Payment Markets Network Analyst – Connect
2 days ago
Sheffield
Salary: £66,000 - 106,000 per year • We require previous experience working in a network operations centre or technical support role., • We require experience with a ticketing system for fault tracking, such as ServiceNow or Salesforce., • We require experience with Linux operating systems and command-line interfaces., • We require experience with Fortinet products, including FortiGates, FortiSwitch hardware, FortiManager and FortiAnalyzer., • We require an understanding of SD-WAN and cloud-based solutions such as AWS and Azure., • We require experience with Cisco routers and switches., • We require an understanding of IP routing protocols such as BGP, EIGRP and OSPF., • We value an analytical approach to fault-finding and the ability to diagnose network problems., • We value a tenacious, inquisitive approach to investigations and corrective action., • We require good organisational and time-management skills, the ability to work under pressure, and effective communication with local and remote colleagues., • We consider payments industry knowledge desirable., • We consider an understanding of TLS/SSL protocols, including SSL certification, key exchange and certificate authorities, desirable., • We consider an understanding of cellular radio (3G/4G) and roaming operations desirable., • We consider knowledge of internet-based operations, including DNS, CDN, VPN and IPSEC protocols, desirable., • We consider experience with network monitoring and event-management systems such as SolarWinds, Splunk and ThousandEyes desirable., • We consider ITIL knowledge or a foundation certification desirable., • We provide first-line support, partner escalation and incident management across the TNS network., • We monitor and support our global payments network, maintaining high availability and providing timely resolutions and quality assurance for customers., • We work with colleagues to support a diverse range of incidents and issues and meet service availability SLAs., • We provide 24/7/365 operational support on a 12-hour day/night shift rota., • We monitor and manage the Global TNS Payments network, including network connectivity and performance. #J-18808-Ljbffr