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Job Advert: First Line Support Technician (Level 1 IT Support) Job Title: First Line Support Technician / Helpdesk Technician (Level 1) Location: Office-based in Hook Salary: Competitive – £26,000 – £30,000 per annum (depending on experience) + benefits Job Type: Permanent, Full-time (Possible shift patterns in some environments) Company Overview [Company Name] is a dynamic organisation delivering reliable IT services to our internal teams and clients. We use HaloITSM as our primary helpdesk and ITSM platform – an intuitive, ITIL-aligned tool that empowers fast incident management, SLA tracking, and efficient service delivery. We're looking for a motivated First Line Support Technician to join our team and be the first point of contact for all IT support queries. Role Purpose As our First Line Support Technician, you'll provide essential frontline IT support, ensuring quick resolutions for everyday issues while maintaining high customer satisfaction. Using HaloITSM, you'll log, track, and manage tickets efficiently, escalate when needed, and contribute to a smooth-running service desk. Key Responsibilities • Ticket Management: Record, track, categorise, prioritise, and document all technical issues and service requests in HaloITSM, ensuring accurate updates and resolution within defined SLAs., • Technical Troubleshooting: Deliver first-line assistance for common user problems, including password resets, account unlocks, printer connectivity issues, software installations/uninstallations, basic Windows/macOS troubleshooting, and Microsoft 365/Office application support., • Hardware Setup: Configure and deploy new laptops, desktops, monitors, and peripherals for users (including imaging, basic setup, and testing)., • Remote & Direct Support: Provide effective remote support using tools such as TeamViewer, AnyDesk, or Microsoft Teams, as well as in-person assistance when required., • Escalation & Collaboration: Quickly identify issues beyond first-line scope and escalate to Level 2/3 engineers with clear, detailed handover notes and documentation., • User Onboarding/Offboarding: Support new starter setups, equipment provisioning, access requests, and leaver processes., • Education/Certifications: CompTIA A+, IT-related diploma/degree, or equivalent practical experience preferred., • Technical Knowledge: Solid foundational understanding of:, • Windows/macOS operating systems, • Basic networking (IP addressing, Wi-Fi connectivity, DNS basics), • Microsoft 365/Office suite troubleshooting, • Hardware peripherals and basic diagnostics, • Soft Skills: Excellent communication (verbal and written), patience, empathy, and strong customer service orientation – able to explain technical concepts clearly to non-technical users., • Experience: Previous exposure to a helpdesk, call centre, retail IT support, or customer-facing technical role is advantageous but not essential – full training provided., • ITIL Foundation awareness, • Experience with remote support tools, • Willingness to learn and progress to higher-level support roles, • Competitive salary with performance reviews and potential bonuses, • Comprehensive training on HaloITSM and broader IT tools, • Clear career progression opportunities (e.g., to 2nd Line Support), • Pension scheme, generous holiday allowance, and employee perks, • Modern, collaborative team environment in a growing organisation Apply Now Please send your CV

Application Support Analyst I'm currently partnering with a leading international broadcast media organisation to appoint an Application Support Analyst to join their Technology team on a permanent basis. 3 Days a week on-site in West London is required This role will act as the primary technical contact for a suite of business-critical, largely SaaS-based applications supporting content scheduling, data, reporting and commercial operations. Based in London (hybrid, 3 days onsite), you'll play a key role in maintaining system stability and performance. Key responsibilities: * Provide 1st/2nd line application support, triaging and resolving incidents * Investigate system integrations, APIs and data workflows * Coordinate fixes, upgrades and testing with internal teams and vendors * Configure user roles, permissions and application settings * Support releases, patches, UAT and functional testing * Monitor application health and performance using observability tools * Produce documentation, user guides and training materials Requirements: * 1-3+ years' experience in application or systems support * Strong troubleshooting and analytical capability * Experience with ticketing tools and SaaS platforms * Understanding of integrations and data flows * Excellent stakeholder communication skills * Media or broadcast systems exposure advantageous - It would be great if the candidate has experience supporting MediaGeniX Whats'On, Snowflake, Microsoft Power Tools and Qlik / media supply chains and tools like SDVI Rally If you're looking to join a collaborative, creative environment supporting high-profile media brands, I'd be pleased to discuss further. Diversity, equity, and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any other status protected by law.

Robert Half Technology are assisting a market leading real estate organisation to recruit a IT Support Engineer on a 3 month contract basis Role • The IT Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system., • To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent., • To develop support documentation where required to improve the user experience., • To develop their skillset in-house with a clear progression expectation to higher levels of expertise., • Provide on occasion out of hours support as required., • To assist the Group Technology and wider Information, • The IT Support Engineer will have a proven track record of supporting complex disparate networks., • Supporting all levels of the business users including VIPs, managing expectations and seeing a problem through., • All Microsoft desktop OS (Win7+), • Microsoft Server 2008 and higher, • Active Directory, • Group Policies, • DNS / DHCP, • Microsoft O365, • Citrix, • WIFI technology, • Remote Connectivity tools, • Cloud based tools, • Market leading real estate organisation company, depending on experience The salary range/rates of pay is dependent upon your experience, qualifications or training. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.

We're hiring an experienced End User Support Engineer with strong Level 3 Google Workspace expertise to support a fast-paced, collaborative environment. This is a hybrid role (Tuesday-Thursday in Central London office), offering a competitive salary and excellent benefits. Salary: £45,000-£50,000 + bonus + benefits (DOE)Location: Central London (Hybrid - Tues-Thurs onsite)Clearance: SC Cleared or willing to undergo clearance The Role You'll be the go-to expert for Google Workspace, providing L1-L3 support and ensuring a seamless digital experience for employees. The key focus is strong L3 Google Workspace administration and troubleshooting experience within a corporate environment. Key ResponsibilitiesGoogle Workspace Support (Core Focus) * Provide Level 1-3 support across Google Workspace (Gmail, Drive, Docs, Sheets, Meet, Calendar, etc.) * Troubleshoot complex user, permission, integration, routing, and security issues * Manage and optimise the Google Admin Console * Configure compliance, security settings, SSO, and MDM integrations * Monitor system health and implement corrective actions End User & Device Support * Support Mac (70%) and PC (30%) environments (OS & iOS included) * Install, configure and maintain laptops, workstations, printers, and mobile devices * Perform patching, system updates, and proactive endpoint maintenance * Support AV conferencing equipment (Logitech & Yealink) Incident & Service Management * Log, categorise and resolve incidents via ticketing systems (Jira, JumpCloud, etc.) * Escalate complex issues appropriately while maintaining ownership * Ensure full documentation and high user satisfaction before closure * Create and maintain knowledge base articles Software & Access Management * Manage user provisioning, permissions and group policies * Oversee software deployment, upgrades, patching and licence compliance * Support Slack (Salesforce Slack Admin), Airtable and related SaaS tools Network & Connectivity * Troubleshoot LAN, Wi-Fi, VPN and remote access issues * Support remote workers with secure access setup * Assist with cloud-based infrastructure (PaaS & IaaS environments) Required Experience * Proven L3 Google Workspace administration experience in a corporate environment * Strong expertise in Google Admin Console, security and user management * Google Workspace Administrator Certification (Associate Level) * Salesforce Certified Slack Administrator * Airtable Administrator Certification * Strong Mac & PC support experience * Experience with SSO, identity management and MDM solutions * Knowledge of ITIL and ticketing systems * Excellent troubleshooting and communication skills Nice to Have * Scripting experience (Google Apps Script, PowerShell or Python) * M365 administration experience *Rates depend on experience and client requirements

Cyber Security AnalystSalary: Up to £70,000 + Bonus + BenefitsLocation: London - 3-5 days per week onsiteWorking Hours: 40 hours per week - Full time A globally established organisation is seeking a Cyber Security Analyst to join its Security Operations function, playing a key role in strengthening cyber resilience and protecting critical enterprise systems. This is a hands-on operational security role focused on threat detection, incident response and continuous improvement of security monitoring capabilities. The position of Cyber Security Analyst is suited to an experienced security professional who thrives in fast-paced environments, enjoys investigative work and can collaborate effectively across technical and business stakeholders. Responsibilities for the Cyber Security Analyst: • Monitor, investigate and respond to security alerts across SIEM platforms and ticketing systems, managing incidents through to resolution, • Participate in an on-call rota to support live security incidents, • Manage incident queues and approvals within IT service management tools, • Act as a subject matter expert for nominated security technologies, ensuring effective configuration and optimisation, • Support assurance activities relating to Managed Security Service Providers, • Maintain and enhance SecOps processes and documentation to enable knowledge sharing, • Investigate security events, perform vulnerability analysis and support remediation activities, • Analyse cyber threat intelligence and translate insights into actionable detection improvements, • Process indicators of compromise and indicators of attack to enhance detection rules, • Conduct proactive threat hunting based on emerging threats, • Perform confidential eDiscovery investigations and present findings where required, • Strong experience in security use case development and security tooling operations, • Practical experience with SIEM platforms and vulnerability management solutions, • Solid understanding of Security Operations processes and incident response frameworks, • Knowledge of networking fundamentals, IAM, perimeter controls and operating systems, • Understanding of cloud security controls and container security, • Experience with EDR tooling and familiarity with the MITRE ATT&CK framework, • Experience with scripting or basic coding for automation, • Experience conducting investigations including eDiscovery, • Industry recognised security certifications such as CISSP, GIAC or CEH, • Strong analytical, problem-solving and stakeholder communication skills, • Exposure to retail sector environments, • Experience working with Managed Security Service Providers, • Strong collaboration and influencing capability

1st Line Support Analyst (Applications & Networks) £30,000–£35,000 per annumLocation: Central LondonIn Office 5 days per weekShift Pattern: Starting with 1 month of 8:00am–16:30 & then you will go onto a shift pattern which is either earlier or later starts (Mon–Fri) Are you a proactive, customer-focused IT support professional looking to build your career in a fast-paced environment? We’re looking for a 1st Line Support Analyst with strengths across business applications and network connectivity to join my client's growing team. You’ll be the first point of contact for technical issues, ensuring our users receive efficient, friendly, and effective support to keep our operations running smoothly. Key Responsibilities User Support • Provide first-line support via phone, email, and ticketing systems., • Troubleshoot login issues, performance failures, and configuration queries., • Diagnose Wi-Fi, VPN, and LAN connectivity issues., • Log, categorise, prioritise, and track all incidents and service requests., • Monitor system alerts, dashboards, and network tools to spot early issues., • Maintain internal knowledge bases, FAQs, and troubleshooting guides., • Knowledge of Windows OS and core networking (TCP/IP, DNS, DHCP)., • Understanding of VPN principles, Wi-Fi troubleshooting, and connectivity basics., • Experience supporting enterprise applications, authentication, and access issues., • Familiarity with ticketing tools such as ServiceNow, Jira, or Freshservice., • Excellent communication skills—able to translate technical concepts for non-technical users., • Strong analytical skills with a structured approach to problem solving., • Customer-focused attitude, with patience and professionalism., • Exposure to Active Directory or Azure AD., • Basic understanding of ITIL processes., • Experience with remote support tools., • Proactive, curious, and eager to learn, • Calm under pressure, • Detail-driven with strong documentation habits, • Collaborative, but able to work independently when required

1st Line Support Hybrid 1-2 Days in Office (3 Days During Training) £25,000 - £30,000Permanent, Full Time 8:30am - 4:30pm or 9am - 5:30pm (Additional 2 Hours 6-8pm Every Week) Near Liverpool Street Station City of London Are you a tech-savvy problem solver with a passion for delivering outstanding customer service? If so, we have an exciting opportunity for you to join our dynamic team as a Client Service Executive in the heart of the technology sector! Why work for this company? • Full Benefits List outlined in your contract., • 20 Days Annual Leave that increases each year., • Additional Birthday Off to celebrate your special day!, • Overtime Pay for those extra hours put in., • A supportive work environment with a focus on Work-Life Balance & Flexibility., • Opportunities for Career Growth & Progression within the company., • Answering user calls and emails, providing timely and effective technical support., • Collaborating with other teams to identify and resolve recurring issues., • Testing and troubleshooting user-reported problems and communicating findings to internal teams., • Assisting with onboarding and rollouts of new products., • Monitoring and managing outstanding support tickets, providing updates as necessary., • Maintaining accurate records of support requests and resolutions in our ticketing system., • Familiarity with Microsoft Office Suite., • Experience with scripting languages (e.g., PowerShell, JavaScript, Python, SQL) is a plus., • A structured and methodical approach to tasks with strong attention to detail., • Flexibility in working hours, with a willingness to provide out-of-hours support when required., • Excellent communication and interpersonal skills, with the ability to articulate technical information clearly. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Robert Half are supporting a London based financial services organisation with their search for a 2nd Line Support Engineer to join the team on a permanent basis. This role is ideal for someone with strong end user computing experience, excellent troubleshooting skills, and a solid understanding of modern endpoint security and device management. Role The 2nd Line Support Engineer will be responsible for the support, stability, and security of end user devices across Windows, iOS, and Android. You will manage incoming support requests via email, phone, and internal ticketing systems, ensuring timely escalation and resolution. Key duties include: • Providing 1st and 2nd line support across laptops, mobile devices, and M365 services., • Working closely with site-based IT contacts, offering guidance, training, and ensuring consistent support standards., • Creating and maintaining support documentation to enhance the user experience., • Developing your technical skill set with clear progression opportunities into more advanced engineering responsibilities., • Supporting occasional out of hours work when required., • Assisting the wider Technology and Information teams with operational and project based tasks. The successful candidate will have a proven background supporting complex environments, managing endpoint and identity issues. You will be confident supporting users at all levels, including senior stakeholders, and capable of taking ownership of incidents through to resolution. You should have strong experience with: • Microsoft Intune (Endpoint Manager), • Windows 11, • Microsoft Defender for Endpoint, • Entra ID (Azure AD), Conditional Access & MFA, • PowerShell scripting, • Device compliance, security baselines, and vulnerability remediation, • Meraki networking, • Egnyte governance and collaboration tools

My well established Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join their IT support team. The ideal candidate will have experience in a Microsoft environment, including proficiency in MS Office 365, IP networking, and Windows operating systems. This role is perfect for a dedicated IT professional with a computer or IT support qualification, who is eager to provide high-quality technical support and resolve a variety of IT issues. Responsibilities: Provide 1st and 2nd line technical support to end-users via phone, email, and in-person. Troubleshoot and resolve issues related to MS Office 365, IP networking, and Windows operating systems. Install, configure, and maintain hardware and software applications. Assist with the setup and maintenance of user accounts and permissions. Monitor and manage IT support tickets, ensuring timely resolution and excellent customer service. Conduct regular system updates and patches to ensure optimal performance and security. Provide technical guidance and support to end-users, helping them navigate IT systems and applications. Document support activities, solutions, and processes in the ticketing system. Collaborate with other IT team members to ensure seamless support and knowledge sharing. Stay updated on the latest industry trends and technologies to continuously improve support services. Requirements: A qualification in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in a 1st/2nd line IT support role. Strong knowledge of MS Office 365, IP networking, and Windows operating systems. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills, with the ability to provide clear and concise technical support. Ability to manage multiple tasks and priorities in a fast-paced environment. Customer-focused attitude with a commitment to delivering high-quality support. Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent are a plus. Please send an up to date CV for an immediate response and more information on a great role with a fantastic Client.

Role: 2nd Line Support EngineerLocation: London (Hybrid – 3 Days In-Office Weekly)Salary: £38,000 - £42,000Network IT are supporting a leading organisation seeking a 2nd Line Support Engineer to join their IT & Innovation function. This is an excellent opportunity for an experienced support professional who thrives in a customer-focused environment and enjoys solving complex technical issues that go beyond 1st line capability.You will play a key role in delivering high-quality technical support across hardware, software, and network services, ensuring the organisation remains productive, secure, and resilient. The ideal candidate will bring strong troubleshooting skills, excellent communication, and a proactive, team-oriented approach.Role OverviewAs a 2nd Line Support Engineer, you will be responsible for diagnosing, resolving, and documenting escalated IT issues, working closely with internal teams to minimise downtime and maintain an excellent user experience. You will support a broad technology stack (including M365, AD, InTune, remote management tools, and varied endpoint devices), while helping to drive continuous improvement across the support function.The role includes both remote and in-person support, participation in IT projects, knowledge-base contribution, and maintaining service levels across all support interactions.Key Responsibilities • Provide advanced 2nd line technical support for escalated issues, ensuring timely and effective resolution., • Diagnose and troubleshoot hardware, software, and network problems requiring deeper technical expertise., • Deliver in-person support where required, going directly to users to enhance the support experience., • Install, upgrade, support, administer, and troubleshoot technologies provisioned by IT & Innovation, including supported third-party products., • Manage escalations appropriately, ensuring only well-documented, fully-investigated issues progress beyond 2nd line., • Collaborate with IT teams and stakeholders to understand issues, provide solutions, and support IT-related project activity., • Produce clear, accurate documentation in tickets and knowledge-base materials., • Maintain SLAs and manage workload effectively in a customer-focused environment., • Support urgent and time-critical IT tasks where necessary (e.g., VC support for board meetings)., • Contribute to continuous improvement by identifying recurring issues and supporting the enhancement of support processes.Skills & Experience Required, • Experience in a 1st/2nd line support role., • Strong troubleshooting capability across hardware, software, and networks., • Experience with technologies such as M365, Active Directory, AVD, InTune, Android OS, mobile working, remote management tools, and modern endpoints., • Excellent communication skills, able to explain technical issues to non-technical users., • Strong documentation skills, both in ticketing systems and knowledge-base content., • Ability to collaborate with teams, manage SLAs, and maintain strong working relationships., • Understanding of data protection, cybersecurity, and regulatory compliance., • Full driving licence and ability to travel efficiently where required.

EUC Engineer - London (Hybrid) - £40,000 to £45,000 Robert Half are working with a IT consultancy and managed services client on the recruitment of a talented EUC Engineer. This is a hybrid role (4 days onsite, 1 day remote) Key Responsibilities: • Administer Apple (macOS) and Windows endpoint management platforms (Jamf Pro, Microsoft Intune), • Build and deploy device policies, configuration profiles, compliance rules, and security baselines, • Manage device enrolment workflows (Apple Business Manager, Windows Autopilot) and oversee OS/device refreshes, • Package and deploy applications for macOS and Windows environments, • Administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Entra ID (Azure AD), manage users, groups, access policies, MFA, and conditional access, • Implement endpoint security solutions including encryption, patch management, hardening, and compliance controls, • 2+ years in a 2nd line/3rd line/EUC engineer position, hands-on with Apple and Windows environments, • Experience with Jamf Pro or Microsoft Intune (endpoint management), and Microsoft 365 administration, • Solid background in a client-facing role, ideally in a managed service provider or multi-client setting, • Proven ability with structured ticketing systems and enterprise environments, • Strong troubleshooting skills across macOS, Windows 10/11, networking fundamentals, and endpoint security, • Experience with: Jamf Connect/Protect, Apple Business Manager, Windows Autopilot, Microsoft Defender for Endpoint, SCCM, Google Workspace, Mobile Device Management Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

1st / 2nd Support EnginerLocation: Vauxhall, London (Office-Based) Employment Type: Full-Time Salary: £30-35,000 per annum + permanent benefits We are seeking an experienced and service-oriented Support Engineer to provide high-quality technical support within a busy and fast-paced environment. The successful candidate will deliver 1st and 2nd line support to internal users, ensuring the smooth operation of core systems and contributing to a consistently positive user experience. This position is well-suited to an IT professional with strong technical capability, a structured approach to problem-solving, and the ability to communicate clearly and professionally with users at all levels. Key Responsibilities • Deliver 1st and 2nd line support across hardware, software, and network-related issues, • Provide support via in-person assistance, telephone, and remote tools, • Configure and maintain laptops, desktops, mobile devices, and associated peripherals, • Administer user accounts within Active Directory and Microsoft 365, • Support Windows 10/11 operating systems and commonly used business applications, • Maintain accurate technical documentation and asset registers, • Escalate complex or high-priority incidents to senior engineers or external partners as required, • Assist with new-starter onboarding and leaver offboarding processes, • Previous experience in an IT helpdesk or technical support role (typically 1-3 years), • Strong working knowledge of Windows 11, • Experience with Azure AD and/or Intune, • Hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint), • Competence in Active Directory user administration, • Understanding of basic networking principles (TCP/IP, DNS, DHCP), • Familiarity with ticketing systems and structured support workflows, • Strong analytical, troubleshooting, and diagnostic abilities, • Clear and confident communication skills with a customer-focused approach, • Ability to work independently while managing and prioritising multiple tasks

The Business Analyst role within the Technology & Telecoms industry requires a professional to facilitate effective communication between stakeholders and technical teams. This position in London focuses on analysing business needs and ensuring successful delivery of technology solutions. Client Details This opportunity is with a well-established organisation in the Technology & Telecoms industry. The company is a globally recognised large organisation, known for its innovative technology solutions and commitment to excellence. Description • Analyse and document business requirements to support project objectives., • Collaborate with technical teams to design effective solutions., • Facilitate workshops and meetings to gather stakeholder requirements., • Develop and maintain process models and workflows., • Monitor and report on project progress to stakeholders., • Identify and address potential risks or issues in project delivery., • Provide support in testing and validating new solutions. A successful Business Analyst should have: • Excellent verbal, written and presentation skills with the ability to communicate vertically and cross-functionally, • Extremely collaborative working style, • Successful track record of operational responsibility in areas of contract and vendor management, • Broad understanding of current technologies and the industry, • Experience using SAP (SRM) or Coupa to create POs and Receive invoices, • Experience using ticketing tools (ServiceNow, Jira, Zendesk, Salesforce, etc, • Strong technical aptitude and understanding of collaboration technologies such as Slack, M365/Microsoft suite, ServiceNow, Salesforce, Box/Google Drive, JIRA, Confluence £400 - 450 per day inside IR35 12 Months Contract Hybrid working from the London office

6 Month Contract £500 - £600 Per Day Based in Romford with Hybrid working possible We are looking for a Project Manager who has initially strong experience in Remedy to ServiceNow migrations. Role Responsibilities The role, reporting to the CIO, is responsible for ensuring the delivery of the main Corporate IT System Projects for 2026 (primarily Service Now but also covering Sharepoint and Microsoft365 improvements as required). The role will be expected to cover requirements capture/definition, managing the suppliers, users, IT admins required as part of the project, completing system testing and project managing the full delivery. Main Duties This role will work closely with the CIO to deliver a number of improvement/migration projects for a number of Corporate IT Systems/applications. The primary areas of responsibility will include, but not limited to: Technical Project Management Managing the GM UK Corporate IT Projects (see list below), the responsibilities for each project include the full project lifecycle including • Requirements capture/definition (including business analysis and working with users/managers to understand needs and expectations), • Project documentation including business cases, gateway checksheets and project start and closure documentation, • Supplier Management (a third-party company or in-house resource will be used to complete the system design, configuration and delivery), • Ensuring a high standard of cyber/information Security and compliance with the relevant standards and the relevant GM UK policies/processes (including ISO/IEC 27001, ISO 9001, ISO 20000-1 and potentially SOC1 and 2) with the design, delivery of the project and longer-term operation, • Managing users and managers engagement within the project, • Assisting with process documentation relation to the new system/project, • Managing the testing of the new system (defining test plans, completing technical testing, managing user testing), managing the resolution of snags/issues, • Working within the GM UK Change and release processes for the release/updating of the system(s) Service Now (Ticketing and Service Management System) Managing the GM UK migration from Remedy to Service Now and ongoing improvements in the Service Now system, including the implementation of a customer portal to meet GM UK customer requirements, enhanced reporting and potentially integration with other systems (eg: asset databases and automated alert monitoring systems). GM UK will be engaging a third-party supplier to complete the actual setup, configuration. Service Now will be the primary focus of the role, but if time then there is also the potential to also get involved in the following projects as well Microsoft 365 (Email, OneDrive etc) Managing (including working with the Norway IT team) security and functionality improvements to the GM Microsoft365 system for the benefit of the UK users; including PC migration to InTune integration, sensitivity labels, compliance rules, implementing meeting room resources etc. GM UK engages and IT company to complete the actual works and manage the system so this role will be responsible for the Technical Project Management of the improvements Sharepoint Online (Microsoft 365) Managing the GM UK migration from an older on-premise Sharepoint System to Sharepoint online, including a complete content refresh and ongoing improvements in the Sharepoint online system. GM UK will likely complete the technical/data migration in-house (with assistance from a third-party were required) Qualifications Relevant Degree qualifications or similar practical experience Skills & Experience Essential • Experience of Technical Project Management, • Experience of Business analysis / requirements collection experience, • Understanding/experience of Cyber/Information Security within application design, hosted (SAAS) systems and project management, • Experience in creating project documentation ongoing processes and user/admin guides, • Experience of managing IT support/consultancy companies to deliver projects, • Experience of Projects involving Service Now, • Experience of Projects involving Microsoft 365 (including Email, Onedrive, Sharepoint, Azure etc), • Attention to detail with high personal standards and the desire to complete tasks thoroughly, • Flexible and adaptable with a positive outlook and “can do” attitude, • Able to communicate effectively at all levels (written and verbal), • Strong and demonstrable integrity with a desire to work as part of a team, • Ability to work efficiently, timely and cost effectively under continually changing demands and requirements, • Good time management, • Good communication skills (written and spoken), • Must be commercially aware

Field Service Technician | London Join a leading global transportation company, who are looking for self-sufficient technicians to maintain the critical fare-collection and gating infrastructure that powers London’s transport network. This position had different shift patterns and set ups to suit all – if the role sounds interesting, we can work around your preferred working hours. We also have a position available for non-drivers, and multiple of each position so gather your colleagues and apply! Key Details: • Job Title: Field Services Technician, • Base Salary: £35,420 (Additional Overtime and Allowances Available), • Location: Field Based, London What’s In It For You? • Equipment and Vehicle: A fully paid Ford Transit van or Oyster Card, professional-grade tools, and all PPE., • Home Start: Your shift begins when you leave your house; no daily commute to a central office., • The Benefits: Paid health insurance, a robust pension scheme and extensive overtime opportunities., • Career Growth: Clear progression paths to senior technician and management positions. Key Responsibilities • Maintenance: Fault-finding and repair of gears, motors, and pulley systems within automated gating and ticketing hardware., • Network Rail Compliance: Operate under Sentinel Card sponsorship, • Rapid Response: Meeting service level agreements (SLAs) to ensure station equipment remains operational for the public., • Self-Management: Working independently across various London sites, managing your own stock and digital reporting. Apply Now!

Data Centre Engineer 6 month FTC Location: Tower Bridge, London Employment: Full Time Requirements: • Data centre and cabling experience, • Energetic individuals - Strong able to lift heavy equipment, • 6 week shift rota, • Looking for minimum 2 years experience, • Ideally, experience is cabling biased. Pulling and dressing., • Working on JIRA ticketing system, • Operating system they use is Linux - Prev experience is a plus - If not MAC experience would be good., • Candidates MUST have a high level of social and conversation skills., • Able to speak with the client to a high level and always remain professional as they will be client facing., • MUST live within a 90-minute radius of the site – Commit to SLA., • Ideally, have a background in inventory management - Such as warehouse stock taking The Role: • Break fix type environment, • Physical part of the job - reacting to Ticketing system to handle small remedial tasks, • Remote plug ins from offsite engineers on technical side - Plug in RJ45 to console for remote access., • Installing Devices - CISCO Products, • Structured cabling experience, • Migration expereince, • Larger works will be coordinated internally, • On Call every other week – must be to ticket within 90 mins

Valiant Finance is an award-winning FinTech startup on a mission to simplify business lending. Our cloud-based platform helps thousands of Australian small businesses compare and apply for loans from over 80 of the country's leading lenders. Our platform doesn't just power our own services - it also drives the commercial lending capabilities for some of the world's most recognised brands. We're a fast-growing company, and we're looking for an experienced Ruby on Rails Engineer to join our team on a full-time basis to provide critical global coverage. While our core engineering team is based in Australia, we are remote-friendly and looking for an engineer dedicated to operating on UK business hours. We're looking for a candidate who is passionate about engineering and technology, can solve technical problems and is able to communicate problems and solutions with ease. What You'll Be Doing As a Backend Support Engineer, you will be the primary Level 2 technical responder during UK operating hours, ensuring our platform runs smoothly for our global partners and clients. Your responsibilities will include: • Owning Level 2+ Support: Triaging, debugging, and resolving complex technical tickets escalated by our customer success and L1 support teams., • Core Engineering: When the support queue is clear, you will operate as a standard backend engineer — tackling technical debt, performing system maintenance, and optimising the platform., • Integrating with a range of external services such as Salesforce, Auth0, Cloudflare, and more., • Maintaining our infrastructure on a major cloud provider to support our rapid growth., • Writing well-structured, tested, and documented code that's a pleasure to maintain., • Working closely with our Product, Design, and other teams to refine deliverables and bring new features to life. What We're Looking For We're seeking a passionate Ruby on Rails expert backend engineer who can solve complex technical problems and communicate solutions with ease. Required Experience: • Ability to work standard UK business hours (remote)., • Minimum 5 years of commercial Ruby on Rails experience., • Proven experience in a technical support, site reliability, or escalations engineering role., • Proven experience integrating with multiple external APIs., • Experience with database design and performance tuning, particularly with PostgreSQL., • Experience designing and maintaining infrastructure with AWS, GCP, or Heroku., • Experience with testing frameworks like Rspec., • Experience with high-volume background job processing frameworks like Sidekiq., • Proficiency with development tools like Linear or Jira., • Strong written and verbal communication skills, crucial for customer and internal team interactions. Bonus Points: • Experience with helpdesk or ticketing software (e.g., Zendesk, ZohoDesk)., • Experience with security best practices (e.g., OWASP, STRIDE)., • Interest in automating repetitive tasks using AI tools and techniques., • Experience in high-volume production environments with strict availability SLAs., • Knowledge of the financial services industry (lending or corporate finance)., • Experience navigating GDPR and/or SOC2. Benefits & Culture We're a remote-friendly team, and while this role is completely remote to cover UK hours, you'll be deeply integrated into our culture. We foster a culture where innovation is recognised and rewarded. • Embrace your need for work-life balance with our remote/hybrid working model., • Celebrate the joy of starting a family with 8 weeks of paid parental leave., • Company-wide events designed to honour and celebrate all the outstanding achievements of our amazing team., • Opportunity to shape the future of AI in Australian and EU fintech., • Access to latest AI tools and technologies for productivity.

We are looking to recruit a Digital Marketing Manager to join our team based at either our London or Midlands site. You will join us on a full time, permanent basis. In return, you will receive a salary circa £38,000 to £42,000 per annum (dependent on location). The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future – using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives. We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence. The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy. Purpose of the Digital Marketing Manager role: We are looking for an experienced Digital Marketing professional to join our Marketing and Communications team, to lead on all aspects of digital marketing at the Royal Air Force Museum. You will be an important part of a closely-knit team that works collaboratively to deliver our goals. The Digital Marketing Manager will drive the digital marketing strategy, working closely with the marketing team to deliver visitor and revenue targets, develop digital content and creative initiatives to build the RAF Museum brand, as well as playing a leading role in the development of new digital programmes, such as CRM and eCommerce initiatives. This is a fantastic opportunity for someone with a passion for the potential of digital to lead and inspire, at an exciting time for the Museum as we deliver on the vision outlined in our Strategic Plan to 2030. As a Digital Marketing Manager, you will have a variety of roles which will include: • To support the Director of Visitor and Commerical Development in the development of the RAF Museum digital marketing and eCommerce Strategy. This commercially oriented strategy will build on the principles outlined in our Commercial Strategy and will focus on the development of the Museums digital business and in driving awareness and visits to the 3 RAF Museums., • Set and deliver on annual and quarterly digital brand engagement and revenue targets across all online acquisition channels responsible for PPC, SEO, Display, Social Paid and Affiliates, ensuring KPI’s are met. You will play a key role in developing our e-commerce and CRM, and data strategy, while working closely with our Retail Team., • Develop a digital marketing strategy in collaboration with the wider Marketing and Communications team, to bring to life the Museum’s annual brand marketing objectives. • Develop a digital performance report that highlights insights, results and recommendations across all key digital marketing and acquisition KPIs for all digital channels., • Key responsibility for the development of the new RAF Museum website, in line with overall marketing objectives. This will consider the future integration of the Museum’s website, its ticketing platforms, its CRM system, its social media channels, and its online store. Closing date for applications: 20th March 2026 11:59 pm Interviews will take place on: 31st March 2026 or 1st April 2026 (dependent on location) If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you!

ATG Entertainment is proud to stand at the forefront of the live entertainment industry. The Deputy Ticketing and Sales Manager supports the Ticketing & Customer Support teams by helping to maximise the ticketing revenue for productions through effective inventory management, ensuring sales are at t

Field Service Technician | London Join a leading global transportation company, who are looking for self-sufficient technicians to maintain the critical fare-collection and gating infrastructure that powers London’s transport network. This position had different shift patterns and set ups to suit all – if the role sounds interesting, we can work around your preferred working hours. We also have a position available for non-drivers, and multiple of each position so gather your colleagues and apply! Key Details: • Job Title: Field Services Technician, • Base Salary: £35,420 (Additional Overtime and Allowances Available), • Location: Field Based, London What’s In It For You? • Equipment and Vehicle: A fully paid Ford Transit van or Oyster Card, professional-grade tools, and all PPE., • Home Start: Your shift begins when you leave your house; no daily commute to a central office., • The Benefits: Paid health insurance, a robust pension scheme and extensive overtime opportunities., • Career Growth: Clear progression paths to senior technician and management positions. Key Responsibilities • Maintenance: Fault-finding and repair of gears, motors, and pulley systems within automated gating and ticketing hardware., • Network Rail Compliance: Operate under Sentinel Card sponsorship, • Rapid Response: Meeting service level agreements (SLAs) to ensure station equipment remains operational for the public., • Self-Management: Working independently across various London sites, managing your own stock and digital reporting. Apply Now!

About the role The purpose of the Security Systems Administrator is to provide remote operational support to the client’s global, enterprise-level electronic security systems and architecture. This role forms part of our global engineering team so the successful candidate will be liaising with colleagues from the UK, South Africa, and the US. This role would suit an individual who has previous experience in both access control and CCTV security systems. What you will do • System Administration of customer head end system - testing / validation of new version releases, version upgrades, patching, change mgmt., hardware configuration updates / changes, reporting and governance, • Respond to application related issue (impacting a single site or individual assets on a single site, with limited impact to core business activities), • Day to day operations - maintenance and support - including but not limited to reactive support activities, ticket triage, escalations, etc. as directed, • Day to day monitoring of activities, planned system audits or health checks within a specific site or region including access control, CCTV, and intrusion detection related activities as directed, • Work with and provide security application support to the client’s infrastructure teams related to the servers, networks infrastructure required to run the security applications, • Provide governance and control in maintaining and applying the agreed system standards with all programming and system configuration, • Escalation and liaison with manufacturer for Level 3 support items as required What we are looking for • C-Cure & Genetec certification, • Experience with Enterprise Level Electronic Security Systems, • Experience with deploying and/or supporting, • Experience with ticketing systems, • Able to work with remote connectivity tools, • Advanced Knowledge - Ccure9000 Electronic Access Control System (EACS), Victor / VideoEdge Video Surveillance System (VSS) System, Genetec VSS and Genetec EACS, • Any experience with Genetec would be highly beneficial, • Able to provide Microsoft OS support, • Able to perform of Network Diagnostics, • Able to understand SQL and Databases, • Understanding of data protection and GDPR

Only Connect Partners, an established West End ticketing business working with world class brands and theatres, is entering a period of rapid growth with an agenda to become a service that delivers fair and efficient ticketing to customers and to the productions with which they want to connect. We are seeking an outstanding Managing Director to step into this newly conceived role and lead the company’s transformation from a white label service to a significant whole-of-market player under a new brand. The Managing Director will build on the strong foundations already established while having the unique opportunity and mandate to shape their role and their vision for the company. The successful candidate will be an innovative and inspirational leader from theatre, ticketing or a closely related industry, with proven commercial instincts, financial capability and the ability to drive consumer growth. Motivated by the opportunity to do things differently, they will champion an empowered and connected workforce to bring about positive change. The Managing Director will join the supportive and active board of a principles-led company that is primed to scale up in pursuit of its bold vision to become a trusted service that competes to provide excellent Value, Service and Data. For recruitment materials and details of how to apply please head to: recruitment.onlyconnectpartners.com. If you’d like to talk to someone independent and in confidence about the role please be in touch with our Recruitment Consultant, Donna Munday. She can be contacted on: Closing date & time: 25/03/2026 13:00

The Charterhouse is one of London’s most historic and atmospheric sites. Tucked away in Clerkenwell, the estate has been an important Carthusian monastery, a grand Tudor mansion, and home to a pioneering charity established in 1611. For over 400 years, we have served as an almshouse, providing a home and community for our residents who are aged 60 and over with a housing, financial or social need. Today, the Charterhouse is a thriving charity that balances provision of a home and care for our residents with a vibrant public engagement programme including tours, lectures and open garden evenings, and commercial venue hire offer hosting conferences, receptions, photoshoots and location filming. It is a friendly, interesting and unique place to work. We are custodians of a Grade I and II listed buildings, including some of the most important Tudor buildings in London, and we are entering an exciting phase of development to secure the fabric of these buildings for future generations. Please apply with your CV and a covering letter explaining how you meet each of the criteria in the person specification. Applications without a cover letter will not be reviewed. Background: The Head of Commercial Operations will lead and manage the Carthusia Operations team, ensuring the effective delivery of the Charterhouse visitor attraction. This includes overseeing daily public opening and all commercial activity, encompassing retail, public engagement, venue hire, bookings, sales, and events. The postholder will be responsible for ensuring Front of House teams deliver consistently high standards of customer care, placing visitors at the heart of everything we do while maximising income to support the financial sustainability of the charity. Reporting to the Director of Estates & Operations, the Head of Commercial Operations will raise standards across the visitor offer, facilities, commercial activities, and customer service, strengthening the Charterhouse’s reputation as a world-class heritage attraction and event destination. Key Responsibilities: Leadership and Strategy: • Lead, inspire, and develop all Front of House and visitor-facing teams., • Support the Senior Management Team and the Carthusia Board, providing insight and advice on the development of the visitor offer., • Ensure the organisation remains commercially minded, visitor-focused, and responsive to changing audience needs., • Ensure the efficient operational management of the Charterhouse attraction, with capacity and staffing levels sufficient to meet demand., • Deliver a consistently excellent visitor experience across all areas, including:, • Front of House welcome, • Visitor Centre operations (Admissions, Retail, Groups), • Customer service standards and satisfaction, including systematic monitoring of visitor feedback, • Bookings and sales administration, • Venue hire and corporate, private, and VIP events, • Maximise income generation across all revenue streams, including ticketing, Gift Aid, retail, catering, venue hire, and events., • Identify and develop new commercial and e-commerce opportunities in collaboration with internal teams., • Monitor performance against targets and drive continuous improvement., • Deliver the "Charterhouse" brand and values across the commercial operations, • Manage operational budgets, maximising revenue while achieving cost efficiencies., • Regularly review and improve operational procedures and policies to ensure compliance, efficiency, and best practice., • Ensure high standards of welcome, facilities, safety, and presentation throughout the site. The successful candidate will demonstrate: • A natural, confident, and inspiring leadership style, • Strong commercial and business acumen, • Energy, initiative, and a self-starting approach, • Excellent people management and interpersonal skills, • An outgoing, approachable manner and strong customer focus, • A hands-on, collaborative approach with flexibility and resilience, • Strong time management skills and the ability to perform under pressure, • Excellent written, verbal, and presentation skills, • High levels of numeracy with strong monitoring and reporting capability, • Strong IT skills, including MS Office applications and CRM systems, • Demonstrable senior leadership experience managing commercial operations (e.g. retail, catering, events, venue hire), • Proven experience managing and motivating large teams The successful candidate will have substantial senior-level experience managing commercial operations in a visitor-facing environment. A degree-level qualification in business, hospitality, tourism, heritage, or a related discipline is desirable, as is professional training in leadership or management. Relevant professional experience may be accepted in lieu of formal qualifications. The Charterhouse is a 7 day a week operation and it regularly hosts events outside of its core hours; flexibility to work occasional weekends and out-of-hours is therefore a requirement of the role. Enhanced Disclosure and Barring Service (DBS) This position requires an Enhanced Disclosure and Barring Service (DBS) check which will reveal any unspent convictions. A criminal record may not necessarily be a bar to employment, as any decision will be treated on its merits and individual circumstances subject to the Charterhouse’s overriding obligations to protect the children and vulnerable adults in its charge, members of the public, the safety of the Charterhouse’s staff and collections. Equal Opportunities Employer We are an equal opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more which we support by our approach to EDI recognising the importance of diversity and of promoting an inclusive culture, and we are committed to equity in all our activities. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

RA) is one of the world's longest-running music media brands and a cornerstone of the dance, electronic and DJ ecosystem.The site's audience of over 7 million monthly users is drawn in by a combination of news, editorial, club listings and ticketing, RA-branded events at venues and festivals worldwi

As Travel Trade & Ticketing Manager you will drive new sales and account manage key clients many of who are on board already. As Travel Trade & Ticketing Manager you will set business strategy and sales goals, attend UK and International trade workshops and trade shows. You will also manage the rela

Senior Technician - Stage Bias New Wimbledon Theatre is the closest regional theatre to London with a large seating capacity (1,600), good technical facilities, excellent transport links, a 66-seat Studio and a strong customer offer. The Senior Technician be involved in all aspects of the Technical team's work, including working shows and events, fit-ups and get-outs, and contributing to the maintenance of the theatre's systems and equipment back and front of house. With demonstrable experience in technical theatre, the ideal candidate will have extensive knowledge in theatrical rigging, flying, Stage Management, stage operations and building maintenance and will relish a new challenge in a busy, dynamic and developing theatre. The Senior Technician role will assist the Heads of Department and Technical Manager with the day to day running of the theatre from a technical perspective. You will assist with the get ins, fit ups and get outs of new productions and visiting events, as well as assisting with the maintenance and upkeep of the theatre. At times you will need to deputise for the heads of department running get ins and get outs for the selected area. There will also be opportunities and occasions when you will be requested to support other areas of operation, including for example stage and facilities. As a member of the Department, you will assist the Technical Manager in the implementation, monitoring, and cultural approach to workplace safety and compliance across the technical operations of the venue, and ensuring visiting productions, contractors and visitors are aware of and in compliance with ATG policies and procedures. You will support the Chief LX, Stage Manager and Facilities Manager on the maintenance of the venue’s electrical/ mechanical systems and equipment and liaising with visiting productions regarding all electrical and sound requirements, providing the highest standards of customer experience for our guests ATG Entertainment is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences. Start Date: Wednesday 1st April 2026 Interested? Click on the link to view our full Job Description! We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Salary: £35,000 per annumClosing Date:

Deputy Ticketing and Sales Manager ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. New Wimbledon Theatre has been an iconic landmark in Wimbledon Town Centre since 1910. With a year-round programme of musicals, comedy, family entertainment, dance, drama and of course our legendary annual pantomime. In March 2024 we were host to Sir Ian McKellen and the premier performance of Player Kings. We are also home to the Studio, where amazing development work from new writers, comedians, directors and producers brings our former ballroom to life. This includes the annual From the Fringe season hosting companies warming up for their runs at Edinburgh and Brighton Fringe. We are a popular choice for film makers, playing host as the backdrop for series and films including The Crown, Misbehaviour, The Nevers and to Vogue for a photoshoot with Kylie Minogue. The Deputy Ticketing and Sales Manager supports the Ticketing & Customer Support teams by helping to maximise the ticketing revenue for productions through effective inventory management, ensuring sales are at the best possible price, providing administrative support, and delivering a first-class customer experience. This role primarily supports the Ticketing and Sales Manager to manage the venue’s ticketing operation and achieve sales targets but also is a key role for supporting our customer’s journeys, and particularly our venue’s accessibility. This is an exciting new role which will help deliver the longer-term growth strategy of the venue. Start Date: Wednesday 1st April 2026 Interested? Please click on the link to view our full Job Description! We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at ___ and ___ Salary: £30,000 per annumClosing Date:

Sales & Revenue Manager ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. We own, operate or programme some of the world’s most iconic venues ; ATG Entertainment manages over 70 venues across Britain, the US, Spain and Germany. We are the world leader in theatre ticketing ; We process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US, and Germany. We present the world’s best live entertainment in our venues ; working alongside the world’s leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment. We produce award-winning shows ; our in-house production team, ATG Productions, are dedicated to producing critically acclaimed, commercially successful and creatively ambitious work for the West End, Broadway, Continental Europe and beyond. People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at ___ and ___ Salary: CompetitiveClosing Date:

Group Brands Manager ATG Entertainment is proud to stand at the forefront of the live entertainment industry. Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success. We own, operate or programme some of the world’s most iconic venues ; ATG Entertainment manages over 70 venues across Britain, the US, Spain and Germany. We are the world leader in theatre ticketing ; We process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US, and Germany. We present the world’s best live entertainment in our venues ; working alongside the world’s leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment. We produce award-winning shows ; our in-house production team, ATG Productions, are dedicated to producing critically acclaimed, commercially successful and creatively ambitious work for the West End, Broadway, Continental Europe and beyond. People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world’s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible. If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at ___ and ___ Salary: CompetitiveClosing Date:

This could include one or more of: connected and automated mobility, micromobility, demand responsive transport, and ticketing, payment and information systems. Experience working on emerging mobility modes or technologies, ideally in a consultancy, advisory or policy focused environment Confidence

Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST. Disney Discounts: discounts on designated Disney products, resort F&B and ticketing. The Walt Disney Company is an Equal Opportunity Employer.

Analyze ticketing data, create performance dashboards, and contribute to post-event reporting and evaluation. In-depth knowledge of ticketing platforms, CRM systems, and digital ticket distribution technologies. Managing ticketing-related communications and queries across clients, partners, and gues

A leading ticketing service provider in the UK is seeking a Managing Director to transform their operations from a white label service to a whole-of-market player. The successful candidate will have experience in theatre or ticketing, with a focus on innovative leadership, commercial instincts, and

Role involves working with a card benefits scheme, implementing new products and launching events, ticketing, and concierge insurances.

As a face-to-face Market Research Interviewer at Ipsos, you will be at the forefront of gathering valuable insights from the public on a variety of important and fascinating topics. Strong support system including a ticketing system for inquiries, weekly drop-in sessions, and a dedicated Faceb

Manage day-to-day administration of HR queries through Workday and a ticketing system, ensuring timely and effective resolution. We are looking for an experienced HR Operations Specialist with strong Workday expertise to join our team. Take a lead role in assigned HR operations areas (e.

As Marketing & Events Coordinator, you will lead on all aspects of Colet House’s marketing and events. Marketing & Events Coordinator. Build event pages on the website via Squarespace, create ticketing links, and promote via all marketing channels.

A leading company in sports and entertainment seeks a Senior Director for Ticketing to oversee ticket management for the FIFA World Cup 2026. The role includes managing all ticketing operations and ensuring a world-class guest experience. Candidates should have over 7 years of experience in ticketin

IT Help Desk Technician, New Client Requirement – London UK. Record events and problems and their resolution in the helpdesk ticketing system. Proven experience as a help desk technician or other customer support role.

Ability to work efficiently across multiple websites and deadlines. Experience working with event or ticketing websites. This is an opportunity to work on high‑visibility, large‑scale websites that support major industry events and thousands of exhibitors and visitors.

This exciting administrative role involves liaising with internal and external stakeholders and maintaining excellent customer service and operational efficiency standards. St Paul’s Cathedral is seeking a Sales and Ticketing Administrator to join its Sales and Ticketing team. The postholder will

The Debenture Membership Manager will be responsible for managing sales and operations for the RFU’s key membership programme. Duty Manager - TMSS (Ticketing & Membership). An opportunity has arisen for a Debenture Membership Manager to join our Debentures team on a fixed term (maternity cover) ba

Support users across the country with everyday IT tasks, answering questions and providing guidance as needed. Familiarity with helpdesk or ticketing systems. We are looking for a friendly, tech-savvy Systems Support and IT Administrator professional to help our team across the country.

As a face-to-face Market Research Interviewer at Ipsos, you will be at the forefront of gathering valuable insights from the public on a variety of important and fascinating topics. Strong support system including a ticketing system for inquiries, weekly drop-in sessions, and a dedicated Facebook Gr

About Us: Be part of our dynamic and growing organization in North West London, where we are rewriting the playbook in the Data Centre and Critical Engineering realm. We've cultivated a positive culture that fosters downtime, continuous training, and development for our engineering staff. If you've ever dreamt of working for an employer that cherishes innovation and personal growth, your search ends here! Our client specializes in the design, construction, and operation of 'White Label' data centers for global clients, primarily serving IT service providers, telecommunications companies, and financial services clients. Our goal is to seamlessly integrate into our customers' businesses, supporting their expansion into new markets and locations. As a privately-owned company, we are united by a common vision, values of fairness, integrity, and quality of service, and an unwavering commitment to global best practices. Job Description: As a Data Centre Shift Leader / Shift Engineer, you will play a pivotal role in ensuring the uptime, availability, and reliability of our data center operations. You will oversee maintenance activities within the data center environment, ensuring they not only meet but exceed defined SLAs and adhere to company policies and procedures. Main Responsibilities: • Operate and maintain electrical, mechanical, and HVAC equipment and systems under a rigorous change management system to achieve 100% uptime availability. - Monitor and troubleshoot all site/plant equipment support systems, handling incidents, problems, changes, monitoring, escalation, notification, and resolution. - Manage mechanical and electrical plant and systems, including HVAC systems, generators, UPS, fire alarms, suppression systems, low and high voltage switching, water systems, and associated equipment. - Utilize the capabilities of operational systems, including BMS, PMS, and CMS. - Coordinate sub-contracted resources as needed to deliver safe and quality service. - Manage and coordinate all planned preventative maintenance (PPM) scheduled activities. Requirements: • Engineering Apprenticeship or equivalent. - X forces Engineering Qualification and experience. - High-Pressure Precision Engineering experience. - HND in electrical or mechanical engineering or equivalent (desirable). - Background in a Critical Environment / Data Centre (desirable). - Professional electrical or mechanical certification (National Craft Certificate, Registered Electrical/Mechanical Contractor, or equivalent). - Experience in troubleshooting/repair of low & medium voltage electrical systems. - Experience in troubleshooting/repair of mechanical/HVAC systems. - Knowledge and ability to apply safe electrical practices according to guidelines/regulations. Candidate Attributes and Characteristics: • Aptitude for troubleshooting and problem-solving complex issues through Root Cause Analysis (RCA). - Detailed understanding of Change Management processes and procedures. - Ability to follow procedures, system documentation, and track issues through appropriate entries into a Service Desk Ticketing system. - Demonstrated good judgment and instincts in decision-making. - Capable of actively engaging and working collaboratively with other support teams to resolve problems. - Knowledge of BMS systems and a solid understanding of PPM/CAFM systems. Join us and be part of a team that's shaping the future of Data Centre and Critical Engineering!

We are seeking a skilled, proactive, and technically capable Data Centre Technician to join our Operations team based in Docklands, London. This is a hands-on role within a high-availability, mission-critical data centre environment, offering exposure to advanced infrastructure, complex building systems, and critical plant equipment. As a key member of the Operations team, you will play an important role in maintaining uptime, ensuring operational resilience, and supporting the safe, reliable, and efficient performance of multiple data centre facilities. This position is well suited to a technically qualified professional who thrives in high-responsibility environments, enjoys structured problem solving, and takes pride in maintaining uninterrupted critical services. Key Responsibilities Operations & Incident Response Respond to critical alarms and system alerts, liaising with the Client Service Desk and providing timely updates. Monitor and manage environmental control systems to maintain temperature, humidity, and operational tolerances within defined parameters. Execute change control procedures, ensuring all system and infrastructure updates are properly documented. Support site and client management during emergency situations, incident responses, and operational drills. Conduct inspections, testing, troubleshooting, and fault diagnosis across electrical, mechanical, and plant systems. Safely perform start-up, shutdown, and switching operations on critical infrastructure including UPS, generators, HVAC, and associated plant equipment.Maintenance & Optimisation Perform planned preventative maintenance (PPM) and reactive maintenance in line with SLAs and operational standards. Identify opportunities to improve energy efficiency, system performance, and operational resilience. Conduct technical audits to verify asset performance, compliance, and reliability standards. Support BMS calibration and EMS monitoring to ensure system accuracy and data integrity.Documentation & Compliance Administer the Permit to Work (PTW) system, ensuring all maintenance and contractor activities are completed safely. Review RAMS and access permits to mitigate operational risk. Maintain and follow site-specific SOPs (Standard Operating Procedures), MOPs (Method of Procedure), and EOPs (Emergency Operating Procedures). Accurately record operational and maintenance activities within CMMS and ticketing platforms. Produce routine technical reports covering UPS performance, battery condition monitoring, and overall asset health.Teamwork & Development Work closely with the Technical Manager, engineering teams, and shift colleagues to ensure continuous service delivery. Provide mentoring and technical guidance to junior technicians and apprentices. Coordinate with vendors, contractors, and internal stakeholders to ensure timely issue resolution and high-quality service outcomes.Skills, Experience & Competencies Completed electrical apprenticeship or equivalent recognised technical qualification. Experience within building services, ideally in data centres or other mission-critical environments. Strong understanding of electrical and mechanical building systems, fault-finding techniques, and service delivery frameworks. Experience working with BMS, EMS, and critical infrastructure systems. Knowledge of cGxP-controlled environments would be advantageous. Strong communication skills with the ability to engage professionally with clients, contractors, and technical teams. Proactive, solutions-focused mindset with the ability to work independently and make sound technical decisions under pressure. Demonstrated commitment to health & safety, regulatory compliance, environmental standards, and operational excellence.Why Join Us? You will join a high-performing operations team supporting mission-critical infrastructure in Docklands, London. The role offers exposure to advanced systems, structured professional development, and clear pathways for long-term career progression within a growing data centre operation. If you are looking to develop your career in a technically challenging, high-impact environment where reliability and precision truly matter, we would welcome your application

Are you an experienced Paraplanner looking for a role where you can stretch your technical skills and work on more complex cases? This expanding firm is seeking a confident Paraplanner who enjoys getting into the detail of tax planning and supporting Advisors in delivering outstanding client outcomes. You will be joining a supportive team environment, using a shared ticketing system to provide paraplanning supporting 4 Advisors. The role offers the chance to work on a broad range of cases, with exposure to more intricate scenarios, including estate planning and business relief recommendations. The business is currently in an exciting period of growth, with recent expansion and a strong pipeline of new clients. This creates excellent potential for future development, as the paraplanning function evolves alongside the firm. Key responsibilities include Preparing clear and compliant reports for a variety of advice areas, including higher level planning Handling more technical cases, particularly within inheritance tax mitigation and business relief Working collaboratively with Advisors to ensure smooth client journeys Contributing to a consistent and efficient workflow through a pooled support system Paraplanner Requirements You need to have Minimum 3 years of paraplanning experience You should have strong technical knowledge, particularly around IHT and BPR cases You should have Ability to work independently and hit the ground running essential Ideally you should have experience supporting multiple Advisers The Company This is a well established and expanding financial planning business that provides holistic advice across a broad client base. With steady organic growth complemented by recent acquisitions, the firm is entering an exciting phase and investing in strengthening its paraplanning capability. Paraplanner Benefits Salary circa £40,000 to £50,000 Hybrid working considered, with office bases available across multiple locations Standard pension 20 days holiday rising to 25 with length of service (plus bank holidays) Location Candidates should be within a reasonable commute of the firms offices in Harrow, Guildford or Rickmansworth . Hybrid options may be available for experienced individuals. If this sounds like the right next step for you, we encourage you to apply today. Liability and Disclaimer Whilst Premier Jobs UK uses all reasonable efforts to ensure the information contained in our adverts including any salary, benefits or on target earnings are accurate, we give no representation or warranty in respect of such information. No liability is accepted by Premier Jobs UK for any loss or damage which may arise out of any person relying on or using any information. TPBN1_UKTJ

40ft Brewery are looking for a General Manager to oversee their flagship venue on the Blackhorse Road beer mile. This is a "hands-on" leadership role where you will take full ownership of the venues success, from the quality of the pour to creating and leading our major events. You won't just be "on shift"you will be the driving force behind the venue's reputation and performance. You will be responsible for: General Management: Overseeing all venue operations including the bar, food offering, and an evolving events calendar. Venue Excellence: Maintaining the highest standards of cleanliness and building maintenance. You are the guardian of H&S compliance and venue presentation. Financial Control: Managing the P&L with a focus on rota efficiency and balancing labour costs against sales performance. Team Leadership: Building a high-performing team. This includes clear communication, coaching, and utilising HR structures to hold the team accountable. Events & Administration: Owning the "end-to-end" experience for enquiries and bookings. You must be present to oversee the major events you have organised. Attention to Detail: Ensuring all customer touchpointsmenus, A-boards, social posts, and event detailsare accurate, on-brand, and on time. Work Location 40ft Blackhorse Taproom, Walthamstow. (With occasional reporting at our Dalston site). Required Proven experience in Venue or General Management within the London hospitality or craft beer scene. Strong financial acumen and experience managing rotas and labour margins. Excellent organisational skills with a "no-detail-is-too-small" mindset. Strong interpersonal skills and the ability to manage team performance firmly but fairly. A passion for UK craft beer and the local Walthamstow community. Flexibility to work evenings and weekends to oversee peak trade and major events. Must be a self-starter, capable of working both independently and as part of a team. A passion and willingness to lead the events programme; from pitching creative ideas, outreach to third-party event organisers, developing marketing plans (including writing copy and working on creative assets), managing ticketing platforms and event planning (run sheets, risk assessments, TENs applications). Pay & Benefits Salary: £38,000 £45,000 per annum (Depending on experience) + Performance Bonus. Private healthcare through Vitality. Employee Assistance Programme & Early Pay access. Ethical company pension scheme. Generous taproom beer allowance and discounts at neighbouring venues. TPBN1_UKCT