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🚀 About Us At Team Beans/Forever Collectibles (FOCO), we’re not just making sports and entertainment merchandise—we’re shaping fan experiences around the world. From licensed collectibles and apparel to novelty gifts, we proudly partner with every major sports league to deliver fresh designs, innovation, and quality products that fans love. With our explosive eCommerce growth and omnichannel reach, we’re looking for forward-thinking leaders ready to make an impact. 💼 Your Opportunity We're seeking a Customer Service Manager who can lead with passion, drive operational excellence, and deliver exceptional service across our Direct-to-Consumer (DTC) and Marketplace platforms (Amazon, eBay, Walmart, etc.). You’ll lead a team of 10–15 and oversee multi-channel support (email, phone, chat, social media), helping to build a best-in-class customer experience that matches our world-class products. 🎯 What You’ll Do • Manage, coach, and inspire a frontline customer service team across channels, • Set KPIs, monitor SLAs, and elevate service standards across DTC platforms, • Be the final escalation point for customer issues and resolve them with empathy and efficiency, • Collaborate with recruiting to hire top talent and build succession plans, • Conduct quality reviews using modern tools (speech-to-text, CSAT, sentiment analysis), • Drive performance improvements through 1:1s, coaching, feedback, and training, • Partner with Product, Ops, and Tech teams to streamline customer journeys, • Own SOPs, help center content, and macro strategies for common inquiries, • Analyze data and report on trends, resource allocation, and productivity metrics, • Be a culture leader—fostering engagement, accountability, and transparency 🧰 What You’ll Bring • 2–5 years in customer service or call center leadership (eCommerce required), • 3+ years working at a DTC brand or marketplace seller (Amazon, Shopify, etc.), • Experience with CRM tools like Zendesk, and platforms like Shopify, • Knowledge of OMS, IMS, and fulfillment tech, • Ability to multitask, prioritize, and act with urgency in a fast-paced environment, • Proven leadership with strong communication and analytical skills, • Willingness to travel (<25%) and work flexible shifts as needed ⭐ Why FOCO? • Be part of a growing global brand that’s passionate about fandom, • Work with talented, mission-driven people in a collaborative culture, • Access unique growth opportunities in leadership and customer experience, • Competitive compensation and benefits package, • A chance to shape the future of FOCO’s DTC experience Tryouts are open! If you're a fan-first leader with a vision for customer excellence—this is your moment. 👉 Apply today and help us build the fan experience of tomorrow.

Associates may also unload incoming shipments, stock shelves, move inventory throughout the warehouse, and prepare orders for delivery drivers. Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing cust

Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery. Employees must follow Amazon safety procedures, scanning procedures, and productivity standards while working in a fas

Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery. Employees must follow Amazon safety procedures, scanning procedures, and productivity standards while working in a fas

Employees are responsible for locating items in the warehouse, picking items using handheld scanners, packing items into boxes or bags, labeling packages, preparing orders for shipment, and ensuring orders are accurate and processed on time. Amazon is seeking Warehouse Shopper Team Members / Order F

Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery.

Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery. Employees must follow Amazon safety procedures, scanning procedures, and productivity standards while working in a fas

The Field Operations Manager (FOM) is responsible for leading day-to-day operations across a portfolio of Amazon fulfillment, logistics, and specialty facilities throughout the NY/NJ metro corridor. Lead daily janitorial and facility support operations across 1015 client sites throughout NY/NJ. Expe

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery. Employees must follow Amazon safety procedures, scanning procedures, and productivity standards while working in a fas

Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery. Employees must follow Amazon safety procedures, scanning procedures, and productivity standards while working in a fas

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery. Employees must follow Amazon safety procedures, scanning procedures, and productivity standards while working in a fas

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery. Employees must follow Amazon safety procedures, scanning procedures, and productivity standards while working in a fas

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery. Employees must follow Amazon safety procedures, scanning procedures, and productivity standards while working in a fas