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Your new company A large local authority who are currently going through IT transformation are looking for an interim Finance Manager - Finance Business Systems Support. Your new role As interim Finance Manager - Finance Business Systems Support, you will be responsible for the oversight of the Oracle Fusion Finance systems support team. The team is 14 strong and will include the management of 3 direct reports. Oversees the finance systems support areas including: - • end user support for Oracle users for P2P, S2C, GL and PBCS modules, • security and access for Finance modules with Oracle including role allocation and working within Oracle Risk Mgt Cloud, • control checks within Finance - including period end and ledger lock, monthly AP & AR reconciliations to GL, • testing of Oracle quarterly updates, • continuing development of live service remediation, • daily BACS and DD runs, • integration/feeder file upload to Oracle including correction for S2C, P2P and GL Other duties • Budget monitoring and forecasting for the team's cost centre, • Statistical analysis of the key functions of the team and reporting this to management What you'll need to succeedYou will need experience of working in a management role ideally in systemsYou will need to be ideally qualified but QBE will be considering with relevant experience Strong knowledge of Oracle Fusion Ideally experience in local government Systems Accounting experience Finance business partnering experience could be useful as well but with the systems experienceWhat you'll get in returnThere is a great day rate on offer at between £500-550 p/day3 days per week in the office , 2 days at home. 6 month contract What you'll need to succeed You will need experience of transactional finance across P2P, S2C , GL and PBCS in Oracle Fusion . (Oracle Fusion experience is essential) Strong knowledge of Oracle Fusion Ideally experience in local government, central government, universities, or other large complex public sector or complex private sector experience. What you'll get in return There is a great day rate on offer at between £500-550 p/day This role is 3 days on site in Birmingham and 2 days working from home. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays

IT Developer - Legal Technology - Birmingham / Hybrid (Key skills: Microsoft Power Platform, Power Apps, Power Automate, Power BI, .NET, C#, SQL, REST APIs, VisualFiles, Workflow Automation, Microsoft 365, Legal Technology) Are you a technically strong developer who enjoys building business-critical solutions that improve efficiency, automation and user experience? Do you thrive in environments where you can combine modern Microsoft technologies with workflow and systems development? This is an exciting opportunity to join a forward-thinking professional services organisation investing heavily in digital transformation and intelligent process automation. Our client is seeking an IT Developer to join its growing technology function, supporting the continued development and integration of business-critical platforms and case management systems. In this role, you will design, develop and maintain solutions across the Microsoft Power Platform, including Power Apps, Power Automate and Power BI, while also supporting integrations and enhancements across wider business systems and workflows. You will play a key role in automating business processes, improving operational efficiency and developing scalable solutions using .NET, C#, SQL and REST APIs. The role will involve building integrations between Microsoft 365, Power Platform and third-party systems, alongside troubleshooting and supporting applications across database, workflow and integration layers. Experience with VisualFiles, workflow systems or legal technology platforms would be highly advantageous. This is a fantastic opportunity to join a collaborative, people-focused organisation where technology plays a central role in business innovation and operational improvement. You will work closely with stakeholders across the organisation, contributing to modernisation initiatives while gaining exposure to a broad range of technologies, systems and automation projects. Location: Birmingham, UK / Hybrid working Salary: £40,000 - £60,000 + Benefits Applicants must have the right to work in the UK. NOIRUKTECHREC NOIRUKREC

Our client is a leading UK Charity and is looking to hire an Application Support Engineer with a focus on iTrent. This role can be done 100% remote within the UK. Client Details Our client is a leading UK Charity and is looking to hire an Application Support Engineer with a focus on iTrent. This role can be done 100% remote within the UK. Description • Provide technical support for the iTrent HR and payroll system, ensuring smooth operation and user satisfaction., • Develop custom solutions within the iTrent application to meet organisational needs., • Collaborate with teams across the organisation to gather and analyse system requirements., • Perform system upgrades, updates, and patches to maintain optimal performance., • Ensure data integrity and security within the iTrent application., • Document technical processes and create user guides for internal teams., • Identify and troubleshoot system issues, implementing effective resolutions., • Work closely with vendors and external partners to enhance system functionality. Profile Must haves: • iTrent experience, • Troubleshooting, • Back end coding in iTrent, • Debug and fix problems in iTrent Nice to haves: • Public Sector or Charity experience Job Offer • 100% Remote, • 26 days holiday + BHS - rising with service to 30, • Buy 5 extra days, • Enhanced maternity & paternity, • Any extra time off can be taken off in Lieu, • Matched pension up to 11%, • Health cash plan, • Time off to volunteer, • 35 hour work week

Your new roleResponsible for the adoption and use of information and digital technology, you will be part of a team that is responsible for the effective operation, support, and maintenance of existing operational technology systems, including technology infrastructure (e.g. servers, databases, networks) and end-user devices (e.g. desktop PC's, smartphones, tablets). You will also be responsible for the network infrastructure, including the provision of telephony, local and national network access: all of which are required to deliver and support properly engineered IT services and products essential to meeting the needs of the company. What you'll need to succeedEssential Skills and knowledge:Cloud Networking Skills (AWS or Azure)HP / Aruba switches knowledge essentialFortinet / Firewalls / migration experience essentialRouting/Switching and Firewall ExpertiseITIL understandingNetwork technology and telephony expertise Must have proven experience and ability to: Manage and support a variety of network services technology Maintain standards for security of information Dealing and responding to complaintsMust be able to be SC clearedWhat you'll get in return Lucrative Pension Package Generous Holiday Package Extensive Benefits PackageWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Well established UK multi-site business with its HQ in Birmingham, West Midlands is seeking an IT Operations Manager to lead and mature its core technology services. This is a key opportunity to take ownership of day-to-day IT operations, drive service excellence, and shape the future roadmap across cloud, Network, EUC and application environments. You’ll join a stable, growing organisation where technology is central to business performance and customer experience. About the Role: This role is responsible for the effective operation, stability and resilience of the organisation’s IT services across multiple UK sites. You will lead an IT operations team, manage third-party vendors, and ensure services meet agreed SLAs and compliance requirements. Working closely with senior stakeholders, you will contribute to strategic planning and deliver operational improvements that support business growth. Key Responsibilities: • Lead and manage day-to-day IT operations across infrastructure, cloud platforms, EUC, M365 and application support., • Oversee incident, problem and change management processes to ensure timely resolution and minimise service disruption., • Manage relationships with key technology vendors and service providers, ensuring performance against contracts and SLAs., • Plan, prioritise and deliver IT operational initiatives and projects in line with the wider technology strategy., • Monitor and optimise IT operational budgets, including cost control, forecasting and value-for-money assessments., • Ensure IT services and operations adhere to cybersecurity, data protection and regulatory compliance requirements., • Develop, coach and performance-manage the IT operations team to build capability and a high-service culture., • Produce and present operational performance reports, metrics and recommendations to senior stakeholders. Key Requirements: • Proven experience in an IT Operations Manager or similar leadership role ideally in a multi-site end user environment., • Experience managing cloud-based services, SD-WAN and Cloud Telephony in an operational context., • Demonstrable track record in incident and problem management within business-critical environments., • Experience managing third-party vendors and service providers, including contracts and SLAs., • Solid understanding of cybersecurity principles and compliance considerations in an operational setting., • Strong people management skills with experience leading and developing technical teams., • Strong background in IT service management with practical application of ITIL processes., • Confident stakeholder management and communication skills, able to influence at multiple levels. Desirable Skills: • Experience supporting or overseeing Microsoft 365, Teams Telephony and end-user computing environments at scale., • Managing application support operations within a complex business landscape including SaaS and some legacy apps., • Exposure to IT strategy development and roadmapping in conjunction with senior leadership., • Experience in implementing or improving ITSM tooling, monitoring and automation., • Familiarity with working in regulated or highly audited environments. Qualifications: • Degree in Information Technology, Computer Science or a related discipline is an advantage., • ITIL Foundation certification (v3 or v4) required; higher-level ITIL certifications advantageous., • Relevant cloud certification (e.g. Azure) ideal., • Management or leadership training/qualification beneficial. If you’re an experienced IT Operations Manager ready to take ownership of a critical function in a well established UK multi-site business with its HQ in Birmingham, West Midlands, apply now to explore this opportunity further.

The Principal Business Analyst will play a pivotal role in driving technology initiatives within the industrial and manufacturing industry. Based in a brand new Birmingham office 4 days per week, this role will focus on delivering impactful solutions to meet business needs effectively. Client Details The hiring company is a reputable organisation within the industrial and manufacturing sector. It operates as a medium-sized entity, offering robust services and solutions to its clients while fostering innovation and efficiency. Description • Collaborate with stakeholders to gather and analyse business requirements within the technology department., • Translate business needs into detailed technical specifications and process workflows., • Lead cross-functional teams to deliver technology-driven projects on time and within scope., • Act as a key liaison between business units and technology teams to ensure alignment., • Conduct impact assessments and feasibility studies for proposed solutions., • Develop and maintain documentation, including business cases, user stories, and process maps., • Identify opportunities for process improvements and propose innovative solutions., • Provide guidance and mentorship to junior analysts within the team. Profile A successful Principal Business Analyst should have: • A strong background in business analysis, particularly within the industrial or manufacturing industry., • Proven experience in delivering technology-focused projects and solutions., • Exceptional communication skills to engage with stakeholders at all levels., • The ability to work effectively in a collaborative, cross-functional environment., • Proficiency in creating detailed technical documentation and process workflows., • A results-driven mindset with a focus on achieving business objectives., • Enjoys a collaborative, in-office approach with 4 days per week on site in Birmingham Job Offer • A salary of £70,000 - £80,000 per annum., • Comprehensive benefits package., • Opportunity to work on impactful projects within the industrial and manufacturing sector., • Role based in Birmingham with potential of permanent role at the end of the fixed term.

Senior Front-End Developer Midlands – Flexible Hybrid WorkingUp to £60,000 + benefits12-month FTC We’re currently supporting a business in hiring a Senior Front-End Developer to join their Innovation & Development team. You’ll be working across a range of modern digital products, including customer-facing web applications, mobile applications, and a complex client portal used for portfolio management and authentication. The team also have a large pipeline of upcoming development work across booking systems, digital experience improvements, and AI-focused initiatives. Key Responsibilities:• Develop and maintain modern front-end applications using React and TypeScript• Build reusable UI components within an established component library• Work closely with UX/design teams to deliver responsive and accessible user experiences• Contribute to feature development across web and mobile platforms• Support testing, code quality, and front-end best practices• Mentor and support a junior Front End Developer Key Skills Required:• React + TypeScript• Redux• JavaScript• HTML & CSS• Component-based development Desirable:• Jest or automated front-end testing experience• Azure DevOps exposure• React Native experience If you are interested in this opportunity and would like to hear more, please apply with an updated CV and contact information, or reach out directly to

IT Systems Manager - North Birmingham - Aston Chapman Tate Associates are proud to be partnering with a leading organisation to recruit an experienced and forward-thinking IT Systems Manager. This is a fantastic opportunity for a motivated technology leader to take ownership of a modern IT environment, drive Cyber Security initiatives, and lead a well-established team to the next level. As the IT Manager, you will: • Lead and develop a team of four (Infrastructure x2, Business Analyst, Developer), • Oversee a fully virtualised Windows Server 2025 environment, • Manage and optimise Hyper-V virtualisation platforms, • Hold full responsibility for Cyber Security across all sites and services, • Maintain and enhance network infrastructure (VLANs, switches, firewalls), • Deliver key IT projects such as upgrades, migrations and integrations, • Develop and enforce IT policies, governance and best practices, • Work with senior stakeholders to translate business needs into technical solutions, • Manage third-party suppliers and provide occasional end-user support, • Support reporting and data management initiatives across the business What We’re Looking For Essential: • 5+ years’ experience in IT Management or Senior Technical Leadership, • Demonstrable Cyber Security experience, • Strong Windows Server background, • Hands-on experience with Hyper-V, • Networking knowledge including VLANs, routing and switching, • Proven track record delivering IT infrastructure projects, • Strong SQL experience, particularly from a reporting, data analysis, and business reporting perspective, • Experience creating, optimising, and supporting SQL-based reports and data queries, • Excellent leadership, communication and problem-solving skills Desirable: • Experience with ERP systems, • Manufacturing industry background, • Knowledge of .NET development, • Experience with Power BI, SSRS, or similar reporting tools Salary & Benefits • Up to £65,000, DOE, • Comprehensive benefits package, • Excellent career progression and professional development opportunities Apply Through Chapman Tate Associates If you’re ready to take the next step in your IT leadership career, we’d love to hear from you. Applications are reviewed on a rolling basis — early interest is encouraged. #ChapmanTateAssociates #ITManager #ITLeadership #TechJobs #CyberSecurityJobs #InfrastructureJobs #WindowsServer #HyperV #UKJobs #MidlandsJobs #BirminghamJobs #ERP #SQLJobs #PowerBI #SSRS #ReportingJobs #ITCareers #TechnologyCareers #NetworkEngineering #ITManagement #HiringNow

The Cyber Security Manager / Senior Engineer is responsible for security operations, risk management, incident response, policy development and user awareness. The role will manage external 3rd party and internal virtual resources. Client Details The client is a well-established, multi-site professional services organisation operating at national scale. With a strong emphasis on collaboration, long-term relationships and responsible governance, the organisation values security as a business enabler. Description • Define, maintain and enhance the cyber security strategy, frameworks, policies and standards across the organisation, • Act as the senior point of contact for cyber security matters, providing clear guidance to leadership and technical teams, • Lead engagement with a third-party Security Operations Centre (SOC), ensuring effective monitoring, detection and response, • Oversee incident management, including coordination, post-incident reviews and continuous improvement actions, • Own and manage key security platforms, including security awareness and secure communications tools, • Ensure effective configuration and use of SIEM and monitoring technologies, with meaningful reporting for senior stakeholders, • Identify, assess and mitigate cyber risks through regular assessments and control reviews, • Chair or contribute to governance forums focused on cyber risk, compliance and assurance, • Embed security awareness across the organisation through targeted training and campaigns, • Support compliance with relevant regulations and standards (e.g. data protection, information security frameworks), • Assess and monitor third-party and supplier security posture where required Profile • Proven experience in a cyber security engineering, • Strong understanding of cyber risk management, incident response, threat detection and security governance, • Very strong familiarity with Microsoft security technologies, including Microsoft 365, E5 licensing and the associated security stack (e.g. identity, endpoint, email, SIEM and cloud security tooling), • Broad technical exposure across infrastructure, cloud and network technologies, with the ability to translate technical risk into business language, • Experience working with SIEM platforms and security operations functions, including third-party SOCs, • Knowledge of relevant regulatory and compliance frameworks (e.g. GDPR, ISO 27001 or similar), • Ability to engage confidently with senior stakeholders and influence outcomes across technical and non-technical audiences, • Relevant security certifications (e.g. CISSP, CISM, or equivalent) are advantageous but not essential Job Offer • Flexible and hybrid working, • 25 days annual leave (plus bank holidays), • Health Insurance, • Life Assurance, • Greener car scheme

Power Platform Developer – Dudley, Wolverhampton£45-55k + bonus, and great benefitsThis growing industry leader are looking to add an experienced Power Platform Developer to their in-house development team. In this role, you will be working in an agile team, developing an exciting new application that will drive digital transformation within a professional services business.As a Power Platform Developer, you will support the delivery of an internal business case management solution, you will be responsible for developing, enhancing, and supporting solutions using the Microsoft Power Platform and .NET, helping to drive automation, system integration, and improved business processes across the organisation.This will be a hybrid working position.Key Responsibilities: • Develop and maintain solutions using Microsoft Power Apps, Power Automate, and Power BI, • Build and support automation to improve business processes and user experience, • Develop and maintain integrations between Microsoft 365, Dataverse, and third-party systems using REST APIs, • Contribute to the development and enhancement of .NET/C# applications, • Troubleshoot and resolve technical issues across applications, data, and integrations, • Produce technical documentation and support testing to ensure secure, high-quality delivery, • Work closely with stakeholders to gather requirements and deliver effective solutionsTechnical Skills:, • Strong experience with Microsoft Power Platform (Power Apps, Power Automate; Power BI desirable), • Good knowledge of SQL and relational databases, • Experience with REST APIs and system integrations, • Strong .NET / C# or similar object-oriented development experience, • Understanding of SDLC, version control, and testing practices, • Strong troubleshooting skills across applications and data layersThis is an excellent opportunity to join a collaborative team in the West Midlands and play a key role in delivering impactful digital solutions. The company have an excellent reputation within their sector and promote a healthy work-life balance and will give you the opportunity to develop your technical knowledge.Contact – Beth WhelanErin Associates welcomes applications from people of all ethnicities, genders, sexual orientations, and disabilities. Please inform us if you require any reasonable adjustment at any stage of the application process.Keywords; Power Platform Developer, Platform Engineer, Low-Code Developer, Developer, Dudley, Wolverhampton, Stourbridge, Brierley Hill, West Midlands, Walsall, BirminghamErin Associates Ltd is acting as an Employment Agency in relation to this vacancy

Job Title: Head of IT Support Services Location: Birmingham Salary: £48,822 - £56,535 per annum - SS9 Job type: Permanent, Full time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: University College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery. As we continue to expand our digital capabilities, we are seeking a professional and experienced Head of IT Support Services to lead the strategic development, resilience, and security of our technical support services. The role is responsible for ensuring reliable, efficient, and responsive IT support for staff and students, aligned to institutional priorities, digital transformation programmes, and service excellence standards. The ideal candidate will have substantial experience of working as a leader within IT Service roles, and will have managed and lead high performing teams, projects and change across institutions. Benefits: • Generous allocation of annual leave, • 29 days' paid leave per year, • 12 Bank Holidays & Concessionary Days, • Excellent Local Government Pension Scheme, • Employer Contributions - 20.9%, • Subsidised private healthcare provided by Aviva including a Digital GP Service., • Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support, • Annual health MOTs with our Registered Nurse, • Excellent staff development opportunities including professional qualification sponsorship, • A variety of salary sacrifice schemes including technology and cycle., • Heavily-subsidised on-site car parking in central Birmingham, • Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 7 June 2026. Interview Date - Wednesday 17 June 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience in, Head of IT Support Services, IT Support Services Manager, Director of IT Support, IT Service Delivery Manager, Head of Technical Support, IT Operations Support Lead, Service Desk Manager, Infrastructure and Support Manager, IT Helpdesk Director, Technical Services Manager, End User Support Manager, Head of Digital Support Services, IT Customer Support Lead, Technology Support Operations Manager, and ICT Support Services Director, will be considered for this role.

IT Operations ManagerLocation: Hybrid – West Midlands (minimum 3 days on-site)Salary: £60,000 + benefitsOverviewWe’re working with a growing, technology-led organisation in the West Midlands looking to hire an IT Operations Manager to support and develop their IT function.This is a predominantly hands-on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You’ll play a key role in ensuring the performance, security, and reliability of IT systems while contributing to ongoing improvements and projects.Key Responsibilities • Support and develop the IT Operations function, providing guidance to junior team members, • Take ownership of day-to-day IT infrastructure operations within a Microsoft-focused environment, • Manage Change and Incident Management processes to minimise disruption, • Own the patching process across servers, endpoints, cloud, and network environments, • Oversee Service Desk operations and ensure strong end-user support, • Work closely with third-party vendors and technology partners, • Drive continuous improvement across IT processes and service delivery, • Support compliance and security-related initiatives, • Contribute to infrastructure and cloud-related projectsEssential Skills & Experience, • Proven experience in an IT Operations or Infrastructure-focused role, • Strong hands-on technical expertise across Microsoft technologies, including:, • Microsoft Entra ID (Azure AD), • Hyper-V, • Microsoft Purview, • Intune, • Azure Networking, • Experience supporting Service Desk / IT support functions, • Knowledge of Change and Incident Management processes, • Strong communication skills and ability to work across technical and non-technical teams, • Ability to take ownership and work independently, • Eligibility for SC clearanceDesirable Experience, • Azure certifications (e.g., AZ-104, AZ-305), • Familiarity with frameworks such as ISO 27001, Cyber Essentials+, or ITIL, • Experience with Microsoft 365 / Azure environments and migrationsPersonal Attributes, • Proactive and detail-oriented, • Strong problem-solving skills, • Collaborative team player, • Interest in mentoring and supporting othersPackage & Benefits, • Salary: £60,000, • Pension scheme, • Private healthcare, • Flexible benefits (including cycle to work / EV schemes), • Ongoing training and development, • Hybrid working (minimum 3 days on-site)

NetSuite Implementation Consultant – Birmingham/ Hybrid Working £70,000-£80,000 We are partnering with a growing technology consulting practice to recruit an experienced NetSuite Implementation Consultant to support the delivery of ERP implementation projects across a diverse client base. This is a hybrid opportunity with flexibility around office attendance across the Midlands region. This is a hands-on client-facing position where you’ll lead NetSuite implementation projects from discovery through to go-live and post-implementation support. You’ll work closely with stakeholders to understand business requirements, configure solutions and ensure successful ERP delivery that drives real business value. Key Responsibilities • Lead NetSuite implementation projects end-to-end, • Run client workshops to gather requirements and map business processes, • Produce project documentation including requirements, process maps and solution designs, • Configure NetSuite solutions using best practice approaches, • Support integrations with third-party platforms including CRM, eCommerce and reporting tools, • Manage data migration activities, validation and reconciliation processes, • Lead testing phases including UAT and issue resolution, • Deliver user training and support change adoption activities, • Coordinate go-live planning and post-implementation support, • Support pre-sales activities including scoping, proposals and solution demonstrations, • Work collaboratively with internal teams, partners and client stakeholders Essential Skills & Experience • Minimum 2 years’ experience delivering NetSuite implementation projects, • Experience leading ERP implementation workstreams, • Strong requirements gathering and workshop facilitation skills, • Good understanding of ERP processes, • Experience with integrations, testing and data migration activities, • Strong stakeholder management and communication skills, • Ability to manage project scope, timelines and client expectations, • Strong documentation and organisational skills Desirable Experience • Experience within consultancy or client-facing environments, • Broader ERP or technology consulting experience, • Exposure to system selection, project management or IT transformation projects Benefits • Career progression opportunities, • Electric car scheme, • Cycle to work scheme, • Life assurance, • Enhanced family leave policies, • Employee Assistance Programme

Expleo is supporting a major automotive manufacturing programme and is seeking a Change Management Specialist to drive the successful adoption of new manufacturing systems and processes. This is a hands-on, on-site role based in Solihull, with occasional travel to other UK facilities. You will play a critical role in ensuring business readiness, stakeholder engagement, and seamless transition to new ways of working. Key Responsibilities • Lead the planning and execution of business change management activities across manufacturing systems deployment, • Define and deliver a comprehensive Change Strategy aligned with business stakeholders, • Analyse and clearly articulate “as-is” vs “to-be” process states using multiple communication mediums, • Conduct Business Change Impact Assessments to inform training and deployment plans, • Develop and execute communication, engagement, and readiness plans, • Create targeted “What’s In It For Me” (WIIFM) campaigns to drive end-user adoption, • Establish and manage stakeholder matrices and audience analysis, • Build and maintain strong relationships with key stakeholders across business and technical teams, • Facilitate workshops, process walkthroughs, and engagement events with SMEs and end users, • Drive the onboarding of Early Adopters and Super Users through transition networks, • Monitor and report on business readiness, adoption, and process maturity, • Ensure minimal disruption to operations during system deployment and change rollout Key Skills & Experience • You'll need a good understanding of multiple change frameworks with experience of the tools required to execute them, • You’ll need strong presentation skills, • You’ll need experience of in person collaboration and cross functional team working, • You’ll need strong stakeholder management skills, • You’ll need to create and align standard timing plans for business change and readiness, • You’ll need to critically evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs, • You’ll need to liaise between the business, technology teams and support teams, • You’ll need a relevant accreditation or equivalent working experience preferred Qualifications • Relevant Change Management certification or equivalent practical experience preferred Additional Information • This is a fully on-site role (5 days per week) based in Solihull, • Travel to other UK sites (including the Northwest) will be required occasionally, • Contract role via Expleo, supporting a high-profile manufacturing transformation programme

About Us The future is electric, but only if it’s better — for businesses, consumers, and the planet. We bring electrification to the next level, to enable and sustain a cleaner planet. At TAE Power Solutions, we design power management systems that use less but do more. From electric vehicle drivetrains and ultrafast charging to stationary energy storage and grid efficiencies, we develop a clean energy ecosystem of proprietary technology designed to go faster, perform stronger, travel farther, and last longer. About the Role: As a member of the Software team, you will be working on the testing of Inverter and Motor Control / BMS / Charging software for a range of demonstrator and production projects. You will be involved in all stages of the software testing processes, guide, and mentor other more junior engineers within the team, take active part in the estimation and planning of new projects, and liaise directly with customers, suppliers, and other engineering teams within TAE Power Solutions (TPS). Essential Duties & Responsibilities: • Provide technical delivery of software test activities to meet timescale and cost targets for R&D products and customer projects, • Technical support for embedded software testing for a range of vehicle domains (e.g. powertrain, BMS, Charging), through development and validation of Embedded Software, • Involved in development / review of technical software requirement documents, • Creating technical software test plan documents, • Support system integration testing, provide debugging capability during development and deliver production ready solutions, • Interface with suppliers and partners with technical requirements and feedback for existing and new designs, • Work closely with other engineering disciplines (e.g. electronic hardware, control SW etc.) to develop modern, innovative and practical solutions, • Required Education & Experience:, • A minimum of 5 years of relevant industry experience successfully supporting projects in an engineering environment either in an OEM or Tier 1, for production or R&D programmes, • Supporting systems engineering processes and software testing, • Experience of embedded firmware testing, for software deployed onto and interfacing with bespoke hardware, • Significant experience of scripting language development for test systems, • Testing experience of functional safety compliant software, as per ISO 26262, • Authoring required documentation, including requirements specifications, technical reports, test specifications, user manuals, work instructions etc., • Bench testing and practical validation of software functionality and safety requirements, • Automotive communications protocols e.g. CAN, CAN-FD, Flexray, UDS, OBD, J1939 etc., • A history of interfacing with external stakeholders (e.g. customers or suppliers) for dealing with technical queries and resolving technical issues., • Degree qualified in an Engineering or Science related discipline as a minimum Desired Experience • Testing experience of application of systems and software developed using (e.g. UML, SysML) and tools (e.g. Simulink, Targetlink), • Testing experience of low-level software for xEV components e.g. BMS, inverters, DC/DC converters, OBC etc., • Use of standard automotive diagnostics and calibration tools, • Familiarity with Automotive SPICE development framework, • Knowledge of control systems and the practical application of control theory Personal Attributes • Self-motivated, creative, and adaptive team player, • Collaborative & willing to take on roles, responsibilities and challenges required to achieve company goals and objectives., • Must enjoy working in a Team with the key objective of supporting the Team goals • Must be prepared to work under pressure of delivery, • Target-driven and self-starting, • Natural leader, with hands-on approach, • Good general commercial awareness, clearly able to demonstrate negotiation experience and delivery of the negotiations., • Able to prioritize and organize project workloads, schedules and tasks. About Us: Imagination, skill, and will We are a team of over 250 engineers, scientists, professionals, and big thinkers from over 40 countries. We work daily at the frontiers of science, to deliver products that lead humanity into a brighter era. We are not afraid to reach for the stars and build the future with fusion and science. We are looking for passionate candidates who bring their skill and will every day to accomplish our mission. At TAE Power Solutions, we design power systems that use less but do more. Systems that charge faster, run stronger, go farther, and last longer. We inspire better ways to move, work, play, and live. The future is electric because it’s powered by TAE. Confident, collaborative, and creative We are unwavering in our expertise and knowledge, separating fact from fiction and proof from hypothesis. You will be a successful member of TAE Power Solutions if you have these traits: • You are confident in your skills, based on your credentials, technical accomplishments, and positive impact on your teams/organizations., • You are collaborative, and work well within and with teams to approach challenges with respect, transparency, optimism, and confidence to succeed together., • You are creative, with determination to learn continuously, break new ground, and push the cutting edge. What we offer: • A collaborative environment: An organization, where talents and interests can plug in to different groups outside of direct job description., • Generous payment rewards: For novel research, patents, and talent referrals, • Potential for equity participation, • Hybrid/remote work options for certain positions, • Robust team-building events on and off-site Learn more _ / _ TAE Power Solutions is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We ensure all individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. #L1-HYBRID

Senior Data Analyst £80,000 - £90,000 Remote (UK-Based Only) As a Senior Data Analyst, you will have genuine influence across multiple teams, shaping how data is used to drive customer growth, retention, and product performance in a highly collaborative environment. THE COMPANY They are a high-growth online gambling and sports betting platform backed by significant recent investment and focused on delivering an intuitive, mobile-first user experience. THE ROLE As a Senior Data Analyst, you will partner with stakeholders across the organisation to turn complex questions into actionable insights. Specifically, you can expect to be involved in the following: • Analysing customer behaviour, retention, churn, and lifecycle performance., • Partnering with Product, Growth, CRM, Commercial, and Trading team., • Translating ambiguous business challenges into structured analytical approaches., • Building dashboards, reports, and decision-support tools., • Supporting CRM and customer engagement strategies with data-driven insights., • Identifying trends, risks, and commercial opportunities through analysis., • Communicating insights clearly to both technical and non-technical audiences. SKILLS AND EXPERIENCE The successful Senior Data Analyst will have the following skills and experience: • Strong SQL and core analytical capability., • Experience across customer, commercial, CRM, or product analytics., • Proven ability to analyse customer behaviour, retention, or lifecycle metrics., • Strong stakeholder management and communication skills., • Strong BI and reporting experience., • Comfortable working in fast-paced and ambiguous environments., • Familiarity with modern data tools such as Snowflake, dbt, or similar platforms is advantageous. BENEFITS The successful Senior Data Analyst will receive the following benefits: • Salary between £80,000 - £90,000 - depending on experience HOW TO APPLY Please register your interest by sending your resume to Majid Latif via the Apply link on this page.

Systems Integration Analyst (XML / XSLT / SQL / VB.NET) Outside IR35 | Day Rate | Fully Remote | Immediate Start Seeking a hands-on Systems Integration Analyst to integrate externally produced data back into live systems, ensuring it behaves as native system output. Strong focus on XML, SQL, and VB.NET, with light ETL-style data handling. Key Skills • XML (structured outputs, schemas, validation), • XSLT transformations, • VB.NET system posting / integration logic, • SQL (data loads, reconciliation, fixes), • Experience integrating external data into existing platformsRole Highlights, • Design and load XML aligned to existing system formats, • Build XSLT for system and user-facing views, • Develop VB.NET logic to validate and post data, • Use SQL to support data movement and integrity, • Ensure existing workflows and outputs continue uninterrupted, • Repeatable delivery across multiple data loads Contract: Outside IR35Location: Fully RemoteStart: Immediate / short notice

The SAP BTP Developer is responsible for the design, development and support of cloud-based integrations, extensions and applications on SAP Business Technology Platform (BTP). This role plays a key part in Shoosmiths’ SAP modernisation journey which starts with a move to SAP Rise and Integration Suite. This role will look to use the clean core extensibility capabilities from SAP, to reduce customisation of the SAP environment. The Firm Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve ‘Platinum Standard’ Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. Shoosmiths is also on a pathway to net zero across the value chain by 2040. We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits. To discover more about our benefits, please visit: Benefits Package. Our Strategy Shoosmiths strategy is to transform Shoosmiths from being a really good firm with a really solid reputation, into an excellent firm with a reputation for excellence. So that by 2030, we will excel in our chosen markets. At the heart of our new strategy is focus. Intense focus on what we do well. And a bold commitment to doing it even better. The Team The IS team at Shoosmiths plays a pivotal role in enabling the firm’s digital transformation and operational excellence. With a team of 76 professionals, the department is structured into two core functions: Technical and Applications. The Technical team covers Service Desk, 3rd Line Support, Business Systems Training, Compliance, Networks, and Security, while the Applications team manages platforms such as SAP, iManage and other core legal systems. The team is committed to collaboration, innovation, and continuous improvement, with a strong focus on wellbeing, development opportunities, and delivering secure, scalable, and user-centric solutions that support the firm’s strategic goals Main Responsibilities • Analyse business requirements, functional specifications and technical designs to produce robust BTP based solutions., • Design, build and maintain integrations using SAP Integration Suite (CPI), including REST, SOAP, SFTP, JDBC and event driven patterns., • Develop side by side extensions and applications on SAP BTP using CAP/RAP, Node.js, Java and SAP Business Application Studio., • Build and extend SAP Fiori/UI5 applications, improving user experience while adhering to clean core principles., • Configure and manage secure connectivity using Cloud Connector, destinations, certificates and OAuth based authentication., • Work closely with functional consultants to support SAP processes such as Finance, HR and core master data., • Support integration migration activities from legacy platforms to SAP BTP., • Produce high quality technical documentation, including design specifications, mappings and operational runbooks., • Conduct code reviews, unit testing and debugging to ensure solutions are scalable, secure and maintainable., • Support testing, deployment and post go live activities., • Work with project managers to estimate effort, plan development work and deliver solutions within agreed timelines. Essential Skills • Strong experience developing on SAP Business Technology Platform (BTP)., • Hands-on experience with SAP Integration Suite (CPI) and enterprise integration patterns., • Experience building cloud applications or extensions using CAP and/or RAP., • SAP Fiori/UI5 development experience., • Understanding of clean-core principles and side-by-side extensibility., • Experience integrating SAP S/4HANA with internal and third-party systems., • Knowledge of secure connectivity, authentication and authorisation in SAP BTP., • Strong problem-solving skills with the ability to translate business needs into technical solutions., • Ability to work collaboratively within multi-disciplinary teams. Desirable Skills • Background in ABAP development and SAP extensibility., • Experience with SAP Event Mesh or event-driven architectures., • Exposure to SAP Build Process Automation or workflow tooling., • Familiarity with SAP Analytics Cloud or Datasphere., • Experience working in regulated or professional services environments.

Job title: Senior Business Analyst x 2Location: Hybrid working – Birmingham office at least 1 day per weekContract: Fixed-term contract for 18 months for a short-term project or piece of workHours: Full-time (37 hours per week)Salary: c. £49,000 per annumGrade: 12Job Req: ICT71 and ICT75The role:As a Senior Business Analyst, you will be working on large transformation programmes, supporting the Gambling Commission’s (the Commission) Corporate Strategy and Business Plan. You’ll be working on a Corporate Systems Programme delivering transformation across Finance and HR.You will analyse current processes, design improved future state, support data migration, and contribute to procurement activity. You will ensure systems, data structures and processes are robust, secure, compliant and aligned with the Commission’s statutory duties. You will work with a range of stakeholders across the Commission and external suppliers to help shape new processes and systems.Our offer to you:- Civil Service Pension, with 28.97% employer contribution- 26 days’ holiday, rising to 29 days after two years’ service (pro rata)- Holiday purchase scheme (option to buy up to five extra days annual leave)- Flexible working & family friendly policies including compressed hours- Ergonomic, fully accessible office, very close to Birmingham New Street Station- Open, collaborative and people-focused cultureYour responsibilities:You will:- Identify and manage stakeholder relationships at all levels, both internally and externally, with the ability to lead and influence to support critical delivery decisions.- Co-ordinate and lead on the elicitation and evaluation of requirements against the present state (where we are) and the target state (where we want to be) and identify opportunities to develop successful business requirements as well as cultivate stakeholder relationships needed to make the transition. Be responsible for identifying areas of improvement, exploring feasible options, analysing the effects of change and defining success measures.- Document conceptual models to support strategic planning and decision making.- Proactively undertake research and analysis to understand how a business area works, considering the people, organisation, processes, information, data and technology.- Be accountable for defining and assuring analysis artefacts.- Effectively work with external suppliers and technical teams to ensure new systems meet user, business and technical needs, and are aligned with organisational goals.- Proactively identify and resolve issues, influence stakeholders and manage relationships effectively.- Advise on business scenarios and develop acceptance criteria to ensure requirements can be traced to system functionality.- Support data migration strategies for new systems, analysing data requirements to ensure they align with user, business and technical needs.- Translate analysis artefacts to support procurement processes.- Support project team resources and the wider analysis community with learning and development to embed good analysis practice, providing coaching and mentoring.What we’re looking for:Essential criteria:- Direct experience of working on Finance and/or HR system implementation projects in a dynamic and fast-paced environment.- Experienced in leading and engaging others (individuals and teams) to quickly deliver on requirements. Holding others to account for their responsibilities.- Excellent communication and presentational skills, with the ability to articulate complex information to a varied audience, building trust, managing expectations, influencing at all levels and leading autonomously.- A solution-orientated mindset with the ability to work at an accurate pace and cope with ambiguity.- Understand the need to collaborate and ‘join the dots’ as needed across multiple projects.Desirable criteria:- Knowledge of project and programme management methodologies (APM, MSP etc)- Previous experience working in a Regulatory or Governmental organisation.- Lean Six Sigma certification.Your application:We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.To apply for this position, please see the Gambling Commission careers website.The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role.Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Please see our candidate guidance for more information on appropriate and inappropriate use.The closing date for this role is midnight on Sunday 14th June 2026.Interviews are expected to be held the week commencing Monday 29th June 2026.Please ensure you have the right to work in the UK before applying, as we are unable to provide visa sponsorship.About us:The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issue licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.Please apply if you want to be part of an organisation that is a force for good!

We are seeking a hands-on Interim Infrastructure Specialist to support a critical transformation programme focused on modern endpoint management, identity security, and operational maturity. This short-term contract will focus on Intune, Autopilot, Microsoft Entra, and Group Policy optimisation within a hybrid environment. Client Details • Our client is a well-established, Birmingham-based organisation operating within a complex, multi-site environment. They are currently undertaking a significant digital and infrastructure maturity programme, modernising their technology estate with a strong focus on Microsoft cloud technologies, security, and end-user experience., • Working within a small but highly collaborative ICT team, you will support the delivery of key initiatives across a hybrid (on-prem and Azure) infrastructure, in a business where reliability, security, and efficiency are critical. Description This is a hands-on Interim Infrastructure Specialist role with a strong emphasis on endpoint management, identity, and cloud-first transformation. Key responsibilities include: • Conducting a full discovery and assessment of the current infrastructure estate across Entra ID, Intune, Group Policy, and patching, • Leading the rationalisation of Group Policy and developing a structured migration roadmap to Intune, • Enhancing and optimising Autopilot deployments, including defining and validating a standard build process, • Reviewing and strengthening the Microsoft Entra environment, including Conditional Access, identity security, and privileged access, • Improving workstation patch management, including update rings, compliance reporting, and user impact considerations, • Auditing application registrations, permissions, and group structures within Microsoft Entra, • Developing clear, reusable documentation and standard operating procedures (SOPs), • Supporting knowledge transfer and producing a comprehensive handover at the end of the engagement Profile The ideal candidate will be a pragmatic, delivery-focused Interim Infrastructure Specialist with strong experience in modern Microsoft environments. You will bring: • Proven experience in a hands-on Infrastructure / Endpoint / EUC role, • Strong technical expertise in:, • Microsoft Intune & Autopilot, • Microsoft Entra ID (Azure AD), • Group Policy design, analysis, and migration, • Experience working in hybrid infrastructure environments (on-prem and cloud), • Strong understanding of Conditional Access, identity governance, and endpoint compliance, • Experience designing or improving patch management strategies, • Ability to produce clear technical documentation and work autonomously in a project-led environment Desirable: • Experience delivering GPO-to-Intune transformation projects, • Exposure to high-availability or regulated environments, • Experience working alongside MSPs or third-party providers Job Offer • Day rate circa £400 per day (Inside IR35), • Initial 3 month contract with likely extensions, • Opportunity to play a key role in a meaningful infrastructure transformation programme, • High level of ownership and autonomy across critical workstreams, • Birmingham-based role with potential for some flexibility depending on project needs

Registered Manager - Children's & Adults Services Full-Time | Leadership Opportunity | Make a Real Difference Are you an experienced care leader with a passion for delivering exceptional support to both children and adults? Do you thrive in a role where every decision truly puts the Service User first? If so, we'd love to hear from you. We are seeking a dynamic, compassionate, and knowledgeable Registered Manager to lead the day-to-day operations of our high-quality care and support services. This pivotal role ensures the delivery of safe, effective, and person-centred care while upholding the highest standards set by the Care Quality Commission (CQC), local authorities, and safeguarding bodies. As our Registered Manager, you will provide inspirational leadership, drive continuous improvement, and build a strong, positive culture where staff feel supported, valued, and empowered to deliver outstanding care. What You'll Be Doing Leading With Purpose • Provide visible, motivating leadership to both care and office teams., • Create a positive, inclusive, and supportive work environment., • Lead recruitment, onboarding, and supervision processes to develop a high-performing team. Ensuring Quality & Compliance • Ensure full compliance with CQC standards and Health & Social Care regulations., • Confidently lead CQC inspections and respond to recommendations. Championing Person-Centred Care • Oversee the creation and delivery of personalised care plans tailored to individual needs and preferences., • Promote dignity, choice, safety, and independence across all services. Driving Service Excellence • Monitor care quality through audits, feedback, and reviews., • Implement improvement plans to achieve and maintain 'Good' or 'Outstanding' outcomes. Developing Your Team • Ensure staff complete mandatory and specialist training., • Promote continual learning, professional growth, and reflective practice. Managing Risk Effectively • Lead robust risk assessment processes., • Ensure safe, high-quality service delivery for both Service Users and staff. Building Strong Relationships • Maintain excellent communication with Service Users, families, commissioners, and partner professionals., • Act as the main contact for compliments, concerns, and complaints. Supporting Organisational Growth • Identify opportunities for expansion, partnership, and service development., • Contribute to tendering and business development activities. What We're Looking For Qualifications • Level 5 Diploma in Leadership for Health & Social Care (or equivalent). Experience • 2-3 years' management experience in domiciliary or social care., • Strong background supporting both children and adults., • Demonstrated success with CQC inspections ('Good' or 'Outstanding')., • Experience in staff supervision, care planning, and regulatory compliance., • Business development or commissioning experience is an advantage. Skills & Knowledge • Strong leadership and decision-making abilities., • Excellent communication and interpersonal skills., • Highly organised with the ability to manage multiple priorities., • Strong understanding of care legislation and CQC frameworks., • Compassionate, supportive, and committed to delivering exceptional care. Requirements • Enhanced DBS check., • Flexibility to occasionally work evenings/weekends., • Willingness to travel for supervision visits., • Full UK driving licence and access to a vehicle (desired). Who You Are You embody the values we stand for: • Compassionate and empathetic, • Professional and ethical, • Resilient and emotionally intelligent, • Proactive and solution-focused, • A confident leader and mentor, • Organised, detail-oriented, and adaptable, • Inclusive and culturally aware Ready to Lead With Purpose? If you're passionate about delivering life-changing care and ready to bring innovative leadership to a growing service, we would love to welcome you. Apply today and help shape a service that puts people at the heart of everything we do. IND-INT

Are you an administrative support professional looking to further your career by joining a growing service provider to the public and third sector? Are you positive, proactive, engaging, organised and efficient? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Administration and Communications Executive Officer. As a specialist provider of resource to the Property & Associated Technology markets, we are partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their services to customers. The objective of the role will be to provide cross-departmental administrative support covering the Executive team, Marketing & Communications, Procurement, and Customers Services & Sales. Day-to-day activities with include diary management, meeting and event coordination, meeting planning and organisation, minute taking, payment processing, documentation and template management, and the production and coordination of internal reporting. You will also act as a key point of contact for inbound enquires and communication and you will ensure that all enquiries are escalated appropriately and responded to in a timely fashion. Must Have • A successful commercial track record of providing an efficient administration support service to a busy team that are often field based., • Experience of coordinating shared inboxes, internal communications, enquiries, and the competing deadlines of different individuals., • Experience working with digital documents, diaries and systems., • Strong user of Microsoft Office 365, particularly with Word, Excel, PowerPoint & Teams., • Strong analytical, administrative, and organisational behaviours, with an inherent attention to detail., • Inquisitive, proactive, resourceful and enthusiastic personal behaviours. Nice to have/Will Strengthen Application • Experience of working with databases As an individual you will be an excellent communicator, adept at building relationships and liaising at all levels with a variety of stakeholders. You will also be resourceful, self-motivated, be able to multitask, achieve multiple competing deadlines. This role is hybrid, with three days based in an office in the West Midlands. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

Head of Data Engineering £95,000 - £110,000 We are recruiting a Head of Data Engineering to lead the Data and Software Engineering capabilities of our client during a critical period of growth. They are looking for someone who can join the leadership team and make a significant strategic impact. This is a hands-off leadership position, focused on engineering management, delivery, and governance rather than day-to-day technical contribution. The successful candidate will have a strong Data Engineering background with experience working with Microsoft technologies both on-premise and a cloud environment. You will play a key role in shaping engineering direction, ensuring high-quality delivery to the business and building a scalable engineering function capable of supporting large, regulated programs. Responsibilities • Provide overall leadership for Data and Software Engineering functions, overseeing the management of approximately 30 engineers, • Own engineering delivery, quality and standards across multiple squads, • Act as a senior technical leader capable of constructively challenging engineers and technical decisions, • Ensure engineering outcomes align with business goals and regulatory requirements, • Lead and develop management capability within engineering teams, • Oversee teams based both in the UK and offshore, • Champion strong engineering governance, delivery discipline and continuous improvement Skills and Experience • Proven experience in a senior engineering leadership role (Head of Engineering, Head of Data, or similar), • Strong Data Engineering background with exposure to SQL Server, Azure or Databricks, • Experience leading multi-team engineering organisations, • Strong delivery focus within regulated or complex environments, • Ability to operate as a senior leader rather than a hands-on engineer What's on Offer • Salary of up to £110,000, • Permanent role with long-term progression opportunity, • Remote-first working with limited office requirements (West Midlands) for team workshops, • Clear progression pathways Tenth Revolution Group are the go-to recruiter for Data & AI roles in the UK, offering more opportunities nationwide than any other recruitment agency. We are proud sponsors of SQLBits, Power Platform World Tour and the London Fabric User Group.

Application Manager - Birmingham Salary: £46,000 - £55,000 + 20% Flexible Benefits Fund Hybrid working available An experienced Senior Application Lifecycle Manager is required to join a leading organisation and take ownership of the strategy, governance and operational management of a complex enterprise application portfolio. In this role, you will lead the development and implementation of application life cycle management practices, ensuring applications are effectively managed from deployment through to retirement. You will be responsible for driving operational efficiency, application optimisation, governance controls and service improvements across a diverse technology landscape. You will work closely with architects, service management teams, business stakeholders and third-party suppliers to ensure applications remain secure, supported and aligned with business objectives. The role will also focus on application rationalisation, licensing optimisation and the continuous improvement of application services and processes. Key skills and responsibilities: • Extensive experience overseeing Application Lifecycle Management (ALM) within complex enterprise environments, • Experience developing and delivering application life cycle management strategies and frameworks, • Strong knowledge of application life cycle methodologies, tools and governance processes, • Experience leading application portfolio rationalisation and optimisation initiatives to improve operational and financial efficiency, • Ownership of application versioning, deployment, maintenance, change management and retirement processes, • Experience maintaining and developing Application Service Catalogues, • Ability to identify application upgrade, consolidation and modernisation opportunities in collaboration with architecture teams, • Strong understanding of technology service management and the delivery of business-critical application services, • Experience implementing risk management processes and controls across application environments, • Ability to advise senior stakeholders on application strategy, priorities, risks, issues and remediation activities, • Strong stakeholder management skills with the ability to influence decisions and drive outcomes across business and technology teams, • Experience managing third-party suppliers and service providers responsible for application support and life cycle activities, • Knowledge of Agile, Waterfall and Lean delivery methodologies, • Understanding of emerging technology trends and their impact on enterprise application environments, • Experience ensuring applications and services meet evolving user and business requirements, • Ability to drive continuous improvement initiatives across application services, governance and operational processes Interested? Please submit your updated CV to Dean Sadler-Parkes at Harvey Nash for immediate consideration.

McLaughlin & Harvey are one of the leading Building and Civil Engineering Contractors operating throughout the UK and Ireland. We are seeking to recruit an experienced MEP Site Manager to join the team. Responsibilities The successful MEP Site Manager will have a wide and varied remit making full use of their experience and skills. • The MEP Site Manager must be able to demonstrate a proven track record of success in safe delivery of high quality medium to large scale projects to budget and programme. Commercial • Have a full understanding of the scope of works for the Mechanical & Electrical sub-contractor packages, • Manage on site works of Mechanical & Electrical sub-contractor packages, • Co-ordinate Mechanical & Electrical works with the wider McLaughlin & Harvey Civils / Structural / Architectural Site Management team, • Liaise with the Lead McLaughlin & Harvey Building Services Manager, Project Manager and Quantity Surveyor on works not deemed to be included within the scope of works for the project, • Understand their duties and responsibilities with regards to current Health and Safety/CDM legislation, and the responsibilities of other parties, and ensure compliance on each project, • Review sub-contractor Method Statements / Risk Assessments and monitor compliance throughout the project, • Issue permits for Mechanical & Electrical sub-contractors and other various work activities, and close out accordingly, • Check ongoing installation for compliance with contract requirements, • Raise NCR’s for works undertaken that are of poor quality, • Ensure that sub-contractors compile and issue inspection and test plans (ITP’s) for various works packages, and that these are checked and closed out accordingly, • Compile snagging lists and manage the process for closing out, • Ensure as installed works align with the design intent and end user requirement, • Understand the type of building contract, and the key project stakeholders e.g. client, client’s representatives, design team etc, • Undertake material/equipment orders, and liaise with the Project Quantity Surveyor, • Provisions/diversion/upgrade/protection works, and manage the process via regular meetings with the relevant utility companies, • Make any necessary applications for permits to the Highways Authority for road openings, location of skips and/or welfare facilities, • Make any necessary applications to utility companies for temporary building water, drainage discharge and electricity connections to welfare facilities, • Understand any off-site Highways works and manage the process via regular meetings with relevant parties, • Undertake the role of Temporary Works Coordinator (where applicable) Qualifications Essential • CSCS / SMSTS qualified, • Valid driving licence, • Electrical and or Mechanical Trade Qualification Desirable • First Aid at Work, • BIM, • Knowledge of BG6 and RIBA Stages What's in it for you? At McLaughlin and Harvey we offer a fantastic benefits package including the following: • Competitive salary, • 33 days annual leave entitlement, • Generous pension contributions, • Life Assurance If this sounds like the role for you, please apply by clicking the apply button McLaughlin & Harvey are an equal opportunities employer who are committed to providing a workplace free from discrimination or harassment. We expect every employee to care and commit to their contribution to the cultivation and maintenance of an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve. Decisions relating to recruitment, salary, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create a collaborative and inclusive environment that makes every employee and candidate feel welcome. As a Disability Confident employer we are committed to inclusive and accessible recruitment where we will provide all reasonable adjustments at interview stage and beyond and commit to extending an interview to disabled candidates who meet the minimum job role requirements.

Technical Services Manager & Head of Airworthiness Working with the oldest supplier of aircraft tyres in the world, we are seeking a Technical Services Manager & Head of Airworthiness to support their continued global technical and customer engagement within the aviation and aerospace sectors. Reporting to the Chief Technical Officer and having an internationally based team, the Technical Services Manager & Head of Airworthiness will work closely with the appropriate FAA and CAA authorities as well as the internal technical operational teams to ensure product and capability conformance. Specifically: • The Technical Services Group Manager is to lead and manage the Technical Services Group in delivery of in-service tyre performance and safety measured and related services to customers, third parties, end users and within our client, to best promote the maximum product performance and safety., • The Head of Airworthiness role is to act as point of contact between the Approved Design Organisation (ADO) and its relevant national aviation authority. Across both these roles the holder is required to ensure product safety and continued demonstration of compliance with airworthiness and OE specification requirements is maintained. Main duties: • Participate and contribute as a member of the Technical Management team to include, but not limited to, effective capacity and capability planning, cost control, team working and leadership., • Define requirements for tyre product development in accordance with airworthiness standards and end user needs., • Maintain and make available relevant Airworthiness documentation in accordance with new and legacy product design., • Ensure airworthiness compliance of product design for New Product Development and Continuous Product Development., • The primary point of contact for and develop the working relationships with all applicable Airworthiness Authority agencies, Customers and Suppliers as necessary., • Implement a continuous airworthiness awareness programme across the Company (tailored to be relevant to individual business areas). This must include creating and maintaining the relevant Company manuals, process and procedures., • Establish and maintain a product support 'front desk' ensuring 24/7 support for all in-service customers., • Establish, implement and manage product evaluations with Customers that support business growth., • Monitor and report product performance and identify potential in-service issues and ensure appropriate corrective actions are efficiently developed and effectively implemented., • Implement a company-wide customer and product user training programme and work with customers to ensure product can be maintained to provide best value for money., • The role requires reactive and proactive travel as necessary, globally. Main measures: • Continued safe operation of in-service product., • 100% compliance to Airworthiness regulations., • Maintained Part 21J approval status., • Zero product safety escapes related to product design., • Resolution of in-service product issues in accordance with agreed turn-around times., • Customer satisfaction continuous improvement measured through annual customer survey. To support the role, you ideally should have the following experience, but consideration will be given to other aerospace product groups and the MRO environment: • 2 years or more experience within tyre industry or similar relating product groups preferred., • Awareness of tyre design, manufacture and operation where possible., • Experience conducting and/or overseeing root cause analysis or related investigations., • Experience in an outward facing role with responsibility for communications to third parties, preferably customers., • Minimum 5 years' experience in an aerospace design or airworthiness role., • Thorough knowledge of UK CAA Part 21 requirements., • Familiar with UK CAA CS.23, CS.25 and TSO-C62., • Appreciation for regulatory/standards divergence between UK CAA, EASA and FAA., • Prior experience as a UK CAA or EASA Form 4 holder preferred. This role will be office based at the manufacturing site in Birmingham with consideration for hybrid working. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.

Are you an experienced multi skilled Field Service or Maintenance Engineer with hands on exposure to tablet presses / pill pressing capital equipment? Are you looking for a fresh opportunity, where your time is valued and quality of life is as important as doing a great job? We're a well established and respected UK office for high quality, German manufactured capital equipment into the pharmaceutical sector. BASIC SALARY: Up to £60,000 BENEFITS: ·Holiday package - rising with service ·Annual bonus based on company performance ·Full access to company benefits scheme including pension scheme & healthcare LOCATION: UK based - ideally on the motorway network, but we're really open for the right individual. COMMUTABLE LOCATIONS: Birmingham, Manchester, Bristol, London, Luton, Milton Keynes, Northampton, Oxford, Cambridge, Peterborough, Leicester Nottingham, Sheffield, Leeds, Liverpool WHY SHOULD YOU APPLY?: ·Working days Monday to Friday. Get your evenings and weekends back! ·80% scheduled work - know where you'll be and when ·Home based, Field Service Engineer role with regular work from home - remote support days. JOB DESCRIPTION: Service Engineer, Multi skilled Field Engineer - Special Purpose Machinery, Process Capital Equipment - Pharmaceutical - Tablet Presses, Pill Pressing capital equipment ·Most of your time is scheduled - so you'll know where you'll be - and when you'll be back. YOUR quality of life is important to us. ·Home based providing scheduled maintenance and calibration services (80%) to customers across UK and Ireland. Occasional week long projects for install, commissioning, training of equipment into client sites alongside a German engineer from the principal. ·You are also happy to provide account management / technical customer support remotely. PERSONAL SPECIFICATION: Service Engineer, Multi skilled Field Engineer - Special Purpose Machinery, Process Capital Equipment - Pharmaceutical - Tablet Presses, Pill Pressing capital equipment ·Multi skilled Service / Maintenance Engineer with experience of Tablet Presses or Pill Pressing capital equipment The perfect match would be with experience of this specific equipment in a pharmaceutical setting. ·Any exposure to PLC's (Allen Bradley, Schneider or particularly Siemens) would be a bonus. Most PLC work is plug and play however. ·Good communication skills and the flexibility to stay away 1-3 nights per week are a must. THE COMPANY: We specialise in the supply of tablet presses, filling lines and associated machinery to the pharmaceutical sector. We've a large installed user base of circa 300 lines across the UK and we supply, install, commission and validate across the whole range. In addition to this, we offer machine calibration, training and comprehensive maintenance contracts. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Tablet Presses / Pill Pressing capital equipment, Field Service Engineer, Maintenance Engineer, Mechanical Service, Electrical Service, Multi Skilled Field Service Engineer - Special Purpose Equipment, Capital Machinery, PPMA, Automate UK, Process, Packaging, Manufacturer, Controls, Siemens, Allen Bradley, Schneider PLC. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SP18427 - Wallace Hind Selection

HR Systems Administrator Birmingham / Hybrid £45,000 – £55,000 + benefits Overview We’re supporting a growing, purpose-led organisation on a major digital transformation journey. As part of this, we’re hiring an HR Systems Administrator to manage and optimise core people platforms. This role combines day-to-day system administration with continuous improvement, helping modernise processes, improve data quality, and enable better decision-making across the organisation. The Role You’ll take ownership of HR systems including HRIS, learning and recruitment platforms, ensuring they are reliable, secure and user-friendly. Working closely with HR, IT and BI teams, you’ll support users, improve workflows and contribute to ongoing system enhancements and projects. Key Responsibilities • Administer and configure HR systems (e.g. Sage People, Learn Amp, Eploy), • Manage user access, permissions and data structures, • Provide system support and troubleshoot user issues, • Maintain data accuracy, security and compliance, • Support upgrades, integrations and improvements, • Deliver reporting and insights with BI teams, • Identify opportunities to streamline and automate processes About You • Experience supporting HR systems or enterprise applications, • Knowledge of HRIS platforms (e.g. Sage People, Workday, SAP), • Strong attention to detail and data quality, • Collaborative and service-focused approach, • Comfortable working across technical and non-technical teams What’s on Offer • Competitive salary and benefits, • Hybrid working, • Exposure to modern HR technologies, • Opportunity to contribute to a large-scale transformation Apply If you’re an experienced systems administrator looking to make an impact in a transformation environment, we’d love to hear from you.

Senior Estimator Galldris Group Location: Birmingham An exciting opportunity has arisen for a Senior Estimator to join our Midlands team. The Senior Estimator will be responsible for compiling competitive Civils tenders within the business and they reflect our win themes and the client requirements in terms of content, format and timescales and produce accurate, competitive, error free, thorough, well researched tenders in a standard format, whilst maintaining estimating files and records as required complying with Governance and Audit requirements. You will ideally have a Civil Engineering background with proven experience delivering civils projects across both pre‑construction and construction phases. A strong technical foundation in drainage, groundworks, highways, and reinforced concrete (RC) structures is essential. Key Accountabilities to include, but not limited to: • Ensure all Tender information is logged and maintained into the system, has a Tender Number and has been processed by the Estimating Administrator, • Dissemination of tender documentation to commercial, operational, procurement, finance, insurance and legal functions as required, • Support and answer questions at presentations at client tender briefings, site visits and interviews, • Raising formal tender queries, disseminating client responses to tender queries and disseminating client revisions to tender documents, • Encourage Business-to-Business meetings with suppliers, • Prepare and manage subcontract and supplier enquiries as required to support submission of tenders and undertake analysis, • Where required, undertake measurement and quantification of tender drawings and produce a Bill of Quantities in recognised method of measurement appropriate to the work type being tendered. OR where take-off being undertaken externally then liaise with relevant parties to ensure this is done in a timely manner. Review and challenge take off for completeness produced by others, • Update all data utilised in tender build up are current and relevant (e.g. Labour, Plant, Materials and Preliminaries rates applicable to delivery period), • Check any received quotations from prospective suppliers / subcontracts are compliant with client / tender requirements (validity, approvals, technical requirements etc), • Investigate Value Engineering or Alternative tender submissions; develop and price any worthy of consideration for our submission, • Liaise and challenge the planner to agree programme outputs (and overall programme) & identify and include appropriate method related temporary works allowance(s), • Present the estimate at tender settlement then capture and incorporate settlement adjustments, • Compliance with the Bid Governance process, including producing bid governance data (Estimating Software outputs, comparisons of subbies etc) and complete templates as required for bid governance reviews and obtain approval to submit tender, • Produce final submission estimate which complies with Employers format., • Ensuring hand over from estimating to commercial, operational, procurement, finance functions for all contract wins through the contract hand over and start up process, • Where required, input into production of tender stage risk & opportunity register, • Prepare and submit responses to post-tender estimating questions, collating responses from within the team, • Arrange internal launch meeting and settlement meeting on smaller schemes led by Estimator, • Liaise with our designers/temp works designers (or assist our design manager) in producing a Design for estimation purposes Experience/Knowledge: • Experience in a similar role, • Understanding of Risk & Opportunity analysis, • Good financial acumen with an ability to analyse complex data and documentation accurately Skills: • IT skills of high standard, • Must be Candy or Conquest user with high level of experience, • Excellent communication skills both verbal and written, • Ability to deal with clients & internal staff, • Ability to work on own initiative, • Meticulous, organised, pro-active with positive attitude and willing to learn, • Self-motivated and enthusiastic, • Excellent organisational and planning skills, • Constantly striving to improve and exceed expectations ensuring safety and quality are never compromised. Qualifications: • Educated to degree level or equivalent desirable but not essential, • A-level, HND (or similar) in Maths, Physics or Engineering– desirable, • Member of professional organisation - desirable Interested applicants must be eligible to work legally in the UK. Should you feel you have what it takes to be successful in this role, then we would love to hear from you. Employee referral scheme - refer a friend or family member to work for Galldris. Galldris is an Equal Opportunities employer and does not discriminate against any protected characteristic. Please note: We are not using recruitment agencies for this role. In the event of speculative CV submissions, no fees will be applicable.

Most job ads say "fast-paced" and "exciting opportunity." So instead of that, here’s what it’s really like… We're a tiny consultancy - right now, that means big impact, zero bureaucracy, and the chance to shape what this business becomes. We specialise in two things: HubSpot and Email. We help businesses with everything HubSpot, from implementations to optimisations and rebuilds to workshops and training - we LOVE HubSpot, so you need to, too. Then there is the email side, we have education and consultancy services that support teams and businesses transforming their email marketing into a powerful function that delivers incredible results and impact (you will not be involved in this). We're looking for someone who wants to be part of building something, not just working for something. This is as close to founding a business as you can get without actually founding one. You'll have real ownership, real responsibility, and a front-row seat, and active hand in taking us to the next level. If you've ever wanted to see what it feels like to help build a business from the inside, this is it. What the role actually looks like: The majority of your time will be in our client’s HubSpot accounts, working with our Founder Beth, executing the strategy & transformation we’ve mapped out. This will be across: • HubSpot implementations, • HubSpot audits, • HubSpot optimisations, • Training, • Solution design across all business operations, not just marketing. But you'll also be the person who keeps your project running! That means owning our project management, managing our own HubSpot setup, helping with new business when we need, and you will be out of your comfort zone doing new things! No two weeks will look the same. That's not a warning - it's the point. What you'll be doing: • Leading and delivering HubSpot projects for clients - implementations, audits, optimisations, solution architecture, and training across all operations, • Conducting HubSpot audits and producing clear, actionable recommendations for clients, • Supporting workshops, training sessions and testing with clients, • Owning project management across the whole business - tracking deadlines, keeping things on course, and making sure nothing slips through the cracks, • Managing and continuously improving our own internal HubSpot instance, • Actively driving business development - identifying leads and doing what you can to help us grow, • Spotting new opportunities and helping shape what we do next as we grow, • Leading & growing our HubSpot Birmingham user group What we're looking for: • Solid, proven HubSpot experience - you've delivered implementations across sales, operations, and/or marketing, • Strong project management instincts - you notice when something is drifting, and you do something about it before anyone has to ask, • Confident in communicating with clients and turning technical details into plain language, • Some familiarity with email marketing best practices, • Commercially minded - you're motivated by finding opportunities and bringing in new business, not just delivering what's already been sold, • Comfortable in ambiguity and energised by variety - this is a small business, and it needs someone who thrives in that environment, • Proactive, ownership-oriented, and excited about helping build something, • Someone who can get on with work without being asked Bonus if you have: • HubSpot certifications (CRM, Sales Hub, Marketing Hub, Operations Hub), • Experience in a consultancy or agency environment, • Experience in small businesses, • A track record of being able to get out of your comfort zone, • An entrepreneurial streak - or you've thought about starting something yourself, but want to learn the ropes first Salary: Up to £47,000 depending on experience Benefits: 30 days holiday (including bank holidays) Generous Bonus scheme - new business referral (20% referral fee on any new business you bring in) Once a quarter, get a takeaway allowance from us (up to £50) £200 WFH set-up allowance Flexible working hours Extra time off: Get your birthday off & 1 duvet day a year once a year.

Software Engineer – Automation / Systems / Website Development We are seeking a Software Engineer to join a fast-growing SME Technology Company, who provide a range of safety critical systems to the engineering and manufacturing sectors. The role will play a dual role in creating a new Web Based User Portal for customer product pre-order configuration and specification and support internal automation and productions systems with tailored bespoke software solutions. • Hybrid Working (Avg 1 Day in Office Per Week), • Salary - £45,000 - £53,000, • Good Salary Package, • Company Bonus 10%, • 33 Days Holidays, • Good Company Pension Contributions up to 10.5%, • Healthcare, • Life Cover, • Free Parking and EV Charging Points, • + Other Great Benefits The organisation design and manufacture electronic products for the manufacturing sectors and has seen rapid growth in both their product portfolio and turnover during the last 10 years. Offering a modern and innovative working environment, with plenty of scope for personal and career development within this growing business. Software Engineer Role The role will be an addition to an established team and will work alongside a multidisciplined group of Engineering and R&D biased professionals. The successful candidate will be responsible for a suite of tools used both internally within the business, and by their customers and channel partners. These tools interface to the various eCommerce platforms and on-site automation machinery and systems. Responsibilities • Maintaining existing software-based customer tools, • Develop, test, release enhancements to existing tools, • Develop new tools to meet internal and external stakeholder requirements Software Engineer Requirements • Degree in Computer Science, Software Engineering, Software Development or similar, • Good experience within industry of developing user Software Applications (Engineering / Automation), • Strong experience and knowledge of C#, • Experience and knowledge of Java, • Some exposure of using WinForms or similar, • Basic experience with HTML, • Knowledge of SQL databases, • Some experience with VBA, • Experience design progressive web apps, • Experience using REST APIs, • Agile methodologies, • Experience using Azure DevOps This is great opportunity for someone to own a project and add value to a fast growing innovative and expanding business. Please note that all applications should already have right to work status and be willing to work on site at least 1 Day per week in the Midlands area.

Our Client is looking to recruit an International Billing assistant for a new role. Working from beautifully furnished, modern offices, you’ll play a key role in delivering a seamless billing experience for clients worldwide. Collaborating with partners, fee earners, and PAs, you’ll manage the billing process from start to finish, ensuring accuracy, efficiency, and top-tier service in a fast-paced, professional environment. Key Responsibilities: • Take full ownership of the end-to-end billing process, ensuring complex billing statements, time entries, and client requirements are accurate, compliant, and professionally presented, • Confidently interpret and apply detailed client-specific billing guidelines across multiple matters, • Proactively monitor invoice progress and collaborate with Billing and Collections teams to ensure a smooth and timely process, • Produce clear, insightful, and well-structured billing reports using Excel, • Act as a professional and responsive first point of contact for all client invoice queries, • Provide knowledgeable support to clients using e-billing systems, • Assist with the accurate maintenance and ongoing updates of Client and Matter databases, • Manage workflow efficiency by maintaining trackers, monitoring bill status, and proactively following up on outstanding timesheets Key Attributes: • Previous experience in a Billing role dealing with high volume and high value clients, • Highly confident Excel user with strong, accurate data handling skills, • Advanced and adaptable IT proficiency Katie Bard is committed to protecting your personal data. Katie Bard acts as an employment agency for permanent recruitment and an employment business for temporary recruitment. Your application will be handled in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Notice at katiebard.com for full details of how we use your data, your rights, and how to contact us. If your application is unsuccessful, your details will be retained for up to six weeks and then securely deleted, unless you consent to being kept on our register for future opportunities.

Business Change Manager – Manufacturing Transformation Birmingham Based Contract 12 month contract paying £280 a day We are looking for an experienced Business Change Manager to support a major manufacturing transformation programme, driving the successful adoption of new systems, processes, and digital tools across our operational sites. This is a hands-on, senior-level role focused on ensuring that change is not only delivered, but embedded, understood, and embraced across the business. About the Role You will be responsible for supporting the business change and adoption strategy for key manufacturing systems and process transformations. Working closely with business leaders, operational teams, and technology stakeholders, you will ensure that impacted users are fully prepared, engaged, and supported through change. This role is critical in bridging the gap between system delivery and real-world adoption on the shop floor. Key Responsibilities • Define and deliver end-to-end change management strategies aligned with business objectives, • Conduct stakeholder mapping and audience analysis across manufacturing functions, • Lead business change impact assessments to understand process and role changes, • Translate as-is vs to-be processes into clear, accessible communications, • Develop and deliver communication and engagement plans across multiple channels, • Create targeted “What’s In It For Me” (WIIFM) messaging for different user groups, • Establish and support super user and early adopter networks, • Facilitate workshops, walkthroughs, and engagement sessions with SMEs and business users, • Support readiness planning and deployment activities to ensure smooth rollout, • Monitor adoption progress and maintain change readiness reporting, • Build strong relationships with key stakeholders across manufacturing sites About You You will bring: • Proven experience in business change / transformation roles (manufacturing or industrial environment preferred), • Strong understanding of change management methodologies (e.g., ADKAR, Kotter or equivalent), • Excellent stakeholder management and influencing skills, • Confidence facilitating workshops and presenting to diverse audiences, • Ability to translate complex technical/process change into clear business language, • Experience working across cross-functional and multi-site environments, • Strong communication, planning, and organisational skills, • A proactive, hands-on approach to driving adoption and engagement This is a fantastic opportunity to play a key role in a high-impact transformation programme within a complex manufacturing environment. You’ll be part of a team driving real operational change, ensuring systems and processes are successfully adopted across the business and deliver measurable value.

REGIONAL DIRECTOR (KAPD) Contract: Healthcare Location: Birmingham / West Midlands Hours of work: 37.5 Contract Type: Permanent ISS is recruiting a Regional Director to join its growing Healthcare segment. Job Description The Regional Director (KAPD) is responsible for leading the development and performance of the region across customer relationships, service delivery, business performance, safety, people engagement, and sustainable growth. This is a permanent, full-time leadership role focused on driving operational excellence, customer satisfaction, commercial performance, and sustainable growth across a portfolio of healthcare accounts. Working within the framework of the Reimagining Healthcare Strategy (RHS), the role supports the NHS 10-Year Plan by ensuring high-quality, customer-focused service delivery and strategic account development. Key Responsibilities • Lead a portfolio of Key Account Managers, Key Account Directors, and/or Key Account Portfolio Managers, ensuring full ownership of customer accountabilities, including leadership of people, operational delivery, and financial performance (P&L)., • Maintain strategic customer focus by ensuring customer information is accurately structured, accessible, and maintained within CRM systems and other ISS business tools, with visibility across the portfolio., • Lead, mandate, and monitor the effective use of the ISS Account Development Process and associated account plans across the region., • Support teams in translating customer insights and business intelligence into relevant service propositions and solutions., • Drive and monitor continuous stakeholder engagement to ensure alignment between customer stakeholders and internal teams, using the account development plan as the central focus., • Promote high levels of engagement through clear, tangible, and consistent communication across all teams., • Ensure compliance with all safety, governance, and operational standards within critical healthcare environments., • Contribute to the ongoing growth and strategic direction of the Healthcare segment across the region. About You • Proven experience leading senior managers / leaders (not just teams), with accountability for performance through others., • Hard FM experience OR PFI experience (one is mandatory)., • Background in FM, service-led, or supplier-managed environments., • Experience operating within a large, complex matrix organisation, balancing multiple stakeholder expectations and central support functions., • Several years’ experience in customer relationship management, including sales and/or consultancy-led engagement., • Strong experience in budgeting, financial management, reporting and performance management., • Demonstrable experience managing SLAs, KPIs and service performance frameworks., • Confident and experienced MS Office user (reporting, analysis, presentations)., • Must hold full UK driving licence - travel to client sites 3 days per week (car/car allowance provided). The Company ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences. We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community. As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you. Join ISS and be part of something bigger. If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

Digital Discharge Service (DDS) Digital Care Navigator (Band 5) Focus: Clinical triage, pathway coordination, leadership, decision‑making Responsible to DDS Clinical Lead Role Purpose The Digital Care Navigator provides senior clinical-operational coordination and assurance for the Digital Discharge Service (DDS). The role is responsible for end-to-end oversight of referrals, clinical and functional triage, pathway allocation, escalation management and partner coordination to enable safe, timely discharge or admission avoidance. The postholder acts as the central decision-making and escalation point, ensuring all actions across the DDS pathway are completed, risks are managed and appropriate support is in place for every patient. Key Responsibilities Referral Triage & Pathway Leadership • Lead end-to-end coordination of DDS referrals, including prioritisation and allocation in line with service criteria., • Undertake clinical and functional triage to assess suitability for technology-enabled discharge or admission avoidance., • Determine and authorise appropriate DDS pathways and technology solutions based on patient need, risk and context. Multi-agency Coordination • Work collaboratively with acute teams, discharge services, therapy teams, social care, reablement and community providers to identify and coordinate suitable DDS referrals., • Liaise with third-party technology, monitoring and service partners to ensure timely delivery and completion of pathway actions., • Hold oversight of responsibilities, timescales and dependencies across the pathway. Escalation, Risk & Safeguarding • Act as the single escalation point for clinical, operational, technological or safeguarding concerns., • Ensure risks are identified, mitigated and escalated in line with governance and safeguarding procedures., • Provide senior oversight to ensure no patient is discharged or managed without appropriate support in place. End-of-pathway Decision-making • Lead decisions relating to pathway completion, step-down to ongoing services, continuation of monitoring or transition to self-managed/self-funded models., • Support admission avoidance decision-making where DDS can safely replace traditional models of care. Workforce Support & Practice Development • Provide leadership, guidance and coaching to TED Support Officers and wider MDT colleagues., • Support embedding of technology-first approaches within discharge, assessment and care planning processes., • Contribute to training, pathway refinement and best-practice dissemination. Governance, Data & Assurance • Provide assurance reporting to WM5G / commissioners on referral activity, outcomes, risks and benefits realisation., • Use data and insight to identify trends, capacity pressures and pathway improvements., • Contribute to service improvement, clinical safety reviews and pathway development. Key Boundaries • The role does not routinely deliver equipment or undertake day-to-day setup, unless required for escalation or complex cases., • Focus is on leadership, coordination, assurance and decision-making across the DDS pathway. Core Skills & Attributes • Demonstrated experience working in health, social care, or discharge settings, ideally in roles related to hospital discharge, community support, or reablement., • Strong understanding of discharge pathways including Virtual Wards, Pathways 0/1, Discharge to Assess, and social care interventions., • Experience supporting or delivering care in a community-based model using assistive technologies, TEC or remote monitoring., • Comfortable working across multidisciplinary teams including hospital, local authority, and third-sector stakeholders., • Proven track record supporting patients and professionals through digital transformation or service redesign., • Minimum 3 years’ experience working within discharge services in either acute or community services, • Strong organisational and coordination skills, • Minimum 3 years’ experience in patient facing roles, • Confident communicator with patients, carers and multidisciplinary teams., • Comfortable working in fast-paced, ward-based environments., • Attention to detail and commitment to accurate documentation., • Ability to identify issues early and escalate appropriately., • Experience working within a clinically regulated service, • Adept at data capture and management reporting Skills • Highly proficient within Health and Social Care settings., • Have an interest and knowledge of technology that can be used to improve health and social care., • Skilled in navigating discharge workflows and cross-sector care transitions., • Able to engage both clinical and social care professionals with confidence and credibility., • Strong coordination, communication, and tech adoption skills — capable of unblocking operational issues quickly., • Ability to balance user-centred empathy with pathway efficiency and service goals., • Strong influence and persuasion skills, re-enforced by persistence and resilience., • Excellent verbal, written and presentation skills, preparing and delivering effective communications., • Exhibit a high degree of pro-activity and creative thinking when faced with challenges requiring resolution., • Effective self-starter able to work on own initiative to tight deadlines where there are often conflicting requirements and requests for support from other parts of the team. Qualifications • NVQ Level 4 in Health and Social Care or equivalent qualification, • Relevant professional qualification or significant relevant professional experience.

Digital Discharge Service (DDS) Digital Care Navigator (Band 5) Focus: Clinical triage, pathway coordination, leadership, decision‑making Responsible to DDS Clinical Lead Role Purpose The Digital Care Navigator provides senior clinical-operational coordination and assurance for the Digital Discharge Service (DDS). The role is responsible for end-to-end oversight of referrals, clinical and functional triage, pathway allocation, escalation management and partner coordination to enable safe, timely discharge or admission avoidance. The postholder acts as the central decision-making and escalation point, ensuring all actions across the DDS pathway are completed, risks are managed and appropriate support is in place for every patient. Key Responsibilities Referral Triage & Pathway Leadership • Lead end-to-end coordination of DDS referrals, including prioritisation and allocation in line with service criteria., • Undertake clinical and functional triage to assess suitability for technology-enabled discharge or admission avoidance., • Determine and authorise appropriate DDS pathways and technology solutions based on patient need, risk and context. Multi-agency Coordination • Work collaboratively with acute teams, discharge services, therapy teams, social care, reablement and community providers to identify and coordinate suitable DDS referrals., • Liaise with third-party technology, monitoring and service partners to ensure timely delivery and completion of pathway actions., • Hold oversight of responsibilities, timescales and dependencies across the pathway. Escalation, Risk & Safeguarding • Act as the single escalation point for clinical, operational, technological or safeguarding concerns., • Ensure risks are identified, mitigated and escalated in line with governance and safeguarding procedures., • Provide senior oversight to ensure no patient is discharged or managed without appropriate support in place. End-of-pathway Decision-making • Lead decisions relating to pathway completion, step-down to ongoing services, continuation of monitoring or transition to self-managed/self-funded models., • Support admission avoidance decision-making where DDS can safely replace traditional models of care. Workforce Support & Practice Development • Provide leadership, guidance and coaching to TED Support Officers and wider MDT colleagues., • Support embedding of technology-first approaches within discharge, assessment and care planning processes., • Contribute to training, pathway refinement and best-practice dissemination. Governance, Data & Assurance • Provide assurance reporting to WM5G / commissioners on referral activity, outcomes, risks and benefits realisation., • Use data and insight to identify trends, capacity pressures and pathway improvements., • Contribute to service improvement, clinical safety reviews and pathway development. Key Boundaries • The role does not routinely deliver equipment or undertake day-to-day setup, unless required for escalation or complex cases., • Focus is on leadership, coordination, assurance and decision-making across the DDS pathway. Core Skills & Attributes • Demonstrated experience working in health, social care, or discharge settings, ideally in roles related to hospital discharge, community support, or reablement., • Strong understanding of discharge pathways including Virtual Wards, Pathways 0/1, Discharge to Assess, and social care interventions., • Experience supporting or delivering care in a community-based model using assistive technologies, TEC or remote monitoring., • Comfortable working across multidisciplinary teams including hospital, local authority, and third-sector stakeholders., • Proven track record supporting patients and professionals through digital transformation or service redesign., • Minimum 3 years’ experience working within discharge services in either acute or community services, • Strong organisational and coordination skills, • Minimum 3 years’ experience in patient facing roles, • Confident communicator with patients, carers and multidisciplinary teams., • Comfortable working in fast-paced, ward-based environments., • Attention to detail and commitment to accurate documentation., • Ability to identify issues early and escalate appropriately., • Experience working within a clinically regulated service, • Adept at data capture and management reporting Skills • Highly proficient within Health and Social Care settings., • Have an interest and knowledge of technology that can be used to improve health and social care., • Skilled in navigating discharge workflows and cross-sector care transitions., • Able to engage both clinical and social care professionals with confidence and credibility., • Strong coordination, communication, and tech adoption skills — capable of unblocking operational issues quickly., • Ability to balance user-centred empathy with pathway efficiency and service goals., • Strong influence and persuasion skills, re-enforced by persistence and resilience., • Excellent verbal, written and presentation skills, preparing and delivering effective communications., • Exhibit a high degree of pro-activity and creative thinking when faced with challenges requiring resolution., • Effective self-starter able to work on own initiative to tight deadlines where there are often conflicting requirements and requests for support from other parts of the team. Qualifications • NVQ Level 4 in Health and Social Care or equivalent qualification, • Relevant professional qualification or significant relevant professional experience.

Territory Sales Manager – Medical Devices Outline: This is fantastic opportunity for someone to work with a well-respected business within healthcare technology. Working with a fantastic range of specialist Lower Gastrointestinal (lower GI) products, helping to save an improve lives across your territory. The Company: • An established and well-respected company, • Award-winning products sold in the UK, Europe and beyond, • Known for investing in staff training and development with great earning potential The Role: • The role is field based, covering the Midlands but with a big focus on the West Midlands / Birmingham area., • The Territory Sales Manager will have the ability to manage the day-to-day sales & works tasks related to the product portfolio, speaking wtih KOL's and clinicians across the territory., • You will be managing the existing clients across the territory, while seeking new business opportunities., • Focused on the lower GI / colorectal products, you will be working to save and improve lives to patients across your territory., • It is vital that you provide effective and efficient customer support to the highest possible standards at all times, collaborating closely with your colleagues in sales, administration, engineering and customer support when required., • You will nurture and grow revenues from hardware and software sales., • In this role you will also research & investigate other opportunities to ensure business growth, attending Trade Shows and Conferences as required. The Package • Basic salary is depending on experience but up to £65k for the right person, • Commission scheme (uncapped), • Car allowance, • 33 days annual leave, inclusive of public holidays, • Phone, laptop etc, • Pension, • Private Healthcare, • Wellness package The Ideal Person: • It is essential that anyone applying for this role has a proven and successful sales background in Lower Gastrointestinal, colorectal, upper GI, urology or bladder products., • You must have a good sales background with these products, but other product experience will help your application as well., • It is vital that you have new business experience, and the ability to go out and win new clients for your employer, this isn't a pure farming role., • You’ll need to be a self-motivated, driven and have the ability to communicate with people from all backgrounds and levels., • It’s essential that you are a proficient user of MS Office packages and CRM systems., • An outgoing personality and excellent people skills are vital., • Applications must live in the Birmingham / West Midlands area, this essential., • Full Driving Licence is essential., • Right to work in the UK is required – no sponsorship available (sorry) If the above is of interest to you and you fit with the Ideal Person section, then please get in touch with us. You can also fire your CV over directly to leighb@calibre8.co.uk We can the set-up an initial chat with one of our friendly team!

About Changan Changan Automobile, a prominent Chinese automotive manufacturer with a global footprint, is expanding its presence in the European market. Having established design and R&D centers in Europe since the early 2000s, Changan is now reinforcing its commitment to the region with a new European headquarters in Munich. Starting this summer, the company will launch operations across various European markets, introducing a lineup of vehicles that combine European design sophistication with cutting-edge Chinese technology. Focused on innovation and quality, Changan is excited to offer intelligent, stylish, and sustainable mobility solutions tailored to meet the needs of both Europe and the UK. About the Role We are seeking a highly organised and detail-oriented Vehicle Ordering and Operations Assistant Manager to drive the accuracy, efficiency, and continuous improvement of Changan’s vehicle management processes in the UK. You will take ownership of the end-to-end vehicle delivery journey, ensuring seamless supply from order through to customer delivery. This includes managing stock at port (including colour mix and age profile), overseeing dealer wholesale activity, and ensuring invoice and delivery accuracy. As a key contributor to the customer experience, you will ensure dealers and customers receive timely, accurate updates on vehicle status and delivery timelines. Acting as the in-house “super user” for the vehicle ordering system, you will manage all internal and fleet vehicle orders while serving as the primary liaison between the dealer network, internal stakeholders, and the IT development team. Your work will directly influence vehicle availability, dealer satisfaction, and operational performance as we scale our UK operations. This role works cross-functionally with Finance, Logistics, Sales, IT, and dealer partners to drive process optimisation, data integrity, and exceptional service standards. Requirements Qualifications: • Bachelor’s degree in Business, Operations, Logistics, Supply Chain, IT or a related field, • Minimum of 5+ years’ experience in automotive operations, sales operations, network management or commercial analysis roles Skills we are looking for: • Excellent organisational skills and attention to detail, • Strong cross-functional communication and stakeholder management, • Confident in delivering training and system support, • Comfortable working in a fast-paced, evolving environment, • Proactive mindset with a continuous improvement focus, • Strong data analysis and problem-solving capabilities, • Ability to manage process documentation and reporting Duties & Responsibilities • Own and manage the end-to-end vehicle ordering process for all internal and fleet vehicle orders across the UK, ensuring complete accuracy., • Monitor and manage stock profiles to minimise aged stock at port and across the dealer network., • Serve as the in-house super user for the vehicle ordering system, providing expert support to internal and external stakeholders., • Analyse ordering data to identify trends, bottlenecks, and errors, driving continuous process improvement., • Collaborate with IT to identify, define, and prioritise system enhancements and functionality improvements., • Support User Acceptance Testing (UAT) for new system releases and updates., • Provide timely first-line support to dealer network partners for ordering system queries., • Develop and deliver training sessions and user documentation to improve system adoption and efficiency., • Produce regular reports on ordering performance, accuracy, and delivery timelines. Other Features • The opportunity to help design and scale a brand-new vehicle ordering function for a global automotive brand entering the European market., • A culturally enriching role with the opportunity to build something monumental., • A diverse, multinational team., • Start-up energy within secure corporate structures., • Competitive, rewarding compensation package, based on your qualifications and experience. If you are selected for an interview, our recruitment team will contact you directly. Unfortunately, due to the high volume of applications, we are unable to inform the candidates who are not shortlisted or provide specific feedback.

Business Analyst – Contract (Inside IR35) Location: Birmingham (3 days onsite) Rate: £400–£450 per day We’re supporting a major transformation programme within a global organisation and are looking for an experienced Business Analyst to join the team. You’ll play a key role in analysing business needs, engaging stakeholders, and supporting the delivery of new systems and process improvements. This is a hands-on role working across the full lifecycle, from requirements gathering through to implementation. Key responsibilities: • Gather, define, and document business and user requirements, • Facilitate workshops and work closely with stakeholders across business and technology teams, • Produce user stories, functional specifications, and process maps (as-is / to-be), • Support delivery teams through development, testing, and implementation, • Contribute to process improvement and solution design Key experience: • Proven experience as a Business Analyst within change or transformation programmes, • Strong stakeholder engagement and communication skills, • Experience with tools such as Jira, Confluence, Visio, or similar, • Ability to translate business needs into clear technical requirements, • Experience working in Agile or hybrid delivery environments This is a high-impact role within a fast-paced programme, ideal for someone comfortable working in evolving environments.

Data Privacy Manager UK Based (Outside of London) £ Competitive Day Rate (Umbrella) 12 Month Contract Data and Analytics is an important enabler for the UK Business’ strategy and in achieving its’ outcomes. This role sits within the UK Chief Data and Analytics Office (CDAO) function. The UK CDAO function is responsible for data risk and control management, delivering the data platform strategy, delivering data and analytics products and AI for the UK Business. In this fantastic new role, you will be accountable for streamlining Data privacy operations, minimising work duplication across GBGFs, and expediting business-sponsored programmes, therefore relevant experience is essential. This role focuses on mitigating risks related to customer data breaches and other privacy concerns, ensuring compliance with Global Data Management Policies, ultimately enhancing customer trust and the value of data. In this role, you will: • Provide subject matter expertise on data privacy and protection laws to stakeholders, utilising the mandatory data controls and communicating data risk policies., • Oversee DataVisa operations, helping to ensure user proficiency and accurate case input., • Proactively identify data privacy risks, issues, and control gaps, agreeing on action plans for timely mitigation and escalating where appropriate., • Support the development and implementation of data privacy controls ensuring compliance across global business requirements., • Stay informed on legislative requirements, conduct gap analysis, and assist remedial work programmes., • Enhance awareness of GDPR and other evolving Data Privacy regulations for UK Business, • Facilitate collaboration and communication to engage stakeholders., • Foster an inclusive environment promoting growth and empowerment, embedding a 'speak up' culture., • Develop training and educational materials. To be successful in this role you should have the following skills: Technical: • Privacy office exposure, • Privacy laws (e.g., PECR, GDPR, ICO, DUAA)., • Identifying and prioritising data risks, • Identifying and delivering process improvements, • Stakeholder management, • Presenting and communicating technical data to non-technical customers, • Influencer, • Outcome Orientated, • Problem Solver, • Effective under pressure, • Self-motivated

Role Overview The Epicor ERP Business Analyst is responsible for supporting the implementation, enhancement and optimisation of the Epicor ERP/Kinetic platform across the organisation. The role acts as the key liaison between business stakeholders and technical teams, ensuring business requirements are accurately captured, documented and translated into effective ERP solutions. The successful candidate will possess strong business process knowledge, ERP implementation experience and the ability to support operational transformation across manufacturing, distribution or supply chain environments. Key Responsibilities Business Analysis & Requirements Gathering • Conduct workshops and stakeholder interviews to gather business requirements, • Analyse existing business processes and identify areas for improvement, • Produce functional specifications, process maps and business requirement documents, • Translate operational requirements into ERP system solutions, • Support gap analysis between current and future state processes ERP Implementation & Support • Support Epicor ERP/Kinetic implementation and enhancement projects, • Assist with system configuration and module optimisation, • Coordinate User Acceptance Testing (UAT) activities, • Support data migration, validation and cleansing exercises, • Work with third-party vendors, consultants and development teams, • Assist with issue resolution and system troubleshooting Stakeholder Management • Engage with department managers and end users across the business, • Provide regular updates to project stakeholders, • Facilitate workshops, training sessions and process reviews, • Promote user adoption and change management initiatives Documentation & Reporting • Maintain project documentation and functional design specifications, • Create user guides and training materials, • Develop reports, dashboards and KPI tracking requirements, • Ensure process and system documentation remains up to date Key Skills & Experience Essential • Proven experience as an ERP Business Analyst, • Strong experience with Epicor ERP or Epicor Kinetic, • Experience within manufacturing, engineering or distribution environments, • Strong business process mapping and requirements gathering skills, • Knowledge of ERP modules including Finance, Supply Chain, Manufacturing and Inventory, • Experience supporting ERP implementation or transformation programmes, • Strong stakeholder engagement and communication skills, • Experience coordinating UAT and training activities Desirable • SQL reporting knowledge, • Experience with BA tools and methodologies, • Knowledge of Agile and Waterfall delivery frameworks, • Experience with integrations, APIs or BI reporting tools, • Prince2, Agile BA or related certifications Technical Knowledge • Epicor ERP / Epicor Kinetic, • ERP workflows and business processes, • SQL and reporting tools, • Microsoft Office suite, • Business process mapping tools, • Data migration and validation processes

Digital Business Analyst Permanent Fully remote Key Responsibilities • Gather and analyse business requirements and translate them into user stories and functional specifications., • Work closely with stakeholders and developers to deliver digital products and service improvements., • Support the optimisation of the end-to-end customer journey across digital and contact channels., • Contribute to the development and integration of AI-driven tools and digital innovation to enhance customer experience and adviser productivity., • Facilitate workshops and collaborate with teams to identify opportunities to improve services and processes. Key Requirements • Experience working as a Business Analyst within digital delivery or transformation projects., • Strong experience writing user stories and working within Agile environments., • Ability to bridge the gap between business teams and technical delivery teams., • Experience improving digital customer journeys or contact-centre services., • Strong stakeholder engagement and communication skills. Due to the high volume of applicants you will only be contacted if you tick all of the requirements listed above. Eligibility to work in the UK is required for this role. Venquis is acting as an Employment Agency in relation to this vacancy.

About the Role About Changan Changan Automobile, one of the world’s leading automotive manufacturers from China, brings a rich heritage and global reach to the UK market. With a presence in Europe & UK since the early 2000s through design and R&D centres, Changan has now established its UK National Sales Company, marking a new commitment to the region. Operations across multiple European markets will begin in 2025, introducing Changan's vehicle line up that blends European design excellence with advanced Chinese technology. Driven by innovation and quality, Changan is excited to deliver intelligent, stylish, and sustainable mobility solutions tailored for Europe & UK. Overview of Role We are seeking an experienced Technical Support Specialist to support the setup of technical excellence for the UK. Extensive knowledge required of total vehicle systems including powertrain, electrical and diagnostics; fault finding techniques, problem solving aptitude ability to be resourceful, methodical and consistent in approach, following correct process and working within recognised authority and appropriate escalation levels. Reporting to the Technical Service Manager, the role requires a hands-on approach as we scale the business from the ground up. As the Technical Support Specialist, you’ll have the unique opportunity to use your technical expertise and skills to shape the Changan business in the UK. Providing technical support to the UK network, either remotely or hands on, to end user customers via our UK authorised repairer network. Working with both petrol engine (ICE) and battery electric vehicles (BEV), responsibilities include providing technicians of authorised repairer mentoring, mechanical and electrical diagnostic support with final right first time fix (RFT) remediation. To provide in field support for any Changan product related matters including Warranty, Customer Services, Quality, Engineering investigation for current and new model launches, service clinics, service and recall campaigns and promotional events. Must be prepared to travel domestically, and at times on short notice. Attention to detail, ensuring high levels of performance in the interest of customer satisfaction. This will be aligned with and supported by the teams in UK and China and delivered to the same outstanding levels as the Changan product. Requirements • A recognised qualification or relevant experience within the automotive environment, • At least 10 years technical/warranty/training knowledge, 3 years should be in managerial role and minimum 2 years Warranty claim analysis experience, • Financial experience is essential, • Ability to lead, motivate and coach teams and support the wider leadership group in other cost management activities, • Candidates must be self motivating, demonstrate initiative and enthusiasm and understand warranty standards, • Systems experience of Excel, Microsoft Office, SAP, • Good business acumen, • High accuracy / numeracy skills, • Excellent analytical and problem solving ability, • Ability to build and maintain effective relationships, • Passion for improving customer satisfaction, • Agility and flexibility, • Excellent communication skills – both written & verbal, • Commitment to getting the job done by fixed deadlines, • Possess passion for technology and digitilisation in the automotive industry Duties & Responsibilities Warranty/Maintenance: • Working with the Changan Headquarters and IT function, support and drive the development of the systems required to manage warranty and service claims, • Develop the UK Warranty Policy & Procedures manual, • Plan and execute regular, comprehensive dealer warranty, service plan, and courtesy vehicle audits, • Develop annual warranty and maintenance plan budget, • Monitor the effectiveness of warranty and maintenance plan programs, • Conduct comprehensive studies to monitor competitiveness of brand specific maintenance plan, • Develop and implement strategies that ensure competitive cost of ownership and SMR for fleet and retail customers, • Report dealer and company performance vs objectives, • Identify risk of warranty process, • Issue monthly warranty report and plan expenditure, • Monitor and update policies and procedures in line with Changan guidelines Technical: • The setup of the Changan technical support hub and body shop programmes, • Working with the Changan Headquarters and IT function, support and drive the development of the systems required to manage technical support and product information, • Deployment programmes for technical inductions & training of dealer technical staff to improve overall diagnostic skill and repair capabilities, • Development of eLearning online content, FAQ, Q&A and regular dealer update content to drive communication consistency, • Host technical conferences with technicians, accident repair centre staff, RSA and customer call centre teams to ensure quarterly updates are provided to drive coherence in customer service delivery, • Own and manage the Recall process, working closely with the customer care team to deliver outstanding customer satisfaction programmes, • Ensure local government reporting requirements are met and inline for Recall uptake reports, battery reporting as per market requirement, • Attend regular technical training and upskill where needed to be the expert with broad familiarity with all types of Changan automotive products, • Good understanding of BEV architecture, experience with battery suppliers, processes on life-cycle initiatives including battery swap programmes and lid-off repair, • Assisting internal and external customer service in the diagnosis of complex vehicles, required specialist technical assistance, • Provide technical leadership to field service engineers, dealer technicians and suppliers for roadside assistance and forward vehicle logistics teams, • Lead and manage diagnostic, special tooling and equipment programme Operations: • Develop standards that support the warranty and maintenance plan objectives, • Approval and processing of payment of all warranty and maintenance claims, • Evaluate standards, policies and procedures to ensure accurate and auditable efficiencies, • Warranty parts scrapping, core parts return management, • Support marketing fleet vehicle preparation with technical assessments, • Deliver battery lid-off repair support initiatives with suppliers like CATL Other Features A culturally enriching role with the opportunity to build something monumental • A diverse, multinational team, • Start-up energy within secure corporate structures, • Competitive, rewarding compensation package, based on your qualifications and experience If you are selected for an interview, our recruitment team will contact you directly. Unfortunately, due to the high volume of applications, we are unable to inform the candidates who are not shortlisted or provide specific feedback.

Delivery Manager Contract Birmingham (Hybrid) The Opportunity We're supporting a major UK organisation undergoing a large-scale transformation programme focused on modernising how individuals enter, develop, and progress within a professional ecosystem. This is a high-impact initiative aimed at creating a more accessible, trusted, and future-ready model, supported by improved user experience and operational effectiveness. The programme spans multiple interconnected workstreams and operates as a single, integrated delivery function. It combines experience design, operational delivery, assessment frameworks, and partner engagement into a cohesive transformation effort. The Role As a Delivery Manager, you will play a critical role in enabling the smooth flow of work across the entire programme. You will establish and maintain a consistent delivery rhythm, ensuring alignment, visibility, and momentum across multiple cross-functional teams. This is a programme-level role focused on orchestration and flow, not ownership of priorities or design decisions. You will create the environment that enables teams to deliver effectively and make informed decisions. Key Responsibilities • Establish and maintain a consistent sprint cadence across all workstreams, • Facilitate core agile ceremonies (planning, reviews, retrospectives, cross-team syncs), • Ensure a shared rhythm, language, and expectations across teams, • Support structured backlog management, including sizing and sequencing of work, • Maintain clear visibility of work in progress across the programme, • Identify and surface dependencies, risks, and blockers early, • Enable collaboration across product, design, and delivery teams, • Support teams in delivering outcome-focused sprint goals, • Promote concise, decision-ready outputs over unnecessary documentation, • Ensure delivery aligns with programme milestones and governance expectations What This Role Is Not • Not responsible for setting priorities or owning backlog content, • Not a design or policy decision-making role, • Not a traditional PMO or reporting-focused position, • Not a single-team Scrum Master role About You • Proven experience delivering within complex, large-scale agile programmes, • Comfortable navigating ambiguity and working across multiple stakeholders, • Strong facilitation and coordination skills at programme level, • Pragmatic, outcome-driven, and confident influencing senior stakeholders, • Good judgement on when to step in and when to empower teams

A respected market leader within the Commercial Interiors sector, who have experienced rapid growth over the last 10 years are looking to strengthen their team with the key recruitment of an additional Key Account Manager to join their successful End User team within the Data Centre and Live Science sector. The company is renowned for manufacturing high-quality flooring solutions to the commercial sector. The company’s products are widely used within a variety of sectors including, leisure, hospitality, end user, education, health. About the Role: Due to planned growth, the company are looking to strengthen their sales force with the key appointment of a Key Account Manager within the Data Centre and Live Science sector. • You will be responsible for the development of Key Accounts within a variety of sectors., • You will be required to form a close working relationship with your key customers at all levels, as well as working closely with our existing sales force and customer base to manage the supply chain for ongoing projects., • Deliver and maintain a clear regional segment strategy for Industry by which we establish the specific initiatives / actions for driving growth in sales and galvanizing the regional/divisional resources in sales entities, business units and central functions., • Deliver sustainable profitable growth in the targeted segments through mutually agreed account plans, as defined within the Industry Segment strategy. This includes new account acquisition and further development and retention, from the established customer base., • Support, or after delegation of authority, lead the tender process to negotiate and coordinate agreements/contracts between new clients and the corresponding FFS commercial entity., • Lead, support, and train dedicated ESD flooring dealers to leverage their people and network resources to enhance the company’s market penetration and expansion., • Provide regular reports and understanding of the customer / specifier requirements for Industrial solutions and relay to the UK/IKAM Management team and as applicable to other regional / central functions i.e. Cust Svc, logistics, product management……., • Train, coach and provide sales support to all in-territory sales representatives in regard to Industrial customers by writing and coordinating tenders, organizing and performing customer visits, ensuring local representatives are informed and/or involved as required., • Direct sales and customer accountability for defined commercial regions/segments., • Consistently monitor market developments, competitor strategies/benchmarking and sales opportunities and communicate accordingly with the relevant internal stakeholders. About you: We’re looking for a sales professional who shares our passion for the floor covering sector; its products and trends. You’ll need to have the tenacity, enthusiasm and can-do attitude to take this amazing brand and build both excitement and commitment amongst customers. Being out on the road means you’ll need to be self-reliant and self-motivated, but we’d like you to be a great team player too! We have a strong team ethos and encourage all colleagues to work together to provide the best experience for our customers. Key Skills/Experience Required: The ideal candidate will likely be a Regional Sales Manager that is looking to progress into National Accounts or a national account manager that is looking for a new challenge. Alternatively the company would welcome applications from National/Key Account Managers within the Commercial Interiors sector. Salary: upto £60K Basic, Bonus, Car, Benefits, Car Please send your CV in the first instance to Russell Cripps - russell@cavendishmaine.com Job Reference: RC/1609 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine.

Senior UX/Product Designer SaaS - Solihull, West Midlands hybrid - £60K-£75K (depending on experience) + benefits We have 2 new exciting roles as UX Designers for a growing SaaS company based in Solihull, who thrive in complex product environments and are confident leading multiple concurrent projects. You’ll play a critical role in shaping elegant, scalable application experiences that align with business objectives, user needs, and platform strategy. You are expected to fully own the design process, delivery, and visual excellence of your initiative. This role is suited for a systems thinker with fluency in AI-assisted design workflows Main responsibilities • Lead discovery activities in close partnership with Product Management and Engineering — including user research, problem framing, and journey mapping, • Lead end-to-end design across multiple features or product areas simultaneously, translating product and user goals into flows, wireframes, prototypes, and detailed UI designs., • Operate within AI-assisted workflow loops to compress design cycle time — moving rapidly from requirements to prototype while maintaining quality and design judgment., • Think and operate at the systems level — connecting features to broader product patterns, identifying design debt, and contributing to a component and interaction framework that scales., • Drive stakeholder alignment through clear communication, documentation, and cross-functional collaboration., • Apply and extend the design system to craft interfaces that are consistent, scalable, and visually compelling., • Conduct usability testing, gather feedback, and iterate based on data and insights. Required Skills • 5+ years minimum designing web-based application UIs (SaaS/B2B ), with a strong portfolio of shipped products., • Experience leading discovery — user interviews, contextual research, journey mapping, and synthesis — and translating findings into clear design direction., • Demonstrated systems thinking — understanding information architecture, cross-feature relationships, and the downstream impact of design decisions on product consistency and scalability., • Mastery of Figma, including component creation, prototyping, and system-level design — with working knowledge of Figma Make or equivalent AI-powered prototyping capabilities., • Hands-on experience using AI tools as an active part of the design process — including AI-assisted prototyping and LLM-driven workflows., • Familiarity with accessibility standards (WCAG) and inclusive design practices., • Strong communication and collaboration skills across functions and disciplines, • Commuting distance to Solihull or ability to relocate to the area For more information and full job spec please apply , roles are to start asap! Candidates are required to have the full right to work in the UK Please be advised CVs will be treated in the strictest of confidence and that your application will not be forwarded without your permission. We aim to respond promptly to your application however, due to the high level of CVs we receive we are only able to respond to applicants whose profile matches our Clients requirements.

About the Company Our client is a growing, award-winning agency with an impressive portfolio of national and international brands. Due to continued growth and new client acquisitions, they are looking to appoint a talented PPC professional and are open to considering candidates at either PPC Specialist or PPC Manager level, depending on experience. This is an excellent opportunity for an ambitious Paid Search professional who enjoys driving performance, working across a diverse client portfolio, and developing expertise within a collaborative and forward-thinking agency environment. Description You will be responsible for planning, implementing and optimising Paid Search campaigns across Google Ads and Microsoft Ads for a range of clients. Depending on your level of experience, you may take ownership of key client relationships, campaign strategy, performance delivery and account growth. Working closely with the wider Paid Media team, you will play a key role in improving campaign performance, identifying opportunities for growth, and delivering measurable results for clients. Key Responsibilities • Manage and optimise Google Ads and Microsoft Ads campaigns across Search, Shopping and Performance Max., • Monitor campaign performance and identify opportunities to improve ROI and client outcomes., • Conduct keyword research, search term analysis and negative keyword management., • Manage budgets, bidding strategies and performance forecasting., • Develop and test ad copy to improve engagement and conversion rates., • Analyse campaign data and provide actionable insights and recommendations., • Build and maintain client reporting dashboards and performance reports., • Support or lead client communications and performance reviews, depending on experience level., • Collaborate with specialists and account management teams to deliver integrated strategies., • Contribute to client retention and account growth through excellent service and campaign performance., • Utilise automation, scripts, bulk uploads and platform tools to improve efficiency and scalability. Experience The ideal candidate will be commercially minded, analytical, and passionate about Paid Search. The client is open to speaking with candidates who are looking to progress into a management-level role, as well as experienced PPC Managers already operating at a strategic level. You will be confident working within a client-facing environment, able to communicate performance effectively, and motivated by delivering outstanding results. • Hands-on experience managing Google Ads and Microsoft Ads accounts., • Strong knowledge of Search, Shopping and Performance Max campaigns., • Experience with Google Merchant Center, including feed diagnostics and optimisation., • Good understanding of GA4, Google Tag Manager and conversion tracking., • Strong analytical skills with advanced Excel or Google Sheets capability., • Experience creating reports and dashboards using Looker Studio., • Comfortable using Google Ads Editor, automated rules and bulk campaign management tools., • Ability to analyse performance data and translate findings into actionable recommendations., • Experience with Google Ads Scripts, automation tools or advanced PPC workflows would be advantageous., • Familiarity with CRO and user behaviour tools such as Hotjar or Microsoft Clarity would be beneficial., • Google Ads certifications are desirable., • Ecommerce experience would be advantageous but is not essential. Remuneration • Hybrid working model - 3 days in the office 2 remote, • Competitive salary based on experience, • Clear progression opportunities, • Ongoing training and professional development, • Collaborative and supportive team culture, • Exposure to a diverse range of exciting client accounts, • Pension scheme and enhanced benefits package, • Regular team events and social activities

Purpose of role Ascot Lloyd, a leading UK wealth management firm, is seeking a highly motivated and detail-orientated individual to join our dynamic Platform Operations Team as a Phone and Freshdesk Ticketing System Operative. The role will also encompass transfer chasing activity to facilitate the on-boarding of new platform assets. A successful candidate will have effective communication skills and ensuring timely resolution and maintaining a high level of customer satisfaction. This position requires a proactive individual who is dedicated to staying informed about the Ascot Lloyd investment platform and related processes within the organisation. Key Responsibilities Incoming Call Management: • Answer and manage incoming calls related to the Ascot Lloyd Platform, • Provide excellent customer service by addressing inquiries, resolving issues and guiding users effectively. Freshdesk Ticketing System: • Effectively handle tickets created through the Freshdesk system, adhering to SLAs for resolution., • Categorise and prioritise tickets based on urgency and importance., • Work collaboratively with other team members to ensure a cohesive and streamlined ticket resolution process. Transfer Chasing Activity: • Monitoring incoming transfer activity to the Ascot Lloyd Platform and proactively work with both our platform technology partner and ceding parties to facilitate timely transfer completion, feeding into good client outcomes. User Knowledge Management: • Stay up to date with the Ascot Lloyd Platform's features, updates and functionalities., • Continuously enhance platform knowledge to provide accurate and timely assistance to users., • Actively seek opportunities for professional development to stay abreast of industry trends and best practices. Cross-functional Collaboration: • Strive to learn about related processes within the organization to broaden understanding and problem solving capabilities., • Collaborate with various departments to resolve complex issues that may require cross-functional expertise. Documentation: • Maintain accurate and up to date documentation related to common user queries and issue resolutions., • Contribute to the development of FAQs and Knowledge Base articles for internal and external use. Experience / Skills Required • Minimum 1-2 years' experience within a financial services operations or client servicing role, • Strong understanding of working within a regulated environment, including FCA and GDPR requirements, • Experience handling client and adviser queries, with a focus on delivering positive customer outcomes, • Proficiency in CRM and financial platform systems, • Strong communication and interpersonal skills, with the ability to build effective working relationships, • Demonstrated problem-solving skills and sound decision-making capability, • Ability to manage workload effectively, prioritise tasks, and consistently meet SLAs, • Strong organisational skills, with the ability to manage multiple tasks in a fast-paced and evolving environment while maintaining accuracy, • Flexible and adaptable approach to changing team priorities, processes, and business requirements