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Modern Workplace Engineer working for a manufacturing organisation based in Nottingham. This role is full time. Client Details My client is a successful manufacturing organisation based in Nottingham looking for a full time Modern Workplace Engineer. Description • Evaluate and recommend hardware solutions to support end-user workstations., • Diagnose and resolve complex desktop issues on-site, coordinating off-site repairs when required., • Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices., • Support and maintain printing, scanning, and presentation equipment., • Collaborate with IT team members to ensure efficient desktop environment operations., • Manage user accounts, including onboarding and offboarding within Microsoft 365., • Gather and document network-related issues from users and escalate to the MSP., • Report and escalate system issues and outages, ensuring timely resolution., • Act as on-site support working with the MSP on network, O365, and cybersecurity incidents., • Strong customer service focus with a commitment to user satisfaction., • Demonstrated analytical thinking and problem-solving skills., • Ability to prioritise and manage tasks effectively in high-pressure environments., • Excellent written, verbal, and interpersonal communication skills., • Capable of researching and analysing PC and software issues as needed., • Skilled at explaining technical concepts in clear, user-friendly language., • Self-motivated with the ability to work independently., • High level of attention to detail and accuracy., • Strong team player with experience in collaborative environments., • Competitive salary, • Free parking, • Great benefits, • Modern Workplace Engineer

2nd Line Support working for a manufacturing organisation based in Nottingham. This role is full time. Client Details My client is a successful manufacturing organisation based in Nottingham looking for a full time 2nd Line Support Description • Evaluate and recommend hardware solutions to support end-user workstations., • Diagnose and resolve complex desktop issues on-site, coordinating off-site repairs when required., • Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices., • Support and maintain printing, scanning, and presentation equipment., • Collaborate with IT team members to ensure efficient desktop environment operations., • Manage user accounts, including onboarding and offboarding within Microsoft 365., • Gather and document network-related issues from users and escalate to the MSP., • Report and escalate system issues and outages, ensuring timely resolution., • Act as on-site support working with the MSP on network, O365, and cybersecurity incidents., • Strong customer service focus with a commitment to user satisfaction., • Demonstrated analytical thinking and problem-solving skills., • Ability to prioritise and manage tasks effectively in high-pressure environments., • Excellent written, verbal, and interpersonal communication skills., • Capable of researching and analysing PC and software issues as needed., • Skilled at explaining technical concepts in clear, user-friendly language., • Self-motivated with the ability to work independently., • High level of attention to detail and accuracy., • Strong team player with experience in collaborative environments., • Competitive salary, • Free parking, • 25 days annual leave plus bank holidays, • Monday to Friday with flexible start and finish times, • Progression to a senior role, • 2nd Line Support

2nd Line Support working for a manufacturing organisation based in Nottingham. This role is full time.\n\nClient Details\n\nMy client is a successful manufacturing organisation based in Nottingham looking for a full time 2nd Line Support\n\nDescription\n\nEvaluate and recommend hardware solutions to support end-user workstations.\nDiagnose and resolve complex desktop issues on-site, coordinating off-site repairs when required.\nInstall, configure, maintain, and troubleshoot hardware, software, and peripheral devices.\nSupport and maintain printing, scanning, and presentation equipment.\nCollaborate with IT team members to ensure efficient desktop environment operations.\nManage user accounts, including onboarding and offboarding within Microsoft 365.\nGather and document network-related issues from users and escalate to the MSP.\nReport and escalate system issues and outages, ensuring timely resolution.\nAct as on-site support working with the MSP on network, O365, and cybersecurity incidents.\nRespond to support requests via calls, messages, and ticketing systems while coordinating with vendors when necessary.Profile\n\nStrong customer service focus with a commitment to user satisfaction.\nDemonstrated analytical thinking and problem-solving skills.\nAbility to prioritise and manage tasks effectively in high-pressure environments.\nExcellent written, verbal, and interpersonal communication skills.\nCapable of researching and analysing PC and software issues as needed.\nSkilled at explaining technical concepts in clear, user-friendly language.\nSelf-motivated with the ability to work independently.\nHigh level of attention to detail and accuracy.\nStrong team player with experience in collaborative environments.\nCan commute to Nottingham.Job Offer\n\nCompetitive salary\nFree parking\n25 days annual leave plus bank holidays\nMonday to Friday with flexible start and finish times\nProgression to a senior role\n2nd Line Support

Modern Workplace Engineer working for a manufacturing organisation based in Nottingham. This role is full time.\n\nClient Details\n\nMy client is a successful manufacturing organisation based in Nottingham looking for a full time Modern Workplace Engineer.\n\nDescription\n\nEvaluate and recommend hardware solutions to support end-user workstations.\nDiagnose and resolve complex desktop issues on-site, coordinating off-site repairs when required.\nInstall, configure, maintain, and troubleshoot hardware, software, and peripheral devices.\nSupport and maintain printing, scanning, and presentation equipment.\nCollaborate with IT team members to ensure efficient desktop environment operations.\nManage user accounts, including onboarding and offboarding within Microsoft 365.\nGather and document network-related issues from users and escalate to the MSP.\nReport and escalate system issues and outages, ensuring timely resolution.\nAct as on-site support working with the MSP on network, O365, and cybersecurity incidents.\nRespond to support requests via calls, messages, and ticketing systems while coordinating with vendors when necessary.Profile\n\nStrong customer service focus with a commitment to user satisfaction.\nDemonstrated analytical thinking and problem-solving skills.\nAbility to prioritise and manage tasks effectively in high-pressure environments.\nExcellent written, verbal, and interpersonal communication skills.\nCapable of researching and analysing PC and software issues as needed.\nSkilled at explaining technical concepts in clear, user-friendly language.\nSelf-motivated with the ability to work independently.\nHigh level of attention to detail and accuracy.\nStrong team player with experience in collaborative environments.\nCan commute to Nottingham.Job Offer\n\nCompetitive salary\nFree parking\nGreat benefits\nModern Workplace Engineer

An IT Support company has need for an Help Desk Technician. The role focuses on diagnosing and resolving common technical problems, delivering excellent customer service, and escalating more complex issues when required. This position is ideal for individuals looking to build a career within IT support and technical services. Duties: • Act as the first point of contact for IT support queries via phone, email, ticketing systems or remote access tools, • Diagnose and resolve common hardware, software, and connectivity issues, • Provide troubleshooting support for desktops, laptops, mobile devices, printers and peripherals, • Support users with operating systems, email, cloud applications and basic network issues, • Log, track and manage support tickets accurately in line with service level agreements (SLAs) CANDIDATE REQUIREMENTS • Interest in IT, technology, or digital careers, • Great communication skills, • Basic IT knowledge or personal use of technology, • Strong attention to detail and record‑keeping skills, • Willingness to learn new technologies, systems and processes Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available