Trabajos ticketing en PortsmouthCrear alertas

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Role Overview We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts. Responsibilities • Respond to client queries across live chat, email, and phone promptly and professionally., • Provide support to Chinese-speaking clients across UK and Canada coverage hours., • Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met., • Support clients through account opening, verification, funding, and withdrawal processes., • Help clients navigate MT4, MT5, and the MultiBank-Plus platform., • Escalate complex or sensitive cases to the relevant internal team and follow through to resolution., • Keep accurate records of client interactions and contribute to knowledge-base improvements., • Follow all compliance, KYC, and data-protection requirements. Requirements • Strong written and verbal communication skills., • Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage., • A client-first attitude with patience, professionalism, and the ability to remain calm under pressure., • Comfortable supporting clients across live chat, email, and phone., • Eligibility to work remotely from the relevant location. Preferred Qualifications • Experience in customer support within Forex, fintech, brokerage, online trading, or financial services., • Familiarity with MT4, MT5, CRM systems, and ticketing platforms., • Experience supporting Chinese-speaking clients in a regulated financial services environment. Why Join Us? Work with one of the world’s leading financial derivatives institutions. Competitive salary plus performance-based incentives. Access to a dynamic, international, and fast-growing environment. Strong opportunities for career progression within a global financial group. Be part of a business committed to innovation, excellence, and long-term growth. Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance. MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Working within a dedicated team you will be responsible for providing 1st Line Support covering all systems and services in scope for external customers. Based at: Bell Office Portsmouth (Bay House) Scope: Working for our 24/7 Service Desk you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework. You will be responsible for carrying out first line technical support activities to provide a proactive and reactive service to achieve exceptional customer satisfaction for the clients whilst adhering to strict SLA’s. Support is provided 24/7/365 working 12-hour shifts (7am-7pm / 7pm-7am), 4 days on/ 4 days off. • You will be the first point of contact performing initial triage of incoming service calls/emails/alerts and making appropriate routing decisions, resolving the issues, or escalating to the second line teams within the required timescales to achieve SLA’s, • Proactively drive tickets and workflow and assertively chase any tickets languishing in queues, • Liaise with customers and third party suppliers as required to provide timely resolution, • Monitor SLAs, upscale (and where possible help expedite) any threatened SLA breaches, • Establish and maintain effective working relationships with colleagues and management, • Ensure adherence to all service desk policies and procedures, • Understand and respond to feedback from ticket quality reviews, • Complete mandatory training designated by Bell within the required timescales, • Applicant will be required to pass various security and vetting checks, upto and including SC level clearance, • Self-starter and logical problem solver– able to work independently using your own initiative but also a strong dependable team player, • Articulate in both verbal and written communication (to both technical and non-technical audiences), • Professional/flexible approach to work; ensuring punctuality, tidiness and diligence with the aim to provide our customers with the best possible service, • Willingness to learn quickly and adaptable as the situation requires, • Strong emphasis on delivering an excellent customer experience, while working under pressure, • Disciplined prioritisation and time management abilities, • Have the ability to work under pressure in a fast-paced environment and ensure agreed targets are met, • Previous experience working with ticketing systems such as ServiceNow is desirable, • Able to demonstrate experience delivering exceptional customer service, • Experience adhering and working towards agreed SLAs and KPIs, • Understanding of IT workflows and ITIL practices, • Working knowledge of Microsoft 365, • General understanding of IT Infrastructure, Data, Voice (Teams), Security and Systems, • Ability to work on your own initiative as well as part of a wider team Protecting your privacy and the security of your data is a longstanding top priority for Bell Integration. Please consult our Privacy Notice (click here) to know more about how we collect, use and transfer the personal data of our candidates. #J-18808-Ljbffr

Location: Portsmouth (On Site) Career Level: Specialist / Associate Manager The Network Operations Engineer is responsible for the successful operations and support of the client network and underlying infrastructure. This role involves planning, designing, implementing, monitoring, and optimizing LAN, WAN, and wireless network services to maintain stability and integrity of in-house data and network services across the organization. • Plan and execute in-depth technical activities across the network domain., • Influence the direction of activities/plans and provide technical insight and guidance to others., • Investigate and help resolve issues on customer network and IT environment using agreed troubleshooting methodologies., • Manage network support cases, enable fast resolution that exceeds our customers’ expectations., • Ensure accurate recording of all cases using the company’s ticket management tool and close within agreed timeframes., • Use the central document repository to ensure knowledge sharing across the team and enable best practice., • Support and take ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre., • Support wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings., • Participate in the on-call and shift rota; this is an onsite delivery-based role., • Experience within information security/technology focused on networking., • Cisco switching & wireless, Cisco Security including ASA firewalls and ISE., • Cisco certification including Cisco CCNP or multiple CCNA across network technologies/areas., • Proven experience in incident management, service request management and problem solving., • Experience of using ticketing systems and monitoring and management tools., • Ability to communicate effectively and build relationships to understand client requirements., • Ability to deliver against deadlines and agreed SLA targets., • Ability to take ownership of an issue or task and see it through to completion., • Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application., • ITIL qualification desirable., • Full clean driving license is preferable., • Palo Alto experience., • Checkpoint experience., • Firewall Orchestration. #J-18808-Ljbffr

Location Portsmouth Contract Permanent Hours Full Time- 37.5 hours per week, Monday to Friday We’re looking for a proactive, organised and solutions focussed Sales Support Executive to join our IT Systems Sales team! A bit about the role: Working in close partnership with our Systems Sales Account Managers, you’ll play a key role in supporting their accounts. You’ll take ownership of operational and administrative processes, allowing them to focus on developing customer relationships and driving sales. You’ll also act as a link across internal departments to help deliver a smooth and consistent customer experience. Day-to-day, you’ll be: • Processing quotes, orders, returns and backorders accurately and efficiently, • Managing customer queries via phone, email and ticketing systems, • Working with Account Managers and internal teams (e.g. operations, purchasing, finance) to keep orders and projects on track, • Resolving issues early and minimising delays so nothing is missed What we need from you: We’re looking for someone with experience in administration, customer service or sales support who understands what great service looks like. You’ll be well organised, confident managing your own workload and comfortable communicating with a wide range of people. Strong relationship-building skills are important, as you’ll work closely with Account Managers, customers and colleagues across the business. You’ll enjoy problem-solving and take a practical approach to getting things done, even when working at pace. Most importantly, you’ll care about doing a job well and making sure customers have a positive experience. You will be working on CRM and order processing systems, so confidence in using these in your day to day work is important. Experience with technical products, or working within a B2B environment would be a bonus, but isn’t essential. A bit about the team: You’ll be joining a supportive and collaborative team where you can make a real impact. It’s a great opportunity to build your skills in a fast-moving growing business, develop your commercial awareness and open up future progression opportunities. If this sounds like your kind of role, we’d love to hear from you! What working at Novatech means for you: At Novatech, we offer more than just a job. You’ll be part of a collaborative culture where your ideas matter, your development is supported and your success is recognised. There are also heaps of other perks when working for us! For starters, we’re a top 100 company to work for in the South East, as voted by our amazing staff via the Best Companies engagement survey. We jam to music while we work and embrace a non-corporate vibe. We believe that when you can be your authentic self, whilst working with some cool people, that you enjoy your work more and take greater pride in what you do. We’re all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use – which we are super proud of!). Work life balance is important to us. As part of our hybrid working arrangements, you'll initially be working in the office every day for at least the first month to complete your induction training, after this, you'll be working in the office for a minimum of 3 days a week. We are really lucky as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride. Our benefits in a nutshell: • 25 days holiday plus bank holidays (with the chance to buy additional days), • Upskilling apprenticeship training, • Cycle to work, • Employee Assistance Programme, • Social and wellbeing events, • A great breakout room, • Kitchen and shower facilities About us: When people think Novatech, they think gaming and retail - but this is just a small part of what we do now. Novatech actually works heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether it’s supporting businesses with their remote workforce under our Direct 2 Desk service, transforming defence companies with vital training simulators or implementing practical Deep Learning Systems into the businesses of tomorrow, there’s no end to the amount of fascinating and cutting-edge projects that we are involved in (some of which we can’t tell you about, yet). #J-18808-Ljbffr

We're looking for a proactive IT Support Engineer to join our growing IT team at Reassured. This is a great opportunity for someone who enjoys solving technical problems, delivering excellent customer service and working in a fast-paced environment where no two days are the same. You'll play a key role in keeping colleagues connected and productive, providing hands‑on support across hardware, software, networks and business systems. Working as part of a collaborative IT team, you'll support users across the business, troubleshoot a wide range of technical issues, and help ensure our technology infrastructure runs smoothly with minimal disruption. • Providing 1st and 2nd line support across hardware, software, network and user issues., • Managing support tickets, prioritising incidents and ensuring timely resolution., • Installing, configuring and maintaining laptops, desktops, mobile devices and business applications., • Troubleshooting hardware, software and network issues both remotely and on‑site., • Supporting users across multiple office locations., • Setting up new starters, user accounts, permissions and access rights., • Assisting with technology rollouts, upgrades and business change projects., • Creating and maintaining support documentation and user guides., • Escalating complex issues where appropriate and following established support processes., • Supporting the wider business with day‑to‑day IT requirements and continuous improvement initiatives., • Experience supporting users within a Windows environment., • Strong troubleshooting and problem‑solving skills., • Good understanding of desktop hardware, operating systems and networks., • Excellent communication skills and the ability to explain technical concepts to non‑technical users., • Strong customer service skills and a positive, can‑do attitude., • Ability to prioritise workload and manage multiple issues at once., • A genuine interest in technology and a desire to continue learning and developing., • Experience with Jira or another IT ticketing system., • Understanding of ITIL principles., • Relevant IT certifications or qualifications., • Experience supporting a multi‑site business. At Reassured, technology plays a key role in supporting our people and customers. You'll be joining a collaborative team where your work has a genuine day‑to‑day impact, helping colleagues across the business stay connected, productive and supported. • Employee Assistance Programme, • Enhanced maternity leave, • Medical cash plan, • Virtual GP, • Enhanced annual leave with length of service, • Death in service (3x basic salary), • Free parking, • Referral scheme (up to £2,400 per referral), • Incentives including annual trips abroad If you're passionate about technology, enjoy solving problems and take pride in delivering excellent support, we'd love to hear from you. #J-18808-Ljbffr

This range is provided by HartleyCo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from HartleyCo We are seeking a skilled and motivated Level 2/3 Support Engineer to join a dynamic support team dedicated to delivering exceptional technical assistance to clients. In this role, you will provide expert 1st to 3rd line support via phone, remote access, and on-site visits, ensuring smooth operation and satisfaction for a diverse customer base. You will act as a technical lead and escalation point, supporting both internal staff and managed service technicians, while also mentoring Level 1 engineers. Key Responsibilities • Provide 1st, 2nd, and 3rd line technical support via telephone, remote access, and on-site visits., • Serve as a technical lead for assigned customers, owning ticket escalations and support issues., • Support and mentor Level 1 and 2 engineers, delivering training and guidance., • Manage support tickets through a Helpdesk system, ensuring timely and accurate updates., • Maintain and develop documentation, knowledgebase articles, and technical procedures., • Participate in change, incident, and problem management processes., • Conduct regular onsite visits to assigned clients and provide urgent on-site support when needed., • Assist with onboarding new customers, including initial audits and standardisation recommendations., • Collaborate with the support team manager to identify and implement process improvements., • Ensure excellent customer service and communication at all times. Skills & Experience • Proven experience in Level 2/3 technical support or similar roles., • Strong understanding of Helpdesk ticketing systems and support workflows., • Experience with technologies such as Veeam, SCCM, Windows Updates, BCDR, and networking., • Ability to provide technical leadership and mentor junior staff., • Familiarity with change, incident, and problem management frameworks., • Excellent verbal and written communication skills., • Self-motivated with strong time management and organizational skills., • Willingness to travel occasionally for on-site client support. Why Join? • Work in a supportive, collaborative environment with opportunities for professional growth., • Play a key role in delivering outstanding technical support to diverse clients., • Engage in a varied role combining remote work, on-site visits, and team leadership. If you’re a dedicated Support Engineer looking for a challenging and rewarding role, we’d love to hear from you. Apply today to join a growing support team making a real impact! • Mid-Senior level, • Full-time, • Consulting, • IT Services and IT Consulting Referrals increase your chances of interviewing at HartleyCo by 2x Get notified about new Senior Support Engineer jobs in Fareham, England, United Kingdom. Southampton, England, United Kingdom 1 month ago Hursley, England, United Kingdom 1 week ago Southampton, England, United Kingdom 3 weeks ago Southampton, England, United Kingdom 2 weeks ago Hursley, England, United Kingdom 1 week ago Hursley, England, United Kingdom 6 days ago Portsmouth, England, United Kingdom 6 days ago Fareham, England, United Kingdom 4 days ago Hursley, England, United Kingdom 3 days ago Newport, England, United Kingdom 6 days ago Hursley, England, United Kingdom 1 week ago Hursley, England, United Kingdom 2 weeks ago Southampton, England, United Kingdom 1 month ago Southampton, England, United Kingdom 2 weeks ago Hampshire, England, United Kingdom 1 week ago Waterlooville, England, United Kingdom 1 month ago Southampton, England, United Kingdom £50,000.00-£60,000.00 2 weeks ago Portsmouth, England, United Kingdom 2 weeks ago Fareham, England, United Kingdom 2 weeks ago Fareham, England, United Kingdom 2 weeks ago Portsmouth, England, United Kingdom 2 weeks ago Southampton, England, United Kingdom 1 hour ago Portsmouth, England, United Kingdom 1 week ago Fareham, England, United Kingdom 2 weeks ago Southampton, England, United Kingdom £41,892.00-£48,874.00 3 weeks ago Southampton, England, United Kingdom 1 week ago Fareham, England, United Kingdom 2 weeks ago Fareham, England, United Kingdom 4 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr