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Join SSP America as our next Restaurant General Manager and guide a full-service w/bar concept in one of the most dynamic, fast-paced environments in the industry. $70,000 - $75,000 + Potential Quarterly Bonus + Year-End Super Bonus Full Benefits • Career Growth • National Company Footprint Why This Role Matters Airport restaurants run differently — higher volume, tighter coordination, and a whole new level of operational challenge. As the General Manager, you run the show. You lead the full restaurant operation, collaborate with airport authorities, coach a diverse team, and make decisions that drive guest experience, financial results, and team culture. This is a role for someone who wants to level up fast, take ownership, and grow in a nationwide organization. What You’ll Lead • Full-service restaurant with bar, • Cost control, ordering, and scheduling, • Hiring, training & team leadership, • Guest experience & hospitality standards, • Safety, compliance & food quality, • Collaboration with airport leadership, • Minimum 3 years as a Full-Service Restaurant w/ bar General Manager level experience required., • Strong financial and operational skills, • Ability to manage high-volume, multi-priority environments, • Experience leading diverse teams, • A mindset geared toward service, coaching, and accountability, • Comfortable using POS systems, MS Office, and operational tools, • Quarterly bonus + year-end super bonus, • Full medical, dental, vision, life insurance & PTO, • 401(k) with company match, • Airport environment = never boring, • Career progression across 60+ airports in North America We’re food traveler experts serving travelers. With restaurants in over 60 airports, we bring local favorites to passengers across North America. If you thrive in action, teamwork, and moving fast — this is your place. SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws. We use Traitify as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT under NYC Law 144. As part of the hiring process, Traitify provides us with a candidate assessment which is one of the many factors that we review in making interview decisions; there are no cut offs, and all applications are visible to the hiring team. The Traitify tool has been reviewed by an independent auditor and results of the audit may be viewed here:

Job Description Company Synopsis International Shoppes is all about delivering the best service and product assortment to the traveling public since 1951. We are currently located in New York's JFK International Airport; Terminals 1 and 5, Washington DC's Dulles International Airport; Terminal B, Baltimore's International Thurgood Marshall Airport; Concourse A-B, Connecticut's Bradley International Airport; Main Terminal, Houston's George Bush Intercontinental Airport; Terminal D and our newly acquired operations, Daniel K. Inouye International Airport (HNL) in Honolulu and Kahului Airport (OGG) in Maui. Summary: We are seeking a Full Time Retail Sales Supervisor, who will be responsible for the complete operation of designated areas. Work with Terminal/Department management and associates to drive sales and ensure high levels of customer service. Perks & Benefits: • Full Time opportunity, • Benefits: Medical, Dental, 401K, • Merchandise Discounts, • Paid time off and vacations, • Manage the store in the absence of management, demonstrating outside sales and customer service skills., • Supervise sales associates in generating sales, store housekeeping, loss prevention, merchandising, pricing, cash register operations (POS)., • Adhere to U.S. Customs regulations and all company policies and procedures., • Ensuring client concerns are solved professionally, • Administer coaching & counseling, corrective actions, and proper documentation to associates when needed., • Act as role models of professionalism, ethical behavior and effective decision making at all time., • Delegating tasks and following-up to ensure task completion., • Observing and providing feedback of Associate performance., • Motivating associate to perform at a high level, • Minimum of three (3) years of retail experience, • Minimum of one (1) year of supervisor/manger experience., • Minimum of one (1) year of previous customer service or selling experience, • Ability to work in fast-paced environment, • Excellent Interpersonal Skills (examples are: active listening, verbal communication, assertiveness), • Must present professional appearance while interacting with clients, • Must be a team player, • Must participate in semi-annual inventory, • Must be able to lift up to 25lbs, • Must be able to stand and/or walk for eight hours per shift Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employees for this job. Duties, responsibilities and activities may change at any time with or without notice

Job Description (HAWAII APPLICANTS ONLY) Company Synopsis International Shoppes is all about delivering the best service and product assortment to the traveling public since 1951. We are currently located in New York's JFK International Airport; Terminals 1 and 5, Washington DC's Dulles International Airport; Terminal B, Baltimore's International Thurgood Marshall Airport; Concourse A-B, Connecticut's Bradley International Airport; Main Terminal, Houston's George Bush Intercontinental Airport; Terminal D and our newly acquired operations, Daniel K. Inouye International Airport (HNL) in Honolulu and Kahului Airport (OGG) in Maui. Summary: We are seeking a Full Time Retail Sales Supervisor, who will be responsible for the complete operation of designated areas. Work with Terminal/Department management and associates to drive sales and ensure high levels of customer service. Perks & Benefits: • Full Time opportunity, • Benefits: Medical, Dental, 401K, • Merchandise Discounts, • Paid time off and vacations, • Manage the store in the absence of management, demonstrating outside sales and customer service skills., • Supervise sales associates in generating sales, store housekeeping, loss prevention, merchandising, pricing, cash register operations (POS)., • Adhere to U.S. Customs regulations and all company policies and procedures., • Ensuring client concerns are solved professionally, • Administer coaching & counseling, corrective actions, and proper documentation to associates when needed., • Act as role models of professionalism, ethical behavior and effective decision making at all time., • Delegating tasks and following-up to ensure task completion., • Observing and providing feedback of Associate performance., • Motivating associate to perform at a high level, • Minimum of three (3) years of retail experience, • Minimum of one (1) year of supervisor/manger experience., • Minimum of one (1) year of previous customer service or selling experience, • Ability to work in fast-paced environment, • Excellent Interpersonal Skills (examples are: active listening, verbal communication, assertiveness), • Must present professional appearance while interacting with clients, • Must be a team player, • Must participate in semi-annual inventory, • Must be able to lift up to 25lbs, • Must be able to stand and/or walk for eight hours per shift Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employees for this job. Duties, responsibilities and activities may change at any time with or without notice

Job Description Summary Incumbent is responsible for the safe, orderly and expeditious flow of air traffic through Metering Control of departure traffic on the Non-movement areas of the Newark Liberty International Airport (EWR). Dimensions of Position A Ground Management Program (GMP) operator shall support the system in a tactical and pre-tactical nature, shall work on site at EWR and shall be the primary System Operator during all times that the system is in operation. A GMP Operator shall have a thorough working knowledge of Air Traffic Management in the New York Region, in particular, the impact of fix and route availability in relation to the health of the surface operation at EWR. Incumbent works under the general supervision of the Ground Management Program Manager who relies on the incumbent to perform established duties independently. On new or revised procedures, the manager gives detailed instructions, observes, and checks work during or immediately after completion according to complexity of the task or until satisfied the incumbent is able to perform the procedure independently. Accountability • Makes decisions and recommendations involving:, • The sequence and separation of gate traffic ready for pushback and engine start., • Plans the sequence of arriving traffic, using provided electronic aids, i.e. Aerobahn, prior to arrival at the airport., • The merging of arriving and pushback traffic that will assure all aircraft equitable treatment and provide for minimum delays., • Determines the usability of and resolves problems with:, • Communications equipment, • Aerobahn Technology, • Gate Management computer programs, • EWR GMP is not a positive control facility. Incumbent will be required to communicate recommended actions to airline, airport, and FAA employees to aid them in coordinating with each other to determine when to instruct aircraft to taxi, who to follow, taxi route, intermediate hold points, route clearance limit, and frequency transfer points., • Incumbent will initiate, and respond to, necessary coordination with EWR ATCT Ground Control concerning the movements of inbound and outbound aircraft., • Execute procedures required of the local Surface Movement Guidance and Control System Plan (SMGCS) during periods of reduced visibility, execution of the local Ice Threat Management Plan during periods of aircraft anti-icing, and the local Gate Hold program when initiated by the FAA EWR ATCT., • Provide airlines with, when required, field conditions, altimeter settings, weather conditions, operating status of navigational aids and NOTAMS., • Performs lower grade level duties as necessary to meet operational requirements and for proficiency maintenance. Individuals with previous experience at one of the New York Airports are preferred. A qualified individual must have at least 2 years experience as a fully qualified, active ATC, pilot or airline dispatcher. Have the ability to deal with customers in a courteous, enthusiastic and professional manner; ability to effectively use interpersonal skills in order to resolve problems and customer complaints. Position is subject to drug and/or alcohol testing per RVA's non-DOT policy (pre-employment, random, reasonable cause/suspicion, post-accident). Applicants must be able to successfully pass a ten-year background check.

Job Description Position Overview Symbrant Aviation Services is seeking a highly disciplined, operationally elite Station Manager to lead all maintenance, safety, staffing, and performance outcomes for a major airport operation. This role serves as the senior on-site authority for Symbrant Aviation, accountable for 24/7 operational continuity, regulatory compliance, financial discipline, and client satisfaction across mission-critical airport systems. The Station Manager must be an exceptional leader who combines technical credibility with strong people management, data-driven decision-making, and proactive communication. This is not a passive or administrative role. The Station Manager is expected to own the station, set the operational tone, enforce standards, and drive measurable performance improvements. About Symbrant Aviation Services Symbrant Aviation Services provides full-service maintenance and operational support for critical airport infrastructure, including: • Baggage Handling Systems (BHS), • Passenger Boarding Bridges (PBB), • Pre-Conditioned Air (PCA) units Position Summary The Station Manager is fully accountable for station performance and serves as the primary liaison between Symbrant Aviation, airline partners, airport authorities, and internal leadership. This role directly manages Supervisors and indirectly oversees all Technicians assigned to the station. The Station Manager is responsible for: • Safety and regulatory compliance, • System reliability and preventive maintenance execution, • Labor management and staffing coverage, • CMMS accuracy and operational reporting, • Inventory discipline and materials spend Core Responsibilities Operational Leadership & Accountability • Serve as the senior on-site leader, fully accountable for all station operations across all shifts., • Set clear performance expectations for Supervisors and Technicians and enforce accountability consistently., • Conduct regular leadership touchpoints with Supervisors to review performance, staffing, safety, and open risks., • Enforce strict adherence to OSHA, airport authority, airline, and company safety standards., • Lead safety meetings, incident investigations, and corrective action plans., • Ensure all employees maintain required certifications, training, and airport credentials (SIDA)., • Oversee preventive and corrective maintenance for BHS, PBB, PCA, and GPU systems., • Ensure maintenance strategies prioritize uptime, asset longevity, and reduced emergency response., • Validate that root-cause analyses are performed for recurring failures and corrective actions are implemented., • Own CMMS discipline and accuracy (UpKeep or equivalent), ensuring:, • Work orders are created, documented, and closed properly, • Labor, parts, and downtime data are accurate and auditable, • Review daily and weekly reports for trends in downtime, response times, and recurring faults., • Maintain strict oversight of parts usage, inventory levels, and procurement processes., • Partner with Inventory/Procurement to ensure correct parts are ordered, received, and staged., • Monitor materials spend against monthly client budgets and investigate variances., • Recruit, onboard, train, and develop Supervisors and Technicians., • Conduct performance evaluations, coaching sessions, and corrective action when required., • Address attendance, conduct, and performance issues promptly and professionally., • Serve as the primary point of contact for airline partners, airport authorities, and internal stakeholders., • Communicate operational issues proactively - not reactively., • Represent Symbrant Aviation with professionalism, credibility, and confidence at all times., • Minimum 5-7 years of leadership experience in aviation, industrial maintenance, facilities operations, or critical infrastructure environments., • Proven experience managing multi-shift, 24/7 operations., • Strong working knowledge of BHS, PBB, PCA, and GPU systems (preferred)., • Demonstrated ability to lead leaders (Supervisors), not just individual contributors., • Strong analytical skills with experience reviewing KPIs, maintenance data, and cost controls., • Excellent written and verbal communication skills., • Proficient in CMMS platforms and Microsoft Excel., • Ability to obtain and maintain airport security clearance (SIDA)., • OSHA 30 Certification (required or obtained within 60 days)., • Senior leadership role with full operational ownership, • Competitive compensation package, • Health, dental, and vision insurance, • 401(k) with company match, • Paid time off, • Opportunity to lead complex, high-profile airport operations

Job Description We are proud to be a leading global operator in the non-aeronautical airport services sector. With a presence in 41 airports across 20 countries, we manage 88 luxurious lounges worldwide, offering an exceptional range of premium services tailored for discerning travelers. We’re on the lookout for a passionate Operation Supervisor to join our dynamic team. Responsibilities: • To control the provision of welcome, farewell, accompaniment, lounge, fast track and loyalty program operation services to passengers in accordance with the established rules and procedures in order to ensure customer satisfaction., • To prepare and follow the daily work plans of the employees in order to provide the services without interruption., • To make the necessary reporting to the Operations Manager in order to transfer the information, demands and expectations from the passengers regarding the product to the relevant units., • To supervise and control the fixtures at the service points, to ensure the solution of malfunctions, to control the order and cleanliness of the service points. Reporting relevant disruptions., • To follow the documentation processes such as passenger lists, usage reports, etc., and to control the keeping of the necessary records., • To monitor and control the catering, cleaning, etc. services of the lounges in order to ensure the continuity and increase of the satisfaction of the passengers, and to provide the necessary coordination to take the necessary actions., • To support the manager in order to provide the necessary support, guidance and feedback regarding performance management, career planning and training development processes in order to support the personal and professional development of the employees and to ensure the realization of the goals. Qualifications Education: Upper Secondary Education Graduate. Preferred candidate shall possess a degree in the field of Business, Economics, or Administrative Sciences. Professional / Technical Knowhow: Analytical, problem-solving, and decision-making skills. Functional Experience: 3 Years + Language: Advanced level of English written and spoken Computer: Experienced in MS Office applications, ERP applications (preferably Oracle) Salary Range: $72,000 - $85,000

Job DescriptionThe Assistant General Manager will be responsible for daily operations of the premium lounge, by Airport Dimensions supporting the Sapphire Lounge by The Club located in the John F. Kennedy International Airport. The dedicated space managed is for guests to relax, rejuvenate, and enjoy an elevated food and beverage experience along with impeccable guest service prior to their flight. Responsible for overall management of core services of lounge operations and will include Guest Check-In, Appearance Care, Concierge Services, Guest Service, and Food Delivery. This is a hands-on manager role and will be very active in daily operations. The Assistant General Manager needs to have a strong eye for detail, provide overall excellent service standards and lead the team. Will report directly to the General Manager and can be asked to assist with all duties falling under the General Manager. This is a seven-day operation; candidates must be available to work weekends and holidays when needed. The Successful Candidate Should Possess: · Hospitality Focus: focus on guest satisfaction and providing memorable first-in-class experiences. Generous, friendly, and warm spirited. · Guest Experience: Maintains a friendly, cheerful, and courteous demeanor always ensuring the highest level of guest experience. The ability to anticipate and meet the needs of guests, delivering best in class products and services with the commitment of continuous improvement. This includes seeking to meet guest needs, expectations, and demands quickly and effectively; remaining calm and professional when dealing with difficult guests; reviewing complaints from internal/external guests and taking action to remedy the complaint; and treating the guest as valuable. · Decision Making: The ability to make a good decision or lead a good decision-making process. The understanding when to decide, when to consult subordinates or peers and bring in a collaborative approach to the process, and when to step back to let others decide. · Communication and Influence: Requires verbal and written communication skills to convey information that will be complex, and/or to others who may have limited knowledge of the subject in question. Role will require intermediate negotiation, influence, cooperation, tact, ability to articulate clearly, use of correct grammar, cultural context, and diplomacy, etc. · Team Building: The ability to inspire, motivate, and guide others to foster team commitment, spirit, pride, and trust. This includes clearly communicating and reinforcing goals of team, unity, cooperation, and excellence. · Integrity / Honest: Behaving in an honest, fair, and ethical manner through all words and actions. Modeling high standards of ethics. · Developing Others: The ability to motivate and inspire others to perform and contribute to the organization by providing ongoing feedback and opportunities to learn through formal and informal instruction. · Technical Credibility: Full use and application of standards, principles, theories, concepts, and techniques in area of expertise. Focuses primarily on own area of specialty. Exposure to related disciplines. · Analytical Thinking: The ability to systematically gather information from a variety of sources, analyze information, identify implications of data, and draw appropriate conclusions. Draws appropriate conclusions, generates viable alternative solutions to a question or a problem, and evaluate the consequences of choosing each alternative. · Continual Learning: Assess and recognizes own strengths and weaknesses and pursues self-development. Job Responsibilities · Active in the daily operations · Oversee a high-end guest experience through collaborative partnerships, professional hospitality, and a premium dining atmosphere · Ensure front-line team appropriately stocks all guest interfacing sections of lounge including first class, pre-flight dining restaurant, dessert station, bar, coffee station etc. · Motivates and leads front-line team to deliver outstanding guest experiences within a luxury food service setting · Ensures lounge is operating at a high level · Consistently deliver exceptional guest experiences to guests · Maintains excellent relationships with guests, and clients as well as other departments · Conducts HR functions including recruiting, hiring, progressive counseling, and terminations · In conjunction with General Manager oversees scheduling, payroll, and team training · Motivate, coach, mentor and develop frontline (hourly) and management staff · Ensure the completion of training programs, including all required certifications · Achieve company and client financial targets and goals · Direct the activities of up to 30 team members at any given time · Uphold and elevate high standards regarding health, safety, and cleanliness · Ensure Hyde Park Hospitality standards are met including compliance with company food and safety programs · Report and track maintenance issues within the lounge · Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees · Comply and ensure your team follows all TSA and local airport authority regulations · Other duties as assigned Qualifications And Experience: · Management experience in fine dining, hotel, or other upscale hospitality venue of at least 2 – 4 years · A Bachelor’s degree related to business or hospitality, or equivalent experience is required · Ability to follow all lawful safety, health, and liquor rules and regulations · Demonstrated leadership abilities with creating and growing a successful team · Possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of guest service · Excellent communication and presentation skills with a range of audience including front line employees, clients, and corporate management · Financial experience and business acumen skills · Excellent communication and computer skills are needed, including knowledge of MS Office products · Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment · Specific physical characteristics and abilities are required to perform the work, such as above-average agility and dexterity and long periods of walking, standing, bending or carrying moderately heavy items · Maintaining current state approved alcohol certifications and food handlers / food safety manager certifications as required · Must be able to pass and obtain security background check and clearance to work in airport environment Salary Range: $75,000.00-$85,000.00 annually FLSA Status: Exempt Location: On-site Benefits • Medical Insurance (Health, Dental, Vision), • Cell Phone Stipend, • Disability Insurance, • Vacation and PTO, • 401K Plan with generous Company Matching, • Employee Assistance Program (EAP) Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 for being one (ranked 35th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

Job DescriptionPosition Overview: The Facility Manager, Mechanical & Plumbing Systems, ensures the care and upkeep of Terminal 4 by providing passengers and tenants with a safe, comfortable, clean, and efficient terminal. This role works in a fast-paced but safety-conscious, strategic, and tactical environment. The Facility Manager, Mechanical & Plumbing Systems, oversees and coordinates the safe and efficient operation and maintenance of the HVAC, plumbing systems, and related contract services. This role plans, budgets and schedules facility modifications, including estimates on equipment, labor, materials and other related costs. Additionally, this role will help define the strategic and efficient improvement of Terminal 4’s maintenance programs. The role requires a high degree of initiative, sound judgment, operational excellence, and leadership. Reports To: Director, Facilities FLSA Status: Exempt ESSENTIAL DUTIES AND RESPONSIBILITIES: • Responsible for overall maintenance of Terminal 4 with a concentration on mechanical and plumbing systems, • Develops, implements, executes, and monitors preventative maintenance programs for mechanical and plumbing systemsIdentifies, analyzes, and implements cost-effective resolution for non-routine maintenance problems i.e., repairing and/or upgrading services and systems, • Oversees the execution of all maintenance contracts related to building management system (BMS), fire alarm system, fire suppression/sprinkler system, HVAC, water/sewer/plumbing, and any system related to the building’s safe and efficient operation, • Serves as mechanical and plumbing system subject matter expert for the department, • Organize and maintain as-builts and maintenance records in computerized maintenance management systems (CMMS), • Prepares request for proposal documents for design and services, • Prepare and manage the execution of maintenance and capital improvement projects, • Evaluates, identifies, and implements new ideas, technologies, or process improvements to increase organizational efficiencies, cost savings, and customer experience improvements, • Monitors and controls department budgets and expenditures; verifies and reconciles expenditure of budgeted funds; prepares financial reports reflecting the status of programs and activities, • Serves as first responder, taking appropriate actions in the event of emergency or critical incidents to resolve, confine, and/or prevent potentially injurious or hazardous conditions at Terminal 4, • Ensure strict adherence to industry standards and regulatory requirements, • Maintains and cultivates professional working relationships with business partners, contractors, and project managers, and acts as a point of contact and guidance regarding their work at JFK, • Regularly interfaces with local stakeholders and leadership to coordinate projects and maintenance activities, • Communicates effectively and regularly with leadership and other key internal and external stakeholders, • Bachelor’s degree in engineering, • 5 years of related experience, • CFM certification, PMP certification, and/or Professional Engineer License preferredSpecial Requirements, • Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport, • Technical knowledge of BMS, fire alarm system, fire suppression/sprinkler system, HVAC, water/sewer/plumbing, • Knowledge of NYC building and NEC codesSkills, • Ability to read and interpret architectural and engineering drawings, • Advanced computer skills (AutoCAD, MS Office), • Active learning: Understand the implications of new information for both current and future problem-solving and decision-making, • Active listening: Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times, • Time management: Manage one’s own time or the time of others, • Coordination with others: Adjust actions in relation to others' actions, • Judgement and decision making: Consider the relative costs and benefits of potential actions to choose the most appropriate oneAbilities, • Ability to perform daily tasks and manage multiple projects concurrently, • Ability to exercise latitude in determining technical objectives and diagnose complex functional strengths and weaknesses to develop improvement recommendations, • Ability to analyze and synthesize information from multiple sources and communicate complex information orally and in written format, • Comprehend oral information: Listen to and understand information and ideas presented through spoken words and sentences, • Speak: Communicate information and ideas in speaking so others will understand, • Comprehend written information: Read and understand information and ideas presented in writing, • Write: Communicate information and ideas in writing so others will understand, • Recognize problems: Tell when something is wrong or is likely to go wrong, • Reason to solve problems: Apply general rules to specific problems to produce answers that make sense Powered by JazzHR Nqgfsidt85

Job DescriptionAirport Lounge Supervisor (JFK) Pay: $28.00 per hour Job Summary: The role of the Airport Lounge Supervisor is a hands-on leader, focused on executing policies, procedures, and brand standards to achieve guest satisfaction through coordinating administrative and operational activities of assigned team members at the premium lounge, by Airport Dimensions supporting the Chase Sapphire Lounge by The Club, located in the John F. Kennedy International Airport. They will be responsible for overseeing all front of the house (FOH) employees during their shift. In addition, the Supervisor will have proficient knowledge in all lounge FOH positions and champion hospitality service. Basic Skills: • Guest Experience- Maintains a friendly, cheerful, and courteous demeanor always ensuring the highest level of guest experience. While accurately answering inquiries from guests., • Hospitality Focus – focus on guest satisfaction and providing memorable experiences. generous, friendly, and warm spirited., • Leadership – lead by example, take control and provide employees with clear guidance and direction., • Multi-Tasking – ability to manage multiple responsibilities at once by focusing on one task while keeping track others., • Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times., • Reading Comprehension – Understanding written sentences and paragraphs in work related documents., • Speaking – Talking to others to convey information effectively., • Writing – Communicating effectively in writing as appropriate for the needs of the audience., • Conflict Resolution – Deescalate situations in a professional and courteous manner., • Oversee shifts, hold pre-shift huddles, and complete shift notes, • Meet guest needs through communication and courteous guest service skills, • Ensuring that guests are satisfied with their experience at the lounge through regular interactions with guests, • Responsible for coordination of assigned team members in accordance with the Company’s policies and applicable laws, • Direct the activities of up to 30 team members at any given time, • Assign duties to staff and follow up for completion, • Coach and train Front of House staff, • Assist with cleaning rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, break rooms if assigned by a manager, • Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information, • Remain calm and alert, especially during emergency situations and/or heavy lounge activity, serving as a role model for the staff and other lounge employees, • Supervising the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding lounge policies or services provided, • Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service, • Assist managers with the interviewing and hiring process of new hourly staff, • Coordinate with lounge managers to resolve service issues requested by the guests, • Monitor number of alcoholic beverages served to passengers and alert management to potential problems, • Maintain a thorough knowledge of all required regulatory agency requirements, • Maintain current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable, • Possessing basic working knowledge of alcoholic beverages, • Perform administrative tasks as required, • Comply and ensure your team follows all TSA and local airport authority regulations, • Team spirited – excellent ability to collaborate with all staff and departments, being a team player and a respectful and approachable member of the management team and wider staf and partners., • Being accountable and taking ownership of the duties as set out, and others assigned, • Employing the “Customer First” philosophy (including guests, staff, partners and other stakeholders) in meeting their needs and expectations., • The ability to listen to the “customers” needs, in turn offering confident recommendations, resulting in high satisfaction outcomes, • Ability to make decisions quickly and effectively, when unanticipated situations may arise, • Knowledgeable about the lounge, and the business operation as a whole, • Communicate well both verbally and in writing, • Provide all information in a timely and efficient manner, • 5 years of previous guest service or hospitality experience and/or training, • 2-3 years of previous leadership/supervisory experience, • Demonstrates management and leadership skills, • Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner, • Ability to effectively and pleasantly present information in one-on-one and group settings to guests and other team members of the Company, • Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences, • Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment, • Be able to stand during entire scheduled shift, • Ability to handle the stress of a face-paced work shift up to ten (10) hours, • Requires the ability to lift and / or move up to 40 pounds, • Requires the ability to walk, bend, twist, and stand to perform normal job functions, • Report on work on a regular and timely basis, • Able to work rotating shifts including weekends and holidays, • Medical Insurance (Health, Dental, Vision), • Disability Insurance, • Vacation and PTO, • 401K Plan with generous Company Matching, • Employee Assistance Program (EAP) Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 for being one (ranked 35th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

Job Description Position Title: Facilities Manager Delta One JFK Pay Grade: 12 Reports To: Salary: $73,000-$75,000 Other Forms of Compensation: Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A ! This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email . Job Summary Embark on a hospitality adventure as our Facilities Lounge Manager for the Delta One lounge at JFK. In this role, you'll craft exceptional dining experiences and lead operations from the ground up. If you're a hospitality expert with a flair for innovation and eager to make your mark in our exciting new venture, join us in creating exceptional dining experiences As the Facilities Manager for our airport lounge business, you are entrusted with the vital task of assisting in the overall management and operation of our facility. Your role is crucial in ensuring the delivery of top-quality services to our valued customers. Key Responsibilities: • Management duties including the hiring process of the team, professional development within the team, communication with staff members, performance reviews, and personal responsibility for the Facility team, • Office Services including organizing and managing daily activities and events, project and move management, development of office standards and policies and procedures, management of vendor contracts, new hire orientation assistance, communication of events or service announcements, monthly newsletter, and maintenance of intranet pages, • Vendor management including vendor relations, coordination with outside vendors, performance and quality level monitoring, and researching new vendors, • Safety and Security including ensuring safety and security for the facility, emergency response plans, compliance with all local regulatory requirements, function as the after-hours contact for property management, and training of office emergency procedures, • Purchasing and Reporting including managing and tracking all financial reports, attendance, payroll, maintain inventory, service reports and accomplishments Qualifications: • A High School diploma or GED is required; a Bachelor’s Degree or equivalent work experience is preferred., • A minimum of 3 years of management experience, with progressively increasing responsibilities in facilities services or a related service field, is preferred., • Demonstrated ability to meet deadlines and make sound decisions in high-pressure situations., • Strong customer service skills, including effective verbal and written communication., • Creative problem-solving abilities., • Proficiency in identifying talent that complements and enhances the client's environment., • Previous experience working with external vendors, accounts payable/receivable, and budget management is advantageous., • Proficient in using the Internet and Microsoft Office programs, including MS Word, MS Excel, MS PowerPoint, and MS Outlook. Apply to Restaurant Associates today! Restaurant Associates is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Associates at Restaurant Associates are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Restaurant Associates maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Req ID: 1509200 Restaurant Associates MARIANA SMITH [[req_classification]]

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