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Job Description EVENT TECHNOLOGY MANAGER Building A Brand Starts With Our Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Location: Remote work on EST time zone essential What You Would Get To Do: In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting the integration of new technology platforms, and managing data, while collaborating closely with the event delivery team. This role involves assisting the events team with the implementation and ongoing support of new technology platforms, as well as leveraging advanced Microsoft Excel skills to manage event information and generate detailed reports. Your Contributions • Advises on user experience of all pre-event and onsite registration for both virtual and in-person events, • Implementation and project management of event registration websites, app builds and all technological aspects of our events, • Troubleshoot technical issues, • Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc., • Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request, • Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements, • Work with Event delivery team on overall program logistics, production, and implementation, • Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate, • Registration desk flow design and set up, • Lead contact for attendee management and technology vendors including pre-event and during execution, • Assist in contacting clients for relevant information pertaining to the event, • Create and distribute post event client surveys, • Coordinate planning and utilization of mobile apps. May assist with build depending on platform., • List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics, • Manage relationships with technology suppliers including the negotiation of contracts, • Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc, • Provide the client with cost savings / value adds whenever possible, • Assist with the training of new joiners and mentoring existing team members Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact if you need an accommodation at any stage of the recruitment process. • Bachelor's Degree preferred, • Proficient programming skills of HTML and CSS is beneficial, • Strong proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms, • Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms, • Strong proficiency with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint, • Advanced project management skills with the ability to manage multiple projects simultaneously, • Excellent written and oral communication skills at all levels, • Extensive industry knowledge of new suppliers, services, and best practices, • Strong client management skills with the ability to influence and lead by example, fostering a positive environment, • Strong ability to create best practice and take on new initiatives independently, • Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles, • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure, • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. United States Residents: The base pay for this position ranges from $70,000 to $100,000. This role is also eligible for an annual discretionary bonus. FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles. #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Building a Brand Starts with a Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at What You Would Get To Do: The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery. Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role you, your main focus will be to be the primary point of contact to successfully execute events, working with the FIRST team and various internal service providers. This position is onsite 5 days a week. Your Contributions • Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, • Reviews all event needs and re-confirms or clarifies any areas of concern prior to event, • Support events onsite which could include managing multiple events a day, • Troubleshoot issues and escalate any advanced needs to the appropriate internal partner, • Communicate any pertinent adds/changes to event team and supporting services lines as needed (i.e.: guest count changes, schedule changes), • Assist event managers in the planning of large scale events, • Support the end-to-end planning for small scale events as needed, • Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up to date and accurate, • Responsible for compiling reports related to on-site events including post-event data, • 0 – 1+ years' event coordination experience including internships or other applicable experience related to the responsibilities of the role, • Bachelor's Degree preferred, • Must be fluent in English, • Must be able to work fully onsite, • This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required, • Knowledge of basic and fundamental standards of event management and event operations, • Excellent interpersonal, communication and organizational skills, • Experience working cross-functionally with various levels of stakeholders in a fast-paced environment, • Creative problem solver, resourceful, team player, • Adaptability to situations and ever-changing demands, • Highly organized with the ability to handle multiple tasks to meet strict deadlines, • Excellent time management and multi-tasking skills, • Ambitious and proactive with a calm and flexible approach to handling pressure, • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-CB1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job DescriptionBuilding a Brand Starts with a Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Location: Jersey City, NJ (Hybrid, 3 days in office, subject to change to 5 days at any time) What You Would Get To Do: The Project Manager is responsible for supporting clients with both internal and client-facing events and conferences, delivering exceptional service through effective project management and creative solutions. This role involves overseeing all aspects of event operations, from initial briefing to post-event reconciliation. Key responsibilities include managing project plans, collateral, registration, transportation, hotel accommodations, entertainment, food and beverage, audio/visual needs, webcasts, staging, speaker coordination, and event execution. There is a requirement for onsite events to travel domestically or abroad as required. Your Contributions • Full life cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity, • Financial management, including budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting, • Sourcing, negotiating and managing site selections, contract management for venues and suppliers, • Coordinate registration, food and beverage, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management, • Work seamlessly with key internal partners on event deliverables (i.e. Marketing for print and digital design and collateral elements, Production on Audio Visual, Event Technology team on web builds, data team on attendee management, Legal and Compliance as required, etc.), • Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders, • Co-plan with colleagues and the client on larger scale programs; strong team player, • Ensure adherence to the client's standards of operation and policies and that compliance and risk guidelines are followed, • Assist with the training of new joiners, • Travel when applicable for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events, • 5–7+ years' event management experience, preferably in a corporate or financial environment, • Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events, • Experience in working with and managing senior clients, • Bachelor's Degree preferred, • Proficient with Microsoft Office applications such as PowerPoint and Excel, • Motivated, self-starter, ability to work independently and project plan; ability to think innovatively, • Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines, • Virtual event experience preferred – Webex and Zoom experience a plus, • Leadership/influencing/negotiation and decision-making skills, • Resourceful individual with the ability to take direction and work independently; be proactive with ideas and creative solutions, • Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles, • Strong client management skills, • Strong oral and written communication skills, • Ambitious, proactive and highly organized, • Willing to travel to various locations for site-visits and on-site management of events At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth: • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job DescriptionBuilding A Brand Starts With Our Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Job Location: Jersey City, NJ (hybrid - 3x a week in office, subject to change to 5 days at any time) What You Would Get To Do The Project Manager, Hospitality Events will support the Firm's hospitality strategy by having excellent communication and organizational skills and the ability to successfully manage stakeholder relationships. This person will be expected to gain knowledge of the firms current Hospitality Commitments, Sports and Entertainment venues nationwide, and build relationships with key business partners. Limited domestic travel may be required with this role. Your Contributions • Business Strategy and Management, • Conduct research and create presentations for internal review, • Support in development of creative ideas for new and existing hospitality events, • Design, develop and present strategic program recommendations, • Marquee Hospitality Events, • Assist with budget and spend management, ensuring accurate tracking and reporting through internal systems, • Support contract negotiations and assist with approvals and communication throughout the process, • Assist with the coordination for hospitality events, including transportation, hotel, venue, and food and beverage arrangements, as well as managing gift selection, • Create agendas, attend update meetings, and ensure effective communication with internal and external clients, • Help coordinator event-related communications, including invitations, RSVPs, ticket distribution, and other materials, • Participate in site visits and support overall event execution to ensure seamless logistics and attendee experience, • Firm Ticketing, • Work Closely with the internal ticketing team on ticket allotments and connectivity to Hospitality Events, • Join weekly calls to build relationships with key stakeholders, • Administration / Financial Support, • Manage internal accounting systems for hospitality events, • Pay invoices, • Manage approvals, • Manage payments against budgeted costs, • Facilitate calendars, meetings and other communications with internal and external clients, • Support in managing vendor relationships, • 5-8+ years' experience in event management focused on Sports and Entertainment (specifically professional tennis, golf, baseball, football, etc.), • Bachelor's degree preferred or equivalent practical experience, • Experience in the management of ticketing systems a plus, but not required, • Work experience inside a Sports and Entertainment venue a plus, but not required, • Good working knowledge of MS Office Suite, • Highly organized with excellent time management skills to handle multiple tasks and meet strict deadlines, • Ability to establish relationships and maintain a positive rapport with clients, vendors and suppliers, • Knowledge of Sports and Entertainment Venues preferred, but not required, • Creative problem solver, resourceful, team player, • Calm and flexible approach to handling the pressure and stress of ever-changing demands, • Ambitious and proactive, • Willing to travel when required At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth: • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Schedule: (3) Weekdays - 10am to 6pm, (2) Weekdays - 12pm to 8pm, and a rotating weekend once a month. Center for Recovery and Wellness is part of Educational Alliance (EA), which brings together diverse communities in Lower Manhattan, offering individuals and families high-quality, multigenerational programs and services that enhance their well-being and socioeconomic opportunities. One of New York City’s original settlement houses, EA was founded in 1889 to offer educational, social, and cultural services to Jewish immigrants arriving to the Lower East Side. Today, EA partners with diverse communities throughout Lower Manhattan. Across our network of community centers, we empower people of all backgrounds to flourish, recognizing the intrinsic value within each individual and the importance of building community. JOB PURPOSE Counsel and aid individuals who have substance use disorders in a New York State OASAS-certified outpatient treatment program. Utilizing a person-centered and trauma-informed lens, individualized assessment and counseling (telehealth or virtual) services are delivered in Project Contact at the Center for Recovery and Wellness, in addition to offsite service locations. SCOPE OF INFLUENCE • Provide trauma-informed individual therapy and group counseling to adolescents and adults with substance use diagnoses., • Provide family counseling and significant other services., • Partner with referral sources, providing regular updates and progress on clients., • Partner with a multi-disciplinary team in assessing diagnoses, planning treatment, implementing evidence-based interventions, offering clinical insight, and providing team-based support for clinical operations. Key Responsibilities and Accountabilities Clinical Services and Documentation (80%) • Provide caseloads with weekly individual case management and counseling sessions consistent with the individualized treatment plan., • Continuously assess the appropriateness of the current level of treatment, corresponding with LOCADTR and utilization review instruments., • Coordinate integrated services with medical, mental health, vocational, recovery services, and other social service providers., • Complete detailed progress notes, comprehensive treatment plans, intake/admission assessments, psychosocial assessments, discharge plans, and other required documentation in accordance with OASAS and CARF standards., • Maintain accurate and organized clinical charts, engaging in pre-audits of charts to ensure compliance with OASAS, managed care, and CARF standards., • Send weekly, monthly, and quarterly reports to HRA through the Substance Abuse Tracking and Reporting System., • Specimen collection for clients and monitors for treatment-related issues in order to update the treatment plan, • Check the toxicology reporting portal daily to ensure any positive toxicology reports are communicated to supervisory staff, documented, and addressed with the client., • Coordinate integrated services with medical, mental health, housing, vocational, recovery services, and other social service providers., • Facilitation of individual and group-level interventions during other clinician vacations or leave, • Ensure that clients’ annual medical examinations are completed, with associated referrals as needed., • Contact referent and/or family contacts upon admission of new clients in a timely manner, and provide written or oral clinical updates as needed., • Effective advocacy and collateral contacts to empower clients. Other (20%) • Outreach to referral sources to expand the network of clients., • Attend staff meetings and trainings as required, as well as individual and group supervision., • Perform special projects and other duties as assigned., • Complete detailed progress notes, comprehensive treatment plans, intake/admission assessments, psychosocial assessments, discharge plans, and other required documentation in accordance with OASAS and CARF standards., • Maintain accurate and organized clinical charts, engaging in pre-audits of charts to ensure compliance with OASAS, managed care, and CARF standards., • Send weekly, monthly, and quarterly reports to HRA through the Substance Abuse Tracking and Reporting System., • Specimen collection for clients and monitors for treatment-related issues in order to update the treatment plan, • Check the toxicology reporting portal daily to ensure any positive toxicology reports are communicated to supervisory staff, documented, and addressed with the client., • Coordinate integrated services with medical, mental health, housing, vocational, recovery services, and other social service providers., • Facilitation of individual and group-level interventions during other clinician vacations or leave, • Ensure that clients’ annual medical examinations are completed, with associated referrals as needed., • Contact referent and/or family contacts upon admission of new clients in a timely manner, and provide written or oral clinical updates as needed., • Effective advocacy and collateral contacts to empower clients. Job and Knowledge Requirements • Master's Degree in a mental health discipline (MSW, MHC, etc.), and either licensed in the state of New York or working under a limited permit and eligible for licensure., • CASAC credentialing (Credentialed Alcoholism and Substance Abuse Counselor) or CASAC-T with a bachelor's degree in a human services-related field and a minimum of 2 years’ experience working in a substance use program., • A qualified healthcare professional is required., • Possess a demonstrated ability to deliver patient treatment, including communication skills, successful engagement in specialized human services training, understanding of human interaction and personality development, and the ability to write and record case documentation., • Familiar with Regulatory Agency/OASAS Regulations regarding the operation and practices of patient care., • An understanding of group dynamics is essential., • Must be computer-literate with knowledge of Microsoft Office applications., • Competent in electronic health records that support treatment plans and case notes such as AURA Relias, Netsmart, and AWARDS (willing to learn new systems)., • Excellent verbal and written communication skills., • Ability to multitask and handle challenging situations in a professional and courteous manner, • Being bilingual in any language is a plus., • Self-motivated, • Ability to work professionally and empathetically with a diverse group of clients and staff., • Bilingual preferred Physical Requirements These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodations can be made to enable people with disabilities to perform the essential functions of the position, which are reviewed in each individual case. While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl. Vision abilities required by this job include close vision. Work Environment The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Moderate noise (i.e., business office with computers, phones, and printers; moderate traffic)., • Ability to work in an open or confined area, • Team Player, • Flexible, • Adaptable, • Communication, • Planning and organizing, • Generous PTO Policy, • Competitive Salary, • Medical & Dental Insurance, • Pension Plan, • 403b Retirement Plans, • Discount Perks for Movies, Broadway Shows, Amusement Parks.Etc, • Free Gym Membership to our Manny Cantor Center Gym & 14TH ST Y Gym, • Discounts to programs at Educational Alliance Limitations and Disclaimer The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for this position. EEO Info Educational Alliance is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, marital status, disability status, veteran status, or any other characteristic protected by applicable federal, state, or local law. For further information about Educational Alliance, please visit .

Job Description SENIOR EVENT TECHNOLOGY MANAGER Building A Brand Starts With Our Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Location: New York City (in office requirement - hybrid 3 days a week in NY office) What You Would Get To Do: In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Senior Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting the integration of new technology platforms, and managing data, while collaborating closely with the event delivery team. This role involves assisting the events team with the implementation and ongoing support of new technology platforms, as well as leveraging advanced Microsoft Excel skills to manage event information and generate detailed reports. Your Contributions • Advises on user experience of all pre-event and onsite registration for both virtual and in-person events, • Implementation and project management of event registration websites, app builds and all technological aspects of our events, • Troubleshoot technical issues, • Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc., • Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request, • Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements, • Work with Event delivery team on overall program logistics, production, and implementation, • Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate, • Registration desk flow design and set up, • Lead contact for attendee management and technology vendors including pre-event and during execution, • Assist in contacting clients for relevant information pertaining to the event, • Create and distribute post event client surveys, • Coordinate planning and utilization of mobile apps. May assist with build depending on platform., • List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics, • Manage relationships with technology suppliers including the negotiation of contracts, • Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc, • Provide the client with cost savings / value adds whenever possible, • Travel (15-20% annually) for on-site management of events to ensure full success and reconciliation., • Manage and mentor a team, which may include up to 5 direct reports. Management responsibilities, if applicable as not all SETM's have people management responsibilities, include:, • Managing vacation schedules for direct reports ensuring coverage for the client at all times including providing coverage when team members are out of the office on vacation or for an event, • Oversee workload of the team ensuring day to day understanding of capacity/pressure points, • Management of staffing assignments considering individual team members capacities and capabilities, • Management of personal development reviews for direct reports, • Lead and motivate direct reports, encouraging a productive and positive atmosphere Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact if you need an accommodation at any stage of the recruitment process. • 8-10+ years of experience in Attendee Data Management and Event Technology, including meeting planning and coordination with registration and event technology, • Bachelor's Degree preferred, • Proficient programming skills of HTML and CSS preferred, • Advanced proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms, • Advanced experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms, • Advanced proficiency with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint, • Advanced project management skills with the ability to manage multiple projects simultaneously, • Excellent written and oral communication skills at all levels, • Extensive industry knowledge of new suppliers, services, and best practices, • Strong client management skills with the ability to influence and lead by example, fostering a positive environment, • Strong ability to create best practice and take on new initiatives independently, • Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles, • Motivated, self-starter, ability to take direction and work independently; ability to think innovatively At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles. #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Building A Brand Starts With Our Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Job Location: Jersey City, NJ (hybrid - 3x a week in office, subject to change to 5 days at any time) What You Would Get To Do The Project Manager, Hospitality Events will support the Firm's hospitality strategy by having excellent communication and organizational skills and the ability to successfully manage stakeholder relationships. This person will be expected to gain knowledge of the firms current Hospitality Commitments, Sports and Entertainment venues nationwide, and build relationships with key business partners. Limited domestic travel may be required with this role. Your Contributions • Business Strategy and Management, • Conduct research and create presentations for internal review, • Support in development of creative ideas for new and existing hospitality events, • Design, develop and present strategic program recommendations, • Marquee Hospitality Events, • Assist with budget and spend management, ensuring accurate tracking and reporting through internal systems, • Support contract negotiations and assist with approvals and communication throughout the process, • Assist with the coordination for hospitality events, including transportation, hotel, venue, and food and beverage arrangements, as well as managing gift selection, • Create agendas, attend update meetings, and ensure effective communication with internal and external clients, • Help coordinator event-related communications, including invitations, RSVPs, ticket distribution, and other materials, • Participate in site visits and support overall event execution to ensure seamless logistics and attendee experience, • Firm Ticketing, • Work Closely with the internal ticketing team on ticket allotments and connectivity to Hospitality Events, • Join weekly calls to build relationships with key stakeholders, • Administration / Financial Support, • Manage internal accounting systems for hospitality events, • Pay invoices, • Manage approvals, • Manage payments against budgeted costs, • Facilitate calendars, meetings and other communications with internal and external clients, • Support in managing vendor relationships, • 5-8+ years' experience in event management focused on Sports and Entertainment (specifically professional tennis, golf, baseball, football, etc.), • Bachelor's degree preferred or equivalent practical experience, • Experience in the management of ticketing systems a plus, but not required, • Work experience inside a Sports and Entertainment venue a plus, but not required, • Good working knowledge of MS Office Suite, • Highly organized with excellent time management skills to handle multiple tasks and meet strict deadlines, • Ability to establish relationships and maintain a positive rapport with clients, vendors and suppliers, • Knowledge of Sports and Entertainment Venues preferred, but not required, • Creative problem solver, resourceful, team player, • Calm and flexible approach to handling the pressure and stress of ever-changing demands, • Ambitious and proactive, • Willing to travel when required At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth: • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job DescriptionBuilding A Brand Starts With Our Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Location: Jersey City, NJ / Hybrid (3 days in office, subject to change at anytime), must reside in tri state area to commute to work. What You Would Get To Do: The Event Technology Coordinator is responsible for assisting the event technology team with registration websites and database management, ensuring consistency in information, accuracy of new and existing data, and list generation. This role may also need to provide support to the event delivery team needing assistance with event and meeting coordination. Limited domestic and/or international travel may be required with this role. Your Contributions • Support the team with event registration websites, app builds and all technological aspects of our events, • Database management to ensure consistency in information, accuracy of new and existing data, and list generation, • Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements, • Assist in contacting clients for relevant information pertaining to the event, • Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate, • Lead onsite registration procedures, including training temp staff and monitoring attendee participation., • Travel periodically to oversee attendee logistics and registration for offsite events., • Create and distribute post event client surveys, • List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics As part of the interview process, you might be asked to complete a short written assessment to demonstrate your skill set. We encourage you to contact if you need an accommodation at any stage of the recruitment process. • 1+ years' of related experience in Event Technology and Marketing, including internships in a related field, • Bachelor's Degree preferred, • Intermediate proficiency in Microsoft Office, with a focus on Excel, • Experience with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms preferred, but not required, • General knowledge of HTML and CSS is a plus, but not required, • Able to manage multiple projects simultaneously, • Good written and oral communication skills at all levels, • Motivated, self-starter, ability to take direction and work independently; ability to think innovatively, • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-KM1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description ASSOCIATE EVENT TECHNOLOGY MANAGER Building A Brand Starts With Our Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Location: Remote working on EST time zone essential What You Would Get To Do: In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Associate Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting the integration of new technology platforms, and managing data, while collaborating closely with the event delivery team. This role involves assisting the events team with the implementation and ongoing support of new technology platforms, as well as leveraging advanced Microsoft Excel skills to manage event information and generate detailed reports. Your Contributions • Advises on user experience of all pre-event and onsite registration for both virtual and in-person events, • Implementation and project management of event registration websites, app builds and all technological aspects of our events, • Troubleshoot technical issues, • Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc., • Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request, • Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements, • Work with Event delivery team on overall program logistics, production, and implementation, • Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate, • Registration desk flow design and set up, • Assist in contacting clients for relevant information pertaining to the event, • Create and distribute post event client surveys, • Coordinate planning and utilization of mobile apps. May assist with build depending on platform., • List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics, • Provide the client with cost savings / value adds whenever possible Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact if you need an accommodation at any stage of the recruitment process. • Bachelor's Degree preferred, • General knowledge of HTML and CSS is a plus, but not required, • Experience with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms required, • Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms preferred, • Proficiency with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint, • Proven ability to manage multiple projects simultaneously, • Very good written and oral communication skills at all levels, • Client centric, approachable, able to adjust to client needs and style; adapt to ever changing demands and different client work styles, • Motivated, self-starter, ability to take direction and work independently; ability to think innovatively At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure, • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. United States Residents: The base pay for this position ranges from $60,000 to $82,000. This role is also eligible for an annual discretionary bonus. FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles. #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Epic Inpatient Orders and/or Epic Ambulatory Certification and experience required. Epic Genomics badge/certification and Epic Aura Badge highly preferred. Epic Orders/Genomics Applications Analyst II- Digital and Technology Partners - Remote.

We are seeking a dynamic and personable intern to support our sales and marketing initiatives. This role is perfect for someone interested in learning the ins and outs of B2B sales, marketing strategy, and customer engagement. Support the development and execution of marketing campaigns and strategi

Job Description We are seeking a medical assistant to join our endocrinology practice in April or May of 2025. The ideal candidate will be a prospective medical or PA student looking to hone their skills, get clinical experience, and benefit from a mentorship opportunity. We have crafted a caring, understanding and healing environment for both patients and staff to thrive and grow. The best fit for our practice is a kind, compassionate and empathetic person to help foster these qualities. Responsibilities: Preparing charts for the day utilizing prepared templates. Rooming patients, taking an HPI and vitals. Presenting cases to the doctor in a concise and clear way, summarizing important details to ensure the patient has a productive and efficient visit with the doctor. Placing lab orders and writing prescriptions. Clearly and patiently explaining doctor's instructions to the patients (i.e. taking medication, timing of labs and radiology tests). Reviewing results with patients under the doctor's guidance. Documenting resolutions to patient questions and concerns. Requirements: Clear communicator. EMR experience. Thorough grasp of medical terminology. Reliable and punctual – start time 7:30 AM Responsible and passionate about medicine Phlebotomy a plus

Job DescriptionBuilding a Brand Starts with a Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Location: New York City (in office requirement - hybrid 2 days a week in FIRST NY office) What You Would Get To Do: We're seeking a detail-oriented and commercially minded Commercial Operations Manager to help drive the financial and operational success to assigned accounts or teams. In this role, you'll turn commercial strategy into clear processes and insights, equipping delivery teams with accurate reporting, guidance, and operational frameworks that support profitability and scope alignment. This role will collaborate closely with Finance, Data & Analytics, and Account Directors to ensure compliance, maintain service-based pricing structures, and identify risks or opportunities. This is an ideal role for someone with strong financial acumen, a data-driven mindset, and the ability to connect day-to-day delivery with big-picture business goals. Your Contributions Commercial Advisory • Maintain accurate reporting for the dedicated account(s), including utilization, margin analysis, hours charged vs forecast, and resource allocations., • Conduct variance analysis, monitor utilization trends, and provide actionable recommendations., • Advise on resourcing, scope design, and pricing strategies to meet margin, utilization, and forecast targets; interpret operational data to flag risks such as scope creep, overutilization, and under-billing; and recommend guardrails to mitigate co-employment and other operational risks., • Identify potential risks to commercial performance and recommend mitigation strategies., • Assist in tracking commercial KPIs such as forecast vs. actual hours, delivery profitability, and adherence to rate cards providing analysis and recommendations., • Participate in staffing and resource planning discussions, ensuring alignment with commercial objectives and capacity models., • Support delivery teams in applying rate cards, time tracking standards, and project classification guidelines., • Partner with Client Finance to align billing and revenue processes with account requirements., • Partner with account and FIRST Leadership and Client Services, ensuring real-time visibility into capacity, scope changes, and potential commercial impact., • Coach delivery managers on commercial best practices, time tracking discipline, and scope management., • Facilitate delivery team training workshops ensuring clarity on time tracking procedures and standards., • Communicate guidelines, deadlines, and expectations clearly, effectively, and consistently to ensure team alignment and accountability for service based pricing., • Ensure the team is operating according to established rules, standard operating procedures (SOPs), and rules of engagement to maximize revenue and project success., • Assist with tracking and reporting year-over-year (YOY) comparisons for utilization increase, hours charged, and profitability metrics to measure progress., • Minimum of 10+ years of experience in commercial operations, finance, or business operations (agency, consulting, or professional services preferred), • Bachelor's Degree preferred, • Strong financial acumen including forecasting, variance analysis, and pricing strategy, • Understanding of event planning and operational workflows is highly desirable, • Proficient in Microsoft Office and capable of quickly adapting to new systems and tools., • Advanced Excel skills (pivot tables, VLOOKUP, financial modeling); BI tools experience preferred, • Excellent written and verbal communication skills, with ability to engage senior stakeholders, • Highly collaborative, adaptable, and able to navigate a matrixed environment, • Strong analytical and problem-solving skills, translating complex data into actionable insights, • High degree of organization, prioritization, and time management skills, • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job DescriptionDescriptionOverview The Technology Infrastructure department is responsible for planning, engineering, installing and operating the technology infrastructure throughout NYPL. These PCs, phones, network equipment and communications circuits provide patrons and staff access to the Internet, public and enterprise applications and other information resources, thereby supporting the entire mission of the Library. We also work with Capital Planning to ensure that all new or renovated buildings include the latest in technology infrastructure. The Manager, Telecommunications will lead the Telecommunications team. The position is also responsible for interfacing with key business leaders to review needs, define requirements, and execute technical implementation. They will review upcoming technical needs (upgrades, road map) and determine optimal balance between functionality and security for such deployments. The manager will also have primary responsibility for reliable operation of in-house and contracted voice services. Key Responsibilities • Provide leadership in planning, deploying and operating the NYPL telephony environment, consisting of Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager and ACD systems, branch Nortel BCM and Partner key systems, and the IP, SIP and POTs circuits that connect them., • Deliver reliable voice calling, voicemail, ACD and audio conferencing services., • Lead efforts to install and upgrade the voice systems to a common VoIP platform., • Manage two staff Telecommunications Technicians, organizing their daily activities and ensuring their timely response to repairs and request tickets., • Supervise other IT staff and outside vendors as needed to complete telephony projects and repairs., • Prepare RFPs and bid specifications for voice equipment replacement, upgrade, and expansion, as well as small data/phone cabling installations., • Manage telecom vendors that provide hardware support and provision/maintain the circuits, and provide outsourced services such as voice conferencing., • Maintain an accurate inventory of the voice system equipment and circuits., • Periodically reconcile telecom bills against active services to ensure proper billing., • Bachelor's degree with a major in telecommunications, computer systems, or engineering, or strong combination of education and work experience, • 10 years of experience planning, installing and maintaining a large (1,000+ handsets, 500+ POTS lines, PRI and copper trunks) distributed (25+ locations) voice systemRequired Skills, • Familiarity with Nortel and Avaya hardware, including VoIP handsets, digital handsets, CS1000 PBXes., • Experience with Avaya Aura (including Session Manager, System Manager Call Manager) and ACD systems. Strong knowledge of vectoring., • Familiarity with IX messaging or comparable messaging system., • Understanding of structured cable systems., • Available on-call after hours and weekends., • Be Helpful to patrons and colleagues, • Be Resourceful in solving problems, • Be Curious in all aspects of your workPhysical Duties, • Limited physical effort is required, • Light lifting required, • Lifting up to 40 lbs. required Schedule M-F 9-5, some flexibility Weekends and nights as required.

Job DescriptionBuilding A Brand Starts With Our Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Job Location: Jersey City, NJ (hybrid - 3x a week in office, subject to change to 5 days at any time) What You Would Get To Do In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Professional Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Associate Project Manager will consistently deliver exceptional service to our high-touch clients through excellent project management and creative solutions. This position will support virtual, in-person and hybrid events which include but are not limited to; internal programs, client-facing events including conferences, hospitality, thought leadership, sporting, and cultural programs. Your Contributions • Full life-cycle planning and execution of multiple key events in a digital/virtual capacity, and in-person, • Virtual event planning and project management including confirming appropriate virtual platform, creation of timelines, invitation process, thorough and regular communications to attendees, suppliers and stakeholders, • Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting, • Sourcing, negotiating and managing site selections, contract management for venues and suppliers, • Coordinate registration, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management, • Work with the team to ensure adherence to the client's standards of operation and policies; ensure compliance and risk guidelines are followed, • Travel (when applicable, approximately 20-40% annually) for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events, • Post event wrap up including final attendees, budget reconciliation, observations, as well as client debriefs for year over year improvements, • Co-plan with colleagues and the client on larger scale programs; strong team player, • Share knowledge of best practices, new suppliers, services and venues, • 2 – 4 years' event management experience, preferably in a corporate or financial environment, • Bachelor's Degree preferred, • Motivated, self-starter, ability to work independently and project plan; ability to think innovatively, • Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines, • Virtual event experience preferred – Webex and Zoom experience a plus, • Leadership/influencing/negotiation and decision-making skills, • Resourceful individual with the ability to take direction and work independently; be proactive with ideas and creative solutions, • Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles, • Strong client management skills, • Strong oral and written communication skills, • Ambitious, proactive and highly organized, • Willing to travel to various locations for site-visits and on-site management of events, • Experience working with large and complex databases preferred, Cvent experience preferred, • Proficient with Microsoft Office, • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.