Customer Service Coordinator
hace 12 días
Stowmarket
Customer Service Coordinator \n Join a leading supplier of ready-mixed concrete, independently operating six plants across Suffolk, Norfolk and Cambridgeshire. \n The Role \n Are you someone who thrives in a fast-paced environment and isn't afraid to pick up the phone? \n As a Customer Service Coordinator, you’ll be the primary hub of day-to-day operations. This is a phone-led, high-volume role where no two days are the same. You will be managing inbound queries from customers who need concrete at short notice, keeping in constant contact with a fleet of drivers, and adapting schedules on the fly when plans change. \n If you enjoy a buzzing office, problem-solving on your feet, and maintaining a calm head under pressure, this role is for you. \n Hours: 45 hours per week, Monday–Friday (8am–5pm) \n What we’re offering: \n\n • Competitive Salary: Up to £35k per annum\n, • Company pension scheme.\n, • 23 days annual leave plus bank holidays, and a Christmas shutdown.\n, • Discounts on our products.\n, • Training and staff development opportunities.\n, • Employee referral programme.\n, • Be part of a stable, independent concrete supplier in the Eastern Region.\n\n About You: \n\n • Strong customer service experience\n, • Logistics, transport or dispatch experience preferred but NOT essential\n, • Confident handling high volumes of phone calls\n, • Calm, organised and able to make decisions under pressure\n, • Excellent communication and problem-solving skills\n, • Able to manage multiple priorities in a fast-moving environment\n, • Knowledge of Suffolk, Norfolk and Cambridgeshire, or willingness to learn quickly\n\n Key Responsibilities of the Customer Service Coordinator: \n\n • Act as the primary point of contact via telephone for customers and drivers.\n, • Schedule and coordinate customer concrete deliveries, often at short notice\n, • Handle driver queries, delays and operational issues\n, • Adjust schedules quickly when plans change; a truck breaks down, a customer changes an order, a job overruns.\n, • Build strong customer relationships\n, • Maintain accurate order and delivery records\n, • Liaise with the Vehicle Workshop Manager regarding maintenance and repairs\n\n Apply now to join a dedicated team delivering excellent service across the region as their Customer Service Coordinator.