1st Line Support
4 days ago
Bath
1st Line Support Bath- Onsite Up to £29,000 per annum A '1st Line Support' analyst is required to join a leading UK professional services and technology-driven organisation, supporting a large internal user base across multiple offices. The company is known for its commitment to service excellence, operational reliability, and continuous improvement. You will be responsible for providing first-line technical support to end-users, acting as the initial point of contact for hardware, software, and system-related queries. This includes diagnosing and resolving common technical issues efficiently. You will accurately log, track, and update support tickets within the ticketing system. Required Skills: Previous experience in service desk, or IT help desk environment. Strong troubleshooting skills across operating systems. Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users. Experience using ticketing systems and remote support tools. You'll be joining a team that values clarity, collaboration, and high-quality service delivery, supporting a large and diverse user community with opportunities to further develop technical capability. * P. S: Company cannot provide visa sponsorship, so only candidates residing in UK and with the existing right to work will be considered for the role. TPBN1_UKTJ