OR22621- Contract and Partnership Officer - Housing
25 days ago
Croydon
Contract & Partnership Officer – Housing Contract: 4 months (with potential extension) Location: Multiple sites – travel required Working Pattern: • Minimum 4 days per week on site (office / schemes) Full UK driving licence and access to own vehicle is essential This role requires regular travel between offices and housing schemes (at least 4 times per week) About the Role Aatom Recruitment is currently working on behalf of a local authority to recruit a Contract & Partnership Officer – Housing on a fixed-term contract. This is a highly visible, customer-facing role within the Supported Housing and Partnerships portfolio, focused on delivering intensive housing management services and managing relationships with managing agents and support providers. You will play a key role in ensuring high-quality services for vulnerable residents and sustaining safe, thriving communities. Our Vision & Values Our vision is to create communities where everyone has a safe home in a place they are proud to live. Residents are at the heart of everything we do, and we use our scale and local presence to drive positive change. All colleagues are expected to demonstrate commitment to our HEART values through their behaviours and actions: • Honest, • Efficient, • Accountable, • Respectful, • Act with openness, authenticity, and transparency, • Work collaboratively to improve services and deliver value for money, • Take ownership of outcomes and personal accountability, • Embrace diversity and place residents, colleagues, and partners at the heart of everything you do You will act as the principal point of contact for Managing Agents, managing contracts, relationships, and performance to ensure vulnerable residents receive high-quality services that support tenancy sustainment. This role requires a strong on-site presence and regular travel between offices and schemes. Key Responsibilities Principal Accountabilities include: • Deliver a customer-focused service aligned to organisational values, policies, legislation, and best practice, • Provide intensive housing management to residents with support needs, working closely with support providers, commissioners, and partner agencies, • Manage voids, including:, • Pre-void inspections, • Referrals and applicant suitability assessments, • Risk assessments, affordability checks, and tenancy fraud checks, • Viewings, sign-ups, CORE completion, and system updates, • Investigate and manage tenancy breaches using informal and formal interventions, including:, • ASB, debt, nuisance, or criminal activity, • Issuing notices, liaising with solicitors, preparing court papers, • Attending court hearings and managing evictions where required, • Conduct regular property inspections (minimum fortnightly) across supported housing schemes, including:, • Health & Safety inspections, • Fire drills, call point testing, legionella checks, • Manage complex cases involving safeguarding, capacity concerns, and support needs, focusing on tenancy sustainment, • Hold quarterly liaison meetings with support providers, commissioners, and partners to review SLAs and performance, • Escalate concerns regarding support provision and follow safeguarding protocols where appropriate, • Support compliance activities, including access for:, • Repairs, gas servicing, electrical checks, PAT testing, • Fire Risk Assessment actions within set timescales, • Work collaboratively with property teams on planned and cyclical works, • Respond to complaints and resident feedback, supporting continuous service improvementEssential Requirements, • Demonstrable experience working in supported housing or housing-related support environments, • Proven experience in customer-facing roles with a strong focus on customer satisfaction, • Experience managing relationships with partner or managing agents, including performance monitoring and negotiation, • Knowledge of housing management, property management, and Health & Safety legislation, • Experience supporting or managing projects, • Full UK driving licence and access to own vehicle (essential)Skills & Competencies, • Strong communication skills (written, verbal, face-to-face, and telephone) using customer-friendly language, • Excellent negotiation and influencing skills, • Highly organised, with the ability to prioritise and meet deadlines, • Able to work under pressure with minimal supervision, • Meticulous attention to detail and quality, • Strong problem-solving mindset with a proactive, “can-do” approach, • Ability to work collaboratively with internal teams and external partners, • Willingness to learn and engage in ongoing professional development, • Minimum of 5 GCSEs (or equivalent)
