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Deskside Support Analyst • Location: Manchester, • Salary: £28,000 - £35,000, • Fully onsite role (5 days per week) Are you a hands-on IT support professional who enjoys solving problems face-to-face and delivering a first-class service to end users? In this highly rewarding role at a leading global law firm in Manchester, you will be providing 2nd line deskside support across hardware, software and meeting rooms. Responsibilities: • Providing deskside support to users across hardware, software and collaboration platforms, • Acting as a point of triage for escalated incidents and ensuring issues are investigated correctly, • Supporting laptop, mobile device and hardware provisioning, • Troubleshooting AV and meeting room technology, • Managing service requests and incidents through the ITSM, • Supporting Microsoft 365, Teams, Zoom and other collaboration tools, • Assisting with user onboarding and technology adoption, • Working closely with senior analysts and other IT teams to resolve complex issues We are looking for someone who can demonstrate: • Previous IT support experience within a professional services environment, • Experience supporting hardware, laptops, mobile devices and AV technology, • Excellent communication skills and the ability to work with users at all levels, • Strong troubleshooting and problem-solving ability, • A proactive and customer-focused approach to support If you are looking to take the next step in your IT support career within a professional services environment, we would love to hear from you. Apply now to find out more about this opportunity and how your experience could make an impact. Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.

This is not your typical Salesforce Developer role! We are looking for a junior developer with strong JavaScript and/or Java fundamentals who wants to build a long-term career within Salesforce development. Existing Salesforce experience is useful, but not essential - attitude, technical capability, and willingness to learn are the priority. You'll join a growing software team responsible for expanding a highly customised internal sales platform built using Lightning Web Components and Apex. The business has already delivered phase one successfully and is now investing heavily into scaling the platform across the wider group. What you'll be doing: • Supporting users of the custom Salesforce platform, • Troubleshooting and resolving application issues, • Developing new functionality alongside the Salesforce team, • Enhancing performance and user experience, • Learning Salesforce development tools and best practices What they're looking for: • Around 1-2 years of development experience, • Experience with JavaScript and/or Java, • Strong problem-solving ability, • Excellent communication skills, • Someone professional who can thrive in a corporate environment, • Enthusiasm to learn and grow within Salesforce development Why Join? • Full training and support within Salesforce technologies, • Clear progression opportunities across Software Delivery, • Collaborative and fast-paced environment, • Exposure to senior leadership within the business, • Opportunity to gain Salesforce certifications Ideal for a junior developer looking to move into a highly sought-after technology ecosystem while continuing to build strong engineering experience. 49923MSR INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.

Business Analyst - Manchester Are you ready to join a forward-thinking, people-centred digital services business? My client is looking for a passionate Business Analyst to play a key role in their journey. You’ll be part of a collaborative, multi-disciplinary team, working closely with developers, product owners, and stakeholders to shape and deliver user-centred outcomes. This role goes beyond process analysis – it’s about driving business value, improving customer experiences, and helping shape the future of digital banking. The ideal candidate will have a genuine passion for business analysis and a strong problem-solving mindset. You’ll be comfortable gathering requirements, working with stakeholders, and supporting the delivery of high-quality digital solutions within an Agile environment. Key Responsibilities: • Analyse and define business requirements to deliver clear business outcomes, • Create and refine user stories, acceptance criteria, and support UAT activities, • Collaborate with internal stakeholders and third-party suppliers, • Facilitate workshops, requirement-gathering sessions, and cross-functional discussions, • Support Agile delivery teams and contribute to continuous process improvement, • Assist in identifying opportunities to enhance customer and business outcomes What We’re Looking For:, • Experience working as a Business Analyst in a fast-paced environment, • Understanding of Agile delivery methodologies and experience using tools such as JIRA, • Strong communication and stakeholder engagement skills, • Analytical mindset with the ability to identify problems and propose practical solutions, • Ability to work collaboratively across technical and business teams, • Experience working on digital products or within financial services would be advantageous What You’ll Get:, • Hybrid working model – 2/3 days office based, • Employee benefits scheme and wellness initiatives, • Continuous learning and development support, • Enhanced maternity/paternity pay, • Onsite parking, snacks, and social culture, • A genuinely inclusive, innovative, and supportive team If you're a curious and motivated Business Analyst who enjoys working in a dynamic digital environment, this is a fantastic opportunity to develop your career and make a real impact. Interested? Please Click Apply Now! Business Analyst - Manchester

Project Manager / Business Analyst (18 Month Fixed-Term Contract) My client is a boutique professional services firm operating within a regulated, client-focused sector, supporting individuals and businesses through complex financial situations. Alongside their core services, they are heavily investing in technology to improve outcomes, streamline operations, and enhance the client experience. They have developed a number of internal systems and are now embarking on their most ambitious initiative to date: the greenfield development of a new Case Management Platform to replace their existing off-the-shelf solution. This is a rare opportunity to join a growing organisation where technology is genuinely strategic, and where you will have direct influence over both product direction and delivery. The Opportunity My client is seeking an experienced Project Manager / Business Analyst to take a central role in delivering a greenfield Case Management Platform. This is a dual-function role covering both business analysis and project management. You will work closely with internal stakeholders to define requirements, shape future processes, and ensure the development team is fully aligned. At the same time, you will own the delivery plan, coordinate a mixed onshore/offshore development team, and ensure the project is delivered effectively. This is a high-impact position offering autonomy, visibility, and the opportunity to help shape a core business platform from the ground up. Key Responsibilities Business Analysis • Engage with stakeholders across the business to understand current processes and future requirements, • Produce clear as-is and to-be process documentation and process maps, • Gather, define, and manage business and functional requirements, • Translate requirements into detailed, developer-ready user stories and acceptance criteria, • Act as the key bridge between business users and the development team Project Management, • Own and maintain the overall project plan, delivery roadmap, and timelines, • Coordinate a development team including internal engineers and offshore contractors, • Facilitate Agile/Scrum ceremonies (sprint planning, stand-ups, reviews, retrospectives), • Manage dependencies, risks, and blockers to ensure smooth delivery, • Provide regular progress reporting to senior stakeholders and technical leadership What We’re Looking For Essential, • Proven experience in a combined or standalone BA/PM role within a software delivery environment, • Strong background in requirements gathering, process mapping, and user story creation, • Experience delivering Agile/Scrum-based projects, • Excellent communication skills across technical and non-technical stakeholders, • Highly organised with strong delivery and prioritisation capabilities, • Experience managing distributed or offshore development teams Desirable, • Experience in regulated industries (e.g. financial services, legal, insolvency, or similar), • Familiarity with tools such as Azure DevOps or similar platforms, • Experience working on greenfield builds or major system replacements What’s on Offer, • A rare opportunity to deliver a greenfield platform from inception, • High levels of ownership and autonomy in shaping a business-critical system, • Close collaboration with senior technical leadership, • Hybrid working with a Manchester-based office, • 18-month fixed-term contract with the option to extend by a further 6 months Interested? Please click Apply Now! Project Manager / Business Analyst - 18 month FTC

Senior Developer - Microsoft Platform Salary: £49,387 - £56,515 per annum, pro rata Location: Manchester Vacancy Type: Permanent Closing date: 25/06/2026 The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care. We have modern offices in Manchester city centre and Stratford, London. Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary. Job overview Do you want to do meaningful work that makes a genuine difference to society? Our main purpose here at The National Institute for Health and Care Excellence (NICE) is to improve health and wellbeing by putting science and evidence at the heart of health and care decision-making. As an organisation we all collaborate to achieve this goal by empowering our workforce to do great things! Please note that this role may not be eligible for sponsorship under the Skilled Worker route. Please refer to the DirectGov website for more information on eligibility. We reserve the right to close adverts early should we receive sufficient applications, so please don’t delay your submission. As part of our commitment to colleagues at risk of redundancy, all redeployment applications are reviewed before external ones. Main duties of the job This Senior Developer role will build and support Microsoft 365 and Power Platform solutions that enable NICE employees to operate effectively and efficiently What you do & bring to the role: • Work within agile disciplinary teams to design, build and maintain solutions in Microsoft 365, the Power Platform and CoPilot Studio, • Proactively identifying new functionality on the Microsoft roadmap that will enhance end user productivity and efficiency, • Work with users and business stakeholders to demonstrate and prototype the technical art of the possible, • Be proactive about helping business stakeholders consider the non functional needs and constraints as well as the functional when designing solutions, • Actively participate in developing and managing agile backlogs of work, • Support live services through monitoring, incident resolution, performance optimisation and continual improvement, including rota’d 3rd line support, • Share knowledge, mentor colleagues, and support the development of Microsoft platform capability within the team. Person specification Essential: • Specialist knowledge and expertise acquired through degree level or equivalent qualification/experience. Additionally holds specialist knowledge across several relevant areas of expertise, acquired through relevant practical experience and training/development. Eg: M365 Administrator Expert Power Platform Functional consultant or developer associate Certification in SharePoint and Teams Administration Desirable • Certification in Purview configuration (eg sensitive data, records management) or Copilot Studio development/admin Working for our organisation The Engineering team at NICE designs, builds, and runs the digital services that underpin nationally relied upon health and care guidance used by millions of people. The team creates secure, reliable software that supports both internal guidance production and public-facing services such as the NICE website, BNF, and Clinical Knowledge Summaries. Engineers work collaboratively in multidisciplinary teams, applying DevOps and secure by design principles to continuously improve live services and deliver meaningful digital outcomes. We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment. We are passionate and proud of the work we do and the impact we make. NICE offer: • Generous NHS Pension – Secure your future with one of the most rewarding pension schemes in the UK, • Flexible working – Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times, • Exclusive discounts – Save on shopping, dining and more with a Blue Light Card, • Time to recharge – Start with 27 days’ annual leave plus bank holidays, • Inclusive staff networks – Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud – we celebrate diversity, • Tailored development – Grow your career with personalised learning and development opportunities If you feel this is the type of environment you will enjoy working in, apply today! To Apply If you feel you are a suitable candidate and would like to work for The National Institute for Health and Care Excellence (NICE), please click apply to be redirected to our website to complete your application.

Your new companyA leading not-for-profit organisation based across the North West is seeking a talented Microsoft 365 Developer on a permanent basis to join during a period of digital transformation.As a Microsoft 365 Developer, you will support the delivery of digital solutions across the organisation using the Microsoft Power Platform and wider M365 ecosystem.Working within a collaborative Business Systems team, you will design and build applications, automate workflows, and enhance productivity tools. This role offers an excellent opportunity to develop your technical skills while contributing to impactful, user-focused solutions.Your new role • Develop and maintain solutions using Power Apps, Power Automate, and SharePoint Online, • Support integration of Microsoft 365 services (Teams, Outlook, OneDrive) with business applications, • Translate business requirements into technical solutions in collaboration with stakeholders, • Build and manage API integrations and custom connectors, • Ensure solutions meet security, compliance, and accessibility standards, • Participate in testing, deployment, and documentation of solutions, • Monitor performance, troubleshoot issues, and provide ongoing support, • Work alongside senior developers and analysts in an Agile environment, • Contribute to continuous improvement and adoption of new M365 capabilities What you'll need to succeed • Experience developing with Microsoft Power Platform (Power Apps, Power Automate), • Working knowledge of Microsoft 365 services including SharePoint, Teams, and OneDrive, • Familiarity with scripting languages such as JavaScript, Power Fx, or HTML, • Understanding of APIs, data integration, and emerging tools such as AI Builder or Copilot Studio, • Awareness of M365 security, compliance, and data protection principles, • Strong problem-solving skills and attention to detail, • Ability to work collaboratively and communicate effectively with stakeholders, • Experience working in Agile or iterative development environments What you'll get in return • Hybrid working(2 days in the office per week), • Salary negotiable on experience (£42000-£46,000), • 4 or 5 day weeks offered, • Generous annual leave plus bank holidays and additional service-related entitlement, • Competitive pension scheme, • Enhanced family leave policies, • Health and wellbeing benefits, including gym access and healthcare support, • Ongoing training and professional development opportunities, • Flexible working and a supportive, forward-thinking environment What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Data Resilience AnalystLocation: Manchester, Birmingham, Edinburgh, or BristolRemuneration: Daily rate £750pwd, via Umbrella Company Contract Details: 2 days in-office per week Responsibilities: • Join the dynamic Data Resilience team within the Chief Data and Analytics Office (CDAO) and be a pivotal part of safeguarding our critical data services!, • Support the management of the Data Resilience Solution in ServiceNow by translating regulatory and business needs into actionable technical tooling requirements., • Maintain resilience-focused datasets, ensuring critical data assets and dependencies are accurate and audit-ready., • Analyse end-to-end data flows for Important Business Services (IBSs) to identify vulnerabilities and enhance data resilience controls., • Coordinate Data Resilience BAU processes using ServiceNow, ensuring data integrity aligns with internal and regulatory expectations., • Collaborate with Power BI teams to develop resilience-focused visualisations that deliver insights on the Group's Data Resilience Position., • Create and maintain essential resilience artefacts and documentation, supporting audit and regulatory scrutiny., • Engage stakeholders through workshops and training, embedding Data Resilience practises and driving adoption of tools and controls., • Contribute to the Agile delivery of Data Resilience initiatives, ensuring continuous improvement in controls and processes. About Us:At our client, we're evolving alongside modern Britain. With significant investments in our people, data, and technology, we're transforming how we meet the ever-changing needs of our 26 million customers. We're on a purposeful growth journey, and we invite you to be a part of it! What You'll Need: • Hands-on experience with ServiceNow GRC, CMDB modelling, Discovery, Flow Designer, and Workflow automation., • Deep understanding of data models, asset relationships, and data flows across complex systems., • Knowledge of Data Resilience principles, including integrity, availability, recovery, and encryption., • Proficiency in Excel and M365 for MI, data analysis, and governance reporting., • Familiarity with Power BI and data visualisation to support insight-driven decision-making., • A strong mindset focused on data quality and control, ensuring accuracy and completeness., • Expertise in requirements gathering and business analysis (user stories, workflows, data models)., • Experience in Agile environments across the full solution lifecycle., • Ability to identify resilience risks and vulnerabilities in data and processes., • Effective stakeholder engagement and communication skills, translating technical concepts into business insights., • Strong analytical thinking and problem-solving abilities, with a continuous improvement mindset., • Adaptability and learning agility in a rapidly evolving regulatory and technical landscape. Are you ready to make an impact? Join our client and play a vital role in shaping the future of data resilience in banking! Apply today! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Due to the high volume of applications we receive, we are unable to respond to everyone individually. If you do not hear from us within 48 hours of applying, please assume that your application has been unsuccessful on this occasion.

New permanent job opportunity for an Information Governance Technical Analyst, for an international law firm based in Manchester, with hybrid working. You will join the Information Governance and Technology team, to support the department, with key job responsibilities including: • Performing lifecycle activities for file and user permissions within a Microsoft environment, including Entra, SharePoint Online, NTFS, and ADFS, • Executing access reviews and certifications based on requirements, • Documenting policies and procedures for Information Governance responsibilities, • Maintaining accurate notes and tracking documentation for data collection projects, • Developing collaborative relationships to identify tasks and processes required Key Person specification and job requirements include: • Possess well-developed and professional interpersonal skills and the ability to interact effectively with people at all organisational levels of the firm, • Demonstrate strong analytical skills, including effectively defining problems and identifying solutions, • Exhibit the ability to work in a team environment with a customer service focus And you should have: • A bachelor’s degree or equivalent in a related field, preferably, • Microsoft or other relevant certifications, preferably, • Experience working with cloud, server and storage, active directory, networking, or other technology infrastructure fields, • Experience working in a law firm, preferably Of special interest would be experience of Powershell scripting, MS Entra, Cloud Server Storage but applicants for this job must have experience of technical support with strong troubleshooting skills and experience. This is a great opportunity to join the Information Governance department in a Technical Support role, within a leading law firm who as able to provide great career development opportunities. If you have the required technical background, to be considered for the Information Governance Technical Analyst job vacancy, please apply with your CV showing your relevant experience.

Are you technically curious, highly organised and keen to build your career at the intersection of AI, digital transformation and data-led business improvement? Our client is investing in the responsible use of AI and emerging technology to improve services, strengthen internal processes and support better outcomes across a complex, people-focused operational environment. This is an excellent opportunity for a technically capable project coordinator to play a key role in supporting digital transformation activity, working closely with senior stakeholders across technology, operations, data, BI and service delivery. The role would suit someone with strong knowledge of AI tools, business transformation and data/BI, combined with an interest in project coordination, governance, stakeholder engagement and operational change. You will support the planning, documentation, communication and delivery of AI-enabled projects, helping to turn ideas into structured, secure and practical solutions. Job Description As Digital Transformation Project Coordinator, your duties will include: • Supporting the coordination and delivery of AI and digital transformation projects across the organisation, • Assisting with project planning, timelines, reporting, documentation and progress tracking, • Working with internal stakeholders to understand operational requirements and support adoption of new tools and processes, • Helping to prepare materials for workshops, briefings, working groups and stakeholder engagement sessions, • Supporting the assessment of AI tools and digital solutions, including suitability, usability and integration requirements, • Maintaining project documentation, governance records, reporting templates and assurance information, • Supporting data protection, information governance, risk management and responsible AI processes, • Helping teams embed new digital tools into day-to-day workflows, including training coordination and user support, • Contributing to KPI tracking, progress updates, post-implementation reviews and lessons learned activity, • Keeping informed of emerging AI technologies, digital health trends and opportunities for operational improvement Person Specification Suitable applicants will be able to demonstrate: • Strong technical knowledge of AI, digital transformation, data, BI and modern digital platforms, • Experience or clear understanding of project coordination, project support or business transformation activity, • Confidence working with technical, operational and senior stakeholders, • Good understanding of data governance, GDPR, risk management and secure use of digital tools, • Strong IT literacy and the ability to quickly understand new systems, platforms and technologies, • Excellent written and verbal communication skills, with the ability to produce clear documentation and updates, • Strong organisation skills, attention to detail and the ability to manage multiple tasks, • A proactive, curious and solutions-focused approach, with a genuine interest in AI-enabled change Desirable experience would include: • Exposure to AI platforms, BI tools, automation, digital health systems or systems integration, • Experience supporting a PMO, project governance framework or transformation programme, • Understanding of NHS, healthcare, urgent care, primary care or other regulated service environments, • A degree or equivalent qualification in a relevant subject such as technology, data, business, project management or digital transformation This is a great opportunity to join an organisation investing in meaningful digital change, with the chance to gain hands-on experience across AI adoption, business transformation, governance, stakeholder engagement and data-led improvement. The role offers a salary of £28,000 - £30,000 and is based full-time from our client’s Stockport office. To apply, please submit your CV by clicking on the relevant links. If successful, you will be contacted by one of our consultants within 3 working days. Unfortunately, due to the volume of applications we expect to receive for this vacancy, if you do not hear from us within this time, you should presume your application has been unsuccessful on this occasion. Grassroots Recruitment is acting as a recruitment agency and a recruitment business in respect of this vacancy. Grassroots Recruitment is an equal opportunities employer and recruiter. We welcome applications from all sections of the community, regardless of age, race, sex, sexual orientation, marital status, religion or disability.

Operations Manager – Insurance BrokerageWe are supporting a well-established and growing independent insurance brokerage is seeking an experienced Operations Manager to play a pivotal role in its next phase of development. This is a key hire, working closely with senior leadership to drive operational efficiency, support the broking team, and act as the central point for technical expertise and systems oversight. The role also offers genuine scope to evolve into a broader senior leadership position over time.Key responsibilities: • Oversee day-to-day operations across the broking function, • Provide technical support and guidance to Account Handlers and Executives, • Act as a “super user” for Acturis, driving best practice and efficiencies, • Identify and implement process improvements across the business, • Support leadership with strategic and operational initiativesThis role would suit an experienced Senior Account Handler, Team Leader, or Operations/Office Manager within a commercial insurance brokerage looking to take the next step. Someone who is a technically strong broking professional who enjoys improving processes and supporting others, rather than focusing purely on personal billing. Someone seeking a broader, more influential position with visibility across the whole business.About you:, • Strong operational and technical experience within an insurance brokerage, • Advanced Acturis knowledge (essential), • A natural problem-solver with a hands-on, detail-oriented approach, • Confident, approachable, and collaborative with strong relationship-building skills, • Resilient and dependable – someone the team can rely on as a go-to person, • Organised, pragmatic, and comfortable balancing multiple priorities in a fast-paced environmentThe offer:, • Salary circa £55,000–£70,000 depending on experience, • Hybrid working (with regular office presence required), • Long-term progression into a broader leadership capacityThis is an excellent opportunity for a high-calibre insurance professional looking to step into a highly influential role within a supportive, fast growing brokerage.

ServiceNow HRSD Business Analyst Hybrid - UK-wise, with monthly travel plus client travel Up to £75k + bonus. If you have some ServiceNow experience, but not extensive, still send your CV in as there may be junior vacancies upcoming I'm working with a client who are growing out their ServiceNow HR capability and looking for a Business Analyst who knows their way around HRSD. This would suit someone who enjoys the people/process side of ServiceNow just as much as the platform itself. Someone who can sit with HR teams, understand what's not working, ask the right questions, and then turn all of that into clear requirements, user stories and practical outcomes for the delivery team. It's not a hands-on development role, so you won't be expected to be the person building everything in the background. You'll be much closer to the customer than that - running workshops, mapping processes, shaping requirements, supporting playbacks, working with technical teams and making sure the solution actually solves the problem it set out to fix. The work will sit across ServiceNow HRSD, so things like HR case management, employee portals, HR knowledge, service catalogues, employee journeys, workflows and wider employee experience improvements. You'll be involved across the delivery lifecycle too, from early discovery and design through to testing, rollout, change activity and hypercare. There's also a consulting angle to this one, which is what makes it a bit more interesting. You'll get exposure to proposals, RFPs, client presentations and the journey from early sales conversations into actual delivery. So if you're a ServiceNow BA who wants to keep moving towards advisory work rather than being boxed into pure delivery admin, this is a strong route to do that. You'll need: • ServiceNow Business Analyst, Functional Consultant or similar experience, • Good working knowledge of ServiceNow HRSD, • CIS HRSD certification, • Experience writing user stories, acceptance criteria and process documentation, • Confidence working with HR stakeholders, technical teams and delivery teams, • A decent understanding of HR operations and the employee lifecycle, • Experience on either a larger ServiceNow programme or a few smaller end-to-end deployments CSA, CIS ITSM, Agile, SAFe or project delivery experience would be useful, but the main thing is that you understand how HR teams work, how ServiceNow HRSD improves that experience, and how to translate business problems into something clear and deliverable. This is a good move for someone who wants more than just sitting in workshops and taking notes. You'll be around proper HR transformation work, good ServiceNow people, and customers who are genuinely trying to improve the employee experience rather than just chucking another system in for the sake of it. If you're a ServiceNow BA with HRSD experience and you want something with a bit more variety, more customer exposure and a clear path into more senior consulting work, this is well worth a chat. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

AI Search & Content Automation Executive (SEO, GEO & AI Agents) Manchester (hybrid working) About Us With a global network spanning the UK and mainland Europe, VonHaus is a growing eCommerce company. Our mission is to provide the highest quality products at competitive prices with outstanding service for every customer. Due to our continued success, VonHaus is now a part employee-owned business. We believe our people are our future and are committed to creating an inclusive environment where everyone feels connected to our mission, direction and success. We are now looking for an AI Search & Content Automation Executive to join us on a full-time, permanent basis, working 38.75 hours per week. The Benefits • Salary of £28,000 – £32,000 per annum, depending on experience, • Tax-free company bonus through Employee Ownership Trust, • Hybrid working (with offices in Manchester M3 7BF) for the best of both environments, • Regular department and company social events, • Employee recognition awards and celebration schemes, • Enhanced annual leave entitlement, • Company sick pay, • Access to our Employee Assistance Programme, • Staff discount on our fantastic products This is an exciting opportunity for an SEO and AI-focused ecommerce or digital marketing professional to join our innovative and fast-growing business. You'll have the chance to work at the forefront of one of the most rapidly evolving areas of digital marketing, building highly sought-after expertise across AI search, Generative Engine Optimisation and content automation. What's more, you'll enjoy the freedom to experiment with emerging technologies, develop cutting-edge skills and make a visible impact, all while benefiting from our hybrid working model and a range of rewards designed to support you both professionally and personally. The Role As an AI Search & Content Automation Executive, you will drive the development of AI-powered content and search strategies that enhance our visibility across both traditional and emerging search platforms. Specifically, you will design and manage AI agents that automate content creation, developing prompt frameworks, content workflows and quality assurance processes that ensure accuracy, consistency and brand compliance. You will also identify opportunities to improve content production and ecommerce processes through AI and automation technologies. Alongside this, you will develop strategies that strengthen our visibility across both search engines and generative AI platforms, creating content tailored to conversational search behaviour and user intent. Through SEO, GEO and search performance initiatives, you will help increase rankings, traffic, conversions and overall brand visibility across the evolving search landscape. Additionally, you will: • Monitor brand mentions, citations and category visibility across AI platforms, • Conduct keyword, entity and conversational query research, • Produce reports and actionable insights using analytics and search tools, • Analyse competitor activity across traditional and AI-driven search environments, • Collaborate with internal teams to align content and search strategies, • Ensure GEO initiatives complement and strengthen existing activity About You To be considered as an AI Search & Content Automation Executive, you will need: • Strong SEO experience within ecommerce or digital marketing, • Experience using AI tools, such as ChatGPT, Claude, Gemini or Perplexity, • Experience creating content at scale using AI-assisted workflows, • Experience building AI agents using platforms, such as OpenAI, LangChain, n8n, Make, Zapier, CrewAI or similar technologies, • Experience working with APIs and content automation workflows, • Strong understanding of technical SEO fundamentals, • Proficiency with Google Analytics, Google Search Console and SEMrush, • Understanding of Generative Engine Optimisation (GEO), Answer Engine Optimisation (AEO) and LLM visibility strategies, • Python, SQL or automation experience The closing date for this role is 26th June 2026. Other organisations may call this role AI Marketing Executive, AI Content Executive, Digital Marketing Executive, Search Marketing Executive, GEO Executive, Generative Search Executive, Content Automation Specialist, AI Automation Executive, or Search Optimisation Executive. Webrecruit and VonHaus are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to become our next AI Search & Content Automation Executive, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Product Owner: 4 Month Contract - Manchester/Hybrid Type: 4 Month ContractDay Rate: Market Rates (Outside IR35)Location: West Midlands/HybridStart: ASAP Are you ready to take the lead on innovative projects that shape the future? We are seeking a Product Owner to join our dynamic team and drive product vision, strategy, and execution. If you have a passion for turning ideas into impactful products and a knack for collaboration, we want to hear from you! What You'll Do:As a Product Owner, you will be at the forefront of our product development process. Your key responsibilities will include:Defining Vision: Craft and communicate a clear product vision that aligns with our business goals and customer needs.Prioritising Backlog: Manage and prioritise the product backlog to ensure the development team is focused on delivering the most valuable features.Collaboration: Work closely with cross-functional teams, including developers, designers, and stakeholders, to gather requirements and ensure seamless product delivery.Stakeholder Engagement: Serve as the primary point of contact for stakeholders, gathering feedback and ensuring their needs are met.*Market Research: Conduct thorough market research to identify trends, customer preferences, and competitive landscape, driving data-informed decisions. SkillsProven Experience in a product management/product owner role, with a strong background in Agile methodologies.Exceptional Communication Skills: Ability to convey complex ideas clearly and effectively to a diverse audience.Analytical Mindset: Strong analytical skills with a track record of using data to drive decisions and measure success.Leadership Qualities: A natural leader who inspires and motivates others while fostering a collaborative environment.*Customer-Centric Approach: A deep understanding of user experience and a passion for delivering top-notch products that delight customers. Please apply now to be considered for this role

IT Field Engineer Location: Manchester Salary: £35,000 Hours: 37.5 hours per week Role type: Permanent About the company Our client is a fast-growing UK technology group providing managed IT services, cloud solutions, infrastructure support, cyber security, communications, and business technology services to a varied client base. The business has grown significantly over recent years and offers excellent long-term career development. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company, which is a strong reflection of the career progression, stability, and opportunities available. This is an excellent opportunity for an experienced IT Field Engineer who enjoys working with a broad range of technologies, visiting customer sites, supporting projects, and being part of a collaborative technical team. The role The IT Field Engineer will provide both on-site and remote technical support to clients across the UK. You will be responsible for installing, configuring, maintaining, and troubleshooting IT systems, hardware, software, networking equipment, and cloud-based services. The role will involve regular travel to customer sites, supporting reactive technical issues, planned project work, system rollouts, migrations, infrastructure upgrades, and new site setups. When not working in the field, you will support the service desk with escalated tickets and remote troubleshooting. This role would suit someone who is technically strong, customer-focused, organised, and comfortable working across both support and project environments. Key responsibilities • Provide on-site technical support to clients across the UK, • Install, configure, maintain, and troubleshoot IT hardware, software, networks, and infrastructure, • Support IT projects including migrations, deployments, upgrades, office moves, and new site setups, • Work closely with senior engineers, project teams, and service desk colleagues, • Diagnose and resolve hardware, software, server, cloud, and network issues, • Provide 1st and 2nd line support when required, • Assist with escalated service desk tickets when not attending customer sites, • Support Microsoft 365, Azure, Active Directory, Windows Server, and endpoint environments, • Troubleshoot networking technologies including TCP/IP, VLANs, firewalls, and wireless networks, • Support firewall technologies such as Fortinet, Cisco, SonicWall, or WatchGuard, • Support backup and recovery solutions, including Veeam and Azure Backup, • Assist with virtualisation platforms including VMware, Hyper-V, AVD, and RDS, • Maintain accurate documentation, ticket updates, and technical records, • Deliver excellent customer service and clear communication at all times, • Identify recurring issues and recommend long-term improvements, • Manage workload effectively across travel, project work, and support responsibilities Skills and experience required • Minimum of three years’ experience in a similar IT support, field engineer, or infrastructure support role, • Previous MSP experience or experience in a customer-focused technical support environment, • Strong knowledge of Microsoft technologies including Microsoft 365, Azure, Windows, Active Directory, Group Policy, and Windows Server, • Good all-round infrastructure knowledge across networking, servers, endpoints, cloud, and security, • Experience troubleshooting PCs, servers, printers, scanners, switches, firewalls, and networked devices, • Good understanding of cyber security technologies such as firewalls, web filtering, endpoint protection, and recovery solutions, • Experience with backup solutions such as Veeam, • Experience with VMware and/or Hyper-V, • Strong problem-solving and troubleshooting skills, • Excellent written and verbal communication skills, • Ability to take ownership of user issues and work proactively, • Full clean UK driving licence, • Willingness to travel to customer sites across the UK Desirable experience • Microsoft certifications in Azure, Microsoft 365, or related technologies, • VMware VCP, • Citrix experience, • Veeam certifications or strong Veeam experience, • Experience supporting Apple Mac environments, • Experience working on cloud migrations, infrastructure upgrades, and larger IT projects Personal attributes The successful candidate will be a technology enthusiast who enjoys solving problems and working with people. You will be approachable, organised, and able to work both independently and as part of a wider technical team. You will be someone who takes pride in delivering excellent customer service, enjoys learning new technologies, and wants to build a long-term career within a growing technology business. Why apply? • Join a growing UK technology group with strong career development opportunities, • Work across a wide range of technologies, clients, and projects, • Excellent progression opportunities within the wider group, • Stable and supportive working environment, • MFK Recruitment has placed 46 IT professionals across the group in the past six years, with 31 still with the business, • Opportunity to develop technically across cloud, infrastructure, networking, cyber security, and project delivery

Proclaim Developer Location: ManchesterSalary: Up to £50,000 DOE Job Type: Full-Time, Permanent About the Company This opportunity is with a well-established and rapidly growing legal firm that continues to invest heavily in both technology and people. Due to continued expansion, they are looking to recruit an experienced Proclaim Developer to join their growing IT team. The Role As a Proclaim Developer, you will be responsible for the development, maintenance, and enhancement of the firm's Proclaim case management system. You will work closely with internal stakeholders to improve workflows, automate processes, and deliver technical solutions that support business growth and operational efficiency. Key Responsibilities • Develop and maintain workflows within Proclaim, • Create and enhance document automation processes, • Support integrations with third-party systems and APIs, • Troubleshoot and resolve system issues, • Work closely with departments to gather and deliver technical requirements, • Improve system performance and user experience, • Assist with upgrades, testing, and system enhancements, • Produce and maintain technical documentationSkills & Experience Required, • Previous experience developing within Proclaim, • Strong understanding of Proclaim workflows and task server, • Experience with SQL and database management, • Knowledge of system integrations and automation, • Excellent problem-solving and communication skills, • Ability to work independently and within a collaborative team environmentBenefits, • A competitive salary, • Monday - Friday 9am-5pm, 7-hour shift, • 25 days annual leave + bank holidays, • A supportive, friendly, fast-paced team culture, • Modern, city-centre office environment, • Dress-down Fridays Interested in knowing more? CLICK APPLY.

As a PHP Engineer you will be a key contributor within a cross-functional engineering squad, responsible for building secure, scalable, and high-quality software with an increasing emphasis on AI-driven capabilities and intelligent agent development. You will work closely with Senior Engineers, the Engineering Team Leader, and the Architect to implement modern engineering practices, integrate AI models and agent patterns, and contribute to the evolution of our cloud-native services. You will already have strong software development experience and have a desire to grow deeper into engineering, while maintaining strong software craftsmanship and delivery discipline. As we move toward an AI-first engineering strategy with multiple autonomous squads, the Software Engineer plays a vital role in delivering reliable, secure, and modern software while developing skills that contribute to our ecosystem. You will help implement AI capabilities, support cloud-native services, and strengthen the squad’s engineering excellence as we scale. Key Responsibilities Software Development & Delivery: • Design, build, test, and maintain high-quality software components and services across backend, frontend, or full-stack environments., • Utilise AI Accelerated development tools across the SSDLC to accelerate delivery and product quality., • Write clean, maintainable, secure code following engineering standards and SSDLC best practices., • Participate actively in backlog refinement, sprint planning, story estimation, and team ceremonies. AI Integration & Emerging Skills Development: • Champion AI Enablement initiatives by embedding AI thinking into product design and delivery, enabling teams to leverage AI, and emerging technologies to enhance functionality, automation, and user experience., • Use vector databases, embeddings, and retrieval pipelines with support from senior engineers., • Contribute to building robust tests and evaluation checks for AI behaviours and outputs., • Follow architectural guidance to ensure AI features remain safe, secure, and reliable. Quality Engineering & Secure Development: • Create automated tests, including unit, integration, and functional tests., • Apply secure-by-design principles in all coding activities, participating in threat modelling where appropriate., • Contribute to code reviews and continuously improve code quality within the squad., • Maintain documentation for services, features, and reusable components. Cloud-Native Engineering & DevOps Practices: • Deploy and maintain services using CI/CD pipelines., • Instrument code for observability, logging, and performance insights., • Participate in incident resolution and root-cause analysis for issues within the squad’s domain., • Follow best practices for cloud development, working across AWS or Azure environments. Collaboration & Team Contribution: • Work closely with Senior Engineers and the Engineering Team Leader to confirm technical designs and implementation details., • Collaborate with Product Owners to understand requirements and propose feasible approaches., • Communicate progress, blockers, and technical details clearly within the squad., • Participate in continuous improvement initiatives and share learnings with peers., • Experience as a software engineer within modern cloud-native environments., • Strong development skills in at least one of the following languages/frameworks: C# .NET, Nodejs, Reactjs, Python, React, • Understanding of AI First development and deployment processes., • Experience building REST APIs, microservices, or modern frontend applications., • Good grasp of secure coding, testing strategies, and CI/CD pipelines., • Work collaboratively in an Agile squad with a focus on quality, delivery, self-reflection and improvement., • Strong problem-solving skills and willingness to learn and adopt emerging AI and agent technologies., • Hands-on experience with vector databases, embeddings, or prompt engineering., • Understanding of AI fundamentals and experience using LLM APIs or AI-enhanced features and Agents., • Experience with cloud services such as AWS, Azure, or serverless platforms., • Interest in distributed systems, event-driven architectures, or DDD concepts., • Familiarity with observability tooling and debugging complex systems. Skills & Experience • Proven experience as a software engineer in a modern development environment, including agentic approaches., • Strong experience with PHP (5x, 7x, 8x), including Laravel., • Experience with frameworks such as React, Vue, or Node and C#, • Solid understanding of MySQL, including indexing and query optimisation., • Experience with API development and system integrations., • Proficiency with Git-based version control and package management tools (e.g. Composer, NPM)., • Experience working with Azure DevOps and CI/CD pipelines., • Excellent written and verbal communication skills., • Understanding of object-oriented programming principles., • Experience operating Linux-based web servers (LAMP / Nginx)., • Experience with SASS / LESS / SCSS., • Exposure to SQL and NoSQL database technologies., • Experience with mobile application development., • Awareness of UX / UI principles and responsive design.

IT Support Technician - StockportHands on IT Techician role with mentorship & Training Looking for a hands-on IT support role where no two days are the same? We're hiring an IT Support Technician to join a busy internal IT team, supporting day-to-day operations across a professional business environment. This is a fantastic opportunity for someone with solid technical foundations who wants to expand their skills, gain exposure to wider infrastructure, and be part of a supportive team. What you'll be doing: • Delivering first-line and second-line support via phone, email, and in person, • Troubleshooting hardware, software, and network issues, • Managing user accounts, passwords, and permissions, • Supporting Windows environments, Office 365, and Active Directory, • Maintaining desktops, laptops, printers, mobile devices, and AV equipment, • Assisting with system monitoring, backups, and security checks, • Supporting new user onboarding, setup, and training, • Working with third-party suppliers and internal departments on escalated issues, • Keeping IT asset registers and technical documentation up to dateWhat we're looking for:, • Experience in IT support or service desk environments, • Knowledge of Windows Server, Active Directory, DHCP, and Office 365, • Strong troubleshooting and problem-solving abilities, • Excellent communication and customer service skills, • Organised approach with the ability to manage multiple priorities, • A proactive attitude and genuine passion for technologyWhy apply?, • Varied, hands-on technical environment, • Opportunities for progression and skills development, • Exposure to infrastructure, networking, and broader IT projects, • Collaborative team culture, • Ongoing training and professional development If you're ready to take the next step in your IT career, we'd love to hear from you. Send your CV to jon.brass @ circlerecruitment.com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Role: Lead Software Engineer Salary/Rate: £650-750 per day inside IR35 Location: Hybrid, 2 days per week - multiple locations available Contract Duration: 12 months We are currently looking for a Lead Software Engineer for our government client. This Lead Software Engineer role is hybrid, based between 2 days per week on site and the remainder of the week working from home. Office locations include London, Manchester, Birmingham, Cardiff or Darlington, as preferred. There is no further flexibility with expected time on site, or the office locations. The contract for this Senior Planner position is for 12 months, with potential to extend, operating inside IR35. Security Clearance: Security Check (SC Clearance) This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential Skills / Experience required: • Strong Python and Django experience, • Proven system design and architecture capability (end-to-end), • Strong collaboration and communication skills, • Experience working in agile, multidisciplinary teams, • Ability to contribute to secure, structured environments, • Minimum 5+ years' experience (ideally 8-10 years), • T-shaped skillset (deep technical + broad system awareness), • Strong delivery focus and efficiency, • Comfortable taking ownership and leading within squads, • Experience working in structured, governance-heavy environments Desirable Skills • Experience with GDS standards, • Public sector or defence-related experience, • Exposure to secure or regulated environments Role / Responsibilities: This role is responsible for the design, development, delivery, and ongoing improvement of software solutions within a secure, government-focused environment. The successful candidate will contribute to building resilient, scalable, and user-centred services, ensuring compliance with regulatory standards relating to controlled goods and exports. The position requires strong technical leadership, collaboration within multidisciplinary teams, and ownership of both development and live service performance. • Lead the design and delivery of scalable software solutions, • Translate user needs into technical outcomes, • Build secure, test-driven, high-quality code, • Support and maintain live services (performance & stability), • Collaborate with multidisciplinary teams (BA, UCD, Developers), • Oversee development across multiple workstreams, • Drive continuous improvement of systems and processes, • Ensure integration across complex systems If you are interested in the above role, please click Apply Nowand send a CV for quick review. Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know. Security Check, Sc Level, Sc Cleared, Sc Clearance, Security Cleared, Security Clearance, Security Vetting Clearance, Active SC, SC Vetted, Cleared To A High Government Standard, DV Cleared, DV Clearance, DV Check, Developed Vetted, Developed Vetting, DV Strap, Active DV, Developer, Software Engineer, Programmer, Python, Django, Architect Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Founding Engineer Future Head of Engineering Salary: £80,000 - £110,000 + EquityLocation: Manchester | Flexible WorkingType: Permanent Join an Ambitious Tech Startup We're working with a fast-growing, venture-backed technology business that has gained strong early traction and is now looking for a Founding Engineer to help shape its next stage of growth. This is a rare opportunity to join at an early stage, taking ownership of the core mobile product while working closely with the founders to define the technical vision. The successful candidate will have a clear pathway to progress into Head of Engineering within 9-18 months. This role is ideal for someone who wants more than just a coding position and is excited by the opportunity to build, influence strategy, and lead a future engineering team. The Role You'll take ownership of the company's mobile application, leading development from architecture through to deployment while helping shape the wider technology strategy. Key responsibilities include: • Leading development of a production-grade mobile application, • Delivering features end-to-end, from design through to deployment, • Driving product performance, scalability, security, and user experience, • Leveraging AI tools to improve engineering productivity, • Contributing to AI-powered product features and innovation, • Working closely with founders on product and technical decisions, • Helping define the future engineering roadmap and team structure About You You'll be a highly capable engineer with a strong ownership mentality and ambitions to move into leadership. Essential Skills • 5+ years' software engineering experience, • Strong mobile development background, • Proven experience building and shipping mobile applications, • Strong React Native experience, • Experience with APIs, backend integrations, and cloud platforms, • Familiarity with AI tools and modern development workflows, • Excellent communication skills Desirable, • Startup or scale-up experience, • Exposure to AI-powered products or machine learning, • Previous leadership, mentoring, or technical ownership responsibilities Package, • £80,000 - £110,000 salary, • Equity options, • Remote-first and flexible working, • Personal development budget, • Access to the latest AI tooling, • Direct exposure to founders and strategic decision-making, • Clear progression to Head of Engineering Why Apply? This is an opportunity to join a business at a pivotal stage, take ownership of a core product, influence technical direction, and build an engineering function from the ground up. If you're a hands-on engineer looking for a genuine path into technical leadership, we'd love to hear from you. Founding Engineer Future Head of Engineering

Junior Data Coordinator9 Month FTC Manchester £28,500 - £30,000 (Pro Rata) + Holiday + Training + PensionAre you a detail-driven data professional looking to play a key role in manufacturing operations, ensuring accurate material and BOM data that underpins production, planning, and supply chain performance?This is an excellent opportunity for a Junior Data Analyst / Data Coordinator to join a busy manufacturing environment where data accuracy and process discipline are critical to success. You will be responsible for creating, maintaining, and auditing Bills of Materials within an ERP system, working closely with engineering, purchasing, laboratory, and production teams to support post-order activities.In this role, you will act as a central point of control for material data, ensuring changes are documented, communicated, and compliant with established processes. You will also contribute to continuous improvement initiatives, challenging existing ways of working and using data analysis to drive efficiency and reduce waste.This position would suit someone with strong Excel skills, a methodical approach to problem solving, and the confidence to collaborate across multiple departments within a fast-paced manufacturing environment.The Role: • Accurately create and maintain BOM and material master data within ERP systems, • Document, control, and communicate all BOM changes in line with change management processes, • Perform regular data audits and buddy checks to ensure data integrity, • Collaborate with engineering, purchasing, laboratory, and production teams' post-order, • Support workflow optimisation, waste reduction, and continuous improvement initiatives, • 9 Month FTC with the potential to go Permanent but not garunteed. The Person: • Strong data analysis skills with exceptional attention to detail, • Confident Excel user, including pivot tables, data validation, and Power BI, • Methodical problem solver able to identify root causes and implement corrective actions, • Clear communicator capable of explaining technical data to non-technical stakeholders, • Desirable to have experience with ERP (SAP, Oracle, Dynamics) and BOM management. Reference Number:273156 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Project Manager Manchester | Hybrid Working A growing organisation is looking to appoint a Project Manager to support the delivery of a broad and varied portfolio of technology and business change initiatives across the wider business. This role requires a genuinely well rounded Project Manager (Tech & Business Change) with experience operating across multiple areas of technology and transformation, rather than someone focused purely on a single technical discipline or isolated delivery environment. The successful individual will work across a wide range of initiatives including CRM and business application projects, infrastructure and end user technology upgrades, operational systems improvements, integrations, software related change, data initiatives, process optimisation and wider transformation programmes. The environment is fast moving and highly collaborative, with projects often spanning both technical and operational teams. The role requires someone comfortable bridging the gap between technology and the wider business, ensuring projects are delivered successfully whilst also driving user engagement, operational adoption and long term value realisation. There is also a strong stakeholder management element to the role. The successful candidate will need the confidence, credibility and gravitas to operate effectively with senior leadership teams, challenge where appropriate, manage expectations and provide clear communication around project delivery, risks, priorities and outcomes. Executive presence and the ability to build trust across both technology and operational stakeholders will be critical. Key responsibilities: • End to end ownership of projects across the full delivery lifecycle from initiation and planning through to rollout, adoption and transition into BAU, • Delivering a varied portfolio of technology and business change projects across CRM, applications, infrastructure, systems, operational technology and process improvement, • Managing multiple concurrent projects with competing priorities across different business functions, • Coordinating internal IT teams, operational stakeholders, external suppliers and third party delivery partners, • Building and maintaining detailed project plans, governance packs, status reporting, budgets, RAID logs and delivery timelines, • Supporting requirements gathering, solution design discussions, testing, rollout planning and user engagement activities, • Ensuring business readiness, stakeholder alignment and successful operational adoption of new systems and processes, • Managing supplier relationships and ensuring third party deliverables remain aligned to agreed timelines and outcomes, • Driving clear communication across both technical and non technical audiences, ensuring stakeholders remain informed and engaged throughout delivery, • Providing regular updates to senior leadership teams, with the ability to communicate delivery progress, risks and priorities in a clear and commercially aware manner, • Identifying delivery risks, dependencies and challenges early, whilst driving appropriate mitigation plans and escalation where required, • Supporting continuous improvement across project delivery standards, governance and operational execution The successful candidate will likely bring: • Proven experience delivering a range of IT and business change projects within a complex in house environment, • Experience working across multiple technology areas including CRM platforms, business systems, infrastructure, end user technology, software delivery and operational change, • Strong understanding of how technology initiatives impact operational processes, users and wider business performance, • Confidence operating across both technical and business facing stakeholder groups, • Strong stakeholder management capability with the executive presence to engage effectively with senior leadership teams, • The ability to influence, challenge and build credibility across all levels of the organisation, • Strong project governance, planning and delivery management capability, • Experience managing multiple concurrent projects within fast paced and evolving environments, • A proactive and adaptable approach with the ability to bring structure, momentum and accountability to project delivery, • Comfortable operating in hands on delivery environments where priorities can evolve quickly and collaboration is key Desirable background experience: • Experience within professional services, legal, financial services, consulting or other fast paced multi stakeholder environments would be highly advantageous, • Experience working within organisations where technology is closely aligned to operational service delivery and client experience, • Exposure to complex business environments with multiple workstreams, competing priorities and senior stakeholder interaction This is a highly visible role offering broad exposure across the organisation, with the opportunity to play a key part in shaping and delivering a significant portfolio of technology and business transformation initiatives. For further information or a confidential discussion, feel free to get in touch. Due to the anticipated volume of applications, only suitable candidates will be contacted

Job Title: IT Technician Location: Sharston, M22 4SN Salary: Up to £30,000 depending on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers'liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year-on-year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest-rated firms in the sector. About the Role: Express Solicitors are currently looking to appoint an IT Technician to assist the IT team in the day to day and long term function of the company's IT infrastructure. Candidates must have a minimum of two years' experience working within a similar role. Any experience working with Proclaim case management system will be a distinct advantage. The role's main focus will be to ensure the smooth running of the company's IT technical resources and supporting internal staff members with any hardware or software issues. Responsibilities: • Administration of in-house software;, • Desktop support and troubleshooting, Windows 10 environments;, • Support for deployed printers, scanners and other peripherals across the network;, • Support for company mobile phones or other mobile devices;· Support for company telecoms system, • Responsibility for maintaining a comprehensive asset register, • Support for security systems linked to the IT network., • Some travel to branch office (Liverpool) may be required on an ad hoc basis. Person Specification: • A minimum of 12 months experience working within IT Support., • Knowledge of Windows based operating systems and troubleshooting common problems., • Understanding of network infrastructure and technology., • Understanding of computer hardware and peripherals., • Analytical and problem solving skills are essential across a broad spectrum of ICT disciplines., • Ability to prioritise work received via telephone, email and helpdesk based on business or user impact., • Strong communication skills and the capability to deal firmly with external support contractors to ensure levels of service are attained at all times., • Excellent organisation and time management skills ., • Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of the firm's systems to deliver., • Knowledge of Proclaim case management and experience of working with software provider Eclipse would be a distinct advantage, • Experience of IP telephone systems e.g. Ringcentral is desirable, • Experience of working in the legal industry is advantageous Salary & Hours: • Salary of up to £30,000, dependent on experience, • The working hours are 9:30am to 6:30pm Monday-Thursday and 9:30am to 6pm Friday. Benefits: • 23 Days Holiday - Rising to 26 days, plus bank/public holidays., • Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement., • Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme., • Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more., • Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support may also be considered for this role.

Job Title: IT Service Desk Manager Location: Sharston, M22 4SN Salary: Up to £45,000 depending on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning, no win no fee law firm specialising exclusively in personal injury claims. Headquartered in Manchester, we support clients nationwide across all areas of personal injury, including employers'liability, serious injury, clinical negligence, occupiers' and public liability, road traffic accidents and industrial disease. We are ranked 64th in The Lawyer UK Top 200, out of more than 10,000 law firms nationwide, and after achieving a 20% year-on-year growth, Express Solicitors are the largest personal injury claimant firm in the UK. Our commitment to outstanding client care is reflected in our Trustpilot rating of 4.8 (Excellent), placing us among the highest-rated firms in the sector. About the Role: Express Solicitors are seeking to appoint an experienced IT Service Desk Manager to support the day-to-day operation, maintenance, and ongoing development of the firm's IT Service Desk. This is a hands-on leadership role combining technical support responsibilities with team management, service delivery oversight, and operational coordination. The successful candidate will be responsible for leading the IT support function, ensuring high standards of service are maintained and mentoring junior team members. Candidates should have a minimum of three years' experience as a Service desk Manager or equivalent role. Previous experience within the legal sector would be advantageous. The role will involve supporting users across multiple offices and technologies, ensuring high levels of system reliability, user satisfaction, and continuous improvement across IT services. Responsibilities: • Lead and manage the day-to-day activities of the IT helpdesk., • Allocate, prioritise, and monitor IT support workloads to ensure service levels are achieved., • Mentor, support, and develop junior IT team members., • Conduct regular reviews of support performance and identify areas for improvement., • Assist the Head of IT with operational planning, project delivery, and continuous improvement initiatives., • Ensure IT procedures, documentation, and knowledge base materials are maintained and kept up to date., • Manage relationships with third-party suppliers and support providers to ensure service standards are maintained., • Promote a customer-focused support culture across the department., • Oversee onboarding processes for new starters, including equipment setup and user access provisioning., • Provide desktop support and troubleshooting across Windows Server 2016/2022/2025 and Windows 11 environments., • Support and maintain printers, scanners, and other network peripherals., • Support and administration of company mobile phones and mobile device management solutions., • Provide support for the company telecoms and IP telephony systems., • Assist in maintaining network security systems and IT-related security infrastructure., • Maintain accurate IT asset registers, • Some travel to the branch office in Liverpool may be required on an ad hoc basis. Person Specification: Essential Skills & Experience • Minimum of three years' experience as a Service desk manager or equivalent role, • Previous experience supervising, mentoring, or coordinating an IT support team., • Strong knowledge of Windows operating systems and troubleshooting common technical issues., • Good understanding of network infrastructure, connectivity, and core technologies., • Solid understanding of computer hardware, peripherals, and endpoint support., • Excellent analytical and problem-solving skills across a broad range of IT disciplines., • Experience managing and prioritising workloads within a fast-paced environment., • Experience using helpdesk/ticketing systems and working to SLAs., • Strong communication and stakeholder management skills., • Excellent organisational and time management skills., • Customer-focused approach with a strong understanding of internal service delivery. Desirable Skills & Experience • Knowledge of Proclaim case management software and experience working with Eclipse Legal Systems., • Experience supporting digital dictation systems and Dragon naturally speaking speech recognition solutions., • Experience with IP telephony systems such as RingCentral or Avaya IP Office., • Previous experience working within the legal sector., • Exposure to Microsoft 365 administration and cloud-based technologies. Salary & Hours: • Salary of up to £45,000, dependent on experience, • Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. Benefits: • 23 Days Holiday - Rising to 26 days, plus bank/public holidays., • Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement., • Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme., • Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more., • Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; IT Services Manager, Senior Service Desk Engineer, Senior IT Technician, Senior IT Desk Support, IT Manager, ITIL Service Desk Manager, Senior Support Technician may also be considered for this role.

We are looking for a Jnr - Mid Level Project Manager with IT software and tech experience to join a vibrant company in Manchester Main responsibilities • Supporting integration delivery activities for a project or series of work packages, ensuring appropriate input from a range of internal stakeholders and external supplier organisations., • Using broad experience and technical expertise to aid and support the team’s technical capability on a day to day basis;, • Driving and managing successful delivery outcomes across all stages of the development lifecycle of the project, making sure that products at all stages are fit for purpose, fully tested and performant;, • Supporting activities to specify, assess, select and deliver technology services from external vendors via a structured process;, • Help Shaping solutions in a way that balances short term delivery for the programme with flexible, scalable and reusable across other DWP areas in the future;, • Working with other specialist technical and security staff to specify, procure, develop and deploy appropriate services, for both development/test and production environments., • Removing blockers that relate to technology and other service delivery activities., • Creating an environment conducive to self-organising people and teams, and ready to step in with advice where needed., • Demonstrating delivery discipline in an environment with conflicting priorities and demands., • Working to combine input from the different disciplines across all teams involved, to enable effective delivery from everyone., • Ensuring that all products and services are developed to an appropriate level of quality, • Support collaborative, dynamic, cross team planning processes; prioritising the work that needs to be done, given capacity and capability limits., • Actively participating in the wider delivery community, sharing and re-applying skills, knowledge and bringing in best practice. Knowledge/ Experience & Technical Skills • Have demonstrable experience of delivering technology products and integration technology services, via appropriate project management methodologies and using both internal teams and services from external supplier organisations., • Have a proven track record of supporting large teams and working successfully with a range of challenging stakeholders., • Have experience in working in a multi-team, portfolio delivery structure., • Have experience of working with business users to ensure that technology products and services are created with user needs at the forefront of all development activity., • Have the ability to work closely with a Product Owners to define the technology roadmap for any given service and translate this into user stories / requirements., • Demonstrate the ability to balance short- and longer-term solution demands, planning pragmatically with suitable risk management., • Be able to use the best of both Agile and Waterfall methods to support delivery of successful outcomes quickly., • Thrive in a fast-moving, changing environment

Business Analyst - Professional Services - Manchester To £55k This is a brilliant opportunity for a Business Analyst to join a growing Business Transformation function within a well-established professional services organisation. This isn't a role where you'll just be sat documenting requirements and passing them over the fence. You'll be right in the middle of business change - working with stakeholders, understanding what the business actually needs, mapping out how things work today, and helping shape better processes, systems and ways of working. You'll be joining a team that is focused on improving how the wider business operates, so there's loads of variety. One day you could be running discovery sessions with internal teams, the next you could be mapping As-Is / To-Be processes, creating user stories, supporting testing, or helping translate business challenges into practical solutions that technical teams can actually deliver. The role would suit someone who enjoys being that bridge between the business and technology. You'll need to be confident speaking with different stakeholders, asking the right questions, challenging where needed, and turning sometimes messy requirements into clear, useful documentation. You'll be working closely with internal stakeholders to understand current processes, pain points and business requirements, before helping shape clear recommendations for improvement. You'll document processes, produce requirements, create use cases and user stories, support the development of prototypes or storyboards, and work with project teams to make sure solutions are aligned with what the business actually needs. You'll also be involved in testing activity, helping create test plans and supporting business users through testing phases. It's a role with a good mix of stakeholder engagement, process improvement, documentation and delivery support - ideal for someone who likes seeing the impact of their work rather than just writing things up and moving on. You'll probably have around 2+ years' experience in a Business Analyst role, ideally within a structured project or transformation environment. A formal BA qualification would be a real plus, along with experience using things like use cases, user stories, process maps, activity diagrams and Visio. Experience working with Agile, PRINCE2 or similar delivery methodologies would be useful, but more important is your ability to communicate clearly, build relationships, understand business problems, and turn that into something practical and deliverable. You'll need to be detail-oriented, proactive, comfortable working with limited hand-holding, and confident enough to challenge and guide stakeholders in the right way. This is a cracking role for a Business Analyst who wants to move into a proper transformation environment within professional services. You'll get exposure to a wide range of stakeholders, meaningful business change, and projects that genuinely improve how the organisation works. If you're a BA who enjoys getting under the skin of a business, improving processes, and helping teams deliver better solutions, this could be a really strong next move. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

IT Service Desk Analyst - 1st Line - Manchester Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a company in Manchester. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team by providing an excellent IT support service. Experience required: • 6-12+ months experience in a similar 1st line IT support role., • Experience in a commercial customer facing role (e.g. a call centre) with a degree in computing and evidence of a proactive interest in IT support will also be considered., • Working with helpdesk software, MS Office 365 & Windows 11, • Excellent understanding of various systems and a passion for learning about new and upcoming technology and software, • Ability to find solutions and assist staff at all levels, • Excellent communication and interpersonal skills, • Ability to prioritise tasks and deliver on deadlines, • Enthusiastic, hardworking and a team player Job Role Responsibilities: • Friendly and supportive helpdesk / telephone support for hardware and software issues., • Building and deploying laptop clones, • Installing basic laptop components, • Provide basic Microsoft Office 365 support, • Escalate and manage more complex 2nd and 3rd-line support tickets, • Carry out basic Active Directory tasks, • Able to support users remotely and on-premises, • Create user profiles, • Roll out software centrally and manually, • Offer user laptop health checks, • Managing all tasks via the helpdesk system, • Review ticket trends with the line manager, • Support team and firm with ad-hoc IT tasks My client is a professional services company. They are looking for the right candidate to grow into this role and progress into a 2nd line role in the future. They are looking to pay a starting salary of £25,000 - £30,000 + benefits. To apply press apply now or send your CV to faye . landells @ circlerecruitment . com Keywords - Service Desk / Helpdesk / IT Support / 1st Line / Manchester Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

CRO Manager £50,000 - £60,000 This is an opportunity to take ownership of end-to-end customer experience and conversion strategy within a fast-paced, data-driven organisation. You will play a key role in shaping how digital journeys perform, using experimentation and insight to deliver measurable commercial impact across multiple products and markets. THE COMPANY They are a well-established, customer-focused business operating across international markets, with a strong digital presence and a commitment to innovation. Their approach is centred on delivering seamless customer experiences, supported by data, analytics, and modern technology. With continued investment in digital and experimentation capabilities, they are building a culture that prioritises continuous improvement and measurable outcomes. You will be joining a collaborative environment where cross-functional teams work closely to deliver high impact change. THE ROLE As a CRO Manager you will you will lead customer experience optimisation initiatives, with responsibility for driving conversion, engagement, and overall performance. Specifically, you can expect to be involved in the following: • Own and optimise the end-to-end digital customer journey across multiple touchpoints, • Develop and execute a data-driven CRO and experimentation roadmap, • Use analytics, user behaviour data, and testing insights to identify opportunities for improvement, • Manage A/B testing and experimentation programmes to validate and scale changes, • Collaborate with product, engineering, UX, and marketing teams to deliver optimisation initiatives, • Define key performance metrics and present insights and recommendations to senior stakeholders, • Champion a culture of testing, learning, and continuous optimisation across the organisation SKILLS AND EXPERIENCE The successful CRO Manager will have the following skills and experience: • Strong commercial experience in conversion rate optimisation, customer experience, or digital product, • Proven ability to deliver measurable impact through experimentation and testing, • Experience with analytics and testing tools such as Google Analytics, Optimizely, VWO, or similar, • Solid understanding of digital journeys, user behaviour, and UX best practice, • Ability to translate complex data into clear, actionable insights, • Experience working cross functionally with technical and non-technical stakeholders, • Strong communication skills with the confidence to influence decision making BENEFITS The successful CRO Manager will receive the following benefits: • Salary between £50,000 - £60,000 - depending on experience HOW TO APPLY Please register your interest by sending your resume to Majid Latif via the Apply link on this page.

You will join one of the UK's leading SAAS company with products in the B2B sales and marketing space. They are currently looking at growing their teams due to company growth. The team are looking for a Lead Full Stack Engineer / Tech Lead to play a pivotal role in shaping and delivering a modern, cloud-native SaaS platform. This role combines hands-on technical leadership, architectural decision-making, and close collaboration with engineers and stakeholders to ensure the right problems are solved in the right way. Key Responsibilities • Partner with stakeholders to shape initial solution designs, define scope, and agree system architecture., • Reduce technical uncertainty by spiking designs and building proofs of concept where needed., • Collaborate with initiative managers to break work into clear, deliverable epics and user stories., • Turn user stories into production-ready code, acting as a high-performing individual contributor, lead developer, and embedded architect within a small squad., • Ensure high standards of quality, maintainability, and operability across all solutions delivered., • Support and continuously improve the product in production, contributing to ongoing architectural and implementation decisions while resolving live issues. Essential Skills • Strong full stack development experience as a lead, • Tech required: JavaScript, TypeScript, AWS and microservices along with either Node.js or an alternative backend development language, • AWS cloud experience, • Leadership experience, • Strong commercial awareness applied to system design, balancing technical excellence with business outcomes and scale., • Proven experience in system design, domain modelling, and building high-performance, scalable SaaS platforms across the full stack., • Excellent collaboration and communication skills, with the ability to work directly with customers and cross-functional stakeholders., • Solid engineering foundation, including clean code, SOLID principles, design patterns, automated testing, security best practices, and CI/CD (DevSecOps) environments. Benefits • Salary up to £100,000, • Hybrid working: Minimum once a month, • 25 days plus bank holidays and birthday day off, • 2 days volunteering days, • Statutory pension contribution, • Ongoing training and opportunities for development If you are interested in the role, please apply now for immediate review! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

The Department for Business and Trade "DBT" are seeking an ERP-focused Technical Architect to provide architectural leadership on a major cross-government ERP transformation programme. This is an opportunity to support one of the most significant shared services programmes in government, helping ensure DBT's systems, data and processes are integrated effectively. Salary range £67,867 to £85,413 plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. About role DBT are seeking an ERP-focused Technical Architect to provide architectural leadership for DBT's role in a major cross-government ERP transformation programme. This role will focus on high-level and integration architecture, supporting the effective adoption of a new ERP solution within DBT's wider digital estate. You will work with multidisciplinary and cross-government teams to shape coherent, scalable solutions aligned to programme objectives. The role will involve looking at how ERP connects with existing systems, how data will flow between services, and how business processes will be supported through the new platform. Responsibilities • Define and champion the technical strategy for services, ensuring alignment with user needs, business goals and DDaT standards., • Lead technical specialists across multiple projects, solving complex architectural challenges and owning the technical design of services., • Design and assure secure, open-source and user-centred systems, including integration, interoperability, cloud quality, security and performance., • Provide technical governance, present designs to boards such as the Technical Design Authority, and collaborate with architects across DBT to ensure alignment., • Horizon scan for emerging technologies, contribute to the architecture community, mentor peers and support capability development within the profession. Essential skills Core Technical Architecture skills • Strong technical architecture experience, including designing secure, scalable and user-centred digital services., • Experience producing high-level designs, translating them into practical delivery plans and taking them through governance or assurance boards., • Strong communication and stakeholder engagement skills, with the ability to work across complex, multidisciplinary teams. In addition to core Technical Architecture skills, you should also have experience of the following: • Supporting ERP implementation, ERP design, integration or migration activity., • Designing integration architecture between ERP platforms and existing systems or services., • Understanding data flows, business processes, technical dependencies and delivery risks within large-scale transformation programmes. Benefits • Civil Service pension with employer contribution of 28.97%, • Learning and development tailored to your role with expensed accreditations and study time aside, • Flexible, hybrid working environment with options like condensed hours, • Culture encouraging inclusion and diversity, • Annual leave starting at 25 days rising with each year of service, • Three paid volunteering days a year, • Employee benefits programme including cycle to work scheme and season ticket loans, • Bonus and Discount Schemes: In year rewards and vouchers as well as My lifestyle discounts, • Family friendly policies including maternity, adoption or shared parental leave, • Job satisfaction: making a positive contribution to the UK's economy Additional information • Salary is dependent on location and technical skills as assessed at interview. London based range: £71,590 to £85,413. National range: £67,867 to £81,793., • Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford., • Please apply with a CV that shows evidence against the listed 'Essential criteria' above., • DBT does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship., • This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why join DBT This is an opportunity to work on modern, varied and meaningful technology programmes that support trade, business and economic growth across the UK. DBT offers the chance to work in a cloud-first environment, contribute to emerging AI capability, support major digital services and be involved in large-scale transformation across government. You will join a collaborative architecture community where your experience will help shape technical direction, improve services and support teams to deliver well-designed, secure and resilient solutions. For someone who enjoys solving complex technical problems, influencing strategy and working closely with delivery teams, this is a strong opportunity to make a real impact across a broad and important digital estate. Apply now or contact Inspire People in complete confidence.

Are you an experienced IT professional with a strong background in Microsoft 365 and infrastructure support? Join Transforming PLC as an IT Business Partner and play a key role in supporting and improving digital services that make a real difference across our social care operations. IT Business PartnerManchester Hybrid (with some travel) • Full Time, Permanent, • £40,000 per year plus benefits Please note: you must be authorised to work in the UK Transforming PLC is a UK-based group with social care provider subsidiaries. We are committed to safe, high-quality care, strong governance, and operational excellence. Our Digital Services function enables secure, reliable technology services for colleagues across offices, care settings and hybrid working, supporting better outcomes for the people we support. About the role: We are looking for an experienced IT Business Partner to join our Digital Services team. A hybrid role based in Manchester with some travel, this is a great opportunity for a technically strong, business-focused IT professional to play a key role in supporting and improving technology across a multi-site organisation. You will act as a trusted partner to stakeholders, provide technical expertise across Microsoft 365 and infrastructure, and help ensure our services are secure, reliable and fit for purpose. What you’ll be doing: • Act as the subject matter expert for IT infrastructure, with a focus on Microsoft 365, connectivity and site-based technologies., • Provide Level 3 support and lead technical problem resolution across the organisation., • Build strong relationships with stakeholders and act as a trusted advisor on digital services., • Support secure, resilient and effective IT services across multiple locations., • Work with third-party suppliers and internal teams to improve systems and resolve major incidents. What we’re looking for: • Strong knowledge of the Microsoft 365 ecosystem and IT infrastructure support., • Experience in a senior infrastructure, 3rd line or similar technical support role., • Good understanding of networking fundamentals, cyber security and cloud technologies., • Experience supporting multi-site environments and managing third-party suppliers., • Excellent problem-solving skills and the ability to communicate clearly with technical and non-technical stakeholders., • Experience in healthcare or social care environments would be an advantage. What we offer: • Competitive salary and benefits package., • Hybrid working with flexibility aligned to business needs., • Opportunities for professional development and career growth., • A collaborative and supportive working environment. If you are a proactive IT professional who enjoys combining technical expertise with stakeholder partnership, we would love to hear from you. Apply now to join us and help shape reliable, secure and effective digital services across the organisation. How to apply for the role: If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience includes IT Infrastructure Engineer, Senior IT Support Engineer, 3rd Line Support Engineer, Technical Services Manager, IT Operations Engineer, Microsoft 365 Engineer, Infrastructure Support Analyst, Systems Administrator, IT Manager, Network and Infrastructure Engineer, Digital Services Partner, Technical Account Manager, Cloud Support Engineer, Service Delivery Analyst, End User Computing Engineer, IT Solutions Specialist, ICT Business Partner.

ERP Solutions Consultant (Remote UK | Customer Site Travel) Join a growing team delivering business transformation through ERP solutions. We're looking for an experienced ERP Solutions Consultant to work with customers across the UK, helping organisations streamline operations and maximise the value of their ERP investment. This is a remote-based role with regular travel to customer sites, giving you the flexibility to work from home while building strong client relationships face-to-face. About the Role As an ERP Solutions Consultant, you'll work closely with customers throughout the implementation lifecycle, from discovery and requirements gathering through to solution design, configuration, user training and go-live support. You'll become a trusted advisor, ensuring every solution delivers measurable business value while maintaining excellent customer satisfaction. Key Responsibilities: • Lead customer discovery workshops and business process reviews., • Gather and document business requirements., • Design ERP solutions that align with customer objectives., • Configure ERP software to meet business needs., • Deliver demonstrations, training sessions and user workshops., • Support ERP implementations, testing and go-live activities., • Provide post-implementation consultancy and continuous improvement recommendations., • Build trusted relationships with stakeholders at all levels., • Work closely with Project Managers, Developers and Support teams to deliver successful outcomes. About You You'll be someone who enjoys solving business problems and working directly with customers. Ideally you'll have: • Previous experience as an ERP Consultant, ERP Solutions Consultant, Functional Consultant or Implementation Consultant., • Experience delivering ERP implementations., • Strong business process knowledge across areas such as Finance, Manufacturing, Distribution, Supply Chain or CRM., • Excellent communication and stakeholder management skills., • Experience facilitating workshops and presenting solutions., • A consultative mindset with a focus on customer success., • The ability to manage multiple projects and priorities., • A full UK driving licence and willingness to travel to customer sites when required. Desirable Experience • Experience with ERP platforms such as Microsoft Dynamics 365 Business Central, Microsoft Dynamics NAV, SAP Business One, Sage X3, Infor, Epicor, IFS, Oracle NetSuite or similar ERP systems., • Knowledge of SQL, reporting tools or business intelligence solutions., • Experience within manufacturing, wholesale, distribution or professional services sectors. What We Offer • Competitive salary., • Performance-related bonus., • Remote working with flexible arrangements., • Company pension., • Ongoing professional development and training., • Opportunity to work on varied and challenging customer projects., • Supportive and collaborative team environment., • Career progression within a growing business. Why Join Us? You'll be joining a business that values expertise, collaboration and customer success. We invest in our people, encourage continuous learning and give our consultants the autonomy to make a real impact with customers across a wide range of industries. If you're passionate about ERP, enjoy working with customers and want to be part of a forward-thinking consultancy, we'd love to hear from you. Apply today and help organisations transform the way they work through innovative ERP solutions.

Job Title: Junior Service Delivery Analyst Location: Manchester/Stoke About the Role: The Junior Service Delivery Analyst supports the Service Delivery function by assisting in the governance, coordination, and reporting of IT services to maintain service quality and operational stability. This role is a development position, providing hands on exposure to IT Service Management processes while working under the guidance of senior Service Delivery colleagues. The postholder will support incident coordination, change administration, service reporting, and continuous improvement activities, building capability and experience across the service lifecycle. Key Responsibilities: Service Delivery Support • Support day-to-day Service Delivery activities across live services., • Assist Analysts in maintaining service governance, controls, and documentation., • Act as an operational support function during service issues and escalations. Incident & Major Incident Support • Support coordination of Incidents and Major Incidents, including tracking actions and timelines., • Assist with stakeholder communications and incident documentation., • Support post-incident reviews by collating information and actions. Change & Governance Support • Assist with Change Management administration, including logging RFCs and maintaining change schedules., • Support CAB preparation through agenda packs, minutes, and action tracking., • Carry out quality checks on change records and supporting documentation. Reporting & Management Information • Produce and maintain routine service performance reports (KPIs, SLAs, volumes)., • Update dashboards and service tracking logs., • Assist in identifying service trends and recurring issues for senior review. Continuous Improvement & Learning • Support service improvement initiatives through data gathering and analysis., • Participate in process reviews and improvement activities., • Develop knowledge of ITIL practices and the IT service lifecycle. About you: • Strong attention to detail and organisational skills., • Good written and verbal communication skills., • Analytical mindset with the ability to work with data and reporting., • Proactive, reliable, and willing to learn., • Ability to follow defined processes and governance frameworks., • Awareness of customer and user experience within service environments Essential • Interest in IT services, service management, or operational delivery., • Ability to work effectively in a structured, process-driven environment., • Experience producing reports, maintaining logs, or working with service data., • Strong time management and prioritisation skills. Desirable • Exposure to IT service environments (e.g. service desk, operations, analyst role)., • Basic understanding of ITIL concepts or working towards ITIL Foundation., • Experience using IT service management or ticketing tools.

Your new companyA leading not-for-profit organisation based across the North West is seeking a talented Microsoft 365 Developer on a permanent basis to join during a period of digital transformation.As a Microsoft 365 Developer, you will support the delivery of digital solutions across the organisation using the Microsoft Power Platform and wider M365 ecosystem. Working within a collaborative Business Systems team, you will design and build applications, automate workflows, and enhance productivity tools. This role offers an excellent opportunity to develop your technical skills while contributing to impactful, user-focused solutions. Your new role • Develop and maintain solutions using Power Apps, Power Automate, and SharePoint Online, • Support integration of Microsoft 365 services (Teams, Outlook, OneDrive) with business applications, • Translate business requirements into technical solutions in collaboration with stakeholders, • Build and manage API integrations and custom connectors, • Ensure solutions meet security, compliance, and accessibility standards, • Participate in testing, deployment, and documentation of solutions, • Monitor performance, troubleshoot issues, and provide ongoing support, • Work alongside senior developers and analysts in an Agile environment, • Contribute to continuous improvement and adoption of new M365 capabilities What you'll need to succeed • Experience developing with Microsoft Power Platform (Power Apps, Power Automate), • Working knowledge of Microsoft 365 services including SharePoint, Teams, and OneDrive, • Familiarity with scripting languages such as JavaScript, Power Fx, or HTML, • Understanding of APIs, data integration, and emerging tools such as AI Builder or Copilot Studio, • Awareness of M365 security, compliance, and data protection principles, • Strong problem-solving skills and attention to detail, • Ability to work collaboratively and communicate effectively with stakeholders, • Experience working in Agile or iterative development environments What you'll get in return • Hybrid working(2 days in the office per week), • Salary negotiable on experience (£42000-£46,000), • 4 or 5 day weeks offered, • Generous annual leave plus bank holidays and additional service-related entitlement, • Competitive pension scheme, • Enhanced family leave policies, • Health and wellbeing benefits, including gym access and healthcare support, • Ongoing training and professional development opportunities, • Flexible working and a supportive, forward-thinking environment What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Join a team at the heart of the global economy! The Department for Business and Trade "DBT" are seeking experienced Technical Architects to support major digital and technology programmes. This is an opportunity to design secure, modern and user-centred services, provide technical leadership and help deliver solutions that support UK trade, business growth and the wider economy. Salary range £67,867 to £85,413 plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. About role DBT are seeking 4 Technical Architects to join their growing, collaborative team. These roles offer the opportunity to shape the technical direction of services, influencing design decisions from early discovery through to live operations. You will be responsible for the overall technical design of services, ensuring they meet user needs, align with organisational goals, and adhere to time and budget constraints. You will also contribute to portfolio-level strategy and governance, helping to shape the future of digital delivery at DBT. DBT's technology stack includes Python/Django, Node.js/React within cloud services such as AWS and Azure. They optimise our architecture for change, enabling continuous improvement and innovation. Responsibilities • Define and champion the technical strategy for services, ensuring alignment with user needs, business goals and DDaT standards., • Lead technical specialists across multiple projects, solving complex architectural challenges and owning the technical design of services., • Design and assure secure, open-source and user-centred systems, including integration, interoperability, cloud quality, security and performance., • Provide technical governance, present designs to boards such as the Technical Design Authority, and collaborate with architects across DBT to ensure alignment., • Horizon scan for emerging technologies, contribute to the architecture community, mentor peers and support capability development within the profession. Essential skills: • Proven experience designing and delivering secure cloud solutions using AWS and/or Azure., • Strong experience producing high-level designs and taking them through governance, including Architecture Review Boards or Technical Design Authority., • Ability to work closely with development teams to translate high-level designs into practical low-level designs aligned to standards., • Proven ability to lead technical teams and deliver user-focused services within agile environments., • Strong communication skills, with the ability to explain complex technical concepts clearly to technical and non-technical stakeholders. Desirable DBT are recruiting Technical Architects across several specialist areas. You will have a core architecture skillset but may bring experience in one of the following areas: • AI-focused architecture Experience with AI-enabled solutions, LLMs, Microsoft AI tools, OpenAI or similar technologies, with an understanding of AI governance, data protection, data sovereignty and cyber security considerations. • Cloud-focused architecture Experience designing secure cloud solutions across AWS and/or Azure, including cloud networking, platform design, resilience, security, performance and technical governance. • Application-focused architecture A software engineering background, ideally with exposure to Python, APIs, databases, agile delivery and the ability to work closely with development teams on technical design. • ERP-focused architecture Experience with ERP implementation, design, integration or migration, including how ERP platforms connect with existing systems, data flows and business processes. Additional information • Salary is dependent on location and technical skills as assessed at interview. London based range: £71,590 to £85,413. National range: £67,867 to £81,793., • Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford., • Please apply with a CV that shows evidence against the listed 'Essential criteria' above., • HMLR does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship., • This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why join DBT? This is an opportunity to work on modern, varied and meaningful technology programmes that support trade, business and economic growth across the UK. DBT offers the chance to work in a cloud-first environment, contribute to emerging AI capability, support major digital services and be involved in large-scale transformation across government. You will join a collaborative architecture community where your experience will help shape technical direction, improve services and support teams to deliver well-designed, secure and resilient solutions. For someone who enjoys solving complex technical problems, influencing strategy and working closely with delivery teams, this is a strong opportunity to make a real impact across a broad and important digital estate. Apply now or contact Zee in complete confidence.

As a Software Engineer you will be a key contributor within a cross-functional engineering squad, responsible for building secure, scalable, and high-quality software with an increasing emphasis on AI-driven capabilities and intelligent agent development. You will work closely with Senior Engineers, the Engineering Team Leader, and the Architect to implement modern engineering practices, integrate AI models and agent patterns, and contribute to the evolution of our cloud-native services. You will already have strong software development experience and have a desire to grow deeper into engineering, while maintaining strong software craftsmanship and delivery discipline. As we move toward an AI-first engineering strategy with multiple autonomous squads, the Software Engineer plays a vital role in delivering reliable, secure, and modern software while developing skills that contribute to our ecosystem. You will help implement AI capabilities, support cloud-native services, and strengthen the squad’s engineering excellence as we scale. Key Responsibilities Software Development & Delivery: • Design, build, test, and maintain high-quality software components and services across backend, frontend, or full-stack environments., • Utilise AI Accelerated development tools across the SSDLC to accelerate delivery and product quality., • Write clean, maintainable, secure code following engineering standards and SSDLC best practices., • Participate actively in backlog refinement, sprint planning, story estimation, and team ceremonies. AI Integration & Emerging Skills Development: • Champion AI Enablement initiatives by embedding AI thinking into product design and delivery, enabling teams to leverage AI, and emerging technologies to enhance functionality, automation, and user experience., • Use vector databases, embeddings, and retrieval pipelines with support from senior engineers., • Contribute to building robust tests and evaluation checks for AI behaviours and outputs., • Follow architectural guidance to ensure AI features remain safe, secure, and reliable. Quality Engineering & Secure Development: • Create automated tests, including unit, integration, and functional tests., • Apply secure-by-design principles in all coding activities, participating in threat modelling where appropriate., • Contribute to code reviews and continuously improve code quality within the squad., • Maintain documentation for services, features, and reusable components. Cloud-Native Engineering & DevOps Practices: • Deploy and maintain services using CI/CD pipelines., • Instrument code for observability, logging, and performance insights., • Participate in incident resolution and root-cause analysis for issues within the squad’s domain., • Follow best practices for cloud development, working across AWS or Azure environments. Collaboration & Team Contribution: • Work closely with Senior Engineers and the Engineering Team Leader to confirm technical designs and implementation details., • Collaborate with Product Owners to understand requirements and propose feasible approaches., • Communicate progress, blockers, and technical details clearly within the squad., • Participate in continuous improvement initiatives and share learnings with peers. Skills & Experience • Experience as a software engineer within modern cloud-native environments., • Strong development skills in at least one of the following languages/frameworks: C# .NET, Node, React, Python, React, • Understanding of AI First development and deployment processes., • Experience building REST APIs, microservices, or modern frontend applications., • Good grasp of secure coding, testing strategies, and CI/CD pipelines., • Work collaboratively in an Agile squad with a focus on quality, delivery, self-reflection and improvement., • Strong problem-solving skills and willingness to learn and adopt emerging AI and agent technologies., • Hands-on experience with vector databases, embeddings, or prompt engineering., • Understanding of AI fundamentals and experience using LLM APIs or AI-enhanced features and Agents., • Experience with cloud services such as AWS, Azure, or serverless platforms., • Interest in distributed systems, event-driven architectures, or DDD concepts., • Familiarity with observability tooling and debugging complex systems.

Description As a Gas Designer you will play a key role in the design process, from site surveys through to the production of detailed drawings, while developing your technical expertise and working closely with experienced engineers and project teams. Key Responsibilities \n • Monitor leading industry practices, recommend new design approaches, and identify upcoming trends.\n, • Develop high-quality concepts, working with team on iterations and design, actively seek feedback from Creative and Business stakeholders\n, • Working on all design phases of projects, including project set-up, programming, design, and CDM documentation\n, • Requesting & reviewing STAT plans\n, • Providing technical design support to other members of the design team.\n, • Collaborate with both internal design team, client design team and external consultants to execute creative projects\n, • Responding to and resolving issues with external parties such as the client, third party organisations & sub-contractors\n, • Producing a weekly design report & presenting information to the Design Manager during the weekly design output meeting.\n, • Complete regular site visits and surveys to gather information for detailed designs & as-laid drawings.\n, • Represent the company and arrange pre-design and walk off meetings with the client.\n, • Ensure compliance with CDM 2015 throughout the design process.\n, • Produce and make ongoing updates to the H&S file throughout various stages of the project ensuring that it is up to date and available at the end of the project.\n, • Create high-quality detailed technical drawings, plans and general arrangements.\n, • Work alongside the Framework Manager / Project Manager/ Operations Manager/ Design Manager to ensure all schemes are designed within budget and within the time constraints set by the client.\n, • Assist with design queries during construction from the onsite team.\n, • Take designs through the clients G17 governance process.\n, • Travel across to sites across the UK may be required for tender events and in progress design reviews.\n Skills, Knowledge and Expertise \n • Engineering qualifications desirable however good experience would be considered.\n, • Experience of working on intermediate pressure and high pressure gas mains \n, • Experience of working in the gas industry on designing high-profile projects\n, • Understanding and knowledge of relevant Engineering specifications that apply to the gas industry (IGEM standards)\n, • Knowledge and Awareness of CDM 2015\n, • Proficient user of AutoCAD\n, • Competent in Excel, Word, PowerPoint, Outlook\n, • Strong analytical and problem-solving skills\n, • Ability to work as part of a team and to organise your workload across multiple projects\n, • Willingness to mentor and support less experienced colleagues\n Benefits We offer a competitive salary based on experience along with a full benefits package. \nNetwork Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. \nWe are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. \nWe understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. \nWe value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. \nWe are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

IT Support Engineer | Manchester City Centre | 1st / 2nd Line Support | Flexi time Some support jobs are basically call-centre work with a different title. Reset passwords. Close tickets. Escalate anything remotely technical. Repeat until burnout. This isn’t one of those. Standard 8 is representing a Manchester IT services team looking for an IT Support Engineer who can actually troubleshoot properly. Someone who understands that support is part technical ability, part communication, and part keeping calm while somebody insists they “haven’t changed anything”. This is a hands-on 1st and 2nd line role supporting users across the business with the usual mix of desktops, laptops, Microsoft 365, printers, authentication issues, networking problems and all the random chaos that turns up in a real support environment. Some fixes will take two minutes. Others will need proper investigation. Either way, you’ll be expected to take ownership, keep users updated and see problems through rather than bouncing tickets around for somebody else to deal with. The environment suits someone who enjoys solving problems and wants to build proper technical experience rather than becoming a human password-reset machine. Day to day • Providing 1st and 2nd line IT support across the business, • Supporting Windows devices, laptops, printers and end-user hardware, • Managing Microsoft 365 user issues and administration, • Supporting Active Directory and Group Policy environments, • Troubleshooting networking and connectivity issues, • Investigating authentication, DNS and user access problems, • Setting up and maintaining user devices, • Escalating more complex technical issues where needed - but owning the process throughout You • Good working knowledge of Windows and Microsoft 365, • Experience with Active Directory and Group Policy, • Understanding of networking fundamentals, DNS and authentication, • Confidence supporting PC and laptop hardware, • Someone who can think independently rather than following scripts all day, • Strong communication skills and a calm approach under pressure Useful extras: • ITIL exposure, • Microsoft or other certifications, • Experience working in a fast-moving support environment The important bit: You do not need to know everything already. What matters most is attitude. Curiosity. Reliability. The ability to troubleshoot properly and speak to people like an actual human being. If you’re the type who enjoys figuring things out instead of immediately escalating every issue that looks unfamiliar, you’ll fit in well here. To apply, send your CV to Standard 8.

Programme Manager (CRM)£600 - £700 a day (Outside IR35)6-9 Months4 days a weekHybrid (one day a week in the North West)Currently looking for a Programme Manager to support a Programme in the final stages of build and development. It is due to be completed soon.The project is approx. 62% complete. Functional testing by the business is underway, with phases of E2E testing, cut over & business continuity planning and testing and end user training due to take place in summer. With a Go Live date scheduled for mid-October 2026. Following the launch there will be a period of hyper care and then a roadmap of development for delivery.Key deliverables for role Rapidly develop a high level understanding of the programme to add value to the core delivery team, with a strong focus on identifying, managing, and mitigating key project risks. Build effective working relationships with steering group and senior stakeholders to proactively surface and resolve concerns. Provide clear, concise assurance to the Project Board on delivery status, decisions, and risk impacts, enabling timely and informed action. Working alongside the suppliers, the programmer Manager prepares and delivers Steering Group and Project Board reports that provide the right level of clarity, assurance and oversight of progress.Key experience for the role Demonstrates the ability to lead cross-functional teams, including internal staff and external consultants. Fosters a culture of accountability and collaboration, driving team performance and cohesion in dynamic project environments. Skilled in engaging senior leadership, operational teams, and external partners. Able to translate complex technical concepts into clear business language for non-technical stakeholders, facilitating informed decision-making and project assurance. Proven experience in leading large-scale system implementations, with a track record of delivering complex IT programmes-especially those involving ERP, CRM, or housing management systems. Ability to navigate multifaceted project environments and drive successful outcomes Deep understanding of system architecture, integration points, and data migration challenges. Skilled in critically evaluating supplier technical solutions to ensure they align with organisational goals. Applies comprehensive knowledge of regulations (e.g., GDPR, data security standards) to guarantee compliance and audit readiness throughout system implementations.* Expertise in managing third-party vendors, including negotiating service-level agreements (SLAs), monitoring performance, and ensuring contractual compliance. Builds collaborative relationships while maintaining accountability, ensuring that supplier contributions support project objectives and timelines Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Quality Assurance Engineer plays a central role in ensuring the delivery of high-quality, secure, and reliable software across our engineering squads. This role encompasses both manual and automated testing, covering functional, integration, regression, performance, and AI-driven behaviours as we adopt intelligent agent systems and features. Working closely with the team, you will design robust test strategies, develop automated test suites, perform exploratory testing, and ensure that quality gates are built into every stage of the delivery lifecycle. You will be instrumental in shaping how we test modern cloud-native, AI-enhanced services and ensure that testing practices scale as the platform grows. The QA Engineer is essential to ensuring that the organisation delivers high-quality, secure, and trustworthy software as we scale across multiple autonomous squads. With AI-first engineering and agent-based workflows becoming core to our solutions, this role ensures that all features AI-driven or traditional are thoroughly validated, safe, reliable, and ready for production. You will help shape the future of quality engineering in an AI-enabled organisation. This is a full time, permanent role working on a hybrid basis with 3 days per week in Manchester. Core responsibilities: Test Planning & Quality Strategy • Define and execute comprehensive test plans covering manual, automated, functional, and non-functional testing., • Ensure testing covers requirements, acceptance criteria, security considerations, and architectural guidance., • Contribute to story refinement by identifying test scenarios, edge cases, and risks early., • Be an advocate for quality engineering best practices within the squad. Manual Testing & Exploratory Analysis • Conduct manual functional testing across web, API, microservices, and agent-based features., • Perform exploratory testing to uncover defects related to logic, user flows, AI responses, or edge cases., • Document and reproduce defects clearly, collaborating closely with engineers on resolutions. Automated Testing Development • Design, build, and maintain automated test suites for regression, integration, performance and end-to-end testing., • Develop test scripts using modern automation frameworks (e.g. Playwright, Cypress, Selenium, Postman/Newman, or API automation tools)., • Integrate automated tests into CI/CD pipelines in partnership with SRE and engineers., • Implement automated validations for AI components, such as output consistency checks, guardrail tests, or behavioural evaluation patterns. Quality Engineering & Shift-Left Practices • Work closely with engineers to embed quality and testing considerations early in the SSDLC., • Participate in code reviews where applicable (e.g. test code, coverage considerations)., • Ensure compliance with secure-by-design and SSDLC testing practices., • Develop and maintain clear documentation for testing strategies, test cases, and automation frameworks. Test Data, Environments & Tooling • Manage test data creation, anonymisation, and maintenance for manual and automated testing., • Validate deployments in test and staging environments before production releases., • Support observability-driven debugging by analysing logs, metrics, traces, and AI evaluation outputs., • Contribute to ongoing improvements in testing tooling, frameworks, and automation pipelines. Collaboration & Continuous Improvement • Work with Product Owners to clarify acceptance criteria and ensure appropriate testing depth., • Collaborate with the Scrum Master to ensure testing is integrated into sprints effectively., • Communicate quality risks, defect trends, and readiness assessments to stakeholders., • Identify opportunities to improve QA processes, automation coverage, and AI testing methods., • Share opportunities for the squad to improve its approach to iterative product quality. Skills & Experience Essential: • Practical experience in both manual and automated testing of modern web or cloud-native systems., • Strong understanding of software testing methods: functional, regression, integration, exploratory, and performance testing., • Hands-on experience with test automation frameworks (e.g., Playwright, Cypress, Selenium, REST API automation tools)., • Familiarity with CI/CD pipelines and integrating automated tests into deployment workflows., • Experience testing APIs, microservices, and distributed systems., • Awareness of secure coding, security testing basics, and data privacy considerations., • Strong analytical and problem-solving skills, with excellent attention to detail., • Ability to work effectively within Agile squads and cross-functional environments. Desirable: • Exposure to AI testing methods (e.g., validating LLM outputs, RAG consistency, AI behaviour evaluation)., • Experience using AI-powered QA tools or test-generation frameworks., • Knowledge of cloud environments (AWS/Azure) and containerised applications., • Experience with performance and load testing tools (e.g. JMeter, k6, Locust)., • Understanding of contract testing (e.g., Pact)., • Familiarity with observability tools (e.g., Grafana, OpenTelemetry).

Turning Point is a leading health and social care social enterprise, supporting people with mental health, learning disabilities, substance use, sexual health, and employment needs. We’re committed to delivering inclusive, impactful, and user-centered solutions that drive real outcomes for the people and communities we support. Are you passionate about designing modern data architecture that enables real outcomes, improves access to data, and supports data-informed decisions? Do you enjoy making complex data landscapes simple, reliable, and secure so teams across an organisation can make better decisions with confidence? We are looking for a Data Architect to lead the design and development of our future data architecture, including scalable data models and secure integrations across internal and external data sources. The Data Architect will play a critical role in designing how our organisation accesses data and is enabled through trusted, well-structured data models. In this role, you’ll be energised by: • Building scalable data architecture that supports onboarding new data sources and evolving needs, • Designing clear, usable data models including semantic and reporting layers, • Creating trusted foundations through strong data integrity, quality, and accessibility, • Making complexity simple, using documentation, data maps and data flows so others can understand and adopt your designs, • Practical problem-solving, diagnosing and resolving data infrastructure issues to improve availability and reliability You’ll report directly to the Head of Data & Analytics and play a pivotal role in shaping how our data function operates. The Ideal Candidate We’re looking for someone who brings: • Proven experience designing and maintaining modern data architecture, including platforms, pipelines, and integrations that support scalable analytics and reporting use cases., • Strong stakeholder engagement skills with experience working across data, analytics, performance, infrastructure, and wider business teams, • A structured, strategic mindset, with the flexibility to roll up your sleeves and deliver., • Curiosity, collaboration, and a drive to create order from complexity. Why Join Us? As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package. You will get 34 days’ paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. _ If you’re excited by the opportunity to shape strategy, lead governance, and connect business needs to data delivery, we’d love to hear from you! We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point

Product Manager (SFIA 4) — UK Government Contract | Inside IR35 Rate: £380/day Clearance: Active SC required (essential) Locations: Birmingham | Leeds | Newcastle | London | Manchester | Glasgow On-site: 60% with monthly travel About the role We're looking for an experienced Product Manager to join a large-scale UK government programme. You'll develop and maintain product visions, strategies, value propositions, and roadmaps — working closely with delivery managers and senior stakeholders to embed strong product thinking into ways of working. The team runs a high volume of parallel projects, so you'll need to be self-sufficient, comfortable with ambiguity, and confident switching context quickly while keeping users at the centre of everything you do. What you'll bring • Experience across both agile and traditional delivery approaches, ideally through all phases of the lifecycle, • Ability to define problem spaces clearly and articulate early hypotheses to guide discovery, • Proven track record building strong relationships with delivery managers and cross-functional teams, • Strong communication and influencing skills — able to champion product practices with lead and senior delivery managers, • Confident stakeholder engagement across organisational boundaries, building buy-in for problem statements and proposed solutions, • A genuine commitment to user-centred design, balancing it against competing business priorities to deliver value, • Active SC clearance — essential, applications without this cannot be considered Why this role? You'll be working on one of the most complex and impactful UK government programmes, surrounded by talented delivery professionals and given real autonomy to shape how product management is practised at scale. To apply, please send your CV along with confirmation of your active SC clearance.

Location: Hybrid (1 day per week required onsite in Manchester) Contract Type: Permanent/ or initial 12-month Fixed Term Contract (FTC) Employer: Amber Labs – Digital Consultancy Clearance: Active SC Clearance preferred, but SC Eligibility accepted Start Date: Immediate The Company At Amber Labs, we are a cutting‑edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our teams consist of highly skilled engineers, designers, analysts, and consultants dedicated to building world‑class digital services for government and enterprise clients. Role Overview We are seeking an experienced Interaction Designer to support a major digital delivery programme for the Department for Work and Pensions (DWP). This role sits within a large, multidisciplinary delivery environment and requires a designer who can contribute effectively from day one within GDS-aligned teams. The successful candidate will work closely with: • UCD professionals, • Business Analysts, • Developers, • Product and delivery teams The role requires strong experience designing accessible, user-centered public services within government environments, with a particular emphasis on interaction design, prototyping, and delivery in the discovery phase. Key Responsibilities • Design and iterate accessible, user-centered service interactions, • Develop and maintain prototypes using the GOV.UK Prototype Kit, • Collaborate closely with: User Researchers, Content Designers, Business Analysts and Developers, • Contribute to: Discovery activities, Design workshops, as well as Service mapping and ideation sessions, • Translate user needs and research insights into: Interaction patterns, Prototype journeys and Service improvements, • Ensure all designs align with: GDS standards, Accessibility requirements and best practice interaction design principles, • Support and guide less experienced team members where required Essential Skills Interaction Design • Strong experience designing user-centred digital services., • Ability to create: User flows, Service interactions and Wireframes and prototypes., • Strong understanding of: Interaction patterns, Information architecture and Form and transactional service design., • Ability to: Translate research findings into design solutions and Iterate designs rapidly based on feedback and testing. GOV.UK Prototype Kit (Non-Negotiable) • Proven hands-on experience using the GOV.UK Prototype Kit, • Ability to:, • Build and iterate front-end prototypes efficiently, • Create realistic service journeys aligned to GDS standards, • Experience must be demonstrated through previous government project delivery Government & GDS Experience (Mandatory) • Strong experience working within UK Government digital delivery environments, • Deep understanding of:, • Government Digital Service (GDS) standards and service patterns, • Accessibility requirements (WCAG), • Government service assessment expectations, • Experience working within:, • Cross-functional Agile teams, • UCD-led delivery environments Why Join Us? • Be part of a dynamic and innovative team, with opportunities for professional growth and development, • Competitive salary and benefits package, • Opportunity to shape and influence asset management strategy in a fast‑paced environment Benefits • Join a rapidly expanding start‑up where personal growth is a part of our DNA, • Benefit from a flexible work environment focused on deliverable outcomes, • Receive private medical insurance, • 25 days of annual leave plus UK bank holidays Diversity & Inclusion Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. We celebrate individuality and believe that different perspectives drive innovation. Every colleague is valued, respected, and supported to thrive. What Happens Next? Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two‑stage interview process for most of our consultants. In certain cases, we may include a third and final stage: a conversation with the end client. This will only be considered if deemed necessary. Apply Now and help shape the future of UK digital services with Amber Labs.

Job Title: Architect Location: Manchester Salary: £36-43,000 DOE About the company: The practice is a forward-thinking architecture studio with a strong reputation for delivering innovative, context-driven design solutions across urban regeneration, commercial, education, and infrastructure sectors. It operates with a collaborative ethos, combining creative ambition with rigorous technical delivery to create architecture that responds meaningfully to place, people, and environment. Benefits • Competitive salary based on experience and skill level, • Hybrid and flexible working model, • Enhanced annual leave entitlement, • Pension scheme with employer contribution, • Structured professional development and mentoring, • Opportunity to work on nationally significant projects, • Supportive, design-focused studio environment Daily duties • Developing architectural design concepts through to technical delivery, • Producing drawings, models, and visualisations to a high standard, • Collaborating with multidisciplinary teams and external consultants, • Supporting senior team members in project coordination and delivery, • Engaging in client presentations and design workshops, • Assisting with planning submissions and technical documentation Ideal candidate • Qualified Architect with ARB registration or equivalent, • Strong design portfolio showing creativity and technical understanding, • Experience working within UK construction and planning frameworks, • Confident user of design and BIM software (Revit preferred), • Strong organisational and communication skills, • Ability to work both independently and collaboratively, • Enthusiasm for sustainable, contextual, and people-focused design To apply, please contact KAZ on OR alternatively, send your updated CV and Portfolio across to

CRM Consultant - HubSpot agency £35,000 - £45,000 | Manchester (Hybrid) We're partnering with a growing CRM and digital transformation consultancy that's helping organisations modernise the way they attract, engage and support customers. Following a surge in new client wins, they're looking for a CRM Consultant to join their Technology Services team and play a key role in delivering CRM, automation and digital transformation projects. This is an opportunity to work on projects that genuinely change how organisations operate. Recent work has included transforming member experiences for large industry associations, supporting national charities with customer and stakeholder engagement, and helping organisations streamline sales, service and operational processes through technology. The business combines strategy, technology and implementation, helping clients move from fragmented systems and manual processes to connected, scalable solutions that deliver measurable outcomes. The Opportunity You'll work alongside an experienced team of CRM specialists, consultants and project leads to deliver CRM transformation projects from discovery through to implementation. Unlike many CRM roles that focus purely on administration or support, this position offers exposure to the full project lifecycle. You'll help clients understand their requirements, map business processes, design solutions, configure systems, support data migrations and contribute to successful platform rollouts. The team has developed a proven consulting and implementation methodology that has helped drive significant growth and establish them as a trusted partner within the HubSpot ecosystem. You'll have the opportunity to learn from experienced consultants whilst developing deep expertise across CRM, automation, integrations and digital transformation. This role would suit someone already working with HubSpot who wants to develop their consulting skills, or someone with CRM implementation experience looking to build specialist expertise in one of the fastest-growing CRM platforms. What You'll Be Doing • Working with clients to understand business processes, challenges and objectives, • Gathering, documenting and analysing requirements for CRM projects, • Supporting discovery workshops and solution design activities, • Configuring and customising CRM platforms to meet client requirements, • Building workflows, automation and custom data structures, • Creating and demonstrating solution prototypes, • Supporting data migration and implementation projects, • Assisting with integrations between CRM platforms and other business systems, • Testing, troubleshooting and optimising CRM solutions, • Supporting user training and platform adoption, • Collaborating closely with consultants, project leads and client stakeholders What We're Looking For • Experience working with HubSpot CRM in either an in-house or consultancy environment, • Experience configuring CRM systems, workflows and automation, • Understanding of sales, marketing and customer service processes, • Experience gathering requirements and translating them into practical solutions, • Strong analytical and problem-solving skills, • Experience working with data, • Excellent communication and stakeholder management skills, • A genuine interest in CRM technology and digital transformation, • A collaborative approach and willingness to learn We'd Love To See • CRM implementation or consulting experience, • HubSpot administration or support experience, • Experience integrating HubSpot with other systems, • Exposure to tools such as Make.com, Zapier or APIs, • Experience working with membership organisations, charities, associations or B2B organisations, • Agency, consultancy or SaaS experience What's On Offer? • £35,000 - £45,000 salary, • Hybrid working with a Manchester office base, • 22 days holiday increasing with service, • Additional birthday leave, • Paid volunteer days, • Dedicated personal development and training time, • Regular team socials, • Exposure to a wide variety of CRM and digital transformation projects, • Clear progression opportunities within a growing technology team If you're looking to move beyond day-to-day CRM administration and become part of a team delivering complex, high-impact transformation projects, we'd love to hear from you.

Interim Practice Accountant Manchester City Centre Your new company We are seeking an experienced Interim Accountant to support a small accountancy practice during a period of increased workload / transition. The successful candidate will provide hands-on support across accounts preparation, client management, and general practice delivery, ensuring high-quality service to the client base. Your new role Key Responsibilities • Preparation of statutory accounts for a portfolio of clients (sole traders, partnerships, and limited companies), • Preparation and submission of VAT returns, • Assisting with management of accounts production where required., • Liaising directly with clients to resolve queries and provide advice, • Supporting personal and corporate tax compliance work, • Maintaining accurate and up-to-date client records, • Assisting with workflow management to meet deadlines, • Supporting partners with ad hoc financial and practice-related tasks What you'll need to succeed • Qualified, part-qualified, or qualified by experience (ACA / ACCA / AAT or equivalent), • Proven experience working in an accountancy practice environment, • Strong knowledge of accounts preparation and relevant accounting standards, • Experience with VAT and basic tax compliance, • Competent user of accounting software (e.g. Xero, QuickBooks, Sage), • Strong organisational skills and ability to manage multiple client deadlines, • Excellent communication skills with a professional client-facing approach, • Ability to work independently with minimal supervision What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.#4802836

AI Solutions Business Analyst Location: Manchester, England (Hybrid - 3 days per week in office) with occasional workshops and in-person meetings Salary: Competitive, based on experience If interested, send a cover letter and CV to careers@servisbot.com About the role We’re looking for a practical, customer-focused and AI-curious Business Analyst to help us design and deliver AI agent solutions for our customers. This is not a standard BA role where you simply gather requirements and pass them on. You’ll work with customers to understand their business processes, service challenges, operational pain points and customer journeys, then help shape how AI agents can support, automate or improve those workflows. You’ll sit between customers, Customer Success, Product and Engineering. Your job will be to turn messy business problems into clear, structured requirements that can be delivered as effective AI-powered agents, workflows, integrations, knowledge sources and customer experiences. You do not need to be a machine learning engineer or a software developer. However, you do need to demonstrate comfort working with AI tools, understanding how AI agents behave, thinking critically about risk and quality, and helping customers move from vague ideas to practical, testable solutions. This role is ideal for someone who has experience in business analysis, solution design, implementation, digital transformation, customer operations or SaaS delivery, and who wants to apply those skills in the fast-growing area of AI agents. What you’ll do You’ll work as part of a team to: • Lead discovery sessions with customers to understand business goals, operational workflows, customer journeys and pain points., • Translate customer problems into clear AI agent use cases, requirements, workflows and acceptance criteria., • Identify where AI agents can improve speed, consistency, customer experience, operational efficiency or employee productivity., • Map current-state and future-state processes, highlighting where automation, AI assistance or human handoff should occur., • Define agent behaviours, conversation flows, business rules, escalation paths, knowledge requirements and success measures., • Work with Junior AI Agent Builders, implementation colleagues and technical teams to ensure requirements are understood and delivered correctly., • Help design prompts, knowledge structures, test scenarios and evaluation criteria for AI agents., • Support customer workshops, demos, playback sessions and feedback reviews., • Challenge vague or unrealistic requirements and help customers focus on practical, valuable outcomes., • Collaborate with Product and Engineering to identify gaps, product opportunities, technical constraints and reusable patterns., • Review agent outputs for accuracy, usefulness, tone, compliance, consistency and customer experience., • Support UAT, testing and launch readiness by making sure agent behaviour matches agreed requirements., • Create clear documentation, including process maps, user stories, requirements, decision logs, test scenarios and customer-facing summaries., • Help define what success looks like for each AI agent, including operational KPIs, customer experience measures and quality indicators., • Keep up to date with practical developments in AI agents, LLMs, workflow automation, prompt design and AI governance. What makes this role different from a traditional BA role A traditional BA might document what a customer asks for. In this role, you’ll need to help customers work out what they actually need. You’ll need to understand when an AI agent is the right solution, when a process needs to change first, when automation could create risk, and when a human-in-the-loop approach is more appropriate. You’ll be expected to think about: • How an AI agent should behave in real customer scenarios., • What information the agent needs to answer accurately., • What the agent should not do., • When the agent should escalate to a human., • How to test whether the agent is performing well., • How to design workflows that are useful, safe and maintainable., • How to turn customer ambition into something deliverable. This role requires strong BA fundamentals, but also curiosity, judgement and practical understanding of how AI can be applied in real business environments. What we’re looking for We’re looking for someone with solid experience in business analysis, solution delivery or customer-facing technology projects. You should be: • Experienced in gathering, analysing and documenting business requirements., • Confident running customer workshops and asking structured, thoughtful questions., • Good at breaking down complex or messy processes into clear workflows., • Able to distinguish between business needs, user needs, technical constraints and product gaps., • Comfortable working with technical and non-technical stakeholders., • Strong at writing clear documentation, user stories, acceptance criteria and process maps., • Curious about AI, automation and how businesses can use agents to improve customer and operational outcomes., • Practical and outcome-focused, with good judgement about what will actually work., • Comfortable challenging assumptions and helping customers prioritise., • Able to work closely with delivery, product and engineering teams., • Strong at spotting ambiguity, risk, edge cases and gaps in requirements., • Interested in customer experience, service design, digital transformation and operational improvement., • Comfortable testing AI agent behaviour and reviewing outputs critically., • Organised, reliable and able to manage multiple customer or project workstreams. Useful skills or experience You do not need all of these, but any of the following would be helpful: • Experience as a Business Analyst, Product Analyst, Implementation Consultant, Solution Consultant or Digital Transformation Analyst., • Experience in SaaS, customer service technology, contact centres, workflow automation or enterprise software., • Exposure to AI tools such as ChatGPT, Claude, Gemini, Copilot or other AI platforms., • Experience with conversational AI, chatbots, virtual agents or customer service automation., • Experience creating process maps, user stories, acceptance criteria, test plans or solution documentation., • Understanding of APIs, integrations, webhooks, CRM systems, ticketing systems or automation platforms., • Experience working with Product and Engineering teams in an agile delivery environment., • Experience supporting UAT, customer testing, implementation or go-live readiness., • Familiarity with knowledge bases, FAQs, help centres, content design or service design., • Awareness of AI risks such as hallucination, bias, unsafe responses, poor escalation design or unreliable knowledge sources. You do not need to be: • A machine learning engineer., • A data scientist., • A software developer., • An AI researcher., • A prompt engineering expert., • A traditional BA who only writes requirements and avoids solution thinking. We’re more interested in your ability to understand business problems, structure complexity, communicate clearly, work with customers, and help deliver practical AI agent solutions that create real value. What success looks like In your first few months, you’ll be able to: • Understand how ServisBOT designs, builds and delivers AI agent solutions., • Lead customer discovery sessions with support from senior team members., • Produce clear workflow maps, requirements, agent behaviour definitions and acceptance criteria., • Work with implementation colleagues to turn requirements into agent configurations, prompts, knowledge structures and test scenarios., • Identify gaps, risks, edge cases and dependencies early., • Support demos, playbacks and customer feedback sessions., • Help customers understand what AI agents can and cannot realistically do., • Contribute to better internal delivery patterns, reusable templates and best practices. Over time, you’ll grow into someone who can take a customer problem from early discovery through to a clear AI solution design, working with the team to deliver agents that are useful, reliable, measurable and aligned to customer outcomes. Why join us? This is a chance to apply strong business analysis and solution design skills to one of the fastest-growing areas of technology: practical AI agents for real businesses. You’ll work on real customer problems, not theoretical AI experiments. You’ll help shape agents that support customer service, operations and business workflows, while learning from experienced colleagues across Customer Success, Product, Engineering, Architecture and Delivery. You’ll also have the opportunity to help define what good AI business analysis looks like: how to capture requirements for AI agents, how to test agent behaviour, how to design safe and useful workflows, and how to help customers adopt AI in a practical way. If you’re an experienced BA who wants to move beyond standard requirements gathering and into AI-powered solution design, this could be a great fit. If interested, send your CV and cover letter to careers@servisbot.com

Applicants must already have the unrestricted right to work in the UK. We are unable to provide visa support for this role. 3t is currently looking to recruit a Health & Safety Instructor on a permanent contract located in Urmston, Manchester, England. Salary and Benefits Package • £34,000.00 - £38,000.00 per annum, • Holiday entitlement of 33 days (including mandatory days off to cover Christmas and New Year), • HSF Health Plan and Perkbox, • Cycle to Work Scheme, • Pension contributions 5% (Employee) & 3% (Employer) This role is contracted at 40 hours per week. The standard working pattern will be 7.30am to 4.00pm or 8.00am to 4.30pm, Monday to Friday. The Role Role Purpose: The Health and Safety Instructor is responsible for designing, preparing, and delivering engaging health and safety training that develops learner competence, supports compliance, and promotes safe working practices across practical and classroom-based environments. Scope: • 3t Utilities (based in Manchester), • Delivery of accredited and non-accredited health and safety training programmes., • Practical and theory-based instruction in classroom, workshop, and site-simulated environments., • Maintenance of training quality, learner records, course materials, and awarding-body requirements. Duties and Responsibilities: Training Delivery & Learner Engagement • Plan, prepare, and deliver health and safety training programmes in line with course specifications and learner needs, • Deliver both theory-based and practical instruction using clear communication, learner engagement techniques, and inclusive teaching methods, • Adapt training delivery to suit different learning styles, experience levels, and operational contexts, • Facilitate learner participation, answer questions confidently, and provide constructive feedback to support competence and confidence, • Assess learner understanding through observation, questioning, practical activities, and formal assessment methods where required Course Preparation & Quality Assurance • Prepare lesson plans, training resources, presentations, and practical exercises to meet course outcomes, • Ensure training materials remain current, accurate, and aligned with legislation, standards, and awarding-body requirements, • Maintain course documentation, learner records, attendance, and assessment evidence to the required standard, • Support internal quality assurance activities, standardisation, and continuous improvement of course delivery Professional Practice & Resource Management • Maintain training equipment, PPE, demonstration resources, and practical learning areas in a safe and serviceable condition, • Manage stocks of training consumables and ensure materials are available for scheduled courses, • Maintain own professional competence through continuing professional development, refresher training, and industry updates, • Represent the organisation professionally with learners, clients, awarding bodies, and internal stakeholders Compliance, Accreditation & Safety • Deliver training in full compliance with health, safety, and environmental requirements, maintaining safe control of classroom and practical activities, • Hold and maintain in-date trainer approvals, licences, and scheme-specific accreditations relevant to the courses delivered, • Carry out risk assessments and pre-use checks for training activities, equipment, and environments, • Ensure all training delivery and assessment activity meets internal standards, client expectations, and awarding-body requirements The Person At 3t our values of Innovation, Collaboration and Excellence are at the heart of what we do and reflect what is important to 3t, how we operate and fulfil our vision. We are looking for future colleagues who believe in the power of working together by being open and respectful, think creatively and dare to be different to find solutions and are dedicated, driven and passionate to strive for excellence. Essential Criteria: • Demonstrable training delivery capability and subject-matter expertise aligned to health and safety training course requirements, • Strong communication skills, learner engagement capability, and the ability to adapt delivery to different learning styles, • Ability to deliver both practical and theory-based health and safety instruction effectively, • Evidence of competence such as a current CV, relevant course materials or training portfolio, and references or endorsements, • Level 3 Award in Education and Training (or equivalent training qualification), • Health and Safety qualification at a minimum of IOSH Managing Safely, • Emergency First Aid at Work and commitment to maintaining all required training approvals and certifications in date Desirable Criteria: • Ladder Association training requirements met, including in-date, • Ladder User and Ladder Inspector certificates, completion of the two-day Instructors’ Course, and mentored training sessions, • PASMA instructor route completed, including Mobile Access Towers for Users, Low Level Access, the three-day Instructor route, and mentored full-course sessions, • IPAF instructor requirements met, including minimum two years’ operator experience, in-date Operator and Demonstrator Licences (3a and 3b), IPAF MEWPs for Managers, Harness Appreciation, IPAF Site Survey, completion of the five-day Instructors’ Course, and mentored delivery sessions; plus any current awarding-body or scheme specific approvals relevant to specialist accredited courses In line with our commitment to safeguarding, any offer of employment for this instructor role is conditional upon the satisfactory completion of an Enhanced Disclosure and Barring Service (DBS) check. The Company At 3t, we are passionate about up-skilling and empowering workforces to ensure a prosperous future where all workers, organisations and our industries thrive. 3t is the combination of world-leading companies that are together transforming training in the energy, and wider safety-critical sectors, combining cutting-edge immersive technology with award-winning high-impact workforce training. We stand as a global training powerhouse operating across 60 countries worldwide. Together, we are training the workforce of the future. 3t Training Services is the UK’s largest and leading provider of training for the oil and gas, wind, and power industries, and a major player globally, whilst also making a significant impact on the wider and utilities sectors including gas, electric, and water.

Evolve is partnering with a global healthcare organisation to recruit 2 SFE Analysts to join their Commercial Excellence team. This is a fantastic opportunity to work closely with Sales, Marketing, and Finance teams to deliver impactful Sales Force Effectiveness initiatives, commercial analytics, and data-driven reporting. Working with platforms including Salesforce, Veeva CRM, and Microsoft Power BI, you’ll play a key role in driving commercial performance and supporting strategic business decisions within a global organisation. These opportunities include both a permanent position and a 12–18-month contract role covering a secondment. The roles operate on a hybrid basis, with an expectation of approximately 3 days per week onsite at our client’s Head Office in the North West of the UK. Why Apply? Excellent Salary & Benefits - A competitive starting salary depending on experience, plus bonus, pension, and more! Greater Impact - Work in a specialised team where your contributions visible and directly shape the company’s success. Job Stability – Thrive in one of the industry’s most resilient and future-proof organisations. Ideal Requirements for the SFE Analyst • 5+ years’ experience as a Commercial Analyst within the Healthcare or Pharmaceutical industry (or a similar highly regulated commercial environment), with a strong track record of delivering actionable business insights and supporting commercial strategy., • Proven expertise in data automation, data integration, and reporting, including the ability to connect internal and external data sources, streamline data flows, and develop impactful dashboards and visualisations using Microsoft Power BI., • Demonstrated experience managing Sales Force Effectiveness (SFE) activities, including administration and delivery of Incentive Compensation (IC/SIP), Sales Targeting, Segmentation, and Targeting cycles., • Strong systems and project management capability, with hands-on experience using platforms such as Veeva CRM, Salesforce, Microsoft Azure, and broader Microsoft applications to support commercial operations and business transformation initiatives. Role Responsibilities for the SFE Analyst • Lead key Sales Force Effectiveness (SFE) initiatives - Partner with Sales, Marketing, and Finance teams to deliver Sales Targeting, Segmentation, and Incentive Management programmes that drive commercial performance and revenue growth., • Deliver impactful commercial insights and reporting - Create dashboards and analytics that provide Sales and Marketing teams with clear visibility of sales performance, forecasts, market trends, and customer activity., • Enhance CRM and reporting capabilities - Support improvements and new functionality within Salesforce and Veeva CRM to strengthen reporting, user experience, and business value., • Drive data automation and continuous improvement - Identify opportunities to improve forecasting, targeting, reporting, and analytics through smarter use of data and automation., • Support strategic Commercial Excellence projects - Work closely with cross-functional teams on initiatives that improve processes, reporting, and overall commercial effectiveness. Recruitment Process 2 stage interview process Connect with a hiring manager and team who are committed to guiding your career and helping you make an impact. Excited to learn more? Click apply or reach out to the Pharmaceutical recruitment team for full details! Get to know your recruiter, Katie, on our website: https://www.evolveselection.com/the-team/team/katie-fisher Application Process Evolve Selection acts as a recruitment partner on behalf of our clients. All applications are reviewed by our specialist consultants and assessed against the specific requirements of the role. Suitable candidates will be contacted for an initial discussion before being introduced to the hiring client. We appreciate every application; however, due to application volumes, we may not be able to respond to all candidates individually. If you have not heard from us within 3 working days, please consider your application unsuccessful for this particular role, however we may contact you regarding future opportunities that match your experience in line with our privacy policy. Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors. Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.