Hotel Receptionist
2 months ago
London
Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge? It’s an exciting time to join us as a receptionist. Key Responsibilities: • Deliver a warm, seamless, and memorable arrival and departure experience, always putting people first and creating a genuine sense of welcome at Hyde and Seek Hotel., • Manage check-in and check-out processes with precision and efficiency, ensuring accuracy and exceptional attention to detail., • Anticipate guest needs and respond to requests, queries, and feedback with professionalism, warmth, and care., • Provide personalised service by recognising returning guests, preferences, and special occasions., • Maintain a polished and inviting Front of House environment, ensuring every detail reflects the hotel’s unique character and energy., • Coordinate closely with Housekeeping, Maintenance, and Food & Beverage teams to deliver a seamless and elevated guest experience., • Handle guest feedback and service recovery with confidence, turning every interaction into a positive and lasting impression., • Promote room categories, hotel experiences, and services in a natural and engaging way to enhance guest satisfaction and revenue., • Ensure accuracy in billing, payments, and cash handling procedures, maintaining trust and operational excellence., • Support the wider Front Office team during busy periods, contributing to a collaborative and guest-focused environment., • Contribute ideas to enhance the guest journey, bringing creativity and personality to the Front of House., • Represent Hyde and Seek Hotel with pride, embracing its connection to the local community and its distinctive spirit. About You: • Minimum 1 year experience in a Receptionist role, ideally within hotel environment., • A natural host with a genuine passion for hospitality and a strong commitment to putting people first, both guests and colleagues., • Strong attention to detail, ensuring every aspect of the guest experience is delivered with care and precision., • Confident in handling guest feedback and resolving challenges with professionalism and empathy., • Well-organised, able to multitask effectively while maintaining high standards., • Commercially aware, with the ability to enhance the guest journey through thoughtful recommendations., • Professional, polished, and committed to excellence in presentation and service., • A true ambassador for Hyde and Seek Hotel, bringing energy, creativity, and pride to every interaction. Some of the benefits you can enjoy as a permanent member of staff include: • Competitive salary, • Discounts on hotel rooms and food and beverage worldwide, • Learning and development opportunities, • Recommend a friend bonus, • Wage stream financial wellbeing program, • Recognition programs, • Wellbeing programs, • Free meals whilst on duty, • Employee assistance programme, • 28 days paid holiday per year (inclusive of bank holidays), • Team building events, • Monthly Employee Appreciation Lunch, • Paid birthday off and so much more! If you haven’t been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful. Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).
