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Job DescriptionDescription: Job Title: Residential Case Manager Program: Encore 49 Residence Supervisor: Residential Manager of Supportive Housing Job Status: Full Time/ Non-Exempt Job Hours: 35 hours per week Location: Hybrid work schedule 4 day in Midtown office; 1 day virtual Compensation: $50,000 - 55,000 annually About Encore: Known widely as Broadways longest running act of loving care, Encore’s mission is to improve the quality of life for older New Yorkers so they are not just surviving, but thriving. Through a robust array of programming, Encore takes a “no wrong door approach” to ensure Seniors are able to age in place comfortably for as long as possible. Encore is recognized as one of the most respected and trusted nonprofit organizations providing services for older New Yorkers in New York’s City. Encore is on the cutting edge in the human service field and is a staunch advocate not only for older New Yorkers, but also for the essential human service employees who serve as the City’s safety net. Do not miss this chance to work for a mission-oriented organization, which centers employees as its number one resource. About Position: The Residential Case Manager at Encore 49 provide case management and rehabilitative mental health services, namely in the areas of hygiene, activities of daily living, financial management, social functioning, health care and self-sufficiency, to identified residents of Encore’s supportive housing program. The ultimate aim of the program is to prevent recidivism of hospitalization and/ or homelessness and improve tenant's quality of life. Benefits: This position is a full-time position with benefits that include medical insurance (with Employee contribution), Dental & Vision plans with coverage beginning on the first day of hire, generous paid time off (vacation, personal days, sick days and earned floating holidays), 403(b) with 3% Employer Match after a year of employment, Flexible Spending Account, Dependent Care and transit benefits. Requirements: · Conduct needs-based and program eligibility assessments, engaging in community outreach, providing case management services, milieu management, crisis management and de-escalation and life skills. · Connect to income resources and/or public benefits, determining rental amounts, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams and accompanying participants on appointments as needed. · Have an expertise on mental health services and may develop specialty areas including housing, legal services, benefits, or others as indicated by the needs of the program. · Provide assessment, and at times companionship, for Encore 49 residents in a variety of settings, including in offices, in resident rooms, on neighborhood outings, at doctor’s offices, at Encore’s Senior Center and other NYC neighborhood locations · Provides intensive case management for the acute population; ensures residents receive regular engagement in services. Facilitates the delivery of appropriate services for residents as indicated by relevant service modalities through an equity lens. · Demonstrates knowledge of resident-specific resources, a passion for serving the population and the ability to contribute to the program-wide objectives of a diverse and dynamic team. · Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices. · Clearly documents all client interactions along with required eligibility and demographic information. Obtains and maintains resident vital documentation and disability documentation. · Ensures timely reporting, documentation and record-keeping within data entry systems and hard copy files in accordance as mandated by funding sources (DHS and DHMH) or agency administrator, in an orderly and up-to-date manner. · Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams. · Conduct monthly room inspections for each resident on the caseload, wellness checks, and deliver client mail if necessary · Maintains physical and emotional safety of all residents in the facility. Manages the milieu and addresses any resident conflict immediately to de-escalate. Will contact emergency personnel as necessary and will accurately and adequately complete any reports or documentation required. · Coordinate services with the Senior Center, Meals on Wheels, Adult Day Treatment Programs, family members, medical facilities, home care agencies, entitlement systems and all other service providers involved with or required by clients. This includes advocacy when needed and/ or visiting hospitalized clients and clients in nursing homes. · Escort clients to and from hospital visits. This include 911 calls where clients are taken to hospital or nursing homes. Conduct follow-up visits with clients who are hospitalized or in a nursing home until the clients are discharged or placed in other long-term treatment facility · Actively participate in the interdisciplinary team approach at Encore 49, including communicating with the Senior Director of Programs. Assistant Director of Senior Housing Services, Building Manager, consulting Psychiatrist, medical doctors, caseworkers, visiting nurse, home health aides, administrative assistance, interns and volunteers. · In times of great need, assist with Encore’s Home Delivered Meals Program; including assisting with the delivery of meals in the Neighborhood of Encore 49 · Participate in staff meetings and supervisory sessions with Director of Social Services and Supervisor of Social Services. · All other duties as assigned. Qualifications: · Have a sensitivity and empathy for participants in the programs. · Two years’ experience and BA in related social service field. · Proven experience with the senior homelessness, and/ or mental health populations. · Strong clinical skills. · Expert written, oral, and interpersonal communication skills. · High level of competency working with Microsoft Office suite and cloud-based applications. · Strong time-management and prioritization skills. · Experience working both independently and, in a team-oriented, collaborative environment. · Demonstrate excellent organization skills · Knowledge in AWARDS database a plus. · Work well under supervision. · Must be able to work a flexible schedule of either Saturday-Wednesday or Sunday-Thursday. · Bilingual a plus.

Job Description Summary: The Senior Case Manager provides direct assistance, either in-person or telephonically, to victims of crime and abuse, specializing in working with survivors of intimate partner and family violence (includes sexual assault and families of homicide victims). The Senior Case Manager will provide services to victims of crime and abuse. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients., • Conducts client centered safety assessment and risk management planning;, • Provides crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients’ unique needs in collaboration with client, • Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs; Office of Victims Services compensation, and relocation assistance;, • Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs;, • Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy;, • Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills;, • Maintains thorough and accurate case records and statistics in web-based case management system;, • Collects client data, tests new interventions and tracks outcome;, • Participates in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars;, • Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics;, • Works collaboratively with other Safe Horizon programs to facilitate linkages for clients;, • Safe Horizon staff, • Criminal justice personnel, • District Attorney’s Office, • NYPD, • Office of Victim Services, • ACS, • NYCHA and Section 8 staff Knowledge and Skills: • Must be sensitive towards and understanding of victimization;, • Must be able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse;, • Must be willing to participate in a learning community;, • Must be well organized and detail oriented;, • Must demonstrate the ability to work independently and be resourceful;, • Must demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better);, • Must be a team player;, • Possess strong communication and organizational skills;, • Excellent interpersonal skills – must have the ability to be assertive; and, • At least three years of prior direct service experience in a social service setting is required – Or- a minimum of two years of case management experience at Safe Horizon is preferred.

Job Description Summary: The Senior Case Manager provides direct assistance, either in-person or telephonically, to victims of crime and abuse, specializing in working with survivors of intimate partner and family violence (includes sexual assault and families of homicide victims). The Senior Case Manager will provide services to victims of crime and abuse. Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. · Conducts client centered safety assessment and risk management planning; · Provides crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients’ unique needs in collaboration with client · Advocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs; Office of Victims Services compensation, and relocation assistance; · Provides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs; · Assesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy; · Engages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills; · Maintains thorough and accurate case records and statistics in web-based case management system; · Collects client data, tests new interventions and tracks outcome; · Participates in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars; · Conducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics; · Works collaboratively with other Safe Horizon programs to facilitate linkages for clients; · Various other duties to be determined by supervisor. Interacts with: · Safe Horizon staff · Criminal justice personnel · District Attorney’s Office · NYPD · Office of Victim Services · ACS · NYCHA and Section 8 staff · Other social service providers Qualifications: Required: · Must be sensitive towards and understanding of victimization; · Must be able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse; · Must be willing to participate in a learning community; · Must be well organized and detail oriented; · Must demonstrate the ability to work independently and be resourceful; · Must demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better); · Must be a team player; · Possess strong communication and organizational skills; · Excellent interpersonal skills – must have the ability to be assertive; and · Able to work under pressure in a calm and reassuring manner; Education: · A Bachelor’s degree in a related field (Social Work, Psychology, Human Services etc.) or equivalent experience is preferred. Experience: · At least three years of prior direct service experience in a social service setting is required – Or- a minimum of two years of case management experience at Safe Horizon is preferred. · Experience working with survivors of intimate partner and family violence and other victims of crime; If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: Your Rights: Workplace discrimination is illegal. Hiring Range: $ 23.63 - $26.10 Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center Safe Horizon was named one of City & State New York Top Workplaces of 2025

Job Description Company Overview With an annual budget of $2.3 billion and more than 7,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers. We're tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team. The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager of the grant but will be supervised by DOHMH. This is a temporary grant-funded position ending June 30, 2025 Division Overview The Office of Emergency Preparedness and Response (OEPR) promotes DOHMH’s and NYC’s ability to prepare for, respond to, and recover from health emergencies through the coordination of agency-wide emergency preparedness planning, training and exercises and through regular engagement with communities as well as city, state and federal partners. OEPR is responsible for ensuring DOHMH is in a constant state of readiness as well as preparing NYC’s healthcare system to respond to any type of emergency. Bureau Overview OEPR’s Bureau of Healthcare and Community Readiness (BHCR) streamlines external partner engagement to launch a synchronized approach to building local capacity to respond and recover from disasters through community engagement; healthcare coalition planning, technical assistance programming, and operations, to best align our efforts across sectors while strengthening situational awareness and information-sharing. This Bureau also works to coordinate across NYC and with NYS partners to develop a crisis standards of care framework, continuing to work on infectious disease preparedness and medical surge planning, and developing robust mechanisms for program evaluation for continuous improvement. Leveraging technology, data and partner communications this bureau will support healthcare and community programs using preparedness and response applications, providing operational support for event coordination across 500+ healthcare and community partners. DOHMH, as the recipient of an annual Health and Human Services (HHS) Administration for Strategic Preparedness and Response (ASPR) Hospital Preparedness Program (HPP) grant award, partners and contracts with various health care sectors to increase the preparedness level of the overall healthcare system, including but not limited to: all NYC hospitals nursing homes and adult care facility associations, geographic based coalitions, and a number of subject matter expert coalitions such as the Pediatric Disaster Coalition. The program also works to enhance systems level readiness by addressing jurisdictional planning and response gaps with healthcare partners and sister agencies at the city and state level. The Clinical Readiness and Decision Support unit incorporates science and evidence base into the Agency’s approach to public health preparedness programming, policy, and strategy. This unit supports Citywide and Regional special pathogen and medical surge planning, implements analytic strategies to support decision-making and evaluates their impact for public health preparedness programs. They also provide clinical expertise and direction to healthcare and community readiness programs. Job Description DOHMH has an opening for a Nurse Specialist. This position will oversee clinical planning and subject matter support for non-acute healthcare sectors to improve emergency preparedness and response capabilities. They will also be part of the Health Department’s incident command system leadership during public health emergencies. They will report to the Medical Director. Duties: • Provide scientific and clinical support for the Office of Emergency Preparedness and Response (OEPR) Bureau of Healthcare and Community Readiness (BHCR) programs and activities, including activities that support the NYC Health Care Coalition and NYC DOHMH Community Preparedness Program., • Participate in DOHMH Incident Command System (ICS) in a leadership role in the Healthcare System Support Branch; support development of emergency response groups during preparedness phase by leading or contributing to planning, training, and exercises in order to ensure prepared and functional incident response., • Lead development of a Pharmacy Preparedness Program to improve pharmacy partnerships and communications before, during and after emergencies., • Support medical countermeasure planning and coordinate with Bureau of Emergency Field Operations and the Bureau of Immunizations to support planning for community partner and healthcare delivery system involvement in emergency vaccination and mass prophylaxis campaigns., • Lead pharmacy GIS and analyses with a focus on mitigating health disparities during public health emergencies by improving access to pharmacy and healthcare services., • Support planning to address corrective actions to strengthen the continuum of care for future pandemics with a focus on care transitions and home/community-based care models, as well as to prepare for other disasters such as severe weather events and power outages., • Bachelor of Science in Nursing (BSN) or higher, with active New York State Registered Professional Nurse (or higher) licensure., • Master of Public Health (MPH) or at least 5 years public health experience, • Minimum 2 years previous experience working in public health., • Expertise in epidemiological data analysis including fluency in R or SAS., • Experience with stakeholder engagement and project management., • Excellent communication (verbal & written) and interpersonal skills., • Strong analytical skills and ability to manage and report complex information., • Desire to grow professionally, develop new skills and willingness to work outside of comfort zone., • Experience working with the public health sector and coordinating projects involving multiple stakeholders., • Ability to prioritize and work in fast-paced environment with hard deadlines., • Hybrid Work Schedule., • Generous Paid Time Off and Holidays., • An attractive and comprehensive benefits package including Medical, Dental and Vision., • Flexible Spending Accounts and Commuter Benefits., • Company Paid Life Insurance and Disability Coverage., • 403(b) + employer matching and discretionary company contributions., • College Savings Plan., • This is a temporary grant-funded position ending June 30, 2025., • This individual must reside in the tri-state area (NY, NJ, CT) by their confirmed start date., • Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties., • This individual will be expected to work non-business hours during emergencies. At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities. We look forward to learning more about you! PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans. Monday-Friday 35 Hours Per Week

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