IT Support Technician
18 days ago
Farnborough
IT Support Technician • Location: Farnborough, UK (with occasional travel to other UK sites, expensed), • Salary: uptpo £38,000 Day-to-day of the role: • End-User Support (1st & 2nd Line):, • Provide on-site and remote technical support to employees across office and manufacturing functions., • Log, prioritise, and resolve support tickets in line with agreed service levels., • Diagnose and resolve hardware, software, access, and connectivity issues., • Set up new starters (devices, accounts, permissions) and process leavers., • Support laptops, desktops, mobile devices, printers, and peripherals., • Infrastructure & Systems Support:, • Support local network infrastructure including switches and Wi-Fi., • Maintain user accounts within Active Directory / Entra ID and Microsoft 365., • Assist with server monitoring, backups, and system health checks., • Apply patches and updates in line with IT security policies., • Escalate complex issues appropriately to senior IT or third-party providers., • Manufacturing & Production IT Support:, • Provide shop-floor IT support remotely between multiple sites or in person when needed., • Respond quickly to minimise downtime affecting production., • Coordinate planned updates outside of core production hours where required., • Support device connectivity and barcode systems., • Cybersecurity & Compliance:, • Follow company IT security and data protection policies., • Ensure endpoint protection and updates are maintained., • Support periodic access control reviews., • Immediately escalate suspected security incidents., • Asset & Vendor Coordination:, • Maintain accurate IT asset registers and licence records., • Support hardware procurement and equipment lifecycle management., • Liaise with third-party IT support providers where required., • Documentation & Continuous Improvement:, • Maintain clear documentation of systems and support procedures., • Identify recurring issues and recommend practical improvements., • 2–4 years’ experience in an IT support role., • Strong troubleshooting skills across hardware, software, and networks., • Experience supporting Windows environments and Microsoft 365., • Basic understanding of networking principles., • Experience working with ticketing systems., • Clear communication skills and professional approach.