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The Job: 💻 Job Title: Support Specialist (1st Line) 🎨 Industry: Software House 🌍 Working Set-Up: Remote first - Candidates must be commutable to Newcastle for occasional team meetings and social events 💸 Salary - £30,000-£35,000 per annum 📋 Interview process: 2 stages The Role: Leo Technology have partnered with an exciting business who specialise in employee app and intranet solutions. Their award winning platform is on a mission to make communication simple and due to organic company growth, they're now looking to appoint a talented Support Specialist. This is a 1st Line Support role, where you'll be responsible for working alongside their Technical Support Lead to play a key role in delivering support to their customers. On a day to day basis, you'll provide technical support via email, phone, and chat to resolve technical problems efficiently and effectively, escalating complex issues to 2nd Line support where necessary. This is a fantastic opportunity for someone with a couple of years of support experience behind them who is looking for an exciting next step in their career! The Person: • Background working as a Technical Support Specialist or similar role, • Knowledge of computer systems, hardware, and software, • Problem-solving and troubleshooting skills, • Exceptional customer service and communication skills., • Experience with remote support tools and ticketing systems (Zendesk is desirable) Interview Process: • 2 stages Important Notice: Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website

Windows | .Net | IIS | AWS | ECS | EC2 | CloudWatch | Cloudformation | Cloud Engineer | SRE | System Engineer | Amazon Web Services | Terraform | GCP Are you excited by getting into the corners of AWS Services? Are you looking for something that's genuinely REMOTE? I've just finished a meeting with a global WebApp that are leading in the APAC region for all ticketing services. Working with the likes of Snoop Dogg, Manu United, and Liverpool - they host end to end solutions for events from beverages, to ticketing to event spaces. They're using AWS, ECS, Cloudformation and Windows OS with .Net on the backend and are looking for THREE... yes, THREE Cloud Engineers. With that, I want to speak to people looking for remote working, a close-knit, cohesive team that facilitate certifications and training further beyond Systems and further into the Cloud/SRE world! In return the role offers £60,000 alongside benefits and support through training and devlopment through their AWS partnership and further certifications! If you're interested in hearing more or progressing then send over a CV to me on or apply! Windows | .Net | IIS | AWS | ECS | EC2 | CloudWatch | Cloudformation | Cloud Engineer | SRE | System Engineer | Amazon Web Services | Terraform

Annata operates a global support team with regional support locations in the UK, Malaysia and the US, enabling our customers and partners to be serviced 24 hours a day, 5 days a week. The global team operates as a single business unit, managed by the Head of Global Support, sharing unified processes and workloads with regional support management. The Support Delivery Lead role will work as part of the EMEA Support team, reporting to the EMEA Regional Support Manager. As a Delivery Lead you will be involved in dealing with supporting standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous improvement projects. In addition, you will be assigned to a number of customers and partners, becoming their main day-to-day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: • Ability to triage a support ticket, • Able to follow support processes, • Applying knowledge to be able to replicate and progress the ticket, • Effective communication to the customer and internally with colleagues, • Completing standard documentation, • Prioritization of work, • Ticket turnaround to ensure that customer SLAs are met, • Logging tickets through to 3rd parties as/when required, • Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates and requests., 3. Manage the D365 service updates when applicable., 4. Manage customer Business as Usual (BAU) releases when applicable., 5. Customer change requests – Involved in completing functional design documentation and providing estimates to the customer for the requested work., 6. Project management for smaller projects (Under 50 days)., 7. Timely and effective response to requests for advice and/or assistance. Responsibilities: 1. Provide 3rd and 4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause., 2. Handle partner and customer incident, request and change request tickets efficiently., 3. Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as required., 4. Ensure all support documentation is completed in line with support processes., 5. Work to ensure SLAs are met in line with support agreements., 6. Effective escalation of support tickets where SLA may breach., 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings., 8. Maintain strong relationships with other departments within Annata, ensuring the customer and partner tickets are resolved quickly., 9. Managing multiple concurrent issues and escalations at any one time. Skills and Experience: Required 1. Extensive Microsoft Dynamics Experience: Minimum of 5 years’ hands-on experience with Microsoft Dynamics 365 Finance & Operations (F&O) or Customer Engagement (CE), ideally within a support, customer service, or service delivery environment., 2. Issue & Escalation Management: Proven ability to manage multiple concurrent issues and customer escalations in high-pressure situations, ensuring timely resolution while maintaining high standards of service quality., 3. Problem Solving & Initiative: Self-motivated and proactive in diagnosing and resolving technical and functional issues reported by customers and partners, demonstrating ownership and accountability., 4. Organizational & Prioritization Skills: Strong organizational capabilities with a keen attention to detail, ensuring tasks are prioritized effectively and critical information is clearly communicated and actioned., 5. Communication & Stakeholder Engagement: Excellent interpersonal and communication skills, with the ability to convey technical concepts to non-technical audiences in both written and verbal formats., 6. Customer Service Excellence: Demonstrated ability to manage customer expectations, respond to inquiries professionally, and deliver a consistently positive customer experience., 7. Support Tools & Systems Proficiency: Skilled in using support platforms and ticketing systems to track, manage, and report on customer support activities., 8. Documentation & Knowledge Management: Capable of creating and maintaining support documentation, including FAQs, troubleshooting guides, and knowledge base articles to improve customer self-service and internal efficiency., 9. Stakeholder Relationship Building: Adept at building trust and rapport with internal and external stakeholders, fostering collaborative relationships that support long-term customer success., 10. Cross-Functional Collaboration: Experience working closely with cross-functional teams—including product, engineering, and account management—to resolve complex issues and relay customer feedback effectively., 11. Time Management & Multitasking: Strong time management skills with the ability to handle multiple customer inquiries and support tasks simultaneously, ensuring deadlines and service levels are consistently met., 12. Release & Service Update Management: Prior experience coordinating Microsoft Dynamics BAU (Business-as-Usual) releases and service updates, including planning, communication, and post-release support., 13. Third-Party Ticket Handling: Experience in logging and managing support tickets with external vendors and Microsoft, ensuring accurate tracking and timely follow-up., 14. Reporting & Insights: Proficient in generating reports and dashboards for internal and external stakeholders, providing insights into support performance, customer health, and service trends. Desirable 1. Global Support Experience: Prior experience working within a global or multi-regional support model, demonstrating an understanding of regional service expectations, time zone coordination, and cultural nuances in customer engagement., 2. Project Tracking Tools: Familiarity with project tracking and collaboration tools such as Microsoft Project, Jira, or Asana, with the ability to monitor progress, manage dependencies, and support cross-functional initiatives., 3. Support Analytics & Metrics: Ability to interpret and analyse support data, including ticket trends, resolution times, and customer satisfaction metrics, to identify areas for improvement and inform strategic decisions., 4. Microsoft Dynamics Dual Write: Experience with Microsoft Dynamics Dual Write integration between F&O and CE is preferred, including understanding of data synchronization and troubleshooting common sync issues., 5. SQL Server Management Studio (SSMS): Proficient in using Microsoft SQL Server Management Studio for querying databases, investigating data-related issues, and supporting root cause analysis., 6. Microsoft Azure DevOps: Skilled in using Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and release planning., 7. Change Management & ITIL Framework: Familiarity with formal change management processes, ideally aligned with ITIL best practices, including experience in managing service transitions, approvals, and communications. Education: Bachelor’s Degree in Computer Science, Business Administration, Information Technology, or a related field. What Annata Stands For: Annata is a Microsoft Global Independent Software Vendor (ISV) since 2001. With its roots in Iceland, Annata is one of the leading global ISVs and industry partners from Microsoft with offices in all continents. Built on Microsoft Dynamics 365, our A365 solution offers a comprehensive suite of capabilities designed to propel automotive, trucks & buses, and equipment businesses into the realm of digital transformation. Our team consists of employees with different nationalities, origins, religions, and cultural backgrounds. We actively support diversity and demand our employees to respect different opinions and lifestyles. In virtual teams, we utilize the know-how of our international colleagues and secure the maximal output for our clients. We appreciate personal contact with our customers and colleagues, but we also aim to reduce travel to a sensible level – in order to support our employee’s work/life balance and to reduce our ecological footprint.

Junior Technical Support Analyst 💻🛟— UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior Technical Support Analyst… What you’ll do 🔧 • Triage, troubleshoot, and resolve tickets in Zendesk, keeping notes crisp and hitting SLAs/KPIs. Senior Technical Support Analyst…, • Use remote tools & knowledge bases; escalate cleanly to internal teams/approved 3rd parties where needed., • Handle “how-to” queries and routine requests with clear, customer-friendly guidance, • Keep customer/config info accurate; spot recurring issues and flag trends; contribute to KB/forums. You’ll bring 🧰 • Service Desk/Helpdesk experience (1st / 1st–2nd line), owning incidents through resolution or escalation, working to SLAs., • Experienced in SQL, • Confidence with ticketing systems and incident management (ITIL awareness)., • Good general IT knowledge (desktops, major apps, basic networks) plus strong comms, detail focus, and problem-solving. Nice to have 🌟 • Some exposure to web app debugging (ASP/ASP.NET (C#) or JavaScript)., • Experience with iSAMS / education MIS., • Remote (UK) with occasional office visits., • 37.5 hours per week on rotating shifts: 06:00–14:00 / 08:00–16:00 / 10:00–18:00. Ready to apply? 🚀 #Hiring #TechSupport #ServiceDesk #ITJobs #RemoteJobs #ITIL

Junior Technical Support Analyst 💻🛟— UK Remote Love solving problems and helping customers? Join our Service Centre team to keep schools running smoothly with clear, friendly support and solid troubleshooting. Homeworking with occasional office visits. Senior Technical Support Analyst… What you’ll do 🔧 • Triage, troubleshoot, and resolve tickets in Zendesk, keeping notes crisp and hitting SLAs/KPIs. Senior Technical Support Analyst…, • Use remote tools & knowledge bases; escalate cleanly to internal teams/approved 3rd parties where needed., • Handle “how-to” queries and routine requests with clear, customer-friendly guidance, • Keep customer/config info accurate; spot recurring issues and flag trends; contribute to KB/forums. You’ll bring 🧰 • Service Desk/Helpdesk experience (1st / 1st–2nd line), owning incidents through resolution or escalation, working to SLAs., • Experienced in SQL, • Confidence with ticketing systems and incident management (ITIL awareness)., • Good general IT knowledge (desktops, major apps, basic networks) plus strong comms, detail focus, and problem-solving. Nice to have 🌟 • Some exposure to web app debugging (ASP/ASP.NET (C#) or JavaScript)., • Experience with iSAMS / education MIS., • Remote (UK) with occasional office visits., • 37.5 hours per week on rotating shifts: 06:00–14:00 / 08:00–16:00 / 10:00–18:00. Ready to apply? 🚀 #Hiring #TechSupport #ServiceDesk #ITJobs #RemoteJobs #ITIL

Job description Level 2 NOC Engineer (Troubleshooting-Focused, Standard Hours) The Level 2 NOC Engineer is responsible for advanced troubleshooting and resolution of complex network and infrastructure issues escalated from Level 1 support. This role does not include routine monitoring or first-response duties, but instead focuses on deep technical analysis, root cause identification, and collaboration with engineering teams and vendors to resolve persistent or high-impact incidents. The position operates during standard business hours (e.g., Monday to Friday, 8am–5pm). Key Responsibilities: • Receive and own escalated tickets from Level 1 NOC or Service Desk teams, providing in-depth troubleshooting for network, server, and connectivity issues., • Perform detailed diagnostics using logs, traces, and advanced tools to isolate faults across LAN, WAN, wireless, and security infrastructure., • Liaise with vendors and internal engineering teams to resolve complex or persistent incidents, including hardware failures, configuration errors, and service degradations., • Document all troubleshooting steps, findings, and resolutions in the ticketing system to support knowledge sharing and future incident prevention., • Participate in root cause analysis (RCA) for major incidents, contributing to continuous improvement and problem management processes., • Support field engineers and on-site teams with remote diagnostics and technical guidance as required., • Maintain and update technical documentation, runbooks, and troubleshooting guides., • Ensure all work complies with SLAs and internal quality standards. Skills & Experience: • Strong experience in troubleshooting network devices (routers, switches, firewalls), server platforms, and enterprise Wi-Fi., • Proficiency with diagnostic tools (e.g., Wireshark, traceroute, log analysis)., • Solid understanding of TCP/IP, routing protocols, VLANs, and authentication systems., • Excellent analytical and communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders., • Typically requires 3+ years in a NOC or network support environment, with relevant certifications (e.g., CCNA, CompTIA Network+) preferred.

Salary: £27,000 – £28,000 pa, DOE Working Hours: 37.5 hours per week Shift Pattern: Initial 8-week onboarding – in Office – Mon - Fri - 9am - 5.30pm Post-onboarding: Varied Shifts Depending on Business Requirements (day/night/weekend shifts possible) Location: BAU Hours in Nottingham Office / Out of Hours Shifts – Remote Benefits: Comprehensive & competitive benefits package Industry/Sector: IT Managed Services Due to the nature of our roles, candidates must be a UK resident. Please note that we cannot offer visa sponsorship or future sponsorship for overseas candidates. This is an excellent opportunity for an experienced 1st Line Service Desk Engineer looking to move away from the usual 9-5, into an integral role providing technical support to customers with out-of-hours managed service contracts. There will be an 8 week office-based onboarding/training program (Mon-Fri 9am-5.30pm) to get you up to speed, once complete your shift pattern will vary, with the option to work your out of hours shifts remotely! Roles & Responsibilities: • Handle incoming incidents and requests from out-of-hours contract customers., • Ensure incidents and requests are acknowledged and responded to within agreed timeframes., • Deliver clear, professional responses to incidents and requests, ensuring consistent communication throughout the customer's support hours., • Set realistic expectations, clearly outlining timelines and next steps, keeping customers informed as incidents and requests progress to a resolution., • Stay up to date with internal processes, regularly review knowledge articles and online resources, and collaborate with team members to deliver first-time fixes whenever possible., • When necessary, escalate incidents and requests to internal teams or external parties, ensuring effective collaboration until resolution. Skills & Experience: • A minimum of 1 years’ experience within an IT Support position., • Customer Service: empathy, active listening, and a polite, professional telephone manner when interacting with users., • Service Desk: experience providing technical support to external customers, or within a technical support team within a large multi-site business., • Incident & Request Management: experience handling incidents, requests, or cases within a ticketing system (e.g. ServiceNow.), • Strong diagnostic approach, attention to detail and effective fault-finding., • Excellent time management skills and the ability to work on your own, and prioritise workload. Technical Experience: • Windows Troubleshooting: Experience in troubleshooting hardware and software issues on Windows 10 and 11 systems., • Microsoft Systems: Hands-on experience with Active Directory (Azure and On-Prem) and Microsoft 365 (Exchange Online, Teams/SharePoint Admin Centre)., • Apple Device Management: Experience with Jamf Pro and/or Jamf School, including managing Smart and Static Groups, deploying apps, renewing DEP, VPP, and APNS certificates., • Familiarity with policies and configuration profiles., • macOS & iOS Troubleshooting: Strong experience in diagnosing and resolving hardware and software issues on macOS and iOS devices. Due to the nature of our roles, candidates must be a UK resident. Please note that we cannot offer visa sponsorship or future sponsorship for overseas candidates. Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don’t hear from us within 5 working days, unfortunately your application hasn’t been successful on this occasion.

Job Title: Unit4 Systems Accountant Location: Hybrid (London-based) Salary: £55,000 - £65,000 About The Finance Team plays a vital role in maintaining financial integrity, ensuring the effective management, and supporting the organisation’s wider objectives. The team is focused on enhancing business processes, improving reporting capabilities, and supporting data-driven decision making across the organisation. The Opportunity We are seeking a Unit4 Systems Accountant to join our client’s finance team. This is a key role responsible for maintaining, developing and optimising the organisation’s finance system. The postholder will ensure the system operates effectively, supports accurate financial management, and contributes to continual process improvement. Key Responsibilities • Administer and maintain the finance system, including user access, workflow management, chart of accounts, attributes and relationships., • Manage and respond to helpdesk queries, providing technical support and allocating tickets appropriately within the team., • Act as the main contact for external system and support providers., • Lead testing activities for system updates, integrations and developments., • Monitor system performance to ensure stability and reliability., • Develop and maintain a library of standard financial and management reports., • Manage system development priorities in line with organisational needs., • Identify and address training needs within the finance team and wider organisation, preparing training materials and delivering sessions where appropriate., • Ensure that all systems and processes comply with legal, regulatory and internal policy requirements, including VAT and data protection., • Promote and model our shared values and inclusive practices in all aspects of work. What We’re Looking For • Takes a proactive, solution-focused approach to overcoming challenges., • Adapts positively to new or changing circumstances., • Uses available information to make sound, evidence-based decisions., • Challenges assumptions and seeks deeper insight to support improvements., • Manages competing priorities to meet deadlines., • Identifies and mitigates risks effectively., • Simplifies complex processes to improve efficiency., • Communicates clearly and appropriately for different audiences., • Explains complex information in an engaging and accessible way., • Makes confident, informed decisions within agreed parameters., • Takes accountability for actions and outcomes., • Values and draws on the diverse perspectives, skills and experiences of colleagues. Experience and Qualifications • Experience of supporting or leading systems and process improvements., • Experience of working with a helpdesk or ticketing system (advantageous)., • Recently qualified or part-qualified accountant (ACA, ACCA, CIMA or international equivalent)., • Working knowledge of Unit4. How to Apply For further details, please send your CV to or call +44 7342 093533 SystemsAccountants is a leading global Finance Systems, Analytics and Transformation recruitment company. We provide permanent & contractor recruitment solutions to enable clients to implement, support, develop & optimise Finance, ERP and Analytics systems. We can source and vet finance systems professionals on a global basis. Unlike typical search & selection firms, our consultants are internationally mobile, which ensures that our clients and candidates receive a tailored ‘in-person’ service with added market insight.

Steele Charles are delighted to have been reengaged by a leading UK ticketing and event technology business on this, the appointment of a PHP Developer to join their Edinburgh-based team. This is an exciting opportunity to play a pivotal role in the growth of a platform that empowers event organisers and content creators to deliver unforgettable experiences to fans across the UK and internationally. You will join a fast-growing, innovative, and collaborative team, supporting some of the most renowned live events while helping to challenge and transform the ticketing industry. The Role As a PHP Developer, you will contribute to the ongoing development of a robust, scalable ticketing platform used by thousands of event organisers. Working closely with talented developers, UX designers, and QA engineers, you will: • Write clean, maintainable, and well-documented PHP code, • Design and optimise database schemas for large-scale MySQL environments, • Develop and maintain unit and behavioural tests (Cypress), • Participate in sprint planning and collaborative problem-solving sessions, • Take part in Level 2 support rotation to understand user behaviour and real-world issues, • Contribute to the engineering culture through knowledge sharing, workshops, and continuous improvement initiatives About You • Minimum 3 years’ PHP development experience, • Proven experience with PHP frameworks (bespoke or standard), • Strong understanding of MySQL and database design, • Skilled in Git (GitLab experience advantageous), • Proactive self-starter with excellent organisational skills, • Collaborative team player with strong communication and problem-solving abilities, • Passionate about building innovative technology in a fast-paced environment The Offer • Salary: £48,000 – £55,000 per annum (depending on experience), • Bonus: Discretionary annual performance-based bonus, • Equity: Eligibility for employee stock options scheme (after 12 months’ service), • Hours: Full-time, 40 hours per week, • Location: Edinburgh HQ (hybrid working - minimum 2 days per week in office) This is a rare opportunity to join an ambitious, purpose-driven business that is shaping the future of live events technology in the UK and beyond.

We have an immediate contract vacancy for a Wind Turbine Technical Support Engineer to work with our prestigious renewable energy client. Main purpose of the position The Wind Turbine Technical Support Engineer will act as a SME covering some of our client’s large offshore wind farms. You will advise on how to optimise the structure of the team processes and provide second line support/remote advice to bringing the wind asset back into operation based on known-known solutions or in a safe mode when it cannot start based on the standard known solutions. Key responsibilities • Support and propagate Technical Support second line business requirements in present and future contracts;, • Safeguard adequate on time answers and ensuring quality to technical queries;, • Responsible for developing standard solutions of known-known issues;, • Responsible for correctly using Technical Support second line internal processes;, • Contribute for process management for Technical Support second line internal processes;, • Contribute for ensuring second line team performance and development;, • Assists manager of Technical Support second line;, • Leads Technical Support second line team to execute Technical Support internal projects. Key deliverables and activities Second line Technical Support: • Receive via a ticketing system and effectively evaluate technical requests (issues (incl. troubleshooting ones) or opportunities) to ensure accurate assessment and best resolution, for each situation, are provided. Distribute those requests to other departments if required., • Process from those individual requests the ones that could be a potential platform issue and investigate together with the affected sites the current status., • Lead and coordinate regular meetings with site to prioritise technical requests in relation to all open items of the whole client fleet to ensure immediate actions are taken., • Subject Matter Expert for offshore wind assets, • Control, improve, and maintain reset alarm guides to be used by our surveillance colleagues., • Lead and coordinate top 10 alarm projects Standardisation: • Capture technical solutions in solution database and quick retrieval/answering when receiving queries via ticketing system or hotline call to allow standardisation by second line support., • Create and maintain corrective standard work packages (general task list) in solution database to allow quick planning and scheduling for trouble-shooter planners., • Ensure working according to a standardised process, including the good use of standardised tools. Contractual input to Technical Support area: • Provide feedback on running projects to product lines and on Employer Requirements for future projects., • Gather/provide feedback for the technical support business needs that are shared with Head of Technical Support. Process management: • Contribute to develop, document, maintain and improve internal processes., • Proactively discuss process interfaces with affected stakeholders. IT tools: • Capture Technical Support requirements for IT products to be developed., • Test and validate from the user perspective of new products. Required education and experience • Bachelor's or master's degree in a relevant field (is desirable not essential);, • At least 10 years of experience from working a similar position in the energy sector or a technical industry. Offshore/onshore wind knowledge from a development, project or O&M role is desired;, • Extensive experience in technical, operation and maintenance are a must and experience from leading change in large international organisations is considered as an advantage;, • Strong communication skills, comfortable at presenting, building relationships, and influencing others, while working effectively across different cultures and geographical locations; and, • Good computer skills and previous experience with SAP and electrical knowledge are beneficial for this position. This role will require some presence in our client’s central London office, but can be mainly covered remotely For more information on this excellent temporary opportunity with our market leading client please contact the recruitment team or apply online & we will get back to you

Our client are a leading network security vendor seeking a Senior Manager - Technical Support to manage and develop their International (EMEA and APAC) Support teams. Senior Manager, Technical Support (Remote) We’re seeking a Senior Manager, Technical Support to lead a global, high-performing team of Support Engineers, Team Leads, and Managers. In this role, you’ll ensure customers receive world-class support for complex cybersecurity SaaS products, drive operational excellence, and serve as a key link between customers, product, and engineering teams. This opportunity is ideal for a technical leader passionate about customer success, cybersecurity, and scaling support operations in a fast-moving environment. Responsibilities Lead & Develop an International team (EMEA and APAC) • Mentor and develop Support Engineers, Team Leaders, and Managers, fostering a culture of learning, accountability, and collaboration., • Run weekly 1:1s, performance reviews, and provide coaching to support growth and high performance., • Recruit and onboard top talent to scale a global support organization., • Ensure SLAs and KPIs are consistently met or exceeded across response times, resolution times, and customer satisfaction., • Act as an escalation point for high-severity or complex technical issues., • Lead incident management, escalations, and continuous improvement initiatives., • Improve processes, tooling, documentation, and self-service resources to enhance customer experience., • Maintain understanding of modern support and success technologies (AI agents, in-app support, knowledge platforms, unified search, etc.)., • Build working knowledge of cybersecurity SaaS products and industry domains (e.g., XDR, EDR, NDR, SIEM, Cloud Security)., • Partner closely with Product, Engineering, and Customer Success to drive faster resolutions and influence product enhancements., • Contribute to knowledge base, community content, and customer-facing resources., • Participate in resource planning, support roadmap decisions, and transformation projects., • Drive initiatives to improve customer experience and product quality., • Represent the voice of the customer internally. Experience required: • Bachelor’s degree in Computer Science, Information Security, or equivalent experience., • 4+ years in technical support or support engineering roles, preferably in enterprise SaaS environments., • 8+ years of leadership experience managing technical support teams (10+ FTEs), including global teams., • Hands-on experience with ticketing and support platforms (e.g., Zendesk, Salesforce Service Cloud, Jira Service Management)., • Strong problem-solving, data-driven decision making, and excellent communication skills., • Experience collaborating with customers and cross-functional internal teams., • Ability to perform in high-stress, fast-paced environments and work flexible hours when needed. Preferred • Experience with cybersecurity product areas (XDR, EDR, NDR, SIEM, network security)., • Six Sigma or process improvement background., • Experience building offshore or international support operations., • Digital transformation experience (AI support tooling, customer self-service tech, etc.).

SOC Analyst (L2) – Security Operations Remote (Travel to Reading once per month) Salary: Up to £55,000 per annum + Training & Certifications Areti are delighted to be supporting a rapidly growing cyber services provider in their search for an L2 SOC Analyst to join their expanding UK Security Operations Centre. This organisation partners with a wide range of enterprise customers across Europe, helping them monitor, detect, and respond to threats through cutting-edge tooling, advanced analytics, and proactive cyber defence. As part of their continued investment in UK security operations, they are looking for an experienced analyst with strong technical foundations and a hunger to grow their capability in detection, investigation, and automation. The Role As an L2 SOC Analyst, you’ll be at the forefront of defending enterprise environments, analysing alerts, investigating incidents, and improving detection capabilities across diverse customer estates. Working closely with senior analysts and incident responders, you’ll play a key role in maintaining an effective, high-performing SOC, while continuously developing your skills through structured training and real-world exposure. You’ll be encouraged to contribute ideas, challenge processes, and help refine the team’s approach to detection and response, making a visible impact on how cyber threats are managed and contained. This position sits within a 24/7 security operations model, working as part of a collaborative team that provides round-the-clock monitoring and response for critical customer environments. Key Responsibilities: Build & Enhance: • Tune and optimise security monitoring tools and SIEM rulesets aligned to MITRE ATT&CK., • Maintain and improve internal SOC processes and playbooks., • Assist in testing and validating new detection logic and use cases. Investigate & Respond: • Monitor and triage alerts across a range of SIEM, EDR, and XDR platforms., • Perform in-depth investigations and escalate critical incidents as needed., • Conduct threat hunting and vulnerability analysis activities., • Prepare reports and updates on customer security posture. Improve & Evolve: • Participate in continuous improvement projects focused on tooling, process efficiency, and SOC coverage., • Collaborate with senior analysts to develop new automation and response workflows., • Stay current with emerging threats, attacker techniques, and evolving technologies. About You You’ll be an experienced SOC Analyst (ideally with 2+ years in a 24/7 environment) or an infrastructure/security professional ready to take the next step into advanced operational security. You combine strong technical curiosity with analytical discipline and thrive in fast-paced, high-impact environments. Ideal Experience: • Proven experience in a SOC environment or a strong infrastructure/networking background with security exposure., • Hands-on experience with SIEM platforms – e.g. Microsoft Sentinel, Google Chronicle, or similar., • Working knowledge of EDR/XDR tools such as CrowdStrike, SentinelOne, Palo Alto Cortex, or Microsoft Defender., • Understanding of incident response frameworks (MITRE ATT&CK preferred)., • Experience with vulnerability management platforms such as Rapid7 or Tenable., • Exposure to Cyber Threat Intelligence and its application within SOC workflows., • Experience with ticketing systems (ServiceNow, JIRA, Salesforce) and ITIL-aligned processes., • Strong communicator with solid written and analytical reporting skills. Why Apply? You’ll join a technically advanced team that values collaboration, curiosity, and continuous learning. The company invests heavily in professional development, offering access to vendor certifications, cyber ranges, and hands-on training across the latest tools and techniques. This is an exciting opportunity to sharpen your investigative and technical skills, work with diverse customers, and contribute to one of the UK’s most capable security operations teams. 🌳🌳🌳 Areti Group – Climate Positive Tech Recruitment 🌳🌳🌳 We’re on a mission to put people and the planet before profit — helping to build a better, more sustainable tech future.

About Us Are you an experienced travel advisor ready to take control of your career and enjoy the freedom of working your way — on your terms? Join 1000 Mile Travel Group, a global host agency founded in 2015 and backed by the strength of Corporate Travel Management, the fourth-largest TMC in the world. We empower travel professionals to turn their success into business ownership, without doing it alone. Whether you specialize in corporate or leisure travel, we’ll help you start or scale your business with cutting-edge tools, unmatched support, and a collaborative community of like-minded experts. About the Role We’re looking for: ✔️ Experienced corporate or leisure travel advisors ready to go independent ✔️ Independent travel agencies looking for better support What’s in it for you? ✨ Uncapped earning potential – Average income £100K+ p.a. ✨ Work from anywhere – Home, co-working space, or even the beach! ✨ CTM partnership – Big-agency buying power, small-business freedom ✨ Robotic ticketing + automation – Save time, boost productivity ✨ Annual achievers’ rewards, global conferences & educational trips ✨ Dedicated support & mentoring to grow your business For Corporate Advisors: 💼 Tap into CTM’s premium tools and reporting suite 💼 Access online booking tools for seamless client service 💼 The best NDC content available 💼 Leverage your role as the expert arm of a global travel giant For Leisure Advisors: 🌍 Become a Virtuoso member and unlock exclusive benefits 🌍 Partner with pros to build and elevate your brand 🌍 Offer executive leisure travel via CTM’s premium services At 1000 Mile Travel Group, you’re not just joining a host agency — you’re becoming part of a global network built on community, trust, and shared success.

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • Be part of an exciting team where you will be challenged every day., • Work closely with the range of teams within the business to bring products to life., • Work with customers and identify opportunities to support their strategy and improve their processes across functions. Your Responsibilities: • Serve as the primary point of contact for customers experiencing product issues., • Troubleshoot and resolve complex technical problems via phone, email, or chat., • Escalate unresolved issues to the Leadership, Product team, engineering, external teams as needed., • Document reported issues, resolutions, and best practices in internal knowledge bases., • Collaborate closely with product managers and engineers to communicate customer feedback and identify recurring issues or improvement opportunities., • Support product rollout activities, including user testing and post-launch monitoring., • Assist in creating support documentation, FAQs, and user guides., • Monitor system alerts and proactively identify potential issues impacting product performance. Essential skills: • Qualification in Information Technology, Computer Science, Business, or related field preferred., • 8+ years of overall experience, Mid-Senior level professional, with 3+ years in a product or technical support roles., • Strong analytical and problem-solving skills, • Strong knowledge of B2B payments and managing clients on a digital payment platform essential, • Ability to translate business/customer needs into functional & process requirements and definition documents, • Skilled in change management, problem solving, gap and impact analysis, • Strong relationship management and conflict resolution skills, • Proven track record of positively collaborating with and influencing partners, • Team player, with ability to communicate clearly and concisely in both written and verbal form to different audiences, • Ability to manage own time and work independently, • Ability to manage competing demands on time, • Excellent communication and customer service abilities., • Familiarity with ticketing and systems (e.g.ServiceNow, Rally, JIRA), • Knowledge of APIs, AMQ’s, SQL, XML or cloud-based platforms Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

About the Company: Source EV UK Limited, a ground-breaking joint venture between TotalEnergies and SSE, is at the forefront of the electric vehicle revolution, leading the charge in sustainable transportation solutions. As the UK accelerates toward its 2035 zero vehicle emissions mandate, the demand for robust EV charging infrastructure is surging. Source is committed to meeting this need by delivering ultra-fast, reliable, and innovative EV charging solutions for both individual drivers and fleet operators across the UK. Join our dynamic team and be part of building a greener, cleaner future! Summary of the Role: The EV Operation Analyst will support the Charge Point Operation Manager in maintaining the network reliability, uptime, and customer satisfaction. This role involves technical troubleshooting, customer support, and coordination with internal teams and external partners to ensure smooth operations and timely resolution of issues. Location: Field based with occasional visits to the Canary Wharf Offices and other local office spaces around the UK for team meetings may be required. Working Pattern: This role is offered on a Full-Time basis of 37 hours per week, 5 days per week Monday to Friday. Whilst this role requires consistent hours due to operational demands, we are open to discussing options in accordance with our ‘Flexible First’ guidelines What you ‘ll be doing: • Deliver high-quality technical support by responding to monitoring alerts, investigating and replicating reported issues, and escalating bugs when necessary., • Assist in diagnosing and resolving technical faults, escalating complex issues when necessary., • Support in resolving remote issues or coordinating site visits as required., • Monitor the charging network daily to ensure consistent performance and high uptime., • Act as a single point of contact for CPO queries, offering initial diagnostics and escalating when needed., • Track and support customer onboarding to ensure smooth integration and setup., • Liaise with third-party suppliers to ensure timely technical support, troubleshooting, and fault resolution within agreed service levels., • Collaborate with cross-functional teams including customer service, operations, and finance to ensure cohesive service delivery., • Ensure all ongoing actions and issue statuses are accurately documented, • Maintain records of resolved issues and contribute to process documentation for improved support efficiency., • Provide feedback on recurring issues and support continuous improvement initiatives., • Work independently while actively contributing to a collaborative team environment. Experience & Skills Required: • Experience in customer support, ticketing systems, and technical troubleshooting., • Familiarity with charge point management systems or IoT platforms is advantageous, but not essential., • Experience with monitoring tools and incident management platforms., • Experience working across multiple teams such as customer service, operations, and finance., • Experience with data entry, reporting tools, and maintaining accurate support logs, • Understanding of protocols like OCPP (Open Charge Point Protocol) and OCPI (Open Charge Point Interface) is a plus, • Knowledge of Microsoft Dynamics 365 is a plus. Salary & Benefits: We offer a competitive salary & entitlements, plus excellent healthcare, pension, Car Allowance and wellbeing benefits, along with generous Life Insurance & Group Income Protection Insurance. Annual holiday of 26 days contractual leave, plus bank holidays (34 days in total), with enhanced maternity/paternity leave and benefits. Equal Opportunities :As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. How to Apply: If you are passionate about driving the future of sustainable transportation and meet the above qualifications, we would love to hear from you.

We are working exclusively with our client to find a remote Account Executive. About: Our client is a pioneering energy technology company helping large buildings optimise energy use across heating, cooling, solar, and EV systems. Traditionally managed through analogue methods, their platform brings intelligence and automation to legacy infrastructure, delivering cost and carbon savings without impacting comfort. Rather than overwhelming users with data, the system provides clear, prioritised actions—empowering engineers to make high-impact changes quickly. Backed by major energy players, their technology consistently pays for itself, often achieving ROI within the first three months. Focused on tangible outcomes, their mission is to drive down carbon usage while helping customers manage costs in an increasingly complex energy landscape. Having achieved substantial success through CEO-led sales and account growth, it is now time to bring in an Account Executive to support new business efforts. Key Highlights: • 35-person company and expecting 50% headcount growth in the next 6 months., • Backed by BP, Centrica and Mercia in their recent series A., • Currently performing at £1.5m ARR and is growing to £2.8m ARR in the next 12 months (pre-contracted), coming from 20 customers., • Currently have 300 buildings contracted in their portfolio (grown 190 in the last 3 months)., • Strong ROI where customers are experiencing 4x in year 1 and 6x onwards. Tangible methods in place to quantify ROI with customers, all around more effective energy usage and time savings for engineers., • Deal cycles range from 3 to 24 months, depending on complexity and number of buildings, reducing as their market becomes more digitally enabled., • 2 strong relationships with large facilities management organisations to help you gain traction quickly., • Continuously building their partnership network of ticketing systems, facility management, building operating, CMS and service engineering companies., • Established team of 3 in customer success, 3 support analysts (working as pre-sales) and the CEO is heavily involved in sales - they’ll be on hand to onboard you and share how they’ve been successful., • Incoming marketing team to help drive new business opportunities and spread awareness through education in the market., • As the Founding Account Executive, you will be working closely with the CEO and Head of Customer Success to develop a robust GTM function., • ACV of around £120k - you will be working with companies that have at least 10 buildings., • £ 80,000 - £ 90,000 base, with a friendly and open culture that fosters an honest and non-hierarchical approach to high performance. The Role: • Owning and executing the full sales cycle to new logo clients – from qualification and multi-threaded stakeholder engagement to proposal and close., • Long-term client nurturing to ultimate identify and execute on cross-sell opportunities within your client base., • Developing and maintaining strong relationships with key partners who will become a crucial part of the lead generation strategy., • Consulting with clients to understand their energy consumption and priorities in managing building performance. This serves as a cost-saving exercise for their clients., • Qualifying pipeline effectively – ensuring deal progression aligns with business needs and client readiness., • Collaborating with internal teams, including marketing, customer success, and product, to refine the go-to-market strategy and gather feedback from the field., • Supporting the build-out of sales processes and documentation as part of a broader scaling effort. Requirements: • Proven experience closing SaaS deals in a complex environment where multi-stakeholder engagement is absolutely critical., • Experience selling to the built environment (or adjacent sectors), energy tech, or climate tech is a nice-to-have., • Comfort operating in scaling companies where structure and processes are still being built., • Confidence in multi-threaded selling and navigating long deal cycles (average 6 months)., • Strong commercial acumen – not afraid to defend value and avoid discounting traps., • Familiarity with sales methodologies (e.g., MEDDICC, Challenger, SPIN) and ability to build repeatable processes., • Ability to communicate complex propositions to both technical and non-technical audiences., • Self-starter mentality – this is a remote-first role that requires autonomy and proactive initiative., • Quick learner with a hunger to understand this market and hit numbers. Benefits: • Salary from £80k - £90k base x 2 OTE., • Fully remote working, but expected to travel to meet customers and support marketing activities, • Highly supportive company culture.

About the Company Our client is a a growing technology company that supports grassroots sport across Ireland. The team has developed a modern SaaS platform that helps GAA clubs streamline ticketing, improve member experience, and drive fundraising. The organisation is focused on making life easier for club volunteers and enabling clubs to operate more efficiently. With strong momentum and ambitious plans for expansion, this is an excellent opportunity to join at an exciting stage of growth. Working Schedule This is a full-time contract based on a four-day working week. You will be required to work from 11 am to 9 pm Monday to Thursday to align with the hours during which club committees are most contactable. About the Role Our client is seeking a motivated Sales Development Representative to help accelerate our sales activity with GAA clubs across the country. You will be the first point of contact for clubs, introducing them to our ticketing platform, delivering demonstrations, and converting interest into new sign-ups. If you have a passion for sales and an understanding of GAA communities, this role offers a rewarding opportunity to contribute to the future of club operations. What You Will Do • Make outbound calls to GAA clubs and build genuine relationships with committee members., • Manage and nurture a pipeline of sales-qualified leads., • Schedule and deliver engaging product demonstrations., • Clearly communicate our product vision and key benefits for clubs., • Provide pricing, follow-up information, and support throughout the sales process., • Prepare and deliver quotes to close new club sign-ups., • Track and report on sales performance, targets, and KPIs. What You Bring • Experience in sales, account management, or customer success., • Understanding of GAA club structures and committee responsibilities., • Confidence working independently and taking initiative., • Strong presentation skills and the ability to convert demos into customers., • Full clean driving license., • Availability to work weekday evenings, when clubs typically meet. Desirable • Previous involvement with GAA clubs., • Experience in club fundraising or community sales.

SAP & SBEM Energy Assessor (OCDEA/NDEA) About Focus 360 Energy About Focus 360 Energy Focus 360 Energy is one of the UK’s fastest-growing building compliance consultancies, supporting architects, developers and planning consultants nationwide. We deliver SAP calculations, SBEM assessments, Energy Statements (including London Plan) and specialist environmental reporting across the full planning and building control process. Our growth is driven by technical accuracy, fast turnaround and a multi-disciplinary capability spanning planning, energy, fire, environmental and sustainability services. The Role We’re looking for a technically strong OCDEA/NDEA to deliver a consistent volume of SAP and SBEM assessments across residential and non-domestic schemes. You’ll work closely with architects and developers, manage design updates, and maintain workflow through our CRM and ticketing system. There is clear progression available into wider areas such as overheating modelling (TM52/TM59), daylight & sunlight, WLC and other design-led sustainability services as our specialist divisions continue to scale. Core Responsibilities • Produce SAP Calculations (new build, conversions, extensions), • Produce SBEM Calculations (Level 4 preferred), • Prepare Energy Statements, including London Plan, • Supporting calculations (U-values, condensation, water, heat loss), • Issue EPCs linked to SAP/SBEM assessments, • Manage amendments and design changes via our CRM, • Liaise directly with architects, developers & design teams, • Maintain consistent daily output with accuracy & attention to detail Nice To Have (Not Essential) • TM59/TM52 Overheating Modelling, • BREEAM (Assessor or AP), • Daylight & Sunlight, • Whole Life-Cycle Carbon, • Understanding of M&E principles, • Exposure to IES or dynamic simulation modelling (beneficial, but not required in this role — progression is available as our specialist divisions expand) About You — Essential Experience • OCDEA accreditation (required), • NDEA (Level 4) preferred, • 3–4+ years SAP/SBEM delivery, • Experience preparing Energy Statements, • Strong understanding of Part L & Building Regulations, • Ability to manage a steady daily workload, • Confident communicating with architects & developers, • Comfortable working independently in a remote role This Role Will Not Suit Candidates Who: • Do not hold OCDEA accreditation, • Only have general sustainability/ESG experience, • Are seeking a full overheating/BREEAM role at this stage What We Offer • Fully remote working (UK-based), • £32,000–£36,000 salary (doe), • Company-provided laptop & equipment, • Private medical insurance, • Professional memberships covered, • 25 days holiday + bank holidays, • Clear career progression, • Opportunity to support future specialist service lines, • Streamlined workflows & CRM to reduce admin burden Why Join Us? This role is ideal for an experienced OCDEA/NDEA who enjoys technical delivery and wants stability, clear progression and exposure to wider sustainability services over time. You’ll join a fast-growing consultancy investing heavily in systems, people and multi-disciplinary capability — trusted by leading architects and developers across the UK.

Job Title: Break/Fix Engineer (L2) Location: Nottingham (Field-Based) Contract Duration: 6 Weeks Working Hours: MondayFriday, 08:3017:00 Day Rate: £210 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Nottingham. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential) TPBN1_UKTJ