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Role Purpose: The Communications, Events Guest Experience Manager is responsible for the restaurant's brand image, guest relationship quality, and community development across both B2C (end guests) and B2B (partners, companies, conciergeries, hotels, agencies, etc.). The role ensures a consistent guest experience before, during, and after the visit, while driving brand visibility and commercial opportunities through communication, events, and external relationships. He/She acts as a bridge between operations, local management, the France Communication team, and relevant central teams, supporting commercial performance, reputation, and brand consistency. Reporting Line Hierarchically reports to the Restaurant General Manager for all activities related to: • Guest experience B2C, • B2B relationships and partnerships, • Groups, events, and privatizations, • Complaints and sensitive guest situations, • Revenue development through events and corporate segments Functionally reports to the Communication Manager France for: • Communication strategy, • Brand image and positioning, • Content, social media, and communication materials, • Campaigns, launches, and marketing initiatives, • Brand tone of voice and visual consistency Key Responsibilities 1. Guest Experience \& Relationship (B2C) ● Ensure a premium guest experience at every touchpoint (before, during, and after the visit). ● Manage special requests, VIP guests, complaints, and guest feedback with responsiveness, diplomacy, and professionalism. ● Monitor online reviews and booking platforms (Google, TripAdvisor, TheFork, etc.) and coordinate responses. ● Implement guest loyalty actions (guest database, invitations, targeted communications, events). ● Analyze guest feedback and propose continuous improvement actions for the guest journey. 2. Guest Relationship, Events \& Business Development (B2B) ● Develop and maintain relationships with local partners: hotels, conciergeries, companies, event agencies, clubs, institutions. ● Identify new B2B collaboration opportunities (groups, corporate events, privatizations). ● Manage and follow up on group, event, and privatization requests in coordination with operations teams. ● For all privatization requests, systematically coordinate with the central privatizations team to ensure alignment on processes, commercial conditions, and group standards. ● Represent the restaurant at external events, networking occasions, and local initiatives. ● Contribute to revenue growth through groups, privatizations, and corporate segments. 3. Communication \& Brand Image ● Manage the restaurant's online and offline communication in coordination with the Communication Manager France, in line with brand identity. ● Coordinate content creation and publication (social media, internal materials). ● Ensure all restaurant information is accurate and updated across digital platforms. ● Roll out centrally defined campaigns, launches, and brand initiatives at local level and nurturing partnerships. ● Ensure consistency of tone, visuals, and brand positioning across all touchpoints. 4. Events \& Community Engagement ● Support the organization of internal events (special evenings, collaborations, launches, thematic experiences). ● Contribute to creating attractive experiences that strengthen the restaurant's community. ● Develop local brand awareness through strategic partnerships and targeted activations. ● Coordinate between guests, partners, operations teams, and relevant central teams during events. 5. Internal Coordination ● Work closely with Management, Floor teams, and Kitchen to ensure operational feasibility of guest and event requests. ● Regularly share guest insights, market feedback, and business opportunities with management. ● Support floor teams during high-volume services or VIP presence when needed. Key Performance Indicators (KPIs) ● Revenue from events, privatizations, and groups related customer satisfaction ● Conversion rate of event inquiries into confirmed bookings ● Social media growth and engagement rate ● Number of new B2B partners activated Ti aspettiamo !

Rossella is expanding & we are opening a brand new site in Muswell Hill. Building on the success of our Kentish Town restaurant, voted in the Top 10 Italian restaurants in London by OpenTable & ranked in the Top 200 on Tripadvisor, we are looking for a friendly, confident & passionate part time Bartender to join our team for this exciting new opening. As a neighbourhood Italian restaurant, we focus on creating a warm, welcoming atmosphere where great food & genuine hospitality come together. You will be part of a close knit, motivated team delivering high quality service & helping create memorable experiences for our guests. We are looking for someone who is: • Positive, energetic & reliable, • Comfortable working in a fast paced environment, • Passionate about hospitality & great service, • Available to work evenings & weekends Previous experience is preferred. Attitude & willingness to learn are just as important. What’s in it for you 🏠 Closed Mondays every week ⏰ Full time hours, 40 plus hours per week 🍝 Free staff food & drinks when working 🤤 50% discount for you & 30% for your friends 🥳 Guaranteed birthday off 💰 £12/13 per hour, paid every 2 weeks 🍹 Monthly team drinks 🏋️ Ongoing training & development

About Pulsle Pulsle is a B2B SaaS operational intelligence platform built for multi-location operators in hospitality, beauty, fitness, healthcare, and retail. We help chains, franchises, and groups capture critical signals, from both customers and frontline staff, before they turn into churn, negative reviews, resignations, or compliance incidents. We have two products under one roof: • Pulsle Clients — captures private customer feedback post-visit before it becomes a public negative review, while routing happy customers to Google and TripAdvisor., • Pulsle Frontline — an anonymous, third-party-operated reporting channel for employees to surface HR concerns, safety hazards, compliance risks, and operational issues before they escalate. Both products turn raw signal into operational intelligence: pattern detection, severity scoring, cross-location benchmarking, and executive-ready reports, all powered by AI. The Role We're looking for a hungry, self-directed Sales Executive to own the full sales cycle for both Pulsle products. You'll prospect, pitch, and close multi-location operators across the UK. This is a remote-first role with no cap on what you can earn. You'll be selling directly to operations leaders, HR/People heads, marketing decision-makers, and C-level executives at restaurant chains, hotel groups, salon and gym franchises, dental and aesthetic clinics, and similar multi-site businesses. What You'll Do • Run the full sales cycle: prospecting, outreach, discovery, demo, negotiation, and close, • Build and manage a qualified pipeline of single location and multi-location operators (3–20 locations and PE-backed chains with 100+), • Lead consultative product demos tailored to each prospect's vertical and pain points, • Manage pilots, onboarding handoffs, and expansion conversations within accounts, • Feed market intelligence and prospect objections back into product and positioning What We're Looking For • B2B SaaS sales experience, ideally with SMB or mid-market accounts, • Proven track record of closing inbound and outbound deals end-to-end, • Comfortable selling into hospitality, beauty, fitness, healthcare, or franchise verticals (a strong plus, not a hard requirement), • Strong written and verbal English, • Self-starter mentality, this is a remote, founder-led environment with no hand-holding, • Familiarity with tools like Instantly, Hunter.io, HubSpot or similar CRMs, and modern outbound stacks, • Disciplined pipeline hygiene and CRM rigor Compensation • 55% commission, uncapped on all deals you close, • Performance bonuses for hitting and exceeding monthly and quarterly targets, • No base salary, this role is built for closers who want unlimited upside and full ownership of their earnings, • Fully remote, work from anywhere Why Pulsle • Get in early at a founder-led SaaS company with two distinct products and active pipelines across 8+ countries, • Sell a product with a clear, differentiated wedge against incumbents, • Direct line to the founders, your feedback shapes the roadmap, the pitch, and the playbook, • Genuine uncapped earning potential with no territory restrictions

Rossella is expanding & we are opening a brand new site in Muswell Hill. Building on the success of our Kentish Town restaurant, voted in the Top 10 Italian restaurants in London by OpenTable & ranked in the Top 200 on Tripadvisor, we are looking for a friendly, confident & passionate part time waitress to join our team for this exciting new opening. As a neighbourhood Italian restaurant, we focus on creating a warm, welcoming atmosphere where great food & genuine hospitality come together. You will be part of a close knit, motivated team delivering high quality service & helping create memorable experiences for our guests. We are looking for someone who is: • Positive, energetic & reliable, • Comfortable working in a fast paced environment, • Passionate about hospitality & great service, • Available to work evenings & weekends Previous experience is preferred. Attitude & willingness to learn are just as important. What’s in it for you 🏠 Closed Mondays every week ⏰ Full time hours, 40 plus hours per week 🍝 Free staff food & drinks when working 🤤 50% discount for you & 30% for your friends 🥳 Guaranteed birthday off 💰 £12/13 per hour, paid every 2 weeks 🍹 Monthly team drinks 🏋️ Ongoing training & development

Rossella is expanding, and we are opening a brand new site in Muswell Hill. Building on the success of our Kentish Town restaurant, voted in the Top 10 Italian restaurants in London by OpenTable and ranked in the Top 200 on Tripadvisor, we are looking for a skilled and fast Pizza Chef to join our kitchen team. Rossella is an established neighbourhood Italian restaurant in Kentish Town, known for its warm, family-led hospitality and seasonal Italian cooking. Ranked in the Top 10 Italian restaurants in London by OpenTable and in the Top 200 on Tripadvisor, we are looking for a skilled and fast Pizza Chef to join our kitchen team. You will be working as part of a strong, experienced team in a busy, fast-paced environment, using quality Italian ingredients and maintaining high standards throughout service. We are looking for someone who takes pride in their work, understands consistency, and can handle volume without compromising quality. You will be responsible for dough handling, stretching, topping and cooking, ensuring every pizza meets our standards. At Rossella, we place a strong focus on training and development. You will have the opportunity to grow your skills, work across sections, and develop within a supportive team. We are looking for someone who wants to improve, take on more responsibility over time, and be part of the business long-term. Experience working with pizza in a professional kitchen is preferred, but a strong attitude, speed and willingness to learn are just as important. 🏠 Closed Sundays every week 🧑‍🍳 Full time 48 hours across 4 to 5 shifts 🍝 Free staff food and drinks when working 🤤 50% discount for you and your friends 🥳 Guaranteed birthday off 💰 £15.00 to £16.00 per hour, paid every 2 weeks 🏋️ Ongoing training, multi-section development and opportunities to grow within a multi-site business

Rossella is expanding and we are opening a brand new site in Muswell Hill. Building on the success of our Kentish Town restaurant, voted in the Top 10 Italian restaurants in London by OpenTable and ranked in the Top 200 on Tripadvisor, we are looking for strong, fast and passionate BOH chefs to join our team from the start of this exciting new chapter. This is a great opportunity to be part of an established and growing brand, working with a close knit, motivated team using quality Italian ingredients, including products from our family vineyard in Italy. We are looking for a versatile Sous Chef who will float across the kitchen, supporting both the main section and the salad and starter section, as well as prep and service wherever needed. A minimum of two years’ experience in a similar role is required. What’s in it for you: 🏠 Closed Mondays every week 🧑‍🍳 Full time 48 hours across 4 to 5 shifts (more shifts avalible) 🍝 Free staff food and drinks when working 🤤 50% discount for you and your friends 🥳 Guaranteed birthday off 💰 £15.00 to £17.00 per hour, paid every 2 weeks 🍹 Monthly team drinks 🏋️ Ongoing training and career progression

Rossella is expanding, and we are opening a brand new site in Muswell Hill. Building on the success of our Kentish Town restaurant, voted in the Top 10 Italian restaurants in London by OpenTable and ranked in the Top 200 on Tripadvisor, we are looking for a strong, fast and passionate Head Chef to lead our kitchen from the start of this exciting new chapter. This is a great opportunity to take ownership of a brand new kitchen within an established and growing business, working alongside a strong existing team and using quality Italian ingredients, including products from our family vineyard in Italy. We are looking for a hands-on Head Chef who can lead from the front, set standards, and build a high-performing team. You will oversee all aspects of the kitchen, from prep through to service, while working closely with the management team on menu development, cost control, and team training. At Rossella, we place a strong focus on developing our people. You won’t just run the kitchen, you’ll continue to grow as a Head Chef, with support in leadership, team building, menu development and running a multi-site operation. As we expand, there will be real opportunities to progress and take on more responsibility within the business. A minimum of 3 years’ experience in a senior role (Head Chef or strong Sous Chef ready to step up) is required. 🏠 Closed Mondays every week 🧑‍🍳 Full time 48 hours across 4 to 5 shifts (more shifts available) 🍝 Free staff food and drinks when working 🤤 50% discount for you and your friends 🥳 Guaranteed birthday off 💰 £16.00 to £19.00 per hour, paid every 2 weeks 🏋️ Ongoing training, leadership development and clear progression within a growing group