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If you're an experienced 3rd Line Engineer who enjoys solving the difficult problems rather than simply passing them on, this could be a good opportunity to step into a technical leadership role without moving away from the hands-on work. \n 3rd Line Lead Support Engineer Nutfield, Redhill | £52,000-£57,000 | 5 days a week in the office \n The role has been created to help manage workload across the 3rd Line function and provide a clear technical lead for complex customer issues. You'll be the highest internal escalation point, helping engineers work through challenging problems while taking ownership of the issues that need deeper investigation. \n The role \n You'll combine senior-level infrastructure support with day-to-day technical leadership. \n That means you'll still be hands-on, troubleshooting complex issues across customer environments, while also helping the 3rd Line team prioritise its workload, reviewing escalations and making sure important tickets are properly owned and progressed. \n You'll also: \n\n • Take ownership of complex 3rd Line escalations and drive issues through to resolution.\n, • Lead the technical response to major and high-impact incidents.\n, • Provide technical direction to other 3rd Line engineers and help prioritise work based on customer impact, urgency and SLA risk.\n, • Review escalations from 1st and 2nd Line and make sure the right troubleshooting has been completed.\n, • Work with suppliers and internal specialists when an issue needs deeper expertise.\n, • Identify recurring problems and help drive permanent fixes rather than repeated workarounds.\n, • Coach engineers and contribute to knowledge articles, troubleshooting guides and improved support processes.\n, • Maintain high standards around documentation, customer communication, security and change control.\n\n The technology \n You'll be working across a broad Microsoft-focused MSP and private-cloud environment, so you'll need strong infrastructure knowledge and the ability to troubleshoot across different layers. \n You'll ideally have strong experience with: \n\n • Windows Server, Active Directory, Group Policy, DNS and DHCP\n, • Microsoft 365, including Entra ID, Exchange Online, Teams, MFA and Conditional Access\n, • VMware vSphere and/or Hyper-V\n, • Citrix, NetScaler and Remote Desktop Services\n, • Networking, WAN connectivity, switching, VPNs, TCP/IP and Palo Alto firewalls\n, • Backup and recovery, including Veeam\n, • Security across identities, servers, endpoints, networks and cloud services\n\n Deeper expertise in at least two of VMware vSphere, Citrix/NetScaler, enterprise storage or firewall/network security is expected. \n Experience supporting applications such as IRIS, CCH or Sage would be useful, but isn't essential. \n What we're looking for \n You don't need to tick every technology box. What's more important is that you're operating comfortably at senior 3rd Line level and can take ownership when problems become complex. \n You'll need strong troubleshooting and root-cause analysis skills, experience handling technical escalations and major incidents, and the judgement to know when to investigate further and when to involve a specialist. \n Just as importantly, you'll be comfortable helping other engineers develop, challenging constructively and explaining technical issues clearly to customers. \n What's on offer \n\n • 5% performance-based bonus\n, • 22 days' annual leave, increasing to 25 days with length of service, plus bank holidays\n, • Workplace pension\n, • Company laptop and phone\n, • Planned evening/weekend maintenance work paid at double time\n, • In-house and external training\n, • Clear technical development and career progression opportunities\n, • Regular team social events\n\n The role is office-based five days a week in Nutfield, near Redhill, Surrey, supporting close collaboration across the Service Desk and hands-on work with the infrastructure environment. \n If you're looking for a role where you can remain technically hands-on while becoming the person other engineers turn to when things get complicated, this is worth a conversation. \n Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. \n Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. Location - Remote (Europe) How You'll Make an Impact: As a Staff Machine Learning Engineer, you will play a key role in building and implementing features that empower lodging customers to make data-driven pricing decisions. Some of these features will use simple heuristic data, while others will leverage advanced machine learning techniques to optimize revenue strategies. You’ll work closely with product and engineering teams to identify opportunities for improvement, develop innovative solutions, and drive revenue growth for the hotels that rely on our platform. Your impact will be focused on ensuring the reliability, scalability, and high quality of our ML systems from development to production. You’ll be instrumental in establishing robust ML practices and rigorous testing processes across the entire ML lifecycle. From structuring data pipelines to implementing and validating ML models, you’ll own the end-to-end development of our revenue management application—ensuring hotels have the reliable, accurate insights they need to maximize their success. Our Machine Learning Team: Our machine learning team is energized by the unique challenge of revolutionizing guest experiences through AI-driven insights, transforming traditional hospitality with cutting-edge predictive algorithms. We thrive on collaborative innovation, where data scientists, engineers, and product experts seamlessly blend their expertise to prototype bold ideas and directly impact operational efficiency. People who are passionate about continuous learning, unafraid to challenge conventions, and excited by the intersection of hospitality and deep technical prowess will find their home among our forward-thinking team. What You Bring to the Team: • Architectural Expertise: Proven track record in designing, deploying, and maintaining production-grade, distributed ML systems (Sagemaker), • Deep MLOps Proficiency: Expert-level knowledge of CI/CD, orchestration (e.g., Apache Airflow, Flink), and model monitoring/drift detection at scale., • Software Engineering Rigor: Strong background in Python, distributed systems, and backend development, with a firm grasp of software engineering best practices., • Technical Strategy: Experience defining SLIs/SLOs and managing large-scale technical roadmaps., • Leadership: Demonstrated ability to influence cross-functional teams, mentor junior talent, and drive consensus on complex technical decisions., • Domain Knowledge: Ability to apply statistical and ML methods to optimize revenue management and pricing strategies. What Sets You Up for Success: • 5+ years of experience in a machine learning role, with demonstrated success in ML Engineering and deploying models to production., • Proven expertise in designing and implementing ML testing strategies (e.g., data validation, model correctness, performance testing)., • Great understanding of machine learning principles (experimental design, statistical distributions and test, machine learning algorithms), • Expertise in deploying ML models at scale on AWS, with experience using MLFlow, Sagemaker or similar platforms., • Strong Python programming skills and adherence to software engineering best practices (e.g., clean code, version control, code reviews, using Docker, Terform, Kubernetes)., • Expert-level SQL skills and experience working with large datasets for analysis and modeling., • Strong problem-solving skills with the ability to apply creative, data-driven solutions to complex business challenges., • Excellent communication and collaboration skills, with experience working cross-functionally with product and engineering teams., • Bachelor's degree in Computer Science, Statistics, Mathematics, Data Science, or a related quantitative field. Bonus Skills to Stand Out (Optional): • Experience with CI/CD tooling (e.g., GitHub Actions, Jenkins) specifically for ML pipelines and Airflow DAG deployment., • Experience with data quality monitoring tools and frameworks., • Master’s or PhD in Computer Science, Mathematics, or a related field. #LI-IK1 What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at _ Company _ to Check Out! • Best All-In-One Hotel Management System | HotelTechAwards (2025), • Overall 10 Best Places to Work | HotelTechAwards (2025), • Most Loved Workplace® Certified (2024), • Top 10 People’s Choice(2024), • Deloitte Technology Fast 500 (2024) Discover our Benefits: • Remote First, Remote Always, • PTO in accordance with local labor requirements, • Monthly Wellness Fridays - enjoy an extra long weekend every month, • Full Paid Parental Leave, • Home office stipend based on country of residency, • Professional development courses in Cloudbeds University, • Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at _. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. #LI-REMOTE

Are you a Geospatial Data Engineer Volunteer wanting to use your skills to help people in a humanitarian crisis and ultimately help save lives? MapAction can enable you to volunteer to do just that. Volunteers have been the heart of the MapAction for over 20 years but the range of skills needed continually evolves. Now we are looking for a enthusiastic Geospatial Data Engineer professional who has a desire to commit to a great team, and to help MapAction make a difference that has a lasting effect on vulnerable communities. MapAction works with a range of humanitarian partners, from local organisations who are closest to the ground to a range of global UN partners. Come and be part of something that is exciting and impactful! Why MapAction? MapAction is a leading humanitarian mapping charity, delivering information services and products to enhance decision making in disasters and conflicts. In collaboration with our partners, this mapped information helps responders understand vulnerabilities and target their response effectively, contributing to saving lives and minimising suffering. We work through a team of skilled volunteer professionals and a small paid staff team. We have built a strong reputation in the humanitarian sector, and are a technical partner of the United Nations, Non-Government Organisations and Civil Society Organisations, the Red Cross, Red Crescent Movement, regional entities and national authorities. The humanitarian sector is evolving, and technical expertise such as GIS, mapping, information management, data processing and visualisation are becoming increasingly utilised for improving decision making in complex humanitarian response. MapAction and our partners are uniquely positioned to provide technical expertise in support of this. As a volunteer, we will be able to work with technical staff and volunteers on different opportunities. Once your onboarding is complete, you will be able to choose the tasks and projects that best fit your skillset and interests. Here below some activities that our data engineer volunteers can support with: • MapAction external projects that require a Data Engineer skillset (e.g.: data pipeline automation, hazard exposure platforms, multi-risk models, conflict incident reporting, etc…), • Work with external partners such as UN agencies, International NGOs and Academic Institutions, • Conduct and automate data collection and processing scripts, • Create and maintain optimal, performant data pipeline architectures, both internally and externally, • Propose improvements to infrastructure, schemas, platforms, toolchains and configurations, • Assist in the automation, provision and management of development environments, source-code, build-tools, pipelines and deployments, • Support ad-hoc Data Processing during MapAction’s Emergency Responses in collaboration with MapAction’s GIS team, • Support internal systems maintenance in collaboration with MapAction’s IT Support Engineer, • Attend and / or represent MapAction on technical conferences, • Train other volunteers or external organizations on Data Engineer tools and processes What are we looking for? If you feel you are a good match but do not feel like you meet all the requirements, we are still happy to receive your application! The core skills we look for in all of our team members are the following: • A desire to use their skills, experience and dedication in the cause of humanitarian ends, • Good team player with leadership and/or project management experience or ambition wherever possible, • Exceptional communication skills, to explain your work to people who don't understand the mechanics behind data analysis, and experience in understanding partner needs and requirements, in particular working with non-technical clients, • Adaptable, resilient and solution-oriented, • Self-motivated and organised, • Time to commit to MapAction, for more details on the time commitment, please refer to the “What does it mean to be part of the MapAction team?” Essential: • Degree or equivalent experience in the field of Data Science, Data Engineering, Computer Science, Software Development, Information Technology or a related field, • Three or more years of professional experience working in a data or information management team, as a data engineer, data scientist, developer or other similar role, • Experience and proficiency working with Python and Jupyter Notebooks, • Data pipeline design skills, • Knowledge of cloud platforms like GCP, AWS or Azure, • Experience and understanding of CI/CD pipelines, • Project management experience. Experience in understanding partner needs and requirements, in particular working with non-technical clients., • Collaborative code management using Git & GitHub Desirable: • Experience of participating in a volunteer organisation or open source projects., • Experience with QGIS or ArcGIS, • Experience working with geospatial data (raster and vector), • Databases (NoSQL, SQL, Graph Dbs, Principles of RDBs), • Experience with Systems Engineering, • Understanding of the Software Development Life cycle, • Thorough grounding in containerisation e.g. Docker, Kubernetes, • Shell scripting, • An interest in software-engineering or data-science e.g. ML / DL / AI / Statistics, • Humanitarian knowledge/experience What does it mean to be part of the MapAction team? Being part of MapAction means entering a close-knit community of highly skilled and committed and experienced professionals in different sectors. It means using your unique skills to help prepare for, anticipate, or respond to humanitarian emergencies, enabling our partners to provide life-saving support. At MapAction, training and team building are at the heart of our organisational culture. We have frequent meet-ups online and in person where paid staff and volunteers get together for training opportunities and skill-sharing, to strengthen our service offer. As a volunteer, you can participate in all levels and areas of the organisation, working alongside our colleagues at various UN agencies and/or other humanitarian partners. Volunteers also steer the organisation's strategic direction and are involved with designing and implementing our operational capacity. You will have the opportunity to travel, whether that’s at training events, project work abroad, missions or representing MapAction at a conference. Availability for projects, including in-person deployments • MapAction expects a high level of commitment by volunteers to make themselves available to deliver projects, whether these projects are planned or emergency missions, remote or in-person, one-off tasks or longer term commitments., • Deployable volunteers are expected to seek a commitment from their employer (if applicable) to permit time off (paid or not) for deployments when necessary., • For emergency deployable volunteers, there must be arrangements in place for a quick decision to be taken on availability, including agreement from employers/family if required, in the event of all alerts. This should normally be within 12 hours of the issue of the alert, depending on time-zone., • For non-emergency deployments and projects logged on the tasking grid, volunteers must respond to a request for assistance (whether yes or no) by the deadline specified on the grid., • Volunteers are expected to put themselves forward for at least three substantive (i.e. at least two days work) tasks every year, and are normally expected to contribute at least 10 days of voluntary effort (excluding training) to MapAction every year., • It is the duty of all volunteers to do their best to make themselves available for any opportunity relevant to their volunteer role, and avoid perceptions of volunteers selecting only more ‘attractive’ tasks or missions. It is essential that MapAction is able to deliver on all tasks it commits to, and it relies on volunteers to be prepared to step up for a wide range of activities. As a member of the team, you will be expected to participate in at least 6 internal weekend training events. This must include our annual simulation exercise, which all volunteers are required to attend. Other weekend training events include 6 annual training weekends where we get together in person at various locations around the UK, and 4 online development days. Volunteers should live either within the UK or within reasonably easy and affordable reach of the UK in order to be able to attend face to face training events. Equal Opportunities Statement We are committed to creating an inclusive environment and welcome applications from people of all backgrounds, communities, and experiences. We value diversity and are dedicated to providing equal opportunities regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Selection for volunteer roles is based solely on an individual's skills, experience, suitability for the role, and commitment to our values. Notable Dates for volunteer process: Closing date - 19th July 2026 If successful after evaluation - test - week of the 27th July 2026 Attendance for Interviews online - week of the 12th August 2026 Attendance for final round in person - 12th September 2026 Unfortunately we are unable to accommodate anyone who can not meet these dates.

What Makes Cloudbeds Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024, but we're just getting started. Location: Remote (Europe) How You'll Make an Impact: As a Staff Software Engineer in Revenue Intelligence, you will shape the technical direction of systems that help hospitality businesses understand demand, identify revenue opportunities, and make better pricing and commercial decisions. You will work across customer-facing applications, backend services, data pipelines, analytical stores, recommendation workflows, and cloud infrastructure. This is a hands-on leadership role: you will solve complex engineering problems directly while establishing architecture, improving reliability and security, reducing systemic technical debt, and aligning multiple teams around durable technical decisions. Your impact will extend beyond individual features to the quality, scalability, operability, and long-term evolution of the Revenue Intelligence platform. Our Revenue Intelligence Team: The Revenue Intelligence team builds products and platforms that turn hospitality data into practical decisions for hoteliers, including pricing recommendations, demand insights, reporting, automation, and commercial opportunities. Our systems span frontend experiences, APIs, distributed services, data processing, machine-learning workflows, and production infrastructure. We value pragmatic engineering, strong ownership, evidence-based decisions, and technical leaders who raise the effectiveness of the people and systems around them. What You Bring to the Team: • Set and evolve the technical strategy for Revenue Intelligence, translating product and business goals into coherent architecture and executable engineering plans, • Lead the design and delivery of complex capabilities across customer-facing web applications, backend APIs, event-driven services, data pipelines, analytical storage, and recommendation workflows, • Identify and resolve systemic risks in scalability, reliability, security, data quality, observability, and operability before they become recurring customer or engineering problems, • Drive modernization of legacy systems and infrastructure through incremental, well-reasoned migrations that preserve delivery momentum and production stability, • Partner with Product, Data Science, Infrastructure, Security, and engineering leaders to define boundaries, contracts, ownership, and long-term platform direction, • Remain hands-on in the codebase through implementation, technical spikes, design reviews, debugging, incident response, and the most consequential or ambiguous engineering work, • Raise the technical effectiveness of the wider organization through mentoring, architecture guidance, engineering standards, documentation, and constructive challenge What Sets You Up for Success: • 10+ years of software engineering experience, including significant technical leadership across complex production systems, • Deep hands-on expertise in Python, with the ability to work effectively across both ecosystems and guide engineering decisions beyond a single language, • Strong architecture and distributed-systems fundamentals, including API design, event-driven workflows, consistency, failure handling, scalability, and service boundaries, • Experience with data-intensive systems such as PostgreSQL, Redshift or similar analytical platforms, batch and streaming pipelines, and large-scale data processing, • Experience designing or operating recommendation systems, machine-learning platforms, pricing systems, experimentation workflows, or other decision-support products, • Strong cloud and platform engineering experience across AWS, containers, Kubernetes, Terraform, Helm, Argo CD, CI/CD, observability, and secure production operations, • A demonstrated ability to lead through influence, create alignment across teams, communicate complex tradeoffs clearly, and drive decisions from ambiguity to execution, • A strong record of improving engineering quality through testing strategy, operational readiness, incident learning, security, documentation, and sustainable technical standards, • Product judgment and customer empathy, with the ability to connect technical investments to measurable outcomes for hoteliers and the business, • Business-level English fluency and experience collaborating effectively in a remote, globally distributed organization Bonus Skills to Stand Out: • Deep hands-on expertise in .NET/C# What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at _ Company _: • Best All-In-One Hotel Management System | HotelTechAwards (2025), • Overall 10 Best Places to Work | HotelTechAwards (2025), • Most Loved Workplace® Certified (2024), • Top 10 People’s Choice (2024), • Deloitte Technology Fast 500 (2024) Discover our Benefits: • Remote First, Remote Always, • PTO in accordance with local labor requirements, • Monthly Wellness Fridays - enjoy an extra-long weekend every month, • Fully Paid Parental Leave, • Home office stipend based on country of residency, • Professional development courses in Cloudbeds University, • Access to professional development, including manager training, upskilling and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at _. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. #LI-REMOTE

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Driver Wanted - Parcel Delivery, Crawley We are looking for reliable Van Drivers on behalf of our client, an international haulage and logistics company, for parcel delivery work based in Crawley. Role: Parcel Delivery Driver (Van) Location: Crawley Pay: £16.81/hr - Monday to Friday £17.93/hr - Weekends & Bank Holidays (Holiday pay inclusive) LTD Payment Available Minimum 8 hours guaranteed per shiftRequirements: Must live in Crawley and be able to house the van at your residence overnight Must be able to commit to five days a week work Full, clean UK driving licence Minimum 2 years' experience driving vansNEWBIZ Comfortable and confident driving all types of 3.5 tonne vehicles Previous parcel/courier delivery experience preferred but not essential Good communication skills and a professional, customer-focused approach Punctual, reliable, and able to work efficiently under time pressureWhat's on offer: Competitive, holiday-pay-inclusive rates Guaranteed minimum hours Weekend and Bank Holiday premium pay Ongoing work with a well-established international haulier Supportive agency backing throughout your assignmentInterested? Call (phone number removed) and ask for Adi, or apply online

If you're an experienced 3rd Line Engineer who enjoys solving the difficult problems rather than simply passing them on, this could be a good opportunity to step into a technical leadership role without moving away from the hands-on work. 3rd Line Lead Support Engineer Nutfield, Redhill | £52,000-£57,000 | 5 days a week in the office The role has been created to help manage workload across the 3rd Line function and provide a clear technical lead for complex customer issues. You'll be the highest internal escalation point, helping engineers work through challenging problems while taking ownership of the issues that need deeper investigation. The role You'll combine senior-level infrastructure support with day-to-day technical leadership. That means you'll still be hands-on, troubleshooting complex issues across customer environments, while also helping the 3rd Line team prioritise its workload, reviewing escalations and making sure important tickets are properly owned and progressed. You'll also: Take ownership of complex 3rd Line escalations and drive issues through to resolution. Lead the technical response to major and high-impact incidents. Provide technical direction to other 3rd Line engineers and help prioritise work based on customer impact, urgency and SLA risk. Review escalations from 1st and 2nd Line and make sure the right troubleshooting has been completed. Work with suppliers and internal specialists when an issue needs deeper expertise. Identify recurring problems and help drive permanent fixes rather than repeated workarounds. Coach engineers and contribute to knowledge articles, troubleshooting guides and improved support processes. Maintain high standards around documentation, customer communication, security and change control. The technology You'll be working across a broad Microsoft-focused MSP and private-cloud environment, so you'll need strong infrastructure knowledge and the ability to troubleshoot across different layers. You'll ideally have strong experience with: Windows Server, Active Directory, Group Policy, DNS and DHCP Microsoft 365, including Entra ID, Exchange Online, Teams, MFA and Conditional Access VMware vSphere and/or Hyper-V Citrix, NetScaler and Remote Desktop Services Networking, WAN connectivity, switching, VPNs, TCP/IP and Palo Alto firewalls Backup and recovery, including Veeam Security across identities, servers, endpoints, networks and cloud services Deeper expertise in at least two of VMware vSphere, Citrix/NetScaler, enterprise storage or firewall/network security is expected. Experience supporting applications such as IRIS, CCH or Sage would be useful, but isn't essential. What we're looking for You don't need to tick every technology box. What's more important is that you're operating comfortably at senior 3rd Line level and can take ownership when problems become complex. You'll need strong troubleshooting and root-cause analysis skills, experience handling technical escalations and major incidents, and the judgement to know when to investigate further and when to involve a specialist. Just as importantly, you'll be comfortable helping other engineers develop, challenging constructively and explaining technical issues clearly to customers. What's on offer 5% performance-based bonus 22 days' annual leave, increasing to 25 days with length of service, plus bank holidays Workplace pension Company laptop and phone Planned evening/weekend maintenance work paid at double time In-house and external training Clear technical development and career progression opportunities Regular team social events The role is office-based five days a week in Nutfield, near Redhill, Surrey, supporting close collaboration across the Service Desk and hands-on work with the infrastructure environment. If you're looking for a role where you can remain technically hands-on while becoming the person other engineers turn to when things get complicated, this is worth a conversation. Apply now or contact Ruby Calver at Spectrum IT Recruitment to find out more. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy

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Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.Pumpherston/Uphall Primary School.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications

An exciting opportunity has arisen to join our vibrant learning community within Simpson Primary School, Bathgate as an Administration Assistant.The school is a non-denominational school serving the community of Wester Inch in Bathgate, West Lothian.The school has 21 mainstream classes P1- P7 and

As a Support Worker in our Community Support and Holiday Service, you'll help adults with learning disabilities build confidence, develop independence and enjoy fulfilling lives.From supporting people to access work, education and leisure opportunities to accompanying them on holidays, you'll help m

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications from all backgrounds and particul

Relief Social Care Assistant, St Brendans (3066).Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and pl

Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us).Secondment opportunities must be discussed with your current line manager prior to submitting an application for this post

Senior Care Assistant – Glenrothes, Fife (KY7).Deliver exceptional care as a Senior Care Assistant with Newcross Healthcare.Are you a compassionate Senior Care Assistant looking for flexibility, great pay, and career development? At Newcross Healthcare, we value and support our health and social

Social Care Assistant, St Brendans (3327).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.This can be within a variety

Tiotal Dreuchd: Neach-obrach Taice (Tràth-ionnsachadh & Cùram-chloinne).Ùine: Stèidhichte gu 01 Iuchar 2027.Tuarastal: £6,970 - £7,163 per annum .Mar as trice, bidh am pàigheadh aig a’ chiad phuing dhen sgèile.Tha iarrtasan bho luchd-labhairt na Gàidhlig riatanach.Airson fiosrachadh mu b

Mental Health Support Workers – Lincolnshire.Full-Time, Part-Time & Flexible.Are you compassionate, patient and passionate about helping others? We’re looking for.Full-time, part-time and flexible contracts.Excellent opportunities for career progression.A rewarding role where you can make a genu

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Class 2 Driver / HGV Driver / HIAB Driver.Builders Merchant | Up to £45,000 (dependent on experience).Our client is looking to recruit a reliable and professional.Multi-drop deliveries in the local area.Loading / unloading where required.Providing excellent customer service.Supporting the branch /

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Sports Receptionist - Lanzarote, Canary Islands (Spain).Come work at the world's biggest sports resort .Club La Santa is the world’s biggest sports resort – and we continue to set the standard for active and fun holidays.At Club La Santa, guests can enjoy more than 80 different sports on state

Start your journey in a rewarding career, Join Komplex Care! .Job Title: Care Assistant - Team Leader.Must hold a full UK Driving Licence.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Komplex Care stands at the forefront

Start your journey in a rewarding career.Join Komplex Care – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Komplex Care s

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Paediatric Healthcare Assistant.Note: At present, we’re only able to progress applications from candidates who hold existing work autho

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Paediatric Healthcare Assistant.Note: At present, we’re only able to progress applications from candidates who hold existing work autho

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Must be flexible & full UK driving license.Note: At present, we’re only able to progress applications from candidates who hold existing

Start your journey in a rewarding career.Join Komplex Care – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Komplex Care s

Start your journey in a rewarding career.Join Komplex Care – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Hour Shifts - Days & Waking Nights.Note: At present, we’re only able to progress applications from candidates who hold existing work auth

Job Title: Healthcare Assistant.Location: Newbold Verdon, Leicester.Working Hours: Days: 8:00am - 8:00pm.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Komplex Care stands at the forefront of national care provision, deliv

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Paediatric Healthcare Assistant.Waking Nights (10 hour shifts).Note: At present, we’re only able to progress applications from candidat

Start your journey in a rewarding career, Join Komplex Care! - empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Komplex Care s

Start your journey in a rewarding career.Join Komplex Care – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Komplex Care s

Paediatric Healthcare Assistant at Komplex Care.Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Location: Leicester, Leicestershire.Note: At present, we're only able to progress applica

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Note: At present, we’re only able to progress applications from candidates who hold existing work authorisation for the UK.Komplex Care

Start your journey in a rewarding career.Join Komplex Care – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Working Hours: Mondays 10:00 - 18:00.Note: At present, we’re only able to progress applications from candidates who hold existing work au

Start your journey in a rewarding career, Join Komplex Care! – empowering people with complex needs to lead enriched, independent lives with dignity and purpose.Paediatric Healthcare Assistant.Waking Nights (10 hour shifts).Note: At present, we’re only able to progress applications from candidat