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1st Line Service Desk Technician Network, IP, DNS, DHCP, NAT, VPN, VOIP, Router, Modem, Security, CompTIA. My client is a fast growing Internet / IT services provider that have an immediate requirement for a 1st Line Service Desk Technician. As 1st Line Service Desk Technician you'll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client's requiring technical assistance. You'll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services. The 1st Line Service Desk Technician will have basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN), Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems, Familiarity with configuring routers and modems, Basic understanding of cybersecurity principles. Any IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent would be a benefit. The role will involve working across various shift patterns covering 7 days per week so flexibility is essential. The role will offer some home working. 1st Line Service Desk Technician Network, IP, DNS, DHCP, NAT, VPN, VOIP, Router, Modem, Security, CompTIA.Network, IP, DNS, DHCP, NAT, VPN, VOIP, Router, Modem, Security, CompTIA. Network, IP, DNS, DHCP, NAT, VPN, VOIP, Router, Modem, Security, CompTIA. MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

1st / 2nd Line Support Engineer – MSP Whitstable, Kent £28,000 – £32,000 depending on experience Must have Full Driving licence • Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment?, • Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues?, • Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day? If so, this could be an excellent next step. We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base. This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment. The Opportunity You will join a collaborative technical team supporting a variety of external clients across different environments and technologies. The role offers strong technical variety and exposure across Microsoft 365, desktop support, networking, cloud technologies, and infrastructure support. You will work closely with more senior engineers and gain hands-on exposure to project work as your experience develops. What you will be doing • Providing 1st and 2nd line technical support to external clients, • Troubleshooting Microsoft 365 and Windows desktop issues, • Supporting users across desktop, laptop, mobile, and modern workplace environments, • Managing Active Directory and user administration tasks, • Supporting Intune and endpoint-related issues, • Assisting with networking issues including DNS, DHCP, TCP/IP, Wi-Fi, and connectivity troubleshooting, • Escalating more complex issues to senior engineers where required, • Maintaining accurate ticket notes and documentation, • Visiting client sites when required, • Supporting project delivery work as your skills develop Technologies you will work with: Experience in some of the following would be beneficial: • Microsoft 365, • Windows desktop environments, • Active Directory, • Intune / endpoint management, • Basic networking fundamentals, • DNS / DHCP / TCP/IP, • Firewalls, switches, and Wi-Fi troubleshooting, • Helpdesk / ticketing systems, • Printers and end-user hardware You do not need experience across everything. Solid technical fundamentals, good communication skills, and the right attitude are more important. What they are looking for • Experience within a 1st Line or 2nd Line IT support role, • MSP experience would be highly beneficial, • Strong customer service and communication skills, • Good troubleshooting ability and willingness to learn, • Organised and comfortable managing support tickets, • Somebody professional, reliable, and helpful, • Full UK driving licence and access to your own vehicle is essential What is on offer • Supportive MSP environment with technical progression, • Exposure across Microsoft 365, networking, cloud, and infrastructure technologies, • Opportunity to gain broader technical experience and project exposure, • Growing business with a collaborative team culture, • £28,000 – £32,000 depending on experience If you are currently working in IT support and want a role where you can continue developing your technical skills within a modern MSP environment, this is well worth a conversation.

We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry. We are looking for a Customer Success Specialist who supports clinics across their entire journey with Adoreal, from the moment they sign on through every day they operate on the platform. This role blends hands-on onboarding with ongoing technical support, training, and adoption. One week you might be on site at a clinic walking their staff through new workflows. The next you might be remotely troubleshooting a billing issue or shaping a new help center article. We want someone who works proactively rather than reactively. You should be the person who anticipates where clinics will struggle, builds resources before they need them, and treats every support interaction as a chance to improve how the platform works for everyone. You are equally comfortable running a structured implementation project and jumping into an unexpected support ticket. Travel across Europe is part of the role. When a new clinic comes on board, or an existing one needs deeper training, you will be there in person. Candidates should live in Poland, Spain, Sweden, or the United Kingdom within an hour of a major airport. Onboard new clinics • Serve as the primary point of contact during implementation, coordinating across internal teams (technical, CRM, training) and clinic stakeholders., • Support configuration of Adoreal’s EMR and CRM systems and help clinics migrate data from their existing tools., • Organize and structure clinic data so it aligns with Adoreal’s analytics framework., • Manage project timelines, track milestones and dependencies, flag risks early, and communicate status clearly., • Travel on site to deliver staff training and lead clinics through their transition to the platform. Support clinics once they’re live • Act as the first point of contact for clinic staff and patient inquiries, ensuring all requests are addressed within 24 hours., • Troubleshoot technical issues, triage support tickets, and coordinate escalations with Product and Engineering when needed., • Monitor adoption after go live and reach out proactively to clinics that are struggling, rather than waiting for problems to surface. Train and enable on an ongoing basis • Build and maintain onboarding documentation, training guides, FAQs, training videos, and other self service resources., • Keep clinics current on new features, UI updates, and bug fixes through release notes and follow up sessions., • Travel on site for refresher training, workflow audits, or whenever a clinic needs hands on guidance after going live. Close the feedback loop • Track and document bugs, recurring issues, and feature requests., • Identify patterns across clinics and translate them into product insights for the Product and Growth teams., • Explore automation opportunities (chatbots, predictive troubleshooting, smarter self service) that reduce repetitive support work and free you to focus on higher value clinic interactions., • Minimum 4 years of combined experience across customer success, software implementation, technical support, or healthcare onboarding, ideally in SaaS or digital health., • Hands on experience with EMR and CRM systems, data migration, and digital workflow tools., • Native level English fluency (C2) with strong written and verbal communication. Additional European languages are a plus., • Demonstrated success managing multiple implementation or onboarding projects simultaneously., • Familiarity with healthcare workflows including patient intake, documentation, billing, scheduling, and compliance., • Strong familiarity with support ticketing systems and escalation processes., • Experience training clinical and administrative staff on new systems., • Comfort building help center content, training documentation, and self service resources., • Awareness of regulatory requirements in healthcare data handling and access control., • Willingness and ability to travel across Europe for clinic visits and on site training. Organized, collaborative, tech savvy, and oriented toward efficiency, scalability, and proactive problem solving. At Adoreal, we believe in supporting our team’s well-being and growth through comprehensive benefits and a collaborative, people-first culture. As a globally remote company, we prioritize flexibility, inclusivity, and teamwork rooted in the Adoreal principles. Benefits & Perks: • Paid time off (PTO) and paid holidays, • Performance-based bonuses and company equity opportunities, • Fully remote work environment with flexible schedules, • Collaborative and thriving team culture guided by Adoreal’s core values Joining Adoreal means becoming part of a high-performing, ambitious team that works hard, achieves extraordinary results, and enjoys the rewards that follow. Every employee receives equity, aligning us all in our shared success. Promotions and growth opportunities are limitless, driven only by your performance and dedication to our core principles: • We do what is best for the company, not what is best for individuals of the company—we take pride in our work, but not in pride itself—the success of Adoreal is more important than our egos., • We always share relevant information and admit our mistakes freely and openly (even when it is worrisome or uncomfortable to do so). Candid communication and a solution-oriented mindset is rewarded., • We innovate by finding the right problems, then solving them. We thrive on change that minimizes complexity and improves situations for our stakeholders., • We incentivize efficient results & people over process and focus only on the work that creates the most value for our stakeholders., • We are quietly confident and openly humble, being tenacious in our quest to perform and inspire others with our thirst for excellence., • We do not bow up and knock down—we care about our teammates and treat all of them with respect, regardless of their level within the company., • We are steadfast in our pursuit to better our company, our colleagues, and ourselves. When we hire, we only hire people who bleed our principles and who will hopefully be our replacement one day. Adoreal is an equal opportunity employer committed to fostering a diverse, inclusive, and fair workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable U.S. law (EEOC) or local employment regulations where we operate. We encourage applications from candidates of all backgrounds. Accommodations for disabilities are available upon request throughout the recruitment process. We are not working with search firms for this role, thank you

Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering real-time transfers, bank debits, card disbursements, and complex financial compliance systems. We provide APIs and automation tools that enable businesses to move money programmatically while maintaining strict regulatory requirements. At Astra, a Technical Account Manager is the first line of technical troubleshooting for our customers. This person will respond to inbound inquiries, investigate and resolve integration issues, aid in technical client configurations, and provide clear guidance and support to customers and internal teams. They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary. The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers. This role requires working hours of 12:00 AM – 9:00 AM Eastern Time (ET), providing overnight coverage for Astra’s platform and customers. This schedule aligns naturally with UK and EU business hours, making candidates in those time zones a strong fit. North American and other candidates are also welcome if they are committed to this shift. Serve as a front-line technical contact by answering customer support inquiries, troubleshooting integration issues, and payment ops. Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations. Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service. Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation. Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary. Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication. 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus). Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools. Strong troubleshooting skills and the ability to investigate and resolve integration or data flow issues. Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations. Experience with support systems like Zendesk (or similar ticketing platforms). A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams. A proactive, detail-oriented approach and willingness to document solutions and processes for future use. Proactive mindset - you seek out ways to improve systems and enable others Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience. Monitoring: Experience with observability and alerting systems Proficiency with cloud platforms, ideally Google Cloud Platform (GCP) Understanding of APIs, data integrations, and common troubleshooting workflows Experience with ticketing systems (Zendesk, Jira, or similar) Comfort working with logs, SQL queries, and basic debugging tools Strong documentation skills for both internal and customer-facing materials Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery) Infrastructure as Code: Terraform, CloudFormation, or similar CI/CD: GitHub Actions, CircleCI, or similar platforms Programming: Python, Go, Bash for automation and tooling Customer Trust: Be on the front line, ensuring Astra’s integrations run seamlessly and customers feel supported. Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance. Onboarding Success: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable. Knowledge Sharing: Create documentation and insights that empower customers and reduce friction. Feedback Loop: Bridge customer needs and engineering innovation to shape Astra’s future solutions. Competitive compensation with equity in a growing fintech company (note that international employees may have different tax treatment) Remote-first culture with flexible working arrangements Small team, big impact - your work directly shapes our entire platform infrastructure Professional growth - lead infrastructure decisions for a scaling fintech platform Modern tech stack - work with cutting-edge cloud technologies Mission-driven - build infrastructure that powers financial innovation Astra is a remote-first company hiring only within the U.S. We value thoughtful collaboration, clarity, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team. We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you.

Employment type: Permanent. Full time Location and remote rules: Remote or hybrid (option to use the Edinburgh office), UK based. Company overview BR-DGE is an award winning FinTech scale-up that enables e-commerce and technology businesses the freedom and flexibility to redefine the way their customers pay. We’re a pioneer in Payment Orchestration and support Enterprise businesses in optimising their payment infrastructure to create market leading and frictionless digital payment experiences. We’re an extremely ambitious group, with strong financial backing, who have created an amazing platform, which is pushing the boundaries of payment technology. We’re working with some incredible brands and household names across the travel, retail and gambling sectors, and together with our strengthened management team, we are poised for exponential growth. Now, we’re looking for exceptional talent that is eager to do the best work of their life while supporting others in doing the same, to be a critical part of, and fuel this growth phase. If you’re motivated by an environment that encourages professional progression and personal development, then we would love to hear from you! Customer Support Engineer BR-DGE is going through an exciting period of growth and to fuel this we are looking for an experienced Customer Support Engineer to take a leading role in helping our customers have a seamless experience using our platform. You will help our customers integrate with our growing range of products and services, while having a proactive attitude in diagnosing issues and driving solutions through to resolution. Responsibilities As a Customer Support Engineer, you’ll: • have experience working with customers who require assistance understanding how to integrate into language-agnostic API gateways, • troubleshoot issues, file bugs, and collaborate with our engineering teams to provide a customer experience that excels, • work closely with your team and management to advocate for our customers, identifying areas of improvement within our products and services, • help customers in support queues using ticketing tools, • effectively communicate technical issues to diverse audiences, including non-technical stakeholders, by translating complex concepts into easily understandable terms, • have demonstrated ability to learn and understand a range of products that are constantly evolving and growing, • own our knowledge base technical documentation from creation to completion, • be capable of understanding technical documentation alongside having some basic web development knowledge, and ideally being able to craft simple API requests based on this using tools such as postman, • design and implement onboarding processes to integrate customers onto the BR-DGE Platform, • generate reports on customer transactions, providing valuable insights for internal teams, • have an appetite for taking on challenges and understanding integration choices that customers make, • have good verbal and written communication skills, • have experience working in a company that embraces an Agile methodology Person The type of person we’d love to meet: • An experienced Customer Support Engineer with a proven track record of success within a similar, challenging environment, • Excellent communication and problem-solving skills, • A strong relationship builder who will challenge and collaborate, • Well organised and able to track multiple workflows, • A great team player and all-round good human being! Benefits: • Competitive salary, • Investment in your learning, development, and career progression, • Your own quality laptop and hardware, • Regular team events & socials, • 33 days holiday inc public holidays, • Additional birthday day off, • Flexible working, • A culture that champions rapid career progression

Airfare & ticketing knowledge including fare rule interpretation. Flights and Ticketing Specialist. They are seeking a Flights and Ticketing Specialist to join their team.

Flights and Ticketing Specialist responsibilities: Handle post booking tasks — amendments, cancellations, schedule changes, customer requestsProcess flight changes, refunds, reissues and repricing</li&

The ideal candidate has ticketing experience, excellent communication skills, and proficiency in MS Excel.

Reporting to the Account Director, you will assist in delivering the Ticketing & Guest communications solutions for a high-profile client. Systems training & support: provide support and guidance to the ticketing team on how to use the system, establishing best practices, monitoring progress as well

Service Delivery Senior Manager – Ticketing (18 month FTC).

A passion for sports and experience with ticketing systems are preferred.

Cover Genius in the United Kingdom is seeking a Claims Specialist for the Ticketing Claims Team. In this role, you will manage the end-to-end adjudication of complex ticketing claims, ensuring compliance and policy validity.

Fuse International Limited is seeking an experienced Account Manager to oversee ticketing and guest communications solutions.

The London City Lionesses are seeking a Ticketing Manager to lead their ticketing operation during an exciting phase of growth. This role offers a unique opportunity to shape the ticketing function at one of the fastest-growing clubs in women's football, focusing on enhancing supporter experiences a

We're looking for an experienced Ticketing Manager for a super opportunity with a leading Tour Operator, based from either their West London, Birmingham or Peterborough office. The successful candidate will be responsible for the day to day management of our client's ticketing team, to include build

Spinwell Global is seeking a Senior Solutions Architect for a hybrid position in London, focusing on passenger-facing systems and transport ticketing solutions. The role requires skills in designing complex solutions involving hardware and software, along with a strong understanding of enterprise ar

If you’re interested in learning more about this Ticketing Manager opportunity, press the apply online button now!. We’re looking for an experienced Ticketing Manager for a super opportunity with a leading Tour Operator, based from either their West London, Birmingham or Peterborough office. The

We are seeking an experienced Ticketing Director to oversee and lead end-to-end ticketing operations and guest management for a major football hospitality programme for FIFA World Cup 2026. Team Lead: Day-to-day management of core ticketing team of 4 who are responsible for central management of all

Platinum Travel Recruitment Ltd is seeking an experienced Travel Ticketing Manager for their London, Birmingham, or Peterborough office. The role includes overseeing the daily management of the ticketing team and driving the aviation business forward through effective communication and relationship-

B Capital in Greater London is seeking a Workplace Services Supervisor to oversee EMEA ticketing operations within their service management platform.

CM recruitment is looking for a Flights and Ticketing Specialist to join an award-winning tour operator based in North London. This fully remote position offers a salary of up to £35,000, dependent on experience, and involves managing post-booking tasks, flight changes, and ticketing accuracy.

This role reports to the Ticketing & Sales Manager and is responsible for the rest of the venue Ticketing team in the absence of the Ticketing and Sales Manager. You’ll ensure that specific ticketing processes are adhered to so that budget targets are met and will need to deputise for the Ticketin

Rail Delivery Group is looking for a Testing Lead to manage technical testing for Digital Ticketing projects.

Fuse is seeking an experienced Event Professional to manage major sports events and ticketing operations, specifically for the UEFA Finals. Candidates should have experience managing ticketing and guest programmes in high-stakes environments.

FIXR is looking for a Business Development Representative in London to drive ticketing growth by engaging new clients.

Derbyshire County Council is searching for a Principal Officer - Ticketing to spearhead the development of integrated ticketing systems across the East Midlands. The ideal candidate will have significant experience in transport technology and integrated ticketing strategies, along with strong stakeh

We are looking for an experienced ticketing professional to join our small team in an exciting theatre production office. You will be responsible for the day-to-day running of the ticketing & box office, including sales, website management, CRM and memberships. Experience with third‑party ticketin

Working closely with transport operators, local authorities, suppliers and strategic partners, you will help shape innovative ticketing systems using smart technologies including contactless payments, smartcards, mobile ticketing and integrated journey planning tools. Familiarity with smartcard and

Succeed Recruitment is seeking an experienced Ticketing Manager for a leading Tour Operator based in West London, Birmingham, or Peterborough. You will manage the ticketing team, oversee department operations, and liaise with customers and airlines.

ATG Entertainment Limited is seeking a Deputy Ticketing & Sales Manager in Greater London to oversee the ticketing team and enhance revenue management efforts. This role involves selling tickets, managing staff, and ensuring compliance with ticketing processes.

The role requires strong communication and project management skills, along with experience in revenue management and a familiarity with ticketing systems.

Succeed Recruitment Solutions is seeking an experienced Ticketing Manager for a leading Tour Operator based in West London, Birmingham, or Peterborough. The role involves managing the ticketing team and building relationships with GDS providers, while ensuring operational efficiency.

King River Capital Group is seeking a Claims Specialist to manage ticketing claims from initial notice to settlement.

Indra Group UK & Ireland is seeking a Service Delivery Senior Manager to lead maintenance services delivery for a major public transport programme.The role involves managing multidisciplinary teams and ensuring operational excellence across several functions.The ideal candidate will have experience

Reporting to the Account Director, you will assist in delivering the Ticketing & Guest communications solutions for a high‑profile client. Systems training & support: Provide support and guidance to the ticketing team on how to use the system, establishing best practices, monitoring progress, and

A leading technology company is looking for a Workplace Services Supervisor to manage EMEA ticketing operations and ensure seamless service delivery across facilities management.

Coordinate on‑site matchday ticketing logistics for commercial partners, including mobile ticketing troubleshooting, will call, and box office supervision. We are seeking a highly experienced ticketing professional to lead the strategic planning, management and operational delivery of the UEFA Men

Travel Ticketing Manager duties:. Travel Ticketing Manager Essential Requirements:. Ticketing management experience within travel is essential.

Relevent in Greater London is looking for a highly experienced ticketing professional to manage ticketing operations for the UEFA Men's Club Competitions.

A leading sports and entertainment management firm is seeking an experienced Ticketing Director to oversee ticketing operations for the FIFA World Cup 2026. This role requires extensive experience in ticketing management, excellent communication skills, and a proactive approach to problem-solving.

SeatGeek is seeking a Senior Manager, Portfolio Management for SeatGeekIQ in Greater London.This role involves managing pricing, trading, and investment offerings, and requires strong quantitative skills and client-facing experience.The ideal candidate will have a background in trading and a passion

A leading SaaS event management firm in London is seeking an experienced Event Operations Manager to oversee ticketing operations for high-visibility events in the Sports and Events industry.

Flights and Ticketing Specialist responsibilities:. Manage ticketing accuracy across PNRs, fare rules and documentation. Flights and Ticketing Specialist skills required:.

Seeking a Solutions Analyst with expertise in smart ticketing systems for a public transport authority.

Contributing to central projects – assist with ticketing initiatives and other duties as assigned by the Ticketing Director. Join us! The Role As our Central Ticketing Analyst, you will ensure seamless delivery of ticketing rights and benefits for Legends Global’s partners. By analysing data and

As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents.Our ethos is all about celebrating life, so you'll help to devise imaginative, fun and motivational activiti

On event days you are responsible for greeting customers and ascertaining their Ticketing requirements which can include, ticket sales, printing pre-paid tickets, ticket collection and providing accurate event information, ensuring ticketing systems and records are maintained and accurate. Key Respo