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Role: Helpdesk Manager (entry‑level management, will become more of a mentor) Location: Kings Langley (Watford area) Working pattern: 6 months fully on site, then moving to 1 day per week WFH This is a hands-on, user-facing Helpdesk role with clear management progression. Initially an individual contributor / escalation point, but with eventual direct reports and responsibility for mentoring early‑careers staff. They typically hire grads into the service desk and develop them into wider areas, so they want someone confident coaching and helping people find their feet. High-level responsibilities include: • User-facing helpdesk support, onboarding & offboarding, • Acting as escalation point for the service delivery team, • SLA reporting, customer satisfaction reporting & improvement, • Hardware lifecycle management, • Windows & Mac (Linux nice to have), • AD (on-prem & Azure), VPN, Anti-Virus, • Ticketing systems, • Knowledge base / FAQ (Confluence + internal system “Nebula”), • Audio & Visual support (liaising with provider), • Virtual Machine management, • Strong stakeholder management

You will report to the Director of Revenue Operations and work closely with teams in sales, managing a team of 4 people within the sales operations team and the ticketing sales ops team. Sales Operations, Revenue Operations, or GTM leadership roles within a SaaS or high growth B2B environment. This

Support Desk Analyst Meriden, West Midlands Permanent Up to £26,000 pa (depending on experience) Full time, Monday to Friday - office based Benefits of the Support Desk Analyst role: 33 days holiday including bank holidays, pension scheme and free on-site parking. Please note this is an office-based Support Desk Analyst role in Meriden with no option to work from home. Are you a Support Desk Analyst who enjoys helping people and fixing problems? If you like being the go-to person when something isn’t working and take pride in finding solutions, this could be a great move for you. Pertemps, the UK’s largest independent recruitment agency, is looking for a reliable and approachable Support Desk Analyst to join their IT team. This is a great opportunity for a Support Desk Analyst who wants to build on their experience in a busy environment where no two days are the same. What you’ll be doing as a Support Desk Analyst: Acting as the first point of contact for all IT support queries across the business Logging, categorising and prioritising tickets through the helpdesk system Troubleshooting hardware, software, access and basic network issues Providing first-line support for Microsoft Office, Windows and business systems Managing user accounts including password resets, access and permissions Supporting new starters and leavers with account setup, equipment and access Escalating more complex issues with clear and accurate information Monitoring and progressing tickets to meet agreed response times Supporting laptops, mobiles and other IT equipment Assisting with system updates, patches and general maintenance Maintaining accurate ticket notes and contributing to support documentation What we’re looking for: Previous experience working as a Support Desk Analyst or in a similar first-line IT support role Experience working in a service desk environment, managing and updating tickets Good understanding of Windows, Microsoft Office and general IT systems Experience with user account management (password resets, permissions, access) Basic knowledge of networking or VPN connectivity issues Familiarity with ticketing systems and ideally ITIL-based processes Strong communication skills with the ability to explain technical issues clearly A calm, professional and helpful approach when dealing with users Good organisation skills with the ability to manage multiple tickets at once A methodical approach to troubleshooting and following processes Awareness of data protection and handling sensitive information appropriately It would be a bonus if you have: ITIL Foundation or similar Experience supporting multiple sites or remote users Exposure to cloud systems or business applications If you’re a Support Desk Analyst who enjoys being part of a supportive team and wants a role where you can build your skills and gain more exposure, this could be a great opportunity. Apply today

Installation Engineer Nationwide Travel (Ideally based North London) UK-Manufactured, Intelligent Parking Solutions Company £35,000£40,000 + Solo Install Bonus | Permanent | 40 hrs Company Vehicle, Fuel Card, 25 Days Holiday (+BH), Pension, Life Assurance, Healthcare, Full Product Training The Installation Engineer Opportunity Were supporting a market leader in intelligent parking solutions as they expand their Installation Engineer team. This role suits a hands-on, multi-skilled engineer with strong practical installation experience, good electrical and cabling understanding, confidence with IP-based devices, and the ability to build and commission full systems on customer sites. The company designs and manufactures their own parking technology in the UK, including: Ticket kiosks and payment terminals Barrier and access control systems AI-driven ANPR/CCTV camera technology Embedded PCs, printers, touchscreens and industrial switches Full product training is provided, making this an excellent opportunity for engineers from CCTV, access control, ticketing, vending, car park systems, or electromechanical backgrounds who want to take ownership of full system builds, commissioning and customer handover. The Installation Engineer Role As an Installation Engineer, you will: Install, mount and commission complete parking and access control systems Lead installation and upgrade projects across customer sites nationwide Build full systems including kiosks, barriers, ANPR cameras, PCs, printers and switches Configure software, update firmware and complete full system commissioning Terminate, test and route cabling neatly and safely Conduct site surveys, full system testing, validation and customer demonstrations Work independently, managing your own installation schedule and site preparation Deliver a professional, customer-focused service at all times Installation Engineer Experience Required You must have installation or commissioning experience involving hands-on work with hardware-based systems, ideally including: CCTV / ANPR cameras Access control or security systems Ticket kiosks / payment machines Car park equipment or automation systems Networking / IP-based devices / servers Intercom systems EPOS or PC-based hardware systems Pure IT or desktop -only backgrounds are not suitable for this role. Installation Engineer Skills & Competencies Strong ability to configure IP-based devices and diagnose connectivity issues Confident working with hardware, cabling, low-voltage systems and power supplies Able to commission software-driven systems and configure system settings Comfortable using diagnostic tools, system interfaces and remote support platforms Able to read wiring diagrams, schematics and technical documentation Excellent communication skills and a customer-first approach Comfortable travelling nationwide and staying away up to 2-3 nights per week (accommodation and food provided) Essential Requirements Full UK Driving Licence Experience installing or commissioning hardware-based systems Strong understanding of networking and smart device configuration Right to work in the UK (no sponsorship available) Strong written and verbal English Desirable Requirements Electrical qualifications (ECS card, 18th Edition, PAT testing, C&G Electrical Diploma etc.) Networking qualifications (CompTIA, Cisco, HND in Computing etc.) If youre a hands-on Installation Engineer with experience installing CCTV, access control, kiosks, ticket vending machines, EPOS or similar hardware and you want to join a growing UK manufacturer apply with your latest CV and Ill be in touch to discuss next steps! Dom @ Utilise Recruitment .co .uk TPBN1_UKTJ

Salary: £40k - £45k Working Hours: 40 hours per week (08:30 - 17:00) Benefits: Company Car | Laptop | 25 days annual leave plus Bank Holidays | Company Bonus Scheme | Company Pension Scheme Travel: National travel required - all business travel, subsistence and expenses covered. Technical Field Support Advisor (Field-Based, Nationwide)An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK. This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You'll be the go-to expert in the field, providing practical solutions where remote support alone isn't enough, while also contributing to remote support and technical training as part of a close-knit technical department. If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step. The Role You'll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include: Attending customer sites for first installs, commissioning support, investigations and escalated technical cases Diagnosing and resolving technical issues related to installation, configuration, operation or environment Carrying out site reviews, including field assessments and wireless site surveys where required Acting as the primary on-site escalation point, supporting technical recovery activity Producing clear, structured site reports with root-cause analysis and recommendations Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvementWhen not on site, you'll also: Provide remote technical support via phone, email and ticketing systems Support case progression and decision-making on whether site attendance is required Contribute to technical training sessions for installers, engineers and customers Share field observations to help improve documentation, training materials and support processesAbout You This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team. You'll ideally bring: A minimum of 3 years' experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service) Must be located in a commutable distance to Meriden, Coventry and happy with National travel Strong hands-on fault-finding and diagnostic skills Proven experience in a customer-facing technical support role A solid understanding of installation, commissioning and technical problem resolution Wireless fire alarm experience (desirable but not essential) A full UK driving licence Strong written skills for structured reporting and documentation Competence with MS Office applicationsWhat's on Offer A field-based role with national exposure and genuine technical ownership Company car, laptop and full coverage of business travel and subsistence A stable Monday-Friday working pattern A supportive technical team culture with a strong focus on quality and professional standards Opportunities to influence product improvement, training and support processes Structured benefits including bonus and pension schemesIf you're an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we'd love to tell you more. Apply today or get in touch for a confidential discussion. IND25