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  • Customer Service Representative (CSR)
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    Customer Service Representative (CSR)
    2 days ago
    $27–$42 hourly
    Full-time
    Manhattan, New York

    We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the primary point of contact for customers, providing timely, accurate, and professional support. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering a positive customer experience. Key Responsibilities Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner Resolve customer issues efficiently by identifying needs, researching solutions, and following through to resolution Process orders, returns, exchanges, and account updates accurately Maintain detailed and accurate records of customer interactions in the CRM system Escalate complex issues to the appropriate department or supervisor when necessary Provide product and service information to customers clearly and confidently Follow company policies, procedures, and service standards Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores Required Qualifications Proven experience in a customer service or support role is an advantage Strong verbal and written communication skills Ability to handle difficult situations with patience and professionalism Basic computer skills and familiarity with customer service software or CRM systems Strong attention to detail and organizational skills

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  • Insurance Agent
    Insurance Agent
    5 days ago
    Full-time
    Long Island City, Queens

    Join our dynamic team as an Insurance Agent and become a vital part of helping individuals and families protect what matters most! In this energetic role, you will leverage your sales expertise and communication skills to connect clients with tailored insurance solutions. Your enthusiasm for customer service, combined with your ability to negotiate and analyze client needs, will drive success in a fast-paced environment. This paid position offers an exciting opportunity to grow your career in insurance sales while making a positive impact on our community. Duties Manage sales administration tasks, including processing applications, updating client records, and maintaining accurate documentation Engage with potential clients through outside sales efforts. Conduct thorough analysis of client needs to recommend appropriate insurance products such as health, life, auto, or property insurance Negotiate policy terms and premiums to secure mutually beneficial agreements that meet client expectations and company standards Provide exceptional customer service by addressing inquiries, explaining policy details clearly, and guiding clients through the sales process Collaborate with marketing teams to develop strategies that increase brand awareness and attract new customers Assist clients with benefits administration when applicable, ensuring they understand their coverage options and claims procedures Requirements Proven experience in outside sales or retail sales environments with a strong track record of meeting or exceeding targets Excellent communication skills in multiple languages preferred; bilingual abilities are highly valued for serving diverse communities Strong negotiation skills coupled with the ability to analyze client needs effectively Familiarity with sales administration processes and CRM (Customer Relationship Management) systems Knowledge of insurance products and sales techniques; experience in insurance sales is a plus Ability to perform analysis skills to assess risk factors and tailor solutions accordingly Exceptional customer service skills with a professional demeanor and active listening capabilities Understanding of marketing principles and strategies to attract new clients Experience with benefits administration or HIPAA regulations is advantageous for handling sensitive information responsibly Ability to engage in telemarketing efforts confidently while maintaining compliance with relevant regulations Embark on a rewarding career as an Insurance Agent where your proactive approach, multilingual communication skills, and passion for helping others will shine. Join us today to make a difference while advancing your professional journey! Job Type: Full-time Pay: $35,000.00 - $40,000.00 per year Language: Spanish (Preferred) License/Certification: Property & Casualty License (Preferred) Work Location: In person

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  • Retail Sales Associate | Full-Time, Onsite | Monday–Friday, 9 AM–5 PM
    Retail Sales Associate | Full-Time, Onsite | Monday–Friday, 9 AM–5 PM
    7 days ago
    $17–$19 hourly
    Full-time
    Manhattan, New York

    About the Role Are you passionate about the latest tech trends? Do you enjoy connecting with diverse individuals? If so, a career as a Retail Sales Representative might be perfect for you. Join our team, a company renowned for delivering exceptional retail and customer experiences to Fortune 500 clients, and thrive in a fast-paced environment. We embrace diversity and encourage candidates from all backgrounds, especially those fluent in Korean, Chinese, Spanish, or Russian, to apply and help us better serve our multicultural communities. Responsibilities • Create a welcoming and friendly environment for all customers visiting or contacting the office., • Understand customer needs and suggest technology solutions that suit their lifestyle., • Achieve and exceed monthly sales goals by assisting both new and existing customers with devices, plans, upgrades, and services., • Engage in local outreach and participate in community initiatives to attract new business., • Support daily store operations, including opening and closing procedures, cash handling, and inventory management., • Ensure all transactions are completed accurately and efficiently in line with company policies., • Maintain a clean, organized, and inclusive store environment., • Assist with activations, bill payments, equipment replacements, accessories, and service changes., • Share valuable customer insights with the team to enhance the overall customer experience., • Contribute to additional tasks or projects as needed. Qualifications • Minimum of 6 months of experience in customer service or retail., • Friendly, energetic, and customer-focused attitude., • Strong communication and relationship-building skills., • Flexibility to work nights, weekends, and holidays as required., • High school diploma or GED., • Bilingual skills are a strong advantage, particularly in Korean, Chinese, Spanish, or Russian., • Ability to stand for extended periods and lift up to 25 pounds. What We Offer • Competitive hourly pay with commission opportunities., • A collaborative and supportive team environment., • Opportunities for growth within a company that partners with major Fortune 500 brands., • A workplace that values inclusivity, diversity, and genuine human connection. Send your resume to m • a • r • q • u • e • z • . • e • l • e • n • a • . • h • r • @ • g • m • a • i • l • . • c • o • m

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