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Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Role Overview We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts. Responsibilities • Respond to client queries across live chat, email, and phone promptly and professionally., • Provide support to Chinese-speaking clients across UK and Canada coverage hours., • Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met., • Support clients through account opening, verification, funding, and withdrawal processes., • Help clients navigate MT4, MT5, and the MultiBank-Plus platform., • Escalate complex or sensitive cases to the relevant internal team and follow through to resolution., • Keep accurate records of client interactions and contribute to knowledge-base improvements., • Follow all compliance, KYC, and data-protection requirements. Requirements • Strong written and verbal communication skills., • Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage., • A client-first attitude with patience, professionalism, and the ability to remain calm under pressure., • Comfortable supporting clients across live chat, email, and phone., • Eligibility to work remotely from the relevant location. Preferred Qualifications • Experience in customer support within Forex, fintech, brokerage, online trading, or financial services., • Familiarity with MT4, MT5, CRM systems, and ticketing platforms., • Experience supporting Chinese-speaking clients in a regulated financial services environment. Why Join Us? Work with one of the world’s leading financial derivatives institutions. Competitive salary plus performance-based incentives. Access to a dynamic, international, and fast-growing environment. Strong opportunities for career progression within a global financial group. Be part of a business committed to innovation, excellence, and long-term growth. Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance. MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers. At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We’re digitizing and democratizing systems so that everyone has an opportunity to invest. When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex. We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received: Best Places to Work 2026, 2025, 2024, 2023 - Presented by BuiltIn WealthTech of the Year 2025 - Presented by US FinTech Awards The World’s Top 250 Fintech Companies 2024 - Presented by CNBC Apex Fintech Solutions is looking for a GRC Engineer to help build, scale, and operate our governance, risk, and compliance program. This is a hands‑on, technically minded role that blends traditional GRC responsibilities, including audits, risk management, policy, and due diligence, with engineering‑oriented skills like API integrations, data querying, and control automation. You'll be a key player in maintaining our compliance posture across frameworks like SOC 2, NIST CSF, and ISO 27001, while also helping modernize how we monitor and evidence controls using platforms like Anecdotes. This role suits someone who is equally comfortable talking to auditors as they are writing a query to pull evidence out of a data pipeline. Own or co‑own preparation for and execution of SOC 2 (Type I/II) audits, working directly with external auditors to scope, evidence, and remediate findings Lead or support NIST CSF assessments and gap analyses, translating results into actionable remediation plans Support alignment and readiness activities for ISO 27001 and other relevant frameworks (e.g., PCI DSS, GLBA, state/federal financial regulations as applicable) Maintain a unified control framework that maps overlapping requirements across multiple standards to reduce duplicate effort Build and maintain continuous compliance monitoring using GRC platforms such as Anecdotes (or equivalent tools like Vanta, Drata, Secureframe, OneTrust, ServiceNow GRC) Configure and manage automated evidence collection via API integrations with cloud, identity, ticketing, and infrastructure systems Design and implement controls that consume ingested data, ensuring accuracy, freshness, and appropriate alerting on control drift or failures Query and analyze compliance and security data (SQL or platform‑native query languages) to validate control effectiveness and produce audit‑ready evidence Maintain the organization’s control library, risk register, and policy/procedure repository Support enterprise risk assessments, including identification, scoring, tracking, and remediation of risks Maintain third‑party/vendor risk management processes, including vendor risk assessments and ongoing monitoring Partner with security, engineering, and business teams to ensure risks are understood, owned, and addressed on a reasonable timeline Respond to Due Diligence Questionnaires (DDQs), RFPs, and customer security questionnaires with accurate, timely, and well‑documented answers Maintain a trust center / security documentation repository to streamline recurring due diligence requests Act as a subject matter resource for prospects, customers, and partners on Apex’s security and compliance posture Draft, maintain, and periodically review information security and compliance policies and procedures Ensure policies remain aligned with current frameworks, regulatory obligations, and actual operational practice Support policy attestation, training, and awareness campaigns Support internal and external audit logistics, evidence requests, and stakeholder coordination Contribute to metrics and reporting for leadership and the board on compliance and risk posture Continuously look for opportunities to automate manual GRC workflows • 2–5+ years of experience in GRC, information security compliance, IT audit, or a closely related field, • Hands‑on experience with SOC 2 audits (as a practitioner preparing evidence, not just an auditor), • Working knowledge of NIST CSF and ISO 27001 (or similar frameworks like PCI DSS, HITRUST), • Experience with a GRC automation platform (Anecdotes, Vanta, Drata, Secureframe, OneTrust, ServiceNow GRC, or similar), • Comfort working with API integrations to ingest data for compliance monitoring and control building, • Working proficiency in SQL or similar query languages to analyze and validate compliance data, • Experience drafting and maintaining information security policies and procedures, • Strong written and verbal communication skills, able to translate technical findings for both auditors and executives, • Ability to manage multiple concurrent audits/assessments and shifting priorities, • Experience in fintech, financial services, or another regulated industry, • Familiarity with vendor/third‑party risk management programs and DDQ response processes, • Exposure to cloud environments (AWS, Azure, or GCP) and common security tooling (IAM, SIEM, ticketing systems), • Scripting ability (Python, or similar) for light automation of GRC workflows, • Relevant certifications: CISA, CISSP, CRISC, ISO 27001 Lead Implementer/Auditor, or similar Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. • market‑leading salary with an annual bonus, • 28 days of annual leave plus 10 Northern Ireland national holidays, • a training and development budget, • a pension matched up to 7%, • private health insurance for medical, dental, and optical care, and life insurance, • flexible working hours, • parental leave, • a modern city center office, • hybrid work schedule that allows for greater flexibility by partially working from home, • monthly catered lunches, • unlimited drinks and snacks, • hackathon events, • poker tournaments, • charitable matching gift program Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. At Apex, we stand for efficiency and transparency. In every office, you’ll find passionate, committed, dedicated teams driven to find smart solutions to solve our clients’ toughest challenges. We are passionate about our employees, providing the benefits and perks that elevate you, reward you, and help you give back. We provide great flexibility, a collaborative, open work space, and real potential to grow with the firm. #J-18808-Ljbffr

• Business Segment: Digital Platforms & Ventures VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant's sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass. As a product Support Specialist, you will help golf-course customers get the most from the full GolfNow B2B technology portfolio. You will provide friendly, reliable and practical support across our products, helping customers resolve issues, understand how to use the technology and keep their operations running smoothly. You will work closely with Implementation, Product and Engineering colleagues. The role includes scheduled weekend cover as part of a team rota, so you must be available to work weekends when required. • Provide first-class support for the full range of GolfNow B2B technology, taking ownership of customer enquiries from first contact through to resolution or clear escalation. • Support customers through email, phone and online channels, using clear and approachable language that matches their level of technical knowledge. • Diagnose product, configuration and workflow issues; investigate the likely cause; and guide customers through effective next steps. • Provide scheduled weekend support as part of the team rota, helping to maintain a consistent service for customers. • Manage and prioritise a varied case workload, keeping accurate records in Salesforce and ensuring customers receive timely updates. • Escalate complex incidents to the appropriate teams, provide useful investigation detail and remain responsible for communicating progress to the customer. • Identify repeat issues, product defects and improvement opportunities, then share clear evidence and customer impact with Product and Engineering teams. • Create and maintain useful support content, including customer guidance, knowledge articles and internal troubleshooting material. • Build product knowledge across the GolfNow B2B portfolio and stay current with releases, changes and known issues. • Work collaboratively with Implementation, Product, Engineering and commercial teams to provide a joined-up customer experience. • Contribute to a positive, inclusive and high-performing support culture by sharing knowledge and supporting colleagues. • At least one year of experience in customer support, customer service, operations or a similar customer-facing role; experience in a technology environment is an advantage. • Confidence communicating with customers by phone and in writing, with the ability to explain technical information clearly and calmly. • A practical and curious approach to problem-solving, with the confidence to investigate issues and ask the right questions. • Ability to manage priorities in a busy environment while maintaining a high standard of customer care., • Experience using CRM, case-management or ticketing tools such as Salesforce and Jira, or the ability to learn them quickly. • Comfort using digital products and learning new systems, tools and workflows., • A collaborative approach, good judgement and a willingness to take ownership., • Availability to take part in scheduled weekend support cover. As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to . #J-18808-Ljbffr

• Communicate effectively with clients to understand their technology needs and provide tailored recommendations., • Lead the implementation, configuration, and ongoing support of email and web security platforms including INKY, Proofpoint, Cisco Umbrella, and Mimecast., • Troubleshoot complex technical issues and perform thorough Root Cause Analysis (RCA), especially in areas related to email filtering, phishing protection, and secure web access., • Solve complex technical problems and support junior team members through mentorship and knowledge sharing., • Work within a ticketing system, ensuring timely and high-quality updates to clients and internal teams., • Lead system deployments independently or collaboratively with team members., • Document all completed work and train support staff on client-specific systems and configurations, including security platform usage and incident response procedures., • Self-starter with the ability to resolve issues end-to-end with minimal supervision, including RCA and actionable recommendations., • Proven hands‑on experience with desktop support; comfortable handling escalations for advanced desktop issues., • Demonstrated experience in configuring and supporting email and web security platforms such as INKY, Proofpoint, Umbrella, and Mimecast., • Ability to analyze and respond to email threats, phishing attempts, and web filtering issues using the above platforms., • Excellent communication skills in both writing and speaking; confident when working with clients, internal teams, and external vendors., • Willingness to participate in on‑call rotations and respond to escalations from systems engineers and team leads., • Flexibility to work extended hours or weekends for client implementations, upgrades, or critical projects., • Strong team collaboration skills; expected to share knowledge and work transparently with peers., • Capable of producing detailed technical documentation for new processes, implementations, and project work. Required: • Minimum 5 years of IT support experience, including time spent in a Managed Service Provider (MSP) environment handling diverse technical challenges across different client setups., • Expert‑level knowledge of Microsoft 365: security, administration, deployment, and migration., • Strong skills in Microsoft Windows, macOS, Microsoft Entra ID, Intune, Exchange, Defender, and endpoint protection., • Solid understanding of Azure infrastructure: cost optimization, performance, security, and Azure Landing Zones., • Proficiency in Intune MDM: policy creation, device enrollment, and management., • SharePoint administration and migration strategy knowledge., • Experience with DNS, DHCP, Active Directory, and Group Policy., • Knowledge of email and security tools (Umbrella 365, INKY, Proofpoint) and email protocols (SPF, DMARC, DKIM)., • Skilled in patching, software packaging, and modern device setup methods. Preferred: • Experience in regulated environments (SOC2, HIPAA, HiTrust)., • Automation experience with tools like Chef, Puppet, Ansible, or Salt., • Microsoft Azure certifications. #J-18808-Ljbffr

VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant's sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass. As a product Support Specialist, you will help golf-course customers get the most from the full GolfNow B2B technology portfolio. You will provide friendly, reliable and practical support across our products, helping customers resolve issues, understand how to use the technology and keep their operations running smoothly. You will work closely with Implementation, Product and Engineering colleagues. The role includes scheduled weekend cover as part of a team rota, so you must be available to work weekends when required. • Provide first-class support for the full range of GolfNow B2B technology, taking ownership of customer enquiries from first contact through to resolution or clear escalation., • Support customers through email, phone and online channels, using clear and approachable language that matches their level of technical knowledge., • Diagnose product, configuration and workflow issues; investigate the likely cause; and guide customers through effective next steps., • Provide scheduled weekend support as part of the team rota, helping to maintain a consistent service for customers., • Manage and prioritise a varied case workload, keeping accurate records in Salesforce and ensuring customers receive timely updates., • Escalate complex incidents to the appropriate teams, provide useful investigation detail and remain responsible for communicating progress to the customer., • Identify repeat issues, product defects and improvement opportunities, then share clear evidence and customer impact with Product and Engineering teams., • Create and maintain useful support content, including customer guidance, knowledge articles and internal troubleshooting material., • Build product knowledge across the GolfNow B2B portfolio and stay current with releases, changes and known issues., • Work collaboratively with Implementation, Product, Engineering and commercial teams to provide a joined-up customer experience., • Contribute to a positive, inclusive and high-performing support culture by sharing knowledge and supporting colleagues., • At least one year of experience in customer support, customer service, operations or a similar customer-facing role; experience in a technology environment is an advantage., • Confidence communicating with customers by phone and in writing, with the ability to explain technical information clearly and calmly., • A practical and curious approach to problem-solving, with the confidence to investigate issues and ask the right questions., • Ability to manage priorities in a busy environment while maintaining a high standard of customer care., • Experience using CRM, case-management or ticketing tools such as Salesforce and Jira, or the ability to learn them quickly., • Comfort using digital products and learning new systems, tools and workflows., • A collaborative approach, good judgement and a willingness to take ownership., • Availability to take part in scheduled weekend support cover. As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to . VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means. #J-18808-Ljbffr

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers. At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest. When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex. We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received: 2026, 2025, 2024, 2023- Presented by BuiltIn 2025- Presented by US FinTech Awards 2024- Presented by CNBC We are seeking a skilled and customer-oriented Application Support Engineer to join our production support team. In this role you will act as the primary escalation point for production issues, work alongside engineering to resolve complex problems, and use AI tooling to remove repetitive work. • Serve as the escalation point for frontline support, owning complex production issues end to end from triage through resolution and client communication, • Participate in major incident response, providing impact analysis and actionable recommendations, • Monitor system performance and availability, resolving issues before they impact clients, • Manage production access and support configuration and change management activities, • Use AI tooling to accelerate investigation, including log analysis, data extraction, and issue reproduction, • Build and maintain automations and reusable AI assets that other engineers can run, • Validate AI-generated output before it reaches a client, a ticket, or production, • Collaborate with development teams on fixes and improvements, and mentor newer engineers on the team, • Create and maintain runbooks, troubleshooting guides, and knowledge base articles, • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, • 3+ years of experience in application support, preferably in a financial services or trading environment, • 2+ years in a customer-facing role, • Strong foundational knowledge of networking, operating systems (Linux and Windows), and databases (MSSQL and/or NoSQL), • Hands‑on experience using AI coding assistants or LLM‑based tooling in a professional setting, • Ability to read and modify application code in a compiled language preferred, • Strong understanding of REST APIs, Google Cloud Platform, and microservices architecture, • Proficiency in SQL and NoSQL databases (MSSQL, MongoDB, Postgres), • Solid networking knowledge, including TCP/IP, DNS, and network security concepts, • Experience with Linux and Windows operating systems, • Strong scripting abilities in Python and PowerShell, • Practical skill with AI coding assistants, including the ability to break a problem into a workable prompt, iterate on the output, and recognize when the tool is wrong. Experience with Claude Code preferred, • Judgment about where automation pays off and where a process should stay manual, • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues, • Strong customer service orientation and ability to communicate technical concepts to non-technical audiences, • Experience with observability and ticketing platforms such as Datadog, Jira, Zendesk, Confluence, and PagerDuty is a plus, • Familiarity with trading systems, financial markets, and regulatory requirements is a plus, • This role operates in a hybrid environment, in office 3 days per week. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We offer a robust package of employee perks and benefits, including a market-leading salary with an annual bonus, 28 days of annual leave plus 10 Northern Ireland national holidays, a training and development budget, and a pension matched up to 7%. Our benefits also cover private health insurance for medical, dental, and optical care, and life insurance. We emphasize work-life balance with flexible working hours, parental leave, a modern city center office, and a hybrid work schedule that allows for greater flexibility by partially working from home. Additional perks include monthly catered lunches, unlimited drinks and snacks, hackathon events, poker tournaments, and a charitable matching gift program. Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. #J-18808-Ljbffr

Toronto, ON, Canada Manager, Technical Support Projects & Services (Global) Job Summary Leads the global technical support function across all Qualitrol product lines supporting Projects & Services, including Generation (Toronto), CBM (Fairport), and Grid & GIS (Belfast). Integrates factory-based expertise with regional field support and standardized global systems to enable effective project execution, rapid issue resolution, and continuous product improvement. Serves as the single point of technical accountability across the project lifecycle, owning escalation, governance, and performance of the global technical support function, and acting as the primary interface between End User, Field Service, Engineering, and Quality. Duties & Responsibilities 1. Global Technical Support Leadership Lead a distributed network of factory-based and regional technical support personnel Own advanced escalation for complex product issues Standardize support processes, tools, and documentation across all product lines Ensure consistent global technical capability, response quality, and customer experience 2. Cross-Product & Cross-Site Integration Align technical support across: Generation (Toronto) CBM (Fairport) Grid & GIS (Belfast) Establish common diagnostics, troubleshooting methodologies, and knowledge management Define global standards for issue resolution and product serviceability 3. Project Lifecycle & Customer Support Provide technical support across key execution and lifecycle phases: Commissioning and deployment troubleshooting After-warranty technical support Support consistent customer experience across all regions and entry points 4. Global Intake, Systems & Automation Enablement Own and standardize global case intake and management processes (Salesforce as system of record) Implement automation and AI-enabled capabilities for: Case intake, routing, and triage Case assignment and prioritization Knowledge base and self-service tools Establish a single global customer entry point (email/phone) for technical support 5. Cross-Functional Liaison (Critical Role) Act as the primary integration and escalation authority between: Field Service Define escalation pathways and ownership boundaries Align support with commissioning readiness and field issue resolution Engineering Escalate systemic product and design issues Drive feedback into reliability, robustness, and serviceability improvements Enable structured linkage between support cases and engineering systems (e.g., JIRA) Quality Provide technical ownership for NCR, RMA, and field failure inputs Support root cause investigations and corrective actions 6. Performance Management & Continuous Improvement Define and manage global KPIs: Issue resolution cycle time First-time fix rate Repeat failure rates Customer satisfaction (NPS or equivalent) Lead structured root cause problem solving (e.g., 5-Why, RCCA) for systemic issues Standardize and drive PIR (Problem Investigation Report) processes globally Drive continuous improvement across products, regions, and support processes 7. Operating Model Establish and enforce global TST governance, including: Site-level weekly TST cadence Global priority review forums Standardized escalation and decision-making frameworks Define clear ownership, escalation paths, and decision rights across functions Ensure alignment and consistency across all regional support teams 8. Systems & Governance Own global support systems, including ticketing, knowledge base, and analytics platforms Ensure alignment with QMS processes and governance requirements Drive visibility and reporting of technical issues, systemic risks, and performance trends Requirements Education Bachelors Degree in Electrical Engineering, Electronics, or related field (required) Advanced degree or professional designation (e.g., preferred Experience Required 7+ years in technical support, engineering, or field service Experience across multiple product lines or complex systems Demonstrated leadership in global or multi-site environments Strong troubleshooting and structured problem-solving capability Preferred Experience in project-based delivery or commissioning environments Background in power systems, monitoring, or industrial diagnostics Experience with enterprise systems (e.g., Salesforce, JIRA) and support workflows Exposure to automation or AI-enabled support environments Communication Strong communication across technical and non-technical audiences Proven ability to influence across engineering, service, and quality functions Effective leadership across global teams and time zones Effort Factors Physical Demands Travel to manufacturing and customer sites as required Exposure to industrial environments Mental Demands High level of analytical and problem-solving capability Ability to manage complex, cross-functional issues Strong prioritization and decision-making under pressure Working Conditions Hybrid working model with global coordination responsibilities Regular interaction with international teams and customers #LI-PW1 Ralliant Corporation Overview Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. About Qualitrol QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring. We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes compared to job descriptions, masking data to prevent bias, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. This posted role is to fill an existing vacancy. TPBN1_NI

Location: BELFAST ARNOTT HOUSE, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Role Title: Security AI Operations Engineer Organization: Value Added Services / Security Operations Location: Belfast, Northern Ireland (Hybrid) The Security AI Operations Specialist bridges automated AI systems and human security operations. This role is responsible for the day-to-day supervision, quality control, and execution of AI-assisted security workflows. Working alongside the Security Automation & AI Engineering team, the Specialist manages "Human-in-the-Loop" (HITL) triage queues, maintains and updates knowledge bases feeding generative models, audits AI outputs for accuracy, and ensures prioritized investigation tasks are routed seamlessly to front-line security analysts and consultants. • Review and validate low-confidence alert enrichments, threat summaries, and triage recommendations generated by AI agents., • Assign, dispatch, and track complex security investigations, policy changes, and incident response playbooks to appropriate Tier 2/3 analysts and consultants., • Serve as the operational escalation point when automated pipelines encounter exceptions, edge cases, or platform integration errors., • Curate, clean, and organize internal runbooks, standard operating procedures (SOPs), threat intelligence, and product documentation stored in Amazon Bedrock Knowledge Bases and Amazon OpenSearch Service., • Audit AI retrieval quality and document gaps in knowledge coverage that lead to model hallucinations or poor responses., • Perform routine prompt adjustments and template maintenance, submitting structured enhancement tickets to engineering when underlying code changes are required., • Regularly audit AI-generated outputs (incident summaries, triage context, customer reports) against human analyst benchmarks to ensure high fidelity and operational safety., • Identify recurring false positives or hallucination patterns, collaborating directly with automation engineers to refine model guardrails and prompt evaluation datasets., • Track and report on operational KPIs, including Mean Time to Respond (MTTR), task assignment velocity, and analyst AI adoption., • Train security analysts and services teams on prompt best practices, effective use of internal AI copilots, and feedback submission workflows., • Gather front-line feedback and feature requests from security practitioners to help shape the automation engineering roadmap., • Partner with the Sales Engineering team to develop and deliver Value-Added Services (VAS) proof-of-values (POVs), clearly demonstrating the business value and impact of these services., • Collaborate with Account teams to accelerate time-to-value for Thales solutions among non-VAS customers, strengthening customer adoption, retention, and renewal outcomes., • Education: Bachelor’s degree, in Computer Science, Cybersecurity, Information Technology, Engineering, or a related field. Master’s degree is a plus!, • Experience: 3–5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows., • Cybersecurity Foundation: Working knowledge of security operations, threat lifecycle, alert triage, WAF, API security, and common security frameworks (e.g., MITRE ATT&CK, NIST)., • AI & Workflow Tooling: Practical experience interacting with generative AI tools, prompt workflows, and enterprise ticketing/orchestration platforms (e.g., Jira, ServiceNow, PagerDuty, or SOAR platforms)., • Cloud & Search Interface Familiarity: Working comfort navigating the AWS Management Console (specifically Amazon Bedrock, Amazon OpenSearch Dashboards, and CloudWatch metrics)., • Communication & Documentation: Strong technical writing skills with experience authoring security runbooks, SOPs, and structured process documentation., • Data & Query Skills: Basic scripting ability in Python or experience writing search queries (OpenSearch / Elasticsearch queries, SQL, or Lucene)., • Workflow Automation: Experience configuring no-code/low-code workflow tools, webhook triggers, or ticketing automation rules., • Industry Certifications:, • AWS Certified Security – Specialty or AWS Certified Solutions Architect – Associate/Professional, • AWS Certified AI Practitioner or Machine Learning – Specialty, • CISSP (Certified Information Systems Security Professional), • GIAC Certifications: GCIH (Incident Handler), GCIA (Intrusion Analyst), GCDA (Detection Analyst), or GASAE (AI Security Automation Engineer) Queue & Dispatch SLA - 95%+ of HITL exceptions and high-priority AI-flagged alerts assigned within defined SLAs. Knowledge Base Freshness - 100% of operational runbooks reviewed and indexed on a recurring monthly/quarterly schedule. Output Quality & Accuracy - Maintain >95% accuracy on AI-assisted triage outputs through continuous auditing and feedback loops. Team Adoption & Satisfaction - High analyst satisfaction and engagement scores with AI-enabled workflows and copilots. Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. #LI-VJ At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. #J-18808-Ljbffr

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers. At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest. When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex. We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received: 2026, 2025, 2024, 2023- Presented by BuiltIn 2025- Presented by US FinTech Awards 2024- Presented by CNBC We are seeking a skilled and customer-oriented Application Support Engineer to join our production support team. In this role you will act as the primary escalation point for production issues, work alongside engineering to resolve complex problems, and use AI tooling to remove repetitive work. • Serve as the escalation point for frontline support, owning complex production issues end to end from triage through resolution and client communication, • Participate in major incident response, providing impact analysis and actionable recommendations, • Monitor system performance and availability, resolving issues before they impact clients, • Manage production access and support configuration and change management activities, • Use AI tooling to accelerate investigation, including log analysis, data extraction, and issue reproduction, • Build and maintain automations and reusable AI assets that other engineers can run, • Validate AI-generated output before it reaches a client, a ticket, or production, • Collaborate with development teams on fixes and improvements, and mentor newer engineers on the team, • Create and maintain runbooks, troubleshooting guides, and knowledge base articles, • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, • 3+ years of experience in application support, preferably in a financial services or trading environment, • 2+ years in a customer-facing role, • Strong foundational knowledge of networking, operating systems (Linux and Windows), and databases (MSSQL and/or NoSQL), • Hands-on experience using AI coding assistants or LLM-based tooling in a professional setting, • Ability to read and modify application code in a compiled language preferred, • Strong understanding of REST APIs, Google Cloud Platform, and microservices architecture, • Proficiency in SQL and NoSQL databases (MSSQL, MongoDB, Postgres), • Solid networking knowledge, including TCP/IP, DNS, and network security concepts, • Experience with Linux and Windows operating systems, • Strong scripting abilities in Python and PowerShell, • Practical skill with AI coding assistants, including the ability to break a problem into a workable prompt, iterate on the output, and recognize when the tool is wrong. Experience with Claude Code preferred, • Judgment about where automation pays off and where a process should stay manual, • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues, • Strong customer service orientation and ability to communicate technical concepts to non-technical audiences, • Experience with observability and ticketing platforms such as Datadog, Jira, Zendesk, Confluence, and PagerDuty is a plus, • Familiarity with trading systems, financial markets, and regulatory requirements is a plus, • This role operates in a hybrid environment, in office 3 days per week., • Participation in a shared on-call rotation is required, including nights, weekends, and market holidays. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We offer a robust package of employee perks and benefits, including a market-leading salary with an annual bonus, 28 days of annual leave plus 10 Northern Ireland national holidays, a training and development budget, and a pension matched up to 7%. Our benefits also cover private health insurance for medical, dental, and optical care, and life insurance. We emphasize work-life balance with flexible working hours, parental leave, a modern city center office, and a hybrid work schedule that allows for greater flexibility by partially working from home. Additional perks include monthly catered lunches, unlimited drinks and snacks, hackathon events, poker tournaments, and a charitable matching gift program. Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. #J-18808-Ljbffr

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers. At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest. When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. Together, we're shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. - grit, results, empathy, accountability, and teamwork - with Apex. We're proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we've created. • Best Places to Work 2026, 2025, 2024, 2023 - Presented by BuiltIn, • WealthTech of the Year 2025 - Presented by US FinTech Awards, • The World's Top 250 Fintech Companies 2024 - Presented by CNBC We are seeking a skilled and customer-oriented Application Support Engineer to join our production support team. In this role you will act as the primary escalation point for production issues, work alongside engineering to resolve complex problems, and use AI tooling to remove repetitive work. • Incident and Escalation Response, • Serve as the escalation point for frontline support, owning complex production issues end to end from triage through resolution and client communication, • Participate in major incident response, providing impact analysis and actionable recommendations, • Monitor system performance and availability, resolving issues before they impact clients, • Manage production access and support configuration and change management activities, • Automation and AI Tooling, • Use AI tooling to accelerate investigation, including log analysis, data extraction, and issue reproduction, • Build and maintain automations and reusable AI assets that other engineers can run, • Validate AI-generated output before it reaches a client, a ticket, or production, • Collaboration and Knowledge Sharing, • Collaborate with development teams on fixes and improvements, and mentor newer engineers on the team, • Create and maintain runbooks, troubleshooting guides, and knowledge base articles, • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, • 3+ years of experience in application support, preferably in a financial services or trading environment, • 2+ years in a customer-facing role, • Strong foundational knowledge of networking, operating systems (Linux and Windows), and databases (MSSQL and/or NoSQL), • Hands-on experience using AI coding assistants or LLM-based tooling in a professional setting, • Ability to read and modify application code in a compiled language preferred, • Strong understanding of REST APIs, Google Cloud Platform, and microservices architecture, • Proficiency in SQL and NoSQL databases (MSSQL, MongoDB, Postgres), • Solid networking knowledge, including TCP/IP, DNS, and network security concepts, • Experience with Linux and Windows operating systems, • Strong scripting abilities in Python and PowerShell, • Practical skill with AI coding assistants, including the ability to break a problem into a workable prompt, iterate on the output, and recognize when the tool is wrong. Experience with Claude Code preferred, • Judgment about where automation pays off and where a process should stay manual, • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues, • Strong customer service orientation and ability to communicate technical concepts to non-technical audiences, • Experience with observability and ticketing platforms such as Datadog, Jira, Zendesk, Confluence, and PagerDuty is a plus, • Familiarity with trading systems, financial markets, and regulatory requirements is a plus, • This role operates in a hybrid environment, in office 3 days per week., • Participation in a shared on-call rotation is required, including nights, weekends, and market holidays. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers. At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We’re digitizing and democratizing systems so that everyone has an opportunity to invest. When you’re at Apex, you drive this change. You’re part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. grit, results, empathy, accountability, and teamwork with Apex. We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received: Best Places to Work 2026, 2025, 2024, 2023- Presented by BuiltIn WealthTech of the Year 2025- Presented by US FinTech Awards The World’s Top 250 Fintech Companies 2024- Presented by CNBC We are seeking a skilled and customer-oriented Application Support Engineer to join our production support team. In this role you will act as the primary escalation point for production issues, work alongside engineering to resolve complex problems, and use AI tooling to remove repetitive work. • Serve as the escalation point for frontline support, owning complex production issues end to end from triage through resolution and client communication, • Participate in major incident response, providing impact analysis and actionable recommendations, • Monitor system performance and availability, resolving issues before they impact clients, • Manage production access and support configuration and change management activities, • Use AI tooling to accelerate investigation, including log analysis, data extraction, and issue reproduction, • Build and maintain automations and reusable AI assets that other engineers can run, • Validate AI-generated output before it reaches a client, a ticket, or production, • Collaborate with development teams on fixes and improvements, and mentor newer engineers on the team, • Create and maintain runbooks, troubleshooting guides, and knowledge base articles, • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, • 3+ years of experience in application support, preferably in a financial services or trading environment, • 2+ years in a customer-facing role, • Strong foundational knowledge of networking, operating systems (Linux and Windows), and databases (MSSQL and/or NoSQL), • Hands-on experience using AI coding assistants or LLM-based tooling in a professional setting, • Ability to read and modify application code in a compiled language preferred, • Strong understanding of REST APIs, Google Cloud Platform, and microservices architecture, • Proficiency in SQL and NoSQL databases (MSSQL, MongoDB, Postgres), • Solid networking knowledge, including TCP/IP, DNS, and network security concepts, • Experience with Linux and Windows operating systems, • Strong scripting abilities in Python and PowerShell, • Practical skill with AI coding assistants, including the ability to break a problem into a workable prompt, iterate on the output, and recognize when the tool is wrong. Experience with Claude Code preferred, • Judgment about where automation pays off and where a process should stay manual, • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues, • Strong customer service orientation and ability to communicate technical concepts to non-technical audiences, • Experience with observability and ticketing platforms such as Datadog, Jira, Zendesk, Confluence, and PagerDuty is a plus, • Familiarity with trading systems, financial markets, and regulatory requirements is a plus, • This role operates in a hybrid environment, in office 3 days per week. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We offer a robust package of employee perks and benefits, including a market-leading salary with an annual bonus, 28 days of annual leave plus 10 Northern Ireland national holidays, a training and development budget, and a pension matched up to 7%. Our benefits also cover private health insurance for medical, dental, and optical care, and life insurance. We emphasize work-life balance with flexible working hours, parental leave, a modern city center office, and a hybrid work schedule that allows for greater flexibility by partially working from home. Additional perks include monthly catered lunches, unlimited drinks and snacks, hackathon events, poker tournaments, and a charitable matching gift program. Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. #J-18808-Ljbffr

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