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Job DescriptionEligible for a $5,000 sign-on bonus after completing 90 days of employment About Elite Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care! Job Summary The Registered Nurse (RN) is responsible for the creation of the Care Plan and overseeing the health and wellness of patients/clients as indicated by the Care Plan. This role ensures compliance with nursing/clinical standards, federal, state, and local regulations, and company policies. The RN provides direct skilled nursing services, performs private duty nursing, and supports the professional development of Caregivers Essential Duties and Responsibilities: • Administers the appropriate Care Plan in collaboration with the Director of Nursing, patient/client/caregivers, physicians, and other care team members., • Offers ongoing instructions and care plan review to Caregivers during field visits, reinforcing standard precautions, client respect, HIPAA, POC Compliance, disease process and safety protocols., • Creates Plans of Care (POC) tailored to meet the client’s individual needs., • Reviews personal care plans from, orienting aides to follow the care plan as authorized by the RN., • Performs on-site orientations, quarterly supervision visits, skill checks, and annual performance evaluations for home care aides, ensuring compliance with federal, state, and accrediting body regulations., • Writes and updates client care plans at admission and as required., • Documents services rendered, changes in client conditions, and family/home situations accurately and timely., • Communicates with case managers or client’s legal representatives/family regarding concerns or changes in client status., • Provides ACD/PCA/HHA/SHA training based on the approved training program., • Provides initial and reassessment nursing assessments on all clients, following the guidelines set forth by the Department of Health., • Participates in audits conducted by the Agency and/or regulatory bodies., • Responsible for annual Caregiver assessment ensuring effectiveness of the care being Provides initial and reassessment nursing assessments on all clients, following the guidelines set forth by the Department of Health., • Participates in audits conducted by the Agency and/or regulatory bodies., • Creates Plans of Care (POC) tailored to meet the client’s individual needs., • Assigned a primary office location with flexibility to assist and travel to other locations as needed., • Performs other duties as assigned. Knowledge, Skills, and Abilities: • Excellent problem-solving abilities and strong organizational skills with minimal supervision required., • Competence in ensuring adherence to all pertinent federal and state rules and regulations., • Strong verbal and written communication skills; ability to effectively interact with staff, physicians, referral sources, patients, and families., • Demonstrated computer literacy skills., • Ability to read and comprehend documents such as safety protocols, operating procedures, maintenance instructions, and healthcare procedure manuals. Qualifications: Required: • Graduate of an approved school of professional nursing with a Diploma, Baccalaureate, or Master’s Degree., • Currently licensed and registered as a Registered Nurse in the practicing state (NYS required)., • Must be a licensed driver with independent transportation and current insurance coverage., • Compassionate, Caring & Understanding, • Driver’s license & vehicle, • Bilingual Preferred Preferred: • One year of satisfactory nursing experience in home care., • One year of experience in nursing care within an acute care facility., • Home Care Experience preferred., • Current CPR certification. Knowledge, Skills, and Abilities: • Excellent problem-solving abilities and strong organizational skills with minimal supervision required., • Competence in ensuring adherence to all pertinent federal and state rules and regulations., • Strong verbal and written communication skills; ability to effectively interact with staff, physicians, referral sources, patients, and families., • Demonstrated computer literacy skills., • Compassionate, Caring & Understanding, • Driver’s license & vehicle, • Bilingual Preferred Work Environment: • On the road, • Travel required 10-20% of time to other markets on an as needed basis Physical Requirements: • Ability to stand, walk, bend, and climb stairs frequently throughout the day, • Ability to lift, push, or pull up to 25–50 pounds occasionally (e.g., assisting patients, carrying medical equipment or supplies), • Manual dexterity and visual acuity necessary for performing clinical tasks (e.g., wound care, administering injections), • Ability to drive for extended periods and enter/exit a vehicle multiple times daily, • Capacity to work in a variety of home environments, which may include small or cluttered spaces, uneven surfaces, or limited climate control Work Environment: • This position requires frequent local travel to patient homes throughout the designated service area Powered by JazzHR a5ORbWbqaC

Job DescriptionPart-Time Nurses Wanted – Flexible Hours! About Elite Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care! Job Summary The Registered Nurse (RN) is responsible for the creation of the Care Plan and overseeing the health and wellness of patients/clients as indicated by the Care Plan. This role ensures compliance with nursing/clinical standards, federal, state, and local regulations, and company policies. The RN provides direct skilled nursing services, performs private duty nursing, and supports the professional development of Caregivers Essential Duties and Responsibilities: • Administers the appropriate Care Plan in collaboration with the Director of Nursing, patient/client/caregivers, physicians, and other care team members., • Offers ongoing instructions and care plan review to Caregivers during field visits, reinforcing standard precautions, client respect, HIPAA, POC Compliance, disease process and safety protocols., • Creates Plans of Care (POC) tailored to meet the client’s individual needs., • Reviews personal care plans from, orienting aides to follow the care plan as authorized by the RN., • Performs on-site orientations, quarterly supervision visits, skill checks, and annual performance evaluations for home care aides, ensuring compliance with federal, state, and accrediting body regulations., • Writes and updates client care plans at admission and as required., • Documents services rendered, changes in client conditions, and family/home situations accurately and timely., • Communicates with case managers or client’s legal representatives/family regarding concerns or changes in client status., • Provides ACD/PCA/HHA/SHA training based on the approved training program., • Provides initial and reassessment nursing assessments on all clients, following the guidelines set forth by the Department of Health., • Participates in audits conducted by the Agency and/or regulatory bodies., • Responsible for annual Caregiver assessment ensuring effectiveness of the care being Provides initial and reassessment nursing assessments on all clients, following the guidelines set forth by the Department of Health., • Participates in audits conducted by the Agency and/or regulatory bodies., • Creates Plans of Care (POC) tailored to meet the client’s individual needs., • Assigned a primary office location with flexibility to assist and travel to other locations as needed., • Performs other duties as assigned. Knowledge, Skills, and Abilities: • Excellent problem-solving abilities and strong organizational skills with minimal supervision required., • Competence in ensuring adherence to all pertinent federal and state rules and regulations., • Strong verbal and written communication skills; ability to effectively interact with staff, physicians, referral sources, patients, and families., • Demonstrated computer literacy skills., • Ability to read and comprehend documents such as safety protocols, operating procedures, maintenance instructions, and healthcare procedure manuals. Qualifications: Required: • Graduate of an approved school of professional nursing with a Diploma, Baccalaureate, or Master’s Degree., • Currently licensed and registered as a Registered Nurse in the practicing state (NYS required)., • Must be a licensed driver with independent transportation and current insurance coverage., • Compassionate, Caring & Understanding, • Driver’s license & vehicle, • Bilingual Preferred Preferred: • One year of satisfactory nursing experience in home care., • One year of experience in nursing care within an acute care facility., • Home Care Experience preferred., • Current CPR certification. Knowledge, Skills, and Abilities: • Excellent problem-solving abilities and strong organizational skills with minimal supervision required., • Competence in ensuring adherence to all pertinent federal and state rules and regulations., • Strong verbal and written communication skills; ability to effectively interact with staff, physicians, referral sources, patients, and families., • Demonstrated computer literacy skills., • Compassionate, Caring & Understanding, • Driver’s license & vehicle, • Bilingual Preferred Work Environment: • On the road, • Travel required 10-20% of time to other markets on an as needed basis Physical Requirements: • Ability to stand, walk, bend, and climb stairs frequently throughout the day, • Ability to lift, push, or pull up to 25–50 pounds occasionally (e.g., assisting patients, carrying medical equipment or supplies), • Manual dexterity and visual acuity necessary for performing clinical tasks (e.g., wound care, administering injections), • Ability to drive for extended periods and enter/exit a vehicle multiple times daily, • Capacity to work in a variety of home environments, which may include small or cluttered spaces, uneven surfaces, or limited climate control Work Environment: • This position requires frequent local travel to patient homes throughout the designated service area Powered by JazzHR UQs37rtWcl

Job DescriptionEligible for a $5,000 sign-on bonus after completing 90 days of employment About Elite Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care! Job Summary The Registered Nurse (RN) is responsible for the creation of the Care Plan and overseeing the health and wellness of patients/clients as indicated by the Care Plan. This role ensures compliance with nursing/clinical standards, federal, state, and local regulations, and company policies. The RN provides direct skilled nursing services, performs private duty nursing, and supports the professional development of Caregivers Essential Duties and Responsibilities: • Administers the appropriate Care Plan in collaboration with the Director of Nursing, patient/client/caregivers, physicians, and other care team members., • Offers ongoing instructions and care plan review to Caregivers during field visits, reinforcing standard precautions, client respect, HIPAA, POC Compliance, disease process and safety protocols., • Creates Plans of Care (POC) tailored to meet the client’s individual needs., • Reviews personal care plans from, orienting aides to follow the care plan as authorized by the RN., • Performs on-site orientations, quarterly supervision visits, skill checks, and annual performance evaluations for home care aides, ensuring compliance with federal, state, and accrediting body regulations., • Writes and updates client care plans at admission and as required., • Documents services rendered, changes in client conditions, and family/home situations accurately and timely., • Communicates with case managers or client’s legal representatives/family regarding concerns or changes in client status., • Provides ACD/PCA/HHA/SHA training based on the approved training program., • Provides initial and reassessment nursing assessments on all clients, following the guidelines set forth by the Department of Health., • Participates in audits conducted by the Agency and/or regulatory bodies., • Responsible for annual Caregiver assessment ensuring effectiveness of the care being Provides initial and reassessment nursing assessments on all clients, following the guidelines set forth by the Department of Health., • Participates in audits conducted by the Agency and/or regulatory bodies., • Creates Plans of Care (POC) tailored to meet the client’s individual needs., • Assigned a primary office location with flexibility to assist and travel to other locations as needed., • Performs other duties as assigned. Knowledge, Skills, and Abilities: • Excellent problem-solving abilities and strong organizational skills with minimal supervision required., • Competence in ensuring adherence to all pertinent federal and state rules and regulations., • Strong verbal and written communication skills; ability to effectively interact with staff, physicians, referral sources, patients, and families., • Demonstrated computer literacy skills., • Ability to read and comprehend documents such as safety protocols, operating procedures, maintenance instructions, and healthcare procedure manuals. Qualifications: Required: • Graduate of an approved school of professional nursing with a Diploma, Baccalaureate, or Master’s Degree., • Currently licensed and registered as a Registered Nurse in the practicing state (NYS required)., • Must be a licensed driver with independent transportation and current insurance coverage., • Compassionate, Caring & Understanding, • Driver’s license & vehicle, • Bilingual Preferred Preferred: • One year of satisfactory nursing experience in home care., • One year of experience in nursing care within an acute care facility., • Home Care Experience preferred., • Current CPR certification. Knowledge, Skills, and Abilities: • Excellent problem-solving abilities and strong organizational skills with minimal supervision required., • Competence in ensuring adherence to all pertinent federal and state rules and regulations., • Strong verbal and written communication skills; ability to effectively interact with staff, physicians, referral sources, patients, and families., • Demonstrated computer literacy skills., • Compassionate, Caring & Understanding, • Driver’s license & vehicle, • Bilingual Preferred Work Environment: • On the road, • Travel required 10-20% of time to other markets on an as needed basis Physical Requirements: • Ability to stand, walk, bend, and climb stairs frequently throughout the day, • Ability to lift, push, or pull up to 25–50 pounds occasionally (e.g., assisting patients, carrying medical equipment or supplies), • Manual dexterity and visual acuity necessary for performing clinical tasks (e.g., wound care, administering injections), • Ability to drive for extended periods and enter/exit a vehicle multiple times daily, • Capacity to work in a variety of home environments, which may include small or cluttered spaces, uneven surfaces, or limited climate control Work Environment: • This position requires frequent local travel to patient homes throughout the designated service area Powered by JazzHR s0vi4W5dYY

Job Description Position Overview: MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day. Under the supervision of the Director of Long Term Care Clinical Programs, the MLTC Care Manager Team Lead is responsible for the day-to-day supervision of a team of care managers within the MLTC department as they strive to keep our members safe and thriving at home. The Care Manager (CM) Team Lead provides comprehensive support and guidance on processes/workflows, identifies training needs, tracks and coaches on productivity, and ensures that high-quality care management is delivered through call and chart audits. This position also conducts new hire onboarding and continued training for all clinical MLTC/MAP staff, participates and interacts with all staff in a supportive role to ensure effective daily operations, and enhances communication and processes across the clinical and non-clinical areas of the department and between other departments. The position also oversees care management to members in long-term care and utilization management of MLTC and personal care services (PCS) for Medicaid managed care. Work Shifts 9:00AM-5:00PM Duties & Responsibilities • Provides guidance to the CMs within the MLTC Department offering care management to members in several lines of business, particularly as it pertains to new processes and workflows which support program operations., • Oversees utilization management of MLTC and PCS, including ensuring compliance with correct, timely review of cases and member/provider communication., • Oversees daily monitoring of staff productivity and tracking of compliance with monthly member outreach calls and annual comprehensive, person-centered service plans., • Oversees care coordination of members residing in and transitioning from skilled nursing facilities, and, in tandem with other MLTC colleagues, optimize the relationship with the nursing home staff to ensure open and productive collaboration., • Promotes and facilitates a collaborative, multidisciplinary approach, supporting MLTC effective and coordinated care operations amongst disciplines/teams., • Oversees clinical program training/retraining and creation and updating of departmental training tools and resources to support the delivery of high quality, efficient care management., • Serves as a subject matter expert and training expert for Clinical Care Management processes and protocols in MetroPlusHealth Systems such as Care Connect, DCMS, Cisco, and all other programs which support MLTC operations., • Oversees and monitors Care Managers’ ACD activity and reporting., • Conducts quality reviews of recorded calls and audits care management documentation, then provides direct feedback and coaching to staff on findings., • Works collaboratively with MLTC management team to ensure program goals, projects and initiatives are implemented following departmental workflows and policy standards., • Works with the team to meet goals for performance improvement projects related to preventing falls and hospitalizations as well as initiatives to improve preventative care and meet other critical quality metrics among members in all lines of business., • Supports Care Management staff as needed when management is in meetings and/or working on other program initiatives, • All other duties or actions as required under the direction of the MLTC management teamMinimum Qualifications, • Bachelor’s degree from an accredited college or university in Nursing or related health care field required; BSN preferred., • 3-5 years of experience required in Care Management and/or Managed Care – Medicaid/MLTC/MAP., • Knowledge of MLTC program requirements required., • Knowledge of long-term care settings., • Experience as a user/reviewer of the UAS tool., • Proficiency with healthcare terminology such as ICD-10 codes, medical abbreviations., • Knowledge of utilization management processes; experience serving as a utilization management reviewer preferred., • Integrity and Trust, • Customer Service Focus, • Knowledge and expertise of computer systems, with proficiency in Microsoft, • office products, • Excellent communications, written and analytical skills, • Strong organizational skills required., • Microsoft Excel skills with the ability to edit, search, sort/filter, format/use styles, create tables, calculate data using functions and formulas and create/use PivotTables for analyzing data

Job DescriptionPRN/Part-time Nurses Wanted – Flexible Hours! About Elite Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care! Job Summary The Registered Nurse (RN) is responsible for the creation of the Care Plan and overseeing the health and wellness of patients/clients as indicated by the Care Plan. This role ensures compliance with nursing/clinical standards, federal, state, and local regulations, and company policies. The RN provides direct skilled nursing services, performs private duty nursing, and supports the professional development of Caregivers Essential Duties and Responsibilities: • Administers the appropriate Care Plan in collaboration with the Director of Nursing, patient/client/caregivers, physicians, and other care team members., • Offers ongoing instructions and care plan review to Caregivers during field visits, reinforcing standard precautions, client respect, HIPAA, POC Compliance, disease process and safety protocols., • Creates Plans of Care (POC) tailored to meet the client’s individual needs., • Reviews personal care plans from, orienting aides to follow the care plan as authorized by the RN., • Performs on-site orientations, quarterly supervision visits, skill checks, and annual performance evaluations for home care aides, ensuring compliance with federal, state, and accrediting body regulations., • Writes and updates client care plans at admission and as required., • Documents services rendered, changes in client conditions, and family/home situations accurately and timely., • Communicates with case managers or client’s legal representatives/family regarding concerns or changes in client status., • Provides ACD/PCA/HHA/SHA training based on the approved training program., • Provides initial and reassessment nursing assessments on all clients, following the guidelines set forth by the Department of Health., • Participates in audits conducted by the Agency and/or regulatory bodies., • Responsible for annual Caregiver assessment ensuring effectiveness of the care being Provides initial and reassessment nursing assessments on all clients, following the guidelines set forth by the Department of Health., • Participates in audits conducted by the Agency and/or regulatory bodies., • Creates Plans of Care (POC) tailored to meet the client’s individual needs., • Assigned a primary office location with flexibility to assist and travel to other locations as needed., • Performs other duties as assigned. Knowledge, Skills, and Abilities: • Excellent problem-solving abilities and strong organizational skills with minimal supervision required., • Competence in ensuring adherence to all pertinent federal and state rules and regulations., • Strong verbal and written communication skills; ability to effectively interact with staff, physicians, referral sources, patients, and families., • Demonstrated computer literacy skills., • Ability to read and comprehend documents such as safety protocols, operating procedures, maintenance instructions, and healthcare procedure manuals. Qualifications: Required: • Graduate of an approved school of professional nursing with a Diploma, Baccalaureate, or Master’s Degree., • Currently licensed and registered as a Registered Nurse in the practicing state (NYS required)., • Must be a licensed driver with independent transportation and current insurance coverage., • Compassionate, Caring & Understanding, • Driver’s license & vehicle, • Bilingual Preferred Preferred: • One year of satisfactory nursing experience in home care., • One year of experience in nursing care within an acute care facility., • Home Care Experience preferred., • Current CPR certification. Knowledge, Skills, and Abilities: • Excellent problem-solving abilities and strong organizational skills with minimal supervision required., • Competence in ensuring adherence to all pertinent federal and state rules and regulations., • Strong verbal and written communication skills; ability to effectively interact with staff, physicians, referral sources, patients, and families., • Demonstrated computer literacy skills., • Compassionate, Caring & Understanding, • Driver’s license & vehicle, • Bilingual Preferred Work Environment: • On the road, • Travel required 10-20% of time to other markets on an as needed basis Physical Requirements: • Ability to stand, walk, bend, and climb stairs frequently throughout the day, • Ability to lift, push, or pull up to 25–50 pounds occasionally (e.g., assisting patients, carrying medical equipment or supplies), • Manual dexterity and visual acuity necessary for performing clinical tasks (e.g., wound care, administering injections), • Ability to drive for extended periods and enter/exit a vehicle multiple times daily, • Capacity to work in a variety of home environments, which may include small or cluttered spaces, uneven surfaces, or limited climate control Work Environment: • This position requires frequent local travel to patient homes throughout the designated service area Powered by JazzHR QLLEr9uWYH

Job DescriptionEligible for a $5,000 sign-on bonus after completing 90 days of employment About Elite Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care! Job Summary The Registered Nurse (RN) is responsible for the creation of the Care Plan and overseeing the health and wellness of patients/clients as indicated by the Care Plan. This role ensures compliance with nursing/clinical standards, federal, state, and local regulations, and company policies. The RN provides direct skilled nursing services, performs private duty nursing, and supports the professional development of Caregivers Essential Duties and Responsibilities: • Administers the appropriate Care Plan in collaboration with the Director of Nursing, patient/client/caregivers, physicians, and other care team members., • Offers ongoing instructions and care plan review to Caregivers during field visits, reinforcing standard precautions, client respect, HIPAA, POC Compliance, disease process and safety protocols., • Creates Plans of Care (POC) tailored to meet the client’s individual needs., • Reviews personal care plans from, orienting aides to follow the care plan as authorized by the RN., • Performs on-site orientations, quarterly supervision visits, skill checks, and annual performance evaluations for home care aides, ensuring compliance with federal, state, and accrediting body regulations., • Writes and updates client care plans at admission and as required., • Documents services rendered, changes in client conditions, and family/home situations accurately and timely., • Communicates with case managers or client’s legal representatives/family regarding concerns or changes in client status., • Provides ACD/PCA/HHA/SHA training based on the approved training program., • Provides initial and reassessment nursing assessments on all clients, following the guidelines set forth by the Department of Health., • Participates in audits conducted by the Agency and/or regulatory bodies., • Responsible for annual Caregiver assessment ensuring effectiveness of the care being Provides initial and reassessment nursing assessments on all clients, following the guidelines set forth by the Department of Health., • Participates in audits conducted by the Agency and/or regulatory bodies., • Creates Plans of Care (POC) tailored to meet the client’s individual needs., • Assigned a primary office location with flexibility to assist and travel to other locations as needed., • Performs other duties as assigned. Knowledge, Skills, and Abilities: • Excellent problem-solving abilities and strong organizational skills with minimal supervision required., • Competence in ensuring adherence to all pertinent federal and state rules and regulations., • Strong verbal and written communication skills; ability to effectively interact with staff, physicians, referral sources, patients, and families., • Demonstrated computer literacy skills., • Ability to read and comprehend documents such as safety protocols, operating procedures, maintenance instructions, and healthcare procedure manuals. Qualifications: Required: • Graduate of an approved school of professional nursing with a Diploma, Baccalaureate, or Master’s Degree., • Currently licensed and registered as a Registered Nurse in the practicing state (NYS required)., • Must be a licensed driver with independent transportation and current insurance coverage., • Compassionate, Caring & Understanding, • Driver’s license & vehicle, • Bilingual Preferred Preferred: • One year of satisfactory nursing experience in home care., • One year of experience in nursing care within an acute care facility., • Home Care Experience preferred., • Current CPR certification. Knowledge, Skills, and Abilities: • Excellent problem-solving abilities and strong organizational skills with minimal supervision required., • Competence in ensuring adherence to all pertinent federal and state rules and regulations., • Strong verbal and written communication skills; ability to effectively interact with staff, physicians, referral sources, patients, and families., • Demonstrated computer literacy skills., • Compassionate, Caring & Understanding, • Driver’s license & vehicle, • Bilingual Preferred Work Environment: • On the road, • Travel required 10-20% of time to other markets on an as needed basis Physical Requirements: • Ability to stand, walk, bend, and climb stairs frequently throughout the day, • Ability to lift, push, or pull up to 25–50 pounds occasionally (e.g., assisting patients, carrying medical equipment or supplies), • Manual dexterity and visual acuity necessary for performing clinical tasks (e.g., wound care, administering injections), • Ability to drive for extended periods and enter/exit a vehicle multiple times daily, • Capacity to work in a variety of home environments, which may include small or cluttered spaces, uneven surfaces, or limited climate control Work Environment: • This position requires frequent local travel to patient homes throughout the designated service area Powered by JazzHR fltlvcJCvw

Job Description BGB Group VP, Associate Creative Director, Copy Our Agency BGB is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we're hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth. Position Overview The VP, Associate Creative Director, Copy is a senior-level creative department position. The CD/ACD is the key day-to-day point of contact and partner for Account Management in defining and executing the promotional plan for the client's business. Responsibilities • Oversight of the book of business for a brand or brands handled by his/her creative team, • In partnership with the CD/ACD, Art, ensures the quality of ideation and execution of all work across assigned brands, • Partners with Medical to maintain the highest level of scientific accuracy in development of promotional work, as well as exploration of new opportunities based upon the data, • Partners with Strategy and Account on project deliverables and objectives, • Crafts superior promotional copy, including messages, concepts, and campaigns, • Has the strategic acumen to complete the Creative Brief for conceptual assignments, and refine it with input from Creative Director, Medical, Account, and Strategy, • Creative leadership, • Leads cross-department conceptual efforts, • Takes a key role in developing and presenting new business pitches, • Sets and reinforces standards for creative excellence (STORM criteria) across the department, • Serves as a senior creative lead for the extended agency team; value recognized by the client, • Takes a leadership role on team strategic and tactical planning, • Partners with Studio, Digital, and Presentation to help establish and maintain the highest possible standards of execution for all materials across media, • Discovers and delivers enrichment opportunities for the department and the agency; enhances agency-wide initiatives such as Start Class, • Team management, • Evaluates creative ideation and execution; provides perspective for enhancement of team skill set and expertise, • Provides regular feedback, including completion of APEs, and encourages their professional development, • Responsible for team utilization and workflow (staff allocation, project timing, and budgets) and issue management, • Exceptional creative ideation and evaluation skills, with the facility to work across media and audiences, • Routinely puts the best work on the wall in creative reviews—a go-to person for great ideas, • Expertise and understanding of the regulatory and business environment of healthcare communications, • Able to conceive and deliver strong presentations, whether on creative, strategic, or agency educational topics, • 8+ years in healthcare communications, ideally with a history of leadership in, • Large team and/or multiple brand management, • Bringing new assets from pre-launch through launch (including high-science and accelerated approval products, with cross channel campaign execution), • Cross-functional teams (combining Medical Communications, PR, Promotion, etc.), • New business pitches, • Global assignments, • Bachelor's degree preferred, • Continually pursues personal development to stay current and better understand our brands and business The salary range provided is for the NYC-hybrid position, which requires occasional in-office presence, and represents what a potential hire may expect to earn in this role at BGB. For candidates in other locations, salary will be adjusted to reflect local market rates. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGB Group. BGB Group is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

Job Description Imre is an independent, award-winning, brand-engagement creative agency that helps consumer and healthcare brands connect authentically with people in some of the most important decisions of their lives. At Imre, we believe in the five core values of Empathy, Optimism, Kindness, Innovation, and Disruption as the basis for business. Our culture is steeped in the personalities of our three home cities (New York, Philadelphia, and Baltimore) as well as our WFA employees around the USA. We are LGBTQ+- founded, and for 30 years have strongly believed that diversity is one of the key drivers of great creative and one of the keys to our success. We're looking to add to our team of experts, and can't wait to meet you! Imre is an independent, award-winning, brand-engagement creative agency that helps consumer and healthcare brands connect authentically with people in some of the most important decisions of their lives. At Imre, we believe in the five core values of Empathy, Optimism, Kindness, Innovation, and Disruption as the basis for business. Our culture is steeped in the personalities of our three home cities (New York, Philadelphia, and Baltimore) as well as our WFA employees around the USA. We are LGBTQ+- founded, and for 30 years have strongly believed that diversity is one of the key drivers of great creative and one of the keys to our success. We're looking to add to our team of experts, and can't wait to meet you! Principle Responsibilities And Duties • Art Direction through all phases. New business, pitching, ramp-up and delivery, • Communicate conceptual ideas in an effective manner. Translating big ideas into effective strategies for patient, caregiver and HCP audiences, • Establish and maintain rapport and build relationships with cross functional partners, • Responsible for leading the team from inception to final product and ensures quality of content and style to meet the clients marketing strategies and objectives, • BA in Graphic Design, Fine Arts or related, • 8+ years of experience in graphic design or a related role, • A portfolio of healthcare work that disrupts the status quo, • A deep understanding of the different approaches to marketing to patients vs. HCPs, • An ability to organize and write compelling verbal presentations accompanied with high-impact visuals imre is an equal employment opportunity employer. Employment decisions are based on merit, qualifications, abilities and business needs. imre does not discriminate in employment opportunities or practices on the basis of race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, physical or mental disability, marital status, veteran status, genetic information or any other characteristic protected by law. This policy governs all terms and conditions of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training.

Job Description SPCSHP, part of independent group MSQ Partners, has spent 25 years helping brands make meaningful human connections through curiosity and belief. As a diverse community of creative specialists, we like to think of ourselves as “explorers, not settlers” — building partnerships with ambitious brands such as Chase, Dairy Queen, BOTOX® Cosmetic, Early Warning and Dropbox. With a range of proprietary offerings and tools and a team of over 100 diverse crew members, we are constantly growing and are thrilled by the prospect of you joining our next endeavor. SPCSHP is looking for an Associate Creative Director Team. The team will work with the Creative Director to lead an exciting piece of new business in the pharma space. They will be a trusted partner to clients to understand and appreciate their marketing challenges while evolving their brand for today’s competitive landscape. WE ARE OPEN TO PRE EXISTING TEAMS OR SEPARATES! Role + Responsibilities: • Help develop and review creative briefs that provide strategic insight(s) and creative inspiration., • Ensure that creative presentations to the client meet the highest professional standards., • Collaborate with all disciplines across the agency to produce projects of creative excellence., • Be comfortable with production and post-production with minimal supervision., • Ability to bring strong conceptual ideas that are strategically correct, on brief and mindful of FDA regulations, • Provides proactive contributions to the client’s business, demonstrating best-in-class campaigns, • Works with Account leads to secure and drive new initiatives for clients, • Prepares and delivers presentations representing the creative with in-depth knowledge of why choices are being made, • Accurately communicates team’s efforts internally / externally and reward success within the team Requirements • 7+ years of experience at an advertising agency within the pharma space, • Must be based in NYC, • Portfolio of work demonstrating conceptual capabilities in all mediums, • A proven track record of conceptual creative ability and judgment, • Successful client contact experience and ability to grow business organically, • The ability to work collaboratively with cross-disciplinary teams The salary band for this role is $135- $170. Where a prospective new hire's base salary will fall within this band depends on several factors including their qualifications and experience, the skill level required in the role, market rates, and the salaries of existing crew members at SPCSHP within the same role to maintain equity.

Job DescriptionCompany Description About Sia Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes. About Sia Experience - Creative Sia Experience is the full-service creative agency within Sia. In the SiaX-Creative business line, we combine creative, CX, marketing, and deep AI expertise with industry leading knowledge to deliver impactful, growth-focused solutions for our clients. By bringing together agencies known for creating standout work for leading brands, Sia is building SiaX into a premier player in the creative and digital agency space—pairing the speed, creativity, and independence of top boutique shops with the reach and resources of a global network. At SiaX we’re nimble, deeply collaborative, and known for delivering high-impact work with lean teams. As strategic partners to our clients, we focus on building brands and delivering growth for clients that are aiming to break through creative barriers and accelerate digital transformation. It’s an exciting time to join us. SiaX has long been the agency behind some of the world’s biggest brands—now we’re expanding, becoming one of the most recognizable names for companies that demand bold, business-driving creative. We’re shaping SiaX into the go-to agency of the future. This is your chance to be part of that growth, working alongside top-tier creatives and agency leaders to continuously evolve what a modern, full-service agency can be. Opportunities like this don’t come around often—if you want in on the next level, this is it. Job Description We’re looking for an Associate Creative Director who leads by example — as both a high-concept thinker and a thoughtful team manager. You’ll guide the creative vision and the creative people, ensuring the work is strategically on point, visually stunning, and executed at the highest level. This role is about more than crafting campaigns — it’s about shaping them, selling them, and scaling the team that brings them to life. You could be aligned with the needs of this role if you’ve been an ACD at a digital advertising agency and directly managed designers and creative team members-not just mentored, but formally led as a people manager. You’ve been responsible for their performance, growth, and development, providing regular feedback and creating clear paths for progression. On the work side, you’ve owned full campaigns from start to finish — leading concept development, guiding execution, and ensuring creative is aligned across every channel. Your Impact • Own the creative vision and execution of integrated 360 campaigns across digital, paid social, and experiential touchpoints., • Translate strategic briefs into bold, thoughtful concepts that elevate the brand and meet business goals., • Lead the creative development process in collaboration with copy, strategy, UX, and production partners., • Present and pitch work with confidence — internally and externally — inspiring trust and enthusiasm., • Directly manage junior and mid-level creatives, providing structured feedback, career support, and growth opportunities., • Bring fresh, innovative thinking — from generative AI to design-forward performance content., • The Work: Campaigns are not only award-worthy but drive measurable results — higher engagement, conversion, and creative consistency across every touchpoint. Concepts land fast, revisions are fewer, and execution is elevated across the board., • The Team: Designers grow under your leadership — they’re more confident, more efficient, and more invested. Turnover is low, morale is high, and junior creatives start thinking like leads., • The Client: Clients come back with more — more trust, more projects, and bigger scopes. They see you as a strategic partner who makes their brand better, not just the work. Qualifications, • 6+ years in a creative or advertising agency, with at least 1–2 years managing direct reports and driving creative growth as a people leader., • Proven track record leading integrated campaigns across paid social, digital, and brand — with a portfolio that showcases conceptually strong, high-performing work., • Expert-level design skills with deep proficiency in Figma and Adobe Creative Suite; a sharp eye for layout, typography, and visual storytelling., • Hands-on experience applying generative AI tools to accelerate ideation, enhance design output, or scale content production., • Clear, confident communicator — skilled at giving and receiving feedback, presenting ideas, and collaborating across teams., • Bachelor's degree Additional Information Compensation & Benefits We believe in supporting our team professionally and personally. Here’s a snapshot of the comprehensive benefits you’ll enjoy as part of Sia. Competitive Compensation * Annual base salary between $130k - 150k, commensurate with experience and qualifications * Annual performance based discretionary bonus Robust Health Coverage * 3 Medical plans * Dental and Vision * Life, AD&D and other voluntary insurance Tax-Advantaged Accounts * 401K retirement plan * 4% matching and 100% vested upon enrollment * Health Savings Account (HSA) * Flexible Spending Account (FSA) * Health, Dependent Care, Commuter Family Friendly Benefits * 100% paid parental leave for all new parents with eligible tenure * Building Healthy Families program if enrolled through Medical plan Time Off to Recharge * Generous Paid Time Off (PTO) policy * 9 company holidays plus 1 floating holiday Extras that Make Life Easier * College savings and student loan repayment assistance * Monthly cell phone stipend * Access to wellness programs at no cost if enrolled through Medical plan, including: * Gym membership reimbursement * LiveHealth Online virtual care * Personalized support from a Well-being Coach * Employee Assistance Program at no cost * Free confidential counseling and emotional support services * On-demand access to Emotional Well-being resources (ranging from relaxation techniques to stress management) Diversity, Equity, Inclusion & Belonging At Sia, we believe in fostering a diverse, equitable and inclusive culture where our employees and partners are valued and thrive in a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion. Our commitment toward inclusion motivates dynamic collaboration with our clients, building trust by creating an inclusive environment of curiosity and learning which affects lasting impact. Please visit our website for more information. Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs. Office Workplace Guidelines Sia is committed to providing a flexible workplace environment that supports client, business, and market needs. Consultants located in our primary market office locations—New York City, Charlotte, Seattle, and San Francisco—are expected to live within a reasonable commuting distance and attend the office at least three days per week. For Consultants outside of our primary markets, we can offer more flexible in-person requirements in accordance with your location. Work Authorization & Sponsorship At this time, Sia does not intend to pursue employment with applicants who will require now or in the future visa by our company for work authorization in the United States (i.e., H1-B visa, F-1 visa (OPT), TN visa, or any other non-immigrant status).

Job Description Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: The outdoors, by nature, is a place that inspires. At Vail Resorts, we are lucky to work in the outdoor space every day in hopes of inspiring everyone to get outside and discover the experiences of a lifetime. This role plays a big part in making that happen. As the Associate Creative Director--Copywriter, you will get the opportunity to combine your passion for storytelling and creative leadership to propel a team of internal and external creatives to problem solve in a way that has a lasting impact across the world-class brands within the Vail Enterprise. But you won’t be alone on this journey. Expect to build strong relationships with stakeholders as you collaborate to define briefs, sync on strategy, and elevate the brand to be a cultural powerhouse. This role reports to the Creative Director of Creative Services. What You’ll Do: • Lead creative development for Epic Pass, Resort Brands, and/or all other lines of business, ensuring work elevates each brand while aligning with business strategies and objectives., • Responsible for setting and maintaining copy standards across all brands., • Partner with the ACD—Art Director to maintain a shared standard of creative excellence across all brands., • Partner with Account Managers and Brand Owners to develop work from brief to execution., • Work directly with stakeholders to gain alignment on projects based on key inputs and feedback., • Help create and foster a positive creative culture across the full organization., • Shape and maintain voice and design standards., • And, of course, you’ll head to the mountains from time to time. Job Specifications: • Starting Wage: $93,000 -$125,000 + annual bonus, • Employment Type: Year Round, • Shift Type: Full Time, • Minimum Age: At least 18 years of age, • Housing Availability: No Job Responsibilities: • Mastery of copy and brand voices with the ability to drive art direction and design across all brands., • Lead concept development and creative execution across campaigns, content, and brand initiatives., • Manage and mentor a team of multiple creatives (copywriters and art directors), providing feedback, coaching, and fostering their growth., • Accountable for managing freelance talent, from resourcing, reviewing work and budgeting based on defined scopes., • Partner with cross-functional teams (strategy, design, marketing) to ensure creative aligns with business goals., • Write and edit compelling copy across multiple channels, from digital and social to video and experiential., • Ensure creative consistency across all brand touchpoints., • Have a deep understanding of brands across the organization (positioning, audience, brand guides, values, voice)., • Present work confidently to internal stakeholders and, when needed, to clients or executive leadership., • Manage multiple projects simultaneously while meeting deadlines and maintaining quality standards., • Drive the creative review process by setting up creative reviews and providing clear and actionable direction., • Ensure alignment with the Creative Director on critical decision points across a project timeline. Lead regular meetings to review work and discuss creative support., • Bring in and share cultural trends, competitive work, and campaigns from outside the category to inform and inspire the work., • Ability to learn and empower the team to use AI tools, specific to copy, to create project efficiency and streamline workloads. Job Requirements: • 8+ years of creative experience, 1-2 years must be in an ACD role, with a focus on copywriting, at an agency, in-house brand team, or both., • A proven track record of concepting and producing engaging, breakthrough work across a variety of media., • Experience leading and mentoring creative teams and collaborating with cross-disciplinary partners., • Strong understanding of brand strategy, tone of voice, and integrated marketing campaigns., • Exceptional communication and presentation skills., • Ability to manage a freelance network and budget effectively., • Proficiency with project management and proofing tools and creative workflows., • A portfolio showcasing your best creative work, storytelling chops, and case studies that explain the impact of the work., • Lead with a “Yes and” mentality when it comes to feedback., • Maintain a positive attitude and growth mindset The expected Total Compensation for this role is $93,000 -$125,000 + annual bonus. Individual compensation decisions are based on a variety of factors. Job Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons, • MORE employee discounts on lodging, food, gear, and mountain shuttles, • 401(k) Retirement Plan, • Employee Assistance Program, • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours), • Free ski passes for dependents, • Critical Illness and Accident plans Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 511910 Reference Date: 10/03/2025 Job Code Function: Marketing

Associate Creative Director strong copywriting skills lead creative ideation would like LinkedIn, Youtube experience help with executive copywriting ideally at least 6 years of experience remote role 1 year contract experience with Asana a plus Duties: Please provide the below details with your subs. Current Location and ability to meet location requirements Work Authorization status Availability to Start / upcoming vacations Interview Method Used (video or in-person only) prefer over telephone interview Technical Vetting Summary (if applicable who conducted it, what was assessed) Relevant Experience Overview (brief explanation of why the candidate is a strong fit) Resume Gaps or Job-Hopping Explanation Note any employment gaps and provide explanation if available) Call out any short stints, indicating whether the roles were contract or full time Motivation & Interest / Why the candidate is looking for a new opportunity POSITION SUMMARY Marketing team is seeking an ACD/Copywriter to work independently and use their own judgement to generate innovative content ideas that drive exceptional campaigns and results (its insurance business) brands and their senior executives. This role will serve as the steward of the brand voice and will be instrumental in crafting compelling, innovative social media content that builds brand loyalty, drives engagement, and connects authentically with audiences across platforms. As the ACD, you will work closely with our Social Media team, as well as our Multimedia, Creative, and Content Strategy teams, to concept and produce best-in-class, social-first creative that reflects our brand DNA and cultural relevance. IDEAL EXPERIENCE A successful candidate will have 6+ years of relevant experience concepting, writing, and producing social media content for a brand, publisher, or platform. The ACD/Copywriter will have experience drafting compelling copy that gets audiences to stop scrolling and consume more. The ideal candidate will be able to translate conceptual ideas into social media content, leveraging data-informed insights to adjust and improve performance. RESPONSIBILITIES Creative Concepting & Content Direction: Drive ideation and oversee the creation of engaging, platform-native content from product storytelling to thought leadership to quick-turn trend responses to culturally relevant campaigns. Oversee end-to-end social campaigns from concept through production and delivery, ensuring creative excellence and consistency with brand voice. Thought Leadership Amplification support the Content Strategy team with identifying unique and innovative ways to promote long-form thought leadership content on social media Proof of Concepting: Ideate and produce posts across platforms to demonstrate and / or sell-in concepts. Performance Driven Insights: Create with purpose balancing emotional resonance with business results and evolve work based on performance insights. Brand Stewardship: Ensure all content aligns with visual and tonal standards, while evolving with the social and cultural landscape. Be a social media expert: Always watching, learning, and applying the latest trends, formats, and platform updates to keep our work fresh and competitive. Build confidence with internal stakeholders through compelling presentation of content ideas.

Job Description Under direct supervision, plan, organize, facilitate, and monitor the activities of children enrolled in the Rise Up & Walk After-school & Enrichment Program. Monitor and interact with students to keep students engaged in intellectual, creative, artistic, and physical activities. Participate and assist with the activities of children enrolled in the after-school program, as needed. Duties: Assist in the planning and implementation of a daily program that will meet the needs of the children in attendance; set up program, project, and activity areas as needed. Collaborate and assist staff in designing and implementing activities and assignments to encourage attendee's intellectual, creative, artistic, and athletic enrichment and abilities; assist students in working on and completing after-school program assignments, projects, and activities. Monitor individuals or small groups of students assigned to an after-school program; assure student understanding of program rules and procedures; maintain appropriate order and student conduct. Monitor children to ensure their health, safety, and physical well-being; Able to perform routine First Aid and CPR; perform first aid in emergencies according to established procedures; enforce and ensure health and safety rules and procedures are observed. Interact with children to build self-esteem and form a comfort level with their peers; answer student questions, provide proper examples, emotional support, a friendly attitude, and general guidance. Assist in maintaining program standards of student behavior needed to achieve effective participation in activities without interfering with the natural, informal atmosphere of the After-School Program; assist in resolving student disputes; refer serious discipline problems to program Director/Supervisors. Maintain a clean and organized environment for students; demonstrate and involve students in cleaning and organizing the program activities areas before, during, and after use. Perform a variety of low-level clerical duties in support of program activities such as preparing, typing, duplicating and filing materials; log and record information; create and maintain records and files as assigned; answer telephones and schedule activities as assigned. Operate a variety of after-school program supplies and equipment including athletic equipment, art and crafts equipment, and office equipment as assigned. Work with others in the program to develop and implement a public relations agenda to promote student enrollment and communicate the objectives and activities of the after-school program. Participate in regular staff meetings and assist with in-service training as needed. Perform related duties as assigned. Monitor/observe and report student behavior. Observe health and safety regulations. Work independently and as a member of a team. Operate a variety of office and classroom equipment including a computer. Operate and use a variety of athletic and arts and crafts-related materials and equipment. Learn, follow, and explain program rules, regulations, policies, and daily practices of assisting in the after-school program operation. Main Office Rise Up & Walk Youth Outreach Center Inc. 1086 Myrtle Avenue Brooklyn N.Y. 11206 T: 718.971.9940 P: 718.301.7018 Work Site # 1: Lyndon B. Johnson Elementary School 763 Knickerbocker Avenue Brooklyn, N.Y. 11207 Work Site # 2: P.S. 243K- The Weeksville School 1580 Dean Street Brooklyn N.Y. 11213 Company DescriptionRise Up & Walk After School Programs (RUNW) provide quality youth development opportunities to school-age children and youth for three hours directly after school. Research shows that children who participate in quality afterschool programs have higher school attendance and academic achievement and are less likely to be involved in risky behaviors during the afterschool hours. Our Afterschool Programs are supported by school, community, public and private partnerships. RUNW offers a broad range of educational, recreational and culturally age-appropriate activities that serve as a wrap-around support to what happens during the school day. RUNW also provide working parents with a familiar safe haven, after the bell for their children. Youth and family involvement in program planning and implementation is a key component. Programs operate five-days-a-week during the regular school year and may elect to operate during school breaks. Programs may also extend hours into the evening hours, particularly when serving older adolescents. The Rise Up & Walk After School Program (RUNW) accepts childcare vouchers from ACS, ACD HRA and Unions. Some programs may elect to receive fees for services provided. Our programs are licensed by OCFS and DOH. These vouchers will enable (RUNW) to continue partnering with local community schools to provide after-school services at available sites for 2500 youth across New York City.Rise Up & Walk After School Programs (RUNW) provide quality youth development opportunities to school-age children and youth for three hours directly after school. Research shows that children who participate in quality afterschool programs have higher school attendance and academic achievement and are less likely to be involved in risky behaviors during the afterschool hours. Our Afterschool Programs are supported by school, community, public and private partnerships. RUNW offers a broad range of educational, recreational and culturally age-appropriate activities that serve as a wrap-around support to what happens during the school day. RUNW also provide working parents with a familiar safe haven, after the bell for their children. Youth and family involvement in program planning and implementation is a key component. Programs operate five-days-a-week during the regular school year and may elect to operate during school breaks. Programs may also extend hours into the evening hours, particularly when serving older adolescents.\r\nThe Rise Up & Walk After School Program (RUNW) accepts childcare vouchers from ACS, ACD HRA and Unions. Some programs may elect to receive fees for services provided. Our programs are licensed by OCFS and DOH. These vouchers will enable (RUNW) to continue partnering with local community schools to provide after-school services at available sites for 2500 youth across New York City.

Job Description The function of the Program Manager position is to facilitate and monitor each SACC (School Age Childcare) Licensed program within assigned communities implemented in collaboration with independent instructors/vendors, school administration, and other community-based agencies. The Program Manager will work closely with the Program Director on day-to-day operations, and programmatic special projects and liaise with other departments on programmatic projects/initiatives. Company DescriptionRise Up & Walk After School Programs (RUNW) provide quality youth development opportunities to school-age children and youth for three hours directly after school. Research shows that children who participate in quality afterschool programs have higher school attendance and academic achievement and are less likely to be involved in risky behaviors during the afterschool hours. Our Afterschool Programs are supported by school, community, public and private partnerships. RUNW offers a broad range of educational, recreational and culturally age-appropriate activities that serve as a wrap-around support to what happens during the school day. RUNW also provide working parents with a familiar safe haven, after the bell for their children. Youth and family involvement in program planning and implementation is a key component. Programs operate five-days-a-week during the regular school year and may elect to operate during school breaks. Programs may also extend hours into the evening hours, particularly when serving older adolescents. The Rise Up & Walk After School Program (RUNW) accepts childcare vouchers from ACS, ACD HRA and Unions. Some programs may elect to receive fees for services provided. Our programs are licensed by OCFS and DOH. These vouchers will enable (RUNW) to continue partnering with local community schools to provide after-school services at available sites for 2500 youth across New York City.Rise Up & Walk After School Programs (RUNW) provide quality youth development opportunities to school-age children and youth for three hours directly after school. Research shows that children who participate in quality afterschool programs have higher school attendance and academic achievement and are less likely to be involved in risky behaviors during the afterschool hours. Our Afterschool Programs are supported by school, community, public and private partnerships. RUNW offers a broad range of educational, recreational and culturally age-appropriate activities that serve as a wrap-around support to what happens during the school day. RUNW also provide working parents with a familiar safe haven, after the bell for their children. Youth and family involvement in program planning and implementation is a key component. Programs operate five-days-a-week during the regular school year and may elect to operate during school breaks. Programs may also extend hours into the evening hours, particularly when serving older adolescents.\r\nThe Rise Up & Walk After School Program (RUNW) accepts childcare vouchers from ACS, ACD HRA and Unions. Some programs may elect to receive fees for services provided. Our programs are licensed by OCFS and DOH. These vouchers will enable (RUNW) to continue partnering with local community schools to provide after-school services at available sites for 2500 youth across New York City.

Job Description BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Our family shelters are safe, welcoming spaces where families can stay temporarily while they work toward long-term stability. Program staff provide compassionate support, life-enhancing services, and community-based resources to help empower each family. Together, we guide families on their journey back to independence and into permanent housing. RESPONSIBILITIES • Follow all OSHA requirements., • Assist Director of Children's Services with the development of program goals and early childhood activities., • Assist in preparation of lesson plans in compliance with ACD regulations., • Create a nurturing and supportive environment for children., • Implement various early childhood educational, recreational and social activities that foster development and growth., • Engage children in team building activities., • Assist an individual child or group of children with dressing and toilet training; change diapers; ensure sanitary conditions., • Provide classroom management., • Attend regular staff meetings., • Attend training sessions and workshops on early childhood education., • Meet monthly with program coordinator and/or prograin director for supervision., • Act as a liaison with parents., • Perform additional duties as assigned. QUALIFICATIONS • Bachelors Degree, preferably in education or early childhood., • Clearance through New York State Central Registry and New York State Office of Children and Family Services., • First Aid, Cardio Pulmonary Resuscitation (CPR), and Responding to Emergency (RTE) certification, or obtain within 3-6 months., • Proficiency in English required; proficiency in a second language preferred., • Two years experience working in a day care, preschool, or special education setting preferred. SKILLS/ABILITIES • Excellent time management and communication skills., • Good writing skills., • Ability to work with infants and preschool children from the ages of 0-5 years., • Ability to use a computer for prolonged periods., • Ability to occasionally lift and/or move up to 30 pounds., • Ability to stand, walk, or sit for long periods of time., • Ability to climb five flights of stairs., • Ability to bend and retrieve objects and/or documents., • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation., • Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather. PYSICAL REQUIREMENTS • Ability to use a computer for prolonged periods., • Ability to occasionally lift and/or move up to 10 pounds., • Ability to stand, walk, or sit for long periods of time., • Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork., • Ability to bend and retrieve objects and/or documents., • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation., • Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. BronxWorks seeks to build an inclusive organization grounded in respect for differences. We support all aspects of diversity, and in accordance with federal, state and local laws, does not discriminate unlawfully against employees and applicants for employment on the basis of age, color, creed, disability, marital status, military status, national origin (including ancestry), predisposing genetic characteristic, race, sex, gender, actual or perceived sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), status as a victim of domestic violence, or any other characteristic protected by law. This commitment applies to all terms, conditions and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. #INDMID #ZR

Job Description Summary: Supervises a team of employees who receive incoming telephone calls involving domestic violence, rape, and other crimes that will, in some instances, require making quick decisions regarding the caller’s safety and well-being. The Team Leader has a key role in setting the standard for assessing human service needs via telephone using active listening, crisis intervention and/or suicide risk assessment skills. The Team Leader manages staff members who will normally elicit essential information from the caller including the problem (or complaint) determine the immediacy and type of response needed based on an initial risk assessment, and document critical aspects of the telephone call and actions taken on the agency’s database. This position assigns staff to perform their duties and responsibilities, and reviews their work for adherence to instructions, accuracy, completeness and conformance to accepted client-centered practices. To ensure quality assurance performance standards and expectations are being successfully carried out in the Hotlines, this position will take a pro-active role to develop and implement action plans to address problematic trends, sustain progress and continuous improvement. The Team Leader provides oversight and supplemental spot-checking for data and documentation quality initiatives, while offering coaching and development to Client Advocate Specialists and Shift Coordinators to improve their ability to explore callers’ mental and emotional state of mind through client centered, empowering, and non-judgmental language. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Participate in the recruitment, hiring and onboarding of new staff., • Supervises staff whose key role is to establish rapport with the caller and, through risk assessment skills acquired in Client-Centered Practice training, assist the caller to safety plan around the current situation. Staff may provide relevant information and referrals to resources that may assist the caller in maintaining their safety., • Provide weekly individual supervision to a direct reports using a reflective supervision model and a trauma informed approach., • Provide ad hock supervision and coaching to any advocate on shift as needed., • Utilize hotline technology to assess staff overall productivity. Including the accuracy and timeliness of case records that document client interactions., • Ensures smooth daily operation through shift monitoring and administration, including:, • Supporting staff to handle challenging calls and debriefing after challenging calls, • Supporting staff in handling calls through coaching, • Evaluating the quality of client experience on the hotline by examining abandonment rate, call volume, hold times, and answer time., • Handling client calls during busy periods as needed, to CAS standard, • Handling calls from social service and criminal justice providers, • Handling client complaints, and escalating complaints to Hotlines Senior Director as needed., • Monitoring staff attendance for shifts, training and staff meetings, • Documenting shift activities and issues, • Reviewing for accuracy and approving both e-time and funder timecards after designated deadlines., • Reviewing and monitoring direct reports leave time accruals to ensure that vacation, holiday, and other time off requests are processed according to company policy., • Acts as client risk specialist in managing clients who are at risk for suicide, and in supporting staff members who are responding to those clients’ needs, • Interviews prospective candidates for open positions and recommends hiring decisions in line with Safe Horizon’s hiring policies, • Communicates regularly with all staff to provide information and updates regarding program practice and operations, • Coordinates shelter intake and communicates daily to staff updated status and availability of shelter space derived from Shelter Occupancy and Referral System (SORTS) and/or Shelter staff, as well as troubleshoot shelter-related issues, to ensure seamless assignments of Hotlines clients into shelter spaces, • Establish and maintain clearly communicated consistent expectations of and goals for staff performance that focus on CCP standards (includes EPA goals) and document for employee file, • Assess and identify staff with performance issues. Collaborate with staff in the development of action plans to improve performance and document for employee file., • Master’s degree in human services field ( e.g., counseling, psychology, social work or related field) with at least 1 year of supervisory experience preferred, or Bachelor’s degree in human services field with at least 3 years of supervisory experience., • 2+ years of public contact experience (e.g., call center environment), preferably working with crime victims, dealing with individual problems and applying policies, procedures, and/or guidelines. Telephone counseling experience desirable. Knowledge: • Familiar with trauma and intimate partner violence and the prevention, treatment and recovery processes for victims, • Recognize the social, economic, familial and cultural contexts that affect victim’s lives, • Familiarity with human behavior and of causal factors underlying family breakdown;, • Ability to model, coach, motivate client facing staff, • Ability to use a trauma informed approach to addressing client, and or staff escalations, • Ability to assess and respond to an emergency/crisis and notify other parties when necessary, • Requires sound judgment and action in life-threatening situations, • Computer skills, including proficiency in MS Excel, Word, Outlook; and the Internet, • Proficiency with ACD / call center telecommunications technology and operations, • Ability to communicate effectively both orally and in writing;, • Respect and empathy for victims with a genuine desire and willingness to help people in need, • Recognition and belief in the empowerment of crime victims, and those that have been systematically oppressed., • Sensitivity to gender-related issues and/or cultural background of clients, • Commitment to maintaining high levels of skills and performance AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. This position is remote. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information:

Job DescriptionDescriptionOverview The Technology Infrastructure department is responsible for planning, engineering, installing and operating the technology infrastructure throughout NYPL. These PCs, phones, network equipment and communications circuits provide patrons and staff access to the Internet, public and enterprise applications and other information resources, thereby supporting the entire mission of the Library. We also work with Capital Planning to ensure that all new or renovated buildings include the latest in technology infrastructure. The Manager, Telecommunications will lead the Telecommunications team. The position is also responsible for interfacing with key business leaders to review needs, define requirements, and execute technical implementation. They will review upcoming technical needs (upgrades, road map) and determine optimal balance between functionality and security for such deployments. The manager will also have primary responsibility for reliable operation of in-house and contracted voice services. Key Responsibilities • Provide leadership in planning, deploying and operating the NYPL telephony environment, consisting of Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager and ACD systems, branch Nortel BCM and Partner key systems, and the IP, SIP and POTs circuits that connect them., • Deliver reliable voice calling, voicemail, ACD and audio conferencing services., • Lead efforts to install and upgrade the voice systems to a common VoIP platform., • Manage two staff Telecommunications Technicians, organizing their daily activities and ensuring their timely response to repairs and request tickets., • Supervise other IT staff and outside vendors as needed to complete telephony projects and repairs., • Prepare RFPs and bid specifications for voice equipment replacement, upgrade, and expansion, as well as small data/phone cabling installations., • Manage telecom vendors that provide hardware support and provision/maintain the circuits, and provide outsourced services such as voice conferencing., • Maintain an accurate inventory of the voice system equipment and circuits., • Periodically reconcile telecom bills against active services to ensure proper billing., • Bachelor's degree with a major in telecommunications, computer systems, or engineering, or strong combination of education and work experience, • 10 years of experience planning, installing and maintaining a large (1,000+ handsets, 500+ POTS lines, PRI and copper trunks) distributed (25+ locations) voice systemRequired Skills, • Familiarity with Nortel and Avaya hardware, including VoIP handsets, digital handsets, CS1000 PBXes., • Experience with Avaya Aura (including Session Manager, System Manager Call Manager) and ACD systems. Strong knowledge of vectoring., • Familiarity with IX messaging or comparable messaging system., • Understanding of structured cable systems., • Available on-call after hours and weekends., • Be Helpful to patrons and colleagues, • Be Resourceful in solving problems, • Be Curious in all aspects of your workPhysical Duties, • Limited physical effort is required, • Light lifting required, • Lifting up to 40 lbs. required Schedule M-F 9-5, some flexibility Weekends and nights as required.

Job Description BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 62 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field. The Willow Avenue Family Residence seeks an Early Childhood Educator/ Teacher Assistant. The position requires an associate’s degree and some experience working within an early childhood setting, or a High School diploma/GED. Child Responsibilities include instructing Preschool aged children in activities designed to promote social, physical and intellectual growth. The position requires clearance through the New York State Central Registry and New York State office of Children and Family Services. Experience with high scope curriculum, and bilingual (English/Spanish) is a plus. RESPONSIBILITIES • Follow all OSHA requirements., • Assist the Program Coordinator with the development of program goals and early childhood activities., • Monitor children in the classroom and document any findings regarding behavior, speech, physical or developmental delays., • Plan, develop and implement lesson plans in compliance with ACD regulations., • Create a nurturing and supportive environment for children., • Implement various early childhood age appropriate educational, recreational and social activities that foster the children’s development and growth, • Engage the children in team building activities., • Ensure sanitary conditions are in place when changing diapers, toilet training or assisting in dressing., • Maintain up-to-date attendance., • Maintain a pleasant, safe and sanitary environment in the classrooms., • Attend monthly childcare ream meetings, staff meetings, professional development workshops/ trainings., • Report to and meet monthly with coordinator., • Act as liaison with parents., • High school, GED required, or associate’s degree preferred, • A minimum of one year experience in an early childhood or daycare setting., • Proficiency in English is required, Spanish as a second language is a plus., • Proficiency in Microsoft Office suite and other standard business technology is required., • Possess a current Mandated Reporter – Child Abuse & Maltreatment Certificate by New York State., • Possess an up-to-date Adult Child & Infant CPR/ Pediatric First Aid Certificate., • Ability to occasionally lift and/or move up to 10 pounds., • Ability to stand, walk, or sit for long periods of time

Job Description BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 62 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field. RESPONSIBILITIES • Follow all OSHA requirements., • Assist the Program Coordinator with the development of program goals and early childhood activities., • Monitor children in the classroom and document any findings regarding behavior, speech, physical or developmental delays., • Plan, develop and implement lesson plans in compliance with ACD regulations., • Create a nurturing and supportive environment for children., • Implement various early childhood age appropriate educational, recreational and social activities that foster the children’s development and growth, • Engage the children in team building activities., • Ensure sanitary conditions are in place when changing diapers, toilet training or assisting in dressing., • Maintain up-to-date attendance., • Maintain a pleasant, safe and sanitary environment in the classrooms., • Attend monthly childcare ream meetings, staff meetings, professional development workshops/ trainings., • Report to and meet monthly with coordinator., • Act as liaison with parents., • Bachelor’s degree (Education or Early Childhood preferred), • Clearance through New York State Central Registry and the New York State Office of Children and Family Services, • First Aid, Cardiopulmonary Resuscitation (CPR), and Responding to Emergency (RTE) certification, or ability to obtain within 3-6 months, • Proficiency in English required; proficiency in a second language preferred, • Two years of experience working in a day care, pre-school, or special education setting preferred, • Follow all OSHA requirements, • Assist Program Director or Program Coordinator with the development of program goals and early childhood activities, • Assist in preparation of lesson plans in compliance with ACD regulations, • Create a nurturing and supportive environment for children, • Implement various early childhood educational, recreational and social activities that foster development and growth, • Engage children in team building activities, • Assist an individual child or group of children with dressing and toilet training; change diapers; ensure sanitary conditions, • Provide classroom management, • Attend regular staff meetings, • Attend training sessions and workshops on early childhood education, • Meet monthly with program coordinator and/or program director for supervision, • Act as a liaison with parents, • Excellent time management and communication skills, • Good writing skills

Job Description Title: Tier 2 Service Desk Analyst Duration: 3+ year contract Location: ONSITE 5 days a week at 55 Hudson Yards REQUIRED SKILLS AND EXPERIENCE • 3+ years experience as a Service Desk Analyst or Technical Support, • experience with white glove support c-level/executives preferred, • previous technical research experience for complex tickets, • hands-on documentation experience writing KBs, etc, • Proven expertise with positive customer service skills and communication skills, • onsite technical support experience as well as remote support, • Experience with ITSM / Ticketing systems, such as any of the following: BMC Remedy, Cherwell, Freshdesk, ServiceNow, Zendesk, • Demonstrated support of enterprise environments, including: (preferred to have experience, but if not we can teach!), • Hands-on and/or remote Break / Fix support of desktop and laptop computing equipment and peripherals, • Support of Microsoft Windows 10 Operating System Support of MS O365 provisioned accounts, • Support of mobile devices such as iphone, android, iPads, Surface Devices, etc. Password Reset, Account Unlock, etc., • Support of MacBook devices and MacOS Support of collaboration platforms and environments such as Zoom, Slack, MS Teams, etc., • Use of remote-support technologies such as Bomgar, TeamViewer, BeyondTrust., etc. NICE TO HAVE SKILLS AND EXPERIENCE • Prior experience working within a firm environment including Accounting, Consulting or Legal organizations is a strong plus, • Experience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9 (preferred), • ServiceNow experience, • Legal applications (iManage, InTapp, Box, etc), • Experience supporting MacOS 10-11; MacBook Air and MacBook Pro, • Technical certifications JOB DESCRIPTION An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk Analyst to join their 365, 24x7 Service Desk. The Service Desk supports roughly 3000+ end users. This analyst will sit onsite in the NYC office 5 days a week. The shift is 9AM EST-6PM EST. This role will primarily focus on 1st and 2nd level support handling software issues and more complex issues that may not have a KB written and it needs to be researched. Each field office has their own Desktop techs and this role will be a part of the Service Desk team - this team is encompassed of a virtual Tier 1, a virtual Tier 2 Application Support team and now onsite Tier 2 analysts. The onsite analysts can escalate internally to the virtual Tier 2 App team or to the Desktop team as needed. It is expected that this resource will be able to handle virtual and in-person live support. This resource will serve as one of the "faces" in person for the rest of the virtual service desk, so relationship building is key in this position. We want the end users to have a local onsite technician that they know. They won't be expected to be desktop support as there is another team responsible but more so be a trusted local Service Desk member and be able to connect with end users on a personal level. The firm is in the Top 50 largest law firms in the world; they focus on corporate, litigation, intellectual property, fund formation, public markets, employment, life sciences (#1 law firm for tech and life sciences IPOs), clean technology, real estate, financial services, retail, regulatory and energy practices. The firm received the following awards form Fortune Magazine: Best Companies to Work For, Best Workplaces for Women, Best Workplaces for Flexibility, Best Workplaces for Giving Back, and Best Workplaces for Parents. The Service Desk analyst will serve as the front line for the firm and will assist the organization in managing processes for Incident, Change, Service Request and Problem Management. We are seeking folks who are customer service-oriented, high energy, professional, and eager to learn new technologies. The total team of agents will be handling roughly 400-500 contacts a day (roughly 12-14/hr); roughly 33% of tickets are calls into the Service Desk, and 67% are emails coming in that will be allocated for scheduled calls. This role will require 1 day a month on the phone queue, but the majority of this role is technical research for complex issues, learning about more complex software support instances and staying up to date on new technologies being brought into their environment. Since this is a 365 desk there will be opportunities for the analyst to volunteer to work a holiday for 1.5 pay. The analyst will also accrue up to 10 days PTO to use. This role is a multi-year long engagement. Responsibilities: Provide responsive, timely and high-quality support to corporate customers regarding their technical inquiries, driving ownership and resolution of issues through critical thinking, technical proficiency, and excellent communication. • Research, resolve, and respond to complex questions received via emails, chat, and collaboration tools, providing support on the computing and collaboration environment, including the following systems, platforms, or technology: -Microsoft Office 365 Account Support, Password Resets, etc. -Windows 10; PC Laptop, Desktop and Mobile Device support -MS Office Productivity Suite functional support -Collaboration tools including but not limited to Zoom -Remote support toolsets including: ProxyPro -Support of Audio-Visual teleconference systems, equipment, and scheduling, such as Zoom Rooms -Acquire and maintain knowledge of updated supported platforms and releases, current support policies, and methods of support delivery, to provide technically accurate solutions to customers. -Attend structured and unstructured (shadow, OJT) training sessions offered within the group and assist in training workshops, as well as weekly Team training sessions. -Utilize ITSM ticketing system (such as ServiceNow) to classify, prioritize and enter details of each working interaction with appropriate level of detail and attention to completeness, accuracy, and grammar. -Participate in team projects that enhance the quality or efficiency of Service Desk service. -Average handling time ~9-13 minutes, handling 12-14 contacts/hourly. -Accurate troubleshooting notes, multi-tasking - documenting and troubleshooting simultaneously

Job Description Provider Services Representative VillageCareMAX 112 Charles Street, New York, NY 10014 MUST LIVE IN NJ/NY/CT VillageCareMAX is looking for a motivated individual for this Full Time role as the Provider Services Representative. This role is the primary point of contact between VillageCareMAX and contracted and/or non-contracted providers for our MLTC and Medicare lines of business for submitting Organization Determination requests. Some of your daily activities will include: • Supporting our Utilization Management team and Member Experience team by maintaining incoming service requests to the department., • Adhere to call center KPI requirements and Quality Assurance guidelines., • Handle incoming requests from providers via ACD Calls and Faxes for compliance timeframes as well as performing outbound calls as needed to provide a first call resolution., • Initiates Organization Determination requests upon requests from providers. Must reside within the New York Tri-State Area - NY, NJ, or CT. There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from world leading carriers and competitive compensation, than we would love to speak with you! • PTO package, • 10 Paid Holidays, • Personal and Sick time, • Medical/Dental/Vision, • HRA/FSA, • Education Reimbursement, • Retirement Savings 403(b), • Life & Disability, • Commuter Benefits, • Paid Family Leave, • Additional Employee Discounts VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care. VillageCare is an Equal Opportunity Employer. Job Posted by ApplicantPro

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At Audible, we believe stories have the power to transform lives.It's why we work with some of the world's leading creators to produce and share audio storytelling with our millions of global listeners.We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower