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2nd and 3rd Line IT Support Engineers Location – Chandlers Ford Established and trusted IT Managed Services company have an urgent requirement for a number of experienced customer focused Second and Third Line IT Support Engineers to join their team based at their beautifully refurbished offices located perfectly in Chandlers Ford. My client is an ISO accredited growing managed IT support company based in Chandlers Ford, Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond. The Role My client is urgently seeking to appoint a variety of IT Support Engineers to the business (Senior Second and Third Line). The position is of a full time and permanent nature and will be predominantly office based with some flexible hybrid working available. The successful candidate will have a proven track record of supporting IT networks and systems on various scales and ideally would have worked in a similar role within a Managed Service (MSP) and gained at least 5 years of commercial experience. Key Duties & Responsibilities • Providing users with regular communication on the progress of investigations and planned solutions by phone., • Providing Senior Second/Third Line support (depending on experience and knowledge) responding to support queries across all customer sites., • Maintaining a high level of customer service when responding to support issues., • Escalation of more complex calls to the relevant support team member (as documented in the Escalation Management workflow)., • Installation, configuration and deployment of new and existing hardware and software in line with defined procedures., • Bringing forward key issues/changes/topics to monthly team meetings., • Create and maintain quality documentation on standard problem resolutions, fixes and updating of the technical knowledge base, by following the IT Glue documentation guide., • Responsible for adding accurate and detailed notes into PSA (Halo) as they occur., • Understand requirements of all processes and workflows within the business by reading/completing assigned documentation and training materials. Underpinned with monthly training sessions about new services/topics/training., • Complete Change requests for any specific changes required to be made. Skills and Experience My clients IT support engineers need a strong blend of technical expertise (hard skills) and interpersonal abilities (soft skills) to diagnose and resolve issues efficiently while providing excellent customer service. The technical skills required often depend on the specific systems an organization uses, but core areas include (exposure to as many as possible). • Operating Systems (OS): Proficiency in various operating systems, including Windows, macOS, and Linux environments (e.g., using command-line tools like PowerShell or Bash)., • Networking Fundamentals: A solid understanding of network protocols (TCP/IP, DNS, DHCP), hardware (routers, switches, firewalls), and troubleshooting connectivity issues (using tools like Wireshark)., • Hardware & Software Support: Experience with installing, configuring, and troubleshooting computer hardware (desktops, laptops, printers, mobile devices) and software applications (Microsoft 365, antivirus programs)., • System Administration: Skills in managing user accounts and permissions (e.g., in Active Directory), performing data backups and recovery, and monitoring system performance., • Cybersecurity: Knowledge of security best practices, firewalls, encryption, patch management, and educating users on common threats like phishing., • Cloud Technologies: Familiarity with cloud services and platforms such as Microsoft Azure, or Google Cloud, as many businesses migrate to cloud infrastructure., • Ticketing Systems & Documentation: Experience using help desk software (Halo, Jira, ServiceNow, Zendesk) to manage and track issues, and the ability to create clear technical documentation and knowledge base articles., • Scripting Basics: Knowledge of scripting languages like Python or PowerShell to automate routine tasks and improve efficiency., • Problem-Solving & Analytical Thinking: The ability to logically analyze symptoms, identify root causes, think critically, and develop effective solutions, often under pressure., • Communication: Excellent verbal and written communication skills to explain complex technical concepts in simple, understandable terms to users with varying technical knowledge., • Customer Service & Empathy: A patient, helpful, and customer-focused approach to manage user frustrations and ensure a positive support experience., • Time Management & Prioritization: The ability to manage a workload of multiple incoming requests (tickets) and prioritize tasks based on urgency and business impact., • Teamwork & Collaboration: Working effectively with other IT professionals and cross-functional teams to resolve issues and share knowledge., • Adaptability & Continuous Learning: The tech field evolves rapidly, so the willingness to learn new technologies, adapt to change, and stay updated with industry trends is essential My client offers a competitive salary and benefits alongside a superb working environment within a friendly, professional and supportive team and there are excellent opportunities for further development within the industry. Vendor accredited training will be available and subsidized in a variety of areas. The company is growing at a very fast rate and want their staff to grow with them.

Our client is looking for a French Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email. This role will work with the French market, so a fluent French speaker is required. The role would start in February and is a 6-month contract initially. Main Duties Reply to customer enquiries via a digital ticketing system through a range of channels Provide high-quality answers to queries to ensure they are resolved quickly and efficiently Always follow standard processes to ensure a smooth experience with returns, exchanges, etc. Work collaboratively with teams across the business to uphold and improve customer service ratings Skills and Knowledge Fluent French speaking and written You will have a great eye for detail and thrive on helping customers get the answers they need, following processes, and ensuring efficiency. Positive approach and creative thinker. Enthusiastic and self-motivated. Extensive customer service experience. Salary, Hours and Benefits £26-27K per annum 37.5-hour week 6-month contract Monday to Friday 9.00am - 5.00pm, 1 in 4 weekends from home (with Mon and Tues off) Office based, amazing working environment Breakfast supplied daily Free parking Free refreshments and snacks Casual dress code TPBN1_UKTJ

Role: Ticketing Coordinator (Women s Football & Other Events). Help us deliver a world-class ticketing experience. In this role you will oversee all aspects of the Women s First Team ticketing including season tickets, events, and parking setup, as well as managing and testing the access control sys

A leading event ticketing platform is looking for a Customer Support Specialist to provide outstanding assistance to ticket buyers. The ideal candidate will have 1-3 years of experience in customer service, preferably within the ticketing or live events sector, and must possess excellent communicati

Work collaboratively with the wider Ticketing team to ensure Ticketing Guest Services Agents are kept fully up to date with ticketing procedures, policies, and system updates. We are seeking an enthusiastic, customer-focused individual to join our Ticketing team as a Ticketing Guest Services Supervi

A leading ticket software solutions provider is seeking a Technical Support Analyst to join their fully remote team.This mid-senior level position requires 3 years of customer service and 2 years of technical support experience.Bilingual in French and English is essential.The role focuses on deliver

A global sports marketing agency is seeking an experienced Director – Ticket Management to lead ticketing operations for the FIFA World Cup 2026.

Reporting into the Head of Ticketing, you will be responsible for ensuring ticketing platforms, processes and matchday delivery operate smoothly, securely and efficiently, while identifying opportunities for innovation and improvement. As Ticketing Systems Manager, you will be responsible for the en

A global entertainment management firm based in London is seeking an experienced Director – Ticket Management to oversee end-to-end ticketing operations for the FIFA World Cup 2026. You will lead the setup and management of ticketing systems, liaise with FIFA and clients, and ensure a seamless gue

A prestigious sports club in Greater London is seeking a Supporter Services Executive to enhance customer experiences for over 20,000 Members during the cricket season.Responsibilities include providing outstanding service, managing ticket sales, and engaging with Members at events.The ideal candida

Sell tickets to the public on match days using our Ticketing system (Secutix), with the ability to up-sell when necessary. Manage all Ticketing and Membership queries.

Ticketing: Sell tickets to the public on match days using our Ticketing system (Secutix), with the ability to up-sell when necessary. Manage all Ticketing and Membership queries.

Industry Ticketing Assistant page is loaded## Industry Ticketing Assistantlocations: Farringdon, London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR-86136Job Summary:Company: Festival RepublicDepartment: TicketingLocation: Farringdon, London an

In this role, you will work closely with the Ticketing Managers to support every aspect of ticketing for events at Wembley Stadium, as well as England's ‘on the road' fixtures. We have an exciting opportunity for a Ticketing Operations Coordinator to join our team at Wembley Stadium. FA Group Tick

A cultural institution in the United Kingdom is seeking an Audiences Access Coordinator to enhance the accessibility of ticketing services. The role involves supporting the Ticketing team in processing access bookings, developing inclusive strategies, and liaising with various departments to improve

A premier sports organization in Greater London is seeking a Revenue Accountant to manage daily revenue processing and month-end close activities.The ideal candidate will have strong attention to detail, substantial experience in financial reconciliations, and familiarity with accounting controls.Th

A leading entertainment company in Greater London is seeking an Industry Ticketing Assistant to maximize ticket sales and manage industry guest ticketing clients.

A leading transportation service in Greater London seeks a Customer Service Assistant to ensure ticket accuracy and provide high customer care.You will manage the queuing system and work closely with passengers, requiring previous customer service experience, ideally in hospitality or tourism.This r

In-depth knowledge of ticketing platforms, CRM systems, and digital ticket distribution technologies. We are seeking seeking an experienced Director – Ticket Management to oversee lead end-to-end ticketing operations and guest management for a major football hospitality programme for the **FIF

Join our team at Warwickshire County Cricket Club as a Ticketing Systems Administrator and play a key role in delivering seamless ticketing and membership experiences at Edgbaston Stadium. In this 12-month fixed-term role, you will manage and optimise our ticketing platforms, including Secutix and H

Responsibilities include selling tickets, memberships, and merchandise, as well as managing ticketing inquiries and retail operations.

Candidates should have over 7 years of experience in ticketing or live events and be proficient in ticketing systems. A global sports and entertainment agency in London is seeking an experienced Director – Ticket Management to lead ticketing for the FIFA World Cup 2026.

A prestigious cricket club in Greater London seeks match-day casual workers to provide excellent customer service during events.Responsibilities include selling tickets, merchandise, and efficiently managing queries.Ideal candidates will possess strong communication skills and a customer-focused app

The successful candidate will assist in the planning, delivery, and execution of ticketing operations for NFL games in London and other locations. Key responsibilities include managing ticket requests, maintaining relationships with clubs, and ensuring compliance with ticketing policies. A backgroun

A professional sports team in the Midlands is seeking an experienced Ticketing Systems Manager to oversee ticketing technology and operational delivery. You will lead system configuration and event preparation while ensuring seamless ticketing processes. The ideal candidate will have a strong backgr

Reporting to the Ticketing Systems and Administration Lead, this nine‑month seasonal position will support the planning, delivery, and execution of all ticketing operations for NFL regular‑season games in London, Germany, Spain, and Ireland. Assist with ticketing operations for all other NFL eve

A leading sports club in Greater London seeks enthusiastic match-day staff to provide excellent customer service during events.Responsibilities include selling tickets, assisting with membership queries, and supporting retail operations on match days.Ideal candidates are friendly, reliable, and enjo

We have an exciting new opportunity to join the busy ticketing team as a Ticketing Coordinator. As a Ticketing Coordinator you will support the Ticketing department managing communications with the venue teams and promoters leading up to the event. Supporting the team with event ticketing builds and

You will manage ticketing processes, oversee parking setups, and work on systems related to access control. A leading football club in the UK is looking for a Ticketing Coordinator for Women’s Football and other events.

A leading events management company in Greater London seeks a Senior Account Director to drive strategic best practices in ticketing and hospitality.

The position will contribute to the planning and execution of ticketing operations for NFL games in the UK and Europe. Candidates should have 2-3 years in ticketing, strong project management skills, and experience with ticket systems. A major sports organization is seeking a Ticketing Support profe

A leading event ticketing platform based in Greater London is seeking a Customer Support Representative to provide outstanding support to ticket buyers. The ideal candidate will have 1–3 years of experience in customer service, preferably in ticketing or live events, and must possess excellent com

Deep expertise in ticketing systems, CRM platforms, and digital ticketing technologies. Manage ticketing communications and guest queries across clients, partners, and VIPs. Design and oversee ticket distribution strategies and ensure compliance with ticketing policies and systems.

You will assist with the testing and administration of the Amex access control system including NFC ticketing in Google and Apple. Role: Ticketing Coordinator (Womens Football & Other Events). Help us deliver a world-class ticketing experience.

A leading sports organization is seeking a Ticketing Operations Coordinator to join their team at Wembley Stadium. This role involves supporting ticketing for various events and requires strong administrative skills, excellent customer service, and proficiency in Microsoft Office.

Gateway Ticketing Systems UK Ltd. For 35+ years we’ve been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. Gateway Ticketing Systems UK is proud to be an equal opportunity employer.

Sell tickets to the public on match days using our Ticketing system (Secutix), with the ability to up-sell when necessary. Manage all Ticketing and Membership queries.

Work at the heart of a 20m+ journey bus network, leading fares and ticketing policy that actually changes how passengers travel. Know fares, ticketing or bus contracts.

A leading sports club is seeking a Ticketing Systems Administrator to manage and optimize ticketing platforms at Edgbaston Stadium. Ideal candidates will have experience with ticketing systems, especially Secutix, and demonstrate strong problem-solving skills along with a commitment to enhancing cus