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Mast is on a mission to make complex lending simple. The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on. We're building modern, cloud-native lending technology, purpose-built for specialist lenders, that helps them process more applications in less time, reach decisions faster, and deliver better experiences for brokers and borrowers. We're pioneering the use of AI in mortgage origination, building it into the platform from the ground up rather than bolting it onto legacy architecture.. We work with regulated lenders across the UK, have a 100% delivery track record, and are building a high-performance team where everyone has real ownership and direct impact. This is not a traditional support role, and you do not need any previous customer support or technology experience to apply. This role is ideal for a recent graduate or someone early in their career who wants to get into tech. What matters most is your attitude: we are looking for someone curious, reliable, organised, eager to learn, and willing to get stuck in.. You will help lenders, brokers, and internal teams get the best out of Mast. You will answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform. You'll report to the Head of Product and work closely with Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. Support customers and users Triage, investigate, and manage support requests from start to finish, escalating to Product or Engineering where needed while keeping people informed. You will build deep knowledge of Mast's platform, including mortgage journeys, forms, policy prompts, automations, integrations, product configuration, and broker/lender workflows. Build the support operating system Help design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks, help centre content, and reporting dashboards. You will look for repetitive questions and manual processes, then automate them through better tooling, documentation, AI-assisted workflows, or process changes. Turn support into product insight Because this role reports into Product, you will do more than answer questions. You will identify patterns in customer feedback, recurring pain points, confusing workflows, and missing features, then translate those into product ideas, bug reports, and roadmap input. Create self-service documentation Write clear, practical help articles, FAQs, release notes, troubleshooting guides, onboarding material, and internal playbooks. You will help keep everything up to date as the platform evolves. Use AI to work smarter Use AI tools to draft documentation, summarise issues, identify patterns, write clearer responses, and speed up repetitive work. You don't need to be an AI expert. We are looking for someone curious, experimental, and willing to learn. We are not looking for years of experience. We are looking for potential. You may be a recent graduate or early in your career. You do not need previous customer support, fintech, mortgage, or software experience. The most important things are that you: Have a great attitude and want to learn quickly Are reliable, thoughtful, and willing to take ownership Can work independently, spot what needs doing, and make progress without needing detailed instructions every time Communicate clearly and calmly in writing Are organised and detail-oriented, especially when managing several issues or follow-ups at once Are comfortable asking questions when something is unclear Enjoy solving problems and making things easier for others Are curious about technology, software, and AI Are comfortable working remotely and managing your own time Naturally ask, “How can this be easier next time?” Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude Experience from university projects, internships, part-time work, customer-facing roles, or startup environments Interest in product management, customer success, operations, automation, or fintech Experience writing clear documentation, guides, or process notes First 3 months: Strong understanding of Mast's platform and customer workflows. Ownership of incoming support requests. Clearer processes for tracking and resolving issues. 6 to 12 months: Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve. Longer term: You help define what excellent customer support looks like at Mast, and may grow into leading the support function. Location: London or UK Remote Salary: £30,000 to £35,000 + Stock Options Target Start date : Immediate Benefits Stock Option Plan 25 days holiday + bank holidays 4 - 10 weeks work from anywhere, based on tenure (for UK based roles) Vitality Health insurance Pension plan Equipment budget Learning & development budget Cycle to Work Scheme Monthly team socials + Quarterly Team Meet-ups @ HQ Digital-first, employee-first company with a flexible working culture + Central London HQ About Us Mast is a high-performance team of engineers and lending experts building the future of specialist lending technology. We value radical honesty, transparency, and speed. We hire exceptional people, expect a lot from each other, and offer real ownership, fast growth, and the chance to shape an industry. Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.

Company: Live Nation Department: Global IT, Global Salesforce Team Location: London Reports to: Global Salesforce Team Service Delivery Manager Working Hours: Full-time, 40hrs per week Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! Primarily responsible for developing solutions within our global Salesforce eco-system, participating in the design and build of our Global Salesforce Platforms and associated technologies, for both our Global TM Business and Live Nation for International. Working within a team of Salesforce Developers across the globe to deliver best-in-class technology solutions and service to our business partners. This role is responsible for developing global Salesforce solutions using technologies such as SFDC (Salesforce.com), Heroku, and J2EE (Java 2 Platform, Enterprise Edition), and increasingly, AI-driven tools such as Salesforce Agentforce and Einstein, to automate routine work and enhance the support experience for our users. Responsibility for owning and designing complex solution components, following all stages of the software development life cycle. You will also be expected to provide BAU (business as usual) support to the global business. This role is a core function within our Global IT department and reports to the Global Salesforce Service Delivery Manager. As part of the Global Salesforce Team, the role is responsible for supporting and enhancing the Salesforce platform while working closely with teams across the wider IT organisation. This includes collaboration with teams across IT Business Applications, IT Service Delivery, and IT Enterprise Cloud Systems to deliver reliable, scalable, and secure technology solutions. Alongside this, the role will form close partnerships and collaborate with our global business partners who utilise the Salesforce technology platform to understand current and future business requirements. Another important element of the role is ensuring the Salesforce platform and its associated technologies are maintained in line with best practice methodologies, while adhering to our global LNE (Live Nation Entertainment) data privacy and governance models, audit and compliance policies, and IT and Information Security standards to ensure our systems remain secure, resilient and reliable. This role is responsible for supporting existing Salesforce deployments while developing and enhancing platform capabilities. A key focus will be identifying opportunities to leverage AI, automation and Salesforce Agentforce to improve operational efficiency, reduce manual effort, accelerate support, and enhance the overall experience for our business users. The role will also have a specific focus on transitioning existing operational business processes onto the Salesforce platform, incorporating AI-enabled capabilities where appropriate, without impacting day-to-day business operations. • 4+ years' experience managing, configuring, and enhancing a large global Salesforce instance (Sales Cloud, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud, and Pardot), delivering scalable solutions through automation, user management, reporting, declarative development, and Salesforce Flows, • Salesforce Administrator certification, • Working knowledge of Salesforce Agentforce, or a demonstrated willingness to build this quickly, including configuring, deploying, and monitoring AI agents on the Salesforce platform, • Familiarity with Salesforce Einstein, Copilot, and Claude for Salesforce, and general AI-assisted admin tooling, with genuine interest in applying these day-to-day; this is now a core expectation of the role, not a nice-to-have, • Able to quickly gain a working knowledge of the team's various software applications, with strong general exposure to Salesforce products, • Strong troubleshooting ability: quickly recognises system deficiencies and implements effective solutions, • Business-facing experience: understanding and delivering on enhancement requests while supporting existing functionality, • Knowledge of security requirements such as single sign-on and data security, and experience using Salesforce data tools (Data Loader, Workbench), • Working understanding of GitHub and version control concepts (e.g. pull requests, collaboration with developers), • Platform Developer I certification, considered a bonus, • Excellent verbal and written communication; a clear, structured communicator able to organize large amounts of information for leadership decision-making and document issues and solutions clearly, • Ability to lead and work within an Agile development environment, • Ability to travel for training, occasional team meetings, and projects (approximately 20% maximum), • Ability to think clearly under pressure, adapt to change, and manage time and competing priorities in a fast-paced environment, • Solid analytical and problem-solving skills, able to identify root causes rather than just symptoms across complex system, process, and data issues, • Strong business acumen: resourceful, curious, and pragmatic when solving problems, with meticulous attention to detail and commitment to quality, • Strong customer service skills: able to interface effectively and establish quick credibility with enterprise business leaders, • Works well independently and within a virtual team environment, taking initiative without waiting to direction, • Proactive, self-starting attitude with a strong sense of ownership: actively looks for opportunities to automate or AI-enable manual work rather than waiting to be asked, communicates regularly with the user base on system changes (including AI-driven ones), and builds meaningful reports and dashboards for users, management, and leadership, • Serve as system administrator for the Salesforce.com environments (~2000 users), handling user account maintenance, reports and dashboards, workflows, and other routine administrative functions, • Complete regular internal system audits, prepare for upgrades, and complete all required documentation to meet department standards, • Create and maintain workflows, formula fields, roll-up summary fields, assignment rules, roles, profiles, and other configuration, including coding and testing new and existing programs, • Create and update data models, custom objects, forms, functions, and workflows to support evolving business requirements, • Work independently with the user community to define and document development requirements, and develop and apply advanced Salesforce functionality to solve business problems, • Configure, deploy, and maintain Salesforce Agentforce agents to automate routine business processes, case triage, and first-line support, • Use AI-assisted tools (e.g. Salesforce Einstein, Agentforce, Copilot, Claude) to speed up knowledge article drafting, case resolution, and reporting, and proactively identify further ways to leverage Salesforce and AI-assisted tools to improve business outcomes and reduce manual effort, • Identify manual, repetitive admin processes across the team and assess where AI or automation can replace or augment them, keeping up to date with new Salesforce AI and automation features (including Agentforce, Einstein, and Data Cloud) and recommending where they can drive efficiency, • Train new and existing associates, champion AI-enabled ways of working across the Salesforce Admin team, and help upskill peers on new AI tooling as it's introduced, • Ensure all systems, including AI tools and the data they access, are kept safe, secure, and compliant We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. #J-18808-Ljbffr

Location: UK — hybrid role with regular travel to both our Oxford and Exeter sites Type: Full-time, permanent (occasional out-of-hours / weekend work required for scheduled network upgrades) Deciphex is growing fast, we're looking for a Systems Administrator to join the team, take real ownership of day-to-day IT operations across both locations, and help us move from constantly firefighting to getting ahead of the curve. You'll be responsible for maintaining and optimising our IT infrastructure, resolving ServiceDesk tickets, and ensuring seamless technical support for employees and partners across both sites. You'll work closely with our IT team in Ireland and report into a manager who's genuinely looking to develop people as the team grows. • Maintain IT infrastructure (servers, networks, communication systems, endpoints) and ensure optimal performance, • Install, maintain and configure hardware and software systems according to company policies, • Perform routine maintenance, inspection and testing of network and server systems, • Maintain and configure Information Security software, managing incidents alongside the Incident Management team, • Manage equipment logistics, including incoming/outgoing shipments and asset register maintenance, • Work with the accounts team to stock technical equipment and accessories as required, • Identify process improvements to reduce recurring IT requests and enhance system efficiency, • Assign and monitor tickets, ensuring appropriate prioritisation and escalation, • Work with the IT Operations Specialist to rationalise costs and maintain cost-effectiveness across IT services, • Build best practices and standards to enhance ServiceDesk excellence and user satisfaction, • Support network upgrades and infrastructure changes — sometimes carried out over weekends to minimise downtime, • Provide end-user technical support (desk-side and remote) to employees, subcontractors and partners, • Onboard and offboard staff members, ensuring proper setup and removal of access rights, • Configure devices and train new staff members during onboarding, • Offer advice, coaching and technical training to associates on effective use of IT resources, • Liaise and collaborate with core teams to support overall business goals, • Maintain excellent relationships with vendors and third-party service providers, • Maintain and enforce IT policies and procedures in line with regulatory, quality and information security standards (e.g., ISO 27001), • Proactively identify opportunities for improvement across systems administration and support functions, • Ensure all activities align with company policies, IT governance and security best practices, • Bachelor's degree (or higher) in Computer Science, Information Technology, or a related field, • 3+ years of professional IT experience in systems administration or IT operations, • Proven experience managing enterprise LAN/WAN networks and infrastructure, • Skilled in administration of Office 365 and/or Google Workspace platforms, • Experience with NAS storage systems, routers, firewalls and VPN configuration, • Experience with Cisco/Meraki networking, • Knowledge of routing, VLANs and network infrastructure (training will be provided), • Experience in an ISO 27001-certified environment is highly desirable, • Proficient in configuration, troubleshooting and maintenance of hardware and software systems, • Familiarity with ITSM tools, ticketing systems and performance reporting, • Strong understanding of IT policies, SLA development and incident management processes, • Experience managing Google Workspace Enterprise or equivalent systems is a distinct advantage, • Excellent communication skills (written and verbal), able to translate technical issues for non-technical audiences, • Proven organisational, analytical and problem-solving abilities, • Confident, collaborative and able to lead by example, • Strong time management and prioritisation in a fast-paced, sometimes ambiguous environment, • End-user focused with a commitment to excellent internal customer service, • Willing and able to travel to both Oxford and Exeter as required, • Willing to work occasional weekends for planned network upgrades Across the IT team, you'll have real autonomy, we hire people we trust to get on with the job, not people we watch over. Things break, and when they do, you're the one who fixes them; that's how you learn fastest. There's no blame culture here, just a team that backs each other and genuinely enjoys solving the puzzle. If you love fixing things and want a role with variety, ownership and a clear path to grow, we'd like to hear from you. Diagnexia, a subsidiary of Deciphex: Accelerating Certainty and Pioneering Pathology Services. Diagnexia, a leading provider of pathology services, operates as a subsidiary of the parent company, Deciphex. Established in Dublin in 2017, Deciphex has rapidly expanded to become a global team of over 230 professionals, offering innovative software solutions to address the pathology gap in both research and clinical areas. With a mission to accelerate the drug development process and provide timely, accurate diagnoses for cancer patients, Deciphex has established a strong presence through its offices in Dublin, Exeter, Oxford and Chicago. As part of the Deciphex family, Diagnexia leverages its expertise to provide cutting-edge diagnostic solutions to healthcare organizations worldwide. Our cloud-based platform enables hospitals to easily and rapidly send cases for a consultation to our team of expert subspecialists. We are dedicated to improving patient outcomes and helping healthcare organisations stay at the forefront of the industry. We are software developers, clinical specialists, AI engineers, operations professionals and so much more, all working as one team to support our customers and patients. Our team culture is built on trust. We give our team the space they need to deliver results and the environment to ensure they can enjoy doing it. We are looking for highly motivated individuals who are excited to take on challenges and value making a difference in their day-to-day work. This is a unique opportunity to make a difference in the emerging Digital Pathology field. • Healthcare benefits, • Competitive annual leave, • A true sense of meaning in your work by contributing to better patient outcomes., • The opportunity to work alongside a world-class high performing team in a hyper-growth startup environment., • A chance to work on exciting,challenging and unique projects., • Regular performance feedback and significant career growth opportunities., • A highly collaborative and supportive multi cultural team. Diagnexia is an equal opportunities employer and we are committed to the principle of equality. All qualified applicants will be considered for employment without regard to age, race, religious beliefs, political views, gender identity, affectional or sexual orientation, national origin, family or marital status (including pregnancy), disability, membership of the travelling community or any other classification protected by applicable law. A copy of our Privacy Policy can be viewed here #J-18808-Ljbffr

Company: Live Nation Department: Marketing Location: Farringdon, London with the potential for some onsite working during festival season Reports to: VP Marketing - Campaigns Working Hours: Full time Job type: Permanent Live Nation is looking for a person eager to take the next step in their marketing career. If you have a love for marketing, love to be challenged and love a fast-paced environment then this is the role for you. Prior experience working in festivals would be advantageous. Working in the Campaign team, you’ll be delivering effective and inspiring marketing campaigns to sell tickets to an incredible range of events, working alongside our in-house Creative, PR and our Digital teams. As we move towards being a leader in digital innovation, you will need to understand the importance of the role that data plays in campaign planning. You will be working in a dynamic environment. A proactive attitude is required and you must want to succeed – for the team and for yourself. You will be passionate, curious and surrounded and supported by smart, creative people and you’ll refuse to accept that something cannot be done. Where there is a will there is way attitude is essential! As the global leaders in live entertainment, our job is to bring fans and artists together, where audiences can experience those magical and unforgettable memories and experiences of live shows. You will certainly have fun and will be rewarded by seeing the impact of your activity, both in the tickets that you help to sell, and on the faces of the audiences at the live shows. Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent. • Marketing/campaign experience with either a relevant agency, brand, record label, promoter or similar. Festival experience/knowledge would be advantageous, • Experience working across all media channels plus a proven track record of delivering online media (including social, email and PPC) campaigns would be an advantage, • Manage multiple projects to completion under in a fast-paced dynamic environment, • Good knowledge of the campaign briefing process (both media agency and creative), • Exceptional communication skills (both written and verbal), • Ability to work in collaboration with various stakeholders, • Proactive, self-starter and a team player – including experience line-managing direct reports, • Able to work in evenings and weekends when necessary, • Flexibility to accommodate change, • Strong self-discipline, • Demonstrate passion for the customer, • Strong attention to detail and meticulous, • Working within the Campaign team to create and deliver innovative, efficient and effective marketing campaigns to sell tickets to events and continually improve the way we market shows, across Live Nation’s concert touring and festival portfolio, • Working closely with VP Marketing on festival marketing, whilst also independently managing campaigns up to arena level, • Line-managing Campaign Executive, providing support, leadership, coaching and guidance to assist with professional development and fulfilling business objectives, • Work with internal stakeholders to understand campaign goals and objectives, executing plans that meet these objectives within budget and on time, • Communicating with internal stakeholders and third parties, • Measuring performance of all campaigns, offering detailed reports and insights to power future campaigns, • Work closely with the PR, Creative, Social and Online teams to ensure that campaigns are effectively supported at all times, • Offer creative recommendations, based on campaign performance and offer solutions improve outcomes, • Work with our agencies and in house creative team to produce compelling campaigns that are industry firsts We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com Monday 5th October 2026. We reserve the right to close applications at any time. #J-18808-Ljbffr

Live Nation is looking for a person eager to take the next step in their marketing career. If you have a love for marketing, love to be challenged and love a fast-paced environment then this is the role for you. Company: Live Nation Department: Marketing Location: Farringdon, London Reports to: Campaign Manager Working Hours: Full time Job Type: Permanent Live Nation is looking for a person eager to take the next step in their marketing career. If you have a love for marketing, love to be challenged and love a fast-paced environment then this is the role for you. Working in the Campaign team, you’ll be delivering effective and inspiring marketing campaigns to sell tickets to an incredible range of events, working alongside our in-house Creative, PR and our Digital teams. As we move towards being a leader in digital innovation, you will need to understand the importance of the role that data plays in campaign planning. You will be working in a dynamic environment. A proactive attitude is required, and you must want to succeed – for the team and for yourself. You will be passionate, curious and surrounded and supported by smart, creative people and you’ll refuse to accept that something cannot be done. Where there is a will there is way attitude is essential! As the global leaders in live entertainment, our job is to bring fans and artists together, where audiences can experience those magical and unforgettable memories of live shows. You will certainly have fun and will be rewarded by seeing the impact of your activity, both in the tickets that you help to sell, and on the faces of the audiences at the live shows. Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent. • Marketing/campaign experience with a relevant agency, brand, record label, promoter or similar, • Experience working across all media channels plus a proven track record of delivering online media (including social, email and PPC) campaigns would be an advantage, • Ability to manage multiple campaigns, deadlines, and priorities simultaneously, ensuring high-quality delivery under pressure., • Good knowledge of the campaign briefing process (both media agency and creative), • Exceptional communication skills (both written and verbal), • Ability to work in collaboration with various stakeholders, • Excellent communications with internal and external stakeholders, • Outstanding team player skills – you will be in a strong supportive campaign team who work together for the majority of the time, face-to-face., • Flexibility to accommodate change, • Strong self-discipline, • Demonstrate passion for the customer, • Meticulous with strong attention to detail, • Proactive, self-starter and a team player, • Able to work in evenings and weekends when necessary, • Working with the Campaign team to deliver our campaigns with an emphasis on digital, across Live Nation’s concert touring and festival portfolio, • Working closely with Campaign Manager on festival marketing, whilst also independently managing campaigns at club/theatre level, • Work with internal stakeholders to understand campaign goals and objectives, executing plans that meet these objectives within budget and on time, • Communicating with internal stakeholders and third parties, • Measuring performance of all campaigns, • Work closely with the PR, Creative, Social and Online teams to ensure that campaigns are effectively supported at all times, • Offer creative recommendations, based on campaign performance and offer solutions improve outcomes, • Work with our agencies and in house creative team to produce compelling campaigns that are industry firsts We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. #J-18808-Ljbffr

Ticketmaster's Global B2B Marketing team serves as the voice of the client within our organization. Our mission is to drive growth by developing strategies, tools, and content that expand the prospect pipeline, generate qualified leads, and deepen client engagement—across EMEA and globally. As a close partner to our sales and regional teams, we bring the Ticketmaster story to life across B2B channels, sharpen our brand positioning in the market, and reinforce our reputation as the industry's leading ticketing provider. Location: London, UK (Hybrid) Division: Ticketmaster Line Manager: VP, Global B2B Marketing Contract Terms: Permanent, Full-Time As Senior Manager, B2B Growth Marketing — EMEA, you will build and scale Ticketmaster’s lead generation engine across more than 22 markets. This newly created role is focused on driving pipeline growth through a coordinated inbound and outbound strategy. You will lead EMEA’s lead generation strategy, including campaign architecture and budget allocation, working with regional business leaders, global B2B marketing and local sales and marketing teams to prioritise and activate the strongest growth opportunities. You will then scale what works — turning successful campaigns into repeatable programmes, tools and playbooks that local teams can run and optimise themselves. The goal is to build a connected, data-driven lead generation capability that drives sustainable pipeline growth across EMEA. • Deliver against EMEA lead generation pipeline targets across inbound and outbound channels., • Help shape and activate EMEA’s lead generation strategy in support of regional priorities, recommending where to invest, where to run lighter automation and how to sequence markets as the function scales., • Partner with priority markets on local lead generation plans, translating regional priorities into programmes that reflect each market’s audience, sales motion and maturity., • Build and launch lead generation campaigns with key markets using Apollo (outbound) and MCAE/Pardot (inbound), while managing and advising on paid media investment across LinkedIn, Meta and other B2B channels., • Enable local marketing and sales teams to run and optimise campaigns independently through training, playbooks, templates and hands‑on support., • Turn successful programmes into scalable, repeatable campaigns — including pre‑built sequences, reusable creative and simplified briefing — so more markets can activate faster., • Partner with global B2B marketing, content, marketing operations and data teams to give local markets the support they need to activate effectively., • Build and maintain an EMEA view of lead generation performance, giving teams visibility into lead volume, quality, conversion and revenue attribution., • Partner with local Sales teams to define lead routing, qualification criteria and follow‑up expectations, so captured demand is consistently worked., • Improve Salesforce campaign tagging and data quality so lead generation performance and attribution can be measured reliably., • Identify and test new channels, audiences and growth opportunities, including AI‑enabled approaches that improve lead generation workflows and performance., • Report lead generation performance into EMEA B2B planning, using results to recommend where we invest and focus next., • Solid proven B2B lead generation, demand generation or growth marketing experience, with a strong track record of building pipeline in complex, multi‑market environments, • Hands‑on expertise with Apollo.io (or equivalent) and Salesforce Marketing Cloud Account Engagement (Pardot), with the ability to build campaigns and enable others to run them effectively, • Proven experience managing paid media campaigns and budgets across LinkedIn, Meta and other B2B channels, • Experience training and enabling teams, turning successful campaigns into repeatable programmes, tools and playbooks, • Experience working across multiple European or international markets, with an understanding of EMEA market dynamics and audience nuance, • Strong command of CRM, lead generation reporting and attribution, with Salesforce CRM experience preferred, • Strong stakeholder management skills, with experience influencing teams across markets and functions, • Ticketing, live entertainment or B2B SaaS experience is a plus, • A builder's mindset — comfortable creating structure, process, and programmes from the ground up, • Genuinely hands‑on — as comfortable building a campaign in‑platform as planning one, • A natural teacher — patient with people learning the tools, and motivated by making other teams better, • Commercially driven, with a genuine focus on pipeline and revenue outcomes, • Strong communicator who can equip and influence local teams, and translate data and strategy for technical and non‑technical audiences alike, • Comfortable managing multiple markets and priorities simultaneously, and confident in deciding where to go deep and where to enable insteadCurious and adaptive — always testing, learning, and improving, • Positive, solutions‑oriented, can‑do attitude We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. • Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen., • Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team, • Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent, • Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review. #J-18808-Ljbffr

Key responsibilities of the Service Desk Analyst:- Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools- Diagnose and resolve common desktop, laptop, printer and basic networking issues- Set up and configure new user accounts, device