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Project Manager - Card Holder Benefits. You’ll be working with card benefits scheme, implementing new products – launching events, ticketing, concierge insurances.

Service Design Manager - Permanent - £55k - £65k per annum Harvey Nash is working directly with a transportation client based in London with hybrid working pattern. The client is responsible for ensuring ticketing systems in the transportation world work effectively given it's a critical area of infrastructure that cannot have any downtime. The client offers a hybrid working policy with a "loose" 2 day per week office-based policy however there's a strong element of flexibility as and when required. Further to this, the client offers hugely discounted train travel throughout the whole of the United Kingdom both for personal travel and commuting. Please find the JD below: Role: • Strong understanding of ITIL best practices and experience with ISO standards (20000 & 27001)., • Proficient in service design principles, tools, and methodologies., • Skilled in problem-solving, analysis, and managing multiple tasks efficiently., • Proficient in Microsoft Office (Excel, Word, PowerPoint) with strong reporting and documentation skills., • Excellent customer service mindset and experience working with internal/external stakeholders and vendors., • Strong communication skills-able to explain technical concepts to non-technical audiences., • Highly organized with keen attention to detail and the ability to build effective working relationships at all levels.

Senior Electrical Engineer - SME – Technical Lead – EMEA – Based in Various Countries for periods of times Direct Data Centre Organisation – Global Player Very Competitive Salary - @£80,000plus Bonus , plus plus Excellent Benefits - Pension, Technical training, progression Annual Bonus up to 10% plus Progression and career development This is a fantastic opportunity for a technical-minded and engineering enthusiast who wants to be part of a small specialist engineering team, someone that enjoys engineering and its challenges a candidate who is looking to become part of the engineering excellence team, especially within a Data CENTRE / critical environment. Ideal candidates will come from a similar sector, be electrically biased with Senior HV Authorised or high Voltage authorised , be technically experienced within a high-pressure engineering excellence environment, be capable and driven to roll your sleeves up and get stuck in as well as proven technical support to a number of situations onsite and across EMEA and some UK – Travel and staying away is an essential part of the job The position The Senior Electrical Engineer assists the Electrical Engineering Manager and SME team, providing electrical engineering services and guidance on all our electrical systems and ensuring correct operation within the Data Centre specifications. Responsibilities and Tasks Assisting in optimising electrical systems to provide high levels of efficiency, resiliency, and reliability. Reviewing and sign-off critical switching and complex RAMS for electrical work Completing HV/LV Switching, HV SAP Duties supporting AP appointments and managing Authorised Persons Validation of electrical SOP/EOPs Assisting the incident manager and customer operational team with the technical information needed for the incident reports. Assisting the Electrical Engineering Manager in drafting specification documents for new builds and or any other electrical projects. Reviewing, commenting on contractors, and nominating sub-contractor design documentation. Organising training for Critical / Shift engineers/supervisors/ shift leaders on any electrical systems ad hoc or planned Assisting with the commissioning of existing upgrades and new builds; leading electrical elements where required and the sign-off of electrical systems. Taking ownership of any key electrical issues and push progression, and as part of this, ensuring the ticketing system is up to date. Assisting the Technical Department to ensure compliance with Electrical Health & Safety related policies and procedures. And any other duties relevant to and commensurate with the position and the running of the function Professional Skills – Ideal qualifications City and Guilds Electrical Installation Parts 1 & 2 (or equivalent) Inspection and Testing City and Guilds 2391 (or equivalent) 18th Edition BS7671 Wiring Regulation High Voltage Electrical Switching Operations Training First Aid Training HNC/HND Electrical Engineering (preferable) Work towards professional registration (C-eng, IEng, EngTec) Soft skills Critical Environment/Data CENTRE experience (preferable) Previous Experience as HV/LV AP/SAP completing complex switching programs. Good knowledge of switchgear and associated equipment. Good IT experience in Excel, Word, and PowerPoint. Good communication skills to ensure the ability to work across different departments and regions.

THE PERKS • 33 days Holiday, • Length of Service Benefit – additional day holiday for every year (capped at 5 years), • Employer pension contribution of 5% of your annual salary, • Private Medical Insurance, • Life Assurance, • Complimentary tickets to The View ROLE PURPOSE You will be an integral part of the Front of House Team. You will manage the day-to-day running of the attraction, whilst ensuring our guests enjoy a premium quality guest focused service. You will lead our Front of House Team, and will motivate our staff to deliver an engaging service of excellence, whilst support the growth of secondary spend revenue. WHO WE ARE LOOKING FOR You have a passion for delivering great service, and you are experienced in leading Front of House Teams. You are a role model, a great motivator, and able to get the best out of your teams. You work well under pressure, and have the ability to manage challenging stations including; accidents, incidents, and emergency situations. TO APPLY Send your CV to . To fast track your application, send us a short video introducing yourself, and letting us know why you would be perfect for the role. YOUR RESPONSIBILITIES GUEST EXPERIENCE • To ensure an excellent standard of customer service is delivered by all team members by monitoring and continually seeking to improve customer service standards, • To lead and motivate the team to ensure that they are undertaking their allocated tasks and responsibilities, • Manage customer complaints and queries in the first instance and know when it is appropriate to escalate the complaint to a more senior manager, • Demonstrate a positive presence within by being alert and aware of guests, present yourself to the highest standard and demonstrate you are approachable, • Ensure that all areas of the guests’ journey; main entrance, box office, photo opportunity, F&B areas, the viewing galleries, and retail area etc. always maintained to the highest standards of presentation, • To deputise as the Guest Journey Manager when required. Including attending meetings as their replacement. COMMERCIAL AND TICKETING • Oversee the operation of the box office, ticketing and retail area’s (including supporting the photo opportunity and F&B)., • Be aware of promotional activity and ticket types, ensuring ticketing procedures are followed., • Assist and serve guests at purchase points, handle cash and card transactions, • Ensure income generation activities are maximised, upselling products at purchase points, • Ensure team members carry out daily checks and coach team members to recognise faults, • Support with the fulfilment and dispatching of online orders on a timely basis, • Management of receiving on-site stock deliveries, • Ensure a smooth running of the retail shop, ensuring all goods are received, and stored correctly and replenishment when required., • Support with completing stock takes and rolling stock takes when required., • To oversee the cash office function and support the Cashier when necessary PERFORMANCE AND RESOURCE MANAGEMENT • Responsible for ensuring that the team is competent in performing the requirements of the Guest Ambassador role, • Actively promote the processes of the annual staff appraisal system aimed at supporting and encouraging staff to give of their best performance and strive for operational and service excellence, • Ensure that all administration relating to personnel matters is completed and that accurate and timely records are maintained, • Active support of structured training programmes in line with any brand, vision, culture and values, statutory requirements (e.g. H&S, etc) and yearly objectives, • Be Involved in the recruitment and selection, • Assist with a structured programme of training and systematically review/give constructive feedback to ensure that procedures and required standards of performance are made clear, • Effective performance and attendance managements, • Management of the staff roster OPERATIONAL STANDARDS • To frequently work Duty Manager Shifts, acting as the main point of contact regarding the daily management of the operation and responsible for the general running of the attraction., • To support the Senior Management Team in adopting the role of ‘Bronze Command’ in an Incident Management Situation by implementing key decisions and instigations made by the SMT., • Support the Operations team with developing a comprehensive set of Standard Operating Procedures (SOP's) relating to ticketing, retail and e-commerce and ensuring these are practiced, • To undertake and ensure compliance with Health, Safety and Fire procedures, • Assist with the preparation of emergency and evacuation procedures, • Instruct team members on controlling crowds - organising queues, and managing guest flow, • To support the retail function with system administration on an ad hoc basis., • Ensure team members carry out daily checks. Coach/train team members to recognise faults/problems, • Ensure that all areas of the attraction are clean, safe, tidy and hazard free, • To work and manage out of hours event and supporting our growing events department. YOUR SKILLS • Demonstrable evidence of delivering excellent customer service and maximising revenue generation, ideally within a large visitor attraction or entertainment venue, • Experienced in managing a team at a large visitor attraction or entertainment venue, • Experience in operating EPOS and/or electronic ticketing systems, • Experience of achieving performance objectives, particularly with regards revenue generation, • Ability to motivate the team interactive style to increase sales and ensure efficiency, • Ability to work effectively in a team with good leadership and motivational skills, • Good knowledge and experience of providing premium customer service, • Strong interpersonal skills with competence in building and maintaining effective working relationships at all levels of the organisation and with external stakeholders, • Knowledge and passion for London, • Knowledge and experience of implementing HR policy and procedures in the workplace, including recruitment and health & safety, • Excellent communication, customer service and influencing skills, communicating clearly and confidently in English to a diverse range of guests, staff, peers and managers verbally and in writing, • Exemplary personal presentation standards, • Proficient in the use of Information Technology, able to design and maintain spread sheets and analyse data produced with a good working knowledge of Microsoft Office with the ability to quickly and easily learn other software, • Able to use telephones, radios, computers and other technology as required, to aid carrying out your duties

WHO WE ARE: TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. WHAT YOU'LL DO: TKO is seeking a highly skilled and proactive Senior Business Analyst to play a pivotal role in delivering innovative software solutions for the IMG business unit. The Senior Business Analyst will act as a bridge between business needs and technical execution, collaborating closely with IT and business stakeholders to ensure IT solutions align with business objectives and are delivered efficiently. The role will involve general stakeholder management, requirements elicitation, project management, creating structured requirements and project documentation, compiling compliance-related artefacts, and managing UAT and deployment activities. The role will be based in London (Chiswick), UK, and offers an exciting opportunity to work at the intersection of sports and technology, contributing directly to the growth and success of a fast-paced, global organization while collaborating with colleagues across the UK and the United States. Key Responsibilities • Collaborate with the Business Relationship Manager and business stakeholders for new and inflight projects:, • Gather, analyze, and document business and functional requirements., • Collaborate with day-to-day communication with business stakeholders., • Develop detailed process flows, dataflow diagrams, and data migration strategies., • Collaborate in specifying UAT scripts and facilitating UAT sessions., • Influence UX/UI and graphic design process., • Prepare and present project reports., • Compile and maintain all necessary compliance and audit documentation., • Participate in smoke testing., • Be responsible for post-implementation product maintenance and support. This includes:, • Serve as a custodian for the product(s) and act as the functional subject matter expert., • Document and manage change requests in well-defined user stories and follow internal protocol for review and approval., • Monitor and efficiently resolve assigned application issues raised through the corporate helpdesk., • Investigate and troubleshoot problems, determining appropriate actions including escalation to specialized teams when necessary., • Liaise with the application managers and solutions teams when necessary to resolve issues requiring more specialized intervention. YOU HAVE THESE: • Educated to a degree level, • At least 5-7 years of experience in similar role, • Established experience as a Product Analyst, Product Manager, Business Analyst, or a similar role with proven experience in supporting complex enterprise sales CRM, media rights management, or operational systems, • Experience with working with international cross-functional teams, • Proficiency in creating professional presentations using PowerPoint (including data visualization and effective storytelling), • Experience in documenting functional requirements/requests, • Experience in working with commercial software applications such as CRM, ERP, etc., • Strong business acumen, • High energy and ability to work effectively under pressure and tight deadlines, • Ability to manage multiple workstreams while ensuring high-quality deliverables, • Excellent understanding of SDLC, • Experience with ticketing management software such as Jira, DevOps, etc., • Working experience in requirements elicitation, documentation, and project management, • Working with major project management methodologies (Agile, Prince2, etc.) WE'D ALSO LOVE IF YOU HAVE THESE: • Working knowledge of the sales and marketing industry, • Sports & Entertainment experience preferred, • Understanding of ITIL processes, • Experience with the Power BI reporting suite WORKING CONDITIONS: Perm - London, Chiswick Park Mon-Fri, 9am-5pm

Key Responsibilities Leadership & Development • Provide effective leadership and motivation to the Guest Experience team, which includes up to 30 positions daily. Leading on recruitment, inductions, guest service training and ongoing personal development., • To proactive resolved any issues which may impact the overall experience across the attraction., • To be the point of contact relating to building/attraction knowledge and help with day-to-day operations and decision making., • Coordinate weekly management meetings with the venue team and create clear and concise forward-thinking objectives., • Responsible for departmental Payroll and HR responsibilities using our HR software, such as managing holiday, sickness & absenteeism, 1-2-1s, probationary reviews, and appraisals. Guest Experience • Develop guest service standards for the attraction and update and help to upskill all guest facing teams regularly in developing these standards., • Deliver excellent customer service skills, and ensure commercial opportunities are maximised., • Work collaboratively across all departments to share feedback and evaluate the operation on a regular basis, suggest improvement and action to resolve recurring issues., • To encourage guests comments and feedback across all touch points, coordinating and responding to feedback on site and online channels. Commercial Development • Support the venue management to deliver clear training plans, allowing staff to develop sales techniques in key commercial area of the attraction., • Ensure effective incentives and targets are in place to engage the team and harness positive financial results., • Develop knowledge of Ticketing and EPOS Systems to ensure the venue is operating in the most effective way to support the staff delivery. Duty Management • Act as Manager on Duty on a roto basis, taking day-to-day responsibility for all aspects of management, public and premises safety and security and all aspects of Health & Safety management., • Lead the decision making process on game / attraction management, using information from across departments to have full understanding for any cancellations., • Collate full and detailed reports for the reasons of cancellations, information the Senior Leadership team of the reasons for any game cancellations and share relevant reports., • To always act in the best interest of the Company when actioning any cancellations. Health & Safety • Support the Operations Manager in compiling, updating and maintaining all Health & Safety, Fire and other Premises Management and Risk Management policies and procedures., • Be the point of contact and liaise with contractors to ensure site works are undertaken safely and within permitted hours., • Collate and circulate venue wide Health & Safety information and documentation. Key Performance Indicators • Effectiveness of line management, staff morale and retention, • Effectiveness of internal relationships and communication, • Success of individual projects across the Guest Experience journey, • Accuracy, relevance and timeliness of regular reports, • Guest review comments and scores, • Achievement of income targets, • Maintaining budgets and staffing costs Knowledge, Skills & Experience Essential • Ability to lead teams with clarity, energy and purpose, • Proven track record of managing successful venue operations departments, • Excellent team leader who can work flexibly to meet business requirements, • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities, • Customer focused with excellent verbal communication skills, with the ability to work at al levels within the business and communicate confidently with the Senior Leadership Team, • Experience of opening and launching new F&B concepts, • Experience of creating, maintaining and overseeing F&B operational procedures, • Experience of managing F&B and retail suppliers, • Experience of managing EPOS systems, • Experience of forecasting and maintaining labour margins, • Experience with F&B cash up / finance procedures, • Result focused with the ability to take ownership of tasks Desirable • Valid UK Driving License, • Personal License Holder (if not we will arrange this), • First Aid Trained (if not we will arrange this), • Level 3 Food Hygiene Certified Who we are: The Path Entertainment Group is a leading force in location-based and live entertainment, dedicated to crafting world-class, immersive experiences powered by some of the world’s most iconic brands. Our debut attraction, Monopoly Lifesized, launched in London in 2021 and quickly became a global phenomenon, expanding to Riyadh, opening in a US Tour visiting Denver, Colorado in October 2024, and more recently Charlotte, North Carolina. In partnership with Lionsgate, SAW: The Escape Experience followed in 2022, bringing fans into the twisted world of Jigsaw. Most recently, The Paddington Bear™ Experience opened in May 2024, a landmark family attraction located in the heart of London, just steps from Big Ben. With expertise spanning producing, content development, venue management, design, marketing, and communications, The Path Entertainment Group brings together best-in-class creative and commercial talent under one roof. We are united by a shared ambition: to disrupt the entertainment space with dynamic, IP-driven experiences that captivate audiences worldwide. Our live stage production division, Showpath, continues to push the boundaries of theatrical storytelling. Current highlights include Monopoly Lifesized (US Tour), and Dungeons & Dragons: The Twenty-Sided Tavern, now playing Off-Broadway and set to transfer to the Sydney Opera House before embarking on a major U.S. tour in 2025. UK made – internationally focused, with major rollout planned for the US and other markets. Our key ingredient is play. We fuse competitive socialising concepts with theatricality and globally recognised brands in major city markets across the globe.

Delivery focused Product Manager-B2B SaaS About the Company Biotech B2B SaaS start-up based in London, focused on delivering innovative software solutions in scientific and data-driven industries. The team is collaborative, agile, and committed to helping clients solve complex business challenges through technology. Role Overview The Product Manager will plug into a high-energy startup environment for three months, starting 15th September, with a core focus on delivery and backlog management. This is not a strategic or roadmap-driven position. The successful candidate will prioritize efficient execution, backlog clarity, and supporting engineering and design teams to deliver features already scoped. Key Responsibilities • Work directly with engineering, UX, and UI teams to manage the product backlog and ensure seamless ticket flow in Jira., • Sort, prioritize, and clarify Jira tickets so developers can deliver features quickly and correctly., • Support designers and engineers in translating requirements into actionable tasks., • Run agile sprints, daily standups, and delivery coordination, making sure blockers are removed fast., • Ensure all work aligns with the pre-set product roadmap and success metrics designated by the fractional CPO and leadership., • Own communication with stakeholders, maintain progress tracking, and deliver on targets with minimal fuss., • Listen empathetically to team members, turn feedback into practical delivery actions, and keep momentum strong., • Adapt to ambiguity in a busy startup culture, supporting the team to hit deadlines and keep projects moving. Requirements • Atleast 2-3 years experience in product management or delivery, ideally with B2B SaaS, bioinformatics, science, or technical teams. B2B Saas experience will be prioritised., • Hands-on backlog management, agile sprint delivery, Jira ticketing, and scrum master experience., • Track record in working with UX and UI designers as well as technical engineering groups., • Clear communication, stakeholder management, and the ability to gain trust and get teams working., • Must have own Limited company (outside IR35)., • Immediate availability to start mid-September., • Portfolio/case studies a plus. Contract Details & Benefits • Three-month contract with potential for extension (not guaranteed)., • Day rate: up to £420, based on experience and qualifications., • Hybrid working (2-3 days per week on-site, rest remote)., • Exposure to scientific, data-driven tech, exciting projects, and fractional CPO mentorship., • Supportive startup culture, opportunity for career contractors in delivery or scrum to step deeper into product management. (you must understand the difference and have some sort of product experience whether just a couple of projects or working really closely to understand the differences. Ideal Candidate Empathetic, proactive, and focused on helping teams succeed without disrupting pre-set plans. Loves delivery, shows maturity and flexibility, and knows how to thrive in fast-paced, ambiguous start-up environments. Not motivated by strategy or big change, but by getting quality work shipped and keeping teams moving.

Project Manager - Card Holder Benefits. You’ll be working with card benefits scheme, implementing new products – launching events, ticketing, concierge insurances. We would like people with experience from Visa, MasterCard, Amex or have strong loyalty scheme.

Service Design Manager - Permanent - £55k - £65k per annum Harvey Nash is working directly with a transportation client based in London with hybrid working pattern. The client is responsible for ensuring ticketing systems in the transportation world work effectively given it's a critical area of infrastructure that cannot have any downtime. The client offers a hybrid working policy with a 'loose' 2 d...

The Ticketing Manager will lead on the Young Vic’s pricing and ticketing strategies and website optimisation to ensure that the Young Vic delivers a best in class and inclusive customer journey while maximising revenue in our houses. Ticketing Business Development Manager - United Kingdom. Duty Ma

Prepare events for on-sale by confirming and configuring event details including:. Administer events in HALO (our in-house event operating system), maximise ticket sales and revenue by monitoring and analysing sales to proactively manage inventory and allocations across ticket agents. Our team is ma

Senior Account Manager (Football Ticketing) – Maternity Cover. You will report to an Account Director and will be the day-to-day point of contact with 2 key clients who have Football partnerships with Premier League Clubs and also the Four Home Nations.

This range is provided by c2c Railway Limited. Referrals increase your chances of interviewing at c2c Railway Limited by 2x.

Administer events in HALO (our in-house event operating system), maximise ticket sales and revenue by monitoring and analysing sales to proactively manage inventory and allocations across ticket agents. Prepare events for on-sale by confirming and configuring event details including:. Produce event

The Ticketing Operations Manager at the Natural History Museum drives growth in engagement and revenue from the Museum’s ticketing operations. Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4-10%). We are proud to work at the Museum and strive to embody

Service Design Manager - Permanent - £55k -.London with hybrid working pattern.The client is responsible for ensuring ticketing systems in the transportation world work effectively given it's a critical area of infrastructure that cannot have any downtime.The client offers a hybrid working policy w

Sports & Entertainment Ticketing Manager. Sports & Entertainment Ticketing Manager. The ideal candidate will bring an expert-level understanding of the international ticketing and concierge landscape, with deep-rooted industry connections and a proven ability to source and secure tickets and VIP acc

Manage company internal projects, coordinating with head office as necessary, including projects related to payment gateways and API integrations. Project Manager in a technology, ticketing, or SaaS environment. Strong knowledge of project management methodologies (e.

They advise on all the Globe's activities by selling and actively promoting our wide range of activities and products and assist with the day-to-day operation of Ticketing and Sales, duty managing the team in the absence of the Ticketing and Sales Managers and ensuring the smooth operation of the de

Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%).

Assist the Senior Ticketing Manager with event and offer builds in our ticketing system AXS. We are seeking a dynamic and passionate ticketing professional to join the Sales and Ticketing team at ABBA Voyage London. Assistant Ticketing Manager will be responsible for managing the relationship with o

Ticketing Business Development Manager - United Kingdom. As we expand our reach globally, we are seeking a motivated Business Development Manager to spearhead our entry into the United Kingdom market.

Senior Account Manager (Football Ticketing) – Maternity Cover at Fuse, London, United Kingdom. Fuse is looking for an experienced Senior Account Manager who is a strong leader and thrives in a fast-paced agency environment. Knowledge of ticketing guest management systems would be advantageous.