems Manager with experience managing digital systems, SaaS platforms, Microsoft 365, ICT coordination and service desk operations. As the IT Systems Manager you will oversee the day-to-day management, governance and continuous improvement of the organisation’s digital ecosystem, helping teams use business systems effectively and securely. Working as the IT Systems Manager you will coordinate the ICT and SaaS Helpdesk function, manage supplier relationships, support onboarding and offboarding, and drive digital capability across the organisation. DUTIES Your duties as the IT Systems Manager include: • Digital Systems Management: Manage the organisation’s portfolio of SaaS platforms and cloud-based business systems end-to-end, • ICT and SaaS Helpdesk: Oversee the support function, coordinating requests, priorities and service delivery, • User Administration: Coordinate onboarding, offboarding, permissions and system access across digital platforms, • Systems Governance: Maintain accurate operational records, documentation and digital governance processes, • Supplier Management: Work with suppliers, vendors and Managed Service Providers to support smooth system performance, • Continuous Improvement: Identify opportunities to improve workflows, processes, systems usage and staff experience, • Staff Support and Training: Provide guidance, support and digital training to help colleagues use systems confidently, • Microsoft 365 Support: Support effective use of Microsoft 365 and other cloud-based tools across the organisation, • Operational Priorities: Manage multiple systems, activities and service requests within a fast-paced environment CANDIDATE REQUIREMENTS ESSENTIAL • Relevant Qualification: Undergraduate degree or equivalent in a related discipline, • Digital Operations Experience: Previous experience in digital operations, business systems, SaaS administration, ICT coordination or a similar operational digital environment, • Systems Management: Proven experience managing digital systems, SaaS platforms or business systems within an operational environment, • Helpdesk Coordination: Experience coordinating a helpdesk, service desk or digital support function, • User Administration: Experience coordinating onboarding, offboarding and user administration processes, • Staff Support: Experience delivering staff support, guidance or training, • Microsoft 365 Knowledge: Strong digital literacy across Microsoft 365 and cloud-based systems, • Supplier Liaison: Experience working with suppliers or Managed Service Providers, • Organisation Skills: Ability to manage multiple priorities, systems and operational activities simultaneously, • Attention to Detail: Strong attention to detail with the ability to maintain accurate operational records, • Operational Mindset: Comfortable working in a fast-paced operational environment DESIRABLE • Professional Certifications: Microsoft 365, ITIL Foundation or Salesforce Administrator certification, • Project Platform Experience: Experience with Asana, ticketing tools or project management platforms, • Digital Transformation: Qualification or training in digital transformation, business systems, process improvement, project coordination or change management, • Automation Tools: Exposure to Power Automate or similar workflow automation tools, • Sector Experience: Experience within supported housing, social care, healthcare, charity or other regulated sectors, • Salesforce Knowledge: Experience using or administering Salesforce, • Microsoft Administration: Familiarity with Microsoft Intune or Entra ID, • Digital Governance: Knowledge of GDPR, SaaS governance and digital governance principles, • Knowledge Resources: Experience creating knowledge bases, SOPs or digital training resources BENEFITS • Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks, • Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme, • Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave e.g. time off for birthday or moving home, • Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave, • Family & Parenting: Generous maternity and paternity leave, paid parental leave, • Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities, • Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14805 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Sydenham, South East London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | http://www.awdo.co.uk AWD-IN-SPJ

Travel Flights and Ticketing Executive Experience Required:Previous ticketing experience using a GDS, Galileo is essentialGood knowledge of flights and faresAttention to detailAbility to manage own workload

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