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We are currently recruiting for exciting opportunities to join Turning Point and be part of our highly successful and innovative NHS Talking Therapies (formerly known as IAPT) service. We support people in the local area who are having difficulty in coping and who may be suffering from a common mental illness such as depression, anxiety or phobias. Our approach embeds the notion of well–being and recovery and promotes personal responsibility for lifestyle choices and self–management of mental well–being. For our clients, this has resulted in a highly accessible and user–friendly service available across a wide geographical area. This is an exciting opportunity for an experienced practitioner with strong leadership skills to join our senior leadership team as Deputy Clinical Lead, working alongside our step 2/3 Team Leaders deputising to the Strategic Clinical lead. This post is open to any experienced NHS Talking Therapy clinician who has been in a senior role and are formally qualified and fully accredited via established IAPT training and professional bodies. This is a hybrid role and can involve a combination of service based and home working, with a minimum of 2-3 days in the office. The role involves oversight of the clinical team including qualified and trainee High Intensity Therapists. You will be jointly responsible for the day-to-day operation of the service, including supervision and line management of clinical team leaders and therapists, delivery of KPIs and provision of training for staff. The role will also involve leading on specific areas for the service including development of links with external organisations as well as internal development projects. You will work closely with the strategic clinical lead and the senior leadership team to manage clinical and operational issues, and will have line management and clinical supervision responsibilities for team leaders and other clinical staff as required, as well as shared responsibility for designated management duties such as recruitment, line management and performance management. You will have the opportunity to become involved with quality improvement projects and other initiatives that enhance the service user experience and will be responsible for providing reports and data around performance as appropriate. The post holder will utilise research skills for audit, policy and service development and research. As well as being an accredited High Intensity Therapist and trained supervisor, you will also have experience of developing a substantial service provision including management, service development and evaluation and providing expertise through teaching and supervising. A familiarity of a range of both Low and High Intensity Interventions is essential. You will have a track record of excellent collaborative working, staff development and good relationships with colleagues across mental health services. You will have experience of working in a senior role, providing management and supervision to staff within IAPT, and also experience of supporting service development and expansion in areas such as community partnerships, working with other healthcare providers, perinatal, and long-term health conditions amongst others. You will be familiar with IAPT requirements and have experience of using data to manage delivery of all key targets. Experience of working with long-term conditions is desirable. As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package. You will also receive a one-off £1,200 joining bonus - T&C's apply. You will get 34 days’ paid holiday a year, increasing with each year of service up to 36 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closing date. Turning Point

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Product Designer (Design System) in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms., • Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals., • Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms., • Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency., • Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles., • Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.What you'll bring:, • Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications., • Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems., • Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance, • Proven experience partnering with developers on component implementation, governance pipelines, and code alignment. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards., • Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice., • Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs., • Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict., • Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency., • Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency.What you'll bring:, • Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations., • Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking., • Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery, • Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

What are you going to do: Simply sign up and start getting paid for participating in paid surveys, completing offers or playing games. Once you've completed the registration process, you can start earning immediately. The average user makes their first withdrawal on the same day! Sign up for free - all we need is your email address. Registration takes between 2-4 minutes. Take surveys and select a survey of your choice. There are hundreds of polls to choose from, from games to your shopping habits to discussions about your favourite sports teams. Here at Heycash, we take your rewards seriously. You can cash out your balance at any time via PayPal, bank transfer or by choosing from hundreds of gift cards. Withdrawals are instant and there is no minimum withdrawal amount. Alternatively, you can choose from our various gift cards to pay for your favourite shops or services such as Amazon, Shopify, Apple and many more, such as: • Apple Gift Card, • Visa gift card, • Spotify gift card, • Netflix gift card, • Amazon gift card, • Paypal, • Revolut, • Earn €3 for every 5 completed surveys, • Over 100 different gift cards, • Ability to withdraw cash instantly or redeem gift cards of your choice, • Free and fast registration with just your email address, • No minimum education required, • No experience required Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

• Do you have a PhD in a STEM subject?, • Do you love the technical detail?, • Does learning new stuff interest you?, • Would you thrive in a collaborative environment?, • Are you an innovator? What is the Systems Engineering LEAP programme?: The Systems Engineering LEAP Programme is designed for great people who have transferable skills, delivering opportunities to start a career in Systems Engineering with a leading UK Defence company. • 2 year fully paid Systems Engineering development programme., • Giving you a great career in Systems Engineering., • Structured applied training and development journey., • Employment with a leading Defence company working on the latest programmes., • Mentoring and peer-to-peer community support throughout., • Future permanent employment. What you'll do as a Systems Engineer: Systems Engineers work across a range of activities that help pull together all the necessary engineering and technology strands into a complex system. As a Systems Engineer, you will bridge the gap between the theoretically possible and the practically implementable. We are searching for the next generation of Systems Engineers who come from a variety of backgrounds and skillsets. Based on your skills and foundation knowledge, we will provide suitable training and skills enhancement to transform you into a Systems Engineer. Typical work you might be involved in includes conducting early-stage research, engaging with stakeholders, transforming stakeholder needs into specifications, creating system architectures/designs, analysing designs, supporting integration/build, writing test plans, and supporting installation and trials. What we need from you: You will have a PhD, EngD or other relevant research experience within a Science, Technology, Engineering and Maths subject. We are not expecting you to have deep theoretical knowledge of the technologies; what we are looking for are scientists and engineers with a solid technical foundation that we can build upon through training, team working, and mentoring. Personal attributes and values are just as important to us as technical ability, so we are looking for engineers with a willingness to learn, progress and develop through our devoted technical career path. You will need to be: • Committed - We're seeking people who are committed to personal development and a new career in Systems Engineering., • Keen to Develop - No matter how good our development programme is, it will require pro-active learning within your role; the faster you learn, the more accelerated your development will be., • Analytical and Methodical - Together these traits enable Systems Engineers to create robust and scalable systems, ensuring they always meet the user needs., • Curious - Systems Engineers need to understand the "why", so being naturally curious will put you well on your way to being great at this new career already! Apply now to find out more about the LEAP Programme and embark on an exciting new career in Systems Engineering!

Strong experience as a User Researcher within government or large-scale digital environments. Comfortable working in multidisciplinary teams and influencing stakeholders.

COMPANY When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft flying over 800 routes to more than 30 countries, we’re the UK’s largest airline, the second largest in Europe and the tenth largest in the world. Flying over 80 million passengers a year, we employ over 13,000 people. Its big-scale stuff and we’re still growing. TEAM The ITSO (IT Services and Airline Operations) organisation is responsible for the rapid delivery of reliable, scalable, and efficient IT infrastructure services that underpin the technology essential to easyJet’s growth and strategic ambitions. Within ITSO, the Workplace Products team designs, delivers, and manages digital workplace solutions that enhance the employee experience. The team’s includes Productivity & Collaboration, Workplace Devices, and Adoption & Automation. These products enable more effective ways of working, boost employee engagement and agility, and leverage consumer-grade technologies to support a modern, connected workforce. JOB PURPOSE The Digital Workplace Product Adoption Specialist is responsible for developing and executing strategies that promote the effective adoption of Digital Workplace Products among easyJet employees. A key focus will be driving adoption and optimisation of Microsoft 365 tools to support modern ways of working. This role is pivotal for driving the successful adoption of digital workplace technologies and ensuring a seamless, user-centric digital employee experience (DEX). Blending change management, user experience design, and platform enablement, the role will shape and execute adoption strategies that maximise the value of digital tools across the organisation, empowering employees, enhancing productivity, and supporting easyJet’s digital transformation journey. JOB ACCOUNTABILITIES The Digital Workplace Product Adoption Specialist is responsible for driving the successful adoption and effective use of Workplace Products. This includes developing strategies, delivering training, enabling change, and continuously improving the digital employee experience. The role reports to the Workplace Product Adoption & Automation Product Lead. Adoption Strategy & Planning • Define and execute adoption strategies aligned with business goals and user needs., • Collaborate with stakeholders to prioritise initiatives that maximise product value and engagement., • Align adoption efforts with change management, communications, and platform roadmaps., • Contribute to the design and execution of adoption strategies at scale Engagement & Enablement • Develop targeted messaging and campaigns tailored to user roles and digital maturity., • Build and maintain user personas to inform onboarding and engagement strategies. Training & Knowledge Sharing • Design and deliver training programs, toolkits, and self-serve resources., • Promote peer learning through community channels and ·Tips & Tricks· content. Change Leadership • Act as a change agent, fostering a culture of digital curiosity and continuous learning., • Identify impacted user groups and deliver clear, user-focused communications. Performance & Value Management • Monitor adoption metrics and user feedback to assess impact and identify improvement, • Provide actionable insights to leadership to inform product and engagement strategies., • Track measurable outcomes such as increased M365 usage, reduced support tickets, and improved satisfaction scores. Architecture & Technology Management • Research & Innovation - Monitor industry trends and emerging technologies, translating insights into actionable recommendations., • Technology Evaluation & Selection - Evaluate current and emerging technologies through a user-centric lens., • Strategic Partnerships & Value Realisation - Build strong relationships with internal and external partners (e.g., Microsoft & TCS) TECHNICAL SKILLS REQUIRED Technical Expertise & Product Knowledge • Deep expertise in Microsoft 365 suite: Teams, SharePoint, OneDrive, Viva, Power Platform., • Familiarity with M365 Admin Centre, usage analytics, and reporting tools., • Awareness of security, compliance, and governance in M365., • Experience with digital content creation (Sway, Stream, Forms, PowerPoint)., • Skilled in developing and delivering engaging training and enablement resources., • Experience applying change management frameworks (e.g., ADKAR, Kotter)., • Excellent communication and stakeholder engagement skills., • Analytical mindset and commitment to continuous improvement. Change Management & User Enablement • Experience in digital adoption and organisational change, • Strong stakeholder engagement and influence, • Skilled in developing training programs, workshops, and campaigns Communication & Collaboration • Excellent communication of technical concepts, • Ability to work cross-functionally with IT, business units, and leadership, • Active presence in champion networks to embed M365 best practices Problem-Solving & Innovation • Analytical mindset to identify and resolve adoption barriers, • Ability to drive continuous improvement based on user feedback We operate a hybrid working policy of up to 60% of the month spent with colleagues. What we offer • Competitive base salary, • Up to 20% bonus, • 25 days holiday, • BAYE, SAYE & Performance share schemes, • 7% pension, • Life Insurance, • Work Away Scheme, • Flexible benefits package, • Excellent staff travel benefits About easyJet At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service. It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too. Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation Apply Complete your application on our careers site. We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all.

COMPANY When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 300 aircraft flying over 800 routes to more than 30 countries, we’re the UK’s largest airline, the second largest in Europe and the tenth largest in the world. Flying over 80 million passengers a year, we employ over 13,000 people. Its big-scale stuff and we’re still growing. TEAM The ITSO (IT Services and Airline Operations) organisation is responsible for the rapid delivery of reliable, scalable, and efficient IT infrastructure services that underpin the technology essential to easyJet’s growth and strategic ambitions. Within ITSO, the Workplace Products team designs, delivers, and manages digital workplace solutions that enhance the employee experience. The team’s includes Productivity & Collaboration, Workplace Devices, and Adoption & Automation. These products enable more effective ways of working, boost employee engagement and agility, and leverage consumer-grade technologies to support a modern, connected workforce. JOB PURPOSE The Digital Workplace Product Adoption Specialist is responsible for developing and executing strategies that promote the effective adoption of Digital Workplace Products among easyJet employees. A key focus will be driving adoption and optimisation of Microsoft 365 tools to support modern ways of working. This role is pivotal for driving the successful adoption of digital workplace technologies and ensuring a seamless, user-centric digital employee experience (DEX). Blending change management, user experience design, and platform enablement, the role will shape and execute adoption strategies that maximise the value of digital tools across the organisation, empowering employees, enhancing productivity, and supporting easyJet’s digital transformation journey. JOB ACCOUNTABILITIES The Digital Workplace Product Adoption Specialist is responsible for driving the successful adoption and effective use of Workplace Products. This includes developing strategies, delivering training, enabling change, and continuously improving the digital employee experience. The role reports to the Workplace Product Adoption & Automation Product Lead. Adoption Strategy & Planning • Define and execute adoption strategies aligned with business goals and user needs., • Collaborate with stakeholders to prioritise initiatives that maximise product value and engagement., • Align adoption efforts with change management, communications, and platform roadmaps., • Contribute to the design and execution of adoption strategies at scale Engagement & Enablement • Develop targeted messaging and campaigns tailored to user roles and digital maturity., • Build and maintain user personas to inform onboarding and engagement strategies. Training & Knowledge Sharing • Design and deliver training programs, toolkits, and self-serve resources., • Promote peer learning through community channels and ·Tips & Tricks· content. Change Leadership • Act as a change agent, fostering a culture of digital curiosity and continuous learning., • Identify impacted user groups and deliver clear, user-focused communications. Performance & Value Management • Monitor adoption metrics and user feedback to assess impact and identify improvement, • Provide actionable insights to leadership to inform product and engagement strategies., • Track measurable outcomes such as increased M365 usage, reduced support tickets, and improved satisfaction scores. Architecture & Technology Management • Research & Innovation - Monitor industry trends and emerging technologies, translating insights into actionable recommendations., • Technology Evaluation & Selection - Evaluate current and emerging technologies through a user-centric lens., • Strategic Partnerships & Value Realisation - Build strong relationships with internal and external partners (e.g., Microsoft & TCS) TECHNICAL SKILLS REQUIRED Technical Expertise & Product Knowledge • Deep expertise in Microsoft 365 suite: Teams, SharePoint, OneDrive, Viva, Power Platform., • Familiarity with M365 Admin Centre, usage analytics, and reporting tools., • Awareness of security, compliance, and governance in M365., • Experience with digital content creation (Sway, Stream, Forms, PowerPoint)., • Skilled in developing and delivering engaging training and enablement resources., • Experience applying change management frameworks (e.g., ADKAR, Kotter)., • Excellent communication and stakeholder engagement skills., • Analytical mindset and commitment to continuous improvement. Change Management & User Enablement • Experience in digital adoption and organisational change, • Strong stakeholder engagement and influence, • Skilled in developing training programs, workshops, and campaigns Communication & Collaboration • Excellent communication of technical concepts, • Ability to work cross-functionally with IT, business units, and leadership, • Active presence in champion networks to embed M365 best practices Problem-Solving & Innovation • Analytical mindset to identify and resolve adoption barriers, • Ability to drive continuous improvement based on user feedback We operate a hybrid working policy of up to 60% of the month spent with colleagues. What we offer • Competitive base salary, • Up to 20% bonus, • 25 days holiday, • BAYE, SAYE & Performance share schemes, • 7% pension, • Life Insurance, • Work Away Scheme, • Flexible benefits package, • Excellent staff travel benefits About easyJet At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service. It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too. Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation Apply Complete your application on our careers site. We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all.

Do you pride yourself on being the SME in learning tech? Are you a digital learning professional driven by delivering the best end user experience, with a constant eye on new technologies and the everlasting questions in your mind: can we do this better? and what is the new tech I need to make it ha

A digital experience company, we sit at the intersection of insights, creativity and technology, crafting digital experiences that transform business performance. We’re looking for a front-end developer who’s motivated, curious, and excited to create impactful e-commerce experiences. Experience

The role involves managing end-user support teams, ensuring adherence to ITIL practices, and leveraging Agile methodologies to enhance service delivery. Candidates should have a relevant degree, experience in IT support, and strong documentation and communication skills.

A digital experience company, we sit at the intersection of insights, creativity and technology, crafting digital experiences that transform business performance. Experience with modern web tooling (transpilers, linters, build and CI tools, etc. Experience with Git and ability to collaborate in a de

User Experience Researcher (Bangkok-based, Relocation provided). Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. Join to apply for the User Experience Researcher (Bangkok-base

This hybrid role requires expertise in user research and design, creating impactful digital products. A leading digital technology consultancy in the United Kingdom is seeking an Experience Designer to join their team.

Experience managing joiner/mover/leaver processes end-to-end, ensuring a positive user experience. Monitors and enhances user experience, proactively identifying and preventing recurring issues. Proven end-user support experience across devices, applications, AV/in-building tech, Microsoft 365, Wind

A leading global real estate company is seeking an IT Support Engineer to join their Digital Experience team in the UK.

Candidates should possess a degree or equivalent experience, with solid knowledge of end-user support, problem-solving skills, and effective communication abilities. The role involves collaborative teamwork, focusing on user support across various devices and applications.

Isadora Agency is looking for a User Experience Designer to help our team create new and enjoyable ways to interact and connect with brands. You’ll be part of a team of specialists creating and strategizing enjoyable user experiences that push the envelope. You will lead fun UX projects and assist

As a User Experience Designer, you will help champion inclusive design practices across the lifecycle of projects, ensuring that solutions are accessible to as many users as possible. Identify and understand user needs through various research methods, translating these into user stories and designi

The Associate End User Experience resource enables high-quality end-user support by managing a team of Analysts, ensuring incidents and requests are resolved efficiently while maintaining a user-first focus. Play a critical role in user engagement and relationship management, building trust, acting

BAE Systems Digital Intelligence are expanding our User Experience team and are seeking a dynamic, experienced UX Designer with a enhanced DV clearance. Whether working as a UX Designer, a Lead UX/Service Designer or User Researcher, candidates are expected to apply User‑Centred Design (UCD) metho

Design user flows, wireframes, prototypes, and high-fidelity mockups that effectively communicate design concepts and solutions, while ensuring a consistent user experience across all touchpoints. Project Execution services is a global team of Project Managers, Business Analysts and User Experience

Are you a passionate and experienced tutor with expertise in User Experience and User Interface (UX/UI)?. Proven experience teaching User Experience and/or User Interface. Business and Technology User Experience and User Interface (UX/UI) Tutors.

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. The successful candidate will manage and mentor a small design team while collaborating with cross-functional colleagues to deliver seamless and impactful digital experiences for key audiences. Ch

Liaise with Product Owners and project stakeholders to deliver the desired user experience. Some experience of managing designers and project work.

Planning and leading end-to-end user research across complex digital products and services. Engaging with a wide range of users, including technical, operational and policy-focused stakeholders. Applying a mix of qualitative and quantitative methods to uncover user needs, behaviours and pain points.

We are seeking a User Experience Architect to drive and elevate the design strategy for visualization experiences across Autodesk’s platforms. Experience implementing personalised and dynamic user experiences. Deep knowledge of SaaS product design, with a focus on visualization and high‑fidelity

Experience implementing personalised and dynamic user experiences. We are seeking a User Experience Architect to drive and elevate the design strategy for visualization experiences across Autodesk’s platforms. User Experience Architect, Visualization Solutions.

LLMs and ML models) into intuitive user experiences. Experience with products built to change behaviours in users. App access for people in the UK & Europe: If you are an iOS user, please use this link to sign up to our TestFlight version of the app, so you can have a play around with the functional

A leading IT solutions provider in the United Kingdom is seeking a Head of End User Experience to enhance their digital workplace and improve employee technology experiences. This senior position will involve overseeing end user devices, implementing quality assurance processes, and leading a team c

Associate User Experience Design Director. Experience in the public sector and employee experiences is a plus. Experience creating a digital strategy and content strategy, and with the design and execution of user testing and research studies.

Collaborate with the Product Director to translate product goals and user needs into intuitive mobile app experiences. You’ll get to create new products, evolve existing ones, and build designs that reach millions of users worldwide. Create user flows, wireframes, and low‑fidelity prototypes to

You'll link commercial, technology, data, and editorial teams to drive revenue growth and ensure user experience. Candidates should have extensive product management experience in digital media, a strong understanding of the digital advertising ecosystem, and excellent analytical skills.

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. I’m recruiting on behalf of a Research & Environmental Charity based in Richmond, looking for an experienced. Creating user journeys, wireframes, and prototypes (Figma).

Use different techniques to identify and understand users and their needs, so that you can translate user stories and propose user‑focused, evidence‑based design approaches to meet these needs. As a User Experience Designer you will:. As a User Experience Designer, you will be joining the growin

Are you a passionate and experienced tutor with expertise in User Experience and User Interface (UX/UI)?. Proven experience teaching User Experience and/or User Interface. Business and Technology User Experience and User Interface (UX/UI) Tutors.

This role requires a proactive individual with over 3 years of experience in IT support, focusing on customer service and incident management.

Strong experience with qualitative research methods, including usability testing and user interviews. We are looking for an experienced. UX or user research in a technology or product‑focused environment.

Lead Product Manager – User Experience. Translate complex data capabilities such as LLMs and ML models into intuitive user experiences. Experience working with products designed to change user behaviours.

This role focuses on user support, troubleshooting, and enhancing user experience through collaboration and technical expertise. The ideal candidate will have a degree or equivalent experience in end-user support, strong problem-solving skills, and fluency in English.