Custody Support Worker
2 days ago
Exeter
Job Role: Custody Support WorkerLocation: Exeter (In-Person / Prison-Based)Salary: £25,877 - £29,000 per annum (Dependent on Experience)Contract: Permanent, full-time (37 hours per week)Role Overview We are recruiting a compassionate and motivated Custody Support Worker to join the CFO Evolution programme, supporting individuals within a custodial environment to achieve positive rehabilitation and resettlement outcomes. As a Custody Support Worker, you will manage a caseload of participants from initial engagement through to pre-release preparation, providing tailored support to help them overcome personal barriers, remain engaged, and work towards successful reintegration into the community. This is a rewarding and impactful role, delivering both one-to-one and group-based interventions, with a strong emphasis on motivation, engagement, and pre-release planning to support long-term outcomes.Key ResponsibilitiesParticipant Engagement & Case Management • Caseload Management: Manage a caseload of participants within a custodial setting, working towards contractual and team targets., • Assessments & Planning: Conduct initial assessments and develop personalised, comprehensive support plans for participants., • Interventions Delivery: Deliver both one-to-one support sessions and structured group interventions to drive positive change., • Relationship Building: Maintain consistent, positive engagement and build trusting relationships with participants., • Barrier Breakdown: Support participants to overcome multi-layered barriers including housing, health, substance use, and low confidence.Resettlement & Pre-Release Support, • Transition Planning: Deliver structured pre-release support to thoroughly prepare individuals for their transition into the community., • Life Skills Growth: Support participants to develop essential life skills, employability, and independent living skills., • Mentor Collaboration: Work closely with volunteer peer mentors and community mentors to manage caseloads effectively and expand available support., • Pathway Connections: Signpost and connect participants with external resources for housing, substance misuse, physical health, and mental health services.Risk Management, Administration & Quality, • Risk & Safeguarding: Ensure effective case management and co-ordination of risk, maintaining a strong focus on the safeguarding of adults and children., • Probation Communication: Adhere to risk systems, policies, and procedures, ensuring timely notification to the Probation Service regarding any changes in individual risk profiles., • System Accuracy: Input and retrieve electronic data across computer-based information systems in an accurate, secure, and timely manner., • Continuous Improvement: Participate in activities to share best practice and contribute toward a continuous learning environment for the team.Essential Criteria, • Communication Skills: Excellent verbal, non-verbal, and written communication skills, with the ability to relate to and engage people at all levels., • Motivational Ability: Proven ability to motivate, engage, and sustain positive working relationships with individuals facing complex barriers., • Target Focus: Experience working effectively within a structured, target-driven or contract-led environment., • Digital Literacy: Good IT skills with experience maintaining accurate records and utilizing electronic databases.Desirable Criteria, • Sector Qualification: A recognized Information, Advice or Guidance (IAG) Level 3 qualification or equivalent., • Caseload Experience: Direct experience managing a caseload of participants within supportive or criminal justice environments., • Occupational Context: Experience working within any of the following settings:, • Probation or criminal justice frameworks (supporting individuals under supervision or on licence)., • Secure custody or prison environments., • Social care, mental health, or substance misuse services involving mentoring or motivational support., • Community outreach and housing/tenancy support., • Graduate Pathways: Applications are also welcomed from recent graduates eager to gain valuable experience and build a meaningful career within the criminal justice sector.Personal Attributes, • Approach: Compassionate, patient, and person-centred., • Resilience: Resilient, adaptable, and capable of maintaining clear professional boundaries within a custodial estate., • Mindset: Proactive, solution-focused, and collaborative.Benefits & Package, • Annual Leave: 25 days annual leave plus Bank Holidays, an additional day off for your Birthday, and the operational option to purchase up to 5 additional days., • Volunteer Days: 2 paid volunteering days per year., • Pension: 10% total matching pension contribution (5% Employee / 5% Employer)., • Healthcare & Protection: Comprehensive Healthcare Cash Plan and Life Assurance (3x salary)., • Financial Well-being: Annual salary pay review and a refer-a-friend bonus scheme., • Perks & Discounts: Free access to Benefit Hub, offering high-street retail discounts, a cycle-to-work scheme, and voluntary benefits.Additional Information, • Environment: The role is entirely based on-site within a custodial facility in Exeter., • Vetting: Appointment is subject to enhanced DBS checks and prison security vetting.How to Apply If you are ready to take on a rewarding opportunity as a Custody Support Worker and help individuals change their lives around, please contact us. To apply or request further details regarding this position, please contact:, • Contact: Robert Rowe, • Phone:, • Email: