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Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Role Overview We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts. Responsibilities • Respond to client queries across live chat, email, and phone promptly and professionally., • Provide support to Chinese-speaking clients across UK and Canada coverage hours., • Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met., • Support clients through account opening, verification, funding, and withdrawal processes., • Help clients navigate MT4, MT5, and the MultiBank-Plus platform., • Escalate complex or sensitive cases to the relevant internal team and follow through to resolution., • Keep accurate records of client interactions and contribute to knowledge-base improvements., • Follow all compliance, KYC, and data-protection requirements. Requirements • Strong written and verbal communication skills., • Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage., • A client-first attitude with patience, professionalism, and the ability to remain calm under pressure., • Comfortable supporting clients across live chat, email, and phone., • Eligibility to work remotely from the relevant location. Preferred Qualifications • Experience in customer support within Forex, fintech, brokerage, online trading, or financial services., • Familiarity with MT4, MT5, CRM systems, and ticketing platforms., • Experience supporting Chinese-speaking clients in a regulated financial services environment. Why Join Us? Work with one of the world’s leading financial derivatives institutions. Competitive salary plus performance-based incentives. Access to a dynamic, international, and fast-growing environment. Strong opportunities for career progression within a global financial group. Be part of a business committed to innovation, excellence, and long-term growth. Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance. MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.

FT Recruitment has been asked to partner with our technology-focused client, managing their recruitment process for an IT Engineer to join their growing team in Aberdeen. This is an excellent opportunity for an organised and customer-focused individual to play a key role within a busy IT support environment, coordinating service delivery while developing their technical expertise. Key Duties: • Coordinate the day-to-day operation of the support desk, ensuring tickets are prioritised, assigned and resolved efficiently, • Monitor service levels and act as an escalation point for issues at risk of breaching agreed response times, • Take ownership of critical incidents, driving resolutions through to completion, • Schedule engineer rotas and coordinate both planned and reactive client site visits, • Maintain accurate ticketing, time recording and service documentation within internal systems, • Support the continuous improvement of service processes and operational procedures, • Provide remote technical support to clients as required, • Build and develop technical knowledge across networking, operating systems and cloud technologies, • Work closely with internal teams to ensure a high standard of customer service and support delivery This role is suited to someone with previous experience working within an IT support, service desk or technical coordination environment. Candidates must also have a full UK driving licence. Candidates should be comfortable engaging with various stakeholders whilst upholding a professional relationship often explained technical terms in non-technical jargon. Get in touch with Kris @ FT Recruitment Group to discuss this exciting opportunity.

Job Title: Infrastructure Engineer Location: Woking, UK – Hybrid Reports to: Infrastructure Manager Work schedule: Mon – Fri, 37.5 hours per week Who are VitalHub? VitalHub aspire to accelerate the delivery of digital transformation at scale, supporting healthcare organisations internationally to improve how they capture and analyse data. This helps enhance patient flow and enables better coordination of care across planned and unplanned services, mental health, workforce, and compliance. From patient-facing apps and in-hospital flow management to national system control centres supporting the provision of healthcare services across US, UK, Canada, Middle East & Australia, our solutions exist to deliver an eco-system of joined-up technical infrastructure and centralised data integration. The Opportunity: The Infrastructure Engineer will be working with the infrastructure team to manage the production estate of the UK business. They must ensure that best practices are implemented and used throughout the infrastructure. The successful candidate will be a highly motivated team player with the ability to manage changing priorities. They will be able to take direction and perform and complete tasks with minimal direction. They will have an attention to detail and take pride in the work and tasks they undertake. They will have excellent verbal and written communication skills and will be able to communicate effectively with technical and non-technical colleagues. The candidate will be ambitious to learn and looking to take the next step in their IT career. Your Responsibilities: • System monitoring, • Managing and carrying out environment checks, • Managing & deploying Patches/Updates, • Managing backups & restores, • Managing & deploying SSL certificates, • Managing & deploying anti-virus, • Server support & provisioning, • Disaster recovery and performance tests., • Network/Firewall support, • Documentation Skills: • Operating Systems i.e. Current Windows Server OS’ and Linux Platforms, • Deployment Tools (Intune, Jamf), • Infrastructure hardware including Compute, SAN’s and Networking, • Virtualisation, Microsoft Hyper V preferable, • Microsoft Azure and AWS, • Windows IIS, • SSL Certificate Management, • Microsoft SQL 2016/2019/2022, • Active Directory & domain services i.e. DNS, DHCP, GPO’s, • Network Switches, Firewalls (Fortinet and WatchGuard), Wireless Access Points, • Familiarity with Case management ticketing systems (Preferable FreshDesk), • Backup Tools and Software (Veeam or similar) Essential Experience: • Demonstrable experience operating in an Infrastructure Engineer role, • Industry recognised qualification or vocational training from a relevant provider e.g. Microsoft., • Demonstrable handson experience administering Microsoft SQL Server (2016/2019/2022), including installation, configuration, and maintenance tasks, • Proven experience working with Virtualization software (Predominantly Hyper-V, but other platforms would be a bonus)., • Demonstrable awareness/working knowledge of network principals i.e. TCP/IP, ports, VLAN's etc., • Practical experience to be able to demonstrate proficiency in managing firewalls, routers, switches and other network infrastructure. Nice to Haves: • Microsoft qualifications in relation to administration or networks (MCSE, MCSA, MCITP), • Knowledge and/or experience of SANs, • Knowledge and/or experience of working with Watchguard and Fortinet Firewall products, • Knowledge and/or experience of Microsoft 365 systems, • Knowledge and/or experience of Azure, • Knowledge and/or experience of AWS What do we offer? • Remote & flexible working, • 25 days holiday plus Bank Holidays, • Support to grow through professional learning & development courses!, • Employee Assistance Programme, • Inclusive approach to Diversity, Equity & Inclusion, • Events – networking and social, • PDP – progression & internal career opportunities, • Death in Service, • Regular training workshops Our Interview Process: • Initial screening call with the Talent Team, • Virtual interview with the Infrastructure Manager & Infrastructure Engineer – technical assessment, • Virtual interview with the Infrastructure Manager & Head of HR As an equal opportunities’ employer, VitalHub is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join VitalHub. If you require any reasonable adjustments during the recruitment process, please let the Talent Team know.

Account Manager, North UK Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in. We’re looking for an Account Manager to join our team in the North of England, forming strong relationships with venues and promoters, ideally based in Leeds or Manchester. At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of. About the role You’ll join a team focused on building strong partner relationships and driving growth across our network. With your deep understanding of the live entertainment industry and expertise in the music industry across key cities like Leeds, Manchester and Liverpool, you’ll know what makes promoters, festivals and venues thrive. This is an exciting opportunity to make an impact in a growing market—developing meaningful partnerships while driving operational excellence, revenue, engagement and long-term growth. You are collaborative and execution-oriented with a strong marketing sense, and you look for new and expanded ways to help your partners reach fans and drive growth. You will be Building and leading relationships with key partners to drive revenue targets, partner satisfaction and retention. Partnering with Marketing, Field Operations, and Client Success teams to drive operational excellence and manage on-site needs for events. Maximising Partner success by tracking sales performance across systems, surfacing key insights and deploying strategies that optimise marketing and sales strategies. Keeping your finger on the pulse of DICE product developments and industry trends that will evolve Partner event strategy. Acting as the glue connecting the region to central DICE teams, confidently managing Partner expectations and ensuring Partner needs are documented. Engaged in team collaboration to overcome ambiguity and achieve shared success. You are Passionate, humble and resilient. • Self-motivated and a team player. Actively responsible. A fan of music and culture. • Collaborative and confident communicator. Highly collaborative and confident communicator. • An analytical and curious problem solver. Extremely organised, resourceful and efficient in balancing priorities. You'll need • Local knowledge of the live industry across the North of England and based in either Leeds or Manchester. Business and commercial acumen. Strong communication skills. • Exceptional stakeholder management. Proven experience in live events in Account Management, Event Operations or Marketing. • High attention to detail and resourcefulness. An understanding of marketing, social media and analytics. • Excellent knowledge of how festivals, venues and promoters work., • Ticketing experience is a big plus. About DICE DICE is based throughout Europe, North America, Australia and India, and is rapidly growing worldwide. We’re constantly innovating to bring amazing products to fans, artists, venues and promoters. We know that having a variety of perspectives makes us a better company – it's why we strongly encourage members of underrepresented communities to apply. Find out how we're creating a more _. Our Benefits Unlimited paid holiday Monthly DICE credits Private health insurance with Vitality with tons of perks Workplace pension with Penfold Coaching and CBT sessions Classpass Summer Fridays Generous parental package Eye Care Vouchers Cycle 2 Work Workplace nursery scheme Season Ticket Loan We recognise the benefits of hybrid working and want to create the best balance to ensure we can continue working together effectively. For our UK team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team’s days and expectations during the interview process. Application process Our process usually involves a quick chat on the phone, a task and an interview where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way. For information on how we use your data, please view our _. We may use AI-assisted tools to help analyse skills and experience. These systems function solely as decision-support tools; they do not autonomously reject candidates or make final hiring decisions. Every application is subject to meaningful human oversight, with every hiring decision through the process being made by humans If you would like more information about how your data is processed, please contact us.

The Role uMotif’s Customer Support team is looking for a UK based Support Specialist who would be responsible for supporting customers during core UK business hours. The role is based remotely in the UK, although the current team is based in both the UK and US and covers the UK, European and US time zones. In this role, you will provide day to day technical and customer support for our data capture solutions. This includes being responsible for and triaging support tickets as they are received which can vary from assisting our users, making database data changes, producing data reports and extracts, investigating and solving technical issues and supporting your team and the wider business to provide an exceptional support service. At the core of the role is the ability to interrogate, manage and update captured data using SQL/MYSQL whilst adhering to data privacy and regulated data management guidelines, so we ask for 3+ years of experience providing customer support with at least 2 years demonstrable SQL skills. What will you do? • Serve as the escalation point for support cases including overall triage., • Help maintain and support our internal ticketing tools and communication channels., • Investigate and resolve 1st, 2nd and some 3rd line support issues., • Escalate complex 3rd line support issues if unable to resolve within the team., • Ensure issues are responded to within predefined company SLAs., • As a team provide continuous product support during core UK, Europe and US working hours., • Work with our third party 1st line support vendor ensuring a seamless support service., • Provide support to system users in multiple countries predominantly via email and our support ticketing system, with occasional client calls as needed., • Build professional rapport with internal and external clients by demonstrating empathy and strong communication skills and clearly document all communication with system users., • Follow up with customers to ensure full resolution, providing timely updates of progress along the way., • Become proficient in core applications in the uMotif product suite and share this knowledge with all other internal cross-functional teams as necessary., • Work in harmony with all business departments to ensure a complete support function., • Promote good practice and contribute towards knowledge sharing and process documentation., • Develop an understanding of customer processes and standard operating procedures., • Gain knowledge of clinical research workflows to support understanding and context of customer questions., • Facilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quickly. When a solution is not readily available, collaborate with other internal resources., • Demonstrate responsiveness and sense of urgency in all customer interactions., • Advocate for customers by tracking and communicating suggestions for software enhancements., • Perform other job-related duties as assigned. What you need to succeed • Prior technical support experience is preferred, especially in healthcare, life sciences, clinical research or related fields., • 3+ years of experience providing customer support with at least 2 years demonstrable SQL skills., • Excellent verbal and written communication skills and the ability to work optimally in a remote team environment., • Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends., • Excited by firefighting and a real passion for solving technical problems., • Experience working with and improving support ticketing systems, ideally Jira Service Management., • Committed to working within a team that promotes the uMotif culture., • Thrives in a fast-paced, dynamic environment., • A team player who puts the success of the team first and is motivated by helping clients and finds satisfaction in helping to resolve the issues of others., • A resourceful problem-solver who seeks out effective and efficient solutions., • Strong time management skills and ability to effectively manage multiple priorities., • Experience working within regulated environments, for example GDPR, GCP & HIPAA., • Any exposure to the following would be a real bonus: Command Line, PHP, Python, CSS, HTML, XML, JSON, Javascript., • Any experience with the following tools: Jira, AWS, Jira Service Management, Tableau, Slack, Gitlab, iOS & Android environments, MDM, Microsoft Office & GSuite. Why uMotif? • Unlimited paid holiday allowance after probation, • Contributory Salary Sacrifice pension, • Private Health Insurance via Vitality, • Simplyhealth cashback scheme, • 5x salary Life Insurance, • Full pay for the first 13 weeks of SMP during maternity leave, • Perkbox subscription, • Salary Sacrifice Cycle scheme, • Remote working, • Home office allowance, • WFH expense contribution About us Our Company uMotif’s mission is to put patients at the centre of research by building data capture solutions people love to use. Designed with patients for patients, the uMotif platform supports data capture for each phase of clinical research across all therapeutic areas. Over 22,000 participants use our applications to track and submit e-consent, symptom, eCOA, ePRO, and wearable device data. With expertise in engaging patients and fast deployments, we work with ten of the top twenty global pharmaceutical companies to power large real-world evidence (RWE) and virtual studies. Our core values: Patients First - We care about patients and put them first; from our products to our business decisions. Teamwork - Through collaborating with and supporting each other, our customers, and our partners we succeed together. Innovation - We work innovatively to design, build, and deliver engaging technology. Team uMotif are united in our belief that patient-centric thinking combined with beautiful technology and effective teamwork can truly change clinical research for the better. We search for mission-driven people who are not afraid to be challenged - who want to tackle demanding problems and embrace innovative ideas. uMotif is an equal opportunities employer We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We want everyone at uMotif to be comfortable bringing their true self to work. That means acknowledging your personality, including the quirky bits, and bringing your interests, hopes, dreams, and even fears with you is fine, even if they don't seem relevant to your work.

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary: £30,000 Location: Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: • Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately., • Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits., • Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions., • Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities., • Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services., • Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team., • Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments., • Document all customer contact data and activities accurately, • Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes., • Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues. Person Spec: • A postgraduate with a qualification in Electrical Engineering is essential, • Experience or knowledge of Electrical Engineering experience, • Proficiency in using SAP or similar CRM systems Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters. Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry. We are looking for a Customer Success Specialist who supports clinics across their entire journey with Adoreal, from the moment they sign on through every day they operate on the platform. This role blends hands-on onboarding with ongoing technical support, training, and adoption. One week you might be on site at a clinic walking their staff through new workflows. The next you might be remotely troubleshooting a billing issue or shaping a new help center article. We want someone who works proactively rather than reactively. You should be the person who anticipates where clinics will struggle, builds resources before they need them, and treats every support interaction as a chance to improve how the platform works for everyone. You are equally comfortable running a structured implementation project and jumping into an unexpected support ticket. Travel across Europe is part of the role. When a new clinic comes on board, or an existing one needs deeper training, you will be there in person. Candidates should live in Poland, Spain, Sweden, or the United Kingdom within an hour of a major airport. Onboard new clinics • Serve as the primary point of contact during implementation, coordinating across internal teams (technical, CRM, training) and clinic stakeholders., • Support configuration of Adoreal’s EMR and CRM systems and help clinics migrate data from their existing tools., • Organize and structure clinic data so it aligns with Adoreal’s analytics framework., • Manage project timelines, track milestones and dependencies, flag risks early, and communicate status clearly., • Travel on site to deliver staff training and lead clinics through their transition to the platform. Support clinics once they’re live • Act as the first point of contact for clinic staff and patient inquiries, ensuring all requests are addressed within 24 hours., • Troubleshoot technical issues, triage support tickets, and coordinate escalations with Product and Engineering when needed., • Monitor adoption after go live and reach out proactively to clinics that are struggling, rather than waiting for problems to surface. Train and enable on an ongoing basis • Build and maintain onboarding documentation, training guides, FAQs, training videos, and other self service resources., • Keep clinics current on new features, UI updates, and bug fixes through release notes and follow up sessions., • Travel on site for refresher training, workflow audits, or whenever a clinic needs hands on guidance after going live. Close the feedback loop • Track and document bugs, recurring issues, and feature requests., • Identify patterns across clinics and translate them into product insights for the Product and Growth teams., • Explore automation opportunities (chatbots, predictive troubleshooting, smarter self service) that reduce repetitive support work and free you to focus on higher value clinic interactions., • Minimum 4 years of combined experience across customer success, software implementation, technical support, or healthcare onboarding, ideally in SaaS or digital health., • Hands on experience with EMR and CRM systems, data migration, and digital workflow tools., • Native level English fluency (C2) with strong written and verbal communication. Additional European languages are a plus., • Demonstrated success managing multiple implementation or onboarding projects simultaneously., • Familiarity with healthcare workflows including patient intake, documentation, billing, scheduling, and compliance., • Strong familiarity with support ticketing systems and escalation processes., • Experience training clinical and administrative staff on new systems., • Comfort building help center content, training documentation, and self service resources., • Awareness of regulatory requirements in healthcare data handling and access control., • Willingness and ability to travel across Europe for clinic visits and on site training. Organized, collaborative, tech savvy, and oriented toward efficiency, scalability, and proactive problem solving. At Adoreal, we believe in supporting our team’s well-being and growth through comprehensive benefits and a collaborative, people-first culture. As a globally remote company, we prioritize flexibility, inclusivity, and teamwork rooted in the Adoreal principles. Benefits & Perks: • Paid time off (PTO) and paid holidays, • Performance-based bonuses and company equity opportunities, • Fully remote work environment with flexible schedules, • Collaborative and thriving team culture guided by Adoreal’s core values Joining Adoreal means becoming part of a high-performing, ambitious team that works hard, achieves extraordinary results, and enjoys the rewards that follow. Every employee receives equity, aligning us all in our shared success. Promotions and growth opportunities are limitless, driven only by your performance and dedication to our core principles: • We do what is best for the company, not what is best for individuals of the company—we take pride in our work, but not in pride itself—the success of Adoreal is more important than our egos., • We always share relevant information and admit our mistakes freely and openly (even when it is worrisome or uncomfortable to do so). Candid communication and a solution-oriented mindset is rewarded., • We innovate by finding the right problems, then solving them. We thrive on change that minimizes complexity and improves situations for our stakeholders., • We incentivize efficient results & people over process and focus only on the work that creates the most value for our stakeholders., • We are quietly confident and openly humble, being tenacious in our quest to perform and inspire others with our thirst for excellence., • We do not bow up and knock down—we care about our teammates and treat all of them with respect, regardless of their level within the company., • We are steadfast in our pursuit to better our company, our colleagues, and ourselves. When we hire, we only hire people who bleed our principles and who will hopefully be our replacement one day. Adoreal is an equal opportunity employer committed to fostering a diverse, inclusive, and fair workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable U.S. law (EEOC) or local employment regulations where we operate. We encourage applications from candidates of all backgrounds. Accommodations for disabilities are available upon request throughout the recruitment process. We are not working with search firms for this role, thank you

Join The UK’s #1 Tips & Tronc Distribution Solution for Hospitality! Hi there! Thanks for checking out this role! If you're the right fit, you’ll be joining an incredibly dedicated team at the forefront of fair, transparent, and staff-controlled tipping in the hospitality industry and beyond. We’ve doubled our revenue in the last six months, cementing our position as the UK’s #1 tips & tronc distribution solution, and we have ambitious goals to grow even further. About the Role We’re looking for a Customer Success Manager with a passion for building long-term client relationships and driving measurable success. You’ll manage a portfolio of accounts, deliver a white-glove experience, and work cross-functionally to ensure our clients get the very best from TiPJAR. This role is all about retention, engagement, and satisfaction — as well as helping to shape the future of the Customer Success team through knowledge sharing, process improvements, and mentoring. What You’ll Do ✅ Own the post-onboarding relationship with assigned clients, ensuring consistency and value delivery. ✅ Actively manage client goals, platform usage, and account health to maximise retention. ✅ Lead regular account reviews, providing actionable insights and recommendations. ✅ Anticipate risk by monitoring engagement signals and addressing issues before they escalate. ✅ Build a deep understanding of client business models, tipping policies, and success metrics. ✅ Support clients in adapting to legislative changes, platform updates, and operational challenges. ✅ Collaborate with Product, Tech, and Support to resolve issues and champion client needs. ✅ Share best practices and contribute ideas to improve ways of working. ✅ Play an active role in roadmap discussions and cross-functional initiatives that enhance the client journey. What We’re Looking For 🔹 Proven experience in Customer Success or Account Management (ideally in SaaS, fintech, or hospitality). 🔹 Strong relationship-building skills with excellent verbal and written communication. 🔹 Ability to deliver strategic account reviews and present recommendations confidently. 🔹 Proactive, problem-solving mindset with strong organisational skills. 🔹 Team player who contributes to process improvements and knowledge sharing. 🔹 Bonus: Experience with CRM software (HubSpot a plus) or knowledge of hospitality operations. Tools & Platforms We Use 💬 Microsoft Teams & 📂 OneDrive – Communication and collaboration 📊 Freshsales – CRM and client tracking 🚀 Rocketlane – Project management and onboarding 🎨 Canva – Creating content and client-facing material 📧 SendGrid – Customer comms and automation 🎟️ Freshdesk – Support and ticketing system Why Join Us? We know that start-up/scale-up life isn’t for everyone—there will be challenges. But having a brilliant team, a strong purpose, and making a real difference in the lives of our users makes it all worthwhile. At TiPJAR, you’ll be supported to do your best work, feel empowered in your role, and play a direct part in shaping the future of tipping. What We Offer: 💼 Flexible working hours 🍽️ Exposure to some of the best UK hospitality operators 📈 Career progression opportunities 🏖️ 33 days holiday (including bank holidays) 🏠 Remote working 🌍 ‘Work from anywhere’ policy – work abroad for up to 4 weeks per year 🐶 Dog-friendly London office 💙 An excellent team culture based on values created by our team The Interview Process We want to make sure this role is the perfect fit for both you and us. Here’s what to expect: 1️⃣ First Stage – A Teams call with recruitment team to discuss your experience and motivations. 2️⃣ Second Stage – A deeper interview with our Head of Customer Success, focusing on strategy, problem-solving, and your fit with the business. 3️⃣ Final Stage – Meet our COO, A conversation about leadership, impact, and where you fit in our journey 💌 Apply now and help us continue to grow as the UK’s #1 tips & tronc distribution solution for hospitality! Pre-employment Screening All successful candidates must undergo a DBS check, as well as other pre-employment checks such as referencing and right to work. Offers of employment are contingent upon candidates securing and demonstrating their right to work in the UK. Evidence of this right must be provided to TiPJAR, in accordance with the Immigration, Asylum and Nationality Act 2006, before the start of employment. Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. At Astra, a Technical Account Manager is the first line of technical troubleshooting for our customers. This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, and provide clear guidance and support to customers and internal teams. They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary. The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers. This role requires working hours of 12:00 AM – 9:00 AM Eastern Time (ET), providing overnight coverage for Astra’s platform and customers. This schedule aligns naturally with UK and EU business hours, making candidates in those time zones a strong fit. North American and other candidates are also welcome if they are committed to this shift. Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops. Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication. 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus). Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools. Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues. Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations. Experience with support systems like Zendesk (or similar ticketing platforms). A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams. A proactive, detail-oriented approach and willingness to document solutions and processes for future use. Proactive mindset - you seek out ways to improve systems and enable others Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience. Monitoring: Experience with observability and alerting systems Proficiency with cloud platforms, ideally Google Cloud Platform (GCP) Understanding of APIs, data integrations, and common troubleshooting workflows Experience with ticketing systems (Zendesk, Jira, or similar) Comfort working with logs, SQL queries, and basic debugging tools Strong documentation skills for both internal and customer-facing materials Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery) Infrastructure as Code: Terraform, CloudFormation, or similar CI/CD: GitHub Actions, CircleCI, or similar platforms Programming: Python, Go, Bash for automation and tooling Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported. Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance. Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable. Knowledge Sharing: Create documentation and insights that empower customers and reduce friction. Feedback Loop: Bridge customer needs and engineering innovation to shape Astra’s future solutions. Competitive compensation with equity in a growing fintech company (note that international employees may have different tax treatment) Remote-first culture with flexible working arrangements Small team, big impact - your work directly shapes our entire platform infrastructure Professional growth - lead infrastructure decisions for a scaling fintech platform Modern tech stack - work with cutting-edge cloud technologies Mission-driven - build infrastructure that powers financial innovation Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team. We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you.

Travel Flights and Ticketing Executive Experience Required:Previous ticketing experience using a GDS, Galileo is essentialGood knowledge of flights and faresAttention to detailAbility to manage own workload

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Be everyone's champion this Summer by scoring a new role with HICA!.Ready to Lead with Heart? Step Up as a Team Leader at Overton House!.Are you a compassionate and motivated care professional ready to take the next step in your career? We have a fantastic opportunity for an experienced Care Assista

Rochester, Kent UK -Working Onsite.Up to £70,000 depending on experience and skills.Join BAE Systems and youll be part of something bigger.As a valued member of our global colleague network, youll bring your unique skills and perspectives to help pioneer progress and protect what matters most.Youll

Elior at work - Workdays Made Better with Great Food.Whether it's a quick grab-and-go snack or a hearty lunch, with.To ensure full area of responsibility is cleaned (and cleared where contractually bound) in line with relevant cleaning schedule to Elior UK and client standards.To ensure COSHH and He

Carry out general repairs and maintenance tasks across student accommodation buildings and communal areas.Perform basic plumbing, electrical, carpentry, painting, and decorating repairs within competency levels.Respond promptly to maintenance requests from residents and staff.Diagnose faults and det

Central Logistics Centre, Gravelly Park, Birmingham.We are looking for a reliable and hardworking Goods In Team Member to join a pharmaceutical logistics operation.You will be responsible for receiving, checking, and processing incoming deliveries of pharmaceutical and healthcare products, ensuring

Student Experience Team Member.We are looking for an enthusiastic and approachable Student Experience Team Member to help create a welcoming, safe, and engaging environment for residents living in our student accommodation.This role is ideal for someone who enjoys working with people, delivering exc

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy.Thats why were on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.As part of the DFS group, we deliver for our group brands - D

Self-Employed Multi-Drop Delivery Driver (XLWB).Ready to Hit the Road? Join ATA Norths Winning Team!.ATA North is seeking reliable, professional Delivery Drivers to join our growing logistics network.Whether you are an experienced multi-drop professional or looking to transition into the sector, we

Become a Self-Employed Delivery Driver withEvriwith our.LIVE apply in as little as 5 minutes.Looking for anew roleor a more flexible way to earn that fits around your lifestyle? JoinEvrias a self-employed delivery driver working on a schedule that suits you.PLUS, with our Day 1 roadmap, you can get

Seasonal Part-Time Sales Team Member.Now Hiring Seasonal Part-Time Sales Team Members.Join our team and walk the path with Clarks!.Are you ready to step into a seasonal role with a company that values passion, fun, and exceptional customer service?.Interviews planned for Wednesday 15th July 2026.We'

Monday to Friday, 9:00am 5:00pm.An exciting opportunity has arisen for an experienced Manufacturing Team Leader to join a growing advanced manufacturing organisation based in Abingdon.This role leads amanufacturing team, responsible for all production activities following manufacture and treatment t

Ready to kickstart your driving career? Join us as a Trainee Driver at The Sofa Delivery Company, where you'll embark on our in-house Driving School programme! During your first 12 weeks, youll drive a 3.Dont worry if youre new to driving a 7.From covering the costs of your training and medical asse

Mealmarket Street & Pittodrie Street, Aberdeen.Multiple Start Dates Available.We are recruiting Cleaners to support accommodation turnaround operations across Student Roost sites in Aberdeen during key seasonal periods.This is a great opportunity for experienced and reliable cleaners to join a fast-

The role acts as a conduit between the team leads, members and senior management and the client.Monday - Friday 08:00am - 16:00pm.Act as G4S management team point of contact for the client.To act as the liaison and escalation point of contact between team leaders, individual team members and the Gua

About The Sofa Delivery Company.At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy.Thats why were on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.As part of the DFS group, we

Forde Automotive, a leading provider of car delivery drivers across the UK, are seeking competent and customer-oriented individuals to join their team.Their clients, prominent players in the automotive sector, require car delivery drivers on a national scale.As a car delivery driver, you will work i

About The Sofa Delivery Company.At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy.Thats why were on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.As part of the DFS group, we

Full-time, four on four off (Days).We are seeking an effective and hands-on.You will play a key role in leading a production team, ensuring safe, efficient and high-quality output in a fast-paced FMCG environment.The Production Team Lead is responsible for supporting daily production performance, ma

Reporting To: Human Resources Director.To ensure all areas of the building are cleaned to the highest standard.This includes all communal areas and washrooms, which are to be cleaned regularly throughout the day.Duties will include vacuuming, mopping, dusting, emptying bins, polishing and wiping all

Join Yodel by InPost - Deliver More & Earn More.Yodel is now part of the InPost family, connecting you to one of the UK's largest parcel delivery networks.Every week, we deliver millions of parcels across the UK - including to over 10,000 convenient parcel lockers.We're looking for Self-Employed Cor

An exciting opportunity has arisen for an individual to join the Operations and Maintenance team at Lancashire Renewables Ltd working on a 5-shift system at our Thornton facility.The Shift Engineering Team Leader is key to keeping Lancashire Renewables running smoothly.This role covers a range of re

You are an experienced laboratory professional and confident Team Leader, responsible for the day-to-day leadership, performance, and delivery of high-quality laboratory testing services.You excel at managing team workloads, ensuring compliance with QHSE standards, and consistently delivering strong

The Role: Assembly Team Leader.We are seeking a motivated and experienced Assembly Team Leader to oversee the day-to-day activities of our Assembly & Test Technicians.You will ensure that build and test work is delivered safely, on time and to the highest quality standards.This is a hands-on leaders

Delivery Driver to join their busy operation.Delivering critical medication to pharmacies.Working 4 days Mon to Thur, plus a Saturday.Sundays + 1 day in the week off.Routes are consistent, meaning you will quickly become familiar with delivery destinations and customers.Mon to Fri £136 to £151 per

An exciting opportunity for a customer-focused team leader with experience in customer service, operations management, KPI reporting and staff development.You will support the delivery of energy advice services across North East Scotland.If youve also worked in the following roles, wed also like to

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights.We help connect everyday people with flexible work at home market research opportunities that influence real products, services, and customer experiences.Role Overview: We are welcom

Key Responsibilities: Sweeping, mopping, vacuuming, and polishing floors.Dusting and wiping down surfaces.Cleaning toilets, washrooms, kitchens, and communal areas.Emptying bins and disposing of waste appropriately.Replenishing consumables such as soap, toilet paper, and paper towels.Cleaning window

Company description: At Warburtons, family is at the heart of our business.Five generations? worth of expertise that goes into making our bakery products allows us to continue a tradition of baking inherited over the past 150 years.Warburtons is the largest bakery brand in the UK, but that doesnt al

Accelerate Personnel are currently recruiting for 3.Tonne Drivers on behalf of our reputable client, one of the UKs leading furniture retailers, based in Thetford.We are offering a range of shift patterns from Monday to Friday.Successful candidates will work as part of a two-person delivery team, re

Job Type: Full-time / Temp-to-Perm.Start Date: Immediate starts available.Are you a reliable and experienced Class 2 driver looking for your next opportunity? We're on the lookout for motivated individuals to join our dynamic logistics team.Whether you're seeking steady work or a new challenge, we'v

Mark Fell Photo Centre is a retail business with two sites in Tidworth and Amesbury Wiltshire retailing picture frames, mounts, as well as offering an image printing and a bespoke framing service.The business also operates on-line with a large and growing customer base.We are looking for a team memb

Early Morning Delivery Drivers Needed! Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across the UK.Were looking for reliable, self-employed delivery drivers who are ready to hit the road and make an impact in their local community.Join a tea