Trabajos ticketing en CoventryCrear alertas

HR Consultant\n\n12-Month Contract | £25 per hour\n Hybrid - 2-3 days per week in the Whitley office, Coventry\n\nThe Opportunity\n\nMy client is seeking an experienced HR Consultant to join a dynamic HR Direct Contact Centre team on a 12-month contract. This is a hybrid role, combining remote working with 2-3 days per week on site at the Whitley office.\n\nAs the first point of contact for employees and managers, you'll play a critical role in delivering accurate, timely, and employee-focused HR guidance across a wide range of people-related queries. If you enjoy fast-paced environments, problem-solving, and making a direct impact on employee experience, this role offers the perfect platform.\n\nThe Role\n\nWorking within the HR Direct Contact Centre, you will manage and resolve HR queries covering areas such as recruitment, performance, reward, absence, and employee relations. Queries are received via email, portal, and virtual assistant, with outbound calls made where deeper discussion is required.\n\nYou'll also support daily operational activity, including absence reporting and managing inbox queries, ensuring all interactions meet agreed service levels and quality standards.\n\nKey Responsibilities\n\nAct as the first point of contact for UK-based employees and managers on HR policies and procedures\nDiagnose queries effectively, identify relevant policies, and guide employees and managers on correct application\nCoach managers using sound employment law knowledge to ensure consistent and compliant decision-making\nManage HR cases through to resolution within service level agreements\nRespond to enquiries via email, portal, virtual assistant, and outbound calls where required\nBuild rapport and trust to fully understand and resolve employee issues\nMaintain strong working relationships across the wider HR community and business\nSupport operational delivery of transactional and administrative HR processes\nContribute to the development, maintenance, and deployment of HR policies\nPull and manage absence reporting and oversee non-employee query inboxes\nWork collaboratively within the HR Direct team to deliver a high-quality service\n\nKnowledge, Skills & Experience\n\nEssential\n\nProven experience in an HR advisory or employee relations role\nStrong generalist HR knowledge, including disciplinary, grievance, absence, and performance management\nGood working knowledge of UK employment law\nExcellent written and verbal communication skills\nDegree-qualified or equivalent practical HR experience\nStrong IT skills, particularly Microsoft Word, PowerPoint, and ExcelDesirable\n\nExperience working in a high-volume HR Contact Centre\nStakeholder management and process improvement experience\nProject management experience (planning, risk management, delivery)\nExperience using HR systems such as SAP and SuccessFactors\nFamiliarity with ticketing systems (e.g. Cloud for Service)\nExperience managing chat or virtual assistant escalations\n\nAbout You\n\nResults-driven and resilient, with the ability to perform under pressure\nA natural problem-solver with a pragmatic, solutions-focused mindset\nConfident communicating complex information clearly and empathetically\nOrganised, proactive, and capable of balancing short-term priorities with long-term thinking\nA collaborative team player who builds credibility and trust quicklyIf you're an HR professional who thrives in a fast-moving, employee-focused environment and enjoys delivering high-quality advisory support, this contract role offers an excellent opportunity to make a real impact

Country Project Manager – Level 1 Agent Team\n\nLocation: Coventry (Full-time, Mon–Fri)\n\nThe Country Project Manager is the primary lead for Level 1 Agent operations in the UK. You will ensure that technical support and service quality are perfectly aligned with standards and client expectations. This role is a blend of hands-on team coaching, project governance, and proactive stakeholder management.\n\nKey Responsibilities\n\nProject Delivery & Governance\n\n KPI Ownership: Drive the delivery of all operational targets, SLAs, and customer satisfaction metrics.\n\n Performance Reviews: Chair regular reviews with clients to analyse case handling, response times, and quality.\n\n Data Analysis: Produce clear reports and use performance data to implement corrective action plans when needed.\n\n Quality Assurance: Oversee all deliverables to ensure they meet brand, safety, and business standards.\n\nTeam Leadership\n\n Coaching & Management: Provide daily direction and operational guidance to the Level 1 Agent team.\n\n Development: Manage onboarding, training, and annual performance reviews to upskill your team.\n\n Escalation Lead: Support agents with complex cases and remove operational roadblocks.\n\nClient & Stakeholder Management\n\n Primary Interface: Act as the main contact for the client’s national team regarding Level 1 activities.\n\n Collaboration: Build strong relationships with dealers, Technical Delegates, and internal stakeholders.\n\n Strategy: Support the piloting of new service solutions and contribute to long-term programme planning.\n\nRequirements\n\nEssential Experience\n\n Proven Project Management experience, ideally within the automotive or mobility sectors.\n\n People Management skills (leading small operational teams and coaching).\n\n Background in Technical Support, Customer Care, or Aftersales.\n\n Track record of meeting or exceeding KPIs/SLAs.\n\nTechnical & Soft Skills\n\n Analytical Thinking: Ability to interpret data (volumes, handling times) to solve root-cause issues.\n\n Software: Expert user of MS Office (Excel & PowerPoint) and CRM/Ticketing tools.\n\n Communication: Strong presentation skills with the ability to adapt to different audiences.\n\n Accountability: Ability to operate autonomously and take ownership of project outcomes.\n\nDesirable\n\n Experience with Business Intelligence tools (Power BI, Tableau).\n\n Familiarity with OEM dealer operations and technical assistance flows.\n\nWhat’s in it for you?\n\n Competitive Salary & Company Laptop.\n\n 25 days annual leave + Life Assurance.\n\n Benefits: Contributory pension, cashback healthcare, and Car Salary Exchange scheme.\n\n Growth: Global career progression opportunities within a company of 5,000+ experts

As a face-to-face Market Research Interviewer at Ipsos, you will be at the forefront of gathering valuable insights from the public on a variety of important and fascinating topics. Strong support system including a ticketing system for inquiries, weekly drop-in sessions, and a dedicated Facebook Gr

Provide remote technical support via phone, email and ticketing systems. You’ll take ownership of all field‑based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Attending customer sites for first install

IT Support Technician Rate - £250 (A Day) Duration - 6 Months (Initially) Location - Coventry Ir35 - Inside (Must use an umbrella company) As a Support Technician, you will be the central point of contact for all technology support on-site. You will be customer focused, using communication skills and technical knowledge to deliver an outstanding service. You will have a deep technical knowledge of Microsoft applications, including Windows 11 and Office365, and x64 hardware, to enable you to fix as many problems as possible independently. You will develop and maintain good working relationships with other technical colleagues, only passing complex problems which cannot immediately be resolved to their technology teams. The purpose of the role As a Technician, you will work alongside other technicians providing face to face and remote support, playing a major part in this step change of our ways of working. You'll be customer focused and have exceptional customer service and communications skills as you'll be working with a broad range of people with differing levels of understanding of technology. You'll have strong technical knowledge of Microsoft applications including Windows 11, Office365, and x64 hardware. You will need to be passionate about technology and able to coach colleagues and attempt to fix problems both within the Smart Bar and across our office floors. You are accountable for being a key point of contact to our on-site technology support, delivering an outstanding customer experience ensuring that you prioritise customer satisfaction in interactions and focus on pragmatic decisions to ensure business activities are not blocked taking personal responsibility for delivering on your objectives in line with our values using your expert software and technology knowledge to diagnose and resolve customer issues, including actively identifying problems and known errors adhering to our standard operating procedures to complete service requests creating knowledgebase articles, IT documentation and standard operating procedures where required escalating issues which cannot be resolved in the Smart Bar to the right technology teams managing the Smart Bar hardware inventory building relationships with our customers and your colleagues, and working as a team to provide a great service to all our customers showing initiative and helping improve the Smart Bar customer experience Your experience includes Experience of following processes and procedures, knowing how to solve problems and suggest and document continuous service improvements Demonstrate good customer service - you will be picking up queries through the IT ticketing system and face to face so getting to the heart of a customers' problems and resolving within SLA's & OLA's Knowledge of Incident & Problem Management and Request Fulfilment Experience of project work, replacing and imaging high volumes of devices Working in a technical team where you've been troubleshooting and resolving a wide range of technical problems, including Microsoft software and workstation hardware architecture Working within busy and high demanding call centre environments Having exceptional communication skills - you'll be the on-site technology point of contact for colleagues at all levels across the organisation Responding to a high volume of customer queries, prioritising and organising your own workload, whilst also collaborating as part of a team knowing how to not only solve problems, but see the bigger picture and suggest ongoing continuous service improvements working collaboratively with colleagues to ensure consistent service levels are maintained Onboarding starters and decommissioning leavers prioritising and organising your own workload having great attention to detail, and being accurate - you'll make sure your work is to the highest standard have a strong technical knowledge of the following software: Microsoft Windows 11 including diagnostic and repair tools Microsoft Office 365 Administration (Excel, Teams, Outlook, OneDrive, etc) Azure Active Directory, groups, user accounts, workstations, etc Microsoft Windows files, folders, and network drives Large multifunctional printers (ideally Canon), including admin consoles Audio Visual technologies, projectors, large screens, mics, cameras, speakers SCCM building workstations, deploying software, etc Telephony systems and Smart Phones Experience of in-house bespoke applications Remote working technologies (ideally Cisco VPN, RDP, Azure, MFA) Microsoft Intune and Outlook Apps for Android and iOS Hardware support (BIOS, drivers, imaging machines, replacing hardware, etc) Asset management systems, keeping records accurate and up to date ITSM systems containing workflows and processes

A leading Travel Operator is seeking a Ticketing & Aviation Manager to oversee the ticketing department from either their West London or Birmingham office.

Lead end‑to‑end ticketing operations taking full ownership and responsibility for overseeing the full lifecycle of the commercial ticketing inventory. We are seeking a highly experienced ticketing professional to lead the strategic planning, management and operational delivery of the UEFA Men’

We are looking for an experienced and detail-oriented Ticketing Manager to join our ticketing and hospitality team on a high-profile FIFA World Cup project. Manage stakeholder communications and act as a key liaison for ticketing matters, ensuring clear communications between internal teams and exte

Relevent in Greater London is looking for a highly experienced ticketing professional to manage ticketing operations for the UEFA Men's Club Competitions.

Succeed Recruitment Solutions is seeking an experienced Ticketing Manager for a leading Tour Operator based in West London, Birmingham, or Peterborough. The role involves managing the ticketing team and building relationships with GDS providers, while ensuring operational efficiency.

Live Nation is looking for a leader for their EMEA Tour Ticketing Department in London. The ideal candidate will have significant experience in live event ticketing, a knack for team management, and strong interpersonal skills.

We’re looking for an experienced Ticketing Manager for a super opportunity with a leading Tour Operator, based from either their West London, Birmingham or Peterborough office. The successful candidate will be responsible for the day to day management of our client’s ticketing team, to include b

Our Membership and Ticketing Services (MTS) operate seven days a week, including some evenings. As a Membership and Ticketing Services Assistant you will work on the ticket desks and our contact centre confidently selling tickets, membership and related products, building customer relationships and

King River Capital Group is seeking a Claims Specialist to manage ticketing claims from initial notice to settlement.

Work cross‑functionally with Media, Sponsorship & Licensing teams to manage ticketing inventory, manage project deadlines and ensure formal ticketing processes are adhered to. We are seeking a highly experienced ticketing professional to lead the strategic planning, management and operational deli

A leading technology company is looking for a Workplace Services Supervisor to manage EMEA ticketing operations and ensure seamless service delivery across facilities management.

This role reports to the Ticketing & Sales Manager and is responsible for the rest of the venue Ticketing team in the absence of the Ticketing and Sales Manager. You’ll ensure that specific ticketing processes are adhered to so that budget targets are met and will need to deputise for the Ticketin

Ticketing & Membership Assistant (FTC) – London,W1J 0BD. We are currently seeking a dynamic, customer service focussed individual with Tessitura experience who believes in putting the needs of a varied audience at the heart of what you do, to join the RA as a Ticketing and Membership Assistant on

We are looking for an experienced ticketing professional to join our small team in an exciting theatre production office. You will be responsible for the day-to-day running of the ticketing & box office, including sales, website management, CRM and memberships. Experience with third‑party ticketin

Recruit4Mum is looking for a dynamic Ticketing & Membership Assistant in London.

Gray Dawes Travel is hiring an experienced Fares Specialist to join their UK team.This role involves quality checking travel quotes, coordinating supplier relations, and providing training to consultants.It offers a hybrid working pattern after initial training, allowing flexibility for work from ho

The successful candidate will be responsible for the day to day management of our client's ticketing team, to include building relationships with GDS providers and driving their aviation business forward. Role of Ticketing & Aviation Manager:. If you're interested in learning more about this Ticketi

Strong experience managing ticket inventory, allocations, and holds within ticketing systems. Operational Efficiency: Seamless alignment between ticketing, accreditation, and access control. Manage ticket holds within the Olympia Ticketing Manager.

Recruit4Mum is seeking a Ticketing & Membership Assistant in London.

Cover Genius in the United Kingdom is seeking a Claims Specialist for the Ticketing Claims Team. In this role, you will manage the end-to-end adjudication of complex ticketing claims, ensuring compliance and policy validity.

A leading SaaS event management firm in London is seeking an experienced Event Operations Manager to oversee ticketing operations for high-visibility events in the Sports and Events industry.

Broadcast Recruit Ltd in Greater London is hiring a Ticketing and Accreditation Manager responsible for managing ticket inventory, allocations, and accreditation processes for major sports events. The role requires 3–5 years of experience in ticketing and event operations, strong stakeholder manag

The ideal candidate has ticketing experience, excellent communication skills, and proficiency in MS Excel.

Live Nation is seeking a ticketing manager for Festival Republic, based in Greater London. The ideal candidate should have prior ticketing experience in a similar environment, excellent Excel skills, and a strong ability to work with internal teams and stakeholders. The position requires onsite duti

ATG Entertainment Limited is seeking a Deputy Ticketing & Sales Manager in Greater London to oversee the ticketing team and enhance revenue management efforts. This role involves selling tickets, managing staff, and ensuring compliance with ticketing processes.

Succeed Recruitment is seeking an experienced Ticketing Manager for a leading Tour Operator based in West London, Birmingham, or Peterborough. You will manage the ticketing team, oversee department operations, and liaise with customers and airlines.

Deep expertise in ticketing systems, ticketing operations, and digital ticketing technologies. Develop scalable best practices and operational standards across international ticketing functions and regional teams. Analyse ticketing performance, pricing trends, customer insights, and operational data

We're looking for an experienced Ticketing Manager for a super opportunity with a leading Tour Operator, based from either their West London, Birmingham or Peterborough office. The successful candidate will be responsible for the day to day management of our client's ticketing team, to include build

Live Nation (Music) UK Limited is seeking a strategic leader to manage the Ticketing & Customer Service team for international touring activities. Located in Farringdon, London, this full-time role demands expertise in ticketing systems and strong interpersonal skills to build relationships across t

We are currently seeking a dynamic, customer service focussed individual with Tessitura experience who believes in putting the needs of a varied audience at the heart of what you do, to join the RA as a Ticketing and Membership Assistant on a part-time basis. The Ticketing & Membership Sales and Ser

Job Summary:Company: Festival RepublicDepartment: TicketingLocation: Farringdon, LondonReports to: Senior Ticket Managers and Head of TicketingWorking Hours: Mon to Fri, 10am to 6pm and additional evening and weekend work as requiredJob Type: Fixed term contract, expected duration 9 monthsRole Descr

A leading international agency is seeking a Ticketing Manager to manage ticketing activities for the FIFA World Cup 2026.

FIXR is looking for a Business Development Representative in London to drive ticketing growth by engaging new clients.

You will manage the full lifecycle of ticketing inventory, build relationships with various stakeholders, and develop a high-performing ticketing team. Relevent Football Partners seeks a senior-level ticketing professional in London to oversee ticketing operations for UEFA Men’s Club Competitions.

TATE Museum is seeking a Membership & Ticketing Assistant to provide excellent customer service at Tate Modern and Tate Britain.

B Capital in Greater London is seeking a Workplace Services Supervisor to oversee EMEA ticketing operations within their service management platform.

Assist the Account Director in delivering Ticketing & Guest communication solutions for a high-profile client. Provide training and ongoing support to the ticketing team and client Ticket Managers. Experience with online ticketing portals and guest management systems.

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this

Tibshelf - Team Member - Costa.M1, Tibshelf, Alfreton DE55 5TZ.As a team member in Costa you will create amazing drinks while providing a clean and friendly environment for our travelling customers.You may be in the Drive Thru or main building.The standards are the same- 5 star service every time.We

Are you ready to bring energy, serve up smiles, and be part of something exciting? At Popeyes, we’re all about flavour, fun, and southern hospitality—and we’re looking for Team Members to help us bring the New Orleans spirit to the UK! .Whether you're looking for flexibility or a long-term c