JOB TODAY logo

Care international jobs in Jersey City, New JerseyCreate job alerts

Are you a business? Hire care international candidates in Jersey City, NJ

  • Kitchen Aide/Cook (PT-Temp)
    interview badgeInterviews today
    Kitchen Aide/Cook (PT-Temp)
    6 hours ago
    $20–$23 hourly
    Part-time
    Sunnyside, Queens

    Salary: $20.00 - $23.00 per hour Job Classification: Non-Exempt, Part-Time Temporary Reports to: OAC Head Cook Schedule: 2 days per week, 7 hours/day for July and August 2026 Organizational Description: Sunnyside Community Services (SCS) is a multi-service, community-based organization providing a broad range of services to approximately 16,000 people each year. Our services include: pre-kindergarten and after school programs; college prep and career programs for teens and young adults; supports for immigrants; a vibrant Older Adult Center, dedicated home care services, support and assistance for family caregivers, and social adult day program for people with cognitive and physical impairments. Part-Time Kitchen Aide / Assistant Cook – Role Description: Sunnyside Community Services is seeking a Kitchen Aide/Assistant Cook to work at the Older Adult Center which provides essential services to older adults in a community-based setting, including education, recreation, physical and mental health support, benefit assistance, referrals, and nutritious, freshly prepared meals served daily. The Kitchen Aide/Assistant Cook is responsible for cooking and assisting with meal preparation for Older Adult Center members and agency programs, while ensuring compliance with Department of Health and Mental Hygiene (DOHMH) and Department for the Aging (DFTA) standards and regulations. This role supports safe, sanitary kitchen operations and helps maintain a welcoming environment for older adults, volunteers, and visitors. Essential Duties and Responsibilities: • Perform daily food preparation and cooking, including meal service for the Older Adult Center and agency programs, in accordance with DFTA nutrition guidelines, regulated portion sizes, and DOHMH regulations. Breakfast and/or evening service may be required., • Receive and store food and kitchen deliveries as needed., • Assist with inventory management of food, supplies, and kitchen equipment., • Maintain cleanliness and proper sanitization of all kitchen and dining areas, including refrigeration and freezer units, steam tables, beverage dispensers, work surfaces, cooking equipment, dishes, utensils, appliances, storage areas, and dining room tables., • Support oversight of kitchen volunteers and food handlers during meal preparation, service, and cleanup in compliance with DOHMH and DFTA standards., • Attend required DFTA trainings and other related meetings as assigned. Physical Requirements: • Ability to work in a kitchen environment and remain standing for extended periods., • Ability to lift and carry heavy items., • Strong attention to cleanliness and sanitation. Working Conditions • Fast-paced kitchen environment. Requirements • Valid NYC Department of Health and Mental Hygiene Food Protection Certificate., • High school diploma or equivalent life experience., • Preferred experience with group meal preparation., • Basic knowledge of Microsoft Office, including Excel and Outlook., • Ability to work flexible hours, including evenings, weekends., • Bilingual English/Spanish preferred. How to apply: Send cover letter and resume. Indicate “Part-Time Kitchen Aide/Cook” in subject line. All positions at Sunnyside Community Services are filled without regard to race/color, religion/creed, national origin, age, sex/gender, sexual orientation, gender identity or expression, disability, pregnancy-related condition or lactation, military/veteran status, marital status, familial status, caregiver status, sexual or reproductive health decisions, height, weight, status as a victim of domestic violence/stalking/ sex offenses, predisposing genetic characteristic, immigration or citizenship status, prior arrest or conviction record, credit history, salary history, unemployment status, pre-employment marijuana testing, union affiliation/activity, or for reporting or opposing discrimination on these bases or for reporting or opposing violations of workplace health and safety, pay equity or practices, or for participating in any internal or any legally protected status listed in the New York City Human Rights Law (NYCHRL). All are encouraged to apply. Sunnyside Community Services strives to address, explore, and educate all our stakeholders about the diversity of human experience and to advance and integrate racial equity and social justice into all organizational policies and programs. We believe that everyone, regardless of who they are or what they do for the organization, should feel equally involved and supported. Sunnyside Community Services represents a commitment to considering the whole person and how systemic barriers and access to opportunities can affect their well-being. For more information about Sunnyside Community Services, please visit the website at www.scsny.org *Equal Opportunity/Affirmative Action Employer*

    Immediate start!
    Easy apply
  • Assistant Principal: Train in NY, Launch in Miami
    Assistant Principal: Train in NY, Launch in Miami
    8 hours ago
    Full-time
    New York

    Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential. Join the Mission: From the Tri-State to the Sunshine State Tired of the Northeast winters? Ready to trade the slush for the sunshine without leaving the mission behind? Success Academy is the fourth-largest public school system in New York State, serving nearly 22,000 predominantly Black and Hispanic students from low-income backgrounds. We lead the state in math and reading performance, and 100% of our graduates have been accepted to four-year colleges. We've proven what's possible in New York---now, we're taking that proven excellence to Florida. The Opportunity: Train in NY, Launch in Miami We are looking for high-performing Tri-State educators ready to make a literal life-style change. This is a unique, phased transition for the 2027-2028 Florida launch: • Year 1 (The Training Ground): Spend the upcoming school year in New York City. You will immerse yourself in our culture, master our curriculum, and train alongside our most seasoned leaders., • Year 2 (The Move): In Summer 2027, you will relocate to Florida as a founding Assistant Principal to open our inaugural Miami-Dade County schools. Why Make the Move? • Leave the cold behind. Imagine finishing a high-impact school day and heading to the beach instead of shoveling snow. This isn't just a career move; it's a total upgrade to your quality of life., • Be a Founder: You'll be on the ground floor of Success Academy's historic first expansion outside of New York., • No Compromise on Excellence: You don't have to choose between a premier career in education reform and a warmer climate. You get the "sky-high" standards of SA with the lifestyle of Miami., • A New Chapter for Florida: You will play a pivotal role in delivering a life-changing education to underserved children in Miami, applying the expertise you honed in the Tri-State. If you're a proven leader in the NY/NJ/CT area ready to trade your winter coat for a founding role in the Sunshine State, your next chapter starts here. Position Summary: The Assistant Principal role at Success Academy is a high-impact leadership position for educators who want to develop adults, strengthen teaching and learning, and drive outstanding student outcomes across an entire school. The role is fundamentally about people management to achieve high-quality learning for every student. The Assistant Principal takes full ownership of schooling and instructional excellence across multiple grade levels and content areas, developing and holding teachers accountable to meet and exceed Success Academy's school quality standards. As a key member of the leadership team, the Assistant Principal has a deep understanding of the SA standard for excellence, communicates expectations with clarity, and acts quickly to improve adult practice through feedback and coaching. In close partnership with the Principal, the Assistant Principal helps lead school-wide systems, professional development, and family engagement, ensuring excellence throughout the building. This position is intentionally designed as a pathway to the principalship. Assistant Principals master people management, instructional leadership, and school culture stewardship, with the expectation of readiness for the principal role within three years. Core Responsibilities: • Drive and monitor progress toward organizational priorities and outcomes., • Uphold, communicate, and build investment in Success Academy standards for professionalism, instructional quality, and scholar work., • Develop and change the way adults approach the work, providing clear expectations, precise feedback, and accountability for meeting SA standards., • Observe and monitor grade team and schoolwide culture, actively shaping a positive, results-driven environment grounded in professionalism, ownership, and excellence., • Set and maintain a high pace of change and improvement across teams., • Minimize academic failure and promote high-quality learning across classrooms through accurate diagnosis of gaps in instructional practice and mindsets, and direct, actionable coaching to drive fast change. Founding Assistant Principal Year-Long Leadership Training Program: Success Academy makes a significant investment in your development, beginning with a year-long leadership training and development program in New York City during the 2026-27 school year. This immersive program prepares you for the Assistant Principal role at your Florida school with intensive, hands-on training focused on managing and developing adults, driving instructional quality, and executing organizational priorities. This best-in-class SA leadership program has a proven track record of developing exemplary principals who build and sustain top-ranked public schools. You will emerge prepared to manage high-performing teams, drive schoolwide learning quality, and advance rapidly into senior school leadership --- while helping shape the future of Success Academy in Florida. What The Assistant Principal Training Experience Includes: • A year-long leadership training and development program in New York City with one-on-one coaching and regular leadership and professional learning opportunities tailored to the founding Florida AP cohort., • Continued development once you assume the Assistant Principal role at your Florida school in the summer, 2027., • Preparation for future principalship within a high-performing school network. We encourage you to reach out or apply even if you have questions or would be unable to relocate to New York for a year Qualifications: Education: • Bachelor's Degree Experience: • A minimum of one year of teaching or educational leadership experience, • Prior experience working in a high-intensity, excellent, rigorous, fast-paced environment Skills & Attributes: • Approaches work with consummate professionalism, integrity, and responsibility., • Strong leadership potential with a clear desire to grow into senior school leadership., • Grit, resilience, adaptability, and a growth mindset., • Embraces rapid change as a leadership advantage; eager to receive and implement feedback immediately., • Excellent judgment and problem-solving skills., • Enjoys holding kids and adults accountable to high expectations and achieving excellence., • Ambitious and competitive in the service of results; energized by clear benchmarks and the opportunity to learn from what's working., • Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment., • Strong sense of ownership for self and team development, performance, and outcomes., • Thinks strategically about people --- how to motivate, develop, and influence to change mindsets and behavior. Benefits: At Success Academy, we invest boldly in our teachers, through exceptional pay growth, comprehensive health and wellness benefits, and career pathways that enable you to advance into leadership within an average of three years! Health & Wellbeing that Starts Day One • Medical, dental, and vision coverage through Cigna and VSP --- effective on your first day. SA covers 82% of our most popular medical insurance plan, or about $9,000 annually towards your medical, dental, and vision coverage., • Employees receive a $50 cellphone stipend every month! ($600 annually), • Pre-tax savings accounts for healthcare, dependent care, and commuter expenses., • Free and confidential counseling through our Employee Assistance Program and Talkspace., • Backup care for children and adults, fitness and travel discounts. Time to Recharge • Enjoy paid time off during summer break, school vacation weeks and holidays, • Generous paid parental leave for new parents. Accelerated Growth & Recognition • Salary growth that provides significant yearly % increases with opportunities to increase earning potential through performance based incentives, • An employee recognition program that offers opportunities for awards and acknowledgment. Financial Security for Your Future • 403(b) retirement plan with a 3% employer match., • Quarterly employer contributions to your Health Savings Account (HSA) - up to $2,400/year!, • Income protection through employer-paid short- and long-term disability, and group life insurance coverage., • Voluntary supplemental life insurance, accident, hospital indemnity, critical illness, and legal plans. Compensation: Total year one cash compensation earning potential for this role is up to $115,800, including base salary, relocation support, and performance-based bonus eligibility. Success Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth. Privacy Policy: By providing your phone number, you consent to receive text message updates from Success Academy regarding your application. Reply STOP to unsubscribe. View our [Privacy Policy](https://www.successacademies.org/notices/). Current Success Academies Employees: Please apply through the Internal Job Board via Greenhouse. You will be asked to log in through your Okta Profile. We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Success Academy Charter Schools does not offer employment-based immigration sponsorship.

    Easy apply
  • Guest Experience Manager
    Guest Experience Manager
    22 hours ago
    $80000–$90000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Pet Insurance - because we know your fur babies are important you, • Growth opportunities at every level — we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading NAYA's day-to-day guest support operations across all channels, including digital, in-store, and post-visit feedback. This role goes beyond response management to build scalable processes, surface actionable insights, and ensure every guest interaction reflects NAYA's brand and values, deepening guest satisfaction and loyalty. You will serve as the primary owner of guest feedback and communication, ensuring SLAs are met, recovery strategies are effective, and cross-functional partners have the information they need to drive improvements. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest support function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Operations & Strategy • Own and manage NAYA's guest support operations across email, phones, surveys, social media, and third-party platforms., • Develop and maintain processes for managing guest feedback consistently and at scale, including implementing new systems., • Help define and track key success metrics, including CSAT, response time, resolution rates, and sentiment trends., • Support the implementation of a Contact Center strategy, including channels, hours of operation, and recovery program., • Identify opportunities to proactively improve the guest journey, not just respond to issues. Team Oversight • Oversee day-to-day work of Guest Support Specialists and ensure SLAs are consistently achieved., • Identify coaching and training opportunities to strengthen team performance and response quality., • Escalate issues that are preventing SLA achievement and follow through on resolution. Guest Communication & Recovery • Ensure all guest responses are timely, empathetic, brand-aligned, and solutions-driven, • Manage recovery strategies and guide tone, voice, and messaging across all channels to ensure consistency and guest satisfaction., • Track offer redemption rates and evaluate the effectiveness of recovery efforts, including A/B testing of solutions. Insights & Reporting • Provide scheduled and ad hoc reporting on guest feedback trends, including ordering issues, LTO performance, marketing promotions, and new initiatives., • Analyze feedback to identify patterns, root causes, and opportunities for improvement., • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology., • Build and maintain reporting dashboards that give leadership a clear view of guest experience performance. CRM & Systems Optimization • Help stand up NAYA's CRM from the start, contributing to tool evaluation, workflow setup, and documentation as we build out this tool., • Manage and optimize reputation management and guest feedback tools (e.g., Tattle, SOCI, Olo Engage)., • Maintain organized tracking of guest interactions across all systems, ensuring data is categorized and usable for reporting. Brand & Cross-Functional Alignment • Serve as a go-to contact for guest experience across internal teams., • Track and follow up on escalation issues to ensure accountability and resolution., • Maintain deep knowledge of NAYA's menu, operations, and evolving systems., • Ensure all guest-facing communication reflects current offerings and brand standards. What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy — building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes, • Ownership mentality: Takes full accountability for the guest experience end-to-end

    Easy apply
  • Patient Care Associate- Float Pool
    Patient Care Associate- Float Pool
    5 days ago
    $51.35 yearly
    Full-time
    Manhattan, New York

    About NYC Health + Hospitals NYC Health + Hospitals/Bellevue is America’s oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 700,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue’s clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children’s Psychiatric Emergency Program; and Cancer Services. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Work Shifts Tour 1: 11:00 PM - 7:30 AM Tour 2: 7:00 AM - 3:30 PM Tour 3: 3:00 PM - 11:30 PM Rotating weekends. Duties & Responsibilities Purpose of Position: Under direct supervision of a licensed Nurse or other professional medical staff in a health care setting, performs a variety of clerical and health-related essential duties and responsibilities associated with patient care; performs related work. Examples of Typical Tasks: 1. Checks vital signs, weighs, and measures patients, obtains specimens and records findings on patient’s chart., 2. Instructs patients on how to obtain specimens for laboratory testing and performs basic specimen screening testing through dipstick and hemoccult. 1. Prepares collected specimens for pick-up by labeling and preparing required form(s)., 2. Performs vision and hearing testing and simple urinalysis., 3. Administers emergency first aid, including basic life support procedures., 4. Performs simple first aid such as dressing changes, bandaging and cleansing of wounds, irrigation and cleansing of ears., 5. Prepares patient for examination and assists medical provider during examination by providing necessary supplies/equipment. 1. Prepares examination room including cleaning and disinfecting of instruments and equipment., 2. Informs patients on proper preparation for various medical testing., 3. Interviews patient to obtain routine personal and medical information and appropriate health history., 4. Maintains, completes, processes and files patients’ charts, appropriate forms and documents., 5. Reports observations of patient to clinical staff caring for patient to ensure professional assessment., 6. Answers routine inquiries of patients in person or via telephone and makes appropriate referrals., 7. Provides information to patients and their families regarding health care services and the achievement of healthy, safe living. 1. Maintains inventory of the unit’s equipment stock and supplies., 2. Works effectively as a team member in the delivery of care and assists in the orientation of new employees., 3. Directs and escorts patients to other departments and/or health care settings, as needed., 4. Coordinates efforts of various clinic and health care setting departments in scheduling and re-booking appointments through manual and/or automated systems and enters pertinent patient information into the Electronic Medical Record systems., 5. Obtains blood specimens for laboratory testing by performing venipuncture and/or fingerstick testing., 6. Operates electrocardiograph equipment to record electrical wave tracing of the electrical currents of the heart muscle. Minimum Qualifications Qualification Requirements: 1. High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization; and, 2. Successful completion of training courses including the performance of phlebotomy and electrocardiography (EKG), or completion of a training program or programs that include the performance of phlebotomy and EKG, such as Phlebotomy Technician and EKG Technician training programs, a Patient Care training program, or a Medical Assistant training program; and 1. Holds, or obtains through facility orientation, a valid and current certification in Basic Life Support (BLS) through the American Heart Association (AHA). Special Note: In addition to meeting the qualifications above, assignment to a long-term care facility requires New York State Nurse’s Aide certification. Benefits NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs How To Apply If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

    Easy apply
  • Menu Systems Manager
    Menu Systems Manager
    2 days ago
    $95000–$115000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level — we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. The Menu Systems Manager is responsible for building, maintaining, and optimizing NAYA's menu architecture across all ordering platforms—POS, digital channels, and third-party delivery. This role ensures that guests have a consistent, accurate, and intuitive experience no matter how they choose to place their orders. You will oversee integrations between ordering, payment, and fulfillment tools; manage menu-related data accuracy; lead testing for new items and system updates; and partner cross-functionally to support flawless rollouts. You'll be the person who sees the menu as a system, not a set of disconnected items—someone who is highly organized, deeply detail-oriented, and passionate about creating operational excellence through clean, scalable menu design. How You'll Impact • Deliver a seamless ordering experience for guests across in-store, digital, and delivery channels through clean, consistent menu architecture., • Increase operational efficiency and reduce errors by ensuring accurate routing, pricing, modifiers, and integrations., • Support profitability and speed of service through menu clarity, system reliability, and proactive issue resolution., • Enable flawless launches of new menu items, system updates, and new restaurant openings. What You'll Do Menu Architecture & Configuration • Configure, maintain, and optimize NAYA's menu across all ordering platforms including POS, digital ordering, and third-party delivery partners., • Build comprehensive, scalable menu structures that support evolving business needs, pricing, and product strategy., • Implement and maintain 86ing processes across all channels, providing visibility into trends and operational impacts. Systems Integration & Data Accuracy • Manage data flow and integrations between ordering, payment, and fulfillment systems to ensure accurate aggregation, routing, and reporting., • Monitor and troubleshoot integration issues, partnering with internal teams and external vendors to resolve quickly and prevent recurrence. Testing, Launches & QA • Lead end-to-end QA testing for new menu items, system upgrades, and limited-time offers before go-live., • Develop and maintain documentation including configuration standards, QA checklists, and rollout playbooks., • Onboard new restaurant locations into all menu systems with accuracy and consistency. Cross-Functional Collaboration • Collaborate closely with Culinary, Marketing, Operations, Technology, Finance, and Leadership teams., • Ensure alignment on menu accuracy, pricing strategy, promotional setups, and launch timelines., • Serve as a subject-matter expert on how menu configuration impacts guest experience, speed of service, and reporting. What you Bring • Bachelor's degree preferred—ideally in Information Systems, Hospitality, or a related field., • 3–5 years of hands-on experience in menu configuration, POS management, or digital ordering systems in a multi-unit restaurant environment., • 5+ years of experience in restaurant operations, technology, or systems enablement roles., • Proven experience managing cross-channel menu integrations using tools such as Toast, Lunchbox, Checkmate, and On Line Ordering Systems., • Demonstrated success implementing process improvements, QA procedures, and data accuracy initiatives., • Strong analytical, organizational, and communication skills. A mindset that is: • Highly detail-oriented, • Exceptionally organized, • Able to see the menu as a cohesive system—not a collection of parts, • Passion for improving guest and team experience through streamlined systems and thoughtful design., • Performs other related duties as assigned by the Management Team, approaching every task with care, consistency, and a positive attitude.

    Easy apply
  • Content Creator
    Content Creator
    26 days ago
    Part-time
    Carlstadt

    Content Creator Intern — Hair & Beauty (Unpaid · Remote) Company Description Lela isn't just another hair care line. It's a movement towards embracing your unique self, with products designed to empower your personal style and make a statement without saying a word. We believe in the power of natural beauty and the bold choices that define us. Our collections are more than just products; they're your partners in self-expression, crafted to enhance the natural beauty of every braid, twist, and curl. Role Description This is an unpaid, remote internship for a Content Creator Intern at Lela Beauty. You will create a minimum of 2 short-form videos per day (tutorials, reviews, get-ready-with-me content, before and afters, and hair tips) for Lela’s TikTok and Instagram. This role is camera-forward and authentic with real people, real hair, and real results. You will film and edit your own content, submit on schedule, and join twice-weekly team check-ins led by our brand designer to review and sharpen your work. This is a 3-month rolling internship. Start dates are flexible based on your availability. Qualifications • Comfortable and confident on camera. This is a non-negotiable., • Hands-on experience filming and editing short-form video (CapCut, InShot, etc), • Deep, personal understanding of textured hair: the textures, routines, and products., • Active on TikTok and/or Instagram with a genuine understanding of what performs, • Ability to consistently produce content and meet deadlines independently, • Strong organizational skills and self-motivation, • What You'll Get, • Real content for your portfolio, • Mentorship from a brand designer, • Credit for everything you create, • Front-row seat to building a beauty brand from the inside To Apply Send a short video (30 to 60 seconds) introducing yourself and showing us how you talk on camera. Tell us about your connection to our brand and products, and your experience working with or styling textured hair.

    No experience
    Easy apply
  • Guest Experience Specialist
    Guest Experience Specialist
    2 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level — we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels—including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization—responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement—someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact • Deliver a responsive, thoughtful, and consistent experience across all guest communication channels., • Strengthen guest loyalty by resolving concerns effectively and turning negative experiences into positive ones., • Improve operational and digital experiences by identifying trends and surfacing actionable feedback., • Support cross-functional teams with insights that drive better decision-making and continuous improvement. What You'll Do Guest Communication & Recovery • Respond to guest inquiries across email (taste@eatnaya.com), surveys, social media, and third-party review platforms., • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management & Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation & Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights & Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed—ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard—and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

    Easy apply
  • Clinical Coordinator
    Clinical Coordinator
    1 month ago
    $64000–$68000 yearly
    Full-time
    Manhattan, New York

    Reporting to the Assistant Program Director, Outreach the Clinical Coordinator supervises Case Managers and ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for client records are kept in compliance with regulatory and agency standards. The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Supervise a team of Case Managers, • Provide regular, structured supervision meetings for direct reports, • Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice, • Develop and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely, • Interview and assess potential clients, • Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors, • Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement, • Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely, • Assess and evaluate client functioning, • Supervise and conduct case conferences, • Coordinate delivery of care with multiple service providers, particularly outreach teams., • Work collaboratively with outreach teams to ensure individuals succeed in transitional housing and avoid return to homelessness., • Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict, • Perform other duties as assigned MINIMUM QUALIFICATIONS: • NYS Licensed Masters Social Worker (LMSW) required, • Minimum 3 years of experience with related populations; previous supervisory and administrative experience preferred, • Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients, • Experience with crisis intervention, including, risk assessments and incident management, • Ability to work successfully with a wide range of internal and external stakeholders, • Demonstrated success in working in a fast-paced environment with multiple priorities, • Ability to delegate and motivate staff to achieve deliverables, • Ability to communicate (verbally and written) with diverse populations and stakeholders, • Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required, • Bilingual preferred

    Easy apply
  • Guest Experience Manager
    Guest Experience Manager
    4 days ago
    $80000–$90000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Pet Insurance - because we know your fur babies are important you, • Growth opportunities at every level — we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading NAYA's day-to-day guest support operations across all channels, including digital, in-store, and post-visit feedback. This role goes beyond response management to build scalable processes, surface actionable insights, and ensure every guest interaction reflects NAYA's brand and values, deepening guest satisfaction and loyalty. You will serve as the primary owner of guest feedback and communication, ensuring SLAs are met, recovery strategies are effective, and cross-functional partners have the information they need to drive improvements. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest support function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Operations & Strategy • Own and manage NAYA's guest support operations across email, phones, surveys, social media, and third-party platforms., • Develop and maintain processes for managing guest feedback consistently and at scale, including implementing new systems., • Help define and track key success metrics, including CSAT, response time, resolution rates, and sentiment trends., • Support the implementation of a Contact Center strategy, including channels, hours of operation, and recovery program., • Identify opportunities to proactively improve the guest journey, not just respond to issues. Team Oversight • Oversee day-to-day work of Guest Support Specialists and ensure SLAs are consistently achieved., • Identify coaching and training opportunities to strengthen team performance and response quality., • Escalate issues that are preventing SLA achievement and follow through on resolution. Guest Communication & Recovery • Ensure all guest responses are timely, empathetic, brand-aligned, and solutions-driven, • Manage recovery strategies and guide tone, voice, and messaging across all channels to ensure consistency and guest satisfaction., • Track offer redemption rates and evaluate the effectiveness of recovery efforts, including A/B testing of solutions. Insights & Reporting • Provide scheduled and ad hoc reporting on guest feedback trends, including ordering issues, LTO performance, marketing promotions, and new initiatives., • Analyze feedback to identify patterns, root causes, and opportunities for improvement., • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology., • Build and maintain reporting dashboards that give leadership a clear view of guest experience performance. CRM & Systems Optimization • Help stand up NAYA's CRM from the start, contributing to tool evaluation, workflow setup, and documentation as we build out this tool., • Manage and optimize reputation management and guest feedback tools (e.g., Tattle, SOCI, Olo Engage)., • Maintain organized tracking of guest interactions across all systems, ensuring data is categorized and usable for reporting. Brand & Cross-Functional Alignment • Serve as a go-to contact for guest experience across internal teams., • Track and follow up on escalation issues to ensure accountability and resolution., • Maintain deep knowledge of NAYA's menu, operations, and evolving systems., • Ensure all guest-facing communication reflects current offerings and brand standards. What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy — building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes, • Ownership mentality: Takes full accountability for the guest experience end-to-end

    Easy apply
  • Piercer/Stylist
    Piercer/Stylist
    2 months ago
    $18–$22 hourly
    Full-time
    Manhattan, New York

    MUST HAVE PROFESSIONAL EAR PIERCING EXPERIENCE. Doviana is a new-generation jewelry brand launched in New York City. We make affordable everyday fine jewelry for good vibes and redefine personal jewelry decisions. Doviana is part of a growing trend of direct-to-consumer brands selling fine jewelry at affordable prices by cutting out middlemen. We provide our community the opportunity to get their favorite jewelry for a fraction of the price of larger mainstream jewelers. And we provide our Millennial customers, who’s craving for rapid fresh and affordable jewelries. Our goal is to make timeless, top quality, and affordable luxury jewelry that you can wear every day. We always seek to make simple yet stunning pieces for your daily accessory outfits. We have more than 40 years of jewelry making experience which allow us to combine quality and stylish into one platform for all age shoppers. Simplicity achieves marvelous and Doviana achieves eternally. The Role: (must have ear piercing experience) The Piercer/Stylist is responsible for overseeing all aspects of the Doviana Piercing Studio while driving customer service excellence, increasing profitability and fostering an environment of superior store services to Doviana clientele. They maintain excellent knowledge of infection control and sanitization procedures and keep the piercing studio to the highest sanitization standards at all times. Operations: Ensure health and safety standards are maintained by following internal standards, and local guidelines. Ensure excellent cleanliness of the studio, maintenance of sharps and biohazard waste, and physical space requirements are met. Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers. Update Store Manager on all local laws and protocol updates. Maintain strong communication with Store Manager to manage piercing studio product display. Remain knowledgeable on Doviana products and become an expert on the piercing jewelry assortment inclusive of labret sizing, materials, gemstones, and metals. Work with the Store Manager to minimize shrink of piercing inventory through effective communication and compliance with inventory management systems. Communicate with Store Manager to order necessary piercing equipment. Ensure all legislated paperwork and client record keeping is met and maintained at all times. Oversee and manage all aspects of the piercing studio, working closely with the Store Manager. Support a memorable and customized customer service experience. Answer customers questions regarding to merchandise, brands, etc. Help make informed suggestions that affect the service, and productivity. Help contribute to social media content. Clean and organize the showroom/store/piercing studio. Comfortable with technology and facilitate the checkout process through POS. Help contribute to social media content. Qualifications: 1+ years experience with needle piercing. Experience working with threadless 2-piece piercing jewelry. Up to date with First Aid and Blood-borne Pathogens OSHA Certifications. Have or be registrable with local law enforcement (license or permits). Understanding of local market piercing law requirements. Strong knowledge of health and safety protocols surrounding piercing procedures. Excellent communication & customer service skills. Proficient in Shopify, Points of Sales (for checking out). If not, willing to be trained. At least half-year working experience in retail stores. Ability is to work independently and manage multiple tasks. Flexible work schedule and ability to work overtime as needed. The Successful Candidate Will Have: Love and care Doviana and our customers. Love smiling & love your life (Important). Excellent problem solving skills. Pay attention to details. Strong sales records and able to hit sales targets. Ability to multitask and work well under pressure. Always looking for feedback from customers and co-workers. Schedule: Full-time or Part-time (Must be able to work weekends when need) Accommodation / Accessibility: DOVIANA does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application. Job Types: Full-time, Part-time Pay: $18.00 - $22.00 per hour Expected hours: 8 – 40 per week Benefits: Employee discount Flexible schedule Parental leave Professional development assistance Schedule: 4 hour shift 8 hour shift Holidays Weekends as needed Supplemental Pay: Bonus opportunities Commission pay Tips Experience: Ear Piercing: 1 year (Preferred) License/Certification: First Aid Certification (Preferred) Ability to Relocate: New York, NY 10012: Relocate before starting work (Required) Work Location: In person

    Immediate start!
    Easy apply
  • Menu Systems Manager
    Menu Systems Manager
    4 days ago
    $95000–$115000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Menu Systems Manager is responsible for building, maintaining, and optimizing NAYA's menu architecture across all ordering platforms---POS, digital channels, and third-party delivery. This role ensures that guests have a consistent, accurate, and intuitive experience no matter how they choose to place their orders. You will oversee integrations between ordering, payment, and fulfillment tools; manage menu-related data accuracy; lead testing for new items and system updates; and partner cross-functionally to support flawless rollouts. You'll be the person who sees the menu as a system, not a set of disconnected items---someone who is highly organized, deeply detail-oriented, and passionate about creating operational excellence through clean, scalable menu design. How You'll Impact • Deliver a seamless ordering experience for guests across in-store, digital, and delivery channels through clean, consistent menu architecture., • Increase operational efficiency and reduce errors by ensuring accurate routing, pricing, modifiers, and integrations., • Support profitability and speed of service through menu clarity, system reliability, and proactive issue resolution., • Enable flawless launches of new menu items, system updates, and new restaurant openings. What You'll Do Menu Architecture & Configuration • Configure, maintain, and optimize NAYA's menu across all ordering platforms including POS, digital ordering, and third-party delivery partners., • Build comprehensive, scalable menu structures that support evolving business needs, pricing, and product strategy., • Implement and maintain 86ing processes across all channels, providing visibility into trends and operational impacts. Systems Integration & Data Accuracy • Manage data flow and integrations between ordering, payment, and fulfillment systems to ensure accurate aggregation, routing, and reporting., • Monitor and troubleshoot integration issues, partnering with internal teams and external vendors to resolve quickly and prevent recurrence. Testing, Launches & QA • Lead end-to-end QA testing for new menu items, system upgrades, and limited-time offers before go-live., • Develop and maintain documentation including configuration standards, QA checklists, and rollout playbooks., • Onboard new restaurant locations into all menu systems with accuracy and consistency. Cross-Functional Collaboration • Collaborate closely with Culinary, Marketing, Operations, Technology, Finance, and Leadership teams., • Ensure alignment on menu accuracy, pricing strategy, promotional setups, and launch timelines., • Serve as a subject-matter expert on how menu configuration impacts guest experience, speed of service, and reporting. What you Bring • Bachelor's degree preferred---ideally in Information Systems, Hospitality, or a related field., • 3--5 years of hands-on experience in menu configuration, POS management, or digital ordering systems in a multi-unit restaurant environment., • 5+ years of experience in restaurant operations, technology, or systems enablement roles., • Proven experience managing cross-channel menu integrations using tools such as Toast, Lunchbox, Checkmate, and On Line Ordering Systems., • Demonstrated success implementing process improvements, QA procedures, and data accuracy initiatives., • Strong analytical, organizational, and communication skills. A mindset that is: • Highly detail-oriented, • Exceptionally organized, • Able to see the menu as a cohesive system---not a collection of parts, • Passion for improving guest and team experience through streamlined systems and thoughtful design., • Performs other related duties as assigned by the Management Team, approaching every task with care, consistency, and a positive attitude.

    Easy apply
  • Guest Experience Specialist
    Guest Experience Specialist
    4 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact • Deliver a responsive, thoughtful, and consistent experience across all guest communication channels., • Strengthen guest loyalty by resolving concerns effectively and turning negative experiences into positive ones., • Improve operational and digital experiences by identifying trends and surfacing actionable feedback., • Support cross-functional teams with insights that drive better decision-making and continuous improvement. What You'll Do Guest Communication & Recovery • Respond to guest inquiries across email (taste@eatnaya.com), surveys, social media, and third-party review platforms., • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management & Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation & Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights & Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

    Easy apply
1