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Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events? Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next? If yes, you're in the right place. webook.com is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over 2 billion SAR in ticket sales and now we're expanding globally. Role Overview: The Project Manager is accountable for planning, coordinating, and delivering cross-functional initiatives across product, engineering, operations, and external stakeholders. The role ensures projects are executed with strong governance, predictable timelines, controlled scope, and clear stakeholder visibility. Key Responsibilities: • Own end-to-end project planning: scope, milestones, timeline, and deliverables, • Establish and maintain project governance cadences, • Coordinate cross-functional teams to deliver milestones on time and to agreed quality standards, • Track and manage dependencies across internal teams, vendors, and external partners, • Manage scope changes through structured change control, ensuring alignment on impacts to timeline, cost, and delivery capacity, • Facilitate delivery execution rhythms (working sessions, weekly check-ins, steering/leadership updates as needed), • Maintain high-quality documentation: project plans, schedules, meeting minutes, stakeholder updates, and handover packs, • Ensure deliverables meet defined acceptance criteria and are operationally ready for go-live, • Produce concise project dashboards and executive summaries highlighting delivery confidence, risks, dependencies, and key decisions, • Use project management tools such as Smartsheet and/or Odoo Projects for planning, tracking, and reporting, • Demonstrate working knowledge of Jira to collaborate with product/engineering teams (read boards, interpret epics/stories, track progress and dependencies), • Support intake reviews and ensure projects follow PMO governance standards before major commitments or releases, • Drive continuous improvement by identifying recurring delivery friction points and proposing pragmatic process enhancements, • Bachelor’s degree in Business, Engineering, Information Systems, Computer Science, or a related field, • 4–7+ years of experience in project management within a technology, SaaS, platform, or implementation environment, • Proven track record delivering cross-functional projects involving engineering and product teams, • Hands-on experience using Smartsheet and/or Odoo Projects for project planning, tracking, and reporting, • Working knowledge of Jira (required) to interface with engineering teams and interpret delivery artifacts, • PMP Certification is required; additional related certifications are nice to have, • Strong communication skills and ability to influence without direct authority Nice to Have • Experience in ticketing, events, travel, hospitality, or high-volume consumer platforms, • Experience delivering integrations (APIs, partners, third-party vendors), • Exposure to multi-market launches, localization, or operating in international delivery teams, • European language skills are a plus; English required

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Role Overview We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts. Responsibilities • Respond to client queries across live chat, email, and phone promptly and professionally., • Provide support to Chinese-speaking clients across UK and Canada coverage hours., • Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met., • Support clients through account opening, verification, funding, and withdrawal processes., • Help clients navigate MT4, MT5, and the MultiBank-Plus platform., • Escalate complex or sensitive cases to the relevant internal team and follow through to resolution., • Keep accurate records of client interactions and contribute to knowledge-base improvements., • Follow all compliance, KYC, and data-protection requirements. Requirements • Strong written and verbal communication skills., • Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage., • A client-first attitude with patience, professionalism, and the ability to remain calm under pressure., • Comfortable supporting clients across live chat, email, and phone., • Eligibility to work remotely from the relevant location. Preferred Qualifications • Experience in customer support within Forex, fintech, brokerage, online trading, or financial services., • Familiarity with MT4, MT5, CRM systems, and ticketing platforms., • Experience supporting Chinese-speaking clients in a regulated financial services environment. Why Join Us? Work with one of the world’s leading financial derivatives institutions. Competitive salary plus performance-based incentives. Access to a dynamic, international, and fast-growing environment. Strong opportunities for career progression within a global financial group. Be part of a business committed to innovation, excellence, and long-term growth. Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance. MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.

Aim high, go beyond! At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on… Working in our Chief Operating Office (COO) Our COO Teams are the engine that powers Open Cosmos’ operations. This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards. They turn plans into action, keeping us efficient and mission-ready at all times. We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology. What will you be doing? This is a hands-on technical role — combining escalated user support, deeper infrastructure work, and continuous improvement. You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow. You will: Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools. Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions. Meet SLAs and communicate clearly with users and stakeholders. Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID. Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines. Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed. Manage the full device lifecycle — builds, replacements, RMAs and onboarding/offboarding. Contribute to deployments and upgrades (office builds, Wi-Fi refresh, EDR rollouts, migrations). Improve automation, self-service, reporting and monitoring through scripting and tooling. Champion security best practice across patching, hardening, device compliance, and access controls. What You’ll bring Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms. Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching. Comfortable with ITSM/ticketing, change control and documentation. Familiarity with scripting/automation (PowerShell/Bash) is a plus. Clear, confident communication skills — translating technical concepts for non-technical users. • Subject-matter expertise in at least one of the following: Microsoft tenant migrations Microsoft Intune Microsoft Endpoint Configuration Manager SharePoint Administration JIRA Administration API integrations AI adoption For this role you can be based in any of our locations. To apply, you must have the legal right to work in your chosen location. When applying, please submit your CV in English Why Open Cosmos? Work at the cutting edge of space technology with customers around the globe. A mission-driven company making space accessible to help solve real-world challenges. A diverse, ambitious, and supportive team.

Mast is on a mission to make complex lending simple. The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on. We're building modern, cloud-native lending technology, purpose-built for specialist lenders, that helps them process more applications in less time, reach decisions faster, and deliver better experiences for brokers and borrowers. We're pioneering the use of AI in mortgage origination, building it into the platform from the ground up rather than bolting it onto legacy architecture.. We work with regulated lenders across the UK, have a 100% delivery track record, and are building a high-performance team where everyone has real ownership and direct impact. This is not a traditional support role, and you do not need any previous customer support or technology experience to apply. This role is ideal for a recent graduate or someone early in their career who wants to get into tech. What matters most is your attitude: we are looking for someone curious, reliable, organised, eager to learn, and willing to get stuck in.. You will help lenders, brokers, and internal teams get the best out of Mast. You will answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform. You'll report to the Head of Product and work closely with Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. Support customers and users Triage, investigate, and manage support requests from start to finish, escalating to Product or Engineering where needed while keeping people informed. You will build deep knowledge of Mast's platform, including mortgage journeys, forms, policy prompts, automations, integrations, product configuration, and broker/lender workflows. Build the support operating system Help design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks, help centre content, and reporting dashboards. You will look for repetitive questions and manual processes, then automate them through better tooling, documentation, AI-assisted workflows, or process changes. Turn support into product insight Because this role reports into Product, you will do more than answer questions. You will identify patterns in customer feedback, recurring pain points, confusing workflows, and missing features, then translate those into product ideas, bug reports, and roadmap input. Create self-service documentation Write clear, practical help articles, FAQs, release notes, troubleshooting guides, onboarding material, and internal playbooks. You will help keep everything up to date as the platform evolves. Use AI to work smarter Use AI tools to draft documentation, summarise issues, identify patterns, write clearer responses, and speed up repetitive work. You don't need to be an AI expert. We are looking for someone curious, experimental, and willing to learn. We are not looking for years of experience. We are looking for potential. You may be a recent graduate or early in your career. You do not need previous customer support, fintech, mortgage, or software experience. The most important things are that you: Have a great attitude and want to learn quickly Are reliable, thoughtful, and willing to take ownership Can work independently, spot what needs doing, and make progress without needing detailed instructions every time Communicate clearly and calmly in writing Are organised and detail-oriented, especially when managing several issues or follow-ups at once Are comfortable asking questions when something is unclear Enjoy solving problems and making things easier for others Are curious about technology, software, and AI Are comfortable working remotely and managing your own time Naturally ask, “How can this be easier next time?” Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude Experience from university projects, internships, part-time work, customer-facing roles, or startup environments Interest in product management, customer success, operations, automation, or fintech Experience writing clear documentation, guides, or process notes First 3 months: Strong understanding of Mast's platform and customer workflows. Ownership of incoming support requests. Clearer processes for tracking and resolving issues. 6 to 12 months: Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve. Longer term: You help define what excellent customer support looks like at Mast, and may grow into leading the support function. Location: London or UK Remote Salary: £30,000 to £35,000 + Stock Options Target Start date : Immediate Benefits Stock Option Plan 25 days holiday + bank holidays 4 - 10 weeks work from anywhere, based on tenure (for UK based roles) Vitality Health insurance Pension plan Equipment budget Learning & development budget Cycle to Work Scheme Monthly team socials + Quarterly Team Meet-ups @ HQ Digital-first, employee-first company with a flexible working culture + Central London HQ About Us Mast is a high-performance team of engineers and lending experts building the future of specialist lending technology. We value radical honesty, transparency, and speed. We hire exceptional people, expect a lot from each other, and offer real ownership, fast growth, and the chance to shape an industry. Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.

At SiXworks, we build secure digital solutions that support Defence and National Security missions. Our teams work on complex problems where reliability, security, and speed of innovation matter. We’re looking for a Senior Infrastructure Engineer who enjoys solving difficult technical challenges and wants their work to have real operational impact. This role requires the highest level of UK security clearance. As a Senior Infrastructure Engineer, you’ll help design, build, and deliver secure digital solutions in highly secure environments. You’ll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision‑making for critical operations. Your work may include: • Maintain, improve, and secure SiXworks’ multi‑classification, virtualised, collaboration and development environments., • Work with IT infrastructure colleagues to improve SiXworks’ ‘Secure by Design’ capabilities, internally and across its projects., • Provide Infrastructure support to SiXworks’ public cloud SaaS offerings (Office 365) as well as project‑based systems (public, private and hybrid clouds) in implementation and support lifecycles., • Perform maintenance tasks on the infrastructure through change control., • Assist with monitoring and management of SiXworks’ and project‑based ticketing and alerting systems for new changes and security alerts., • Triage monitoring alerts and perform appropriate action., • Maintain monitoring components in line with infrastructure developments., • Ensure all platforms are patched in line with provider recommendations and SiXworks security policy., • Quickly and accurately assess impact of incidents, initiate return to service and ensure follow‑up actions are completed., • Identify trends and problems and plan changes to improve stability and performance., • Maintain cutting edge knowledge and skills in the design and build of secure public, private, and hybrid cloud and network technologies., • Develop personal knowledge through study/research toward vocational certifications in relevant technologies/vendors., • Advise customers and project teams on infrastructure and support aspects., • Cascade knowledge through knowledge articles for the team and wider organisation., • Support the SiXworks team in winning business. We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in: • Team Player, • Windows Server 2016+ administration., • RedHat Openshift, • EUD provisioning (Autopilot), maintenance, patching and hardening., • SSO – concepts and operation., • Understanding of working in protectively marked environments., • VMware, • Networking, • Automation (scripting ansible/powershell), • Kubernetes administration e.g. VMware TKGI, • VMware vSphere/vCenter/VCF., • DevSecOps Tooling, • Elastic, • Nessus, • Application Packaging, • HashiCorp Terraform, • HashiCorp Vault, • Experience working in Agile sprints Just as important are curiosity, strong problem‑solving ability, and the motivation to continuously improve how technology is designed and delivered. Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance. More details relating to UK Security Clearance can be found here: United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk). We offer competitive salaries and a package that supports your wellbeing and development, including 25 days annual leave + bank holidays, free private medical cover and life assurance, generous pension (10% employer, 5% employee contribution), bonus and professional development and training support. In addition to secure parking, gym, café & restaurant on site and lots of open breakout spaces. #J-18808-Ljbffr

Work on Technology That Protects What Matters At SiXworks, we build secure digital solutions that support Defence and National Security missions. Our teams work on complex problems where reliability, security, and speed of innovation matter. We're looking for a Senior Infrastructure Engineer who enjoys solving difficult technical challenges and wants their work to have real operational impact. This role requires the highest level of UK security clearance. What You'll Do As a Senior Infrastructure Engineer, you'll help design, build, and deliver secure digital solutions in highly secure environments. You'll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations. Your work may include: • Maintain, improve, and secure SiXworks' multi-classification, virtualised, collaboration and development environments., • Work with IT infrastructure colleagues to improve SiXworks' 'Secure by Design' capabilities, internally and across its projects., • Provide Infrastructure support to SiXworks' public cloud SaaS offerings (Office 365) as well as project-based systems (public, private and hybrid clouds) in implementation and support lifecycles., • Perform maintenance tasks on the infrastructure through change control., • Assist with monitoring and management of SiXworks' and project-based ticketing and alerting systems for new changes and security alerts., • Triage monitoring alerts and perform appropriate action., • Maintain monitoring components in line with infrastructure developments., • Ensure all platforms are patched in line with provider recommendations and SiXworks security policy., • Quickly and accurately assess impact of incidents, initiate return to service and ensure follow up actions are completed., • Identify trends and problems and plan changes to improve stability and performance., • Maintain cutting edge knowledge and skills in the design and build of secure public, private, and hybrid cloud and network technologies., • Develop personal knowledge through study/research toward vocational certifications in relevant technologies/vendors., • Advise customers and project teams on infrastructure and support aspects., • Cascade knowledge through knowledge articles for the team and wider organisation., • Support the SiXworks team in winning business. What We're Looking For We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don't need to tick every box, but we're particularly interested in people with skills/experience in: • Team Player, • Windows Server 2016+ administration., • RedHat Openshift, • Linux (CentOS/RedHat/Ubuntu), • EUD provisioning (Autopilot), maintenance, patching and hardening., • SSO - concepts and operation., • Understanding of working in protectively marked environments., • VMware, • Azure, • Networking, • Automation (scripting ansible/powershell), • Kubernetes administration e.g. VMware TKGI, • VMware vSphere/vCenter/VCF., • Azure/Microsoft 365 administration., • DevSecOps Tooling, • Elastic, • Nessus, • Application Packaging, • HashiCorp Terraform, • HashiCorp Vault, • Experience working in Agile sprints Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered. About SiXworks SiXworks is a specialist digital innovation partner delivering secure, mission-critical technology to Defence and National Security organisations. We focus on digital experimentation, secure-by-design architecture, cloud technologies, and rapid application development to help our customers move faster and stay ahead of evolving challenges. Our team combines expertise from across technology, business, and operational backgrounds including the armed forces creating a collaborative environment where practical thinking and innovation thrive. Why Join Us Our culture is guided by six principles: Agility, Security, Innovation, Quality, Collaboration and Inclusivity our North Star for how we work. SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments. As an end-to-end digital innovation and delivery partner, we turn complex challenges into mission-critical digital advantages. This is a thrilling time for us, with ambitious plans for growth. We are looking for brilliant, experienced, driven and self-motivated people to join the team on our journey. We offer competitive salaries and a package that supports your wellbeing and development, including 25 days annual leave + bank holidays, free Private Medical cover and Life Assurance, Generous pension (10% employer, 5% employee contribution), Bonus and Professional development and training support. In addition to secure parking, gym, café & restaurant on site and lots of open break out spaces. • 25 days annual leave + bank holidays, • free Private Medical cover and Life Assurance, • Generous pension (10% employer, 5% employee contribution), • Bonus and Professional development and training support, • secure parking, • gym, • café & restaurant on site, • lots of open break out spaces A word on UK Security Clearance Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance. More details relating to UK Security Clearance can be found here: United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk) #J-18808-Ljbffr

Company: Managed Service Provider: 20+ staff Location: Camberley – Hybrid – 3 days in the office Salary: £35,000 - £42,000 - Depending on experience + Certifications paid for A leading IT MPS based in Camberley is searching for an experience Senior 2nd Line Support Engineer to act as an escalation point for complex technical issues (via remote or on-site support) • Incident Management: Investigating, troubleshooting, and resolving complex technical issues escalated from junior support engineers, • System Maintenance: Performing advanced configuration, installation, and maintenance of hardware, software, servers, and networks, • Documentation: Updating ticketing systems with detailed notes, creating knowledge base articles, and maintaining IT asset registers, • User Support: Providing direct technical support (face-to-face or remote) for user issues, • Proactive Monitoring: Monitoring systems and investigating recurring issues to prevent future incidents, • Technical Skills: Proficiency with Windows Server failures, Entra ID, Microsoft 365, networking protocols (DNS, DHCP), hardware diagnostics, and Firewalls #J-18808-Ljbffr

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. • Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware, • Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware. (Servers, Switches, Firewalls, Storage Arrays etc), • Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring, • Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers, • Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test, • Drive operational excellence and continuous Improvement within the Data Centre by working closely with the Data Centre Specialists and Mangers to establish a library of supporting procedure documentation, • Proficient in Server, Storage & Network deployment and ongoing break fix support, • Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etc, • Experience working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment, • Deep understanding of DCIM tooling and the importance for accurate asset tracking and management – (Particularly NLyte), • Full UK Driving License and personal car is a must for this position, • Involved in varied projects that make a positive impact on critical services on a local and national level, • Vibrant company culture with a wide range of events and social activities throughout the year, • Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club, • Dedicated Learning and Development team and access to a range of training, courses and certification support, • Comprehensive benefits including, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave #J-18808-Ljbffr

IDGateway delivers SaaS solutions into security-sensitive and operationally demanding environments. We work closely with airports, aviation operators and enterprise clients to improve operational efficiency, compliance and workforce management through modern technology. The Client and Product Support Analyst is the primary point of contact for IDGateway’s clients, providing telephone and email support across our all of our products. The role is built around client engagement: managing expectations clearly, communicating with warmth and professionalism, and ensuring every client interaction leaves them confident that their issue is understood and being handled. Keeping our clients happy is the core purpose of this role while balancing the needs and standards of the company. The role logs, tracks and manages support issues through Jira Service Desk, Confluence and other Atlassian tools. Working within a complex regulatory environment, the role demands accuracy, clear documentation and a calm, structured approach to managing a live ticket queue including incidents, issues and client requests, against agreed SLAs. A key requirement of the role is to prepare demonstrations, investigate and reproduce issues, develop, improve and update user documentation, helping ensure clients have the information they need to be as self-sufficient as possible. This role will suit you if you have: • Direct experience in a client-facing support role, within a software, SaaS or technology business., • Hands-on experience using Jira, Confluence or other Atlassian tools., • A warm, professional communication style and genuine comfort engaging with clients by telephone and Teams, even when the news isn’t good., • A methodical, detail-oriented approach to logging, tracking and progressing tickets to resolution., • A genuine interest in developing technical and database skills., • A ‘make it happen’, ‘do it now’ attitude. This role is unlikely to suit you if: • You don't enjoy speaking with clients directly, this is a client-facing role with frequent teams, phone and email contact., • You have no prior experience in a ticket-driven, SLA-based support environment., • You do not have any interest in the technical aspect of the support role., • Provide telephone and email support to our clients operating within a complex regulatory environment, across all IDGateway products., • Build and maintain strong client relationships with key contacts throughout the support lifecycle., • Follow the company support process, logging and documenting all incidents accurately using Jira Service Desk, Confluence and other Atlassian tools., • Investigate reported issues thoroughly and author clear, well-articulated tickets that accurately capture the problem for development teams, i.e. a reproduction step list and evidence summary a developer could act on without needing a follow-up call., • React quickly to incoming tickets to ensure SLAs are met, communicating and escalating issues as necessary., • Regularly update and report ticket progress and status to the team and to clients until complete., • Identify patterns and recurring issues across support tickets, feeding insights back to the team to help prevent future occurrences., • Support data analytics on support trends and issues, ensuring findings are clearly documented and evidenced., • Carry out client communication using tools such as HubSpot, Teams, Jira and Outlook, • Collate and prepare support information for inclusion in client-facing reports., • Use AI tools such as Claude to help identify recurring themes and patterns across support tickets, and to support the production of client-facing reports and documentation., • Work alongside team members to deliver user education by maintaining training and client documentation materials., • Apply the company’s values and behaviours to their work ethic., • Comfortable working directly with databases (e.g. SQL queries) to investigate and evidence issues, going beyond front-end observation to identify a reasonable cause., • Comfortable working within a database under guidance, reducing reliance on developers for routine fixes., • Able to produce clear reproduction steps and evidenced diagnosis for development teams, reducing back-and-forth on escalated tickets., • Willing to work closely with the Test and Development teams to resolve issues, building technical understanding over time., • Comfortable navigating a complex software product and willing to dig into detail and use initiative rather than deferring every technical question., • Excellent customer communication skills, able to translate technical detail into plain language for non-technical clients., • Strong analytical mindset, able to break down complex issues into clear, logical steps., • Proactive approach to problem prevention, using support data and trends to flag risks before they elevate., • Organised and accurate record-keeping across ticketing and reporting systems., • Resilient under pressure, able to prioritise a live ticket queue against SLA deadlines., • Familiar and comfortable using company approved AI tools to increase the effectiveness of our day to day activities., • Comfortable in communicating client issues to technical teams., • 2+ years in a technical customer service or 2nd line support role., • Experience in a SaaS, software, or technology business supporting external clients., • Experience working with a ticketing/service desk system (e.g. Jira Service Desk, Confluence) in a live support environment., • Working knowledge of SQL or comfortable querying relational databases., • Experience liaising directly with development or engineering teams to progress technical issues., • Aviation, airport operations, or background screening industry experience., • Experience working within a complex, regulated environment., • Holiday: 23 days per annum + Birthday., • Pension: 3% Employer contribution, • Flexible Benefits: up to £750 per annum to spend on a range of benefits, • Location: 3 Days per week @ 33 Hercules Way, 2 days per week work from home, • Employment is subject to a background and criminal record check #IDGateway #J-18808-Ljbffr

Work on Technology That Protects What Matters At SiXworks, we build secure digital solutions that support Defence and National Security missions. Our teams work on complex problems where reliability, security, and speed of innovation matter. We’re looking for an Infrastructure Engineer who enjoys solving difficult technical challenges and wants their work to have real operational impact. As an Infrastructure Engineer, you’ll help design, build, and deliver secure digital solutions in highly secure environments. You’ll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations. Your work may include: • Maintain, improve, and secure SiXworks’ multi-classification, virtualised, collaboration and development environments., • Work with IT infrastructure colleagues to improve SiXworks’ ‘Secure by Design’ capabilities, internally and across its projects., • Provide Infrastructure support to SiXworks’ public cloud SaaS offerings (Office 365) as well as project-based systems (public, private and hybrid clouds) in implementation and support lifecycles., • Perform maintenance tasks on the infrastructure through change control., • Assist with monitoring and management of SiXworks’ and project-based ticketing and alerting systems for new changes and security alerts., • Triage monitoring alerts and perform appropriate action., • Maintain monitoring components in line with infrastructure developments., • Ensure all platforms are patched in line with provider recommendations and SiXworks security policy., • Quickly and accurately assess impact of incidents, initiate return to service and ensure follow up actions are completed., • Identify trends and problems and plan changes to improve stability and performance., • Maintain cutting edge knowledge and skills in the design and build of secure public, private, and hybrid cloud and network technologies., • Develop personal knowledge through study/research toward vocational certifications in relevant technologies/vendors., • Advise customers and project teams on infrastructure and support aspects., • Cascade knowledge through knowledge articles for the team and wider organisation. We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in: • Windows Server 2016+ administration., • VMware vSphere/vCenter/VCF.Azure/Microsoft 365 administration., • Linux (CentOS/RedHat/Ubuntu)., • PowerShell., • EUD provisioning (Autopilot), maintenance, patching and hardening.SSO – concepts and operation., • Understanding of working in protectively marked environments., • Kubernetes administration e.g. VMware TKGI DevSec, • Ops Tooling Elastic Nessus, • Application Packaging, • HashiCorp, • Terraform, • HashiCorp, • Vault, • Experience working in Agile sprints Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered. SiXworks is a specialist digital innovation partner deliveringsecure, mission-critical technologyto Defence and National Security organisations. We focus ondigital experimentation, secure-by-design architecture, cloud technologies, and rapid application developmentto help our customers move faster and stay ahead of evolving challenges. Our team combines expertise from across technology, business, and operational backgrounds including the armed forces creating a collaborative environment where practical thinking and innovation thrive. Our culture is guided by six principles: Agility, Security, Innovation, Quality, Collaboration and Inclusivity ourNorth Starfor how we work. SiXworksis a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fastcutting-edgetechnology solutions deployed in highly secure environments. As an end-to-end digital innovation and delivery partner, we turn complex challenges into mission-critical digital advantages. This is a thrilling time for us, with ambitious plans for growth. We are looking for brilliant, experienced, driven and self-motivated people to join the team on our journey. We offer competitive salaries and a package that supports your wellbeing and development, including 25 days annual leave + bank holidays, free Private Medical cover and Life Assurance, Generous pension (10% employer, 5% employee contribution), Bonus and Professional development and training support. In addition to secure parking, gym, café & restaurant on site and lots of open break out spaces. Due to the secure nature of the positionand working environment, you must have or be eligible to obtainSecurity Clearance.More details relating to UK Security Clearance can be found here: United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk) Interested? #J-18808-Ljbffr

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company. We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do. • Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware., • Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware. (Servers, Switches, Firewalls, Storage Arrays etc)., • Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring., • Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers., • Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test., • Build, utilize, maintain and deploy custom DCIM software ensuring 100% adoption and accuracy is achieved in all Exponential-e client Data Centres., • Work with various departments within the business alongside professional and managed services as well as the Data Centre Managers to establish procedure improvements and knowledge sharing across departments., • Drive operational excellence and continuous Improvement within the Data Centre by working closely with the Data Centre Specialists and Mangers to establish a library of supporting procedure documentation., • Produce monthly reports on Space, Power & Structured Cabling capacity to ensure expansion and additional cabling deployments are addressed in a timely manner and Power is closely monitored., • Participate, contribute and adhere to strict change control procedures when performing critical moves, adds and changes to any of the supported environments within the Exponential-e Data Centre’s., • Build a good rapport and show competency with local policies and procedures of our third-party Data Centre providers and Hosts., • Produce audit and quality control checks periodically on hardware and cabling deployments to ensure 100% system accuracy is maintained., • Any other fair and reasonable task or duty assigned to you by your Manager or other senior Exponential-e Group staff member., • Maintain a professional and disciplined approach when working within Exponential-e Data Centre’s., • Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices., • Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access., • Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes., • Ensure Data Centre’s are always kept in a clean and presentable manner., • Experience working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment., • Proficient in Server, Storage & Network deployment and ongoing break fix support., • Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etc, • Demonstrable experience in deploying a variety of industry recognized manufacturers of server, network and storage hardware in complex dedicated environment designs., • Familiar with IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO), • Well organized and self-motivated with the ability to work alone and as part of a team., • Proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software., • Excellent written and verbal communication skills with proficiency with Microsoft office applications., • Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions., • Passionate, engaged and enthusiastic in delivering a world class service in everything you do., • Willingness to participate in 24/7 on call Rota to support out of hours incidents., • Full UK Driving License and personal car is a must for this position., • Some travel will be made by flight or train and covered by company expenses. Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way. #J-18808-Ljbffr

A Software Asset Manager is responsible for the effective management and oversight of all software assets throughout their life cycle. This role focuses on optimising software usage, ensuring compliance with licensing agreements, and minimising costs associated with software assets. Key Responsibilities • Maintain an accurate inventory of software assets, including licenses, usage, and entitlements via Ticketing and asset system., • Monitor software life cycles, ensuring timely renewals and upgrades., • Ensure compliance with software licensing agreements and audits., • Collaborate with legal and compliance teams to address any licensing issues., • Ensure compliance with company policies and procedures regarding procurement and finance., • Assist in the documentation and filing of contracts, agreements, and other financial records., • Support internal and external audits by providing necessary documentation and information., • Analyse software usage data to identify underutilised or unnecessary applications., • Recommend alternatives or consolidations to reduce costs and improve efficiency., • Manage relationships with software vendors and suppliers., • Negotiate software contracts and licensing agreements to secure favourable terms., • Develop and enforce software asset management policies and procedures., • Educate staff on the importance of compliance and proper software usage., • Generate reports on software usage, compliance status, and financial analysis., • Present findings and recommendations to management for decision‑making., • Work closely with IT teams to ensure proper software deployment and maintenance., • Collaborate with project teams to align software budgets with business goals., • Attend team meetings and contribute to discussions on process improvements., • Communicate effectively with suppliers and service providers to ensure timely delivery of goods and services., • Identify potential risks related to software asset management and develop mitigation strategies., • Stay updated on changes in licensing laws and compliance requirements., • Assist in the procurement process by preparing and issuing purchase orders., • Coordinate with suppliers to obtain quotes, track deliveries, and resolve any discrepancies., • Manage and progress procurement requests in the Procurement portal., • Assist in vendor evaluation and management processes. Security Clearance: Due to the secure nature of the position and working environment, you must have, or be eligible to obtain, UK Security Clearance. Seniority Level: Associate Employment Type: Full‑time Job Function: Administrative and Purchasing Industries: Defense and Space Manufacturing, Computer and Network Security, IT Services and IT Consulting SiXworks is a leading provider of secure digital solutions specialising in cutting‑edge technology solutions deployed in highly secure environments. We accelerate innovation and adoption of secure digital technology to improve the operational agility of Defence and National Security organisations. #J-18808-Ljbffr

At SiXworks, we build secure digital solutions that support Defence and National Security missions. Our teams work on complex problems where reliability, security, and speed of innovation matter. We’re looking for a Senior Infrastructure Engineer who enjoys solving difficult technical challenges and wants their work to have real operational impact. This role requires the highest level of UK security clearance. As a Senior Infrastructure Engineer, you’ll help design, build, and deliver secure digital solutions in highly secure environments. You’ll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations. Your work may include: • Maintain, improve, and secure SiXworks’ multi-classification, virtualised, collaboration and development environments., • Work with IT infrastructure colleagues to improve SiXworks’ ‘Secure by Design’ capabilities, internally and across its projects., • Provide Infrastructure support to SiXworks’ public cloud SaaS offerings (Office 365) as well as project-based systems (public, private and hybrid clouds) in implementation and support lifecycles., • Perform maintenance tasks on the infrastructure through change control., • Assist with monitoring and management of SiXworks’ and project-based ticketing and alerting systems for new changes and security alerts., • Triage monitoring alerts and perform appropriate action., • Maintain monitoring components in line with infrastructure developments., • Ensure all platforms are patched in line with provider recommendations and SiXworks security policy., • Quickly and accurately assess impact of incidents, initiate return to service and ensure follow up actions are completed., • Identify trends and problems and plan changes to improve stability and performance., • Maintain cutting edge knowledge and skills in the design and build of secure public, private, and hybrid cloud and network technologies., • Develop personal knowledge through study/research toward vocational certifications in relevant technologies/vendors., • Advise customers and project teams on infrastructure and support aspects., • Cascade knowledge through knowledge articles for the team and wider organisation., • Support the SiXworks team in winning business. We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in: • Team Player, • Windows Server 2016+ administration., • RedHat Openshift, • EUD provisioning (Autopilot), maintenance, patching and hardening., • SSO - concepts and operation., • Understanding of working in protectively marked environments., • VMware, • Networking, • Automation (scripting ansible/powershell), • Kubernetes administration e.g. VMware TKGI, • VMware vSphere/vCenter/VCF., • DevSecOps Tooling, • Elastic, • Nessus, • Application Packaging, • HashiCorp Terraform, • HashiCorp Vault, • Experience working in Agile sprints Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered. SiXworks is a specialist digital innovation partner delivering secure, mission-critical technology to Defence and National Security organisations. We focus on digital experimentation, secure-by-design architecture, cloud technologies, and rapid application development to help our customers move faster and stay ahead of evolving challenges. Our team combines expertise from across technology, business, and operational backgrounds including the armed forces creating a collaborative environment where practical thinking and innovation thrive. Our culture is guided by six principles: Agility, Security, Innovation, Quality, Collaboration and Inclusivity our North Star for how we work. SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments. As an end-to-end digital innovation and delivery partner, we turn complex challenges into mission-critical digital advantages. This is a thrilling time for us, with ambitious plans for growth. We are looking for brilliant, experienced, driven and self-motivated people to join the team on our journey. We offer competitive salaries and a package that supports your wellbeing and development, including 25 days annual leave + bank holidays, free Private Medical cover and Life Assurance, Generous pension (10% employer, 5% employee contribution), Bonus and Professional development and training support. In addition to secure parking, gym, café & restaurant on site and lots of open break out spaces. Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance. More details relating to UK Security Clearance can be found here: United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk) #J-18808-Ljbffr

Reports to: Director of Growth and Customer Experience IDGateway delivers SaaS solutions into security-sensitive and operationally demanding environments. We work closely with airports, aviation operators and enterprise clients to improve operational efficiency, compliance and workforce management through modern technology. The Client and Product Support Analyst is the primary point of contact for IDGateway's clients, providing telephone and email support across our all of our products. The role is built around client engagement: managing expectations clearly, communicating with warmth and professionalism, and ensuring every client interaction leaves them confident that their issue is understood and being handled. Keeping our clients happy is the core purpose of this role while balancing the needs and standards of the company. The role logs, tracks and manages support issues through Jira Service Desk, Confluence and other Atlassian tools. Working within a complex regulatory environment, the role demands accuracy, clear documentation and a calm, structured approach to managing a live ticket queue including incidents, issues and client requests, against agreed SLAs. A key requirement of the role is to prepare demonstrations, investigate and reproduce issues, develop, improve and update user documentation, helping ensure clients have the information they need to be as self-sufficient as possible. • Direct experience in a client-facing support role, within a software, SaaS or technology business., • Hands-on experience using Jira, Confluence or other Atlassian tools., • A warm, professional communication style and genuine comfort engaging with clients by telephone and Teams, even when the news isn't good., • A methodical, detail-oriented approach to logging, tracking and progressing tickets to resolution., • A genuine interest in developing technical and database skills., • A 'make it happen', 'do it now' attitude., • You don't enjoy speaking with clients directly, this is a client-facing role with frequent teams, phone and email contact., • You have no prior experience in a ticket-driven, SLA-based support environment., • You do not have any interest in the technical aspect of the support role., • Provide telephone and email support to our clients operating within a complex regulatory environment, across all IDGateway products., • Build and maintain strong client relationships with key contacts throughout the support lifecycle., • Follow the company support process, logging and documenting all incidents accurately using Jira Service Desk, Confluence and other Atlassian tools., • Investigate reported issues thoroughly and author clear, well-articulated tickets that accurately capture the problem for development teams, i.e. a reproduction step list and evidence summary a developer could act on without needing a follow-up call., • React quickly to incoming tickets to ensure SLAs are met, communicating and escalating issues as necessary., • Regularly update and report ticket progress and status to the team and to clients until complete., • Identify patterns and recurring issues across support tickets, feeding insights back to the team to help prevent future occurrences., • Support data analytics on support trends and issues, ensuring findings are clearly documented and evidenced., • Carry out client communication using tools such as HubSpot, Teams, Jira and Outlook, • Collate and prepare support information for inclusion in client-facing reports., • Use AI tools such as Claude to help identify recurring themes and patterns across support tickets, and to support the production of client-facing reports and documentation., • Work alongside team members to deliver user education by maintaining training and client documentation materials., • Apply the company's values and behaviours to their work ethic., • Comfortable working directly with databases (e.g. SQL queries) to investigate and evidence issues, going beyond front-end observation to identify a reasonable cause., • Comfortable working within a database under guidance, reducing reliance on developers for routine fixes., • Able to produce clear reproduction steps and evidenced diagnosis for development teams, reducing back-and-forth on escalated tickets., • Willing to work closely with the Test and Development teams to resolve issues, building technical understanding over time., • Comfortable navigating a complex software product and willing to dig into detail and use initiative rather than deferring every technical question., • Excellent customer communication skills, able to translate technical detail into plain language for non-technical clients., • Strong analytical mindset, able to break down complex issues into clear, logical steps., • Proactive approach to problem prevention, using support data and trends to flag risks before they, • Organised and accurate record-keeping across ticketing and reporting systems., • Resilient under pressure, able to prioritise a live ticket queue against SLA deadlines., • Familiar and comfortable using company approved AI tools to increase the effectiveness of our day to day activities., • Comfortable in communicating client issues to technical teams., • 2+ years in a technical customer service or 2nd line support role., • Experience in a SaaS, software, or technology business supporting external clients., • Experience working with a ticketing/service desk system (e.g. Jira Service Desk, Confluence) in a live support environment., • Working knowledge of SQL or comfortable querying relational databases., • Experience liaising directly with development or engineering teams to progress technical issues., • Aviation, airport operations, or background screening industry experience., • Experience working within a complex, regulated environment., • Holiday: 23 days per annum + Birthday., • Pension: 3% Employer contribution, • Flexible Benefits: up to £750 per annum to spend on a range of benefits, • Location: 3 Days per week @ 33 Hercules Way, 2 days per week work from home, • Employment is subject to a background and criminal record check #IDGateway #J-18808-Ljbffr

Our external client is looking for a Support Engineer to support the design, build, and delivery of secure digital solutions within highly secure environments. Working alongside engineers, architects, and delivery specialists, you will help develop and maintain technology that enables faster, safer decision-making for critical operations. Please note that we cannot sponsor visas to work in the UK. • Respond to incoming tickets and provide regular progress updates to users and stakeholders., • Provide 1st and 2nd line support across secure environments, services, and infrastructure, escalating complex issues to 3rd line support where required., • Deliver end-user support both desk-side and remotely., • Issue communications to the user community for incidents, planned maintenance, and service updates., • Respond to monitoring alerts, triage issues, and escalates where necessary., • Ensure incident tickets are accurately updated, maintained, and fed into the major incident process where appropriate., • Document incident resolutions in the ticketing system and wider knowledge base., • Travel occasionally to remote sites where required., • Experience supporting and administering Windows 10/11 and macOS environments., • Knowledge of Azure, Microsoft Entra ID, and Active Directory administration., • Experience with Microsoft 365 administration., • Experience with endpoint management and Microsoft Intune administration., • Ability to run PowerShell scripts., • Experience provisioning end‑user devices and onboarding users., • Understanding of security concepts including MFA and Conditional Access., • Experience using Atlassian suite or equivalent ITSM tooling., • Strong problem‑solving skills, curiosity, ownership, and the motivation to continuously improve technology services., • Windows Server support and administration., • iOS and iPadOS support and administration., • Exposure to JAMF or a similar macOS MDM solution., • Understanding of Group Policy creation and troubleshooting., • Exposure to Linux environments such as Ubuntu or CentOS., • Ability to write PowerShell scripts. #J-18808-Ljbffr

A growing managed services provider is looking to appoint an MSP Field Engineer to support clients across a range of industries. This role combines customer-facing support with technical project work and infrastructure maintenance. Duties Deliver technical support to a broad client base. Attend customer sites as required. Manage incidents through the support system. Maintain regular communication with customers. Troubleshoot networking and server issues. Install and support hardware and software. Escalate service-impacting issues appropriately. Monitor customer systems and generate reports. Maintain ticketing records and technical notes. Support critical incidents and planned maintenance. What we offer: Salary: £30,000 - £40,000 per annum, depending on experience. 40 days' annual paid leave. Minimum 5 years' experience within a relevant IT role. Experience with Cyber Essentials and GDPR security standards, including implementation (mandatory). Microsoft 365 expertise covering Email, SharePoint, Teams and OneDrive (mandatory). Familiarity with Intune, RMM platforms and telephone systems. Strong networking knowledge covering routers, switches, APs, DHCP, DNS, TCP/IP, firewalls and VLANs. Ability to work effectively with external IT and service providers. Good knowledge of recognised IT practices and procedures. Windows Server 2016, 2019 and 2022, including Group Policy and security configuration. Experience administering and implementing Azure solutions. Knowledge of Windows 10, Windows 11 and Mac. Experience preparing and deploying different client builds/images. Strong written and verbal communication with a customer-focused approach. Good independent troubleshooting and problem-solving ability. Team player with a proactive attitude. #J-18808-Ljbffr

We currently have an exciting opportunity for an Infrastructure Architect to join our existing experienced team. • Deliver the build phase for the Joint Environment for Data‑Centric Interoperability – eXperimentation (JEDI‑X), overseeing the technical team., • Cohere the utilisation of JEDI‑X through the experimentation phase of Integrated by Design (IBD)., • Maintain, improve, and secure SiXworks’ multi‑classification, virtualised, collaboration and development environments., • Work with IT infrastructure colleagues to improve SiXworks’ ‘Secure by Design’ capabilities, internally and across its projects., • Provide Infrastructure support to SiXworks’ public cloud SaaS offerings (Office 365) as well as project‑based systems (public, private and hybrid clouds) in implementation and support lifecycles., • Perform maintenance tasks on the infrastructure through change control., • Assist with monitoring and management of SiXworks’ and project‑based ticketing and alerting systems for new changes and security alerts., • Triage monitoring alerts and perform appropriate action., • Maintain monitoring components in line with infrastructure developments., • Ensure all platforms are patched in line with provider recommendations and SiXworks security policy., • Quickly and accurately assess impact of incidents, initiate return to service and ensure follow up actions are completed., • Identify trends and problems and plan changes to improve stability and performance., • Maintain cutting‑edge knowledge and skills in the design and build of secure public, private, and hybrid cloud and network technologies., • Develop personal knowledge through study/research toward vocational certifications in relevant technologies/vendors., • Advise customers and project teams on infrastructure and support aspects., • Cascade knowledge through knowledge articles for the team and wider organisation., • Support the SiXworks team in winning business., • Windows Server 2016+ administration., • PowerShell., • EUD provisioning (Autopilot), maintenance, patching and hardening; SSO – concepts and operation., • Understanding of working in protectively marked environments., • Kubernetes administration e.g. VMware TKGI DevSec., • Ops tooling (Elastic, Nessus)., • Application packaging., • HashiCorp Terraform and Vault., • Experience working in Agile sprints. SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail‑safe‑fast cutting‑edge technology solutions deployed in highly secure environments. We are unified in our mission to accelerate innovation and adoption of secure, digital technology to improve the operational agility of Defence and National Security. This is an exciting time for us, we have ambitious plans for continued growth and development, and we are seeking to add brilliant, experienced, motivated, and passionate people to our team to work with us on this journey. Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance (including DV). More details relating to UK Security Clearance can be found here: United Kingdom Security Vetting: clearance levels - GOV.UK. • Mid‑Senior level, • Contract, • Information Technology, • Defense and Space Manufacturing, IT Services and IT Consulting Location: Farnborough, England, United Kingdom SiXworks is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organisation. SiXworks will be the hiring entity. By proceeding with this application, you understand that SiXworks will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross‑border data transfer, is available here: privacy. #J-18808-Ljbffr

Burnley Football Club is seeking a Senior Ticketing Manager to lead ticketing strategy and operations across all matches and events. The role requires proven experience in high-volume ticketing, flexibility for evenings and weekends, and a focus on digital ticketing and data-driven access controls t

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The ideal candidate will have significant experience of ticketing operations within professional sport, live events or another high-volume ticketing environment. An exciting opportunity has become available for a Senior Ticketing Manager to join us at Burnley Football Club. As theSenior Ticketing Ma

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Sales Team Leader – Motor Insurance.Role Overview – About the role.You will be responsible for leading and motivating a team of sales advisors to achieve and exceed sales targets for motor insurance products.This is a hands-on leadership role suited to someone who thrives in a fast-paced environ

Middlesbrough | £42,000–£55,000+ DOE | Bonus.Are you a qualified and experienced Conveyancer that would embrace the opportunity to lead a passionate Residential Property department?.A well-respected Middlesbrough based law firm is looking for a Conveyancing Team Leader to join its Residential Pr

Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages on your schedule and get paid weekly.Flexible hours and get access to a wide range of deals & discounts.Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we’re op

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.The Role Leading and supervising your shift Case managing residents and liaising with families,

Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages on your schedule and get paid weekly.Flexible hours and get access to a wide range of deals & discounts.Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we’re op

Excellent opportunity to work as a Warehouse Operative / Forklift Truck Driver for the leading manufacturer of global health and beauty products in the UK.Staffline is recruiting Warehouse Operatives/Forklift Truck drivers in Alton.This role offers continental night shifts: 7 shifts in a 2-week r

Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages on your schedule and get paid weekly.Flexible hours and get access to a wide range of deals & discounts.Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we’re op

Do you want to play a key role in delivering world-class quality standards within the automotive industry? Benefits include: £14.DOE) Weekend overtime available during peak periods starting from 25%+ 28 days holiday inclusive of Bank Holidays Employer pension contribution Training and development

Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages on your schedule and get paid weekly.Flexible hours and get access to a wide range of deals & discounts.Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we’re op

Core Responsibilities Daily Cleaning: Cleaning assigned areas such as classrooms, dormitories, staff rooms, offices, corridors, and toilets.Surface Maintenance: Dusting, vacuuming, mopping, and polishing surfaces and floors.Waste Management: Emptying bins and ensuring waste is disposed of cor

Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages on your schedule and get paid weekly.Flexible hours and get access to a wide range of deals & discounts.Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we’re op

We're currently recruiting a dedicated Domestics Team Leader.The role requires maintaining a high standard of cleanliness in line with NHS cleaning standards and ensuring the health and safety of all patients, staff, and visitors.The Team Leader will oversee a team of cleaning staff, manage scheduli

Amazon Flex Delivery Driver - Earn £14 to £18* per hour.Deliver packages on your schedule and get paid weekly.Flexible hours and get access to a wide range of deals & discounts.Deliver with us this winter as a seasonal delivery partner.To continue delivering smiles to all our customers, we’re op

Engineering Manager FMCG | Surrey | Days-Based An exciting opportunity to join a fast-growing FMCG business with great products, long-standing customer relationships and an established brand.We're looking for a qualified, multi-skilled Maintenance Engineer with experience in a fast-paced FMCG en

Process Team Leader - Powder Coatings Location: Farnham Salary: £17.Hours: Rotating shifts - 6:00am-2:00pm / 2:00pm-10:00pm Contract: Ongoing opportunity with long-term potential Immediate Start!! The Role We're recruiting a Process Team Leader to join a busy and well-established powder coatings m