Ticketing jobs in NorwichCreate job alerts

R13 Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team. \n This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service and problem-solving are at the heart of everything they do. Supporting a specialist software platform, you will play a key role in delivering a high-quality experience to clients while developing valuable technical and client-servicing skills. \n Full-time, Monday to Friday hours with hybrid working available. Salary offered is circa. £26,000. Full product training will be provided, making this a fantastic opportunity for someone who is passionate about technology and customer support and wants to build a long-term career within a growing IT business. \n The Company \n This forward-thinking technology business develops and delivers specialist software solutions to their clients. With a strong focus on innovation, collaboration and client success, they offer excellent long-term development opportunities within a supportive and people-focused working environment. \n Benefits \n\n • Hybrid working opportunities\n, • Pension scheme\n, • Ongoing training and development\n, • Clear career progression opportunities\n, • Supportive and collaborative team environment\n, • Exposure to cutting-edge technologies and projects\n\n The Day to Day \n\n • Providing first-line remote support to software users and clients.\n, • Logging and managing incidents and service requests via the ticketing system.\n, • Investigating and troubleshooting technical issues using internal and external resources.\n, • Prioritising support tickets based on urgency and impact.\n, • Escalating more complex issues to specialist teams where required.\n, • Maintaining accurate documentation and updating records clearly and consistently.\n, • Providing timely updates to clients and internal stakeholders.\n, • Supporting user onboarding/offboarding and access management processes.\n, • Assisting with password resets, account amendments and user administration.\n, • Contributing to knowledge base documentation and process improvements.\n, • Ensuring compliance with internal security and operational procedures.\n\n You Will Have / Be \n\n • Previous experience within a customer service, service desk or helpdesk position.\n, • Excellent communication skills, both written and verbal.\n, • Strong customer service and relationship-building abilities.\n, • Good IT literacy, including Office 365.\n, • Strong organisational skills and attention to detail.\n, • Ability to prioritise workload and manage multiple tasks effectively.\n, • A proactive and positive approach to problem-solving.\n, • Comfortable working in a fast-paced and evolving environment.\n\n How to Apply \n To hear more details about this fantastic opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days upon initial submission of your CV, please assume you have been unsuccessful on this occasion. \n \n \n

Mast is on a mission to make complex lending simple. The UK's specialist lending market is underserved by technology, with legacy systems that can't handle the nuance of complex income, niche products, or the broker workflows that specialist lenders rely on. We're building modern, cloud-native lending technology, purpose-built for specialist lenders, that helps them process more applications in less time, reach decisions faster, and deliver better experiences for brokers and borrowers. We're pioneering the use of AI in mortgage origination, building it into the platform from the ground up rather than bolting it onto legacy architecture.. We work with regulated lenders across the UK, have a 100% delivery track record, and are building a high-performance team where everyone has real ownership and direct impact. This is not a traditional support role, and you do not need any previous customer support or technology experience to apply. This role is ideal for a recent graduate or someone early in their career who wants to get into tech. What matters most is your attitude: we are looking for someone curious, reliable, organised, eager to learn, and willing to get stuck in.. You will help lenders, brokers, and internal teams get the best out of Mast. You will answer questions, investigate issues, improve support processes, create documentation, spot recurring product friction, and turn customer conversations into ideas that shape the platform. You'll report to the Head of Product and work closely with Product, Engineering, Client Success, and Implementation. Over time, this role has the potential to grow into leading Mast's customer support function as the company scales. Support customers and users Triage, investigate, and manage support requests from start to finish, escalating to Product or Engineering where needed while keeping people informed. You will build deep knowledge of Mast's platform, including mortgage journeys, forms, policy prompts, automations, integrations, product configuration, and broker/lender workflows. Build the support operating system Help design how support works at Mast: ticketing workflows, escalation routes, response templates, internal runbooks, help centre content, and reporting dashboards. You will look for repetitive questions and manual processes, then automate them through better tooling, documentation, AI-assisted workflows, or process changes. Turn support into product insight Because this role reports into Product, you will do more than answer questions. You will identify patterns in customer feedback, recurring pain points, confusing workflows, and missing features, then translate those into product ideas, bug reports, and roadmap input. Create self-service documentation Write clear, practical help articles, FAQs, release notes, troubleshooting guides, onboarding material, and internal playbooks. You will help keep everything up to date as the platform evolves. Use AI to work smarter Use AI tools to draft documentation, summarise issues, identify patterns, write clearer responses, and speed up repetitive work. You don't need to be an AI expert. We are looking for someone curious, experimental, and willing to learn. We are not looking for years of experience. We are looking for potential. You may be a recent graduate or early in your career. You do not need previous customer support, fintech, mortgage, or software experience. The most important things are that you: Have a great attitude and want to learn quickly Are reliable, thoughtful, and willing to take ownership Can work independently, spot what needs doing, and make progress without needing detailed instructions every time Communicate clearly and calmly in writing Are organised and detail-oriented, especially when managing several issues or follow-ups at once Are comfortable asking questions when something is unclear Enjoy solving problems and making things easier for others Are curious about technology, software, and AI Are comfortable working remotely and managing your own time Naturally ask, “How can this be easier next time?” Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude Experience from university projects, internships, part-time work, customer-facing roles, or startup environments Interest in product management, customer success, operations, automation, or fintech Experience writing clear documentation, guides, or process notes First 3 months: Strong understanding of Mast's platform and customer workflows. Ownership of incoming support requests. Clearer processes for tracking and resolving issues. 6 to 12 months: Reduced repeat questions through better documentation and automation. A reliable feedback loop into Product. Clear visibility into where customers struggle and where the product can improve. Longer term: You help define what excellent customer support looks like at Mast, and may grow into leading the support function. Location: London or UK Remote Salary: £30,000 to £35,000 + Stock Options Target Start date : Immediate Benefits Stock Option Plan 25 days holiday + bank holidays 4 - 10 weeks work from anywhere, based on tenure (for UK based roles) Vitality Health insurance Pension plan Equipment budget Learning & development budget Cycle to Work Scheme Monthly team socials + Quarterly Team Meet-ups @ HQ Digital-first, employee-first company with a flexible working culture + Central London HQ About Us Mast is a high-performance team of engineers and lending experts building the future of specialist lending technology. We value radical honesty, transparency, and speed. We hire exceptional people, expect a lot from each other, and offer real ownership, fast growth, and the chance to shape an industry. Mast. is an equal opportunity employer and we celebrate diversity and are committed to creating an inclusive environment for all employees.

Community Alarm Team Leader Sessional.Renfrewshire Council’s Community Alarm Service provides an emergency response to over 3000 vulnerable people living at home within Renfrewshire.Main duties include working as part of a team, supporting and directing staff to react promptly to emergency calls r

JOIN EVRI PREMIUM, A NETWORK OF DHL E-COMMERCE THIS SUMMER.Evri Premium, a network of DHL E-Commerce is building a next-generation delivery network and we’re looking for motivated drivers.Whether you already have a suitable van or not, make the most of the brighter, longer summer days ahead wi

Care Assistant - Nights - Acomb.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day

Veeva Systems is seeking a senior events leader to head Europe’s corporate events program.You will partner with marketing, sales, strategy, and product to plan and execute large customer conferences, internal field kickoffs, and special programs across Europe.You will hire and mentor a team, manag

BloombergNEF Wind Research Team Leader.BloombergNEF (BNEF) is seeking a highly motivated and experienced individual to lead our global analysis team covering the wind industry.You have a passion for clean energy and the transition to a low‑carbon power system and want to help your dedicated team r

Ogilvy UK is seeking a Creative Director with a strong art direction background to lead creative work on our health portfolio.You will balance hands-on leadership with team development to deliver big, effective ideas that meet client and patient needs.You will mentor art directors, designers and cop

BloombergNEF Wind Research Team Leader.BloombergNEF (BNEF) is seeking a highly motivated and experienced individual to lead our global analysis team covering the wind industry.You have a passion for clean energy and the transition to a low‑carbon power system and want to help your dedicated team r

BloombergNEF (BNEF) is seeking a highly motivated and experienced individual to lead our global analysis team covering the wind industry.You have a passion for clean energy and the transition to a low-carbon power system and want to help your dedicated team reach its full potential.You combine stron

A healthcare organization is seeking a qualified Anesthesiologist Assistant to join a collaborative anesthesia care team in Rutland, UK.This role involves assisting anesthesiologists during surgical procedures, conducting patient assessments, and monitoring vital signs.The successful candidate will

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 cou

Contract Type: Fixed Term Contract - 9 months.We are seeking a professional and customer-focused Receptionist to join the Workplace Experience team at a three-floor site where ISS manages the main reception service for the entire building.As a key front-of-house representative, you will act as an am

Do you enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s l

Client Excellence Concierge / Receptionist - Law Firm |.Up to £28,000 (FTE) | Permanent | Full-time or Part-time | Office-based.Alexander Lyons Solutions is recruiting on behalf of a growing, multi-office law firm in the South East.You'll be the face of the firm - the first person clients and visit

We are looking for a passionate Customer Experience Team Leader working in Leeds as part of the Customer Experience Team.Competitive salary + excellent benefits package.Contractually your hours will be in a shift pattern of 8am - 4pm and 12pm - 8pm.This has been temporarily adjusted to accommodate b

Do you enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s l

HGV Driver / Warehouse Operative – £33,800 per annum.Are you an experienced HGV driver looking to spend less time on the road? Would you enjoy a varied role where you can combine driving with hands-on warehouse work in a friendly team?.If you’re ready for a change from long days behind the whee

Customer Service Associate & Receptionist.Western International Group (UK) Ltd.Join a Global Brand Growing in the UK 🚀.Western International Group (UK) Ltd is home to a growing portfolio of consumer brands, led by.As our UK business continues to grow from our Wolverhampton headquarters, we are lo

We are looking for a friendly, professional, and organised Receptionist to be the first point of contact for visitors, clients, and staff.The successful candidate will provide a welcoming reception service while supporting the smooth day-to-day running of the office.Greet and welcome visitors in a p

Client Excellence Concierge / Receptionist - Law Firm | Godstone, Surrey.Up to £28,000 (FTE) | Permanent | Full-time or Part-time | Office-based.Alexander Lyons Solutions is recruiting on behalf of a growing, multi-office law firm in the South East.You'll be the face of the firm - the first person

Temporary Receptionist / Operations Assistant.Our fantastic US law firm client is looking for a professional and polished Temporary Receptionist / Operations Assistant to join their London office on an ongoing temporary assignment.Immediate start, until January 2027.Stunning offices by Liverpool Str

Flexible - full-time, part-time, evenings, weekends.Brighton and surrounding areas.Yes - full UK licence and access to your own vehicle.We're sorry, but we do not currently offer sponsorship to applicants.With 14,000 colleagues across 32 care companies, we have one purpose: to make sure no one in ne

Company Description Company Description At CCH Group, were more than a care provider were a passionate community dedicated to driving the sector to new heights with a history of doing so.Founded in 2009, weve grown into the nations largest care company, with over 260 locations and 14,000 care profes

Mayfair Homecare have an exciting opportunity for a Team Leader to work out of the Wycombebranch.This role is based in Wycombe, but you will need to travelto carry out some duties.We deliver a range of services in the community around the Wycombearea.We are looking for an experienced Team Leader, Ca

Day Instrument Team Leader Working Location Guildford / Basingstoke (Site-Based) Contract Type Permanent Benefits Up to 15% bonus 10% pension Private medical insurance Group income protection Life assurance (8x salary) About the Role If you are a Senior Instrument Technician ready to step up into re

Team Leader - Step Into Store Leadership We're looking for a Team Leader for our Food Convenience Stores covering the Southam area (39 hours per week).This is your opportunity to move beyond a standard retail role and take real ownership-leading a team, driving performance, and building the skills t

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 cou

Join Our Care Team in Isle of Wight – Competitive Pay, Flexible Hours, Apply Now! Location: Across Isle of Wight, Cowes, Newport and Freshwater.Additional benefits include enhanced pay for unsociable hours and double-time compensation for work carried out on public holidays.Looking for a rewardin

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 cou

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities.It's our mission to provide an outstanding customer experience.Whilst others

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 cou

Join Our Care Team in Isle of Wight – Competitive Pay, Flexible Hours, Apply Now! Location: Across Isle of Wight, Cowes, Newport and Freshwater.Additional benefits include enhanced pay for unsociable hours and double-time compensation for work carried out on public holidays.Looking for a rewardin

Want to apply Read all the information about this position below, then hit the apply button.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 couriers.We’re recruiting self-employed de

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 cou

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 cou

Seafield House, Darmond's Green, West Kirby, Wirral CH48 5DT.Job description: Abbeyfield Hoylake & West Kirby Society, Lear House in West Kirby have a vacancy for a Senior Care Assistant.We are looking for a Senior Care Assistant to work 2 or 3 x 12 hour shifts over 7 days each week.You will join ou

Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.Deliver a local round on agreed days and take control of your earning opportunity.Evri delivers over a billion parcels a year through a network of more than 30,000 cou

Join our friendly, supportive and inclusive team at Mayflower Court to help us make a real difference in the lives of our residents.Days) + enhancements + paid sickness scheme.Are you an experienced Care professional looking to develop your career? Come and work for Norfolks largest care provider.We

Why join us? Were proud of our happy home and are dedicated to creating a place where everyone enjoys coming to work each day.As well being part of a lively and supportive team, we are surrounded by fascinating residents who also bring so much to our lives every day too.Benefits of joining our team

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.The Role Leading and supervising your shift Case managing residents and liaising with families,

Our residential home is in the beautiful High Peak, providing high quality Residential, Respite and Dementia care for 36-residents.Senior Care Assistant Contract.Contracted to 36 hours per week Paid DBS, pension, uniform provided 5.Role Overview As Senior Care Assistant, you will guide and support y

We're currently recruiting a dedicated Team Leader to help ensure the smooth running of the operations in CH&CO on a permanent casual basis, contracted to 0 hours per week.As a Team Leader, you will use your skills to maintain a high standard of quality work.In return, you will have the chance to pr

Starting on £34,715 you will increase £1,000 each time after completing 6 and 12 months of service to £36,715 per annum.To deliver customers' products to the required premises ensuring all customers receive exceptional customer service as part of a multi-drop delivery route.The driver will ensure