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DevOps Engineer | £55,000 - £65,000 | Remote / UK-based Role Overview We’re looking for an experienced DevOps Engineer to join a growing Engineering team, supporting systems that serve tens of thousands of customers. You’ll play a key role in deploying, monitoring and operating our applications across critical production environments, with a direct impact on user experience, customer satisfaction and company growth. Working in an agile environment, you’ll collaborate with engineers, architects and product colleagues to design and maintain scalable, resilient infrastructure. You’ll use modern tools such as AWS, Terraform, Kubernetes and Ansible, and bring a positive, organised and team-focused approach to solving complex problems. Key Responsibilities: • Design, implement and maintain infrastructure as code for development and production environments., • Build, maintain and improve observability and monitoring solutions, ensuring system health and uptime, including participation in on-call rotation., • Design, implement and optimise continuous delivery systems, advising development teams on resiliency, operability and best practices., • Configure and administer advanced Kubernetes clusters (networking, storage, namespacing, multi-node groups)., • Configure and administer Kafka clusters with disaster recovery and data loss prevention mechanisms., • Proactively identify points of failure in infrastructure and recommend improvements., • Contribute to agile ceremonies (stand-ups, sprint planning, retrospectives) to support delivery goals. Essential Skills & Experience: • 3+ years in a DevOps role, ideally within a SaaS environment., • Strong background in distributed systems (load balancing, messaging, distributed databases)., • Hands-on experience with configuration management tools (e.g. Ansible, Chef, Puppet)., • Expertise in cloud platforms, particularly AWS., • Proven track record designing and operating CI/CD pipelines (GitHub Actions, Jenkins, Git)., • Kubernetes cluster administration, including non-standard networking, storage classes and multi-node groups., • Advanced Kafka administration, including topic configuration and disaster recovery., • Knowledge of IP networking (TCP, UDP, firewalls, SSL)., • Familiarity with both Windows and Linux environments., • Prior experience in application development, ideally SaaS and web-focused., • Strong grasp of software engineering and design principles (patterns, event-driven architecture, CAP theorem)., • Security-minded approach at all levels. Desirable Skills & Experience: • Bachelor’s degree in Computer Science or related field., • Experience with Terraform for infrastructure as code., • Exposure to monitoring and reporting tools such as Prometheus, Grafana, ELK stack., • Knowledge of microservices architecture., • Interest in continuous learning and bringing new ideas to the team. Ready to Apply? Please apply with your latest CV. Know someone great for the job? We offer a referral scheme—just get in touch! Note: We do our best to respond to every application, but due to volume, we can’t always guarantee it. If you haven’t heard back within 7 days, unfortunately, you haven’t been successful this time. Keep an eye on our site for new opportunities!

Product Manager – Digital consultancy Fixed Term Contract (FTC) 12 months Longevity: 3 year programmes Salary: £70k-£80k Location: Remote-first, with 2 days a month onsite in South Wales Working flexibility: flexible working hours if needed About the role This is a consultancy-based Product Manager role, working across a diverse portfolio of clients. Unlike traditional in-house positions, you’ll be leading the development of multiple products across sectors, typically on engagements lasting 3–12 months. This will suit someone who enjoys variety, thrives in a fast-paced environment, and wants to work in a growing, collaborative team. Key Responsibilities • Define product strategies and roadmaps, translating them into actionable plans, • Lead delivery through Agile, Waterfall, or hybrid methods as appropriate, • Run delivery ceremonies and engage stakeholders with clear communication, • Prioritise effectively, resolve blockers, and keep teams focused on outcomes, • Collaborate with consultants, analysts, technologists, and suppliers to deliver user-focused solutions, • Approve user stories, sprint plans, and deliverables against agreed standards, • Champion best practice in product management, fostering continuous improvement, • Coach and mentor team members while maintaining a strong focus on user needs, • Support business development by contributing to tenders, pitches, and client planning, • Embrace a start-up mindset, identifying opportunities to improve processes and drive growth Desired Experience • Digital product management experience for 5+ years, • Background in government digital services, • Agency or consultancy environment experience What’s on offer You’ll join a diverse, supportive team committed to delivering the best for clients. The culture values collaboration, flexibility, and continuous improvement, with opportunities to shape both client outcomes and the consultancy’s own growth. Please apply with a copy of your CV and Emma from SR2 will contact potential candidates regarding next steps.

Security Analyst (GRC) Cardiff-based office (Hybrid - Very Flexible) Up to £42,000 + Excellent Benefits CPS Group are delighted to be supporting our financial services client in their search for a Security Analyst (GCR) to join their growing, forward-thinking Security team on a permanent basis. This is an exciting opportunity to play a key role in safeguarding digital infrastructure, enhancing security controls, and ensuring the resilience of systems, networks, and data across both cloud and on-prem environments. If you’re looking to thrive in dynamic environments, and want your work to have a tangible impact, this is a fantastic time to join a business that truly values its people, invests in technology, and encourages professional growth. The Role: • Monitor systems, networks, and user activity to detect suspicious behaviour or policy violations, • Investigate and manage security incidents, carrying out root cause analysis and reporting, • Deploy, configure, and maintain key security platforms used by the analyst team, • Conduct vulnerability assessments and coordinate remediation activities, • Support patch management and compliance reporting, • Perform regular reviews and health checks on security controls, • Create and enhance measures to demonstrate the effectiveness of security controls, • Assist with internal and external security assessments and audits, • Update and maintain incident response plans, playbooks, and procedures, • Provide 3rd-line support to IT colleagues and the wider business Technical Skills: • SIEM and SOAR platforms, • Log analytics, rule creation, tuning, and threat hunting, • Familiarity with security frameworks, • Azure and M365 security configuration and alert investigation, • Dashboards and visualisation tools, • Firewalls (CheckPoint, VMware NSX), • Windows Server and Desktop environments, • XDR solutions – tuning and alert investigation Experience: • Ideally, you’ll bring around 5+ years’ experience in a similar role, • Relevant qualifications in IT Security, GRC ect., • A proactive, curious, and detail-oriented approach to problem-solving, • Excellent communication skills, both written and verbal, with the ability to simplify technical issues, • Confidence working with large data sets and security analytics tools If interested, please apply today or contact Sam John at CPS Group for more information:

Principal Design Engineer / Technical Lead Wales – Commutable from Bristol Join a pioneering start-up backed by one of the largest EDA companies globally. This is a rare opportunity to help build a digital design team from the ground up, focused on pushing the boundaries in AI, future compute, and compound semiconductors. As a Principal Design Engineer, you will play a foundational role in shaping the company’s technical direction, development culture, and working methodologies. You’ll lead the architecture and RTL development of advanced compute silicon, working at the forefront of innovation and with top-tier industry partners. Key Responsibilities: • Define digital architectures for AI accelerators, data paths, control logic, and SoC subsystems., • Develop high-quality, synthesizable RTL in Verilog/SystemVerilog with performance, power, and area optimization in mind., • Collaborate cross-functionally with verification, physical design, and packaging teams to ensure seamless integration., • Leverage Cadence digital tools for synthesis, STA, and DFT., • Lead design reviews and help establish design methodologies and best practices., • Support tape-out and lab-based silicon validation., • Mentor junior engineers and help grow team capabilities. Requirements: • Proven experience in digital IC design with a strong background in AI/ML hardware, compute, or DSP architectures., • Deep understanding of SoC architecture, PPA trade-offs, and modern design flows., • Confident user of Cadence tools and design environments., • Prior experience leading or mentoring engineering teams., • Must have the right to work in the UK and be available on-site several days per week. For a confidential discussion, please contact Rachel Mason at IC Resources.

We are looking for a skilled and dedicated Air Conditioning Engineer to join our facilities team, providing expert maintenance, repair, and installation of air conditioning and refrigeration systems across our client sites covering Cardiff, Newport, Bridgend, Swansea and surrounding areas. Job Description You will be responsible for delivering both planned preventive maintenance (PPM) and reactive works to the highest standards, ensuring customer satisfaction, system efficiency, and full compliance with health and safety procedures. This is a hands-on role requiring strong technical expertise, attention to detail, and a proactive approach to problem-solving. You’ll be part of a professional maintenance team supporting a range of HVAC and building services equipment within commercial environments. Key Responsibilities • Carry out PPM, reactive, and proactive maintenance on all air conditioning and refrigeration systems., • Inspect, repair, and install a variety of systems including compressors, chillers, retail refrigeration units, and system controls., • Conduct regular preventive maintenance inspections and perform necessary adjustments or repairs., • Diagnose and repair faults, replacing or refurbishing components such as thermostats, compressors, fans, controls, valves, filters, and bearings., • Undertake minor installation, rebuild, or modification works on HVAC systems., • Support maintenance of other building services equipment, including mechanical, HVAC, and fabric-related tasks., • Ensure all work complies with health and safety standards, risk assessments, and method statements., • Maintain accurate service and inspection records, ensuring compliance with statutory and company requirements. Professional and Personal Competencies/Qualifications • Significant experience in air conditioning, refrigeration, or HVAC maintenance, including fault finding and installation., • Proven background in reactive and planned preventive maintenance within commercial environments., • Strong understanding of building services and facilities management operations., • Demonstrated commitment to working safely and responsibly within strict H&S procedures., • Excellent problem-solving skills and ability to work independently or as part of a team., • Customer-focused with strong communication and time management skills., • Full UK driving licence (required for this role). Qualifications • City & Guilds 2079 Safe Handling of Refrigerants (or CITB J11 equivalent)., • NVQ Level 2/3 or City & Guilds in one of the following disciplines:, • Commercial Refrigeration and Air Conditioning Systems, • Heating and Ventilation, • Heating and Ventilation Service & Maintenance, • IPAF and/or PASMA certification (desirable). The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Lead Software Engineer (Frontend / Mobile) 📍 Hybrid - Cardiff, 2 days per week in office 💰 £90,000 - £100,000 + bonus + excellent benefits Want to shape UI & Mobile for a pioneering Tech business? If you're a passionate Lead Software Engineer who loves guiding small Engineering teams to deliver modern, high-quality mobile & web products, this is one for you! You'd join a household name brand & own the build of the new generation of customer experiences through next-gen UI & user-centric mobile apps. You’ll oversee React Native, React, and cloud technologies, shaping how millions of people interact with the platform; but we're keen for a Tech-agnostic leader. This is a great opportunity for someone who loves coding & leading people, driving innovation, and influencing architecture as we evolve from a legacy stack toward Go and Python. What you’ll do • Lead and mentor a talented, agile engineering team., • Build and release high-performance mobile and web applications., • Collaborate with design, product, and backend teams to deliver outstanding experiences., • Champion best practices in testing, quality, and continuous delivery. What we’re looking for • Proven experience as a Lead Engineer or Technical Lead., • Tech agnostic - you'll use React (Typescript) & React Native but are keen for broad experience across Frontend/UI rather than a particular stack, • Experience delivering customer-facing digital products at scale. Want to learn more? Get in touch for an informal chat.

Extensive experience as an End User Support analyst supporting BAU queries in a busy professional services environment. End User Support Analyst - Laptop Swaps - Cardiff (Onsite Fulltime). We are seeking an End User Support Analyst to manage high volume laptop swaps.

Description Hybrid: 2 days per week in-office About us: In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible. We’re part of RVU. A group of online brands that include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services. Confused.com is at the cutting edge of the FinTech industry, so we’re always looking for extraordinary talent. If you love what you do, get in touch today! About the role: We’re looking for a Legal Operations Administrator to join our team here in Cardiff, responsible for supporting Legal operations in the RVU Group Legal team. You’ll support RVU’s lawyers to deliver efficiency and a high standard of service through process, automation and a continued focus on service delivery improvement. You’ll be responsible for the management and development of the contract lifecycles, governance and related processes, and the management of requests for legal support from stakeholders within RVU. This includes managing both RVU’s internal due diligence procedures and RVU’s responses to third party due diligence requirements as well as the maintenance and running of the Legal support portal (viaon Jira) as the inception point for all legal work requests. You’ll also provide administrative support to RVU Legal including drafting standard NDAs, managing and processing invoices and creating information guides and resource documents. What you'll be doing: Day to day management of the due diligence process, ensuring the process is efficient, assessments are timely and stakeholders are kept engaged and informed of progress throughout Managing the Legal support portal via Jira Managing continuous improvement of contract lifecycle processes and troubleshooting issues as they develop Providing guidance, support and training to contract owners on the due diligence and lifecycle processes Maintaining the current contract databases, ensuring accuracy of data Creating, maintaining and evolving contract governance reporting and MI Monitoring upcoming renewals and flagging these to contract owners Tracking key performance indicators for contract governance Provide administrative support to Legal team e.g. using Adobe Sign to send contracts for signature What we're looking for Essential Skills: Experience working in a legal and/or procurement environment or with legal/procurement professionals Ability to interpret, evaluate and analyse data to draw conclusions and identify trends Ability to review and comprehend contracts, including key clauses and notice periods, ensuring a clear understanding of contractual obligations Strong proficiency with with numbers, Excel and use of databases An effective communicator who is comfortable communicating to stakeholders at all levels including excellent presentational and interpersonal skills Experience and ability to work with IT solutions to underpin and improve service delivery Highly developed organisational skills Strong attention to detail Ability to balance competing demands and meet deadlines Ability to work flexibly, use own initiative and work pro-actively Our commitment to you: At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members. What we offer We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to: 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere” Employer matching pension contributions up to 7.5% A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life 25 days holiday (increasing to 30 days) + 2 days “My Time” per year Private medical cover, critical illness cover , dental plans and employee assistance programme Free gym access Employee discounts programme A healthy learning and training budget to support your development Electric vehicle and cycle to work schemes Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected *As a tech company who strives to get better every day, we use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know. At RVU we combine the close-knit and agile environment of a startup, with the know-how, technology and backing of a well-established company. Our mission is to empower people to make confident decisions. With our unique set of brands, including Uswitch , Confused.com , money.co.uk, Tempcover and Mojo Mortgages , we have the power to reach millions of consumers and the technology to deliver a world class online experience for them. Our culture Our culture is driven by innovation, collaboration, and a relentless focus on creating real value for our customers. With an experimentation mindset, we challenge the status quo, push boundaries, and embrace continuous learning to stay ahead. Our diverse teams are made up of brilliant people who uplift each other and work together to tackle complex problems. We work with a balance of rigour and urgency so we can learn fast and adapt to change quickly. We are a company where growth knows no limits, and where every person is empowered to make an extraordinary impact. Check out our Life At RVU page to get a further glimpse into our culture. * We use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know.

Delivery Manager Cardiff (Hybrid – 1–2 days/week in office) About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, ___ About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, About the team: You will be joining an existing team of delivery managers, each responsible for supporting their own product development squads and projects. The team is embedded in the daily life of the business working very closely with stakeholders and trusted by them to help steer delivery and ways of working. We are a close-knit team and meet daily to discuss issues and areas of common interest. About the role: LexisNexis Risk Solutions is seeking a passionate and collaborative Delivery Manager to manage value delivery and ensure successful outcomes for initiatives supported by our Cardiff-based Agile software development team. You will oversee multiple projects or products simultaneously, ensuring coordination and alignment across different teams or initiatives. The ideal candidate should demonstrate excellent communication and inclusive leadership skills, proven technical proficiency, a commitment to quality, a passion for business outcomes, a high level of emotional intelligence and personal and team accountability for all deliverables, communications, and overall performance. Alongside great soft skills and behaviors, you should have proficiency in governance, planning, process improvement and reporting. Responsibilities: • Support 2-3 cross-functional agile product development teams as they deliver features and complex capabilities – from planning stages through to delivery and ongoing iteration, • Work closely with your teams and dependent teams to identify and remove roadblocks, manage risks, whilst maintaining delivery momentum, • Work closely with the Software Development Lead and Product Owner to ensure that the teams remain closely synchronized and upcoming features are well planned, • Encourage a culture of team-driven decision making and commitment, • Maintain strong relationships with stakeholders and team members, fostering effective communication and collaboration, • Provide proactive visibility and effectively communicate delivery targets, commitments and progress, • Ensure timely use of project and technology tools to help drive accountability, • Ensure key metrics, resources and budgets are tracked and kept up to date, • Make recommendations for improvements to existing processes and procedures Requirements: • Demonstrable experience of Responsibilities section, • Proven experience in delivery project management within Agile environments., • Knowledge, & application of Scrum and/or Kanban frameworks., • Experience managing web-based application projects that offer both user-friendly interfaces and API access., • Excellent analytical and problem-solving skills, with the ability to simplify complex issues., • Comfortable operating in a fast-paced, evolving environment, managing multiple priorities., • Proven experience collaborating within matrixed or shared team environments., • Actively engaged in project and delivery management communities, contributing to best practices and continuous improvement. Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: • Generous holiday allowance with the option to buy additional days, • Health screening, eye care vouchers and private medical benefits, • Wellbeing programs, • Life Assurance, • Access to a competitive contributory pension scheme, • Save As You Earn share option scheme, • Travel Season ticket loan, • Electric Vehicle Scheme, • Optional Dental Insurance, • Maternity, paternity and shared parental leave, • Employee Assistance Programme, • Access to emergency care for both the elderly and children, • RECARES days, giving you time to support the charities and causes that matter to you, • Access to employee resource groups with dedicated time to volunteer, • Access to extensive learning and development resources, • Access to employee discounts scheme via Perks at Work

Our client a global leader in education is driving an exciting transformation in how they deliver digital products and services, with a strong focus on innovation, customer experience, and measurable impact. You’ll play a key role in shaping, delivering, and optimising our client’s portfolio of customer-facing digital products. You’ll define strategy, manage roadmaps, and ensure that every product delivers value aligned with business goals and user needs. Please note, this is a permanent hybrid role requiring weekly attendance at our client’s office in Cardiff. Key responsibilities: • Product strategy & roadmapping: Develop and communicate clear product strategies and roadmaps aligned with organisational goals. Prioritise initiatives based on customer value, business impact, and technical feasibility, adapting to changing needs and market trends., • Product delivery: Translate features into user stories and acceptance criteria, leading agile teams through delivery. Monitor progress, manage risks, and make trade-offs to ensure timely, high-quality releases., • Customer focus & performance: Embed customer-centric design through continuous feedback and data analysis. Track and optimise product performance, proactively addressing issues to improve outcomes. About you: • Proven experience in product management, ideally within education technology or mission-driven organisations., • Strong understanding of the education sector and awareness of edtech trends and innovations., • Skilled in agile methodologies, with a working knowledge of software development, UX principles, and data analysis., • Exceptional communication, collaboration, and stakeholder management skills, able to influence and align diverse teams. Benefits: A comprehensive package including 10% employer pension contributions, enhanced family-friendly benefits, 25 days annual leave plus public holidays (with option to buy up to 5 extra days), life assurance of 4x salary, flexitime, and paid volunteering leave. Additional perks include professional development opportunities, a flexible benefits allowance, health and wellness schemes, Cycle to Work scheme, employee discounts, an Employee Assistance Programme, and free on-site parking. Apply today and join a globally recognised education organisation dedicated to shaping the future of learning and making a positive impact worldwide.

Join our product team in the Cardiff office, we are looking for someone with extensive API working experience. You are expected, if successful, to work 50% of the week in the office. To be eligible to work our Hybrid working pattern you must be living within a 35 mile radius of the office. WHO ARE WE? Privately owned and independently minded, Creditsafe operates with the singular vision of powering business decisions. We do this by delivering valuable intelligence on customers, suppliers and potential buyers to corporates, public sector organisations and SMEs globally. Our journey began in 1997 in Oslo, Norway in 1997, with a revolutionary dream to make business information accessible to all. Twenty-five years later, we’ve not only realised this dream, changed the market for the better, made data intelligence accessible to all businesses big and small but most importantly, opened up new avenues of data intelligence for businesses with machine learning, AI and connected data. From risk management through to opportunity identification, our industry-leading solutions, power decisions for companies by turning their data into actionable insights that help them become stronger, grow faster and thrive. JOB PROFILE We are seeking a Product Manager to provide direction to our flagship Connect API. You will own the roadmap to develop our APIs and will need to make important prioritization decisions to meet current and future customer needs (including fit-for-use for LLMs). Key to the role will be working with the API Architect and development team to ensure we are building the right thing at the right time. You will work closely with engineering, product, marketing, sales and support teams and customers across the globe to ensure smooth product development, go-to-market and day-to-day customer experience. KEY DUTIES AND RESPONSIBILITIES • Champion the customer perspective, gathering feedback to inform API product decisions., • Own and prioritize the product roadmap to maximize business value and reduce delivery friction., • Partner with the API Architect to provide a clear, evolving product vision to align API development with customer and market needs., • Manage the development backlog, translating requirements into actionable user stories., • Collaborate across product, engineering, sales, and leadership to align priorities., • Ensure releases deliver customer value and are supported by effective go-to-market activities., • Develop deep expertise in your product area and support knowledge sharing., • Work with marketing to create go-to-market collateral and enablement materials. SKILLS AND QUALIFICATIONS • Proven experience as an API product manager, • Track record developing REST APIs and executing strategic roadmaps, • Strong verbal and written communication skills, adaptable to different audiences, • Understanding of Agile/Scrum product development practices, • Ability to align and influence multiple stakeholders, • Expertise in translating customer needs into clear product requirements and user stories (covering both functional and non-functional aspects), • Outcome-oriented mindset with innovative problem-solving abilities, • Critical thinking with the ability to identify root causes, evaluate alternatives, and make sound decisions with incomplete information, • Encourages healthy debate and curiosity within teams to reach optimal solutions, • Experience migrating customers from legacy APIs, • Passion for technology and data-driven business decisions, • Bachelor’s degree or equivalent experience BENEFITS • Competitive Salary., • Company Laptop supplied., • 25 Days Annual Leave (plus bank holidays)., • Hybrid working model., • Healthcare & Company Pension., • Cycle to work and Wellbeing Programme., • Global Company gatherings and events., • E-learning and excellent career progression opportunities.

Nothing half-hearted Lovetovisit is looking for an enthusiastic Customer Experience Executive to join its dynamic and committed team. We’re a consumer brand on a journey from top UK Start-up to major global force in the world of ‘things to do’ discovery and booking. We sell tickets to theme parks, food festivals, theatre shows, farm parks, zip lines, festive events… and everything in between! Lovetovisit has sold over £22million worth of tickets since launch 4 years ago, and in 2024, secured investment of over £3million from some world-renowned Venture Capitalist firms. Recent awards include Start Up of the Year 2024 (National Start-up Awards) and SimilarWeb’s Fastest Growing Company Online 2024 for our industry. Every single person in our team is connected by a simple shared vision: to be the best consumer brand in the world for people looking to discover and buy tickets for things to do. Role Description As a Customer Experience Executive you’ll often be the first contact between customers and Lovetovisit, using written and telephone communication to provide the highest levels of support. Our number one value is ‘user experience is everything’. The Customer Service role is all about helping people, with a focus on quality. Reporting to the Customer Experience Manager, you will utilise a range of in-house IT systems to ensure we maintain a consistently high-level of customer satisfaction. You’ll report and communicate to all of the Lovetovisit departments: Tech, Partnerships, Content and Comms, depending on the query you’re dealing with. An understanding of the ‘bigger picture’ is therefore really important and you’ll learn quickly! This is a fantastic opportunity for anyone wanting to work in an incredibly fast-paced environment for a highly ambitious company. You will be a keen and passionate problem solver, an excellent communicator and have strong writing skills. We are looking for dynamic, self-motivated individuals who are keen to provide outstanding customer service, have good attention to detail and want to ensure that Lovetovisit maintains its excellent reputation for customer experience. Key Responsibilities: · Answering telephone and written enquiries from our customers · Managing amendments and refunds · Speaking to attractions and event organisers, where required, to assist our customers · Escalating to the appropriate internal teams · Hitting targets for time to respond and time to action for all customer contact Experience & Skills · Previous experience of delivering excellent customer service (within a Contact Centre) is preferred but not essential · Confident telephone manner Qualifications · PC literate - including MS Office applications such as Outlook, Word and Excel, Experience with Customer Support systems is desirable (Zendesk, Freshdesk, etc.) · Strong Google skills · Degree preferred but not essential Personal Qualities · Strong communication skills (verbal and written). Excellent spoken English. · An attention to detail · Ability to work as part of a team – positive outlook and high energy are key! · Enthusiasm to develop new knowledge and skills · Commitment to quality customer service Contract Type Full-time: Tuesday to Saturday (8:30am – 4:30pm) – 37.5 hours per week. Some flexibility around hours may be possible for the right candidate but these days are fixed. Office based in Cardiff City Centre Tuesday to Friday, Work from Home on Saturday Salary: £23,875 per annum (at age 21+) 25 days annual leave (pro-rata) + Bank Holidays

Join our client as a Senior Product Specialist as part of their fast-growing Digital Product Office, delivering global transformation through innovative digital tools. You will play a key cross-functional role in scaling product excellence across their global digital domains. You will be responsible for the Salesforce CRM product suite across multiple departments leading product delivery from strategy through execution. Helping drive efficiency, consistency, and scale across the organisation’s customer engagement. As part of a broader product transformation, you’ll collaborate closely with Heads of Product, UX, Engineering, Data, and Strategy teams to embed modern product practices and continuously improve internal platforms. Key Responsibilities include: • Aligning organisational goals to influence product strategy across interconnected domains, • Deliver product features that streamline internal operations and improve engagement, • Lead the full product lifecycle—from discovery to delivery, unlocking new value opportunities through innovation., • Liaise and work with Key Stakeholders to drive alignment and investment., • Partner with 15+ departments across sales, marketing, operations, and customer success You will bring to the role: • Extensive experience of Salesforce CRM (or equivalent) as a core product platform, • Demonstrable product management skills delivering digital products in complex or global environments, • Have a deep understanding of product development lifecycle, user-centred design, agile methodologies and data-driven decision making, • Strong technical understanding for successful stakeholder engagement across technical and non-technical teams, • Experience improving internal business processes and operations, • Confident communicator who thrives in cross-functional settings Salary and Benefits: A Salary of between £50,000 £55,000pa dependent on experience. With a benefits comprehensive package including 10% employer pension contributions, enhanced family-friendly benefits, 25 days annual leave plus public holidays (with option to buy up to 5 extra days), life assurance of 4x salary, flexitime, and paid volunteering leave. Additional perks include professional development opportunities, a flexible benefits allowance, health and wellness schemes, Cycle to Work scheme, employee discounts, an Employee Assistance Programme, and free on-site parking. You will be required to work 1 day per week in their Cardiff offices (or 2 days per fortnight) Apply today to join this digital transformation journey and help shape how a globally recognised ethical organisation connects with learners, educators, and partners around the world!

We’re looking for a passionate and talented Graduate Software Developer to join our team and help build the future of online learning. As a Junior Software Developer (Front‑End), you’ll be at the heart of our development team, playing a crucial role in shaping the user experience of the iungo

Complete building services tasks, including knowledge and user management of the following: BMS monitoring/management, emergency lighting repairs, fire alarm systems, pumps, FCUs (service and repairs), AHUs, and all other HVAC plant. Prior experience in with the Facilities Management sector.

Apply qualitative research methods such as user requirements gathering, prototype testing, guerrilla research, and other approaches to understand business and user needs. Graduate UX Design & Research 2026. As a graduate in User Experience, you will work with other members of the team to make a posi

Depending on experience, the internal title could also be Staff Product Analyst. Develop robust product analytics for our insurance products, including event tracking strategy, platform insights, and user behaviour analysis. At RVU, we are dedicated to developing valuable, inclusive, and user-friend

Candidate profile: As a User Experience Graduate at CGI, you'll play a critical role in uncovering deep insights about users' needs, behaviours, and experiences. The Role ? User Experience Graduate As a User Experience Graduate you will join CGI on the Graduate programme where you?ll step into

A digital experience company, we sit at the intersection of insights, creativity and technology, crafting digital experiences that transform business performance. We’re looking for a front-end developer who’s motivated, curious, and excited to create impactful e-commerce experiences. Experience

Create conceptual mockups, storyboards, and user journeys. Design wireframes and lightweight prototypes showing future-state experiences. UX design experience in discovery or strategy phases.

We’re looking for a Senior User Experience Designer who can craft intuitive, delightful experiences that solve real user problems. Experience conducting user research and usability testing. Experience conducting user research and usability testing.

Identify needs and engage with users or stakeholders to collate user needs evidence and use quantitative and qualitative data to turn user focus into outcomes. Design a consistent user experience across mobile devices and desktop platforms. Develop interaction design and user interface to meet user

The User Experience Specialist will be responsible for conducting user research, applying design thinking principles, and enhancing human-computer interaction. The role involves collaborating with cross-functional teams to create user-centered designs, performing UX research, and continuously improv

UX design experience in discovery or strategy phases. Experience in consulting or transformation design. Create conceptual mockups, storyboards, and user journeys.

A digital experience company, we sit at the intersection of insights, creativity and technology, crafting digital experiences that transform business performance. Referrals increase your chances of interviewing at Aero · User Experience Studio by 2x. We’re looking for a front-end developer who’

User Experience/User Journey feedback experience. Evaluate product design decisions using professional experience to enhance user experience. Provide structured feedback on User Experience/User Journey to improve product taste preferences.

Whether you're an experienced leader or a senior designer ready to step into management, this role offers the opportunity to shape user experiences that are simple, effective, and delightfully innovative. We’re looking for a User Experience (UX) Design Manager who thrives at the intersection of st

Isadora Agency is looking for a User Experience Designer to help our team create new and enjoyable ways to interact and connect with brands. You’ll be part of a team of specialists creating and strategizing enjoyable user experiences that push the envelope. You will lead fun UX projects and assist

Title: Web Design and User Experience Specialist. Apply current design trends and best practices to guide AI development in user interface and experience design. Strong portfolio demonstrating exceptional design taste, layout precision, and user experience insight.

Tackle complex design problems with a strategic and user‑centric mindset. Make a Difference: We design with purpose—creating experiences that support real people and drive meaningful outcomes for our customers.

Provide detailed feedback to internal teams to aid in improving processes and user experience. Communicate clearly and effectively with users, adapting to various accents and communication styles typical of users from the US, UK, EU, UAE and rest of the world. A user-first mindset with a commitment

A user-first mindset with a commitment to delivering exceptional experiences. Provide detailed feedback to internal teams to aid in improving processes and user experience. Communicate clearly and effectively with users, adapting to various accents and communication styles typical of users from the