Manager, Client Services
4 days ago
New York
Job Description Job Title: Manager, Client Services Work Location: New York, NY (Hybrid) Start Date: ASAP Recently named one of WorkLife's 50 Best Places to Work and one of Fast Company's Most Innovative Companies, Whalar Group is a global creator company on a mission to liberate the creative voice. Creators are at the heart of everything we do! We are a curious, diverse team of 300 individuals around the world who are passionate about the Creator Economy. Our proximity, understanding, and trust of creators evolved into a first-of-its-kind creator ecosystem. Under Whalar Group, there are six companies: Whalar, a global creator agency; Whalar Talent, a full-service, 360°ree; creator and talent management company; Foam, a suite of AI tools, templates, and services; Moby Ventures, creator-centric venture studio; Umi Games, a groundbreaking gaming studio; and The Lighthouse, an IRL campus for creators. About Client Services: The Client Services team holds the ultimate responsibility for the creative output and flawless execution of our campaigns and programs. With a comprehensive view over all aspects of collaboration, the team works with expert teams and specialist partners, both internally and externally, to bring a brand's creative vision to life. The team has three core functions: overseeing campaigns, budgets, and timing across assigned programs; acting as the central resource to bring in the right expertise at the right time; and facilitating retention and client satisfaction through excellent operational and servicing standards and quality creative output. Here's what you'll do day-to-day: • Project manage, organize and direct the day-to-day operations of campaign delivery. This includes: managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management, • Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting, • Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIsHere's what we're looking for:, • Have 4-5+ years' agency or brand experience, including team management, • Have strong detail-oriented communication, organizational and interpersonal skills, • Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations, • Appreciate and understand the value of creativity, • Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working, • Be a curious self-starter with a problem-solving mindset and a proactive 'can do' attitude The salary range for this role is $60,000 - $75,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and ultimately budget approvals. Our values: At Whalar Group, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar Group since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. Learn more. The perks: Whalar Group provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs. • Medical, Dental, Vision, • 25 days of PTO + Sick days + Winter break, • Retirement planning with employer match, • Monthly phone/internet reimbursement, • Professional development stipend, • New joiner Home office allowance, • Fertility benefits, • Up to 16 weeks of paid parental leave, • Calm App subscription (Add up to 4 dependents), • Volunteer days, • Identity theft protection & Legal assistance, • Company Paid Life & Disability Insurance, • Extra Voluntary Life Insurance Policy, • Voluntary Hospital and Critical Illness Insurance, • Voluntary Pet insurance