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Service Desk Engineer (1st/2nd Line) Location: Hertfordshire Salary: £28,000 - £30,000 with Working from home and Bonus My client, a highly successful and well-established business based in Hertfordshire, is looking to add a Service Desk Engineer to their growing team. The company works with a number of well-renowned organisations across the UK and has built a strong reputation for delivering high-quality service. If you are looking for a company that will genuinely invest in your development and support your career progression, then this is the opportunity for you. This is a close-knit team, where people enjoy working together, socialising, and where you are given the chance to learn and progress internally. This role is well suited to someone in the early stages of their IT career, who has a solid foundation in IT support, perhaps 1 or 2 years experience and ideally has worked on a Service Desk before. You’ll be someone who enjoys problem solving, has strong communication skills, and has a genuine interest in technology. Role: • Providing day-to-day 1st and 2nd Line support to internal users., • Logging, managing, and resolving tickets through the Service Desk., • Troubleshooting hardware and software issues across desktop environments., • Supporting Microsoft 365 applications including Outlook, Teams and SharePoint., • Managing users, permissions, and access via Active Directory., • Working closely with senior engineers to escalate and resolve more complex issues. Technical Experience: The ideal candidate will have strong, hands-on experience across: • Microsoft 365 / Office 365., • Windows OS (desktop support)., • Active Directory (user management, permissions)., • Service Desk / ticketing systems., • MDM Solutions, • Networking (DNS, DHCP, TCP/IP), • VOIP Telephony Support, • 1–3 years’ experience in an IT support or Service Desk environment (or equivalent exposure)., • A strong interest in technology and a desire to build a career in IT., • Excellent communication skills and a customer-focused mindset., • A proactive attitude with a willingness to learn and take on new challenges., • Hybrid working (2 days from home)., • Ongoing training and development opportunities., • A supportive and social team environment., • Exposure to modern technologies and well-known clients. Key Words: 1st Line, 2nd Line, IT Support Engineer, Service Desk Analyst, IT Engineer, Microsoft 365, Office 365, Windows, Active Directory, Helpdesk, Troubleshooting

Transport Customer Service Key Responsibilities Handle volume of inbound and outbound customer calls in a professional and timely manner Log, track, and update customer interactions using a ticketing system Manage multiple customer queries simultaneously while maintaining accuracy and quality Prior

CUSTOMER SERVICE ADVISOR – TEMP TO PERM Location: Hatfield Pay: £12.71 per hour Are you a confident communicator with a passion for delivering excellent customer service? We are currently recruiting for a Customer Service Advisor to join a fast-paced and dynamic team, with the opportunity to secure a permanent position. Key Responsibilities Handle a high volume of inbound and outbound customer calls professionally and efficiently Log, track, and update all customer interactions using a ticketing system Manage multiple queries at once while maintaining accuracy and quality Resolve customer issues at first point of contact where possible (First Call Resolution) Escalate complex queries to the appropriate department Provide clear and accurate shipment information to customers Maintain up-to-date and detailed customer records Follow company procedures, service standards, and compliance guidelines Work towards and achieve key performance targets Skills & Requirements Excellent verbal communication and active listening skills Strong multitasking and time management abilities Ability to work under pressure in a fast-paced environment Strong problem-solving skills with great attention to detail Basic IT skills (Microsoft Office, data entry, system navigation) Previous customer service or call centre experience preferred Key Competencies Customer-focused approach Adaptability and flexibility Strong organisation and prioritisation skills Team player with a collaborative mindset Professional and confident telephone manner Performance Metrics (KPIs) Average Handling Time (AHT) First Call Resolution (FCR) Call Quality Scores Customer Satisfaction (CSAT) Ticket Resolution Time Shift Patterns & Hours 9-hour shifts (including 1-hour unpaid break) – Onsite role Mainly Monday to Friday, with flexibility to work weekends when required Start times between 6am – 10am (latest finish 7pm depending on shift) Weekend work is ad hoc and based on business needs Temp to perm opportunity Upon permanent placement: Shift changes to 1pm – 10pm Working Tuesday to Saturday Why Apply? Opportunity to secure a permanent role Gain experience in a fast-paced, supportive environment Develop valuable customer service and communication skills

The Ticketing Manager will be responsible for day to day management of our ticketing team, to include building relationships with GDS providers, and driving our aviation business forward.

We are looking for a proactive and well‑organised Transport Officer (Concessionary Fares & Ticketing) to support the effective delivery of Surrey's travel and ticketing initiatives.

Role of Ticketing & Aviation Manager:. If you’re interested in learning more about this Ticketing & Aviation Manager opportunity, press the apply online button now!. We’re looking for an experienced Ticketing & Aviation Manager for a super opportunity with a leading Tour Operator, based from eit

Ticketing Manager Job Title: Ticketing manager Manager Department: Aviation / Ticketing Main purpose of job: Ticketing Reporting to: Head of Operations / CEO Outline of Role: The Ticketing Manager will be responsible for day to day management of our ticketing team, to include building relation

A leading Travel Operator is seeking a Ticketing & Aviation Manager to oversee the ticketing department from either their West London or Birmingham office.

The Ticketing Manager is responsible for the operational delivery of ticketing across all events. Oversee configuration and optimisation of ticketing systems and integrations. Ensure effective digital ticketing and access control processes.

A global e-commerce leader in ticketing is seeking a Software Engineer to enhance their ticketing platform's performance and scalability.

In this position, you will play a critical role in pitching not only ticketing and VIP/merchandise programs, but wider offerings to existing WMG artists/mgmt as well as non‑WMG entities. Be responsible for general administration for VIP and ticketing. Ideal candidate will have minimum of 6-7 years

We are looking for an experienced and detail-oriented Ticketing Manager to join our ticketing and hospitality team on a high-profile FIFA World Cup project. Based in London, with travel to the United States required during the tournament, you will report to the Senior Ticketing Manager working withi

Contract Type: Fixed-Term Contract (until August 2026)** We are seeking seeking an experienced Ticketing Director to oversee and lead end-to-end ticketing operations and guest management for a major football hospitality programme for FIFA World Cup 2026. Based in London, with travel to the United

Proven experience of working in Ticketing in a multi-purpose stadium or large venue. Working knowledge of a variety of Ticketing and Reporting Systems (TM Sport/XR and TM1). Price modelling and Onsale Strategies – Assisting the Senior Manager of Ticketing and wider Club Business Development Team w

We are seeking an experienced Ticketing Director to oversee and lead end-to-end ticketing operations and guest management for a major football hospitality programme for FIFA World Cup 2026. Team Lead: Day-to-day management of core ticketing team of 4 who are responsible for central management of all

A global entertainment management firm based in London is seeking an experienced Director – Ticket Management to oversee end-to-end ticketing operations for the FIFA World Cup 2026. You will lead the setup and management of ticketing systems, liaise with FIFA and clients, and ensure a seamless gue

A major cultural venue in London is seeking a Senior Ticketing Operations Manager to inspire and manage the ticketing operations team. Candidates should have extensive experience in venue ticketing operations, strong leadership skills, and a passion for excellent visitor service.

Across Great Britain, we’re driving forward a programme of modernisations including reforming fares, introducing simpler ticketing and expanding digital and tap in tap out payment options. The Government is investing hundreds of millions on making fares easier to understand, ticketing simpler, and

A tour operator based in Southwest London is seeking an experienced Ticketing Manager to lead a small team of ticketing consultants. The ideal candidate has solid ticketing management experience, familiarity with reissuing for multiple airlines, and knowledge of GDS systems like Amadeus or Galileo.

A leading cultural institution in Greater London is seeking a Senior Ticketing Operations Manager to enhance visitor experiences. Qualified candidates will have extensive experience in venue ticketing operations and a passion for delivering outstanding visitor services.

A leading international agency is seeking a Ticketing Manager to manage ticketing activities for the FIFA World Cup 2026.

A prominent sports organization in London is seeking a Ticketing Manager to oversee ticketing operations for all events.

A prominent football club in Greater London is seeking a dynamic Supporter Services Executive for a 12-Month Fixed-Term Contract.The role involves delivering exceptional customer service across various channels, including live chat, phone, and in-person support.Candidates should have a proven backgr

A leading sports organization in Greater London is seeking a Ticketing Operations Manager to oversee ticket sales management and systems integration for NFL events. Ideal candidates will have significant experience in ticketing for large venues and demonstrate strong project management capabilities.

A leading European organisation is looking for a Solution Architect to lead a significant ticketing platform migration.

A leading sports organisation in the UK seeks a motivated individual to manage ticketing operations and oversee a team. This role focuses on managing the configuration of ticketing systems, ensuring operational effectiveness during events, and providing hands-on leadership on-site.

Role of Ticketing & Aviation Manager:. If you’re interested in learning more about this Ticketing & Aviation Manager opportunity, press the apply online button now!. We’re looking for an experienced Ticketing & Aviation Manager for a super opportunity with a leading Tour Operator, based from eit

A leading ticket software solutions provider is seeking a Technical Support Analyst to join their fully remote team.This mid-senior level position requires 3 years of customer service and 2 years of technical support experience.Bilingual in French and English is essential.The role focuses on deliver

A leading rail organization in the UK is seeking a Fares Reform Specialist to enhance rail pricing.The role focuses on developing modern pricing strategies while collaborating with industry stakeholders.Candidates should possess a degree in Business or Economics, strong analytical skills, and a coll

Well Established Tour operator with a large foothold in the B2B travel market are seeking an experienced Ticketing manager to join their Business in Southwest London. Working office based you will manage a small team of ticketing consultants as well as build commercial relationships with supplier pa

A leading sports management firm seeks an experienced Ticketing Director in London to oversee ticketing operations for the FIFA World Cup 2026. This involves managing the ticketing process from planning to on-site delivery, collaborating with global stakeholders to ensure a seamless guest experience

We're looking for an experienced Ticketing & Aviation Manager for a super opportunity with a leading Tour Operator, based from either their West London, or Birmingham office. The successful candidate will be responsible for the day to day management of our client's ticketing team, to include buildin

A leading transport organization in the UK is seeking an Evaluation Manager for the Fares, Ticketing and Retail programme.

Sports & Entertainment Ticketing Manager. The ideal candidate will bring an expert‑level understanding of the international ticketing and concierge landscape, with deep‑rooted industry connections and a proven ability to source and secure tickets and VIP access to global events; in particular,.

The Fares, Ticketing and Retail programme is collaborative and cross‑industry, across Department for Transport (DfT), DfT Operator (DFTO), Rail Delivery Group (RDG) and Train Operating Companies (TOCs). Across Great Britain, we’re driving forward a programme of modernisations including reforming

Gateway Ticketing Systems UK Ltd. For 35+ years we’ve been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. Gateway Ticketing Systems UK is proud to be an equal opportunity employer.

A leading rail company is seeking an Experience Design Manager to join their Fares, Ticketing, and Retail team.

A global music company in Greater London is seeking a Senior Manager, International Ticketing and Experiential Marketing. This role involves planning and managing ticketing campaigns, working closely with artists, management, and ticket agents.

Overseeing the planning, implementation, and management of ticketing allocations, fulfilment processes, on-site support at venues. Managing stakeholder expectations and providing strategic advice to ensure ticketing operations align with client objectives and contractual obligations. Coordinate clos

A luxury lifestyle concierge service seeks a Sports & Entertainment Ticketing Manager in London. Ideal candidates will have 4-5 years in ticketing or event management and strong negotiation skills.

You will bring strong operational experience within a live events or high-volume ticketing environment and be confident working with bespoke ticketing systems. In this role, you will provide comprehensive administrative and operational support to the technical and delivery aspects of our ticketing f

A leading digital solutions firm based in London is seeking a Professional Services Manager to join their onboarding team.This role involves managing the deployment and configuration of solutions to enhance customer engagement and satisfaction.Applicants should have 6-10 years of project management

You will devise and deliver heavily detailed guest engagement strategies including flights, transfers, accommodation and ticketing needs. Ability to adapt to multiple ticketing platforms across client portfolios.

Familiar with SaaS solution or experience in operating a ticketing system for a Sport or Cultural organization.

Collaborate with the Head of Visitor Experience and Ticketing to inspire, motivate and manage the Ticketing Operations team to deliver a responsive, dynamic and vibrant visitor experience. Support the overall Visitor Experience and Ticketing Strategy by monitoring, managing and improving performance

A leading sports and entertainment management firm is seeking an experienced Ticketing Director to oversee ticketing operations for the FIFA World Cup 2026. This role requires extensive experience in ticketing management, excellent communication skills, and a proactive approach to problem-solving.

Supporting the team with event ticketing builds and meeting deadlines, you will work on the ticketing manifest and movement of the ticket inventory. We have an exciting new opportunity to join the busy ticketing team as a Ticketing Coordinator. As a Ticketing Coordinator you will support the Ticketi