Ticketing jobs in Newcastle Upon TyneCreate job alerts

We are seeking a hands-on AI Solutions Developer & Automation Lead to design and deliver AI-driven applications and automation solutions that improve internal operations and support future client offerings. Lead development of an AI-powered IVR system, conversational agents, and automated ticketing

The Role As Event Manager you will lead on the organisation and delivery of a number of different exciting and often unique events, across corporate, sport and entertainment. This role blends creative vision with operational excellence working closely with digital creatives, PR, marketing, and internal stakeholders to produce high-impact events that align with brand, audience, and business goals.You willoversee the end-to-end event lifecycle, ensure effective use of group assets and resources, and proactivelyidentifynew event opportunities that drive engagement, visibility, and revenue. The Company A very quickly growing, ambitious and creative business operating in a niche industry with a track record of success. Due to continued growth, they have been in the process of developing their In House digital and marketing team and the Event Manager will join a friendly team of passionate digital, marketing and creative professionals in an autonomous hybrid working environment. Your Profile You will have proven experience in event management or coordination across corporate, sports, or entertainment sectors, where you have gained strong project management and organisational skills, experience working with creative teams on branding, design, and digital assets, a solid understanding of integrated marketing: PR, digital, social, and traditional advertising, excellent stakeholder management and communication skills and the ability to manage multiple events and deadlines simultaneously. Experience with sponsorships, partnerships, or large-scale live events, budget management and supplier negotiation experience, and familiarity with event technology, ticketing platforms, or CRM tools would be highly beneficial. JBRP1_UKTJ

About the role The purpose of the Security Systems Administrator is to provide remote operational support to the client’s global, enterprise-level electronic security systems and architecture. This role forms part of our global engineering team so the successful candidate will be liaising with colleagues from the UK, South Africa, and the US. This role would suit an individual who has previous experience in both access control and CCTV security systems. What you will do • System Administration of customer head end system - testing / validation of new version releases, version upgrades, patching, change mgmt., hardware configuration updates / changes, reporting and governance, • Respond to application related issue (impacting a single site or individual assets on a single site, with limited impact to core business activities), • Day to day operations - maintenance and support - including but not limited to reactive support activities, ticket triage, escalations, etc. as directed, • Day to day monitoring of activities, planned system audits or health checks within a specific site or region including access control, CCTV, and intrusion detection related activities as directed, • Work with and provide security application support to the client’s infrastructure teams related to the servers, networks infrastructure required to run the security applications, • Provide governance and control in maintaining and applying the agreed system standards with all programming and system configuration, • Escalation and liaison with manufacturer for Level 3 support items as required What we are looking for • C-Cure & Genetec certification, • Experience with Enterprise Level Electronic Security Systems, • Experience with deploying and/or supporting, • Experience with ticketing systems, • Able to work with remote connectivity tools, • Advanced Knowledge - Ccure9000 Electronic Access Control System (EACS), Victor / VideoEdge Video Surveillance System (VSS) System, Genetec VSS and Genetec EACS, • Any experience with Genetec would be highly beneficial, • Able to provide Microsoft OS support, • Able to perform of Network Diagnostics, • Able to understand SQL and Databases, • Understanding of data protection and GDPR

We’re looking for an individual to join our Ticketing team where you will assist in all aspects of the Ticketing operations, providing excellent customer service to supporters either face‑to‑face, over the telephone or by email. Previous experience using CRM/ticketing system desirable. You wil

Job Title: FRONT OF HOUSE TICKETING ASSISTANT. The Front of House Ticketing Assistant is responsible for managing the ticket collection process at the two music venues within the festival. Communicate effectively with other front of house staff and event coordinators to report and resolve any issues

A renowned football club is seeking a Ticketing Assistant to join their customer service team in Newcastle upon Tyne. You'll assist with ticketing operations and manage inquiries regarding seating and event details while maintaining a flexible work schedule, including evenings and weekends.

IT Support Manager AE Partners are supporting a specialist infrastructure technology business delivering non-intrusive repair solutions for underground water pipelines. Using our own bespoke technology, we help water utilities extend the life of their assets while reducing disruption and environmental impact. The company has secured contracts with several of the UK’s leading water operators, supporting the maintenance of critical national infrastructure. Role Overview The IT Manager will be responsible for the day-to-day management, security, and development of the company’s IT systems and infrastructure. The role supports both office staff and field-based engineering teams while ensuring systems remain reliable, secure, and scalable as the business grows. Key Responsibilities • Manage and maintain the company’s IT infrastructure, networks, hardware, and cloud systems., • Set up and administer IT service management and ticketing systems to manage support requests and track issues., • Configure and deploy laptops, mobile devices, and other IT hardware for office and field teams., • Oversee the onboarding of new employees, ensuring accounts, access permissions, and equipment are ready from day one., • Provide technical support and troubleshooting to staff across the business., • Support IT systems linked to the company’s bespoke pipeline repair technology and operational platforms., • Maintain cybersecurity controls, ensuring protection of company and client data and compliance with regulations such as GDPR., • Manage relationships with IT vendors and service providers., • Monitor and maintain quality and performance of IT services across the organisation., • Identify opportunities to improve systems, processes, and digital efficiency. Skills & Experience • Proven experience in an IT Manager or senior IT support role., • Strong knowledge of IT infrastructure, networking, hardware, and cloud platforms., • Experience setting up ticketing/helpdesk systems and managing user support., • Ability to support both office-based and operational field environments., • Strong problem-solving, organisational, and communication skills. Qualifications • Degree in IT, Computer Science, or related field, or equivalent experience., • Relevant certifications (e.g., Microsoft, Cisco, ITIL, or cybersecurity) are desirable. What We Offer • Opportunity to work with an innovative infrastructure technology company., • Involvement in projects supporting critical UK water infrastructure., • Competitive salary and benefits package., • Career growth within a growing technology-led engineering business

As an IT Digital Customer Advisor, you will be the first point of contact for customers needing IT support. This is a beginner-friendly role focused on customer service, basic troubleshooting, and developing core IT support skills within an MSP environment. KEY DUTIES • Respond to customer queries via phone, email, or digital ticketing systems, • Provide basic IT support and guidance for common technical issues, • Log incidents accurately and escalate where necessary, • Support users with account access, passwords, and basic software issues, • Deliver a positive and professional customer experience CANDIDATE REQUIREMENTS • Strong communication and customer service skills, • Interest in starting a career in IT support, • Organised and able to follow processes, • Willingness to learn technical skills

Job Title: AI Solutions Developer & Automation Lead Location: Hebburn (Full-time onsite) Overview We are seeking a hands-on AI Solutions Developer & Automation Lead to design and deliver AI-driven applications and automation solutions that improve internal operations and support future client offerings. This role focuses on building practical, scalable systems using Azure AI, Microsoft 365, and the Power Platform, turning ideas into reliable solutions that deliver real business value. Key Responsibilities Design and deploy AI-driven applications and automation solutions Build agentic AI systems capable of handling multi-step workflows Integrate solutions with Azure, Microsoft 365, Power Platform, APIs, and internal systems Lead development of an AI-powered IVR system, conversational agents, and automated ticketing interactions Implement call transcription, insight generation, and predictive support recommendations Build internal and client-facing data dashboards and commercial insights tools Ensure solutions follow security, governance, and documentation standards Requirements 2–5 years’ experience in AI development, automation engineering, or data science Hands-on experience with Azure AI services, Microsoft 365 integration, and Power Platform Strong skills in Python, APIs, and modern LLM frameworks Experience building automation workflows or agentic AI systems Ability to take concepts from prototype to production-ready solutions Strong communication and problem-solving skills Ability to work full-time onsite in Hebburn

We are recruiting Customer Service Representatives to assist passengers, handle ticketing and enquiries, and maintain a safe and welcoming station environment. Customer Service Benefits • Strong pension schemes, • Excellent job stability, • Career progression opportunities, • Industry-recognised training, • Inclusive and diverse workplace culture, • Free or discounted travel across eligible rail routes (role dependent) Full training will be provided to prepare you for this role. Customer Service Pay: Salaries starting from £24,781. Customer Service Role: • Support passengers by assisting with journey planning, ticketing, and railcards., • Delivering updates on train times and service disruptions, and handling enquiries or complaints professionally., • Managing ticket sales, refunds, and compensation claims., • Offer assistance to passengers who require extra support and ensure accessibility and excellent customer care., • Maintain a clean, safe, and welcoming station environment through routine cleaning, waste management, hazard reporting, and safety checks

Deputy Ticketing and Sales ManagerThe Deputy Ticketing and Sales Manager supports the Ticketing & Customer Support teams by helping to maximise the ticketing revenue for productions thro. Deputy Ticketing & Sales ManagerWhen registering to this job board you will be redirected to the online applicat

Ticketing Manager Job Title: Ticketing manager Manager Department: Aviation / Ticketing Main purpose of job: Ticketing Reporting to: Head of Operations / CEO Outline of Role: The Ticketing Manager will be responsible for day to day management of our ticketing team, to include building relation

Role of Ticketing & Aviation Manager:. If you’re interested in learning more about this Ticketing & Aviation Manager opportunity, press the apply online button now!. We’re looking for an experienced Ticketing & Aviation Manager for a super opportunity with a leading Tour Operator, based from eit

A leading sports organization in Greater London is seeking a Ticketing Operations Manager to oversee ticket sales management and systems integration for NFL events. Ideal candidates will have significant experience in ticketing for large venues and demonstrate strong project management capabilities.

A global music company in Greater London is seeking a Senior Manager, International Ticketing and Experiential Marketing. This role involves planning and managing ticketing campaigns, working closely with artists, management, and ticket agents.

In-depth knowledge of ticketing platforms, CRM systems, and digital ticket distribution technologies. Managing ticketing-related communications and queries across clients, partners, and guests. Identify potential issues related to ticketing delivery and develop mitigation strategies.

Reporting to the Theatre Manager, the Ticketing & Sales Manager has lead responsibility for the theatre’s ticketing at a venue level – for managing the ticketing system, other members of the Ticketing team and for ensuring that the audience receive the best service that they can. You’ll be a c

A customer service organization in London is seeking candidates for a temporary role focused on ensuring passengers purchase the correct tickets and maintaining high customer service standards.Applicants should have previous experience in a customer-facing role, ideally within hospitality, retail, o

Oversee ticketing hardware (printers, scanners, PDQs) and software integrations such as CrowdEngage. Line manage the Ticketing Manager and oversee the wider team to ensure efficient day‑to‑day operations. Act as the lead representative for the ticketing department in all internal and external me

Working closely with Hospitality ensuring the seamless delivery of the whole end-to-end ticketing operation with Sales Agent. Maintain high levels of communication to all stakeholders and deliver key information back to the Senior Manager of Ticketing. Being main POC for all operational/stadium tick

A leading football club in Greater London is seeking a Supporter Services Executive on a 12 Month Fixed Term Contract.The role focuses on providing exceptional customer support across various channels, including in-person matchday assistance.Candidates should possess a proven background in customer

A global e-commerce leader in ticketing is seeking a Software Engineer to enhance their ticketing platform's performance and scalability.

For 35+ years we’ve been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. Gateway Ticketing Systems UK is proud to be an equal opportunity employer. Gateway Ticketing UK is committed to providing

Be responsible for general administration for VIP and ticketing. Ideal candidate will have minimum of 6-7 years experience in the ticketing and live music industry (experience working directly with artist managers, booking agencies, and promoters is preferred). Job Title: Senior Manager, Internation

A national transport organization in the UK is seeking an experienced solution architect to lead technical architecture in ticketing technologies.

A leading live entertainment company located in Greater London is seeking a Deputy Ticketing and Sales Manager to support ticketing operations and enhance customer experiences. The role involves maximizing ticketing revenue and ensuring effective inventory management. The ideal candidate will have e

A leading ticket software solutions provider is seeking a Technical Support Analyst to join their fully remote team.This mid-senior level position requires 3 years of customer service and 2 years of technical support experience.Bilingual in French and English is essential.The role focuses on deliver

The Deputy Ticketing and Sales Manager supports the Ticketing & Customer Support teams by helping to maximise the ticketing revenue for productions through effective inventory management, ensuring sales are at the best possible price, providing administrative support, and delivering a first‑class

A leading entertainment organization based in Greater London is seeking a Ticketing & Sales Manager to oversee ticketing operations and enhance customer experience. A strong understanding of ticketing systems and a passion for the arts are essential for this role.

We have an exciting new opportunity to join the busy ticketing team as a Ticketing Coordinator. As a Ticketing Coordinator you will support the Ticketing department managing communications with the venue teams and promoters leading up to the event. Supporting the team with event ticketing builds and

Reporting to the Theatre Manager, the Ticketing & Sales Manager has lead responsibility for the theatre’s ticketing at a venue level – for managing the ticketing system, other members of the Ticketing team and for ensuring that the audience receive the best service that they can. Finally, you’

A luxury lifestyle concierge service seeks a Sports & Entertainment Ticketing Manager in London. Ideal candidates will have 4-5 years in ticketing or event management and strong negotiation skills.

A leading European organisation is looking for a Solution Architect to lead a significant ticketing platform migration.

The ideal candidate will bring an expert‑level understanding of the international ticketing and concierge landscape, with deep‑rooted industry connections and a proven ability to source and secure tickets and VIP access to global events; in particular,. Sports & Entertainment Ticketing Manager.

A renowned event management company is seeking a Ticketing Systems Coordinator to enhance ticketing operations and support venue management. The ideal candidate will manage ticketing systems efficiently, aid in financial reconciliations, and troubleshoot system issues.

A leading entertainment business is seeking a Marketing Executive to support marketing campaigns and drive ticket sales.Responsibilities include creating engaging content, managing CRM campaigns, and analyzing customer data.The ideal candidate has a background in marketing, strong analytical and com

A leading global experiences and transportation provider is seeking Boat Crew members in York.The role involves delivering exceptional hospitality, ensuring passenger safety, and selling food and tickets onboard.Candidates should have a background in customer service and a strong team spirit.This fu

Familiar with SaaS solution or experience in operating a ticketing system for a Sport or Cultural organization.

Working closely with the Ticketing Manager, the successful candidate will assist in maintaining accurate ticketing records, supporting system testing, and ensuring efficient delivery of settlements. Support the wider ticketing team in maintaining efficient and accurate ticketing processes. This role

A leading digital solutions firm based in London is seeking a Professional Services Manager to join their onboarding team.This role involves managing the deployment and configuration of solutions to enhance customer engagement and satisfaction.Applicants should have 6-10 years of project management

You will lead the setup and management of ticketing systems, liaise with FIFA and clients, and ensure a seamless guest experience. A global entertainment management firm based in London is seeking an experienced Director – Ticket Management to oversee end-to-end ticketing operations for the FIFA W

A leading international agency is seeking a Ticketing Manager to manage ticketing activities for the FIFA World Cup 2026.

A cultural venue in London is seeking a Head of Ticketing to oversee ticket operations and drive revenue growth.

A renowned sports venue in the UK seeks a Marketing Manager to implement a dynamic marketing strategy aimed at enhancing ticket sales and hospitality revenue.The successful candidate will drive campaign operations, collaborate with stakeholders, and optimize marketing activities to achieve commercia

These roles involve designing complex solutions, requiring strong architecture skills and a background in the ticketing industry.

A prominent football club in Greater London is seeking a dynamic Supporter Services Executive for a 12-Month Fixed-Term Contract.The role involves delivering exceptional customer service across various channels, including live chat, phone, and in-person support.Candidates should have a proven backgr