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  • Retail Sales Associate
    Retail Sales Associate
    22 days ago
    $18 hourly
    Full-time
    Manhattan, New York

    CityHats Full-Time Sales Associate Location: CityHats – 55 E Houston Street, New York, NY Position: Sales Associate Employment Type: Full-Time Schedule: Weekend availability required Pay: $18 per hour starting Job Overview CityHats is looking for a friendly, dependable, and motivated Full-Time Sales Associate to join our team at our Houston Street location in Manhattan. As a CityHats Sales Associate, you will work directly with customers to help them find the right hats, styles, sizes, and fits while providing an enjoyable and welcoming shopping experience. We are looking for someone who is comfortable working in a fast-paced retail environment, takes pride in providing excellent customer service, and works well as part of a team. This is a full-time position and applicants must have weekend availability. This position involves being on your feet for extended periods, assisting customers throughout the store, maintaining merchandise and displays, and helping with the day-to-day operation of the store. Duties & Responsibilities Greet customers and provide friendly, attentive customer service. Assist customers with selecting hats based on style, size, fit, color, and personal preference. Develop strong knowledge of CityHats merchandise, brands, products, sizing, and inventory. Answer customer questions and make product recommendations. Operate the point-of-sale system and accurately process cash, credit card, and other transactions. Maintain an organized, clean, and visually appealing sales floor. Restock merchandise and organize inventory as needed. Assist with receiving, unpacking, tagging, and organizing new merchandise. Help maintain the cleanliness and overall appearance of the store. Work cooperatively with other sales associates and management. Follow store policies and procedures regarding sales, inventory, security, and customer service. Assist with opening and closing responsibilities when assigned. Help prevent merchandise loss by remaining attentive to the sales floor and following store security procedures. Perform other reasonable store duties as assigned by management. Qualifications Must be available to work full-time. Weekend availability is required. Previous retail, sales, or customer service experience is preferred, but motivated candidates who are eager to learn are encouraged to apply. Strong communication and interpersonal skills. Friendly, professional, and comfortable speaking with customers. Reliable, punctual, and able to work well as part of a team. Willingness to learn about hats, fashion, brands, sizing, and product features. Ability to work in a fast-paced retail environment and handle multiple responsibilities. Ability to stand and walk for extended periods, including shifts of up to approximately 10 hours. Ability to regularly move, organize, and restock merchandise. Must be able to reliably commute to our Manhattan location. Flexibility to work weekends, holidays, and varying shifts based on store needs. Must be able to follow company policies and instructions from store management. Must be eligible to work in the United States. Must be able to complete any lawful pre-employment screening required for the position. What We’re Looking For We are looking for someone who is not only capable of making sales, but who will also be a dependable member of the CityHats team. The ideal candidate is reliable, punctual, approachable, responsible, willing to learn, and comfortable interacting with a wide variety of customers. We want someone who takes initiative, contributes to a positive store environment, and understands the importance of showing up consistently and working as part of a team. Knowledge or interest in hats, streetwear, fashion, or retail is a plus, but a strong attitude, reliability, and willingness to learn are equally important. Pay: From $18.00 per hour Work Location: In person

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  • Sales Retention Representative
    Sales Retention Representative
    26 days ago
    $40000–$250000 yearly
    Full-time
    Astoria, Queens

    We are seeking a dynamic Sales Representative to join our team. The ideal candidate will be responsible for driving sales and revenue growth through effective communication, relationship building, and strategic sales techniques.Responsibilities: • Develop and implement sales strategies to attract new clients and expand current client base, • Conduct market research to identify new opportunities and engage with potential customers, • Build strong relationships with clients through regular communication and exceptional customer service, • Utilize Salesforce or similar CRM software to track sales activities and manage customer accounts, • Negotiate contracts and close deals to meet sales targets, • Collaborate with the marketing team to develop promotional campaigns and increase brand awareness Skills: • Proven experience in sales, business development, or related field, • Strong analytical skills to assess market trends and customer needs, • Excellent account management abilities to maintain client relationships, • Proficiency in outside sales techniques and strategies, • Familiarity with Salesforce or other CRM systems for efficient sales tracking, • Ability to negotiate effectively and close sales deals successfully, • Outstanding communication skills to interact with clients and internal teams If you are a motivated individual with a passion for sales and a drive to succeed, we invite you to apply for this exciting opportunity.

    No experience
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  • Admin, Sales, and Marketing Account Manager
    Admin, Sales, and Marketing Account Manager
    28 days ago
    $20–$40 hourly
    Full-time
    Englewood Cliffs

    Location: Northern New Jersey (Corporate Headquarters) Position Type: Full-Time About Us We are a leading, vertically integrated manufacturer on a mission to power the future. We pride ourselves on delivering a superior product, ensuring timely delivery, and providing exceptional customer service. Our team operates in a fun, friendly, and collaborative casual environment. Because we are growing rapidly, you are getting in at the ground floor. For the right person, this role offers massive growth potential and direct mentoring from some of the smartest, most successful minds in the industry. Who You Are (Ideal Candidate Profile) We are looking for a vibrant, charismatic professional who takes pride in excellent presentation and serves as a stellar ambassador for our brand. You are a great fit if you bring: · Polished Professional Presence: You possess exceptional public relations, presentation, and interpersonal skills to represent our company nationally and internationally. · Magnetic Personality: You are dynamic, cheerful, highly energetic, and an absolute "people person" who builds relationships effortlessly. · Assertive Drive: You have a strong sales incentive, high confidence, and a hardworking attitude. · Sharp & Organized: You are honest, reliable, detail-oriented, and fully capable of working independently with minimal supervision. · Adaptable: You are flexible, eager to learn new skills, and excited to help shape and build this position. The Role: Duties & Responsibilities In this hybrid role, you will bridge the gap between organized office administration and high-impact B2B sales and marketing. You will: · Drive B2B Sales: Generate leads, handle inbound inquiries, and convert prospects by confidently communicating the financial, technical, and environmental value of our solar products. · Lead & Manage: Oversee sales executives, analyze market performance, and develop strategic capabilities to scale our business. · Collaborate & Review: Partner closely with office personnel, run market analyses, and conduct sales performance reviews with the team and executive management. · Handle Core Admin: Keep the engine running smoothly with general administrative office work. What You Bring (Requirements) · Experience: 3+ years of sales experience (retail or office-based sales preferred). · Knowledge: A strong working knowledge of sales and marketing strategies. An educational background or experience in marketing is a major plus. · Skills: Proficient in Microsoft Office and internet research. Excellent writing, planning, and communication skills are required. · Mobility: Must be willing and excited to travel nationally and internationally. What We Offer · Competitive compensation package · Annual performance-based bonuses (tied to individual and company success) · Employee referral program · Direct mentorship and clear internal pathways for career growth How to Apply We are looking for serious, dedicated candidates searching for a long-term career home. If your skills and personality match what we're looking for, we want to hear from you! Please send us your resume and a cover letter that include your salary expectations.

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  • Store Manager
    Store Manager
    28 days ago
    Full-time
    Manhattan, New York

    Full job description About us Amare Wear is a NYC- and SF-based jewelry brand creating luxury jewelry with intention. We specialize in permanent jewelry and meaningful gemstone pieces, crafted with ethically sourced materials and in collaboration with skilled artisans around the world. Our signature Charm Bar experience allows customers to create personalized bracelets and necklaces by selecting charms, gemstones, and chains that reflect their energy, milestones, and unique stories. We're passionate about creating memorable customer experiences and building a community centered around connection, self-expression, and meaningful design. Role Description Amare Wear is seeking a passionate and experienced Store Manager to lead our Soho location. This is a hands-on leadership role responsible for driving sales, delivering exceptional customer experiences, overseeing daily store operations, and developing a high-performing team. The ideal candidate is a natural leader who thrives in a boutique retail environment, loves working with people, and is excited to help grow a luxury jewelry brand. Weekend availability is required. Key Responsibilities Leadership & Team Development Lead, coach, and motivate the store team to achieve sales and customer experience goals. Recruit, train, and onboard new team members while maintaining consistent service standards and product knowledge. Foster a positive, collaborative, and accountable team culture. Manage scheduling, shift coverage, performance reviews, and ongoing team development. Sales & Customer Experience Drive store sales and exceed performance goals. Deliver exceptional customer service and create memorable in-store experiences. Educate customers about permanent jewelry, gemstones, charms, and the stories behind our collections. Resolve customer concerns professionally and efficiently. Lead by example on the sales floor and support the team during peak business hours. Operations & Inventory Oversee daily store operations, including opening and closing procedures. Maintain visual merchandising standards and ensure the boutique is clean, organized, and aligned with the Amare Wear brand. Manage inventory accuracy, cycle counts, receiving, restocking, and loss prevention. Continuously identify opportunities to improve operational efficiency. Ensure compliance with company policies and procedures. Permanent Jewelry Perform permanent jewelry welding with precision and confidence. Maintain the highest quality standards for all permanent jewelry services. Assist customers with welding services and customizations. Laser engraving experience is preferred. Qualifications 3+ years of retail management experience. Proven experience managing a team of 2 or more employees. Experience in jewelry, luxury retail, or boutique retail preferred. Permanent jewelry welding experience required. Strong sales ability with a proven record of meeting or exceeding goals. Excellent customer service and relationship-building skills. Highly organized, dependable, and detail-oriented. Outstanding communication and leadership skills. Positive, professional, and collaborative attitude. Passion for mentoring and developing team members. Comfortable working in a fast-paced, customer-focused environment. Degree or certification in Jewelry Design, Business, Fashion, or a related field is a plus. Benefits & Perks Competitive hourly pay Commissions $300 monthly health insurance incentive (for eligible employees) Employee jewelry discount Paid training and career growth opportunities Positive, supportive, and creative work environment What We Value We are looking for someone who embodies our core values: Kindness Compassion Accountability Teamwork Creativity Fun Genuine Care for Others If you're passionate about people, jewelry, and creating exceptional experiences, we'd love to meet you. Job Type: Part-time Pay: $22.00 - $25.00 per hour Benefits: Employee discount Health insurance Experience: Jewelry making/ repair: 1 year (Preferred) Jewelry sales / Zapping: 1 year (Preferred) Ability to Commute: New York, NY 10012 (Required) Ability to Relocate: New York, NY 10012: Relocate before starting work (Preferred) Work Location: In person

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  • Customer Sales Assistant
    Customer Sales Assistant
    28 days ago
    $20–$30 hourly
    Full-time
    Secaucus

    Job description Located in New Jersey Are you competitive, driven, and motivated by winning? Vivacity Management, a fast-growing sales and marketing firm in New Jersey, is hiring multiple Entry Level Customer Sales Assistant to join our team! This is the perfect opportunity for sports minded individuals, former athletes, team players, or anyone who thrives in a high-energy, goal-oriented environment. We offer hands-on training, rapid advancement opportunities, and a team atmosphere built on positivity, accountability, and performance. No experience is required — we train you from the ground up. Why Join Vivacity Management? • Competitive, sports-like team culture, • Full training for all Entry Level Assistants, • Clear opportunities for advancement into leadership, management, and senior sales roles, • Represent major brands and grow your professional skill set, • Growing company hiring multiple candidates immediately, • A role that rewards work ethic, communication skills, and goal-driven behavior Key Responsibilities • Engage with customers in the North Jersey area to present and promote client products, • Learn and master sales presentations, product knowledge, and customer service best practices, • Work with your team to hit sales goals and performance targets, • Participate in team meetings, training sessions, and development workshops, • Provide an energetic, positive experience for customers, • Represent clients in a professional and ethical manner at all times Ideal Candidate Traits • Sports minded, competitive, or athlete background (preferred but not required), • Strong communication and interpersonal skills, • Entry level attitude with a desire to grow, • Enjoys a team environment and fast-paced work, • Goal-driven and motivated by performance incentives, • No previous sales experience needed — just a willingness to learn Requirements • Must be 18+, • Full-time availability, • Reliable transportation to commute within North New Jersey, • Ability to work in person (not remote), • Ability to speak English Fluently Pay & Benefits • Weekly guaranteed pay! Say Bye Bye to bi-weekly pay checks :), • Performance bonuses & incentives- top performers earn $1000-$2000, • Growth and advancement opportunities, • Leadership development program, • Travel opportunities, • Supportive, high-energy team culture If this seems like you and you are ready for a challenge apply today!

    No experience
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  • Brand Representative
    Brand Representative
    1 month ago
    $51000–$64000 yearly
    Full-time
    Manhattan, New York

    Position Overview We are looking for an outgoing and personable Brand Representative to join our team. In this role, you will interact directly with customers, represent our brand and its products, and create positive experiences through knowledgeable and engaging conversations. The ideal candidate is confident, approachable, and enjoys working with people in a fast-paced environment. You will learn our products and services, understand customer needs, and help connect customers with options that are right for them. Responsibilities • Engage with customers and provide a positive, professional experience, • Represent the brand and communicate its products, services, and values, • Learn about customer needs and provide relevant product recommendations, • Explain product features, benefits, pricing, and available options, • Answer questions and provide accurate information to customers, • Demonstrate products and highlight key features when appropriate, • Build relationships through friendly and personalized interactions, • Support customers throughout the decision-making process, • Stay informed about current products, services, promotions, and brand initiatives, • Work toward individual and team performance goals, • Maintain a professional and organized customer-facing environment, • Collaborate with team members to ensure a consistent brand experience, • Participate in ongoing product and brand training Qualifications • Strong communication and interpersonal skills, • Friendly, outgoing, and comfortable starting conversations, • Professional and dependable, • Strong customer service and relationship-building skills, • Ability to listen to customer needs and communicate solutions effectively, • Comfortable working in a fast-paced, customer-facing environment, • Goal-oriented and motivated to achieve results, • Ability to work independently and as part of a team, • Quick learner with the ability to retain product and service information, • Experience in sales, customer service, hospitality, promotions, events, or other customer-facing roles is a plus What We Offer • Competitive compensation, • Performance-based incentives, • Comprehensive product and brand training, • Ongoing coaching and professional development, • Collaborative and supportive team environment, • Opportunities to develop sales, communication, and customer engagement skills, • Opportunities for growth and advancement

    Immediate start!
    No experience
    Easy apply
  • Immediate Hire! CSR- Customer Sales Representative
    Immediate Hire! CSR- Customer Sales Representative
    1 month ago
    $20–$30 hourly
    Full-time
    Secaucus

    Customer Sales and Service Representative Full-Time | In-Person | North Jersey Location: North, NJ and surrounding areas We do not participate in door to door sales IN-PERSON OPPORTUNITIES ONLY Applicants must be able to reliably commute to and around the North Jersey area. Are you a people person who thrives in a fast-paced, relationship-focused environment? Whether you’re seeking your first career opportunity or looking for a change, this is your chance to join a rapidly growing sales and marketing team with real career growth potential. At Vivacity Management, we represent major clients across industries the telecommunications industry. Our sales team works face-to-face with customers to promote client products and services, provide tailored solutions, and close sales—all while gaining hands-on experience in customer service, sales, and brand representation. What You’ll Do: • Interact with customers to promote and sell products, • Use CRM systems to track and manage customer interactions, • Profile accounts, handle objections, and offer effective solutions, • Present the value of services clearly and confidently to potential and current customers, • Build lasting relationships with clients and teammates Who We’re Looking For: • Strong communication and customer service skills, • Coachable and eager to learn new skills, • Reliable and able to work weekends, • Tech-comfortable with basic computer and CRM systems, • Adaptable and solution-oriented, • Organized, self-motivated, and team-focused Why Join Our Team: • Bonus incentives and performance rewards, • Personal and professional development programs, • Community involvement and philanthropy opportunities, • Team events including organized sports leagues and networking outings, • Real growth potential – with paths into leadership and management, • Uncapped Commission, • W2- Weekly Guaranteed Pay, • $600-$2000 Ready to start your career with a company that invests in you? Apply today and discover what’s possible with Vivacity Management.

    Immediate start!
    No experience
    Easy apply
  • Independent Business Development Manager
    Independent Business Development Manager
    1 month ago
    $3000 monthly
    Full-time
    Manhattan, New York

    Overview Join our highly driven and successful team as a commission only Business Development Managers. In this energetic role, you will actively engage with clients, promote our products and services, and build lasting relationships that foster brand loyalty. This 1099 contractor position offers an exciting opportunity to develop and expand your sales skills while greatly increasing your earning potential. What You're Day to Day Looks Like • Proactively prospect, cold-call, and visit local merchants and businesses in person to introduce our services and generate new business opportunities., • Successfully bypass gatekeepers to secure appointments with business owners and decision-makers., • Deliver professional, tailored demonstrations of our POS system, emphasizing technology benefits (Backoffice reporting, P-Mix, labor management) and payment processing., • Apply effective sales and pricing strategies to negotiate agreements and maximize sales opportunities., • Identify opportunities to upsell additional products or services that meet clients' needs., • Manage the full sales cycle from initial contact to contract signing., • Attend meetings, training sessions, and administrative work at our Wall Street office or remotely as needed. What You Bring to the Table • Professional telephone etiquette and strong communication skills with the ability to clearly convey product benefits and listen attentively to customer needs, • Highly motivated with a "hunter" mentality, • Proficiency in upselling techniques to increase sales volume and enhance customer satisfaction, • Previous experience in outside sales, retail sales, customer service, or business development, • Excellent interpersonal and negotiation skills., • Confidence when networking meeting with perspective merchants and business owners Requirements for Success • Location: NYC area or Remote/Hybrid (Legal US citizenship status and residency required; relocation assistance and Visa sponsorship unavailable)., • Experience: Minimum 1 year of outside sales experience. Experience in retail store environments or customer service roles is highly desirable., • Industry Knowledge: Minimum 1 year of experience working in the restaurant industry (FOH or BOH)., • Technical Aptitude: Able to thoroughly learn and understand technical terminology and products, • Mindset: Highly motivated, career-oriented, entrepreneurial with a strong desire for growth and success. Why You Should Join Our Team of Go-Getters • HIGH** payout and upfront commissions as much as $3,000 per location, as well as generous performance incentives and** ongoing monthly residuals., • Opportunity to work both in the field and from our Downtown Office., • Ongoing training and professional development., • Supportive team environment with many opportunities for career advancement. (We're growing!), • The chance to make a meaningful impact by helping local businesses grow and access services they need at prices that are fair and even. Embark on a rewarding career where your energy fuels success! We are committed to supporting your growth through comprehensive training and a vibrant team environment. If you're passionate about connecting with people, enjoy face-to-face sales, and are looking for a rewarding opportunity to grow your career, we'd love to hear from you!

    Immediate start!
    No experience
    Easy apply
  • Fast Food Crew
    Fast Food Crew
    1 month ago
    Full-time
    Sunnyside, Queens

    Job Overview Join our dynamic team as a Fast Food Crew Member and become the heartbeat of our quick service and fast food restaurant! In this energetic role, you will be the face of our brand, delivering exceptional customer service while efficiently preparing food, handling transactions, and maintaining a clean, safe environment. Your enthusiasm and dedication will help create a welcoming atmosphere where guests feel valued and satisfied. This position offers a fantastic opportunity to develop your skills in food preparation, customer service, and retail operations within a fast-paced setting. Duties Prepare and assemble food items quickly and accurately following established recipes and safety standards Operate POS systems such as Aloha POS or Micros POS to process orders, handle cash transactions, and manage sales efficiently Provide friendly, attentive customer service by taking orders, answering questions, and upselling menu items to enhance guest experience Maintain cleanliness and sanitation of workstations, dining areas, and food handling zones in compliance with health regulations Assist with food safety practices including proper food handling, storage, and sanitation procedures Support bussing duties by clearing tables and ensuring dining areas are tidy for guests Manage time effectively during peak hours to ensure prompt service and minimize wait times Qualifications NYC Food handlers certificate is required. Previous experience in food preparation or quick service restaurant environments is preferred but not required; enthusiasm for learning is key! Familiarity with POS systems like Aloha or Micros is a plus; training will be provided if needed Strong customer service skills with the ability to communicate clearly and positively with guests Basic math skills for cash handling, register operations, and retail math calculations Knowledge of food safety standards, sanitation practices, and proper food handling procedures Ability to work efficiently in a fast-paced environment while maintaining attention to detail Flexibility to work various shifts including evenings, weekends, and holidays as needed Join us to be part of a lively team that thrives on energy, teamwork, and delivering memorable guest experiences. Bring your positive attitude and eagerness to learn — we’ll provide the training you need to succeed! Pay: $17.00 per hour Work Location: In person Show less

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  • Front Desk Receptionist
    Front Desk Receptionist
    2 months ago
    $18–$30 hourly
    Full-time
    Manhattan, New York

    We are looking for a Front Desk Receptionist, Ukrainian & English Speaking. To join our Jewelry company in New York City`s Diamond District. This role offers an exciting opportunity to combine exceptional customer service skills with creative content development. The ideal candidate will be highly organized, tech-savvy, and passionate about engaging with clients both in person and through digital platforms. As a key member of our team, you will ensure smooth front desk operations and elevate our brand visibility through compelling social media content. This paid position is perfect for someone eager to grow their administrative and digital marketing skills in a vibrant environment. Duties • Welcome every client with warmth and professionalism., • Answer multi-line phone systems promptly with professional phone etiquette, • Manage front desk operations including scheduling, mail handling, and office supplies inventory, • Create engaging social media content across platforms such as Instagram, Facebook, and LinkedIn to promote our services and events, • Maintain an organized reception area that reflects a professional image, • Assist with clerical tasks such as data entry, proofreading documents, and word processing using Microsoft Office tools, • Support administrative functions by managing appointments, client communication, and basic office management tasks Skills • Strong English communication skills., • Excellent computer literacy including Microsoft Office (Word, Excel, PowerPoint) and social media platforms, • Organizational skills with the ability to prioritize tasks efficiently, • Customer service expertise with a focus on client communication and support, • Fast typing speed combined with proofreading skills for accurate document handling, • Time management skills to handle multiple responsibilities seamlessly, • Personal assistant or office experience preferred to support daily operations effectively

    No experience
    Easy apply
  • Immediate Hire! CSR- Customer Sales Representative
    Immediate Hire! CSR- Customer Sales Representative
    2 months ago
    $20–$30 hourly
    Full-time
    Secaucus

    Customer Sales and Service Representative Full-Time | In-Person | North Jersey Location: North, NJ and surrounding areas We do not participate in door to door sales IN-PERSON OPPORTUNITIES ONLY Applicants must be able to reliably commute to and around the North Jersey area. Are you a people person who thrives in a fast-paced, relationship-focused environment? Whether you’re seeking your first career opportunity or looking for a change, this is your chance to join a rapidly growing sales and marketing team with real career growth potential. At Vivacity Management, we represent major clients across industries the telecommunications industry. Our sales team works face-to-face with customers to promote client products and services, provide tailored solutions, and close sales—all while gaining hands-on experience in customer service, sales, and brand representation. What You’ll Do: • Interact with customers to promote and sell products, • Use CRM systems to track and manage customer interactions, • Profile accounts, handle objections, and offer effective solutions, • Present the value of services clearly and confidently to potential and current customers, • Build lasting relationships with clients and teammates Who We’re Looking For: • Strong communication and customer service skills, • Coachable and eager to learn new skills, • Reliable and able to work weekends, • Tech-comfortable with basic computer and CRM systems, • Adaptable and solution-oriented, • Organized, self-motivated, and team-focused Why Join Our Team: • Bonus incentives and performance rewards, • Personal and professional development programs, • Community involvement and philanthropy opportunities, • Team events including organized sports leagues and networking outings, • Real growth potential – with paths into leadership and management, • Uncapped Commission, • W2- Weekly Guaranteed Pay, • $600-$2000 Ready to start your career with a company that invests in you? Apply today and discover what’s possible with Vivacity Management.

    Immediate start!
    No experience
    Easy apply
  • Retail Supervisor
    Retail Supervisor
    2 months ago
    $23–$25 hourly
    Full-time
    Manhattan, New York

    The Role at a Glance The Sales & Experience Lead helps bring the magic of the FAO Schwarz flagship to life each day, leading a team of associates in creating joyful, memorable, and one-of-a-kind moments for every guest who walks through the doors. This role is all about energy, presence, and people — coaching the team in real time, celebrating great service, and making sure the wonder and excitement of the brand can be felt across the entire floor. In a store where no two days are ever the same, this role thrives in the unexpected, leads from the heart of the action, and helps turn everyday visits into unforgettable experiences. Creating the Magic Lead the Floor • Set and protect the guest experience standard across every touchpoint on the floor, ensuring every interaction is warm, energetic, theatrical, and consistently on-brand., • Be an active, visible presence on the floor, conducting regular observations and providing direct, specific feedback that raises the bar for guest engagement, product knowledge, and service., • Manage guest flow and partner with the MOD to revise zoning in real time, adjusting floor coverage to keep things moving smoothly throughout the day., • Lead floor-level execution of special events, brand activations, and experience refreshes, ensuring your area is prepared, the team is briefed, and every moment lands., • Escalate guest feedback and experience issues to store leadership constructively and promptly, always arriving with context and a proposed solution. Lead the Team • Bring self-awareness to your leadership by actively seeking feedback, investing in your own growth, and adapting your approach to get the best from a diverse team., • Coach and develop a team of associates, tailoring your approach to bring out the best in each person and build capability across the full range of floor responsibilities., • Get new team members up to speed quickly during onboarding, ensuring they feel confident and supported in their roles from day one., • Recognize strong performance and hold the team accountable when expectations are not met, escalating people concerns when needed., • Embed product knowledge and sales skills on the floor, reinforcing the connection between great storytelling, guest engagement, and commercial results through practical, everyday coaching. Run the Operation • Own the daily zone chart, deploying the team across the sales floor to ensure coverage is always clear, balanced, and responsive to business needs., • Lead opening and closing routines, ensuring the floor is operationally ready before guests arrive and is properly set each day., • Maintain the readiness standard across your area of responsibility, ensuring props, costumes, product availability, and equipment are always guest-ready and that gaps are resolved before they reach the guest., • Oversee daily cash-handling operations, ensuring the team consistently meets standards so every transaction is accurate, compliant, and trusted., • Step in to support the Manager on Duty as needed, taking ownership of the floor, supporting the team across all areas, and ensuring the guest experience never drops, regardless of who is leading the shift. Drive Business Performance • Build a team where confident, natural selling is the everyday standard, and every associate understands their role in driving store performance., • Coach the team to read the room across experiences, demonstrations, and the sales floor, using product knowledge and selling skills to convert guest curiosity into purchases at every opportunity., • Use performance data, floor observations, and product knowledge to develop a clear point of view on how your area is performing and where the opportunities lie., • Share commercial context with the team regularly to ensure they understand how their engagement connects to results and where to focus their energy. Partner Across the Store • Collaborate with Visual, Operations, and Store Leadership teams to keep your area on-brand, well-presented, and aligned with daily priorities., • Partner with fellow Leads so the store operates as one cohesive team, sharing knowledge, aligned on standards, and covering for each other where needed., • Be the eyes and ears on the floor, surfacing guest insights, team feedback, and operational trends to store leadership so the right decisions are made., • Keep the team informed and aligned on events, business goals, and expectations so nothing comes as a surprise and everyone shows up prepared. What Success looks like You're doing well in this role when: • Guests leave the store feeling better than they did when they walked in, already thinking about their next visit., • Your area of responsibility is consistently running to standard, and the wider floor never drops when you take the lead., • The team knows what's expected, feels supported, and is growing in confidence, product knowledge, and hospitality instinct., • Sales targets are being met, and associates understand how their engagement drives results., • Shifts run smoothly: the floor is covered, the team is aligned, and guest concerns are resolved before they escalate., • When areas of responsibility rotate, the handoff is seamless – standards are upheld, the team adapts, and the guest experience never skips a beat., • You are the calm, trusted presence that leaders rely on and associates turn to, and your growth in the role is visible to everyone around you. This role aligns with Level M3 in our Career Framework and reflects first-line leadership responsibility, subject-matter expertise across the sales floor and experience areas, and growing ownership of team performance and delivery. It provides a strong foundation for progression into Assistant Manager roles (Level M4). What you’ll bring You don't need to be perfect, but you do need to believe that no moment is too small to be extraordinary. • 2+ years of leadership experience in retail, hospitality, theatre, performance, or experiential environments., • Experience coaching and developing a team through feedback and daily floor leadership, with the ability to flex your approach across different skill sets and responsibilities., • Strong presence on the floor and confidence making real-time decisions in a busy guest environment., • The ability to balance theatrical guest engagement with operational discipline and commercial awareness., • A genuine interest in toys, play, and what the brand stands for., • Ability to stand for extended periods and lift up to 25 pounds., • Flexibility to work days, evenings, weekends, and peak retail periods. Experience in experiential, flagship, or performance-based environments is a strong plus. A love of play is non-negotiable. This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned. The Perks of Play Because Magic should be rewarding. • Competitive hourly pay, • Generous bonus structure, • Medical, Dental, and Vision Plans, • Paid time off, • Paid & Unpaid Sick Time, • Team member discount, • Commuter benefits, • 401k match, • Opportunities for growth, • Training that builds confidence, skills, and product knowledge, • A workplace that celebrates creativity, individuality, and joy Our Commitment FAO Schwarz is proud to be an inclusive workplace where everyone feels welcome to bring their full selves to work. We believe diverse perspectives make the magic stronger, and we are committed to creating an environment where everyone can thrive.

    No experience
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