Ticketing jobs in LeedsCreate job alerts

Customer Solutions Specialist Leeds - Onsite preferred, hybrid available £38,000-£42,000 This role is with a rapidly growing Leeds AI startup turned scale up with a growing book of customers and big expansion plans on the cards. They have really cracked what their customers need, and they are growing across the board with funding and a strong ARR. The customer team is lean, experienced and growth is happening fast. This is a genuine opportunity to join a future Leeds powerhouse. The Role This role blends customer success, technical support, pre-sales assistance, and training delivery. You’ll work closely with customers from day one mapping their processes to the platform, onboarding them effectively, and providing ongoing support as their use of the system grows. The ideal person for this role brings both customer success and technical ability. You know how APIs work, you can triage basic technical problems but also put the customer at the heart of what you do. Key Responsibilities • Guide new customers through the onboarding process, mapping their existing workflows to the platform, • Deliver hands-on training, empowering customers to make the most of self-service features, • Triage, resolve and escalate support queries (through a CRM/ticketing system), • Support the pre-sales process, helping prospects understand how the platform can solve their challenges, • Conduct screen-sharing sessions and video calls to work through more complex customer issues, • Carry out occasional on-site customer visits when required What They’re Looking For • A background in SaaS or AI - customer success, technical support, or a similar customer-facing role, • Technically comfortable: able to navigate platforms and interpret API documentation – crucial!, • A process-driven mindset with the ability to understand and document customer workflows – very important!, • Comfortable working with AI-powered tools and explaining them clearly to non-technical customers, • Experience delivering customer training, either remotely or in person – some travel required Nice to Have • Familiarity with HubSpot, • Exposure to low-code / no-code workflow tools, • Knowledge of omnichannel communications platforms If you’re looking to join a high-growth SaaS business at the very start of its scaling journey which offers innovative AI-powered technology to a fascinating niche, then get in touch for more details

Are you an experienced Financial Services Administrator, Customer Service professional, or Helpdesk/Ticketing specialist looking to step up? I’m partnered with a highly respected, fast-growing financial services company in Leeds looking to expand their team on a full time, permanent basis. This is a fantastic opportunity to join a supportive, forward-thinking business where you’ll play a key role in delivering high-quality support to advisers, clients and internal teams. If you love problem-solving, accuracy, and variety, this could be the role for you! The role: • Act as the first point of contact for any queries., • Provide technical helpdesk support for direct-to-consumer investment platforms., • Deliver excellent email and telephone support to advisers, client services teams, and paraplanners., • Manage and maintain support tickets within agreed SLAs., • Track and monitor transfer business to ensure timely progression., • Liaise with external providers to make sure all business is processed efficiently., • Set up and support portal access for staff and clients., • Help maintain data integrity and reporting across platforms., • Contribute to process improvements and overall team efficiency., • Maintain strong awareness of compliance, risk, and quality standards. Experience required: • Experience in Financial Services is essential (admin, customer service, operational, helpdesk or ticketing backgrounds all welcome)., • Accurate, organised and confident working to deadlines., • Strong communicator—both written and verbal—with a professional manner., • Solid IT skills, especially in Microsoft Office., • Someone who enjoys building relationships and solving problems. Benefits • 35-hour working week, • Generous holiday allowance + Christmas shutdown, • Private healthcare*, • Life assurance + income protection, • Wellbeing and eye-care benefits, • Full support with professional qualifications Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)

Customer Success Engineer – EV Charging Infrastructure – Remote with travel! Our client is a global leader in electric vehicle charging solutions, delivering AC, DC and V2G technology to customers in more than 50 countries, and now rapidly expanding across Europe. With this expansion comes the opportunity for an experienced Customer Success / Tech Ops Engineer to join the team in the UK and be at the forefront of sustainable mobility and EV infrastructure. Key Responsibilities will include: • Technical Support & Customer Interaction, • Documentation, Manuals & Datasheets, • Testing, Certification & Product Readiness, • Process Improvement & Cross-Team Collaboration What we look forward to: • Ability to work in a fast-paced, evolving environment with frequent product updates and shifting priorities., • Strong ownership mindset, following issues through from identification to final resolution., • Excellent communication and documentation skills, with clarity and precision., • Confidence with electrical concepts, commissioning procedures, and troubleshooting processes. Essential skills and experience: • 5+ years of experience in technical support, electrical engineering, or customer success, with good experience in the EV charging space., • Solid understanding of AC/DC electrical principles and ability to interpret technical documentation., • Experience using ticketing or support platforms such as Zoho, Jira, Salesforce, or similar systems., • Familiarity with OCPP protocols and backend integrations., • Ability to travel into the field and manually inspect/fix charging units when need be. Exciting opportunity to be e part of a rapidly growing company in the global EV charging industry, and work with innovative charging technologies including AC, DC, and V2G systems.

About the role The purpose of the Security Systems Administrator is to provide remote operational support to the client’s global, enterprise-level electronic security systems and architecture. This role forms part of our global engineering team so the successful candidate will be liaising with colleagues from the UK, South Africa, and the US. This role would suit an individual who has previous experience in both access control and CCTV security systems. What you will do • System Administration of customer head end system - testing / validation of new version releases, version upgrades, patching, change mgmt., hardware configuration updates / changes, reporting and governance, • Respond to application related issue (impacting a single site or individual assets on a single site, with limited impact to core business activities), • Day to day operations - maintenance and support - including but not limited to reactive support activities, ticket triage, escalations, etc. as directed, • Day to day monitoring of activities, planned system audits or health checks within a specific site or region including access control, CCTV, and intrusion detection related activities as directed, • Work with and provide security application support to the client’s infrastructure teams related to the servers, networks infrastructure required to run the security applications, • Provide governance and control in maintaining and applying the agreed system standards with all programming and system configuration, • Escalation and liaison with manufacturer for Level 3 support items as required What we are looking for • C-Cure & Genetec certification, • Experience with Enterprise Level Electronic Security Systems, • Experience with deploying and/or supporting, • Experience with ticketing systems, • Able to work with remote connectivity tools, • Advanced Knowledge - Ccure9000 Electronic Access Control System (EACS), Victor / VideoEdge Video Surveillance System (VSS) System, Genetec VSS and Genetec EACS, • Any experience with Genetec would be highly beneficial, • Able to provide Microsoft OS support, • Able to perform of Network Diagnostics, • Able to understand SQL and Databases, • Understanding of data protection and GDPR

Join a specialist workshop team in Crawley as a Repair Centre Engineer, focusing on component-level repair of complex electronic systems, including automated gates and ticketing machines from across the UK network. Ideal for junior-to-mid-level engineers, the role offers a 9-day fortnight schedule,

The Role As Event Manager you will lead on the organisation and delivery of a number of different exciting and often unique events, across corporate, sport and entertainment. This role blends creative vision with operational excellence working closely with digital creatives, PR, marketing, and internal stakeholders to produce high-impact events that align with brand, audience, and business goals.You willoversee the end-to-end event lifecycle, ensure effective use of group assets and resources, and proactivelyidentifynew event opportunities that drive engagement, visibility, and revenue. The Company A very quickly growing, ambitious and creative business operating in a niche industry with a track record of success. Due to continued growth, they have been in the process of developing their In House digital and marketing team and the Event Manager will join a friendly team of passionate digital, marketing and creative professionals in an autonomous hybrid working environment. Your Profile You will have proven experience in event management or coordination across corporate, sports, or entertainment sectors, where you have gained strong project management and organisational skills, experience working with creative teams on branding, design, and digital assets, a solid understanding of integrated marketing: PR, digital, social, and traditional advertising, excellent stakeholder management and communication skills and the ability to manage multiple events and deadlines simultaneously. Experience with sponsorships, partnerships, or large-scale live events, budget management and supplier negotiation experience, and familiarity with event technology, ticketing platforms, or CRM tools would be highly beneficial. JBRP1_UKTJ

As a Ticketing Assistant with Leeds Ticket Hub (LTHUB), you’ll assist in providing ticketing services for Leeds City Council (LCC) and its partners. As a Ticketing Assistant for Leeds Ticket Hub, you’ll have knowledge of a CRM and ticketing system, experience of working both in a team and indepe

A local authority in Leeds is seeking a Ticketing Assistant to support their ticketing hub.

Murphy is recruiting for a People Shared Service Centre Team Leader to work within the People Shared Service team at Leeds - LS9 0NY Operating in the United Kingdom, Ireland, Canada and the USA, Murphy provides better engineered solutions to infrastructure sectors including transportation, water, power and natural resources. So that our teams out on projects can run smoothly it is vital that we have robust support functions in place. We are committed to fostering an engaging and collaborative work environment in which each person’s career is nurtured and developed. We focus on employee development, providing a culture of innovation and positive work-life balance. A day in the life of a Murphy People Shared Service Centre Team Leader Manage a team of administrators that support the employee lifecycle from onboarding, RTW checks, through to contract changes and leavers utilising and administering as required within the people management system (Success Factors) Manage a volume of telephone and e-mail enquiries as well as queries made in person via the Shared Service Centre Mailbox – ensuring SLA's are adhered to and reported on Act as a first point of people contact for complex queries on policy and processes Liaise with employees and line managers as required and in a timely manner, dealing with day to day enquiries and problem solve where possible. Maintain a professional level of service to the Group at all times Day to day responsibility for the administration tasks across the full employee lifecycle of all people functions, Ensure accurate and timely data entry onto people systems – ensuring the ongoing integrity of data. Maintain accurate system based records at all times Ensure confidentiality is maintained at all times (Data Protection) – including emails, letters and filing etc. Ensure that all requests have been correctly approved and are processed within the agreed timescales e.g. Contract change requests / car authorisations / new starter information etc. Support the evaluation of people activities and the overall administration accordingly to the processing schedules. Support the reconciliation of payroll adjustments for both weekly paid and salaried staff. Assist with collation of reporting information and statistical information for reports as required. Collaboratively work with the other functional areas to facilitate best practice solutions that can be implemented across the function as a whole. Still interested, does this sound like you ? Previous knowledge of working within a shared .service centre environment. Proven track record of providing human capital supervisory support to a large, multi-site, multi-disciplined business Proficient in EC (Success Factors) preferably EC to ECP plus ECSC (ticketing system) Ideally experience within the construction/civil-engineering sector Experience of running HR Processes (Stat payments / Maternity / Payroll etc.) Experience of working within a HR/confidential environment. Willing to advance in CIPD / Part qualified Work in the spirit of the company’s Platinum Investors in People accreditation, contributing to best practice. Proficient in the use of IT, good working knowledge of Microsoft Applications such as Word, Excel & Outlook