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Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Role Overview We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts. Responsibilities • Respond to client queries across live chat, email, and phone promptly and professionally., • Provide support to Chinese-speaking clients across UK and Canada coverage hours., • Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met., • Support clients through account opening, verification, funding, and withdrawal processes., • Help clients navigate MT4, MT5, and the MultiBank-Plus platform., • Escalate complex or sensitive cases to the relevant internal team and follow through to resolution., • Keep accurate records of client interactions and contribute to knowledge-base improvements., • Follow all compliance, KYC, and data-protection requirements. Requirements • Strong written and verbal communication skills., • Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage., • A client-first attitude with patience, professionalism, and the ability to remain calm under pressure., • Comfortable supporting clients across live chat, email, and phone., • Eligibility to work remotely from the relevant location. Preferred Qualifications • Experience in customer support within Forex, fintech, brokerage, online trading, or financial services., • Familiarity with MT4, MT5, CRM systems, and ticketing platforms., • Experience supporting Chinese-speaking clients in a regulated financial services environment. Why Join Us? Work with one of the world’s leading financial derivatives institutions. Competitive salary plus performance-based incentives. Access to a dynamic, international, and fast-growing environment. Strong opportunities for career progression within a global financial group. Be part of a business committed to innovation, excellence, and long-term growth. Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance. MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The AtkinsRéalis' Traffic Control Systems (TCS) team work across the transport sector helping our clients navigate a rapidly changing world, linking current Traffic Signals and Intelligent Transport Systems with future-focused technology opportunities. The team undertake a variety of design, implementation, consultancy and advisory projects to a broad set of UK and international clients in the transport sector, including the Department for Transport, National Highways, and UK local authorities. The team sits within the Intelligent Transport & Infrastructure (ITI) practice, which is part of AtkinsRéalis' UK Transportation business and is the home of our transport technology, asset management, and digital/data capabilities, delivering joined up, data driven solutions that improve transport network performance and outcomes for clients and communities. ITI comprises staff from a range of disciplines facing into a range of clients, with approximately 15 TCS staff providing market leading capability in traffic signals, Urban Traffic Control (UTC) and operations. TCS, along with the wider IMST practice, blend projects utilising traffic signals, motorway control systems, toll road systems and smart ticketing with thinking and advice on emerging trends and growing areas such as digital highways, Mobility-as-a-Service, Connected Vehicles and AI. As a Traffic Control Systems Engineer, you will form a key part in our dynamic team, delivering high-quality world class projects to Clients across the UK. You will help to improve people's journeys, promote safety and work towards a more healthy and sustainable environment, as well as building the future of traffic control, transport technology and mobility. • Undertaking the successful delivery of Traffic Signal and ITS schemes from inception to operation, including detailed design, FAT, SAT and validation., • Liaison with clients to provide technical advice and solutions, develop opportunities and progress project delivery., • Assist and guide less experienced staff on technical delivery., • Delivering high quality technical reports and presentations., • Developing commercial knowledge and understanding, including preparation of cost estimates and scopes., • Undertaking projects management tasks, including monitoring budgets, actively raising project risks and resolving issues., • Working both as part of a team and individually, monitoring own project work and work of others to ensure delivery to budget, time and quality. You'll join a collaborative team with a wide range of experience, from established specialists to colleagues developing their careers in traffic control systems. You'll have the chance to share your expertise, support others' development and draw on the knowledge of a team where knowledge sharing, mentoring and technical support are part of everyday delivery. The role offers the opportunity to work across a diverse range of projects. We will actively identify opportunities for you to broaden your technical expertise, through involvement on varied projects, working with multi-disciplinary teams, targeted learning and development and contributing to innovative solutions. Based from one of our offices in Bristol, Birmingham, Epsom or Nottingham this role offers hybrid working. There may be some developing of schemes both across the UK and overseas and therefore it could necessitate the need for short term travel. Are you self-motivated with ambition and creativity? Analytical and enjoy problem solving? We're looking for someone with developing technical knowledge and enthusiasm for delivering projects in the traffic signals sector, who has: • Motivation to learn and develop, and willing to seek out new opportunities., • Enthusiasm for pursuing a career in traffic control systems., • Knowledge of design processes and best practice, traffic signals / highways design and traffic signal operation., • Excellent problem-solving skills and able to develop and demonstrate innovative solutions and processes., • Proven ability to learn new skills, understand complex technical projects and seek out new opportunities., • Good communication skills, including presentations and client meetings, and effective at developing positive working relationships., • Ability to deliver outputs on multiple projects and clients., • Strong awareness of Health and Safety issues and CDM., • Either already a member of or keen to become a member of a relevant Professional Institute and obtain professional registration, we'll provide opportunities for personal development and achieving professional registration, leading to Chartership. Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of #J-18808-Ljbffr

Are you passionate about building reliable telemetry solutions that help customers worldwide monitor and manage critical infrastructure? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Product Development Engineer, you will be developing and maintaining telemetry server applications across the full product lifecycle—from design and coding through deployment, testing, and customer support—within our SaaS platform. The role is based at the Grundfos Millfield office in Surrey, UK. As a key part of the Metasphere Product Software team, you'll create impact by Delivering robust, well-documented telemetry solutions that empower a global customer base to gain real-time insights from their connected systems. Your main responsibilities include: • Take ownership of your tasks and deliver across the full product lifecycle for telemetry server applications: design, development, documentation, testing, CI/CD, deployment, and maintenance, • Investigate and resolve complex system issues in SaaS telemetry environments, following through from diagnosis to resolution, • Contribute to stable, operationally reliable SaaS environments including server administration and infrastructure improvements, • Provide clear, technically sound support to the operations team and customers through ticketing and direct investigation, • Integrate partner technologies into end-to-end telemetry solutions and facilitate product transfer across the value chain, • Produce maintainable, well-documented code, tests, and user-facing materials while sharing knowledge across the team Above all, you are a hands-on software engineer with 3–4 years of experience building server-side applications, comfortable working independently across the full product lifecycle and driven to see issues through to resolution. We would also imagine that you have: • Bachelor's or Master's degree in a relevant field (or equivalent work experience) plus 3–4 years of software development experience, • Strong programming skills in Java or C, Python, and SQL with PostgreSQL database experience, • Hands-on DevOps and CI/CD experience with Jenkins, Docker, Git, and Linux shell scripting, • Experience with REST API integration, Agile/SCRUM methods, and tools such as Jira It is a plus if you also: • Familiarity with AWS services (EC2, S3, Lambda), • Experience with database-related telemetry products or integrating partner technologies into end-to-end solutions, • Technical documentation skills including design statements, user guides, and help files We care! Day to day, you can look forward to: • A working environment built around your needs, with flexible hours, home working opportunities and parental support., • Annual bonuses, health insurance and a strong focus on well-being activities., • Three days' additional paid leave for volunteering in your community., • Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities. To get to know us better, follow us on LinkedIn or visit grundfos.com Workplace: Hybrid (office and home-working) Job Location: Tadworth, Surrey, United Kingdom Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion. #J-18808-Ljbffr

AtkinsRéalis' Traffic Control Systems (TCS) team works across the transport sector helping clients navigate a rapidly changing world, linking current traffic signals and Intelligent Transport Systems with future-focused technology opportunities. The team undertakes a variety of design, implementation, consultancy and advisory projects for a broad set of UK and international clients, including the Department for Transport, National Highways, and UK local authorities. The team sits within the Intelligent Transport & Infrastructure (ITI) practice, part of AtkinsRéalis' UK Transportation business. ITI delivers data‑driven solutions that improve transport network performance and outcomes for clients and communities. TCS provides market‑leading capability in traffic signals, Urban Traffic Control (UTC) and operations, working with the wider IMST practice to blend projects utilising traffic signals, motorway control systems, toll road systems, and smart ticketing with emerging trends such as digital highways, Mobility‑as‑a‑Service, Connected Vehicles and AI. As an Assistant Traffic Control Systems Engineer you will be a key part of our dynamic team, delivering high‑quality world‑class projects to clients across the UK. You will help to improve people’s journeys, promote safety and work towards a more healthy and sustainable environment, as well as building the future of traffic control, transport technology and mobility. • Undertaking design of traffic signal installations in 2D and 3D using AutoCAD., • Providing solutions to design problems., • Preparing engineering calculations and engineering drawings., • Conducting site visits to undertake surveys and support installation and optimisation., • Testing and commissioning equipment., • Supporting the administration of projects., • Writing technical notes, project reports and other design‑related deliverables for clients., • Working with senior staff to report on project progress. Are you self‑motivated with ambition and creativity? Analytical and enjoy problem solving? Keen to learn, develop and grow in a role in transport technology? We’re looking for someone with developing technical knowledge and enthusiasm for delivering projects in the traffic signals sector, who: • Is keen to learn and develop, and willing to seek out new opportunities., • Is enthusiastic about pursuing a career in engineering., • Has experience with CAD software., • Has some knowledge of design processes and best practice, traffic signals/highways design and traffic signal operation. Whether you are already a member of or keen to become a member of a relevant Professional Institute and obtain professional registration, we provide opportunities for personal development and achieving professional registration, leading to Chartership. Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a range of benefits you can tailor to suit your health, wellbeing, financial and lifestyle choices. Training and professional development opportunities allow you to grow your skills and expertise. Our hybrid working culture and flexible holiday allowances help you balance a great job and fulfilling personal life. This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If required, this will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require proof of residency in the UK of five years or longer. If applying to this role, please do not reference or include in your application or CV any details of any current or previously held security clearance. We are committed to creating a culture where everyone feels they belong – a place where we can all be ourselves, thrive and develop to be the best we can be. We offer a range of family‑friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and abilities. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage. #J-18808-Ljbffr

Primary location: 3 days on site in Leatherhead, Surrey, KT22 7BA Hours: Full time Salary: up to £50K Every refrigerated truck and trailer moving goods across the country has relied on diesel for decades. It's polluting, expensive, and the technology has not changed. Two companies have dominated the market, selling the same legacy technology with minor updates. Sunswap makes the electric refrigeration that's replacing it — zero emissions, lower operating costs, built from the ground up for how fleets actually operate. Endurance runs frozen goods for 24 hours on a single charge and chilled goods for up to two months. Those numbers matter on the road, and getting them right took years of obsessive engineering from a team drawn from automotive, aerospace, and motorsport. We have gone from founding to manufacturing at scale globally in just six years. We built our own production facility in Surrey. Today we are 200 times larger by square footage than when we started. We operate on three continents — units run across the UK, France, Netherlands, Belgium, Chile, and Australia. And we are trusted by major brands like Tesco, Ocado, Birds Eye, and Happy Eggs every single day. We have been named Sunday Times Best Place to Work in 2024, 2025 and 2026. We have won awards for innovation, technology, and marketing excellence. We have backing from leading investors including BGF, Barclays, Clean Growth Fund, Shell, and Rabobank. We have got the customers, the traction, and the momentum. Now we are taking this British-engineered product global — scaling manufacturing, opening new markets, and building the team that will make legacy polluting technology obsolete across the world. If you want to be part of a company that is setting new standards for the industry and scaling internationally, this is it. • 30 days’ annual leave + Bank Holidays, including a Wellbeing Day, • Sabbatical leave after 3 years with us, • 5 free counselling sessions every year, • Generous family leave ranging from 4 weeks to 4 months, • Monthly company lunches & quarterly socials, • Cycle to Work Scheme, • Season Ticket Loan, • Free Sunswap merch Commercial Engineering sits between our engineering team and our customers and partners. The team ensures customers adopt our products seamlessly into their operations, and turns field feedback — issues, requests, workarounds — into structured input for engineering's change management process. We own the customer feedback loop end to end, from first contact through to resolution in product development. We're looking for an experienced Commercial Engineer to own the technical side of customer relationships. Account executives own the commercial relationship; this role owns the technical one — translating customer needs into engineering requirements, and translating engineering constraints back to customers in language they can understand. The role covers customers and partners across Europe, requiring occasional travel. Professional English is required; French is strongly desired. • Act as the primary technical point of contact for a portfolio of EU customers and partners, supporting product adoption., • Validate customer orders against deliverable specification: checking trailer/vehicle specs against our system specs, managing variances from standard configuration, and factoring in installation and rollout constraints, across hardware and SaaS., • Translate customer requirements into clear, well-scoped engineering requirements for change management. Be comfortable challenging a customers assumptions and identifying the real core issue., • Translate engineering feedback into customer facing language., • Triage incoming customer requests, resolving commercial and process issues directly and escalating only what requires engineering input., • Manage relationships across multiple stakeholders: the end user (where distinct from the customer, e.g. leasing arrangements), the trailer manufacturer, the system installer, our commercial and engineering teams, the aftermarket team and distributors., • Maintain a close working relationship with the aftermarket team, particularly during customer launches., • Own the customer feedback loop for the SaaS product, feeding features, bugs and requests into its subscription roadmap., • Lead the technical-commercial input on the electrical charging product: gathering customer requirements and identifying charging opportunities within their operations., • Provide initial technical assessment for go-to-market activity in new countries: homologation, installation requirements and local legislation, escalating to specialists as needed., • Provide technical input into commercial conversations led by account executives — renewals, expansions and proposals., • Maintain the technical relationship with partners' engineering teams., • Contribute to the internal process and tool development as the business scales., • Based in or near Leatherhead, UK, with willingness to travel to Europe; professional English required, French strongly desired., • 3+ years' experience in a commercial-facing role (customer success, sales/solutions engineering, technical account management, or similar)., • Able to operate independently from the outset: owning accounts, running difficult conversations, and prioritising with minimal ramp-up., • Technical fluency to translate a customer problem into a well-scoped engineering requirement., • Experience working with technical specifications (e.g. vehicle/trailer specs vs. system specs) to validate orders and flag deviations from standard product., • Awareness of market-entry considerations for technical products — homologation, installation requirements, local regulation — sufficient for first-pass assessment., • Strong stakeholder management, including with multiple parties holding conflicting priorities on the same account., • Highly organised, able to manage a live queue of items across multiple accounts., • Comfortable defining requirements for a product still taking shape, rather than executing against a fixed spec., • Experience with CRM or ticketing tools., • Dutch, or another European language, in addition to French., • Background in transport, cold chain, energy, or industrial equipment., • Exposure to SaaS or subscription-based products. #J-18808-Ljbffr

The Contact Centre Experience Executive will become the go‑to expert for our contact centre technologies, from IVRs and ticketing platforms to chatbots and knowledge bases. Any of the UK contact centre locations - Chessington World of Adventures, Merlin Technical Hub, Alton Towers. You will sit at

Esher, United Kingdom | Posted on 09/06/2026 At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre‑screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors. Job Purpose To provide high-quality operational and technical support to over 400 end users across the Council, ensuring the effective installation, configuration, maintenance, and support of ICT hardware, software, mobile devices, and Microsoft 365 services. The role is responsible for delivering excellent customer service through the ICT Service Desk, resolving incidents and service requests, and working collaboratively with internal teams and third-party suppliers to maintain reliable ICT services across the organisation. • Provide 1st and 2nd line technical support for Windows 11 devices, Microsoft 365 applications, Teams, SharePoint, mobile devices, and associated hardware., • Monitor, manage, and resolve incidents and service requests through the ICT Service Desk, ensuring compliance with service level agreements (SLAs)., • Deliver support to users via telephone, email, remote support tools, and face-to-face assistance., • Install, configure, maintain, and troubleshoot laptops, docking stations, monitors, mobile devices, peripherals, and audiovisual equipment., • Support the administration and management of user accounts, passwords, access permissions, and email security processes., • Configure and manage iPhones and iPads using Apple Business Manager and Microsoft Endpoint Manager., • Provide ICT induction training and ongoing guidance to staff on Council systems and applications., • Maintain accurate documentation, knowledge articles, user guides, asset records, and software licence information., • Liaise with third-party suppliers and support partners to resolve technical issues and coordinate service delivery., • Assist with ICT administration, including stock management, purchase orders, invoices, and asset register updates., • Participate in a shift rota to ensure Service Desk coverage and provide support at remote Council locations when required., • Contribute to continuous service improvement by identifying opportunities to enhance customer experience and ways of working., • Experience working within an ICT support or Service Desk environment., • Experience supporting Windows 11, Microsoft 365, Teams, SharePoint, laptops, mobile devices, and telephony solutions., • Experience with mobile device management, including Microsoft Endpoint Manager., • Strong customer service, communication, and interpersonal skills., • Ability to diagnose and resolve hardware and software issues using a logical and analytical approach., • Experience working with service management processes and ticketing systems., • Ability to follow procedures accurately and maintain detailed records and documentation., • Well organised with strong attention to detail and the ability to manage competing priorities., • Ability to work collaboratively within a team and share knowledge effectively., • Willingness to work a shift rota and provide additional cover when required., • Full UK driving licence and access to a vehicle during working hours., • Basic DBS clearance., • Educated to GCE A Level standard or equivalent., • Experience supporting users across multiple sites and locations., • Experience within a local government or public sector ICT environment. #J-18808-Ljbffr

A growing managed services provider is looking to appoint an MSP Field Engineer to support clients across a range of industries. This role combines customer-facing support with technical project work and infrastructure maintenance. • Deliver technical support to a broad client base., • Attend customer sites as required., • Manage incidents through the support system., • Maintain regular communication with customers., • Troubleshoot networking and server issues., • Install and support hardware and software., • Escalate service-impacting issues appropriately., • Monitor customer systems and generate reports., • Maintain ticketing records and technical notes., • Support critical incidents and planned maintenance., • Salary: £30,000 - £40,000 per annum, depending on experience., • 40 days' annual paid leave., • Minimum 5 years' experience within a relevant IT role., • Experience with Cyber Essentials and GDPR security standards, including implementation (mandatory)., • Microsoft 365 expertise covering Email, SharePoint, Teams and OneDrive (mandatory)., • Familiarity with Intune, RMM platforms and telephone systems., • Strong networking knowledge covering routers, switches, APs, DHCP, DNS, TCP/IP, firewalls and VLANs., • Ability to work effectively with external IT and service providers., • Good knowledge of recognised IT practices and procedures., • Windows Server 2016, 2019 and 2022, including Group Policy and security configuration., • Experience administering and implementing Azure solutions., • Knowledge of Windows 10, Windows 11 and Mac., • Experience preparing and deploying different client builds/images., • Strong written and verbal communication with a customer-focused approach., • Good independent troubleshooting and problem-solving ability. #J-18808-Ljbffr