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Job Description Building a Brand starts with a Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at What You Would Get To Do The Analytics Lead will play a pivotal role at FIRST bolstering the company's AI and data capabilities. Reporting to the Director of Data and Analytics, you will be responsible for translating complex data into actionable intelligence that drives strategic decision-making and delivers measurable value to clients. This is a key role in FIRST's role as an intelligence-driven partner in the brand experiences sector. The role offers an exceptional opportunity to help drive strategic transformation and work with sophisticated, high-profile clients. Your Contributions • Lead the development and implementation of client intelligence solutions, predictive models and insight generation capabilities., • Translate complex data sets into commercial insights that power decision-making for both internal stakeholders and clients., • Design and implement predictive models that enhance event performance, client satisfaction and revenue forecasting., • Develop approaches that transform event performance data into actionable insights., • Apply statistical modelling, machine learning techniques and data visualization to solve complex business challenges., • Lead the design and execution of experiment design and A/B testing to optimize performance., • Build and implement sophisticated analytical models that deliver against FIRST's strategic objectives of productivity improvement and revenue generation., • Create compelling data narratives that communicate insights effectively to both technical and non-technical audiences., • Contribute to the transformation of FIRST's operating model through AI and data capabilities., • Work with cross-functional teams to establish metrics, KPIs and robust measurement approaches., • Support the development of AI-powered products and services that create differentiated client value. Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. • Position requires 5-8 years of experience, • Advanced degree in Statistics, Data Science, Mathematics, Computer Science or related quantitative field., • Expert proficiency in Python and/or R for statistical modelling and data analysis., • Strong understanding of business processes and how to apply analytics to improve them., • Experience with machine learning techniques and their practical applications in business settings., • Proven ability to build statistical models, perform advanced analysis, and generate meaningful insights., • Exceptional business storytelling ability with a focus on translating complex data findings into clear, actionable recommendations., • Demonstrated skill in consulting with business units to define metrics and KPIs., • Strategic mindset with the ability to connect analytics work to business outcomes and revenue generation., • Experience working with cross-functional teams and influencing decisions through data-driven insights., • 5+ years of experience in analytics, business intelligence or data science roles., • Experience in consulting, marketing, or professional services environments is beneficial., • Track record of successfully implementing analytics solutions that drive measurable business impact., • Strategic analytical thinker with exceptional problem-solving abilities., • Strong business storytelling skills and ability to communicate complex concepts clearly., • Results-oriented with focus on delivering measurable business impact., • Collaborative team player who builds strong relationships across functions., • Intellectually curious with passion for exploring new analytical approaches., • Rigorous attention to detail while maintaining a big picture perspective., • Client-centric mindset that aligns analytics work with customer value., • Adaptable to changing requirements and business priorities., • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-remote #FG1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Building a Brand Starts with a Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at What You Would Get To Do: The Project Director will serve as the strategic and operational lead for a strategic global client while also supporting a small portfolio of additional accounts. The role builds trust and collaboration to strengthen client relationships, drive account growth, and ensure long-term commitment. The Project Director will oversee budgets to balance client satisfaction with profitability and manage supplier and partner relationships to deliver high-quality experiences. They will also act as the primary intake point for new client requests—scoping project needs and partnering with global delivery teams to determine appropriate staffing models. While the role does not currently include direct people management, the Project Director will mentor team members and support their development across the client account. Your Contributions: Client Relationship & Account Management • Build and maintain trusted client relationships, with a primary focus on one global, strategic account, understanding their business and brand to deliver tailored event solutions., • Serve as the primary operational liaison for this strategic client while also maintaining oversight of up to 1-4 cross-functional accounts, ensuring service delivery meets client expectations and reflects FIRST's high standards., • Provide overall project direction, ensuring all team members adapt workflows, communication styles, and delivery approaches to align with the client's specific preferences and vision., • Act as the main point of intake for new business from the client, assessing requirements, scoping project needs, and partnering with global delivery leads to secure appropriate staffing., • Engage with senior clients, demonstrating industry expertise and a proactive, solutions-driven approach across multiple projects., • Oversee account budget management, tracking revenue, forecasting future needs, and maximizing cost efficiencies., • Identify and develop new business opportunities, assisting with proposals, pitches, and account growth strategies., • Create and maintain account plans, collaborating with internal and external stakeholders to drive tailored solutions and consistent delivery., • Monitor client contracts, SLAs, and KPIs, providing performance insights to operations leadership and identifying opportunities for improvement., • Continuously assess and enhance service offerings by gathering feedback, identifying trends, and implementing process improvements., • Lead event delivery on complex or high-visibility projects as needed based on business priorities., • Manage multiple key events from initial brief to final reconciliation, ensuring effective team leadership and adherence to SOPs and standards., • Capture key intelligence to drive future performance improvements and share knowledge across the team., • Guide teams to adjust delivery strategies to meet the unique expectations of this specific client, ensuring consistency across regions., • Conduct and participate in global site visits and onsite execution, serving as the senior project presence for the client across their international event portfolio., • Manage global travel needs aligned to the client's portfolio of events, including site visits, onsite execution, and in-person meetings in locations outside New York., • Collaborate with Client Services to align on project briefs, build internal teams, and deliver successful events., • Act as the escalation point for both clients and internal teams, anticipating needs and proactively managing resources., • Maintain accurate financial records, communicating budget updates and critical financial concerns to management., • Regularly report on budget status to clients and internal teams, ensuring timely reconciliations within client contracted deadlines., • Identify opportunities for added value while ensuring overall project and account profitability., • Provide day-to-day direction for team members supporting the client, ensuring clarity of roles, alignment with SOPs, and adaptation to the client's unique workstyle and communication expectations., • Partner with delivery leads globally to request, onboard, and guide team members assigned to the client, ensuring coverage across regions and time zones., • Foster strong working relationships across global teams, providing mentorship and leadership in project delivery., • Lead by example, maintaining a motivated, professional team committed to delivering exceptional client service., • Support capacity awareness across the team, identifying pressure points and advocating for proper staffing with global delivery leads., • Foster strong working relationships across global teams, promoting collaboration, knowledge sharing, and consistent standards of service., • Contribute to organizational strategy by identifying opportunities, addressing challenges, and promoting industry best practices., • Ensure teams provide value for money to clients while identifying opportunities for added value., • Act as a liaison between clients and FIRST management to address team-related issues as needed., • This role is best suited to a candidate with 8-10+ years of event management and project management experience, preferably in an agency environment., • Minimum 8+ years' of combined managerial and event management experience in delivering digital and in-person events with the ability to manage and train teams of people in planning and execution of events, • Experience in working with and managing senior clients, • Extensive experience in event and project management, particularly within an agency environment., • People management experience preferred, • In-depth knowledge of venues, destinations, and suppliers, with a strong network of established contacts in the region., • Expertise in event logistics, including registration, conferences, meetings, F&B, and production management., • Expert in venue selection, contract negotiation, and budget management., • Familiar with event technology and software, with the ability to analyze event data and metrics., • Strong organizational, time management, and problem-solving skills, with a proven ability to manage multiple projects under tight deadlines., • Excellent written and verbal communication skills, with the ability to present ideas clearly and persuasively., • Effective communicator with clients, vendors, and internal teams, building strong interpersonal relationships., • Demonstrated leadership in a team-oriented environment., • Creative, proactive, adaptable, and resourceful, with a focus on delivering exceptional event experiences, • This role will have you traveling 40-60% of the time At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth: • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-HYBRID #LI-CB1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Location: New York City (hybrid - 2x a week in NY office) or remote but must reside in EST time zone. What You Would Get To Do: In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Associate Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting the integration of new technology platforms, and managing data, while collaborating closely with the event delivery team. This role involves assisting the events team with the implementation and ongoing support of new technology platforms, as well as leveraging advanced Microsoft Excel skills to manage event information and generate detailed reports. Your Contributions • Advises on user experience of all pre-event and onsite registration for both virtual and in-person events, • Implementation and project management of event registration websites, app builds and all technological aspects of our events, • Troubleshoot technical issues, • Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc., • Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request, • Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements, • Work with Event delivery team on overall program logistics, production, and implementation, • Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate, • Registration desk flow design and set up, • Assist in contacting clients for relevant information pertaining to the event, • Create and distribute post event client surveys, • Coordinate planning and utilization of mobile apps. May assist with build depending on platform., • List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics, • Provide the client with cost savings / value adds whenever possible Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact if you need an accommodation at any stage of the recruitment process. • 2-4+ years of experience in Event Technology and Attendee Management including entry level meeting planning and coordination, • Strong working knowledge of Cvent FLEX required, • Bachelor's Degree preferred, • General knowledge of HTML and CSS is a plus, but not required, • Experience with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms required, • Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms preferred, • Proficiency with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint, • Proven ability to manage multiple projects simultaneously, • Very good written and oral communication skills at all levels, • Client centric, approachable, able to adjust to client needs and style; adapt to ever changing demands and different client work styles, • Medical, Dental & Vision, which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles. #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Building a Brand Starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at Location: New York (Hybrid, 4 days in office, subject to change to 5 days at any time) What You Would Get To Do: As the Project Manager, embedded in Asset Management, you will work on the marketing and events team to support client event engagement. This team member will support initiatives, interfacing with key leaders across the business, advisors and advisor teams, marketing team members, agencies and vendors to deliver the very best experiences for our clients and prospects. Your Contributions • Support end-to-end execution of events including webinars, meetings, roundtables, and conferences, • Coordinate event logistics such as registration, calendars, venues, AV, catering, and materials, • Manage event timelines, checklists, and task tracking to ensure deadlines are met, • Assist with speaker coordination, agendas, briefing documents, and content collection, • Prepare and distribute event communications, invitations, and follow-ups, • Liaise with vendors, production teams, and internal stakeholders, • Support live and on-site execution, including run-of-show and troubleshooting, • Ensure event materials meet branding and compliance requirements, • Requires 5-7 years' experience, • Project Management experience, preferably in the financial services industry or a corporate environment, • Ability to manage multiple projects simultaneously, • Strong organizational skills, attention to detail and ownership of projects, • Highly organized with the ability to work in a high-pressured environment, • Ability to work in a fast-paced environment and think clearly under pressure, • Highly organized with attention to detail and excellent follow-through, • Strong verbal and written communication skills, • Knowledge of relevant and interesting arts and cultural events, a plus, • Strong experience with Microsoft Office Suite, including Outlook, Word, Excel and Powerpoint; Salesforce experience a plus, • Strong client management skills with the ability to influence and lead by example, fostering a positive environment, • Strong ability to create best practices and take on new initiatives independently, • Client-centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles, • Motivated, self-starter, ability to take direction and work independently; ability to think innovatively, • Entrepreneurial, • Creative thinker, • Willingness to travel (up to 10%), • Strong communication skills and empathy for complex issues, • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure, • This role is hybrid, requiring upwards of 4 days in office, • Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary, • Requirement to be onsite at domestic events, and may require international travel when necessary, • Requires the ability to lift / move up to 30 pounds when necessary, • Essential physical requirements including standing, sitting, typing, handling of materials including lifting / moving items #LI-KM3 #LI-Hybrid #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Building a Brand Starts with a Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Location: New York, NY (In Office 4 days a week, subject to change at any time) What You Would Get To Do: The Roadshow Coordinator III is responsible for planning and executing high-profile roadshows by collaborating with Corporates, Institutional Equity Sales, Investment Banking, and Capital Markets teams. This role involves extensive coordination of logistics, including travel, accommodations, and virtual meeting arrangements, while maintaining seamless communication with corporate management teams and internal stakeholders. The Roadshow Coordinator will demonstrate strong organizational skills, the ability to work independently, and a commitment to excellence, creativity, and teamwork. Your Contributions • Work closely with Corporates, Institutional Equity Sales, Investment Banking and Capital Markets and/or Corporate Access to design and execute roadshows, • Build strong relationships with corporate management teams as well as with other internal constituents, • Heavy calendar management and meeting coordination for investors, clients and internal teams, • Heavy logistic coordination for in-person roadshows, including, but not limited to hotels, ground transportation, private air, commercial air, • Heavy logistics coordination for virtual/hybrid roadshows, including, but not limited to Zoom, conference calls, large group virtual meetings, • Maintain and communicate logistics and travel schedules and agendas with corporate contacts, salespeople and other participants for multiple events at the same time, • Reconcile all roadshow expenses, • Source, vet and contract venues for events with client input, • Negotiate with vendors for cost effectiveness as appropriate, commercial focus to the bottom line, • Identify new venues and vendors to differentiate roadshows and provide new experiences to clients, • Arrange conference calls and webcasts and coordinate ad hoc technology requests, • Provide real-time support for participants, even if after hours leading into an event, • Create and send logistical information and coordinate other materials for events as needed, • Must be able to balance a client's demands and prioritize work based on a high-volume book of work, • Able to work independently with specialists and clients with little guidance, • Back up coverage for colleagues as needed within the team, • Excellent working relationship with managers, clients and peers alike, • Advanced supplier knowledge: ability to negotiate value adds for cost efficiencies or enhanced attendee experience, • 5-8+ years' experience working on complex Deal Roadshows in the Financial industry, • Strong working knowledge of the Microsoft Office, specifically Excel, • Experience in management and training teams both in planning and execution of Roadshows, • Deal Roadshow experience required, • Highly organized – ability to handle multiple tasks to meet strict deadlines, • Excellent time management and multi-tasking skills, • Ability to effectively and extensively interact with all levels of senior ranking officers, • Adaptability to situations and ever changing demands, • Accessible and responsive at all times; tasks and requests by client often happen outside of normal business hours - must be available to respond accordingly in accordance with SLAs, • A calm and flexible approach to handling pressure and stress., • Professional, responsive and polite in extremely difficult circumstances, • Resourceful, ambitious and proactive, • Creative problem solver and team player, • Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure, • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. United States Residents: The base pay for this position ranges from $70,000-$115,000. This role is also eligible for an annual discretionary bonus. #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Building a Brand Starts with a Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Location: New York, NY (In Office 4 days a week, subject to change at any time) What You Would Get To Do: The Senior Roadshow Coordinator is responsible for planning and executing high-profile roadshows by collaborating with Corporates, Institutional Equity Sales, Investment Banking, and Capital Markets teams. This role involves extensive coordination of logistics, including travel, accommodations, and virtual meeting arrangements, while maintaining seamless communication with corporate management teams and internal stakeholders. The Senior Roadshow Coordinator will demonstrate strong organizational skills, the ability to work independently, and a commitment to excellence, creativity, and teamwork. The Senior Roadshow Coordinator may have people management responsibilities as well, managing and mentoring a team, which may include up to 5 direct reports. Your Contributions • Work closely with Corporates, Institutional Equity Sales, Investment Banking and Capital Markets and/or Corporate Access to design and execute roadshows, • Build strong relationships with corporate management teams as well as with other internal constituents, • Heavy calendar management and meeting coordination for investors, clients and internal teams, • Heavy logistic coordination for in-person roadshows, including, but not limited to hotels, ground transportation, private air, commercial air, • Heavy logistics coordination for virtual/hybrid roadshows, including, but not limited to Zoom, conference calls, large group virtual meetings, • Maintain and communicate logistics and travel schedules and agendas with corporate contacts, salespeople and other participants for multiple events at the same time, • Reconcile all roadshow expenses, • Source, vet and contract venues for events with client input, • Negotiate with vendors for cost effectiveness as appropriate, commercial focus to the bottom line, • Identify new venues and vendors to differentiate roadshows and provide new experiences to clients, • Arrange conference calls and webcasts and coordinate ad hoc technology requests, • Provide real-time support for participants, even if after hours leading into an event, • Create and send logistical information and coordinate other materials for events as needed, • Must be able to balance a client's demands and prioritize work based on a high-volume book of work, • Able to work independently with specialists and clients with little guidance, • Back up coverage for colleagues as needed within the team, • Create training documents for specific events or tasks where applicable, with a proactive approach, • Excellent working relationship with managers, clients and peers alike, • Advanced supplier knowledge: ability to negotiate value adds for cost efficiencies or enhanced attendee experience, • Manage and mentor a team, which may include up to 5 direct reports. Management responsibilities, if applicable as not all Senior Roadshow Coordinators have people management responsibilities, include:, • Managing vacation schedules for direct reports ensuring coverage for the client at all times including providing coverage when team members are out of the office on vacation or for an event, • Oversee workload of the team ensuring day to day understanding of capacity/pressure points, • Management of staffing assignments considering individual team members capacities and capabilities, • Management of personal development reviews for direct reports, • Lead and motivate direct reports, encouraging a productive and positive atmosphere, • Bachelor's Degree Preferred, • 8-10+ years' experience working on complex Deal Roadshows in the Financial industry, experience in events, marketing and/or communications, • Strong working knowledge of the Microsoft Office, specifically Excel, • Experience in training teams both in planning and execution of Roadshows. People management experience preferred but not required as not all Senior Roadshow Coordinator roles have people management responsibilities., • Highly organized – ability to handle multiple tasks to meet strict deadlines, • Excellent time management and multi-tasking skills, • Ability to effectively and extensively interact with all levels of senior ranking officers, • Adaptability to situations and ever-changing demands, • Accessible and responsive at all times; tasks and requests by client often happen outside of normal business hours - must be available to respond accordingly in accordance with SLAs, • A calm and flexible approach to handling pressure and stress., • Professional, responsive and polite in extremely difficult circumstances, • Resourceful, ambitious and proactive, • Creative problem solver and team player, • Travel up to 10%, • Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-hybrid #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description EVENT TECHNOLOGY MANAGER Building a Brand Starts with a Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Location: New York City (hybrid - 2x a week in office) What You Would Get To Do: In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting the integration of new technology platforms, and managing data, while collaborating closely with the event delivery team. This role involves assisting the events team with implementing and supporting new technology platforms, as well as leveraging advanced Microsoft Excel skills to manage event information and generate detailed reports. Your Contributions • Advises on the user experience of all pre-event and onsite registration for both virtual and in-person events, • Implementation and project management of event registration websites, app builds and all technological aspects of our events, • Troubleshoot technical issues, • Manage client evaluation communications, including save-the-dates, invitations, registrations, confirmations, etc., • Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request, • Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements, • Work with the Event delivery team on overall program logistics, production, and implementation, • Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate, • Registration desk flow design and set up, • Lead contact for attendee management and technology vendors, including pre-event and during execution, • Assist in contacting clients for relevant information pertaining to the event, • Create and distribute post-event client surveys, • Coordinate planning and utilization of mobile apps. May assist with build depending on platform., • List manipulation to provide team members with relevant registration data, year-on-year statistics, and insight into varied elements and event analytics, • Manage relationships with technology suppliers, including the negotiation of contracts, • Review and manage any relevant third-party vendor invoice reconciliation, e.g. badging/attendee tracking etc, • Provide the client with cost savings/value adds whenever possible, • Assist with the training of new joiners and mentoring existing team members Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Don't hesitate to get in touch with if you need an accommodation at any stage of the recruitment process. • Bachelor's Degree preferred, • Proficient programming skills in HTML and CSS are beneficial, • Strong proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms, • Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms, • Strong proficiency with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint, • Advanced project management skills with the ability to manage multiple projects simultaneously, • Excellent written and oral communication skills at all levels, • Extensive industry knowledge of new suppliers, services, and best practices, • Strong client management skills with the ability to influence and lead by example, fostering a positive environment, • Strong ability to create best practices and take on new initiatives independently, • Client-centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles, • Medical, Dental & Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-TS1 #LI-Hybrid FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Educational Alliance (EA), one of New York City’s original settlement houses, was founded in 1889 to offer educational, social, and cultural services to Jewish immigrants arriving to the Lower East Side. Today, EA is a proudly Jewish institution that partners with diverse communities throughout Lower Manhattan. We provide New Yorkers with high-quality, transformational programs that enhance their well-being and socio-economic opportunities, reflecting our belief that everyone in our city should be given the tools to thrive. Across our network of community centers, our staff empowers people of all backgrounds to flourish. Our vast array of programs includes free meals for seniors, addiction treatment and recovery, innovative early childhood education, art classes, Jewish cultural and educational events, and more. We remain committed to recognizing the intrinsic value within each individual and the importance of building community. The Center for Recovery and Wellness takes a holistic, strengths-based approach to recovery and wellness that responds to the distinct needs of each individual. Programs include residential and outpatient addiction treatment, recovery services, prevention education, and community programming. CRW offers culturally competent, evidence-based programs and services that strengthen individuals and communities, enhance resiliency, and foster lasting recovery. We are seeking a qualified healthcare professional to be our Clinical Counselor Outpatient Services who will counsel and aid individuals who have substance use disorders and/or their families/loved ones in a New York State OASAS-certified outpatient treatment program. Utilizing a person-centered and trauma-informed lens, individualized assessment and counseling (telehealth or virtual) services are delivered both in-person and virtually at Project Contact Outpatient at the Center for Recovery and Wellness. Schedule: (3) Weekdays - 10am to 6pm, (2) Weekdays - 12pm to 8pm, and a rotating weekend once a month. Responsibilities • Provide caseloads with weekly individual case management and counseling sessions consistent with the individualized treatment plan for individuals in the Substance Use Treatment and/or Significant Other Services treatment tracks., • Continuously assess the appropriateness of the current level of treatment, corresponding with LOCADTR and utilization review instruments (Substance Use treatment track)., • Coordinate integrated services with medical, mental health, vocational, recovery services, and other social service providers., • Complete detailed progress notes, comprehensive treatment plans, intake/admission assessments, psychosocial assessments, discharge plans, and other required documentation in accordance with OASAS and CARF standards., • Maintain accurate and organized clinical charts, engaging in pre-audits of charts to ensure compliance with OASAS, managed care, and CARF standards., • Send weekly, monthly, and quarterly reports to HRA through the Substance Abuse Tracking and Reporting System., • Specimen collection for clients and monitors for treatment-related issues in order to update the treatment plan (Substance Use treatment track), • Check the toxicology reporting portal daily to ensure any positive toxicology reports are communicated to supervisory staff, documented, and addressed with the client (Substance Use treatment track), • Coordinate integrated services with medical, mental health, housing, vocational, recovery services, and other social service providers., • Facilitation of individual and group-level interventions during other clinician vacations or leave, • Ensure that clients’ annual medical examinations are completed, with associated referrals as needed., • Contact referent and/or family contacts upon admission of new clients in a timely manner, and provide written or oral clinical updates as needed., • Effective advocacy and collateral contacts to empower clients, • Outreach to referral sources to expand the network of clients., • Attend staff meetings and trainings as required, as well as individual and group supervision., • Master's Degree in a mental health discipline (MSW, MHC, MFT, etc), and either licensed in the state of New York, or working under a limited permit and eligible for licensure. OR CASAC credentialing (Credentialed Alcoholism and Substance Abuse Counselor) OR CASAC-T with a bachelor's degree in a human services-related field and a minimum of 2 years’ experience working in a substance use program., • Possess a demonstrated ability to deliver patient treatment, including communication skills, successful engagement in specialized human services training, understanding of human interaction and personality development, and the ability to write and record case documentation., • Familiar with Regulatory Agency/OASAS Regulations regarding the operation and practices of patient care., • An understanding of group dynamics is essential., • Must be computer-literate with knowledge of Microsoft Office applications., • Competent in electronic health records that support treatment plans and case notes such as AURA Relias, Netsmart, and AWARDS (willing to learn new systems)., • Excellent verbal and written communication skills., • Self-motivated with the ability to multitask and handle challenging situations in a professional and courteous manner, • Ability to work professionally and empathetically with a diverse group of clients and staff., • Bilingual in any language preferred Benefits • Generous PTO Policy, • Competitive Salary, • Medical, Dental & Vision Insurance, • Pension Plan, • 403b Retirement Plans, • Discount Perks for Movies, Broadway Shows, Amusement Parks, etc., • Free Gym Membership to our MCC Fitness & 14TH ST Y Gyms, • Discounts to programs at Educational Alliance, • Tuition Reimbursement The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. EEO Info Educational Alliance is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, marital status, disability status, veteran status, or any other characteristic protected by applicable federal, state, or local law. For further information about Educational Alliance, please visit .

Job Description Employment Type: Full-time Location: New York, NY Work Site Type: Hybrid Building a Brand Starts with a Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Location: 3 days required in the office (NYC). Subject to change to any time. What You Would Get To Do: In this capacity, the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST, which embeds specialist talent into organizations to provide Content, Creative, Digital Technology, Management & Delivery, and Data & Insights. The Project Manager will consistently deliver exceptional service to our high-touch clients in the Financial Industry through excellent project management and creative solutions. This position will support virtual, in-person and hybrid events which include but are not limited to; internal programs, client-facing events including conferences, hospitality, thought leadership, sporting, and cultural programs. Your Contributions • Full life-cycle planning and execution of multiple key events in a virtual, in-person and hybrid capacity, • Financial management, including: budget development and management, expense management and invoice processing, timely post-meeting reconciliation and final financial reporting, • Sourcing, negotiating, and managing site selections, contract management for venues and suppliers, • Coordinate registration, transportation, hotel accommodations, entertainment, gift selection, audio/visual needs, webcasts, staging and speaker selection for all programs; strong focus on vendor management, • Work with the team to ensure adherence to the client's standards of operation and policies; ensure compliance and risk guidelines are followed, • Travel (when applicable, approximately 20-40% annually) for site inspections and on-site management of live events to ensure full coordination of logistics and on-site teams for in-person events, • Post event wrap up including final attendees, budget reconciliation, observations, suggestions for following year, as well as client debriefs for year over year improvements, • Co-plan with colleagues and the client on larger scale programs; strong team player, • Create and closely monitor value adds at every opportunity and demonstrate commercial awareness, • Share knowledge of best practices, new suppliers, services and venues, • 5 – 7 years' event coordination experience, preferably in a corporate or financial services environment, • Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events, • Experience in working with and managing senior clients, • Bachelor's Degree preferred, • Motivated, self-starter, ability to work independently and project plan; ability to think innovatively, • Excellent project management skills with the ability to manage multiple projects simultaneously; proven ability to work well under pressure to meet established deadlines, • Virtual event experience required – Webex and Zoom experience a plus, • Willingness to help mentor junior team members or train new joiners, • Leadership/influencing/negotiation and decision-making skills, • Resourceful individual with the ability to take direction and work independently; be proactive with ideas and creative solutions, • Customer focus, approachable; ability to adjust to client needs and style and deepen relationships in support of their programs; adapt to ever changing demands and different client work styles, • Strong client management skills, • Strong oral and written communication skills, • Ambitious, proactive and highly organized, • Willing to travel to various locations for site-visits and on-site management of events, • Experience working with large and complex databases preferred, Cvent experience preferred, • Proficient with Microsoft Office, • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-KM3 #LI-Hybrid FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description We are seeking a physician’s assistant to join our dual endocrinology and longevity practices under the direct supervision of the physician. The ideal candidate is someone who is excited to grow our start-up longevity practice with resilience, adaptability, flexibility, resourcefulness and ownership. We have crafted a caring, understanding and healing environment for both patients and staff to thrive and grow. The best fit for our practices is someone who values fostering this environment. Responsibilities: • Preparing charts for the day., • Rooming patients, taking an HPI, vitals and a basic physical examination., • Presenting cases to the physician in a concise and clear way to ensure the patient has a productive and efficient visit with the physician., • Placing lab orders and writing prescriptions for the physician’s review., • Drawing blood and preparing lab samples accurately as directed by the physician for the longevity patients., • Placing continuous glucose monitors on patients., • Reviewing glucose monitor data and food diary with patients on subsequent visits, as well as providing nutritional counseling., • Clearly and patiently explaining the physician's instructions to the patients (i.e. taking medication, timing of labs and radiology tests)., • Reviewing results with patients under the physician's guidance., • Documenting resolutions to patient clinical questions and concerns., • Knowledge of EMRs, • Physician Assistant certification and license from an ARC-PA accredited program,, • Clear communicator., • Ability to work under the direct supervision and direction of the practice physician., • Reliable and punctual.

Job DescriptionDescriptionOverview The Technology Infrastructure department is responsible for planning, engineering, installing and operating the technology infrastructure throughout NYPL. These PCs, phones, network equipment and communications circuits provide patrons and staff access to the Internet, public and enterprise applications and other information resources, thereby supporting the entire mission of the Library. We also work with Capital Planning to ensure that all new or renovated buildings include the latest in technology infrastructure. The Manager, Telecommunications will lead the Telecommunications team. The position is also responsible for interfacing with key business leaders to review needs, define requirements, and execute technical implementation. They will review upcoming technical needs (upgrades, road map) and determine optimal balance between functionality and security for such deployments. The manager will also have primary responsibility for reliable operation of in-house and contracted voice services. Key Responsibilities • Provide leadership in planning, deploying and operating the NYPL telephony environment, consisting of Nortel/Avaya CS1000 and Lucent G3 PBXes, Avaya VoIP handsets, Avaya Call Manager and ACD systems, branch Nortel BCM and Partner key systems, and the IP, SIP and POTs circuits that connect them., • Deliver reliable voice calling, voicemail, ACD and audio conferencing services., • Lead efforts to install and upgrade the voice systems to a common VoIP platform., • Manage two staff Telecommunications Technicians, organizing their daily activities and ensuring their timely response to repairs and request tickets., • Supervise other IT staff and outside vendors as needed to complete telephony projects and repairs., • Prepare RFPs and bid specifications for voice equipment replacement, upgrade, and expansion, as well as small data/phone cabling installations., • Manage telecom vendors that provide hardware support and provision/maintain the circuits, and provide outsourced services such as voice conferencing., • Maintain an accurate inventory of the voice system equipment and circuits., • Periodically reconcile telecom bills against active services to ensure proper billing., • Bachelor's degree with a major in telecommunications, computer systems, or engineering, or strong combination of education and work experience, • 10 years of experience planning, installing and maintaining a large (1,000+ handsets, 500+ POTS lines, PRI and copper trunks) distributed (25+ locations) voice systemRequired Skills, • Familiarity with Nortel and Avaya hardware, including VoIP handsets, digital handsets, CS1000 PBXes., • Experience with Avaya Aura (including Session Manager, System Manager Call Manager) and ACD systems. Strong knowledge of vectoring., • Familiarity with IX messaging or comparable messaging system., • Understanding of structured cable systems., • Available on-call after hours and weekends., • Be Helpful to patrons and colleagues, • Be Resourceful in solving problems, • Be Curious in all aspects of your workPhysical Duties, • Limited physical effort is required, • Light lifting required, • Lifting up to 40 lbs. required Schedule M-F 9-5, some flexibility Weekends and nights as required.

Job Description Building a Brand Starts with a Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at What You Would Get To Do: The Event Director will serve as the strategic and operational lead for a strategic global client while also supporting a small portfolio of additional accounts. The role builds trust and collaboration to strengthen client relationships, drive account growth, and ensure long-term commitment. The Event Director will oversee budgets to balance client satisfaction with profitability and manage supplier and partner relationships to deliver high-quality experiences. They will also act as the primary intake point for new client requests—scoping project needs and partnering with global delivery teams to determine appropriate staffing models. While the role does not currently include direct people management, the Event Director will mentor team members and support their development across the client account. Your Contributions: Client Relationship & Account Management • Build and maintain trusted client relationships, with a primary focus on one global, strategic account, understanding their business and brand to deliver tailored event solutions., • Serve as the primary operational liaison for this strategic client while also maintaining oversight of up to 1-4 cross-functional accounts, ensuring service delivery meets client expectations and reflects FIRST's high standards., • Provide overall project direction, ensuring all team members adapt workflows, communication styles, and delivery approaches to align with the client's specific preferences and vision., • Act as the main point of intake for new business from the client, assessing requirements, scoping project needs, and partnering with global delivery leads to secure appropriate staffing., • Engage with senior clients, demonstrating industry expertise and a proactive, solutions-driven approach across multiple projects., • Oversee account budget management, tracking revenue, forecasting future needs, and maximizing cost efficiencies., • Identify and develop new business opportunities, assisting with proposals, pitches, and account growth strategies., • Create and maintain account plans, collaborating with internal and external stakeholders to drive tailored solutions and consistent delivery., • Monitor client contracts, SLAs, and KPIs, providing performance insights to operations leadership and identifying opportunities for improvement., • Continuously assess and enhance service offerings by gathering feedback, identifying trends, and implementing process improvements., • Lead event delivery on complex or high-visibility projects as needed based on business priorities., • Manage multiple key events from initial brief to final reconciliation, ensuring effective team leadership and adherence to SOPs and standards., • Capture key intelligence to drive future performance improvements and share knowledge across the team., • Guide teams to adjust delivery strategies to meet the unique expectations of this specific client, ensuring consistency across regions., • Conduct and participate in global site visits and onsite execution, serving as the senior project presence for the client across their international event portfolio., • Manage global travel needs aligned to the client's portfolio of events, including site visits, onsite execution, and in-person meetings in locations outside New York., • Collaborate with Client Services to align on project briefs, build internal teams, and deliver successful events., • Act as the escalation point for both clients and internal teams, anticipating needs and proactively managing resources., • Maintain accurate financial records, communicating budget updates and critical financial concerns to management., • Regularly report on budget status to clients and internal teams, ensuring timely reconciliations within client contracted deadlines., • Identify opportunities for added value while ensuring overall project and account profitability., • Provide day-to-day direction for team members supporting the client, ensuring clarity of roles, alignment with SOPs, and adaptation to the client's unique workstyle and communication expectations., • Partner with delivery leads globally to request, onboard, and guide team members assigned to the client, ensuring coverage across regions and time zones., • Foster strong working relationships across global teams, providing mentorship and leadership in project delivery., • Lead by example, maintaining a motivated, professional team committed to delivering exceptional client service., • Support capacity awareness across the team, identifying pressure points and advocating for proper staffing with global delivery leads., • Foster strong working relationships across global teams, promoting collaboration, knowledge sharing, and consistent standards of service., • Contribute to organizational strategy by identifying opportunities, addressing challenges, and promoting industry best practices., • Ensure teams provide value for money to clients while identifying opportunities for added value., • Act as a liaison between clients and FIRST management to address team-related issues as needed., • This role is best suited to a candidate with 8-10+ years of event management and project management experience, preferably in an agency environment., • Minimum 8+ years' of combined managerial and event management experience in delivering digital and in-person events with the ability to manage and train teams of people in planning and execution of events, • Experience in working with and managing senior clients, • Extensive experience in event and project management, particularly within an agency environment., • People management experience preferred, • In-depth knowledge of venues, destinations, and suppliers, with a strong network of established contacts in the region., • Expertise in event logistics, including registration, conferences, meetings, F&B, and production management., • Expert in venue selection, contract negotiation, and budget management., • Familiar with event technology and software, with the ability to analyze event data and metrics., • Strong organizational, time management, and problem-solving skills, with a proven ability to manage multiple projects under tight deadlines., • Excellent written and verbal communication skills, with the ability to present ideas clearly and persuasively., • Effective communicator with clients, vendors, and internal teams, building strong interpersonal relationships., • Demonstrated leadership in a team-oriented environment., • Creative, proactive, adaptable, and resourceful, with a focus on delivering exceptional event experiences, • This role will have you traveling 40-60% of the time At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth: • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-HYBRID #LI-FG1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Building A Brand Starts With Our Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Location: Jersey City, NJ - Hybrid (3 days in office) What You Would Get To Do: In this role, the Team Lead, Event Technology is responsible for collaborating with the Team Manager, Event Technology for a dedicated account, understanding the strategic approach to the client account, while providing on-the-ground insight into the client business and potential opportunities. This role will manage several company and client initiatives at a time, supporting C-level and senior stakeholders and will also be responsible for key business relationships and team management. Your Contributions • Collaborate with the Team Manager to understand the strategic approach to the client account, providing on-the-ground insight into the client business and opportunities, while offering input on key challenges and driving the business with a strong understanding of the larger organizational picture, • Mentor and develop 5-12 direct reports, conducting performance development conversations and managing the process, • Oversee the team's workload, ensuring a clear understanding of capacity and pressure points through regular 1:1 meetings. Field questions and offer advice to team members to assist with creative problem solving and knowledge sharing. Manage vacation schedules and approve monthly expenses., • Ensure the team maintains strong, positive relationships with clients., • Collaborate with the Team Manager to ensure development opportunities, effective business coverage, and continuity, including succession planning., • FIRST ambassador; participate and engage with FIRST initiatives and extracurricular where possible, • Lead and motivate the team to work efficiently, fostering positive communication and an open, inclusive environment that ensures good team morale., • Liaise with the Team Manager and P&C team on talent development and recruitment for open direct report roles, while overseeing the onboarding and offboarding processes., • Active training and development of the FIRST Team. Encourage direct reports to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions, • Liaise with stakeholders to refine workstreams for efficiency, meet evolving business requirements, and proactively assist with ad hoc projects, troubleshooting problems and optimizing workflows, particularly during periods of change, • Refine and drive best practice; ensure team adheres to firm's SOP and compliance requirements, • Manage up; raise and escalate potential concerns and successes to management on a regular reporting basis, • Project oversight of event registration websites, app builds and all technological aspects of our events, providing more junior team members with project guidance, • Innovate and keep up-to-date on all emerging technologies and trends and ensure team members are informed, • Work alongside other Team Leads to manage relationships with technology suppliers including the negotiation of contracts, • Assist with managing Event Technology staffing requests, considering individual team members capacities and capabilities, • Responsible for capacity management and flagging when scalable resources are needed, • Delivery of consistent service excellence across multiple clients' relationships and assigned projects, and pro-actively encourage quality improvement, • Take the lead in the deepening of client relationships through pro-active professional consultation and advice where applicable, • Build excellent relations with clients through positive, precise, clear verbal and written communications, • Deepen client relationships through increased service range innovation, • Work seamlessly with key internal partners and stakeholders on event deliverables and to understand and drive event objectives forward; consistently maintain excellent client relations even in challenging situations Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. • 8-10+ in Event Technology and Attendee Management, • Bachelor's Degree preferred, • Proficient programming skills of HTML and CSS is beneficial, • Strong proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms, • Onsite event registration experience, • Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms, • Strong proficiency with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint, • Advanced project management skills with the ability to manage multiple projects simultaneously, • Excellent written and oral communication skills at all levels, • Extensive industry knowledge of new suppliers, services, and best practices, • Strong client management skills with the ability to influence and lead by example, fostering a positive environment, • Strong ability to create best practice and take on new initiatives independently, • Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles, • Work intelligently and ensure that the Team Manager is aware of problems or issues which negatively affect productivity, • Strict and accurate adherence to company's time tracking policies and systems, • Ensure knowledge is shared within the team through positive communications, • Work on ad hoc requests from clients as required Please note the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth: • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure, • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. #LI-Hybrid #LI-KM1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Building a Brand Starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Location: Jersey City, NJ - Hybrid (3 days in office) What You Would Get To Do: In this role, the Team Lead, Event Technology is responsible for collaborating with the Team Manager, Event Technology for a dedicated account, understanding the strategic approach to the client account, while providing on-the-ground insight into the client business and potential opportunities. This role will manage several company and client initiatives at a time, supporting C-level and senior stakeholders and will also be responsible for key business relationships and team management. Your Contributions • Collaborate with the Team Manager to understand the strategic approach to the client account, providing on-the-ground insight into the client business and opportunities, while offering input on key challenges and driving the business with a strong understanding of the larger organizational picture, • Mentor and develop 5-12 direct reports, conducting performance development conversations and managing the process, • Oversee the team's workload, ensuring a clear understanding of capacity and pressure points through regular 1:1 meetings. Field questions and offer advice to team members to assist with creative problem solving and knowledge sharing. Manage vacation schedules and approve monthly expenses., • Ensure the team maintains strong, positive relationships with clients., • Collaborate with the Team Manager to ensure development opportunities, effective business coverage, and continuity, including succession planning., • FIRST ambassador; participate and engage with FIRST initiatives and extracurricular where possible, • Lead and motivate the team to work efficiently, fostering positive communication and an open, inclusive environment that ensures good team morale., • Liaise with the Team Manager and P&C team on talent development and recruitment for open direct report roles, while overseeing the onboarding and offboarding processes., • Active training and development of the FIRST Team. Encourage direct reports to be knowledgeable of best practices, new suppliers, services, and venues and to be proactive with ideas and creative solutions, • Liaise with stakeholders to refine workstreams for efficiency, meet evolving business requirements, and proactively assist with ad hoc projects, troubleshooting problems and optimizing workflows, particularly during periods of change, • Refine and drive best practice; ensure team adheres to firm's SOP and compliance requirements, • Manage up; raise and escalate potential concerns and successes to management on a regular reporting basis, • Project oversight of event registration websites, app builds and all technological aspects of our events, providing more junior team members with project guidance, • Innovate and keep up-to-date on all emerging technologies and trends and ensure team members are informed, • Work alongside other Team Leads to manage relationships with technology suppliers including the negotiation of contracts, • Assist with managing Event Technology staffing requests, considering individual team members capacities and capabilities, • Responsible for capacity management and flagging when scalable resources are needed, • Delivery of consistent service excellence across multiple clients' relationships and assigned projects, and pro-actively encourage quality improvement, • Take the lead in the deepening of client relationships through pro-active professional consultation and advice where applicable, • Build excellent relations with clients through positive, precise, clear verbal and written communications, • Deepen client relationships through increased service range innovation, • Work seamlessly with key internal partners and stakeholders on event deliverables and to understand and drive event objectives forward; consistently maintain excellent client relations even in challenging situations Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. • 8-10+ in Event Technology and Attendee Management, • Bachelor's Degree preferred, • Proficient programming skills of HTML and CSS is beneficial, • Strong proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms, • Onsite event registration experience, • Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms, • Strong proficiency with Microsoft Office – specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint, • Advanced project management skills with the ability to manage multiple projects simultaneously, • Excellent written and oral communication skills at all levels, • Extensive industry knowledge of new suppliers, services, and best practices, • Strong client management skills with the ability to influence and lead by example, fostering a positive environment, • Strong ability to create best practice and take on new initiatives independently, • Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever-changing demands and different client work styles, • Work intelligently and ensure that the Team Manager is aware of problems or issues which negatively affect productivity, • Strict and accurate adherence to company's time tracking policies and systems, • Ensure knowledge is shared within the team through positive communications, • Work on ad hoc requests from clients as required Please note the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth: • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Mobile Phone Allowance, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure, • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations. #LI-Hybrid #LI-KM1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Building a Brand Starts with a Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at What You Would Get To Do: The Senior Account Director supports FIRST's vision to be one of the world's most respected global brand experience agencies. This leadership role drives strategic growth, service excellence, and long-term partnership success across enterprise-level clients. Acting as a senior advisor and trusted partner, the Senior Account Director collaborates with senior stakeholders to understand evolving business goals and translate them into impactful, insight-driven strategies that enhance brand engagement and deliver measurable results. With strong commercial acumen, this individual is accountable for the financial health and sustainable growth of their portfolio, ensuring profitability through strategic foresight, value creation, and a deep understanding of client business dynamics. The ideal candidate is a client-focused, strategic leader who inspires confidence, fosters collaboration, and embodies the FIRST commitment to service excellence, partnership integrity, and forward-thinking brand experiences. Your Contributions • Lead the strategic direction, development, and overall success of account(s), working across global teams to drive results and innovative ideas, • Act as the primary point of contact for client stakeholders, fostering trust and ensuring alignment across programs and priorities, • Responsible for developing and executing annual account plans, growth strategies, and client engagement initiatives, • Lead quarterly business reviews and strategic touchpoints to reinforce value and strengthen the client relationship. Develop and support executive-level reporting, data insights, and strategic planning, contributing to business reviews and leadership decision-making, • Monitor client satisfaction trends and proactively address issues, risks, and opportunities for improvement and growth, • Oversee contract lifecycle management, including scope changes, contract renewals, SOWs, Work Orders, addendums, and procurement interactions, • Responsible for oversight of the scope of work and for the account achieving contract compliance and performance requirements (KPIs, SLAs, reports required); ensuring the account delivers on expectations and remains within the bounds of the contract, • Support invoicing workflows, annual budgeting, and monthly reconciliation processes, including scalable services and travel and expenses, in collaboration with Account Operations, • In collaboration with Business Analytics / Commercials, responsible for accurate and timely forecasting of contracted pipeline activity, • Develop a thorough understanding of the client's business, industry and keep abreast of external issues and events that could impact client objectives, • Lead all new business opportunities within the account(s), from initial discovery through to proposal submission and contracting, • Build and manage a pipeline of organic growth opportunities, identifying areas where FIRST can expand services and add strategic value, • This role is best suited to a candidate with 10+ years of experience in client services, account management, or program leadership within a global agency, brand experience, or events environment, • Proven experience managing large-scale, global accounts with complex programs and multiple stakeholders, • Strong commercial acumen with a track record of managing budgets, financial reporting, and contract negotiations, • Strategic thinker with the ability to balance long-term vision and immediate priorities, • Able to operate both at a high-level and within the details of operations, financials, and reporting, • Proficiency with CRM and financial tools such as Salesforce and budget trackers, • Strong ability to interpret data and reporting, synthesize insights, and craft a compelling narrative in collaboration with internal teams., • Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-HYBRID #LI-JB1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Building a Brand Starts with a Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at What You Would Get To Do: The Senior Account Director supports FIRST's vision to be one of the world's most respected global brand experience agencies. This leadership role drives strategic growth, service excellence, and long-term partnership success across enterprise-level clients. Acting as a senior advisor and trusted partner, the Senior Account Director collaborates with senior stakeholders to understand evolving business goals and translate them into impactful, insight-driven strategies that enhance brand engagement and deliver measurable results. With strong commercial acumen, this individual is accountable for the financial health and sustainable growth of their portfolio, ensuring profitability through strategic foresight, value creation, and a deep understanding of client business dynamics. The ideal candidate is a client-focused, strategic leader who inspires confidence, fosters collaboration, and embodies the FIRST commitment to service excellence, partnership integrity, and forward-thinking brand experiences. Your Contributions • Lead the strategic direction, development, and overall success of account(s), working across global teams to drive results and innovative ideas, • Act as the primary point of contact for client stakeholders, fostering trust and ensuring alignment across programs and priorities, • Responsible for developing and executing annual account plans, growth strategies, and client engagement initiatives, • Lead quarterly business reviews and strategic touchpoints to reinforce value and strengthen the client relationship. Develop and support executive-level reporting, data insights, and strategic planning, contributing to business reviews and leadership decision-making, • Monitor client satisfaction trends and proactively address issues, risks, and opportunities for improvement and growth, • Oversee contract lifecycle management, including scope changes, contract renewals, SOWs, Work Orders, addendums, and procurement interactions, • Responsible for oversight of the scope of work and for the account achieving contract compliance and performance requirements (KPIs, SLAs, reports required); ensuring the account delivers on expectations and remains within the bounds of the contract, • Support invoicing workflows, annual budgeting, and monthly reconciliation processes, including scalable services and travel and expenses, in collaboration with Account Operations, • In collaboration with Business Analytics / Commercials, responsible for accurate and timely forecasting of contracted pipeline activity, • Develop a thorough understanding of the client's business, industry and keep abreast of external issues and events that could impact client objectives, • Lead all new business opportunities within the account(s), from initial discovery through to proposal submission and contracting, • Build and manage a pipeline of organic growth opportunities, identifying areas where FIRST can expand services and add strategic value, • This role is best suited to a candidate with 10+ years of experience in client services, account management, or program leadership within a global agency, brand experience, or events environment, • Proven experience managing large-scale, global accounts with complex programs and multiple stakeholders, • Strong commercial acumen with a track record of managing budgets, financial reporting, and contract negotiations, • Strategic thinker with the ability to balance long-term vision and immediate priorities, • Able to operate both at a high-level and within the details of operations, financials, and reporting, • Proficiency with CRM and financial tools such as Salesforce and budget trackers, • Strong ability to interpret data and reporting, synthesize insights, and craft a compelling narrative in collaboration with internal teams., • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-HYBRID #LI-JB1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job DescriptionBuilding a Brand starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at: firstagency.com What You Would Get To Do The Associate Director, Embedded Solutions will collaborate with FIRST Leadership and the Account Director, for a dedicated account, or portfolio of accounts, to understand and implement the strategic approach to client account operations. This role is responsible for ensuring the team consistently delivers exceptional service to the client. The Associate Director will lead and motivate both team members and colleagues, fostering strong working relationships that align with the client's brand. The role will also ensure the team achieves excellent client and host feedback by maintaining high standards of service delivery. Your Contributions • Requires leadership of multi-service and/or global remit for a dedicated account or portfolio of accounts., • Manage Team Leads, oversee team vacation schedules, and ensure constant client coverage. This includes oversight of the broader team., • Collaborate with Team Leads to assess workload, team capacity, and identify pressure points. Manage resource allocation considering team members' skills, capacities, and career development., • Oversee individual development plans and succession planning. Provide guidance for continuous improvement and focus team members on their growth. Ensure the execution of mid-year and year-end performance reviews., • Identify and address performance issues or challenges that affect productivity, escalating concerns as necessary. Encourage open communication for rapid resolution., • Ensure the team meets SLAs, tracks KPIs, and achieves event performance objectives. Promote smart working practices to improve team efficiency., • Ensure adherence to SOPs, maintain accurate event documentation, and facilitate smooth transitions between team members. Support knowledge sharing within the team and across departments., • Maintain positive client relations and ensure compliance with all client policies, legal, and compliance requirements. Act as a liaison between the team and the client, updating as needed., • Coordinate bi-weekly team meetings, including content and agenda management., • Provide guidance on creative problem-solving, monitor team performance, and support training initiatives., • Work with the People & Culture team to recruit and develop talent, including overseeing training requirements and supporting leadership in hiring for open roles, • Lead onboarding for new team members, ensuring smooth transitions and effective induction processes., • Partner with FIRST Leadership to ensure alignment on global initiatives and knowledge sharing. Engage as a member of the leadership team by providing input/feedback on the big picture., • Oversee time tracking, ensure compliance, and address reporting issues. Analyze time tracking data and manage the quality control of inputs., • Oversight and ownership of the general reporting required for QBRs., • Support Account Director in conjunction with Operations leadership and own defined components of the RFP / contract renewal process., • Strengthen relationships with client leadership and internal stakeholders., • Provide feedback and support on key initiatives and refine processes for efficiency., • Lead the development of the FIRST/Client SOP manual and ensure the team follows best practices., • Identify opportunities for cost savings, value adds, and efficiency improvements across workflows., • Monitor and manage monthly expenses and invoicing., • 10+ years' event management experience, preferably in the financial services industry or a corporate environment, • 3+ years' of people management experience, including a proven track record of managing and training teams. Experience managing lower-level managers with oversight of the broader team, • Advanced experience of events and conferences including but not limited to C-level executive events, cocktail receptions and meetings and conferences, • Experience with venue sourcing including extensive knowledge in contracting, negotiation and commission collection may be required, • Experience with event and registration technology, particularly Cvent and Dealogic / Conference Manager may be required, • Experience with virtual platforms including but not limited to; Zoom, Webex and On24 may be required, • Extensive experience in working with and managing senior clients, • Strong leadership experience; both leading and motivating colleagues in a manner that enhances working relationships and encapsulates the company brand and values, • Advanced project management skills with the ability to manage multiple projects simultaneously, • Excellent written and oral communication skills at all levels, • Strong proficiency with Microsoft Office, specifically Excel, • Extensive industry knowledge of new suppliers, venues, services, and best practices, • Strong client management skills with the ability to influence and lead by example, fostering a positive environment, • Ability to create best practice and take on new initiatives independently, • Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles, • Motivated, self-starter, ability to take direction and work independently; ability to think innovatively, • Leadership/influencing/negotiation and decision-making skills, • Travel up to 20%At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth., • Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure, • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.United States Residents: The base pay for this position ranges from $86,000 - $98,000. This role is also eligible for an annual discretionary bonus. #LI-KM3 #LI-Hybrid FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job Description Building a Brand starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at What You Would Get To Do The Associate Director, Embedded Solutions will collaborate with FIRST Leadership and the Account Director, for a dedicated account, or portfolio of accounts, to understand and implement the strategic approach to client account operations. This role is responsible for ensuring the team consistently delivers exceptional service to the client. The Associate Director will lead and motivate both team members and colleagues, fostering strong working relationships that align with the client's brand. The role will also ensure the team achieves excellent client and host feedback by maintaining high standards of service delivery. Your Contributions • Requires leadership of multi-service and/or global remit for a dedicated account or portfolio of accounts., • Manage Team Leads, oversee team vacation schedules, and ensure constant client coverage. This includes oversight of the broader team., • Collaborate with Team Leads to assess workload, team capacity, and identify pressure points. Manage resource allocation considering team members' skills, capacities, and career development., • Oversee individual development plans and succession planning. Provide guidance for continuous improvement and focus team members on their growth. Ensure the execution of mid-year and year-end performance reviews., • Identify and address performance issues or challenges that affect productivity, escalating concerns as necessary. Encourage open communication for rapid resolution., • Ensure the team meets SLAs, tracks KPIs, and achieves event performance objectives. Promote smart working practices to improve team efficiency., • Ensure adherence to SOPs, maintain accurate event documentation, and facilitate smooth transitions between team members. Support knowledge sharing within the team and across departments., • Maintain positive client relations and ensure compliance with all client policies, legal, and compliance requirements. Act as a liaison between the team and the client, updating as needed., • Coordinate bi-weekly team meetings, including content and agenda management., • Provide guidance on creative problem-solving, monitor team performance, and support training initiatives., • Work with the People & Culture team to recruit and develop talent, including overseeing training requirements and supporting leadership in hiring for open roles, • Lead onboarding for new team members, ensuring smooth transitions and effective induction processes., • Partner with FIRST Leadership to ensure alignment on global initiatives and knowledge sharing. Engage as a member of the leadership team by providing input/feedback on the big picture., • Oversee time tracking, ensure compliance, and address reporting issues. Analyze time tracking data and manage the quality control of inputs., • Oversight and ownership of the general reporting required for QBRs., • Support Account Director in conjunction with Operations leadership and own defined components of the RFP / contract renewal process., • Strengthen relationships with client leadership and internal stakeholders., • Provide feedback and support on key initiatives and refine processes for efficiency., • Lead the development of the FIRST/Client SOP manual and ensure the team follows best practices., • Identify opportunities for cost savings, value adds, and efficiency improvements across workflows., • Monitor and manage monthly expenses and invoicing. Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. • 10+ years' event management experience, preferably in the financial services industry or a corporate environment, • 3+ years' of people management experience, including a proven track record of managing and training teams, • Advanced experience of events and conferences including but not limited to C-level executive events, cocktail receptions and meetings and conferences, • Experience with venue sourcing including extensive knowledge in contracting, negotiation and commission collection may be required, • Experience with event and registration technology, particularly Cvent and Dealogic / Conference Manager may be required, • Experience with virtual platforms including but not limited to; Zoom, Webex and On24 may be required, • Extensive experience in working with and managing senior clients, • Strong leadership experience; both leading and motivating colleagues in a manner that enhances working relationships and encapsulates the company brand and values, • Advanced project management skills with the ability to manage multiple projects simultaneously, • Excellent written and oral communication skills at all levels, • Strong proficiency with Microsoft Office, specifically Excel, • Extensive industry knowledge of new suppliers, venues, services, and best practices, • Strong client management skills with the ability to influence and lead by example, fostering a positive environment, • Ability to create best practice and take on new initiatives independently, • Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles, • Motivated, self-starter, ability to take direction and work independently; ability to think innovatively, • Medical, Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-hybrid #FG1 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.