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Are you fluent in the French language? Do you understand the French culture? If you are looking for opportunities for personal and professional development, the French Marketing Associate role at Fisher Investments Europe may be just the right opportunity for you! The Opportunity: Our Global Marketing department is looking for an International Marketing Associate focused on the French market to join our team in London. Reporting directly to Marketing Manager, you will work with other international marketers in addition to a variety of internal departments and outside agencies. As a French Marketing Associate, you will use your existing knowledge of the French market and your analytical mindset to execute campaigns that represent our brand and drive results. The Day-to-Day: • Support country teams in launching and optimizing digital and traditional campaigns focused on lead generation, quality, and ROI, • Develop and deliver localized creative briefs to the in-house agency; present quarterly creative strategies to senior management, • Partner with the International Digital Media Team to analyse daily performance and conduct creative testing for continuous improvement, • Oversee essential workflows, including JIRA ticketing, contract coordination, GDPR compliance, and translation requests, • Execute competitor and market research to ensure campaigns align with local social and political trends, • University degree or equivalent combination of education/experience, • Fluency in English and French, • Have a keen interest in learning more about marketing The global Fisher organisation distinguishes itself by putting clients first, providing unmatched service, and taking a personalised approach to investing. You can feel confident knowing that we align with our clients’ best interests by using a simple and transparent fee structure and recognised European custodians. It’s the people that make the Fisher purpose possible, and to help our employees meet their long-term goals, we offer an array of benefits, including: • 100% paid premiums for our top-tier supplemental medical, dental and annual health screening plans for employees and their qualified dependents, • 28 days annual leave, with the ability to purchase up to 3 additional days per year, plus up to 8 paid holidays, • Enhanced maternity pay package with 16 weeks’ top up to full base pay for eligible employees, • $10,000* fertility, hormonal health and family-forming benefit, • A retirement pension plan, featuring a 9% company contribution of base pay with an additional company match of up to 5% of base pay on personal contributions, • Gym subsidy of up to £50 per month, • Employee Assistance Program and other emotional wellbeing services, • A collaborative working environment that practises ongoing training, educational support and employee appreciation events FISHER INVESTMENTS EUROPE IS AN EQUAL OPPORTUNITY EMPLOYER

As a face-to-face Market Research Interviewer at Ipsos, you will be at the forefront of gathering valuable insights from the public on a variety of important and fascinating topics. You will travel to respondent’s homes to conduct face-to-face interviews and ensure respondents feel comfortable sharing their opinions. You will explain the survey process, answer any questions, and encourage participation. Don’t worry, you will receive plenty of training! During interviews, you will accurately record responses using provided devices and meet daily targets while maintaining high-quality standards. Key Projects You'll Work On: • Public Affairs Sector: Engage in studies commissioned by the Department of Education, Home Office, and other government bodies., • British Election Study: Contribute to one of the longest-running election studies worldwide, understanding political attitudes and behaviour., • Millennium Cohort Study: Collect data on the development and experiences of young people born in England, Scotland, Wales, and Northern Ireland., • Children of the 2020s: Longitudinal survey capturing data about child development, family context, and educational experiences., • Anti-Social Behaviour Evaluation: Measure the impact of government schemes aimed at preventing anti-social behaviour., • Barb Establishment Survey: Help shape the UK TV and advertising landscape with detailed audience data and insights., • Excellent communication and interpersonal skills., • Must have access to a car and be comfortable with traveling. Business car insurance is required., • A friendly and approachable demeanour., • Ability to build rapport with people from all walks of life., • Comprehensive 8-week training program – no prior experience necessary!, • Quarterly performance based bonuses of up to £500, • Mileage reimbursement., • The opportunity to make a real impact by contributing to important research projects., • Competitive discounts on shopping to holidays with our staff site, and the ability to send and receive e-card recognition.

As a face-to-face Market Research Interviewer at Ipsos, you will be at the forefront of gathering valuable insights from the public on a variety of important and fascinating topics. You will travel to respondent’s homes to conduct face-to-face interviews and ensure respondents feel comfortable sharing their opinions. You will explain the survey process, answer any questions, and encourage participation. Don’t worry, you will receive plenty of training! During interviews, you will accurately record responses using provided devices and meet daily targets while maintaining high-quality standards. Key Projects You'll Work On: • Public Affairs Sector: Engage in studies commissioned by the Department of Education, Home Office, and other government bodies., • British Election Study: Contribute to one of the longest-running election studies worldwide, understanding political attitudes and behaviour., • Millennium Cohort Study: Collect data on the development and experiences of young people born in England, Scotland, Wales, and Northern Ireland., • Children of the 2020s: Longitudinal survey capturing data about child development, family context, and educational experiences., • Anti-Social Behaviour Evaluation: Measure the impact of government schemes aimed at preventing anti-social behaviour., • Barb Establishment Survey: Help shape the UK TV and advertising landscape with detailed audience data and insights., • Excellent communication and interpersonal skills., • Must have access to a car and be comfortable with traveling. Business car insurance is required., • A friendly and approachable demeanour., • Ability to build rapport with people from all walks of life., • Comprehensive 8-week training program – no prior experience necessary!, • Quarterly performance based bonuses of up to £500, • Mileage reimbursement., • The opportunity to make a real impact by contributing to important research projects., • Competitive discounts on shopping to holidays with our staff site, and the ability to send and receive e-card recognition.

As a face-to-face Market Research Interviewer at Ipsos, you will be at the forefront of gathering valuable insights from the public on a variety of important and fascinating topics. You will travel to respondent’s homes to conduct face-to-face interviews and ensure respondents feel comfortable sharing their opinions. You will explain the survey process, answer any questions, and encourage participation. Don’t worry, you will receive plenty of training! During interviews, you will accurately record responses using provided devices and meet daily targets while maintaining high-quality standards. Key Projects You'll Work On: • Public Affairs Sector: Engage in studies commissioned by the Department of Education, Home Office, and other government bodies., • British Election Study: Contribute to one of the longest-running election studies worldwide, understanding political attitudes and behaviour., • Millennium Cohort Study: Collect data on the development and experiences of young people born in England, Scotland, Wales, and Northern Ireland., • Children of the 2020s: Longitudinal survey capturing data about child development, family context, and educational experiences., • Anti-Social Behaviour Evaluation: Measure the impact of government schemes aimed at preventing anti-social behaviour., • Barb Establishment Survey: Help shape the UK TV and advertising landscape with detailed audience data and insights., • Excellent communication and interpersonal skills., • Must have access to a car and be comfortable with traveling. Business car insurance is required., • A friendly and approachable demeanour., • Ability to build rapport with people from all walks of life., • Comprehensive 8-week training program – no prior experience necessary!, • Quarterly performance based bonuses of up to £500, • Mileage reimbursement., • The opportunity to make a real impact by contributing to important research projects., • Competitive discounts on shopping to holidays with our staff site, and the ability to send and receive e-card recognition.

Our client is recruiting for an IT Manager to lead their internal IT function in London. This is a fully office-based role within a Mac-focused professional services environment, requiring strong technical expertise, team leadership, and a proactive approach to infrastructure management and security. The Role This position is responsible for overseeing all IT systems and infrastructure, managing two IT Engineers, and driving IT projects forward in line with business objectives. The environment is approximately 95% Mac-based, and the successful candidate must have extensive experience managing macOS environments using Jamf Pro and related tools. Security, performance, and reliability are critical, particularly within a regulated professional services setting handling confidential client data. Key Responsibilities • Full ownership and management of IT infrastructure and services, • Leading, mentoring, and developing a small IT team, • Managing Mac hardware lifecycle, deployment, and updates via Jamf Pro, • Administration of Linux servers, including scripting, web, file, and directory services, • Managing networking infrastructure including firewalls (SonicWall essential), switches, and wireless access points, • Overseeing VOIP/SIP systems (3CX), virtual environments (Hyper-V, VMware), and storage (Synology/QNAP), • Managing Active Directory, VPNs, server/application security, and print services, • Monitoring SLAs and ticketing systems, ensuring service standards are maintained, • Preparing and presenting annual IT budgets and reporting regularly to stakeholders, • Managing service contracts, renewals, and the firm’s asset register, • Providing hands-on support for user issues, practice management systems, and infrastructure, • Being available out of hours in the event of critical IT incidents The Candidate • Extensive experience supporting and deploying macOS in a business environment (Jamf Pro essential), • Strong Linux administration and command-line scripting skills (Bash/Python), • Proven networking expertise including SonicWall, Brocade, and Ubiquiti, • Experience with Dell servers, VMware/Hyper-V, storage solutions, and server security, • Working knowledge of Windows 10/11 and Windows Server environments, • Demonstrable experience managing an IT function and reporting to senior stakeholders, • Strong documentation skills and structured approach to infrastructure management, • Flexible, solutions-focused, and confident supporting users at all levels What’s on Offer • Senior leadership role with full responsibility for IT strategy and delivery, • Stable, professional services environment, • Opportunity to modernise and develop infrastructure, • Competitive salary dependent on experience Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Our client is recruiting for an IT Manager to lead their internal IT function in London. This is a fully office-based role within a Mac-focused professional services environment, requiring strong technical expertise, team leadership, and a proactive approach to infrastructure management and security. The Role This position is responsible for overseeing all IT systems and infrastructure, managing two IT Engineers, and driving IT projects forward in line with business objectives. The environment is approximately 95% Mac-based, and the successful candidate must have extensive experience managing macOS environments using Jamf Pro and related tools. Security, performance, and reliability are critical, particularly within a regulated professional services setting handling confidential client data. Key Responsibilities • Full ownership and management of IT infrastructure and services, • Leading, mentoring, and developing a small IT team, • Managing Mac hardware lifecycle, deployment, and updates via Jamf Pro, • Administration of Linux servers, including scripting, web, file, and directory services, • Managing networking infrastructure including firewalls (SonicWall essential), switches, and wireless access points, • Overseeing VOIP/SIP systems (3CX), virtual environments (Hyper-V, VMware), and storage (Synology/QNAP), • Managing Active Directory, VPNs, server/application security, and print services, • Monitoring SLAs and ticketing systems, ensuring service standards are maintained, • Preparing and presenting annual IT budgets and reporting regularly to stakeholders, • Managing service contracts, renewals, and the firm’s asset register, • Providing hands-on support for user issues, practice management systems, and infrastructure, • Being available out of hours in the event of critical IT incidents The Candidate • Extensive experience supporting and deploying macOS in a business environment (Jamf Pro essential), • Strong Linux administration and command-line scripting skills (Bash/Python), • Proven networking expertise including SonicWall, Brocade, and Ubiquiti, • Experience with Dell servers, VMware/Hyper-V, storage solutions, and server security, • Working knowledge of Windows 10/11 and Windows Server environments, • Demonstrable experience managing an IT function and reporting to senior stakeholders, • Strong documentation skills and structured approach to infrastructure management, • Flexible, solutions-focused, and confident supporting users at all levels What’s on Offer • Senior leadership role with full responsibility for IT strategy and delivery, • Stable, professional services environment, • Opportunity to modernise and develop infrastructure, • Competitive salary dependent on experience Should you have any questions or wish to apply please do not hesitate to contact Clear Legal Recruitment Limited. Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

IT Support Engineer (Global Law Firm) £30,000 - £35,000 + Company Benefits + Training + Progression + Hybrid + Company Bonus Central London, Hybrid Are you an IT Support Engineer looking to join a global company that offers training and progression opportunities, along with hybrid working after probation to support a better work-life balance? This leading international law firm, with more than 900 lawyers across nine offices in four Continents, advises global corporations, financial institutions, private equity sponsors, investment funds and governments on complex corporate transactions, high-stakes litigation and regulatory matters. Renowned for its strength in private equity, asset management, financial services, healthcare, energy, infrastructure and technology, the firm delivers strategic, commercially focused legal solutions built on decades of cross-border expertise and a reputation for excellence, discretion and client partnership worldwide. In this role, you will provide 1st and 2nd line IT support to the London office, resolving issues efficiently and professionally. You will manage support tickets, deliver remote mobile device support, administer RSA access, and maintain laptops and core systems within a Windows and Microsoft 365 environment. You will act as a key point of contact for technology support, assisting with meeting room setup, hardware deployment and office moves to ensure the smooth running of IT services. This role would suit an IT Support engineer looking to work for a large corporate company with excellent company benefits. The Role: • Provide 1st/2nd line IT support, • Log and manage helpdesk tickets, • Deliver remote support for iPhones and iPads, • Administer RSA and remote access, • Previous IT support experience Keywords: Windows 11, Microsoft 365, Office 365, Active Directory, RSA, Remote Access, iPhone Support, iPad Support, Mobile Device Management, Citrix, Exchange, Outlook, Ticketing System, Technical Support, Desktop Support, Hardware Deployment, PC Reimaging, Hybrid Meetings, Teams, Zoom, Professional Services, Global Firm, Service Desk, ITIL, User Support, Onsite Support If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

IBMi Service Desk Up to £40,000pa + Bonus Hybrid working into Watford We’re seeking an experienced Service Desk Technical Consultant to join a small, high-performing team within a leading international technology solutions provider. You’ll deliver remote support to enterprise clients across sectors including Finance, Manufacturing, and Retail, ensuring high availability and optimal performance of critical infrastructure. Key Responsibilities * Provide 1st and 2nd line remote support for IBM i / Power Systems environments * Monitor and manage enterprise systems, backups, HA and DR processes * Investigate and resolve incidents through to completion * Perform patching, upgrades, and technical consultancy as required * Maintain accurate documentation and ticketing records * Collaborate with internal teams to deliver excellent customer outcomes Skills & Experience * Minimum 4 years’ experience in a senior Service Desk or Operations role * Strong IBM i (Power i) expertise in enterprise environments * Experience with IBM i OS, BRMS, work & performance management * Knowledge of SQL, CL, SSL, key management, virtualisation and HA solutions (e.g. Mimix) * Familiarity with monitoring and ticketing tools (e.g. Jira) * Excellent problem-solving, communication, and documentation skills Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

CMS are looking for a Unified Communications Assistant to join the team in London. About the role Reporting to the Unified Communications Manager, you will provide technical support to clients and internal users for the client meeting room, working closely with the IT team to deliver IT services based on the firm's requirements. In this role, you can expect to get involved in a variety of work including: * Provide technical support and coordination assistance for live and hybrid events. * Perform regular room checks and preventative maintenance on IT (AV/UC) equipment, documenting and escalating issues as necessary. * Analyse and resolve client meeting room technical problems involving multiple technologies and platforms. * Explore, test, and implement new Unified Communications solutions and services as required, with the goal of standardisation. * Participate in project work as required, including non-business hour deployments (e.g. nights and weekends) * Operates movie projector, slide projector, television/cablevision, microphones and speakers, Polycom, Crestron, Raspberry Pi devices etc. and instructs others in the operation of such equipment. * Participate and advise in the definition of desktop and applications standards, images, processes, and policy governance to improve technical services. * Maintains inventory of IT and audio-visual equipment. * Adhering to IT processes and procedures. * Performs clerical work necessary to procurement, distribution and storage of audio visual materials. * Ensure that issues and support requests are resolved within defined SLA and providing regular reports and statistics to support this. * Resolve support issues promptly, courteously, and professionally. * Troubleshoot a wide range of technology incidents and problems. About you We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Ideal candidates will have Microsoft Teams basic user management, Teams Rooms, basic networking and SIP protocol understanding, troubleshooting skills with a broad software application skill-set, demonstrable ability to master new software applications and technologies and prior experience with a ticketing system. You will also have solid experience with Windows operating systems and hardware in a computer support related setting and be a school graduate with at least one year of experience in the operation and maintenance of audio-visual equipment. To excel in this role you will have excellent written and interpersonal communication skills with a strong dedication to customer service. You must demonstrate consistent commitment to supporting teamwork within the group and be a proactive problem-solver with the ability to work under stress and time pressure. Please note that this role has physical demands such as continuous walking, standing, sitting, and manual dexterity. Frequent bending, lifting, handling and reaching. Occasional pushing/pulling, squatting and climbing. #LI-LM1

Broster Buchanan are partnered with a growing business in the domestic heating and energy industry who are looking for a 1st/2nd line Application Support Analyst to join their IT team in Romford. The role offers genuine progression with hands on development, funded training, and new opportunities as the business continues to grow. The role offers a salary of £35k - £40k and will be based onsite in Romford, with an occasional need to travel to other sites with expenses covered, and an occasional need to work weekends, which will be paid as overtime. This is mainly an office based role, but there is flexibility to work from home where needed.Key Responsibilities: • Provide 1st and 2nd line technical support for software, operating systems, and hardware., • Apply structured troubleshooting methodologies, diagnostic tools, and root-cause analysis to resolve issues efficiently., • Use help-desk or ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs)., • Escalate issues appropriately and follow established incident management and escalation procedures., • Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities., • Create, update, and maintain high-quality support documentation, knowledge base articles, and troubleshooting guides., • Deliver in-person or virtual training sessions (via Teams) to new and existing users, with a focus on business processes, system navigation, and best practices., • Support in-house contract operations for contractors working within the sector, ensuring systems and processes operate smoothly., • Work closely with product development, engineering, and customer success teams to diagnose complex issues, share insights, and support product improvements., • Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance., • Utilise help desk, ticketing, and case management tools to manage support workload., • Support configuration, updates, and usage queries relating to internal platforms and operational systems.Requirements:, • Strong understanding of software, operating systems, and technical troubleshooting processes for 1st and 2nd line issues, • Experience working with ticketing systems, help-desk tools, or incident management platforms., • Proven ability to create and maintain technical documentation or knowledge bases., • Experience delivering user training, both in person and online., • Excellent communication skills, with the ability to explain technical concepts in a clear, user-friendly way., • Ability to multitask, prioritise, and adapt to changing deadlines in a fast-paced environment., • Full UK Driving Licence and own transport, • Experience supporting contractors or operational teams within a similar industry (domestic heating/energy etc) would be highly beneficial, • Familiarity with CRM platforms or workflow management software would be beneficial

Technical Client Service Executive - 1st Line Support Hybrid 1-2 Days in Office (3 Days During Training) £25,000 - £28,000Permanent, Full Time 8:30am - 4:30pm or 9am - 5:30pm (Additional 2 Hours 6-8pm Every Week) Near Liverpool Street Station City of London Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector! Why work for this company? • Full Benefits List outlined in your contract., • 20 Days Annual Leave that increases each year., • Additional Birthday Off to celebrate your special day!, • Overtime Pay for those extra hours put in., • A supportive work environment with a focus on Work-Life Balance & Flexibility., • Opportunities for Career Growth & Progression within the company., • Answering user calls and emails, providing timely and effective technical support., • Collaborating with other teams to identify and resolve recurring issues., • Testing and troubleshooting user-reported problems and communicating findings to internal teams., • Assisting with onboarding and rollouts of new products., • Monitoring and managing outstanding support tickets, providing updates as necessary., • Maintaining accurate records of support requests and resolutions in our ticketing system., • Familiarity with Microsoft Office Suite., • Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus., • A structured and methodical approach to tasks with strong attention to detail., • Flexibility in working hours, with a willingness to provide out-of-hours support when required., • Excellent communication and interpersonal skills, with the ability to articulate technical information clearly. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are currently recruiting on behalf of a leading US law firm, to assist them in their search for a new Technology Support Specialist. This is a full-time, permanent position in their expanding, collaborative London office, to provide desk-side technology customer support, and to assist with broader strategic projects and operational activities. Responsibilities will include: • Monitoring the IT helpdesk ticketing system to ensures requests can be resolved in a timely manner., • Troubleshooting hardware and software issues through deskside support., • Assisting with application support for desktop and mobile devices., • Participating in pre-pilots and reporting findings., • Assisting with physical support for infrastructure., • Creating, editing, and maintaining knowledge base articles., • Adhering to IT policies and procedures and recommending changes., • Collaboratively working with colleagues throughout the firm. Suitable candidates will have attained a technical degree, and have gained prior technical support experience, ideally within a law firm, although professional services environments will also be considered. We are seeking applicants with exemplary prioritisation, communication, and organisation skills. Please do not delay in applying; applications are being welcomed now, for immediate review, in order for the interview process to commence asap. Successful applicants will be contacted by US Law Support and provided with full details.

Application Support Analyst I'm currently partnering with a leading international broadcast media organisation to appoint an Application Support Analyst to join their Technology team on a permanent basis. 3 Days a week on-site in West London is required This role will act as the primary technical contact for a suite of business-critical, largely SaaS-based applications supporting content scheduling, data, reporting and commercial operations. Based in London (hybrid, 3 days onsite), you'll play a key role in maintaining system stability and performance. Key responsibilities: * Provide 1st/2nd line application support, triaging and resolving incidents * Investigate system integrations, APIs and data workflows * Coordinate fixes, upgrades and testing with internal teams and vendors * Configure user roles, permissions and application settings * Support releases, patches, UAT and functional testing * Monitor application health and performance using observability tools * Produce documentation, user guides and training materials Requirements: * 1-3+ years' experience in application or systems support * Strong troubleshooting and analytical capability * Experience with ticketing tools and SaaS platforms * Understanding of integrations and data flows * Excellent stakeholder communication skills * Media or broadcast systems exposure advantageous - It would be great if the candidate has experience supporting MediaGeniX Whats'On, Snowflake, Microsoft Power Tools and Qlik / media supply chains and tools like SDVI Rally If you're looking to join a collaborative, creative environment supporting high-profile media brands, I'd be pleased to discuss further. Diversity, equity, and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any other status protected by law.

We are seeking a knowledgeable and proactive Service Desk Engineer to join the technology department within the financial services industry. The role is based in London and will focus on delivering efficient IT support and maintaining system reliability. Client Details This organisation is a prominent player in the financial services industry with a well-established presence in London. It operates as part of a large organisation, offering a professional environment and opportunities for career growth. Description • Provide first-line IT support and resolve technical issues promptly., • Monitor and maintain IT systems to ensure optimal performance and availability., • Assist in the setup, configuration, and maintenance of hardware and software., • Collaborate with other departments to address IT-related requests effectively., • Maintain accurate records of incidents and resolutions using the service desk system., • Escalate unresolved issues to higher-level support teams when necessary., • Contribute to the development of IT policies and procedures. A successful Service Desk Engineer should have: • Relevant qualifications in information technology or a related field., • Experience in providing IT support within the financial services industry., • Strong troubleshooting and problem-solving skills., • Knowledge of hardware and software installation and maintenance., • Ability to work independently and manage multiple tasks efficiently., • Clear communication skills to assist users effectively., • Competitive salary ranging from £54,000 to £66,000 per annum., • Permanent position within the financial services industry., • Opportunity to work in a large organisation in London., • Supportive and professional working environment.

Robert Half Technology are assisting a market leading real estate organisation to recruit a IT Support Engineer on a 3 month contract basis Role • The IT Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system., • To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent., • To develop support documentation where required to improve the user experience., • To develop their skillset in-house with a clear progression expectation to higher levels of expertise., • Provide on occasion out of hours support as required., • To assist the Group Technology and wider Information, • The IT Support Engineer will have a proven track record of supporting complex disparate networks., • Supporting all levels of the business users including VIPs, managing expectations and seeing a problem through., • All Microsoft desktop OS (Win7+), • Microsoft Server 2008 and higher, • Active Directory, • Group Policies, • DNS / DHCP, • Microsoft O365, • Citrix, • WIFI technology, • Remote Connectivity tools, • Cloud based tools, • Market leading real estate organisation company, depending on experience The salary range/rates of pay is dependent upon your experience, qualifications or training. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.

We're hiring an experienced End User Support Engineer with strong Level 3 Google Workspace expertise to support a fast-paced, collaborative environment. This is a hybrid role (Tuesday-Thursday in Central London office), offering a competitive salary and excellent benefits. Salary: £45,000-£50,000 + bonus + benefits (DOE)Location: Central London (Hybrid - Tues-Thurs onsite)Clearance: SC Cleared or willing to undergo clearance The Role You'll be the go-to expert for Google Workspace, providing L1-L3 support and ensuring a seamless digital experience for employees. The key focus is strong L3 Google Workspace administration and troubleshooting experience within a corporate environment. Key ResponsibilitiesGoogle Workspace Support (Core Focus) * Provide Level 1-3 support across Google Workspace (Gmail, Drive, Docs, Sheets, Meet, Calendar, etc.) * Troubleshoot complex user, permission, integration, routing, and security issues * Manage and optimise the Google Admin Console * Configure compliance, security settings, SSO, and MDM integrations * Monitor system health and implement corrective actions End User & Device Support * Support Mac (70%) and PC (30%) environments (OS & iOS included) * Install, configure and maintain laptops, workstations, printers, and mobile devices * Perform patching, system updates, and proactive endpoint maintenance * Support AV conferencing equipment (Logitech & Yealink) Incident & Service Management * Log, categorise and resolve incidents via ticketing systems (Jira, JumpCloud, etc.) * Escalate complex issues appropriately while maintaining ownership * Ensure full documentation and high user satisfaction before closure * Create and maintain knowledge base articles Software & Access Management * Manage user provisioning, permissions and group policies * Oversee software deployment, upgrades, patching and licence compliance * Support Slack (Salesforce Slack Admin), Airtable and related SaaS tools Network & Connectivity * Troubleshoot LAN, Wi-Fi, VPN and remote access issues * Support remote workers with secure access setup * Assist with cloud-based infrastructure (PaaS & IaaS environments) Required Experience * Proven L3 Google Workspace administration experience in a corporate environment * Strong expertise in Google Admin Console, security and user management * Google Workspace Administrator Certification (Associate Level) * Salesforce Certified Slack Administrator * Airtable Administrator Certification * Strong Mac & PC support experience * Experience with SSO, identity management and MDM solutions * Knowledge of ITIL and ticketing systems * Excellent troubleshooting and communication skills Nice to Have * Scripting experience (Google Apps Script, PowerShell or Python) * M365 administration experience *Rates depend on experience and client requirements

LondonEnd User Support LeadOverviewA global FTSE250 financial services company (1,500+ users across 60+ locations) is seeking an experienced End User Support Lead to join the EMEA IT team in London. You’ll be a key point of contact for all end user support, ensuring high-quality service delivery and driving continuous improvement across the region.Role & Responsibilities • Lead the End User Support function for EMEA, managing incidents and service requests., • Maintain service standards across all queues, ensuring timely assignment and resolution., • Own and meet KPIs/CSFs aligned with IT strategy., • Mentor, coach and develop the support team; ensure succession plans and training programmes are in place., • Triage, troubleshoot and resolve incidents; collaborate with wider IT teams to manage expectations and deliver solutions., • Maintain clear ticketing and knowledgebase documentation in ServiceNow., • Promote best practice in technology adoption and use., • Identify trends, risks and potential problems with the IT Manager., • Ensure hardware, peripherals and software are operational and well maintained., • Support and champion global IT policies (security, usage, incident management, data handling)., • Act as first point of escalation for EMEA support issues., • Drive service improvement initiatives locally and globally, fostering a culture of learning and knowledge sharing., • 70/30 hands-on vs. leadership responsibilities.Essential Skills & Experience, • Proven experience leading an IT Support or End User Support team., • Strong ServiceNow ITSM knowledge., • Customer-focused with excellent communication and problem solving skills., • Ability to manage high volumes, multitask, and stay calm under pressure., • Self motivated, adaptable and team oriented., • Solid understanding of Microsoft 365, Teams, SharePoint, OneDrive, Exchange., • Active Directory & Azure AD administration skills., • Fast learner with a commitment to continuous development., • Willingness to work outside core hours when required.Desirable, • ServiceNow ITSM, • CUCM, • CCST, • Cisco AMP, • Call centre toolsPackage, • £60–70k base salary, • Up to 20% annual bonus, • Stakeholder pension (up to 10% employer contribution), • Free lunch + subsidised breakfast, • Annual pay review, • Private healthcare, • Comprehensive benefits package

We’re working with a long-standing client who is looking to add an IT Support Technician to their team, based in Hayes (UB4). We’ve partnered with this company for over six years and placed 46 IT professionals with them. 32 are still there today, which says a lot. They’re ambitious, growing steadily, and they genuinely invest in people who want to develop their careers. They’re an established IT Managed Services provider supporting the Education sector. This role will be based on-site across three schools in Hayes (UB4), all very close to each other. You’ll work closely with the IT Lead, becoming a key part of the local IT team. You will need your own car, as there will be some local travel between the 3 sites (all within a few miles of each other). IT Support Technician – what will you be doing day to day? You’ll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school’s systems. It’s a varied role, and you’ll be kept busy with a good mix of support and project work. You’ll be supporting: • Servers and core infrastructure, • Network and Wi-Fi, • End-user devices IT Support Technician – key responsibilities: • Managing incidents and service requests from start to finish, • Troubleshooting desktop and system issues (remote and onsite) within agreed SLAs, • Supporting users with hardware and software queries (ticket, phone, and face-to-face), • Keeping the ticketing system up to date with clear, accurate notes, • Developing your technical knowledge across the technologies the team supports, • Assisting with monitoring and routine maintenance tasks, • Keeping on top of timesheets and internal KPIs, • At least 1 year’s experience in an IT support role, • Experience in a customer-facing environment, • Strong communication skills and confidence supporting users of all technical levels, • Someone proactive who can work independently when needed, • A positive attitude and willingness to learn, • Windows Server, • Active Directory, • Networking and Firewalls, • Azure, • Virtualisation, • Cyber Security

Senior Second Line IT Support Technician – macOS focused role?? Mainly home working| ?? Up to £39,000 | �? Mainly remote with some London office presenceRole OverviewSeeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will need solid experience providing macOS support on a busy Helpdesk.You will be working remotely but some office on-site support required too in London. This is as required but the role will mainly be working remotely.Key Responsibilities • Provide second-line technical support via remote tools, email, and telephony, • Act as an escalation point for First Line Support, managing complex incidents end to end, • Troubleshoot and resolve hardware, software, and network issues, • Perform user on-boarding and off-boarding across multiple platforms, • Maintain accurate ticketing and technical documentation, • Work closely with Support Desk Manager and other team members, • Identify and contribute to process and service improvementsTechnical EnvironmentStrong experience is expected in Apple-centric environments, alongside exposure to:, • macOS, iOS, Apple Business Manager, • Windows, Windows Server, Active Directory, • Microsoft 365, Azure, • Google Workspace / Google Cloud, • Cisco Meraki, • JAMF, Kandji, JumpCloud, • Synology, • Adobe Creative CloudCandidate Profile, • Proven experience in First-line and Second-Line IT Support, supporting Apple laptops and macOS focused environments, • Strong working knowledge of macOS and Windows, • Confident troubleshooting across desktop, server, and networking environments, • Excellent customer-facing and written and verbal communication skills, • Able to work independently and as part of a support team, • ITIL or similar service management experience desirable, • Degree in IT or related discipline preferred but not essentialWorking Model, • Primarily remote, with customer interaction via remote support tools, • Dedicated home office required, • Hybrid working anticipated, with occasional working in Central London officePackage, • Salary up to £38,000 per annum, • Pension (after 3 months), • Private healthcare (after 6 months), • Staff discounts, • Apple laptop provided, • Training and professional development opportunities, • Birthday leaveEligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.

Graduate 1st & 2nd Line Support Hybrid 1-2 Days in Office (3 Days During Training) £25,000 - £28,000Permanent, Full Time 8:30am - 4:30pm or 9am - 5:30pm (Additional 2 Hours 6-8pm Every Week) Near Liverpool Street Station City of London Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector! Why work for this company? • Full Benefits List outlined in your contract., • 20 Days Annual Leave that increases each year., • Additional Birthday Off to celebrate your special day!, • Overtime Pay for those extra hours put in., • A supportive work environment with a focus on Work-Life Balance & Flexibility., • Opportunities for Career Growth & Progression within the company., • Answering user calls and emails, providing timely and effective technical support., • Collaborating with other teams to identify and resolve recurring issues., • Testing and troubleshooting user-reported problems and communicating findings to internal teams., • Assisting with onboarding and rollouts of new products., • Monitoring and managing outstanding support tickets, providing updates as necessary., • Maintaining accurate records of support requests and resolutions in our ticketing system., • Familiarity with Microsoft Office Suite., • Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus., • A structured and methodical approach to tasks with strong attention to detail., • Flexibility in working hours, with a willingness to provide out-of-hours support when required., • Excellent communication and interpersonal skills, with the ability to articulate technical information clearly. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Advert: First Line Support Technician (Level 1 IT Support) Job Title: First Line Support Technician / Helpdesk Technician (Level 1) Location: Office-based in Hook Salary: Competitive – £26,000 – £30,000 per annum (depending on experience) + benefits Job Type: Permanent, Full-time (Possible shift patterns in some environments) Company Overview [Company Name] is a dynamic organisation delivering reliable IT services to our internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join our team and be the first point of contact for all IT support queries. Role Purpose As our First Line Support Technician, you'll provide essential frontline IT support, ensuring quick resolutions for everyday issues while maintaining high customer satisfaction. Using HaloITSM, you'll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk. Key Responsibilities • Ticket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM, ensuring accurate updates and resolution within defined SLAs., • Technical Troubleshooting: Deliver first-line assistance for common user problems, including password resets, account unlocks, printer connectivity issues, software installations/uninstallations, basic Windows/macOS troubleshooting, and Microsoft 365/Office application support., • Hardware Setup: Configure and deploy new laptops, desktops, monitors, and peripherals for users (including imaging, basic setup, and testing)., • Remote & Direct Support: Provide effective remote support using tools such as TeamViewer, AnyDesk, or Microsoft Teams, as well as in-person assistance when required., • Escalation & Collaboration: Quickly identify issues beyond first-line scope and escalate to Level 2/3 engineers with clear, detailed handover notes and documentation., • User Onboarding/Offboarding: Support new starter setups, equipment provisioning, access requests, and leaver processes., • Education/Certifications: CompTIA A+, IT-related diploma/degree, or equivalent practical experience preferred., • Technical Knowledge: Solid foundational understanding of:, • Windows/macOS operating systems, • Basic networking (IP addressing, Wi-Fi connectivity, DNS basics), • Microsoft 365/Office suite troubleshooting, • Hardware peripherals and basic diagnostics, • Soft Skills: Excellent communication (verbal and written), patience, empathy, and strong customer service orientation – able to explain technical concepts clearly to non-technical users., • Experience: Previous exposure to a helpdesk, call centre, retail IT support, or customer-facing technical role is advantageous but not essential – full training provided., • ITIL Foundation awareness, • Experience with remote support tools, • Willingness to learn and progress to higher-level support roles, • Competitive salary with performance reviews and potential bonuses, • Comprehensive training on HaloITSM and broader IT tools, • Clear career progression opportunities (e.g., to 2nd Line Support), • Pension scheme, generous holiday allowance, and employee perks, • Modern, collaborative team environment in a growing organisation Apply Now Please send your CV

1st Line Support Analyst (Applications & Networks) £30,000–£35,000 per annumLocation: Central LondonIn Office 5 days per weekShift Pattern: Starting with 1 month of 8:00am–16:30 & then you will go onto a shift pattern which is either earlier or later starts (Mon–Fri) Are you a proactive, customer-focused IT support professional looking to build your career in a fast-paced environment? We’re looking for a 1st Line Support Analyst with strengths across business applications and network connectivity to join my client's growing team. You’ll be the first point of contact for technical issues, ensuring our users receive efficient, friendly, and effective support to keep our operations running smoothly. Key Responsibilities User Support • Provide first-line support via phone, email, and ticketing systems., • Troubleshoot login issues, performance failures, and configuration queries., • Diagnose Wi-Fi, VPN, and LAN connectivity issues., • Log, categorise, prioritise, and track all incidents and service requests., • Monitor system alerts, dashboards, and network tools to spot early issues., • Maintain internal knowledge bases, FAQs, and troubleshooting guides., • Knowledge of Windows OS and core networking (TCP/IP, DNS, DHCP)., • Understanding of VPN principles, Wi-Fi troubleshooting, and connectivity basics., • Experience supporting enterprise applications, authentication, and access issues., • Familiarity with ticketing tools such as ServiceNow, Jira, or Freshservice., • Excellent communication skills—able to translate technical concepts for non-technical users., • Strong analytical skills with a structured approach to problem solving., • Customer-focused attitude, with patience and professionalism., • Exposure to Active Directory or Azure AD., • Basic understanding of ITIL processes., • Experience with remote support tools., • Proactive, curious, and eager to learn, • Calm under pressure, • Detail-driven with strong documentation habits, • Collaborative, but able to work independently when required

1st Line Support Hybrid 1-2 Days in Office (3 Days During Training) £25,000 - £30,000Permanent, Full Time 8:30am - 4:30pm or 9am - 5:30pm (Additional 2 Hours 6-8pm Every Week) Near Liverpool Street Station City of London Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector! Why work for this company? • Full Benefits List outlined in your contract., • 20 Days Annual Leave that increases each year., • Additional Birthday Off to celebrate your special day!, • Overtime Pay for those extra hours put in., • A supportive work environment with a focus on Work-Life Balance & Flexibility., • Opportunities for Career Growth & Progression within the company., • Answering user calls and emails, providing timely and effective technical support., • Collaborating with other teams to identify and resolve recurring issues., • Testing and troubleshooting user-reported problems and communicating findings to internal teams., • Assisting with onboarding and rollouts of new products., • Monitoring and managing outstanding support tickets, providing updates as necessary., • Maintaining accurate records of support requests and resolutions in our ticketing system., • Familiarity with Microsoft Office Suite., • Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus., • A structured and methodical approach to tasks with strong attention to detail., • Flexibility in working hours, with a willingness to provide out-of-hours support when required., • Excellent communication and interpersonal skills, with the ability to articulate technical information clearly. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Cyber Security AnalystSalary: Up to £70,000 + Bonus + BenefitsLocation: London - 3-5 days per week onsiteWorking Hours: 40 hours per week - Full time A globally established organisation is seeking a Cyber Security Analyst to join its Security Operations function, playing a key role in strengthening cyber resilience and protecting critical enterprise systems. This is a hands-on operational security role focused on threat detection, incident response and continuous improvement of security monitoring capabilities. The position of Cyber Security Analyst is suited to an experienced security professional who thrives in fast-paced environments, enjoys investigative work and can collaborate effectively across technical and business stakeholders. Responsibilities for the Cyber Security Analyst: • Monitor, investigate and respond to security alerts across SIEM platforms and ticketing systems, managing incidents through to resolution, • Participate in an on-call rota to support live security incidents, • Manage incident queues and approvals within IT service management tools, • Act as a subject matter expert for nominated security technologies, ensuring effective configuration and optimisation, • Support assurance activities relating to Managed Security Service Providers, • Maintain and enhance SecOps processes and documentation to enable knowledge sharing, • Investigate security events, perform vulnerability analysis and support remediation activities, • Analyse cyber threat intelligence and translate insights into actionable detection improvements, • Process indicators of compromise and indicators of attack to enhance detection rules, • Conduct proactive threat hunting based on emerging threats, • Perform confidential eDiscovery investigations and present findings where required, • Strong experience in security use case development and security tooling operations, • Practical experience with SIEM platforms and vulnerability management solutions, • Solid understanding of Security Operations processes and incident response frameworks, • Knowledge of networking fundamentals, IAM, perimeter controls and operating systems, • Understanding of cloud security controls and container security, • Experience with EDR tooling and familiarity with the MITRE ATT&CK framework, • Experience with scripting or basic coding for automation, • Experience conducting investigations including eDiscovery, • Industry recognised security certifications such as CISSP, GIAC or CEH, • Strong analytical, problem-solving and stakeholder communication skills, • Exposure to retail sector environments, • Experience working with Managed Security Service Providers, • Strong collaboration and influencing capability

Robert Half are supporting a London based financial services organisation with their search for a 2nd Line Support Engineer to join the team on a permanent basis. This role is ideal for someone with strong end user computing experience, excellent troubleshooting skills, and a solid understanding of modern endpoint security and device management. Role The 2nd Line Support Engineer will be responsible for the support, stability, and security of end user devices across Windows, iOS, and Android. You will manage incoming support requests via email, phone, and internal ticketing systems, ensuring timely escalation and resolution. Key duties include: • Providing 1st and 2nd line support across laptops, mobile devices, and M365 services., • Working closely with site-based IT contacts, offering guidance, training, and ensuring consistent support standards., • Creating and maintaining support documentation to enhance the user experience., • Developing your technical skill set with clear progression opportunities into more advanced engineering responsibilities., • Supporting occasional out of hours work when required., • Assisting the wider Technology and Information teams with operational and project based tasks. The successful candidate will have a proven background supporting complex environments, managing endpoint and identity issues. You will be confident supporting users at all levels, including senior stakeholders, and capable of taking ownership of incidents through to resolution. You should have strong experience with: • Microsoft Intune (Endpoint Manager), • Windows 11, • Microsoft Defender for Endpoint, • Entra ID (Azure AD), Conditional Access & MFA, • PowerShell scripting, • Device compliance, security baselines, and vulnerability remediation, • Meraki networking, • Egnyte governance and collaboration tools

My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.

Role: 2nd Line Support EngineerLocation: London (Hybrid – 3 Days In-Office Weekly)Salary: £38,000 - £42,000Network IT are supporting a leading organisation seeking a 2nd Line Support Engineer to join their IT & Innovation function. This is an excellent opportunity for an experienced support professional who thrives in a customer-focused environment and enjoys solving complex technical issues that go beyond 1st line capability.You will play a key role in delivering high-quality technical support across hardware, software, and network services, ensuring the organisation remains productive, secure, and resilient. The ideal candidate will bring strong troubleshooting skills, excellent communication, and a proactive, team-oriented approach.Role OverviewAs a 2nd Line Support Engineer, you will be responsible for diagnosing, resolving, and documenting escalated IT issues, working closely with internal teams to minimise downtime and maintain an excellent user experience. You will support a broad technology stack (including M365, AD, InTune, remote management tools, and varied endpoint devices), while helping to drive continuous improvement across the support function.The role includes both remote and in-person support, participation in IT projects, knowledge-base contribution, and maintaining service levels across all support interactions.Key Responsibilities • Provide advanced 2nd line technical support for escalated issues, ensuring timely and effective resolution., • Diagnose and troubleshoot hardware, software, and network problems requiring deeper technical expertise., • Deliver in-person support where required, going directly to users to enhance the support experience., • Install, upgrade, support, administer, and troubleshoot technologies provisioned by IT & Innovation, including supported third-party products., • Manage escalations appropriately, ensuring only well-documented, fully-investigated issues progress beyond 2nd line., • Collaborate with IT teams and stakeholders to understand issues, provide solutions, and support IT-related project activity., • Produce clear, accurate documentation in tickets and knowledge-base materials., • Maintain SLAs and manage workload effectively in a customer-focused environment., • Support urgent and time-critical IT tasks where necessary (e.g., VC support for board meetings)., • Contribute to continuous improvement by identifying recurring issues and supporting the enhancement of support processes.Skills & Experience Required, • Experience in a 1st/2nd line support role., • Strong troubleshooting capability across hardware, software, and networks., • Experience with technologies such as M365, Active Directory, AVD, InTune, Android OS, mobile working, remote management tools, and modern endpoints., • Excellent communication skills, able to explain technical issues to non-technical users., • Strong documentation skills, both in ticketing systems and knowledge-base content., • Ability to collaborate with teams, manage SLAs, and maintain strong working relationships., • Understanding of data protection, cybersecurity, and regulatory compliance., • Full driving licence and ability to travel efficiently where required.

EUC Engineer - London (Hybrid) - £40,000 to £45,000 Robert Half are working with a IT consultancy and managed services client on the recruitment of a talented EUC Engineer. This is a hybrid role (4 days onsite, 1 day remote) Key Responsibilities: • Administer Apple (macOS) and Windows endpoint management platforms (Jamf Pro, Microsoft Intune), • Build and deploy device policies, configuration profiles, compliance rules, and security baselines, • Manage device enrolment workflows (Apple Business Manager, Windows Autopilot) and oversee OS/device refreshes, • Package and deploy applications for macOS and Windows environments, • Administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Entra ID (Azure AD), manage users, groups, access policies, MFA, and conditional access, • Implement endpoint security solutions including encryption, patch management, hardening, and compliance controls, • 2+ years in a 2nd line/3rd line/EUC engineer position, hands-on with Apple and Windows environments, • Experience with Jamf Pro or Microsoft Intune (endpoint management), and Microsoft 365 administration, • Solid background in a client-facing role, ideally in a managed service provider or multi-client setting, • Proven ability with structured ticketing systems and enterprise environments, • Strong troubleshooting skills across macOS, Windows 10/11, networking fundamentals, and endpoint security, • Experience with: Jamf Connect/Protect, Apple Business Manager, Windows Autopilot, Microsoft Defender for Endpoint, SCCM, Google Workspace, Mobile Device Management Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

1st / 2nd Support EnginerLocation: Vauxhall, London (Office-Based) Employment Type: Full-Time Salary: £30-35,000 per annum + permanent benefits We are seeking an experienced and service-oriented Support Engineer to provide high-quality technical support within a busy and fast-paced environment. The successful candidate will deliver 1st and 2nd line support to internal users, ensuring the smooth operation of core systems and contributing to a consistently positive user experience. This position is well-suited to an IT professional with strong technical capability, a structured approach to problem-solving, and the ability to communicate clearly and professionally with users at all levels. Key Responsibilities • Deliver 1st and 2nd line support across hardware, software, and network-related issues, • Provide support via in-person assistance, telephone, and remote tools, • Configure and maintain laptops, desktops, mobile devices, and associated peripherals, • Administer user accounts within Active Directory and Microsoft 365, • Support Windows 10/11 operating systems and commonly used business applications, • Maintain accurate technical documentation and asset registers, • Escalate complex or high-priority incidents to senior engineers or external partners as required, • Assist with new-starter onboarding and leaver offboarding processes, • Previous experience in an IT helpdesk or technical support role (typically 1-3 years), • Strong working knowledge of Windows 11, • Experience with Azure AD and/or Intune, • Hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint), • Competence in Active Directory user administration, • Understanding of basic networking principles (TCP/IP, DNS, DHCP), • Familiarity with ticketing systems and structured support workflows, • Strong analytical, troubleshooting, and diagnostic abilities, • Clear and confident communication skills with a customer-focused approach, • Ability to work independently while managing and prioritising multiple tasks

The Business Analyst role within the Technology & Telecoms industry requires a professional to facilitate effective communication between stakeholders and technical teams. This position in London focuses on analysing business needs and ensuring successful delivery of technology solutions. Client Details This opportunity is with a well-established organisation in the Technology & Telecoms industry. The company is a globally recognised large organisation, known for its innovative technology solutions and commitment to excellence. Description • Analyse and document business requirements to support project objectives., • Collaborate with technical teams to design effective solutions., • Facilitate workshops and meetings to gather stakeholder requirements., • Develop and maintain process models and workflows., • Monitor and report on project progress to stakeholders., • Identify and address potential risks or issues in project delivery., • Provide support in testing and validating new solutions. A successful Business Analyst should have: • Excellent verbal, written and presentation skills with the ability to communicate vertically and cross-functionally, • Extremely collaborative working style, • Successful track record of operational responsibility in areas of contract and vendor management, • Broad understanding of current technologies and the industry, • Experience using SAP (SRM) or Coupa to create POs and Receive invoices, • Experience using ticketing tools (ServiceNow, Jira, Zendesk, Salesforce, etc, • Strong technical aptitude and understanding of collaboration technologies such as Slack, M365/Microsoft suite, ServiceNow, Salesforce, Box/Google Drive, JIRA, Confluence £400 - 450 per day inside IR35 12 Months Contract Hybrid working from the London office

6 Month Contract £500 - £600 Per Day Based in Romford with Hybrid working possible We are looking for a Project Manager who has initially strong experience in Remedy to ServiceNow migrations. Role Responsibilities The role, reporting to the CIO, is responsible for ensuring the delivery of the main Corporate IT System Projects for 2026 (primarily Service Now but also covering Sharepoint and Microsoft365 improvements as required). The role will be expected to cover requirements capture/definition, managing the suppliers, users, IT admins required as part of the project, completing system testing and project managing the full delivery. Main Duties This role will work closely with the CIO to deliver a number of improvement/migration projects for a number of Corporate IT Systems/applications. The primary areas of responsibility will include, but not limited to: Technical Project Management Managing the GM UK Corporate IT Projects (see list below), the responsibilities for each project include the full project lifecycle including • Requirements capture/definition (including business analysis and working with users/managers to understand needs and expectations), • Project documentation including business cases, gateway checksheets and project start and closure documentation, • Supplier Management (a third-party company or in-house resource will be used to complete the system design, configuration and delivery), • Ensuring a high standard of cyber/information Security and compliance with the relevant standards and the relevant GM UK policies/processes (including ISO/IEC 27001, ISO 9001, ISO 20000-1 and potentially SOC1 and 2) with the design, delivery of the project and longer-term operation, • Managing users and managers engagement within the project, • Assisting with process documentation relation to the new system/project, • Managing the testing of the new system (defining test plans, completing technical testing, managing user testing), managing the resolution of snags/issues, • Working within the GM UK Change and release processes for the release/updating of the system(s) Service Now (Ticketing and Service Management System) Managing the GM UK migration from Remedy to Service Now and ongoing improvements in the Service Now system, including the implementation of a customer portal to meet GM UK customer requirements, enhanced reporting and potentially integration with other systems (eg: asset databases and automated alert monitoring systems). GM UK will be engaging a third-party supplier to complete the actual setup, configuration. Service Now will be the primary focus of the role, but if time then there is also the potential to also get involved in the following projects as well Microsoft 365 (Email, OneDrive etc) Managing (including working with the Norway IT team) security and functionality improvements to the GM Microsoft365 system for the benefit of the UK users; including PC migration to InTune integration, sensitivity labels, compliance rules, implementing meeting room resources etc. GM UK engages and IT company to complete the actual works and manage the system so this role will be responsible for the Technical Project Management of the improvements Sharepoint Online (Microsoft 365) Managing the GM UK migration from an older on-premise Sharepoint System to Sharepoint online, including a complete content refresh and ongoing improvements in the Sharepoint online system. GM UK will likely complete the technical/data migration in-house (with assistance from a third-party were required) Qualifications Relevant Degree qualifications or similar practical experience Skills & Experience Essential • Experience of Technical Project Management, • Experience of Business analysis / requirements collection experience, • Understanding/experience of Cyber/Information Security within application design, hosted (SAAS) systems and project management, • Experience in creating project documentation ongoing processes and user/admin guides, • Experience of managing IT support/consultancy companies to deliver projects, • Experience of Projects involving Service Now, • Experience of Projects involving Microsoft 365 (including Email, Onedrive, Sharepoint, Azure etc), • Attention to detail with high personal standards and the desire to complete tasks thoroughly, • Flexible and adaptable with a positive outlook and “can do” attitude, • Able to communicate effectively at all levels (written and verbal), • Strong and demonstrable integrity with a desire to work as part of a team, • Ability to work efficiently, timely and cost effectively under continually changing demands and requirements, • Good time management, • Good communication skills (written and spoken), • Must be commercially aware

Field Service Technician | London Join a leading global transportation company, who are looking for self-sufficient technicians to maintain the critical fare-collection and gating infrastructure that powers London’s transport network. This position had different shift patterns and set ups to suit all – if the role sounds interesting, we can work around your preferred working hours. We also have a position available for non-drivers, and multiple of each position so gather your colleagues and apply! Key Details: • Job Title: Field Services Technician, • Base Salary: £35,420 (Additional Overtime and Allowances Available), • Location: Field Based, London What’s In It For You? • Equipment and Vehicle: A fully paid Ford Transit van or Oyster Card, professional-grade tools, and all PPE., • Home Start: Your shift begins when you leave your house; no daily commute to a central office., • The Benefits: Paid health insurance, a robust pension scheme and extensive overtime opportunities., • Career Growth: Clear progression paths to senior technician and management positions. Key Responsibilities • Maintenance: Fault-finding and repair of gears, motors, and pulley systems within automated gating and ticketing hardware., • Network Rail Compliance: Operate under Sentinel Card sponsorship, • Rapid Response: Meeting service level agreements (SLAs) to ensure station equipment remains operational for the public., • Self-Management: Working independently across various London sites, managing your own stock and digital reporting. Apply Now!

Data Centre Engineer 6 month FTC Location: Tower Bridge, London Employment: Full Time Requirements: • Data centre and cabling experience, • Energetic individuals - Strong able to lift heavy equipment, • 6 week shift rota, • Looking for minimum 2 years experience, • Ideally, experience is cabling biased. Pulling and dressing., • Working on JIRA ticketing system, • Operating system they use is Linux - Prev experience is a plus - If not MAC experience would be good., • Candidates MUST have a high level of social and conversation skills., • Able to speak with the client to a high level and always remain professional as they will be client facing., • MUST live within a 90-minute radius of the site – Commit to SLA., • Ideally, have a background in inventory management - Such as warehouse stock taking The Role: • Break fix type environment, • Physical part of the job - reacting to Ticketing system to handle small remedial tasks, • Remote plug ins from offsite engineers on technical side - Plug in RJ45 to console for remote access., • Installing Devices - CISCO Products, • Structured cabling experience, • Migration expereince, • Larger works will be coordinated internally, • On Call every other week – must be to ticket within 90 mins

Valiant Finance is an award-winning FinTech startup on a mission to simplify business lending. Our cloud-based platform helps thousands of Australian small businesses compare and apply for loans from over 80 of the country's leading lenders. Our platform doesn't just power our own services - it also drives the commercial lending capabilities for some of the world's most recognised brands. We're a fast-growing company, and we're looking for an experienced Ruby on Rails Engineer to join our team on a full-time basis to provide critical global coverage. While our core engineering team is based in Australia, we are remote-friendly and looking for an engineer dedicated to operating on UK business hours. We're looking for a candidate who is passionate about engineering and technology, can solve technical problems and is able to communicate problems and solutions with ease. What You'll Be Doing As a Backend Support Engineer, you will be the primary Level 2 technical responder during UK operating hours, ensuring our platform runs smoothly for our global partners and clients. Your responsibilities will include: • Owning Level 2+ Support: Triaging, debugging, and resolving complex technical tickets escalated by our customer success and L1 support teams., • Core Engineering: When the support queue is clear, you will operate as a standard backend engineer — tackling technical debt, performing system maintenance, and optimising the platform., • Integrating with a range of external services such as Salesforce, Auth0, Cloudflare, and more., • Maintaining our infrastructure on a major cloud provider to support our rapid growth., • Writing well-structured, tested, and documented code that's a pleasure to maintain., • Working closely with our Product, Design, and other teams to refine deliverables and bring new features to life. What We're Looking For We're seeking a passionate Ruby on Rails expert backend engineer who can solve complex technical problems and communicate solutions with ease. Required Experience: • Ability to work standard UK business hours (remote)., • Minimum 5 years of commercial Ruby on Rails experience., • Proven experience in a technical support, site reliability, or escalations engineering role., • Proven experience integrating with multiple external APIs., • Experience with database design and performance tuning, particularly with PostgreSQL., • Experience designing and maintaining infrastructure with AWS, GCP, or Heroku., • Experience with testing frameworks like Rspec., • Experience with high-volume background job processing frameworks like Sidekiq., • Proficiency with development tools like Linear or Jira., • Strong written and verbal communication skills, crucial for customer and internal team interactions. Bonus Points: • Experience with helpdesk or ticketing software (e.g., Zendesk, ZohoDesk)., • Experience with security best practices (e.g., OWASP, STRIDE)., • Interest in automating repetitive tasks using AI tools and techniques., • Experience in high-volume production environments with strict availability SLAs., • Knowledge of the financial services industry (lending or corporate finance)., • Experience navigating GDPR and/or SOC2. Benefits & Culture We're a remote-friendly team, and while this role is completely remote to cover UK hours, you'll be deeply integrated into our culture. We foster a culture where innovation is recognised and rewarded. • Embrace your need for work-life balance with our remote/hybrid working model., • Celebrate the joy of starting a family with 8 weeks of paid parental leave., • Company-wide events designed to honour and celebrate all the outstanding achievements of our amazing team., • Opportunity to shape the future of AI in Australian and EU fintech., • Access to latest AI tools and technologies for productivity.

We are looking to recruit a Digital Marketing Manager to join our team based at either our London or Midlands site. You will join us on a full time, permanent basis. In return, you will receive a salary circa £38,000 to £42,000 per annum (dependent on location). The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives. We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence. The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy. Purpose of the Digital Marketing Manager role: We are looking for an experienced Digital Marketing professional to join our Marketing and Communications team, to lead on all aspects of digital marketing at the Royal Air Force Museum. You will be an important part of a closely-knit team that works collaboratively to deliver our goals. The Digital Marketing Manager will drive the digital marketing strategy, working closely with the marketing team to deliver visitor and revenue targets, develop digital content and creative initiatives to build the RAF Museum brand, as well as playing a leading role in the development of new digital programmes, such as CRM and eCommerce initiatives. This is a fantastic opportunity for someone with a passion for the potential of digital to lead and inspire, at an exciting time for the Museum as we deliver on the vision outlined in our Strategic Plan to 2030. As a Digital Marketing Manager, you will have a variety of roles which will include: • To support the Director of Visitor and Commerical Development in the development of the RAF Museum digital marketing and eCommerce Strategy. This commercially oriented strategy will build on the principles outlined in our Commercial Strategy and will focus on the development of the Museums digital business and in driving awareness and visits to the 3 RAF Museums., • Set and deliver on annual and quarterly digital brand engagement and revenue targets across all online acquisition channels responsible for PPC, SEO, Display, Social Paid and Affiliates, ensuring KPI’s are met. You will play a key role in developing our e-commerce and CRM, and data strategy, while working closely with our Retail Team., • Develop a digital marketing strategy in collaboration with the wider Marketing and Communications team, to bring to life the Museum’s annual brand marketing objectives. • Develop a digital performance report that highlights insights, results and recommendations across all key digital marketing and acquisition KPIs for all digital channels., • Key responsibility for the development of the new RAF Museum website, in line with overall marketing objectives. This will consider the future integration of the Museum’s website, its ticketing platforms, its CRM system, its social media channels, and its online store. Closing date for applications: 20th March 2026 11:59 pm Interviews will take place on: 31st March 2026 or 1st April 2026 (dependent on location) If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you!

ATG Entertainment is proud to stand at the forefront of the live entertainment industry. The Deputy Ticketing and Sales Manager supports the Ticketing & Customer Support teams by helping to maximise the ticketing revenue for productions through effective inventory management, ensuring sales are at t

Field Service Technician | London Join a leading global transportation company, who are looking for self-sufficient technicians to maintain the critical fare-collection and gating infrastructure that powers London’s transport network. This position had different shift patterns and set ups to suit all – if the role sounds interesting, we can work around your preferred working hours. We also have a position available for non-drivers, and multiple of each position so gather your colleagues and apply! Key Details: • Job Title: Field Services Technician, • Base Salary: £35,420 (Additional Overtime and Allowances Available), • Location: Field Based, London What’s In It For You? • Equipment and Vehicle: A fully paid Ford Transit van or Oyster Card, professional-grade tools, and all PPE., • Home Start: Your shift begins when you leave your house; no daily commute to a central office., • The Benefits: Paid health insurance, a robust pension scheme and extensive overtime opportunities., • Career Growth: Clear progression paths to senior technician and management positions. Key Responsibilities • Maintenance: Fault-finding and repair of gears, motors, and pulley systems within automated gating and ticketing hardware., • Network Rail Compliance: Operate under Sentinel Card sponsorship, • Rapid Response: Meeting service level agreements (SLAs) to ensure station equipment remains operational for the public., • Self-Management: Working independently across various London sites, managing your own stock and digital reporting. Apply Now!

About the role The purpose of the Security Systems Administrator is to provide remote operational support to the client’s global, enterprise-level electronic security systems and architecture. This role forms part of our global engineering team so the successful candidate will be liaising with colleagues from the UK, South Africa, and the US. This role would suit an individual who has previous experience in both access control and CCTV security systems. What you will do • System Administration of customer head end system - testing / validation of new version releases, version upgrades, patching, change mgmt., hardware configuration updates / changes, reporting and governance, • Respond to application related issue (impacting a single site or individual assets on a single site, with limited impact to core business activities), • Day to day operations - maintenance and support - including but not limited to reactive support activities, ticket triage, escalations, etc. as directed, • Day to day monitoring of activities, planned system audits or health checks within a specific site or region including access control, CCTV, and intrusion detection related activities as directed, • Work with and provide security application support to the client’s infrastructure teams related to the servers, networks infrastructure required to run the security applications, • Provide governance and control in maintaining and applying the agreed system standards with all programming and system configuration, • Escalation and liaison with manufacturer for Level 3 support items as required What we are looking for • C-Cure & Genetec certification, • Experience with Enterprise Level Electronic Security Systems, • Experience with deploying and/or supporting, • Experience with ticketing systems, • Able to work with remote connectivity tools, • Advanced Knowledge - Ccure9000 Electronic Access Control System (EACS), Victor / VideoEdge Video Surveillance System (VSS) System, Genetec VSS and Genetec EACS, • Any experience with Genetec would be highly beneficial, • Able to provide Microsoft OS support, • Able to perform of Network Diagnostics, • Able to understand SQL and Databases, • Understanding of data protection and GDPR

Only Connect Partners, an established West End ticketing business working with world class brands and theatres, is entering a period of rapid growth with an agenda to become a service that delivers fair and efficient ticketing to customers and to the productions with which they want to connect. We are seeking an outstanding Managing Director to step into this newly conceived role and lead the company’s transformation from a white label service to a significant whole-of-market player under a new brand. The Managing Director will build on the strong foundations already established while having the unique opportunity and mandate to shape their role and their vision for the company. The successful candidate will be an innovative and inspirational leader from theatre, ticketing or a closely related industry, with proven commercial instincts, financial capability and the ability to drive consumer growth. Motivated by the opportunity to do things differently, they will champion an empowered and connected workforce to bring about positive change. The Managing Director will join the supportive and active board of a principles-led company that is primed to scale up in pursuit of its bold vision to become a trusted service that competes to provide excellent Value, Service and Data. For recruitment materials and details of how to apply please head to: recruitment.onlyconnectpartners.com. If you’d like to talk to someone independent and in confidence about the role please be in touch with our Recruitment Consultant, Donna Munday. She can be contacted on: Closing date & time: 25/03/2026 13:00

The Charterhouse is one of London’s most historic and atmospheric sites. Tucked away in Clerkenwell, the estate has been an important Carthusian monastery, a grand Tudor mansion, and home to a pioneering charity established in 1611. For over 400 years, we have served as an almshouse, providing a home and community for our residents who are aged 60 and over with a housing, financial or social need. Today, the Charterhouse is a thriving charity that balances provision of a home and care for our residents with a vibrant public engagement programme including tours, lectures and open garden evenings, and commercial venue hire offer hosting conferences, receptions, photoshoots and location filming. It is a friendly, interesting and unique place to work. We are custodians of a Grade I and II listed buildings, including some of the most important Tudor buildings in London, and we are entering an exciting phase of development to secure the fabric of these buildings for future generations. Please apply with your CV and a covering letter explaining how you meet each of the criteria in the person specification. Applications without a cover letter will not be reviewed. Background: The Head of Commercial Operations will lead and manage the Carthusia Operations team, ensuring the effective delivery of the Charterhouse visitor attraction. This includes overseeing daily public opening and all commercial activity, encompassing retail, public engagement, venue hire, bookings, sales, and events. The postholder will be responsible for ensuring Front of House teams deliver consistently high standards of customer care, placing visitors at the heart of everything we do while maximising income to support the financial sustainability of the charity. Reporting to the Director of Estates & Operations, the Head of Commercial Operations will raise standards across the visitor offer, facilities, commercial activities, and customer service, strengthening the Charterhouse’s reputation as a world-class heritage attraction and event destination. Key Responsibilities: Leadership and Strategy: • Lead, inspire, and develop all Front of House and visitor-facing teams., • Support the Senior Management Team and the Carthusia Board, providing insight and advice on the development of the visitor offer., • Ensure the organisation remains commercially minded, visitor-focused, and responsive to changing audience needs., • Ensure the efficient operational management of the Charterhouse attraction, with capacity and staffing levels sufficient to meet demand., • Deliver a consistently excellent visitor experience across all areas, including:, • Front of House welcome, • Visitor Centre operations (Admissions, Retail, Groups), • Customer service standards and satisfaction, including systematic monitoring of visitor feedback, • Bookings and sales administration, • Venue hire and corporate, private, and VIP events, • Maximise income generation across all revenue streams, including ticketing, Gift Aid, retail, catering, venue hire, and events., • Identify and develop new commercial and e-commerce opportunities in collaboration with internal teams., • Monitor performance against targets and drive continuous improvement., • Deliver the "Charterhouse" brand and values across the commercial operations, • Manage operational budgets, maximising revenue while achieving cost efficiencies., • Regularly review and improve operational procedures and policies to ensure compliance, efficiency, and best practice., • Ensure high standards of welcome, facilities, safety, and presentation throughout the site. The successful candidate will demonstrate: • A natural, confident, and inspiring leadership style, • Strong commercial and business acumen, • Energy, initiative, and a self-starting approach, • Excellent people management and interpersonal skills, • An outgoing, approachable manner and strong customer focus, • A hands-on, collaborative approach with flexibility and resilience, • Strong time management skills and the ability to perform under pressure, • Excellent written, verbal, and presentation skills, • High levels of numeracy with strong monitoring and reporting capability, • Strong IT skills, including MS Office applications and CRM systems, • Demonstrable senior leadership experience managing commercial operations (e.g. retail, catering, events, venue hire), • Proven experience managing and motivating large teams The successful candidate will have substantial senior-level experience managing commercial operations in a visitor-facing environment. A degree-level qualification in business, hospitality, tourism, heritage, or a related discipline is desirable, as is professional training in leadership or management. Relevant professional experience may be accepted in lieu of formal qualifications. The Charterhouse is a 7 day a week operation and it regularly hosts events outside of its core hours; flexibility to work occasional weekends and out-of-hours is therefore a requirement of the role. Enhanced Disclosure and Barring Service (DBS) This position requires an Enhanced Disclosure and Barring Service (DBS) check which will reveal any unspent convictions. A criminal record may not necessarily be a bar to employment, as any decision will be treated on its merits and individual circumstances subject to the Charterhouse’s overriding obligations to protect the children and vulnerable adults in its charge, members of the public, the safety of the Charterhouse’s staff and collections. Equal Opportunities Employer We are an equal opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more which we support by our approach to EDI recognising the importance of diversity and of promoting an inclusive culture, and we are committed to equity in all our activities. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem.The site's audience of over 7 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwi

As Travel Trade & Ticketing Manager you will drive new sales and account manage key clients many of who are on board already. As Travel Trade & Ticketing Manager you will set business strategy and sales goals, attend UK and International trade workshops and trade shows. You will also manage the rela

Senior Technician - Stage Bias New Wimbledon Theatre is the closest regional theatre to London with a large seating capacity (1,600), good technical facilities, excellent transport links, a 66-seat Studio and a strong customer offer. The Senior Technician be involved in all aspects of the Technical team's work, including working shows and events, fit-ups and get-outs, and contributing to the maintenance of the theatre's systems and equipment back and front of house. With demonstrable experience in technical theatre, the ideal candidate will have extensive knowledge in theatrical rigging, flying, Stage Management, stage operations and building maintenance and will relish a new challenge in a busy, dynamic and developing theatre. The Senior Technician role will assist the Heads of Department and Technical Manager with the day to day running of the theatre from a technical perspective. You will assist with the get ins, fit ups and get outs of new productions and visiting events, as well as assisting with the maintenance and upkeep of the theatre. At times you will need to deputise for the heads of department running get ins and get outs for the selected area. There will also be opportunities and occasions when you will be requested to support other areas of operation, including for example stage and facilities. As a member of the Department, you will assist the Technical Manager in the implementation, monitoring, and cultural approach to workplace safety and compliance across the technical operations of the venue, and ensuring visiting productions, contractors and visitors are aware of and in compliance with ATG policies and procedures. You will support the Chief LX, Stage Manager and Facilities Manager on the maintenance of the venue’s electrical/ mechanical systems and equipment and liaising with visiting productions regarding all electrical and sound requirements, providing the highest standards of customer experience for our guests ATG Entertainment is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences. Start Date: Wednesday 1st April 2026 Interested? Click on the link to view our full Job Description! We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Salary: £35,000 per annumClosing Date:

Sales & Revenue Manager ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. We own, operate or programme some of the world’s most iconic venues ; ATG Entertainment manages over 70 venues across Britain, the US, Spain and Germany. We are the world leader in theatre ticketing ; We process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US, and Germany. We present the world’s best live entertainment in our venues ; working alongside the world’s leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment. We produce award-winning shows ; our in-house production team, ATG Productions, are dedicated to producing critically acclaimed, commercially successful and creatively ambitious work for the West End, Broadway, Continental Europe and beyond. People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at ___ and ___ Salary: CompetitiveClosing Date:

Deputy Ticketing and Sales Manager ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. New Wimbledon Theatre has been an iconic landmark in Wimbledon Town Centre since 1910. With a year-round programme of musicals, comedy, family entertainment, dance, drama and of course our legendary annual pantomime. In March 2024 we were host to Sir Ian McKellen and the premier performance of Player Kings. We are also home to the Studio, where amazing development work from new writers, comedians, directors and producers brings our former ballroom to life. This includes the annual From the Fringe season hosting companies warming up for their runs at Edinburgh and Brighton Fringe. We are a popular choice for film makers, playing host as the backdrop for series and films including The Crown, Misbehaviour, The Nevers and to Vogue for a photoshoot with Kylie Minogue. The Deputy Ticketing and Sales Manager supports the Ticketing & Customer Support teams by helping to maximise the ticketing revenue for productions through effective inventory management, ensuring sales are at the best possible price, providing administrative support, and delivering a first-class customer experience. This role primarily supports the Ticketing and Sales Manager to manage the venue’s ticketing operation and achieve sales targets but also is a key role for supporting our customer’s journeys, and particularly our venue’s accessibility. This is an exciting new role which will help deliver the longer-term growth strategy of the venue. Start Date: Wednesday 1st April 2026 Interested? Please click on the link to view our full Job Description! We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at ___ and ___ Salary: £30,000 per annumClosing Date:

Group Brands Manager ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. We own, operate or programme some of the world’s most iconic venues ; ATG Entertainment manages over 70 venues across Britain, the US, Spain and Germany. We are the world leader in theatre ticketing ; We process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US, and Germany. We present the world’s best live entertainment in our venues ; working alongside the world’s leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment. We produce award-winning shows ; our in-house production team, ATG Productions, are dedicated to producing critically acclaimed, commercially successful and creatively ambitious work for the West End, Broadway, Continental Europe and beyond. People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at ___ and ___ Salary: CompetitiveClosing Date:

This could include one or more of: connected and automated mobility, micromobility, demand responsive transport, and ticketing, payment and information systems. Experience working on emerging mobility modes or technologies, ideally in a consultancy, advisory or policy focused environment Confidence

Role involves working with a card benefits scheme, implementing new products and launching events, ticketing, and concierge insurances.