Program Supervisor 16530501
28 days ago
New York
Job Description Minimum Qualifications Education: Bachelor’s degree in a recognized mental health discipline (social work, psychology, nursing, rehabilitation counseling, etc.). Experience: • Minimum of 3 years of direct service experience working with individuals with mental illness. Work Location Requirement: Onsite - 1225 Halsey St New York, NY 11237 About the Role: This position supports the Program Director in overseeing clinical services, staff supervision, quality management, property accountability, fiscal oversight, and community relations within a residential mental health program. The role ensures that treatment services meet regulatory standards, staff receive appropriate guidance and training, and residents receive high‑quality rehabilitative and clinical support. This position plays a key leadership role in maintaining program compliance, supporting staff performance, and fostering a safe, therapeutic environment for residents. Primary Responsibilities: Clinical Services Oversight * Assign caseloads, coordinate staff activities, and oversee delivery of treatment services. * Provide clinical oversight of symptom assessment and rehabilitative services. * Monitor individual and group counseling sessions for quality and adherence to guidelines. * Ensure staff gather and evaluate medical, psychological, and social information for treatment planning. * Review case records, treatment plans, assessments, progress notes, and data entry for accuracy and completeness. * Educate staff on available clinical services, recreational activities, and agency programs. * Review crisis assessments and guide staff on crisis intervention techniques. * Ensure staff accompany residents to medical, social service, and government appointments. * Report serious incidents and complete incident reports. * Lead clinical meetings in the Program Director’s absence. * Ensure compliance with safety and infection‑control policies. Personnel Supervision & Management * Assist with scheduling, time‑clock edits, and ensuring compliance with attendance policies. * Recommend disciplinary actions and conduct disciplinary counseling when authorized. * Participate in performance evaluations, recognition recommendations, and merit assessments. * Conduct staff supervision per program and division policy. * Ensure staff complete required in‑service and vendor‑provided training. * Conduct trainings on clinical topics, charting, safety plans, emergency procedures, and exposure control. * Support employee accident reporting and workers’ compensation submissions. * Monitor workplace morale and address harassment or discrimination concerns. * Assist with onboarding, orientation, and supervision of volunteers and interns. * Oversee administrative tasks such as recordkeeping, equipment maintenance, visitor reception, and supply management. Property Accountability * Maintain accountability and serviceability of program property, including vehicles. * Report and investigate lost, stolen, or damaged property. * Recommend purchases and conduct regular inspections of property and resident rooms. * Establish key‑control procedures. * Recommend disciplinary action for staff negligence involving property loss or damage. Quality Management * Ensure compliance with federal, state, city, and agency regulations. * Monitor quality of rehabilitative services. * Assist with mission‑aligned program development. * Coordinate with Quality Assurance and Corporate Compliance for audits. * Review corrective action plans, incident reports, and evaluation reports. * Assist with statistical data submission. Fiscal Oversight * Assist with budget control, spending prioritization, and monitoring. * Review and recommend approval of purchase orders and financial requests. * Oversee resident fund management and census monitoring. * Support efforts to maximize revenue through entitlements and occupancy. Consumer & Family Involvement * Educate staff on the value and levels of consumer and family involvement. * Develop strategies and activities that foster collaboration with families. * Support development of consumer involvement committees. Community Relations * Promote mental health programs within the community. * Serve as liaison to elected officials and community boards. * Educate staff and residents on maintaining constructive community relationships. * Collaborate with organizations on long‑term mental health program planning. Investigations Use agency communication tools (computers, phones, etc.) regularly. * Maintain consistent attendance and participate in on‑call rotation. * Perform additional tasks such as facility inspections, landlord communication, hosting visitors, and committee participation. * Other duties as assigned. Essential Knowledge, Skills & Abilities * Ability to coordinate staff activities and work within a multidisciplinary team. * Strong project management, delegation, and task‑completion skills. * Ability to manage resources effectively. * Strong problem‑solving skills. * Ability to work respectfully with residents, families, and staff with cultural sensitivity. * Ability to serve as a positive role model. * Ability to develop, evaluate, and modify case management plans. * Strong written communication and documentation skills. * Effective interpersonal communication and collaboration skills. * Ability to work independently and adhere to safety and accountability standards. * Strong emotional intelligence and compassion. * Ability to identify problems and propose solutions. * Reliable attendance and adherence to policies and regulations.