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Job Description If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions & Responsibilities Performs all duties under appropriate clinical supervision, as directed or authorized by clinic mental health leadership, conducting all assessments and sessions in accordance with provided training and completing all assigned training based on assignment, as scheduled. Conducts evaluations and assessments for children, adolescents and adults using an array of standardized psychological tests to assess for intellectual and developmental disabilities (I/DD) and/or as part of screening and intake requirements for eligibility and/or psychotherapy and psychiatric services. Conducts assessments in accordance with all testing requirements relating to data collection, administration, interpretation (if appropriately licensed) and scoring to ensure integrity of assessment results and writes comprehensive summaries that are in line with test results. Develops person-centered treatment plans based on assessments of individual needs for assigned caseload, identifying areas of focus and therapeutic goals in collaboration with persons supported and their families, as applicable. Conducts individual, family and group therapy sessions for children, adolescents and adults on an ongoing or as needed basis consistent with prescribed treatment plans. Evaluates progress and effectiveness of clinical services provided on an ongoing basis and documents in accordance with all applicable requirements, reviewing and updating treatment plans to address new and changing areas of need. Completes and maintains all clinical documentation and paperwork in appropriate systems contemporaneously, on a timely basis and in accordance with all relevant laws, rules and/or regulations and established processes, including but not limited to written plans, treatment, therapy or session notes, assessments and data collection results. Regularly monitors all electronic communication methods including electronic health record (EHR), email, chat, etc. to provide timely responses, including for requested edits and resubmission of clinical documentation and/or to coordinate scheduling, clinical and billing-related needs or inquiries with appropriate internal or external parties. Regularly engages with the clinic mental health team, attending check-ins, meetings and actively participating in recurring clinical supervisions to maintain awareness of and/or provide insights regarding assigned caseload and to escalate concerns or questions. Collaborates with the multidisciplinary team, including clinic support staff, external providers and/or other outside agencies or entities, as needed regarding persons supported, responding to inquiries regarding assigned caseload, answering questions, addressing issues, providing information and/or facilitating coordination of services, scheduling, documentation or other needs. Participates in supervision of clinical student interns, which may include observing interns during therapy sessions, providing developmental feedback, compiling session notes, preparing and submitting billing documentation following sessions. Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA) and ensures cooperation with appropriate entities in any inspection, inquiry or investigation. Experienced Mental Health Clinicians with appropriate credentials may be assigned to assist with ongoing clinical trainings, conducting weekly group or breakout supervisions and/or training and mentoring less experienced clinicians or newly hired staff. Perform all other duties, as assigned. Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.) Current license and registration issued by the New York State Education Department (NYSED) as Licensed Master Social Worker (LMSW), Licensed Mental Health Counselor (LMHC), Licensed Clinical Social Worker (LCSW) or Psychologist; or A student, intern or resident in psychology, pursuing a course of study leading to a doctoral degree in psychology in an institution approved by NYSED or current Limited Permit issued by NYSED (or eligibility for Limited Permit consistent with NYSED requirements) for which appropriate documentation authorizing practice at assigned YAI location(s) must be approved by NYSED prior to start date; or Master’s degree in Psychology or its equivalent and satisfactory proof of qualifying, continuous employment commencing on or before June 24, 2022 in a program or service operated, regulated, funded or approved by Office of Persons with Developmental Disabilities (OPWDD) or another human services agency consistent with the “grandparenting” provision defined in Part Y of Chapter 57 of the Laws of 2018 as described in OPWDD interpretative memo issued October 7, 2022 and Guidelines to Implement Part Y of Chapter 57 of the Laws of 2018 issued by NYSED or any subsequent updates or related provisions. Excellent oral and written communication and interpersonal skills, including the ability to build effective working relationships and collaborate with the clinic mental health team and staff across other disciplines, families and external providers. Ability to effectively communicate clinical matters appropriately to individuals at all levels (persons supported, families, external providers and other stakeholders). Demonstrates the highest standards of ethics and integrity, with a commitment to objectivity and upholding the integrity of clinical service provision and ability to maintain confidential and sensitive information. Self-directed, detail-oriented and highly organized, with strong time management skills and the ability to effectively manage competing priorities to meet billing submission deadlines/timelines. Proficiency with Microsoft Office, specifically Outlook, Excel and Word, email management and electronic systems such as Electronic Health Record (EHR) software and ability to learn to use computer equipment, software and/or electronic programs required to effectively carry out essential business processes. Completes all required trainings for assignment and actively participates in regular clinical supervisions. Ability to report on-site to assigned clinic location(s) across the NYC metropolitan area on a regular basis as required by caseload to conduct sessions and evaluations and as needed to attend supervisions or meetings. Ability to work a flexible schedule as required by caseload, which may include some evening and/or weekend hours. Ability to meet essential physical demands of position, including the ability to sit for extended periods, pushing, pulling and reaching with hands and arms to retrieve and display materials or to open and close doors; use hands to handle, finger or feel objects, tools or controls and ability to complete room set up for sessions, which may include moving/sliding tables, chairs and other equipment around or to room and to otherwise to move around the office/clinic. Preferred Qualification Requirements (desired requirements beyond MQRs above) Experience working with individuals with intellectual and developmental disabilities (I/DD). Verbal and/or written fluency in a second language preferred, Spanish highly preferred. Salary: $60,000 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.

Job Description If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions & Responsibilities Performs all duties under appropriate clinical supervision, as directed or authorized by clinic mental health leadership, conducting all assessments and sessions in accordance with provided training and completing all assigned training based on assignment, as scheduled. Conducts evaluations and assessments for children, adolescents and adults using an array of standardized psychological tests to assess for intellectual and developmental disabilities (I/DD) and/or as part of screening and intake requirements for eligibility and/or psychotherapy and psychiatric services. Conducts assessments in accordance with all testing requirements relating to data collection, administration, interpretation (if appropriately licensed) and scoring to ensure integrity of assessment results and writes comprehensive summaries that are in line with test results. Develops person-centered treatment plans based on assessments of individual needs for assigned caseload, identifying areas of focus and therapeutic goals in collaboration with persons supported and their families, as applicable. Conducts individual, family and group therapy sessions for children, adolescents and adults on an ongoing or as needed basis consistent with prescribed treatment plans. Evaluates progress and effectiveness of clinical services provided on an ongoing basis and documents in accordance with all applicable requirements, reviewing and updating treatment plans to address new and changing areas of need. Completes and maintains all clinical documentation and paperwork in appropriate systems contemporaneously, on a timely basis and in accordance with all relevant laws, rules and/or regulations and established processes, including but not limited to written plans, treatment, therapy or session notes, assessments and data collection results. Regularly monitors all electronic communication methods including electronic health record (EHR), email, chat, etc. to provide timely responses, including for requested edits and resubmission of clinical documentation and/or to coordinate scheduling, clinical and billing-related needs or inquiries with appropriate internal or external parties. Regularly engages with the clinic mental health team, attending check-ins, meetings and actively participating in recurring clinical supervisions to maintain awareness of and/or provide insights regarding assigned caseload and to escalate concerns or questions. Collaborates with the multidisciplinary team, including clinic support staff, external providers and/or other outside agencies or entities, as needed regarding persons supported, responding to inquiries regarding assigned caseload, answering questions, addressing issues, providing information and/or facilitating coordination of services, scheduling, documentation or other needs. Participates in supervision of clinical student interns, which may include observing interns during therapy sessions, providing developmental feedback, compiling session notes, preparing and submitting billing documentation following sessions. Complies with all Federal, State, Local and other relevant regulatory agency requirements, including the Health Insurance Portability and Accountability Act (HIPAA) and ensures cooperation with appropriate entities in any inspection, inquiry or investigation. Experienced Mental Health Clinicians with appropriate credentials may be assigned to assist with ongoing clinical trainings, conducting weekly group or breakout supervisions and/or training and mentoring less experienced clinicians or newly hired staff. Perform all other duties, as assigned. Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.) Current license and registration issued by the New York State Education Department (NYSED) as Licensed Master Social Worker (LMSW), Licensed Mental Health Counselor (LMHC), Licensed Clinical Social Worker (LCSW) or Psychologist; or A student, intern or resident in psychology, pursuing a course of study leading to a doctoral degree in psychology in an institution approved by NYSED or current Limited Permit issued by NYSED (or eligibility for Limited Permit consistent with NYSED requirements) for which appropriate documentation authorizing practice at assigned YAI location(s) must be approved by NYSED prior to start date; or Master’s degree in Psychology or its equivalent and satisfactory proof of qualifying, continuous employment commencing on or before June 24, 2022 in a program or service operated, regulated, funded or approved by Office of Persons with Developmental Disabilities (OPWDD) or another human services agency consistent with the “grandparenting” provision defined in Part Y of Chapter 57 of the Laws of 2018 as described in OPWDD interpretative memo issued October 7, 2022 and Guidelines to Implement Part Y of Chapter 57 of the Laws of 2018 issued by NYSED or any subsequent updates or related provisions. Excellent oral and written communication and interpersonal skills, including the ability to build effective working relationships and collaborate with the clinic mental health team and staff across other disciplines, families and external providers. Ability to effectively communicate clinical matters appropriately to individuals at all levels (persons supported, families, external providers and other stakeholders). Demonstrates the highest standards of ethics and integrity, with a commitment to objectivity and upholding the integrity of clinical service provision and ability to maintain confidential and sensitive information. Self-directed, detail-oriented and highly organized, with strong time management skills and the ability to effectively manage competing priorities to meet billing submission deadlines/timelines. Proficiency with Microsoft Office, specifically Outlook, Excel and Word, email management and electronic systems such as Electronic Health Record (EHR) software and ability to learn to use computer equipment, software and/or electronic programs required to effectively carry out essential business processes. Completes all required trainings for assignment and actively participates in regular clinical supervisions. Ability to report on-site to assigned clinic location(s) across the NYC metropolitan area on a regular basis as required by caseload to conduct sessions and evaluations and as needed to attend supervisions or meetings. Ability to work a flexible schedule as required by caseload, which may include some evening and/or weekend hours. Ability to meet essential physical demands of position, including the ability to sit for extended periods, pushing, pulling and reaching with hands and arms to retrieve and display materials or to open and close doors; use hands to handle, finger or feel objects, tools or controls and ability to complete room set up for sessions, which may include moving/sliding tables, chairs and other equipment around or to room and to otherwise to move around the office/clinic. Preferred Qualification Requirements (desired requirements beyond MQRs above) Experience working with individuals with intellectual and developmental disabilities (I/DD). Verbal and/or written fluency in a second language preferred, Spanish highly preferred. Pay rate: 27.50 hourly All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.

Job Description WE'RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further. Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients. If this sounds exciting to you, let's chat! GOOGLE MARKET DEVELOPMENT LEADER What experience should you have: • 10+ years of demonstrated sales experience & preferably in the Google ecosystem., • An established set of strong, pre-existing relationships with industry and sales leaders at Google., • A track record of building and managing a strong qualified pipeline ($50M+) of GCP accounts leading to close and influencing consumption growth for Google., • Ability to work effectively with cross-functional teams and senior executives., • A strong orientation towards outcomes, and a willingness to roll up your sleeves to get the job done., • Strong organizational skills with the ability to prioritize and manage multiple work-streams in a fast-paced environment., • Excellent written and verbal communication skills– able to synthesize complex details into accessible and precise insights. What you'll be doing in this role: • Drive digital transformation through meaningful engagement with C-level executives, IT leaders, architects, developers, and various lines of businesses of your customers., • Grow and manage Google pipeline with governance at all levels (account, country, business line, etc.)., • Drive differentiation for Further through vertical and horizontal solutions built on GCP., • Support business development through proactive opportunity identification, proposition development, and sales campaigns., • Build strategic relationships by being a partner with our key account executives, lead the pursuit teams and participate in the proposal development process., • Generate cloud migration roadmaps and drive buy-in across complex organization structures., • Create and collaborate with Further's industry experts and global business lines to build account-based growth plans., • Achieve targets of qualified pipeline growth & mature it to booked revenue., • Track and analyze key performance metrics: Monitor lead generation, partner engagement, and revenue performance. What you'll need to accomplish in your first year: • Establish a well structured lead generation to qualified Google pipeline process in place for your vertical., • Drive differentiation for Further through vertical and horizontal solutions built on GCP services that establishes a pipeline of $20M+., • Collaborate with the sales team to close deals and drive partner revenue to the above target. Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more. Apply today or check out all our opportunities! By submitting your application, you consent to our collection, processing and disclosure of the contained personal data in accordance with our data practices. If you are a resident of the U.S. state of California, you can read about our data practices and your related privacy rights here. If you are a resident of the European Economic Area, Switzerland or the United Kingdom, you can read about our data practices and your related privacy rights here.

Job DescriptionAbout Us Think about your last hotel stay. Did you skip the front desk line with mobile check-in? Message the staff for extra pillows? Order a late-night snack with a tap on your phone? Then you’ve likely run into Canary in the wild. Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience. We’ve executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It’s made us one of the top-funded hotel technology companies in the world, with nearly $200M raised to date. Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500™ company, Inc. 5000 fastest-growing company, and swept the 2026 HotelTechAwards, including Best Place to Work, #1 Guest Experience Platform, and the Hotelier’s Choice Award. We’re scaling our team to bring innovation to life faster than ever. We're growing quickly, and we're looking for people who are passionate about their work, want to grow with us and are ready to take on more responsibility along the way. We value rigor and velocity in equal measure: high standards, fast pace, real ownership. If that's the environment you're looking for, this is the place for you. Come join us! Let’s shape the future of hospitality together. About the Role Canary Technologies is hiring a Head of Product Design to own the design system, information hierarchy, and interaction principles that govern every surface of Canary's platform — for human users and AI agents alike. Most design system roles are about consistency for humans. This one is about building the design language that AI agents obey. You're not just making a dashboard pretty — you're defining the rules of interaction for a platform where AI is increasingly the operator. That's a new kind of design leadership, and we want someone who sees it that way. Canary's product surface is expanding fast across checkin, messaging, upsells, voice, and more. We need someone obsessive about consistency, hierarchy, and systematic design who can establish principles that scale — not just across screens, but across a future where AI agents are primary users of our interfaces. The design system you build won't just guide human designers; it will be the contract that AI follows. What You’ll Do • Define and enforce a unified design system across all Canary product surfaces — components, spacing, typography, color, layout patterns, and page-level templates, • Establish clear information hierarchy standards so every page communicates priority, status, and action with zero ambiguity, • Build design principles rigid enough to be programmatically enforced and flexible enough to serve diverse hospitality workflows, • Create specifications precise enough that AI coding agents can generate UI that meets your bar without human review, • Audit existing surfaces ruthlessly and drive convergence toward a single coherent system, • Partner closely with engineering and product to make the design system the source of truth — not a side artifact, • Think deeply about how AI agents (voice, chat, autonomous) interact with and present Canary's UI, and design for that as a first-class use caseWhat We’re Looking For, • 8+ years in Product Design with 3+ years leading teams directly. Experience operating in B2B or B2B2C SaaS preferred., • Portfolio demonstrating end-to-end systems thinking, exceptional product craft, and shipped work at scale across web and mobile is essential., • Proven ability to recruit, develop, and retain diverse design talent. Strength in feedback, coaching, and org-building., • Strong partner to Product and Engineering. Comfortable in ambiguity, rapid iteration, and enterprise constraints., • You are inspired by companies like Rippling, Linear, or Stripe where systematic design creates product clarity, • Fluency in design systems, accessibility, UX research methods, and experimentation. Familiarity with analytics tools., • Excited by the idea that your design system becomes the rulebook for AI agents building and operating UI, • Meticulous, opinionated, and able to hold the line on standards while moving fast, • Comfortable being both hands-on (Figma, tokens, specs) and strategic (principles, governance, cross-pod alignment)Compensation Target cash compensation ranges from $250,000-$290,000, including a fixed annual salary and a performance-based bonus paid quarterly. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. Perks & Benefits We work hard to make Canary a fun, rewarding, and high-energy place to work. Here’s how we take care of our flock: Time Off • Unlimited PTO: Take the time you need to truly rest and recharge., • Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend., • Birthday Holiday: A dedicated day off to celebrate you! Travel & Office Flexibility • Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs., • Canary Hotel Experience: Staying at a Canary hotel? We’ve got you covered with a credit toward your stay., • Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally. Growth & Community • Self Improvement Club: A monthly budget to help you smash your personal goals., • Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross-functional connection., • Referral Program: Help us grow the flock and score a cash bonus for successful hires. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionABOUT OUR COMPANY: The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial. Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we've been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we've raised over $135 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more. But at our core, we're still that little company from Cleveland with a big dream: to make people more powerful than their debt and we're just getting started.. ABOUT OUR WORKPLACE: Splash is remote-first, and proud of it — though our collections team works in-person at our Arizona location. We spend our days simplifying financial products and getting them into the hands of people who need them most. Right now, we're focused on building financial technologies that fundamentally transform how the industry lends. Although Splash has been around since 2013, we still operate like a startup — fast-paced, nimble, and full of heart. We're good people who care deeply about doing meaningful work and we approach challenges with creativity, passion, and urgency. And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups and access to engagement tools that keep us connected — even from afar. At Splash, everything we do is guided by our values: Own It – We take full accountability and follow through on commitments. Raise the Bar – We move fast, innovate faster, and push through barriers. Say the Hard Thing – We speak up with honesty, respect, and a desire to solve problems and make things better. Elevate Each Other – We win as a team by lifting each other up. These values show up in how we work and how we connect — whether we're collaborating on big projects or bonding over everyday moments. Yes, we even have Slack channels for #kids-and-pets and #food because we believe being human makes us better teammates. ABOUT THE ROLE: Splash Financial is seeking a Senior Product Manager to own the underwriting experience for our Home Equity Line of Credit (HELOC) product, one of the biggest growth opportunities for Splash. Most HELOCs still take weeks to close, with manual underwriting, slow appraisals, and paper-heavy closings. You'll own the product strategy and roadmap for how a HELOC moves from submitted application to close: income and employment verification, property valuation, document review, conditions, and tools our underwriters and operations team use every day. Your goal: make HELOCs faster, simpler, and more automated than anything else on the market. This is a highly cross-functional and high impact role within a broader HELOC product team. You'll sit at the center of engineering, design, credit, operations, compliance, and our lending partners, aligning them around clear priorities and shared outcomes. You'll dig into operational and funnel data to find where loans stall, test your hypotheses, and turn what you learn into measurable gains time to fund, conversion, operational efficiency and borrower experience. As a senior member of the product team, you'll also help raise the bar for how we build at Splash. WHAT YOU'LL DO AT SPLASH: • Own the product strategy and roadmap for HELOC underwriting, from submitted application through close, including income and employment verification, property valuation, document review, and condition clearing. Own time-to-fund as a core metric. Map the end-to-end loan lifecycle, find where loans stall, and ship changes that reduce time from application to funding without adding risk., • Drive underwriting and operational efficiency by working closely with credit and operations to reduce manual touches, shorten condition-clearing cycles, and increase loans processed per underwriter. Treat internal teams as customers of the product, because a faster operation means a better borrower experience., • Lead the AI and automation roadmap for HELOC underwriting and operations. Identify where AI can classify and extract data from borrower documents, flag discrepancies, recommend or auto-clear conditions, and route only true exceptions to people., • Expand automated valuation coverage by partnering with credit and valuation vendors to increase AVM eligibility, improve hit rates, and reduce reliance on full appraisals., • Build a state-aware closing experience with compliance, title, and e-closing partners, maximizing digital and remote online closings where permitted., • Lead cross-functional teams across engineering, design, credit, operations, compliance, and marketing from discovery through launch, writing clear requirements and making the tradeoffs that keep delivery on track., • Partner with third-party vendors (such as valuation, title, document, and e-closing providers) to translate partner and regulatory requirements into scalable product solutions.WHAT YOU'LL BRING TO SPLASH:, • 6+ years of product management experience in consumer technology or fintech, with a proven track record of shipping impactful products and owning outcomes end to end., • A working knowledge of consumer lending underwriting, credit decisioning, income and employment verification, document review, and conditions, and how product decisions affect credit risk and compliance., • A true cross-functional team player: you build trust with engineering, design, operations, credit, compliance, and business partners, influence without authority, and bring people together around shared goals., • A data-driven approach to decisions, with hands-on experience in product analytics, funnel analysis, experimentation, and operational metrics (cycle time, touch time, throughput), plus the judgment to turn insights into improvements that move key metrics., • Experience improving operational workflows or building internal tools, ideally where you reduced manual work, cycle time, or cost-to-serve while improving the customer experience., • A builder's view of AI: you've used AI and automation in products or workflows (such as document intelligence, decisioning, or process automation) and use AI tools like Claude, ChatGPT, or Cursor daily to speed up research, analysis, and documentation.NICE TO HAVE:, • Strongly preferred: Direct experience with HELOC, home equity, or mortgage products, especially underwriting or loan operations., • Familiarity with the HELOC underwriting lifecycle and LOS systems, such as AVMs and appraisals, title, income and employment verification, e-closing, and lien recording., • Experience in a regulated environment, working closely with compliance on requirements such as TILA, RESPA, ECOA, or HMDA., • Experience working with bank, credit union, or platform partners to deliver product changes., • SQL proficiency and experience with BI and product analytics tools (e.g., Snowflake, Sigma).COMPENSATION: The base salary range for this role is $145,000 to $185,000 annually, based on market data and internal compensation practices. This role may also be eligible for a bonus component tied to individual and company performance. Final compensation will be determined by factors such as location, experience, and skill level. SPLASHERS ENJOY: • Fully remote work freedom (for most roles), • Competitive salary packages, • Flexible PTO + 9 company holidays, • Equity: Share in our start-up success, • Comprehensive and affordable insurance benefits, • Paid parental leave for both caregivers, • Essential modern equipment to get the job done, • Fully paid Claude subscription to supercharge your work, • 401(k) for your future savings, • Quarterly meet-ups: In person & virtual fun, • Awesome Splash swag to flaunt your team spirit Employment at Splash is based on individual merit. Opportunities are open to all, without regard to race, color, religion, sex, creed, age, handicap, national origin, ancestry, military status, veteran status, medical condition, marital status, sexual orientation, affectional preference, or other irrelevant factors. Splash is an equal opportunity employer. JOB OFFER & RECRUITMENT SCAM NOTICE At Splash Financial, we want candidates to feel confident and safe throughout the hiring process. Unfortunately, scammers sometimes pose as employers to trick job seekers into sharing personal information or money. PLEASE BE AWARE: • Splash Financial will never ask for payment, banking details, or cryptocurrency as part of our hiring process., • All legitimate job communications from Splash Financial will come from an @splashfinancial.com email address., • We do not conduct interviews solely via text message or chat apps., • Any offer of employment will be made only after a formal interview process and will be sent directly from Splash Financial.IF YOU RECEIVE A SUSPICIOUS MESSAGE:, • Do not respond or share personal information., • Do not click on unknown links or download attachments., • Report the message to careers@splashfinancial.com

Job DescriptionJob Description: The End User Support Analyst provides first-line technical support for end users by resolving common hardware, software, account, and device issues through phone, chat, remote, and in-person support. This role helps deliver positive user experience by following established procedures, documenting work accurately, and escalating more complex issues to senior team members when needed. The position also supports device setup, onboarding and offboarding activities, inventory handling, and knowledge documentation to help maintain efficient day-to-day support operations. 1. End User Technical Support: Provide first-line support for end users by troubleshooting common hardware, software, password, printing, mobile device, and access-related issues using approved support tools and procedures., 2. Incident and Request Handling: Log, categorize, prioritize, and update incidents and service requests accurately in the ticketing system; follow standard workflows to help meet service level targets., 3. Issue Escalation: Escalate complex or unresolved issues to senior analysts or other IT teams with clear notes, troubleshooting steps taken, and relevant user impact details., 4. Device Setup and Deployment: Assist with preparing, configuring, deploying, and refreshing laptops, desktops, peripherals, and mobile devices for new hires, existing staff, and replacement requests., 5. Onboarding and Offboarding Support: Support onboarding, offboarding, and staff move activities by coordinating device readiness, collecting returned equipment, and updating inventory records as directed., 6. Inventory and Asset Tracking: Maintain accurate records for assigned equipment, tags, and device status; assist with inventory checks, asset returns, and basic reconciliation activities., 7. Knowledge Documentation: Document troubleshooting steps, common solutions, and support procedures to contribute to team knowledge articles and improve consistency in service delivery., 8. Customer Service and Communication: Communicate clearly and professionally with users, provide timely updates, and help set expectations on issue status, next steps, and resolution timelines., 9. Team Collaboration and Continuous Learning: Work closely with team members to share knowledge, follow support standards, participate in training, and build technical skills needed for continued growth in end user support. Education/Experience " Associate or bachelor's degree preferred, or 1 to 3 years of relevant experience in IT support, customer service, or a related technical environment. " Experience should include routine end-user support activities such as incident intake, password or access support, basic hardware/software troubleshooting, ticket documentation, user communication, and escalation of issues that require advanced technical support. Special Licensing or certifications (if applicable) " Relevant foundational certifications such as CompTIA A , ITF , HDI Support Center Analyst, or similar entry-level support certification are preferred but not required. Additional licensing, certifications, registrations (preferred) " CompTIA A , Network , and/or ITF " HDI Support Center Analyst (HDI-SCA) or similar service desk certification " Microsoft, Apple, or device support certifications relevant to the supported environment " ITIL Foundation certification Knowledge, Skills, and Abilities: Knowledge: " Basic knowledge of end user support processes, including incident, request, and escalation handling " Familiarity with ticketing systems such as ServiceNow or similar support platforms " Working knowledge of Windows, common business applications, printers, laptops, and mobile devices " Awareness of account support activities such as password resets, access requests, and device setup " Understanding of customer service principles and techniques for supporting end users " Familiarity with remote support tools and basic troubleshooting methods " Awareness of inventory handling, asset tracking, and documentation practices " General awareness of IT security, data handling, and compliance expectations Skills and Abilities: " Strong verbal and written communication skills " Ability to troubleshoot routine technical issues in a structured and customer-focused manner " Ability to follow established procedures, document work accurately, and maintain attention to detail " Good time management and prioritization skills in a fast-paced support environment " Ability to work independently on assigned tasks and collaborate effectively with team members " Professional customer service skills, including patience, follow-through, and clear status updates " Willingness to learn new technologies, tools, and support processes " Ability to handle routine support interactions through email, chat, phone, and in-person assistance Scope of accountabilities includes (examples): " Provides first-level support for routine end user incidents and service requests across supported devices, applications, and access needs. " Follows established support procedures, documents work accurately, and escalates issues that require advanced troubleshooting or additional approvals. " Supports onboarding, offboarding, device deployment, and basic asset tracking activities for assigned users and equipment. " Contributes to service quality by maintaining accurate tickets, meeting assigned service expectations, and communicating clearly with end users and team members. " Helps maintain inventory accuracy, knowledge documentation, and adherence to security and compliance requirements within assigned tasks.

Job Description Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. We are looking for Software Support Analysts to join our team. In this role you'll be on the front lines of our customer support efforts, directly interacting with both first responders and civilian staff at public safety agencies in order to improve their experience and understanding of our products. Support team members collaborate with teams across Mark43, and provide valuable insight into the perspective of our users. Qualified candidates will have strong interpersonal skills, a clear and patient style of communication, and a keen mind for problem-solving. Because Mark43 is growing quickly, successful team members will be adaptable to changing team dynamics and processes. What You'll Do If you were part of our team, here are some things you would have done last week: • Provided excellent customer support, • Handled requests from customers via email, phone, and chat, • Kept responses within our internal SLA times, • Spent time troubleshooting and replicating software issues, • Escalated issues to our engineering and project management teams, • Assisted in the testing of new features as they are developed, • Continued to learn more about our suite of products in order to maintain a strong working knowledge of them, • Translated product knowledge into solutions for users, • Contributed to our knowledge base (minor article updates, organizational maintenance, etc)What You'll Need We're looking for Software Support Analysts with a minimum of 2 years of professional experience in software support. Mark43's work has high stakes and involves a complex product suite. We're always striving to exceed the demands and expectations of our customers, and this team will be on the front line when it comes to creating a great customer experience. People who thrive on our team also tend to share the following characteristics and skills: • Humble, open, and curious, • Fearless approach to technology and demonstrated software troubleshooting skills, • A talent for research and information-gathering, • Clear and confident written and oral communication skills, • Strong organizational skills and ability to multitask, • Working knowledge of issue tracking systems (Zendesk and/or JIRA preferred), • Proficiency in Microsoft Office & Google Suite, • Working knowledge of both Windows and MacOS, • An interest in GovTech and Public Safety, • Willingness to empathize with users who may be unlike yourself, • The ability to work independently and with minimal oversight We are looking to cover Eastern time business hours. Weekends may be required. Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team. As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.

Job Description Vice President of Sales Company: Interdependence Location: Remote (US, any time zone) Reports to: Chairman/Founder Compensation: $250,000–$300,000 OTE WHO WE ARE The PR industry hasn't really changed in fifty years. Relationships, lunches, luck, and a clip report at the end of the month. Interdependence is rebuilding it from the ground up. Interviewed, our proprietary platform, analyzes 300,000+ stories every day across a network of 250,000 journalists. We turn earned media into something measurable, repeatable, and worth paying for — and apply the same data and discipline across paid, social, content, and brand. Integrated marketing run by one team, on one system, accountable to one result. Forbes named us one of America's Best PR Agencies. Our 100+ person team works with brands, CMOs, founders, and entrepreneurs across consumer, healthcare, tech, B2B, travel and entertainment. We move fast. The best argument wins. We hire for sharp thinking, real craft, and ownership from day one. If you want comfortable, this isn't the place. If you want to win, build with us. ABOUT THE ROLE We're hiring our first Vice President of Sales. The team has grown beyond what the Chairman can directly manage, and we need a leader to step in, build structure, and scale what's working. You'll directly manage the account executives, a mix of seasoned closers and newly promoted reps. AEs focus on demoing and closing inbound and BDR-sourced opportunities; they don't self-source. Deals run a 30–90 day cycle with $100K–$200K ACVs, and the team operates on a monthly quota. This is a builder's seat. You'll inherit a working motion and be expected to professionalize it: tighter forecasting, MEDDICC discipline across every deal, repeatable seller onboarding, and the operating cadence that gets a fast-growing team to predictable monthly attainment. WHAT YOU'LL DO • Manage and develop 7-10 AEs with focused attention on ramping newly promoted reps to full productivity, • Own monthly quota attainment and pipeline coverage, • Continue to optimize and document the sales process from discovery through close, • Run weekly 1:1s, pipeline reviews, and listening sessions, • Operationalize MEDDICC/MEDDPICC across the team and inspect deals rigorously, • Partner with revenue operations, BDR leadership and client services on lead quality, messaging, and handoffs, • Build new hire onboarding and ongoing enablement, • Forecast accurately and report directly to the Chairman, • Have a ready network of seasoned sales talent ready to join the team. WHAT YOU BRING • 10+ years of front-line sales management experience, ideally at a fast-growing company- bias towards action is key here, • Mid-market and enterprise sales background with a track record of success in full quota carrying and management capacity, • MEDDICC or MEDDPICC trained, with experience rolling it out across a team, • Experience managing both veteran AEs and earlier-career AEs, • A track record of taking a sales motion from "working" to "repeatable" — process design, playbooks, onboarding, • Comfort with sub-90-day sales cycles and a high-velocity monthly cadence, • An AI forward mindset, • Salesforce, Monday.com, Attention, Claude, Chat GPT NICE TO HAVE • Agency, PR, or professional services sales experience, • Experience selling to marketing and communications leaders, • Background scaling a sales team through an inflection point WHY YOU'LL LOVE WORKING AT INTERDEPENDENCE ???? 100% Remote, Forever - Work from anywhere in the U.S. while enjoying the flexibility of a fully remote workplace. Skip the commute, create a workspace that works for you, and collaborate with teammates across the country, all without sacrificing connection or career growth. ???? Comprehensive Health Benefits - Choose from three Anthem Blue Cross PPO medical plans, plus dental and vision coverage to support your health and well-being. ???? Retirement Savings - Save for the future with our 401(k) program, including a company match that is increasing to 3% by 2027. ???? Work-Life Balance - Enjoy paid vacation, sick time, 11 company holidays, a floating holiday, and Summer Fridays to recharge and spend more time doing what you love. ???? Paid Maternity Leave - We support growing families with paid maternity leave, giving new moms dedicated time to recover, bond with their baby, and return to work with confidence. ???? Career Growth - As one of the nation's fastest-growing PR and strategic communications firms, we're committed to helping ambitious people grow. Take on meaningful challenges, develop new skills, lead from every level, and build a career with real impact. ???? Supportive, Collaborative Culture - We set high standards, celebrate big wins, and work together to achieve exceptional results. You'll join a team that's collaborative, entrepreneurial, and committed to helping one another succeed.

Job Description IT Support Specialist Job Description (Updated for 2026) Job summary We are looking for an IT Support Specialist to deliver timely, user-focused technical support across the organization. You will troubleshoot hardware, software, network, and account issues; manage support tickets; maintain IT assets; and help keep systems secure and reliable. The role may involve onsite, remote, and hybrid support via phone, chat, email, and in-person. Key responsibilities Respond to and resolve IT support requests through a ticketing system, phone, chat, email, and walk-ups. Diagnose and fix issues with Windows and macOS devices, mobile devices, printers, peripherals, and applications. Support Microsoft 365, Google Workspace, email, collaboration tools, and line-of-business applications. Create, modify, and disable user accounts, passwords, groups, and permissions in Active Directory and/or Microsoft Entra ID. Install, configure, patch, and upgrade operating systems, drivers, and standard software. Configure and support Wi Fi, VPN, DNS/DHCP basics, and remote-access tools. Track IT assets, software licenses, device assignments, and warranty information. Document incidents, resolutions, runbooks, and knowledge-base articles. Monitor endpoint health and proactively address recurring issues. Train users on tools, security best practices, and IT policies. Escalate complex network, server, cloud, or security incidents to appropriate teams. Coordinate with vendors for hardware repairs, replacements, and service calls. Follow backup, security, privacy, and change-management procedures. Required qualifications Diploma, associate, or bachelor's degree in IT/CS or equivalent hands-on experience. 1 3 years in IT support, help desk, or desktop support (adjust for junior/mid/senior). Strong troubleshooting skills for Windows 10/11 and macOS; basic mobile-device support (iOS/Android). Experience with ticketing systems and remote-support tools. Solid understanding of computer hardware, OS installation, software deployment, and basic networking. Clear written and verbal communication; ability to explain technical issues to non-technical users. Ability to prioritize work, meet SLAs, and handle confidential information. Preferred skills Microsoft 365 admin basics (Exchange Online, SharePoint, Teams, OneDrive). Active Directory and/or Microsoft Entra ID user and group management. Endpoint management with Intune, Autopilot, Jamf, or similar. Basic networking: TCP/IP, DNS, DHCP, VLANs, Wi Fi, and VPN troubleshooting. Familiarity with ServiceNow, Jira Service Management, Freshservice, or Zendesk. Endpoint security tools, antivirus/EDR, disk encryption, and backup basics. Certifications: CompTIA A , Network , ITIL 4 Foundation, Microsoft MD 102, or similar. Performance metrics Average first response time and time to resolution. First-contact resolution rate. Customer satisfaction (CSAT) score. SLA compliance and ticket backlog. Quality and completeness of documentation. Reduction in repeat incidents and escalations. Posting details (customize) Job title: IT Support Specialist Department: Information Technology Reports to: IT Manager / Service Desk Lead Employment type: Full-time Work model: Onsite / Hybrid / Remote Location: [City, Country] Experience: 1 3 years Shift: [Day / Rotational / 24x7 support] Salary: [Insert range] Benefits: [Insert benefits]

Job DescriptionDeployment StrategistAbout Clarion The hardest part of healthcare shouldn't be getting an appointment. Today, medical staff drown in backlogs of calls, faxes, and scheduling requests. Patients struggle to get the right care at the right time, staff members burn out, and clinics lose billions in revenue. This isn't a failure of care - it's a failure of capacity. Clarion exists to solve this problem at scale. Our AI agents handle the patient journey from end-to-end; from scheduling and rescheduling appointments, to managing referrals and prescription refills. Our AI performs complex workflows with a human-like touch that patients love. We've raised $10M from Accel, Y Combinator, and Sequoia (Scout), along with founders from Ophelia, Medallion, and Counsel Health. We're an in-person team based in New York City, moving quickly to ensure every patient gets the care they need. Why Join Us? Solving a real-world challenge: We're addressing a critical problem that affects millions of patients and providers daily. Our AI agents outperform human schedulers and restore the time needed to focus on patients. Early-stage with strong market validation: We've seen 10x revenue growth in the last year alone. We handle millions of interactions for customers ranging from virtual care clinics to a $5B health insurance company. Founding team: Our co-founders bring a deep understanding of the healthcare landscape. Our CEO is a Stanford/Harvard-trained physician and clinical ops leader (Two Chairs, Ophelia), and our CTO is an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce. Outsized early impact: You'll be joining at an early stage where your contributions shape our company's trajectory, processes, and culture, with significant influence on how we grow. In-person collaboration advantage: We've built in-person since day one and maintain this as a strategic advantage. We move faster, build stronger bonds, and create a cohesive culture. What You'll Be Working On Own implementations end-to-end: Run every customer deployment from kickoff through go-live. Lead discovery sessions, collect scheduling rules and clinic workflows, build project plans, hold timelines, and coordinate across engineering and customer stakeholders to drive on-time launches. Execute the non-engineering implementation work: Collect and organize customer inputs—scheduling rules, knowledge base content, provider configurations, appointment type matrices. Configure the Clarion platform where tooling allows—assistant settings, scheduling configurations, telephony routing, org setup. Be the customer's primary point of contact: Lead kickoff calls, weekly syncs, and stakeholder check-ins. Send meeting recaps within 30 minutes. Manage all non-technical stakeholder communications and serve as the first line of response for customer issues post-launch. Run UAT and drive go-live: Coordinate testing sessions where customers simulate real call scenarios. Track issue resolution, manage the production cutover, and ensure a smooth IVR redirect on launch day. Own accounts post-launch: Lead recurring syncs and QBRs, triage inbound issues via Slack and email, monitor account health metrics, and surface expansion signals to the sales team. Shape the product: Translate field observations and customer feedback into actionable requirements. Partner with engineering to prioritize admin tooling investments that reduce implementation effort over time. Requirements Implementation experience: 3+ years running complex software implementations, technical onboarding, or customer-facing project management at a B2B SaaS company. You've owned timelines, managed stakeholders, and driven go-lives. Semi-technical fluency: Comfortable navigating APIs, configuration interfaces, and technical documentation. You don't write production code, but you understand what engineers are building and can coordinate technical workstreams effectively. Project leadership: Track record of managing multi-workstream projects and holding cross-functional resources accountable to deadlines. You track 15 things at once without dropping any. Customer-facing presence: Experience as a primary customer POC—comfortable leading meetings with clinic operators and building trusted relationships with both technical and non-technical stakeholders. Bias toward action: At our stage, the Implementation Manager is a player, not a coach. You do the work yourself rather than delegating or waiting. Interesting Challenges Encoding operational DNA at scale: Every specialty practice has unique scheduling rules, referral logic, payer exceptions, and clinical workflows—often undocumented. You'll extract this knowledge from clinic operators and translate it into structured platform configurations. Building the repeatable machine: Today's implementation process is being invented, not inherited. You'll develop, document, and improve the playbook after every deployment—identifying which steps can be templatized, automated, or handed to the customer. Bridging AI and clinic operations: Our AI agents require iterative tuning, not just one-time configuration. You'll coordinate post-launch refinements across scheduling rules, knowledge bases, and prompt adjustments to drive accuracy in production. Scaling without scaling headcount: Partner with engineering to prioritize the admin tooling and self-service capabilities that let one Implementation Manager handle the workload that currently requires multiple engineers. What We Offer Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development Meaningful equity: Early employee stock options with significant ownership potential Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team Impact at scale: Work that builds the infrastructure to help millions of patients access care Interview Process At each stage, we decide within 24hrs and update you shortly after: First Chat (15 min) [Virtual]: A casual conversation about the role and your experience to see if there's a good initial fit. Implementation Case Study (1 hr) [Virtual]: Walk through how you'd run an implementation. Experience & Culture (30 min) [Virtual]: Deep dive into work style, culture fit, and previous experience. Onsite (Half-day) [In-Person]: Visit our New York office to meet the team, share more about your experience, collaborate on a customer implementation plan, and talk culture. If you're ready to build the system that gets every patient the care they need, we'd love to hear from you. Compensation Range: $140K - $180K

Job Description IT Service Desk Analyst Job Description Job Title: IT Service Desk Analyst Experience: 1 4 years Employment Type: Full-time Role Overview We are looking for an IT Service Desk Analyst to provide technical support to end users and ensure timely resolution of hardware, software, network, and access-related issues. The role involves troubleshooting incidents, managing service requests, maintaining IT documentation, and delivering a high-quality user support experience. Key Responsibilities Provide first-line technical support through phone, email, chat, and ticketing systems. Log, categorize, prioritize, and track incidents and service requests. Troubleshoot hardware, software, operating system, application, and network issues. Diagnose and resolve problems related to desktops, laptops, printers, mobile devices, and peripherals. Support user accounts, password resets, access requests, and permissions. Assist with Active Directory, Microsoft 365, VPN, and email-related issues. Install, configure, and maintain desktops, laptops, applications, and peripheral devices. Escalate complex or unresolved incidents to appropriate technical teams. Monitor tickets and ensure incidents are resolved within defined SLAs. Follow IT service-management processes and organizational support procedures. Maintain accurate records of incidents, resolutions, assets, and user requests. Create and update knowledge-base articles, troubleshooting guides, and FAQs. Assist with onboarding and offboarding employees, including account and equipment provisioning. Support software deployments, updates, patches, and endpoint-security requirements. Communicate clearly with users regarding incident status and resolution. Identify recurring issues and recommend improvements to reduce support incidents. Required Skills Strong troubleshooting and problem-solving skills. Good knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking. Understanding of TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and common connectivity issues. Experience with IT service-desk or ticketing tools such as ServiceNow, Jira Service Management, Freshservice, or similar. Familiarity with desktop hardware, printers, peripherals, and common business applications. Understanding of ITIL concepts and incident/service-request management. Strong customer-service and communication skills. Ability to prioritize multiple tickets and work effectively under SLA requirements. Good documentation and knowledge-sharing skills. Preferred Skills Experience with Microsoft Intune or endpoint-management solutions. Basic PowerShell or scripting knowledge. Familiarity with remote-support tools. Basic understanding of cybersecurity and endpoint protection. Experience supporting hybrid or remote users. Knowledge of asset-management and software-deployment processes. Preferred Certifications CompTIA A CompTIA Network ITIL Foundation Microsoft 365 Certified certifications HDI Support Center Analyst Education Bachelor's degree or diploma in Information Technology, Computer Science, Computer Applications, or a related field preferred.

Job DescriptionAbout Us Think about your last hotel stay. Did you skip the front desk line with mobile check-in? Message the staff for extra pillows? Order a late-night snack with a tap on your phone? Then you’ve likely run into Canary in the wild. Canary Technologies is the leading agentic AI platform for hotel and guest management, powering the digital infrastructure for more than 20,000 hotels in 125+ countries. The world's most renowned hospitality brands, including Marriott International, Four Seasons and Wyndham Hotels & Resorts, partner with us to increase revenue, improve operations and elevate the guest experience. We’ve executed the largest deployment of autonomous AI systems in hospitality, building technology that fundamentally redefines how guests and hotels interact. It’s made us one of the top-funded hotel technology companies in the world, with nearly $200M raised to date. Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500™ company, Inc. 5000 fastest-growing company, and swept the 2026 HotelTechAwards, including Best Place to Work, #1 Guest Experience Platform, and the Hotelier’s Choice Award. We’re scaling our team to bring innovation to life faster than ever. We're growing quickly, and we're looking for people who are passionate about their work, want to grow with us and are ready to take on more responsibility along the way. We value rigor and velocity in equal measure: high standards, fast pace, real ownership. If that's the environment you're looking for, this is the place for you. Come join us! Let’s shape the future of hospitality together. About the Role Senior Technical Customer Support Agents handle more complex customer issues and act as a bridge between frontline Support, Support leadership, Product, Engineering, Customer Success, and Ops. This role owns advanced troubleshooting, sensitive customer handling and de-escalation, clean internal documentation, and strong escalations. L2 Associates also mentor L1 teammates and help improve support workflows, documentation, macros, and escalation quality. What You’ll Do • Product & Technical Expertise: Handle moderately complex product questions, configurations, integrations, and edge cases using account context and product knowledge., • Problem Solving & Troubleshooting: Own escalated issues through structured investigation using ticket history, documentation, internal tools, logs/data, and evidence., • Communication: Communicate complex or sensitive issues clearly and reassuringly to customers, L1 teammates, and internal partners; de-escalate frustrated customers with empathy, ownership, and clear next steps., • Operational Execution: Manage complex, on-hold, engineering-dependent, or cross-functional tickets with clean notes, proactive follow-up, and clear ownership., • Continuous Improvement:, • Identify and address gaps in documentation, macros, workflows, tooling, escalation paths, or product behavior., • Flex project management skills for small work streams such as documentation updates, escalation improvements, or issue-pattern tracking., • Use approved AI tools responsibly to improve speed, quality, consistency, and customer effort., • Uphold team standards: Show up and demonstrate integrity, reliability, adaptability, collaboration, and ownership of your work everyday.What We’re Looking For, • 3+ years experience supporting customers by phone, in addition to email and chat., • Proven experience in technical customer support, ideally in B2B SaaS, hospitality technology, or another complex product environment., • Ability to communicate complex technical or workflow issues clearly to customers, teammates, and internal partners, including sensitive customer de-escalation., • Strong troubleshooting and critical-thinking skills, including ability to separate symptoms from root cause., • Strong documentation habits and ability to create clear internal notes, escalation summaries, and knowledge updates., • Experience creating internal documentation, macros, playbooks, or escalation templates., • Ability to manage competing priorities, follow up proactively, maintain ownership of complex work, and coordinate small work streams with clear owners and next steps., • Collaborative mindset with a willingness to mentor peers and raise the technical bar of the frontline team., • Multilingual communication skills or experience supporting customers in multiple languages is a strong plus., • Experience with Zendesk, monitoring/logging tools, PMS/integration workflows, or hospitality systems (preferred)., • Experience partnering with Product, Engineering, CS, Ops, or Support leadership (preferred)., • Familiarity with AI-enabled support workflows or responsible AI/tool usage (preferred).Compensation Target cash compensation ranges from $70,000 - $95,000, including a fixed annual salary and a performance-based bonus paid quarterly. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location. Perks & Benefits We work hard to make Canary a fun, rewarding, and high-energy place to work. Here’s how we take care of our flock: Time Off • Unlimited PTO: Take the time you need to truly rest and recharge., • Holidays + Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend., • Birthday Holiday: A dedicated day off to celebrate you! Travel & Office Flexibility • Office Exchange: A travel stipend to visit the team in person at our SF, NY, or Dallas hubs., • Canary Hotel Experience: Staying at a Canary hotel? We’ve got you covered with a credit toward your stay., • Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally. Growth & Community • Self Improvement Club: A monthly budget to help you smash your personal goals., • Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross-functional connection., • Referral Program: Help us grow the flock and score a cash bonus for successful hires. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionWhy AssemblyAI AssemblyAI builds the best-in-class Voice AI models powering the next generation of voice applications. Our models serve 600M+ inference calls monthly, process 1M+ hours of audio daily, and power 2 billion+ end-user experiences. The Voice AI space is at an inflection point; we're looking for folks truly excited to join a small team and help define the future of the industry. We are one of the most capital-efficient AI companies on the planet - with under 100 people generating roughly $600K ARR per employee, we sit among the top 5 most revenue-dense teams within the fastest-growing AI companies today. That's not an accident; it's a deliberate choice to stay lean, move fast, and give every person on the team outsized ownership and impact. With thousands of customers including Granola, Fireflies, Figure AI, and CallRail, the company has real scale - processing over 2 million hours of audio daily and handling more than 1 million API calls every day. This is a rare growth-stage opportunity where the business is proven and the trajectory is steep, but the team is still small enough that your fingerprints are on everything. If you've ever felt buried under layers of bureaucracy, starved of real ownership, or frustrated watching your work disappear into a slow-moving org, AssemblyAI is built differently. The company operates as a true meritocracy, with no heavy planning or approval processes and no gatekeeping on the tools or information you need. For anyone who genuinely cares about voice AI, not as a trend to chase, but as a technology to build, this is the place where the most interesting problems at the most interesting scale are being solved by a team small enough that you'll actually know everyone's name. We're committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. No matter your race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply! About the role: AssemblyAI is growing quickly, and we're hiring a Forward Deployed Engineer for our Triage team. You'll own a book of customer accounts up to $50K a year. You'll solve their technical problems directly and build and run the agents that handle our first line of customer contact. Most of your work happens in Slack, with customers and with our Engineering and Research teams. This role is hybrid. You'll need to live within commuting distance of our NYC office. What You'll Do: • Own your accounts. Be the technical owner for customers spending up to $50K a year. Diagnose integration issues, unblock them fast, and spot accounts that are ready to grow. Route commercial and pricing conversations to our Portfolio team., • Build and manage agents. We run internal agents for customer support and operations, including our customer-facing chat agent, which you'll help bring back online. You'll iterate on these agents, build new ones, and own their quality., • Turn escalations into fixes. When our chat agent can't resolve something, it escalates to you. Solve the customer's problem, then fix the agent so it handles that case next time., • Close the loop with Engineering and Research. File bugs and feature requests with enough evidence to act on, and turn what customers tell you into product changes., • Improve our docs and SDKs. Fix what's confusing customers at the source.What You'll Need:, • 2+ years in a technical, customer-facing role (solutions engineering, technical support, developer relations, or software development). We'll consider 1 year for someone with a strong solutions background., • Proficiency in at least one programming language. Python preferred; other languages considered., • Daily use of coding agents like Claude Code or Codex, with real projects shipped using them. You manage context across long tasks and check agent output before it reaches a customer., • Experience with REST APIs, and the ability to read and debug customer code, • Strong written communication. Most of this job happens in Slack., • Ability to hear a customer use case and map it to what our API can doNice to Have:, • You've built an agent or automation that other people rely on, • SQL, • Experience with speech, audio, or voice AI productsWhere this role leads: Triage is where you learn our product, our customers, and how we build with agents. Engineers who do well here move into larger books on our Portfolio and Strategic teams. Your manager will work with you on what that path looks like and the timeline. Pay Transparency: AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity across our team. Our salary ranges are set to be competitive for our size, stage, and industry, and reflect just one component of the full compensation, benefits, and rewards we offer. Salary determinations consider a variety of factors, including relevant experience, technical depth, skills demonstrated during the interview process, and maintaining internal equity with peers on the team. The range shared below represents a general expectation for the posted position. However, we are open to considering candidates who may fall above or below the outlined experience level—in those cases, we will communicate any adjustments to the expected salary range. The range provided applies to candidates located in the United States. For candidates outside of the U.S., compensation ranges may differ; any adjustments will be communicated throughout the interview process. Salary range: $115,000 - $135,000 Our total compensation package includes competitive equity grants, 100% employer-paid benefits, and working alongside the team in our New York City office. A 401k match up to 4% is offered to all US-based full time team members. AI to Interview: If you're selected for an interview, please review this resource to better understand how AssemblyAI approaches the use of AI in our interview process. GDPR privacy notice: Candidates from the EU should review this job applicant privacy notice before applying. Keep Exploring AssemblyAI: Speech-to-text | Streaming speech-to-text | Speech Understanding | LLM Gateway Try the Playground Our $50M Series C fundraise Check us out on YouTube!

Job Description FRONT OFFICE MANAGER Temporary, Full-Time — Maternity Leave Coverage (with potential to transition to a permanent position) SUMMARY: The Front Office Manager is the department head for the Front Office and responsible for all day-to-day operations including, but not limited to; Guests’ arrival and departure experience, ensuring that all department finances are reported accurately, maintaining proper PAR levels of department supplies, reporting month-end inventory to the General Manager, maintaining all Marriott and M&R Standards and driving all KPIs. Working alongside the General Manager and Assistant General Manager, the Front Office Manager is a member of the Hotel’s leadership team and is expected to be both proactive and resourceful when operational obstacles or other concerns are observed or brought to their attention. The Front Office Manager must be the Hotel’s Brand Champion and work to ensure that all Front of the House associates understand the expectations set forth by both Marriott and M&R in regard to guest satisfaction and appropriate responses to guest concerns. RESPONSIBILITIES: Leadership & Team Management • Directly supervise, and coach all Front Office staff, including the Assistant Front Office Manager, Guest Service Agents, Night Auditors and Bellmen., • Recruit, interview, hire, and train Front Office associates in partnership with the General Manager, Assistant General Manager and People & Culture team., • Conduct regular performance evaluations, deliver coaching and corrective action, and support associate development and succession planning within the department., • Lead daily pre-shift meetings and weekly department meetings to communicate goals, brand updates, and property priorities., • Foster a positive, service-driven team culture that supports associate engagement and retention., • Drive KPI’s including but not limited to; ITR, RevPAR, OCC%, Bonvoy Enrollments, etc. Guest Relations & Service Excellence • Maintain all Brand Standards pertaining to Guests’ Arrival and Departure., • Personally engage with guests, resolve escalated complaints and service recovery situations, and follow up to ensure satisfaction., • Monitor guest satisfaction scores (e.g., ITR, GuestVoice, etc.) and implement action plans to address trends., • Serve as the Manager on Duty (MOD). Availability to work evenings, weekends, and holidays as business needs require., • Ensure VIP, loyalty member, and special-occasion guests receive appropriate recognition and amenities per brand standards., • Drive associate awareness of ITR, key detractors and key contributing factors that influence the Hotel’s scores., • Ensure that Brand Standards pertaining to Bonvoy Enrollments, CEC Cases, GXP Chat reply times and other Marriott metrics fall under the responsibility of the Front Office. Front Office Operations • Oversee daily Front Desk and Night Audit operations to ensure smooth, accurate, and efficient service delivery., • Proficient in the hotel's property management system (PMS) and all interfacing hotel systems; serve as the property's subject-matter expert for Front Office technology., • Retrieve, review, and distribute daily and period-end reports in a timely fashion (e.g., STAR Report, occupancy forecasts, arrivals/departures)., • Develop and post the weekly work schedule for Front Desk employees in line with labor budgets and occupancy forecasts., • Coordinate room assignments and blocking with Housekeeping and Sales to support group, VIP, and special-request needs., • Prepare and distribute function sheets and relevant Front Office updates at the weekly Management Meeting., • Open IT tickets with Marriott when systems are down or require the attention of a Third-Party Vendor. Financial & Administrative Responsibilities • Ensure that all daily revenue reporting is accurate in the Hotel’s Financial Management System, working with the Assistant General Manager and/or Finance to rectify any variances or discrepancies in a timely manner., • Responsible for Accounts Payable related to the Front Office department, ensuring invoices are paid in a timely fashion and informing the General Manager of any high balances., • Responsible for Accounts Receivable and Direct Bill accounts; coordinate with Sales on account status and conduct weekly audits with the General Manager., • Coordinate and administer the daily transmittal of cash and checks to the bank; maintain accountability for the house bank and all cash-handling procedures., • Able to perform Night Auditor duties and balance the hotel's books at the end of each period; prepare and submit End of Period reports to Corporate on the first day of each new period., • Support the General Manager and Assistant General Manager with Front Office budgeting, labor cost management, and monthly forecasting., • Assist with basic revenue management functions, including rate and availability checks, in coordination with Sales and Revenue Management., • Maintain proper PAR levels of all Front Office supplies, ordering items as needed while staying within the monthly budget., • Regularly take inventory of all Market items. Place orders, process invoices and submit month-end inventory to the General Manager. Training & Brand Compliance • Assist all Front Desk Associates in the use of the property's Training Program; ensure new hires complete required onboarding and certification., • Ensure Front Office operations comply with Marriott brand standards and prepare the department for Brand Standard Audit (BSA) /Guest Service Score audits., • Maintain up-to-date knowledge of brand initiatives, loyalty programs, and system updates, and train the team accordingly., • Ensure all associates follow the rules and policies found in the M&R Employee Handbook. Safety, Security & Compliance • Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access., • Maintain thorough knowledge of hotel emergency procedures; train and prepare Front Office employees to respond calmly and effectively in the event of an emergency or accident., • Assist in the maintenance of the property's key control program and ensure the security needs of the property and guests are met., • Report safety hazards, suspicious activity, and maintenance issues to the General Manager, Assistant General Manager and Engineering promptly., • Serve as a key member of the property's emergency response and crisis management team. Communication • Communicate with the Assistant General Manager on a daily basis regarding operations, guest issues, and department performance., • Inform the Assistant General Manager of potential problems with guests and the progress of special projects., • Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings., • Maintain clear, continuous communication with Housekeeping, Maintenance, Sales, and other departments to fulfill guest and operational needs efficiently., • Establish working relationships with corporate departments including, but not limited to; People & Culture, Revenue, Sales and Finance. Qualifications • Minimum 2-3 years of hotel Front Office experience, including at least 1 year in a supervisory or management capacity; multi-brand experience a plus., • Working knowledge of a major hotel PMS (e.g., Stay PMS, Opera, Lightspeed, OnQ, PEP, HMS, Choice Advantage) and general proficiency with hotel technology systems., • A proven track record on the industry of being a leader in the Front Office who has demonstrated organizational prowess and intuitive and create problem solving abilities., • Excellent verbal and written communication skills; ability to interact professionally with guests, associates, vendors ownership, and Corporate., • High school diploma or equivalent required; college coursework in Hospitality Management or a related field preferred., • Proven ability to drive KPIs through an efficient and proactive management style. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 40 lbs, and work in a lobby environment with varying noise levels. The Front Office Manager must be able to work a flexible schedule, including evenings, weekends, and holidays, and be available to respond to the property outside of normal business hours as needed. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description Sales Associate, Jewelry (Jewelry Consultant) - New York, NY Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Nolita location. The targeted budget for this position is $24-26 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What You Have: • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise., • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer low-cost plans to choose from, and employer HSA contributions., • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND111 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Job Description Retail Sales Assistant, Jewelry (Jewelry Stylist) - Nolita, NY Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Nolita location. The targeted budget for this position is $22-$24 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. Showroom Coordination & Maintenance: • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area. What You Have: • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise., • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND333 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Job Description Sales Associate, Jewelry (Jewelry Consultant) - Brooklyn, NY Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Williamsburg location in Brooklyn. The targeted budget for this position is $24 - $26 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What You Have: • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise., • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together!, • What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND222 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

About the Role Ring Concierge is a rapidly growing fine jewelry company specializing in engagement rings and fine jewelry. We are looking for a Ecommerce Customer Experience Manager to lead the day-to-day execution of our Customer Experience function, manage our external Customer Experience team, and keep every customer interaction aligned with the Ring Concierge brand and service standards. The ideal candidate is an experienced customer service professional who is highly organized, solutions-oriented, and comfortable balancing vendor management, customer escalations, reporting, and process improvement in a fast-paced environment. Responsibilities Vendor Management • Own the relationship with our external Customer Care vendor, managing day-to-day performance, coaching, and accountability to our service standards and KPIs, • Act as the first line of escalation for complex customer situations, determining appropriate resolutions before looping in senior leadership or other internal teams, • Serve as the voice and brand expert for the team so every customer communication reflects our tone, policies, and product knowledge, • Manage team scheduling and coverage based on ticket volume, launches, promotions, holidays, and peak periods, and proactively adjust for coverage gaps Customer Care Policy & Standards • Define and maintain Customer Care policies (returns, exchanges, repairs, warranty, etc.) and train the team on how to apply and hold them with customers., • Maintain a high level of product and policy knowledge and keep the team current on important business updates, • Identify recurring customer issues and feedback trends and recommend process, policy, or operational improvements Training, Quality, and Reporting • Develop, maintain, and continuously improve Customer Care SOPs, macros, training materials, and internal resources., • Lead ongoing training on new policies, products, promotions, systems, and processes, • Regularly audit customer interactions across Gorgias, including email, chat, phone, and other channels, and provide actionable feedback to improve quality and consistency, • Monitor Customer Care KPIs, service levels, ticket volume, response and resolution times, and escalation trends, and prepare regular performance reporting, • Support development of AI-powered Customer Care tools so automated responses reflect our voice, policies, and service standards Cross-Functional and Operational Support • Partner closely with Operations, Retail, E-commerce, Merchandising, Bridal, and other internal teams to keep the Customer Care team informed and aligned., • Manage custom order support including CADs/renderings and appraisals, keeping customers informed at each stage, • Partner with our warehouse and shipping/insurance partners on client-related inquiries and claims, including missing shipments, item discrepancies, return-to-sender packages, return escalations, and filed claims, • Provide additional hands-on Customer Care support during high-volume periods when needed About You • Strong communicator who sets clear expectations and holds an external partner accountable to service standards, • Confident handling complex customer situations and determining appropriate resolutions, • Highly organized and process-oriented, comfortable managing multiple priorities in a fast-paced environment, • Comfortable working independently while managing an outsourced team, knowing when to escalate and align with management, • Collaborative across departments and adaptable as priorities, products, and policies evolve Requirements • 5+ years of experience in Customer Experience required, experience within a jewelry company preferred, • Previous experience managing, coaching, or providing day-to-day oversight of a Customer Care team, including outsourced or vendor-managed teams, • Experience with customer service platforms such as Gorgias or similar ticketing systems, • Experience with Shopify and other e-commerce platforms is a plus, • Strong proficiency in Excel/Google Sheets, Microsoft Office, and Google Workspace, • Experience creating reporting, SOPs, training materials, and quality assurance processes, • Bachelor's Degree preferred Details • Full-time role located in NYC, requiring 4 days per week in office, • Office Hours: 9:00 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours (with the possibility of weekends during busy season or sales), • Must be available to provide evening, weekend, and holiday coverage during peak periods, including major promotions, launches, and the holiday season, • Health, Vision & Dental Insurance for full-time employees, • Generous employee discounts on our fine jewelry, • Paid time off, Summer Fridays, and an extra allowance of 3 days annually for religious observances, • Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $90,000+

Company Description Renegade Furniture has been offering brand-name furniture online since 1999 and has grown to serve thousands of customers across the country. The company operates a few retail websites, including Colemanfurniture.com, which focuses on providing a wide selection of quality furniture at competitive prices while maintaining a strong commitment to customer satisfaction. Unlike many competitors that offer only curbside shipping, Renegade Furniture provides free in-home delivery and full setup on most orders. Professional freight and delivery partners are used, and all furniture is inspected prior to shipping to minimize damages and ensure products meet customer expectations. A responsive customer service team is available by phone, email, and chat to support customers with any questions or concerns. The Role The Paid Media Strategist is a full-time, on-site role based in Brooklyn, NY. You’ll plan, run and optimize paid social and display campaigns on Meta (Facebook and Instagram), Pinterest, TikTok, YouTube and programmatic channels to bring in new customers and drive sales. Day to day, you’ll manage budgets and audiences, track performance, write creative briefs, run tests on creative and targeting, and keep tracking accurate through Meta Pixel, Conversions API and product catalog feeds. You’ll work with the paid search, creative, merchandising and sales teams to line up campaigns with business goals and promotions. You’ll also report on results, measure how paid media contributes to revenue, and test new channels and strategies to improve our overall digital marketing performance. What You’ll Do • Plan, launch and optimize paid social and display campaigns on Meta, Pinterest, TikTok, YouTube and programmatic channels, • Manage and pace budgets across channels against revenue, ROAS and new-customer targets, • Build audience strategy across prospecting, lookalikes, retargeting and catalog/dynamic product ads, • Write creative briefs and run structured tests to find and scale the best-performing ads, • Keep Meta Pixel, Conversions API and product catalog feeds accurate, • Measure and report performance, including how paid media contributes to revenue, • Work with paid search, creative, merchandising and sales to line up campaigns with promotions and business goals What You Bring • 4+ years managing paid social, with Meta as your primary platform, ideally for e-commerce or DTC, • Experience managing significant monthly budgets with direct accountability for ROAS and revenue, • Expert-level knowledge of Meta Ads Manager, Advantage+ campaigns, catalog ads and audience strategy, • Clear communication with people who aren’t marketers, • Innovative problem solver mindset, • Self-starter mindset with the ability to take ownership of numerous, fast-moving projects, • A data-driven mindset with outstanding analytical skills Nice to Have • Experience in home furnishings and/or high ticket items Salary 85-100k annual salary, commensurate with experience Benefits • Medical, dental & vision insurance, • Life insurance, • 401k, with a 4% match, • Paid vacation, sick leave, holidays, • Paid parental leave, • Employee discounts, • Annual financial planning session with Morgan Stanley What We Value: At Renegade Furniture Group we look for people who match our values. Bring Their Spark: you show up reliable, positive and ready to share ideas. You Get It Done by owning your work, moving with urgency and fixing problems at the root. You're a Team Player who pull your weight, communicates clearly and helps without being asked. And you’re Always Growing: you build new skills, welcome feedback and look for better ways of doing things. If that sounds like you, we’d like to hear from you!

About Bond No. 9: For the first time in fragrance history, a major, full-blown fragrance collection was launched as an homage to a great city: New York. Bond No. 9, headquartered at 9 Bond Street in NoHo, celebrates the city with women’s, men’s, and unisex eaux de parfum. Our dual mission is to restore artistry to perfumery and to mark every New York neighborhood with a scent of its own. We are seeking a digitally driven, detail-oriented, and customer-focused individual to join our team as a Customer Service & E-Commerce Specialist, supporting our direct-to-consumer business and ensuring an exceptional client experience. Why Join Bond No. 9? Join the team behind New York City's first luxury fragrance house and help shape the future of an iconic brand. At Bond No. 9, you'll work alongside a collaborative, passionate team where creativity, innovation, and excellence are celebrated every day. Be part of shaping our customers’ online journey and representing iconic fragrances worldwide. Position Summary Bond No. 9 is seeking a proactive and detail-oriented Customer Service & E-Commerce Specialist to support our growing direct-to-consumer business. This role combines luxury client service with e-commerce operations, helping to deliver a best-in-class online shopping experience through customer support, digital merchandising, performance reporting, and cross-functional collaboration. The ideal candidate thrives in a fast-paced environment, has a passion for luxury beauty, and is committed to delivering exceptional service at every touchpoint. Key Responsibilities: Customer Service & Client Experience: • Monitor, listen, and respond to customer inquiries via phone, email, and chat, maintaining the Bond No. 9 tone of voice., • Escalate inquiries when necessary and provide feedback to improve service processes., • Manage eCommerce returns and exchanges, ensuring warehouse processing and timely refunds., • Partner with retail and warehouse teams on order fulfillment and omnichannel initiatives., • Track customer satisfaction and provide insights to drive process improvements., • Assist in mapping the post-purchase journey and testing initiatives to enhance the client experience. E-Commerce Operations & Merchandising: • Maintain and update the DTC product catalog, including product pages, banners, offers, and content in line with brand guidelines and launch calendars., • Support new product launches, promotions, and sampling initiatives (e.g., GWP, bundles, exclusive offers)., • Monitor product availability, coordinate stock updates, and ensure site accuracy., • Partner with marketing, creative, and HQ teams to optimize imagery, copy, and SEO., • Assist with A/B testing and site personalization initiatives to improve conversion and engagement. Performance Tracking & Analytics: • Compile and analyze performance reports covering sales, orders, traffic, and conversion KPIs., • Maintain campaign and content trackers to assess promotional effectiveness and identify optimization opportunities., • Track competitive activity and provide insights to inform business strategy. Skills & Experience: • 3+ years of experience in customer service and eCommerce operations, preferably in luxury beauty or fragrance., • Strong interpersonal skills and a positive, proactive attitude., • Highly organized, analytical, and detail-oriented., • Knowledge of eCommerce platforms, digital marketing, and CRM systems., • Proficient in MS Excel, PowerPoint, and Word., • Spanish-speaking a plus., • Entrepreneurial mindset with a passion for luxury fragrances, eCommerce innovation, and delivering exceptional client experiences. Benefits • 401k match up to 4%, • Medical, dental & vision insurance – company covers 50% of the premium, • Summer Fridays - Office closes at 2pm Ready to Join Us? If you're passionate about luxury fragrance, innovation, and delivering exceptional experiences, we'd love to hear from you. Apply today and become part of the team behind one of New York City's most iconic luxury fragrance brands.

WHO WE ARE: The FoundRae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, to be an expression of identity and of personal values. The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you - all you have to do is claim it. WHO WE ARE LOOKING FOR: Manager, Client Care (Reports to Director, Client Care) POSITION SCOPE: The Client Care Manager leads the Client Care function, delivering a seamless, elevated, and joyful experience for clients across every communication channel. Leading two Supervisors and three Specialists, this role sets the standard for service and sales excellence and drives performance against business goals. Championing a cohesive omni-channel workflow and effective use of our tools, the Manager drives consistency and continuous improvement across the client journey, and partners closely with the Director and cross-functional leaders to translate strategy into day-to-day execution. This a hands-on role: when not performing managerial tasks, the Manager is active on our Client Care platforms, supporting the wider team with service and sales. Leadership & People: • Lead and coach a team of two Client Care Supervisors (US) and three Specialists (two US, one UK) to achieve objectives and KPIs, • Foster a culture of prompt, constructive feedback, • Host engaging team meetings and productive one-on-ones to communicate goals and priorities, • Prepare and lead trainings and workshops to develop the team, • Oversee scheduling, timesheets, payroll, commission sign-off, and time-off approvals to ensure coverage across all channels/time zones, • Ensure the team operates in line with company policies and procedures Sales & Business Performance: • Lead the team to meet and exceed sales targets, assisting directly with sales and virtual appointments, especially during peak periods, • Champion all FoundRae services, including virtual appointments, personalization and customization, to drive trade and client satisfaction, • Analyze performance data to identify opportunities and implement approved action plans to drive commercial performance Client Experience: • Embody and coach the FoundRae standard of client experience, including selling and service ceremonies, • Drive and uphold the FoundRae standard for client communication across phone, email, text, WhatsApp, social and chat, • Ensure Client Care service KPIs and SLA targets are consistently met or exceeded through clear definition of goals and effective coaching, • Own complex client situations and escalations with sound judgement, • Drive aftersales excellence in partnership with our third-party service provider Client Development & Clienteling: • Drive the client development strategy approved by senior leadership to grow the client file and deepen loyalty, • Set the team’s outreach cadence and standards, and coach and report on outreach activity and results, • Oversee client portfolios to ensure healthy activity, growth and fully enriched data, and drive expert use of clienteling tools for acquisition and retention, • Ensure expert, consistent use of clienteling tools to drive client acquisition and retention, while staying up to date on new features and capabilities to maximize their impact. Systems & Operations: • Champion a cohesive omni-channel workflow that drives consistency and continuous improvement across the client journey, • Leverage and support our UK-based Client Care team to ensure our global client care hours operate seamlessly and to one consistent standard across time zones, • Build strong cross-functional relationships across departments - removing blockers and creating joy and ease for internal and external clients, • Own departmental reporting on sales, service and clienteling KPIs and share insights with leadership, • Act as subject-matter expert for our CRM systems (Gladly, Shopify POS, Endear) and maintain familiarity with our inventory program, NetSuite, • Monitor and refine our AI support tools in collaboration with key stakeholders Qualifications: • Associate’s or Bachelor’s degree preferred, • Minimum of 5 years in client care or client experience leadership, with at least 2 years in people management/leadership - luxury or fine jewelry experience a plus, • Previous experience with CRM, POS and clienteling systems (Endear, Gladly, NetSuite, Shopify a plus), • Strong written and verbal communication skills, with excellent analytical and problem-solving ability, • A quick thinker who stays calm under pressure and makes sound decisions at pace, • Comfortable with technology and quick to adopt new tools, • Highly organized, detail-oriented self-starter with a proactive, entrepreneurial spirit who thrives in a fast-paced, high-growth environment Location & Hours: FoundRae Lispenard Flagship, New York. Full-time, 40 hours per week, including one weekend day. Flexibility required to support the needs of our global clients, particularly during peak periods. The expected range for this role is approximately $80,000 to $100,000 annually.

Role Overview The Support Center Analyst owns first-line support for attorneys, professionals, and corporate users, resolving hardware, software, application, account, and connectivity issues through phone, email, and remote support channels. This role combines technical troubleshooting, service management, user administration, documentation, and cross-functional collaboration while delivering responsive, high-quality support in a fast-paced environment. Key Responsibilities • Provide Tier 1 help desk and service desk support through phone, email, chat, and remote support tools., • Troubleshoot and resolve Windows 11 Enterprise, Microsoft 365, desktop hardware, software applications, printing, and connectivity issues., • Log, categorize, prioritize, document, and manage incidents and service requests in ServiceNow or a similar IT service management platform, targeting resolution within 15 minutes when possible., • Support user onboarding, offboarding, account transfers, access changes, and employee lifecycle activities., • Administer user accounts, groups, permissions, and password-related requests using Active Directory, Azure Active Directory, Microsoft Entra ID, and Active Directory Users and Computers (ADUC)., • Assist with Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), multi-factor authentication (MFA), and mobile device administration., • Troubleshoot remote access and connectivity issues involving virtual private networks (VPN), Remote Desktop Protocol (RDP), Azure Virtual Desktop (AVD), wireless networks, and mobile devices., • Manage Microsoft Exchange distribution lists and provide assistance with email administration., • Support email security and spam management using Mimecast., • Monitor cybersecurity alerts through enterprise security monitoring and event management tools., • Maintain accurate ticket notes, technical procedures, troubleshooting guides, and knowledge base articles., • Collaborate with Tier 2 and Tier 3 support teams, system administrators, cybersecurity teams, and other IT groups to resolve escalated issues., • Participate in infrastructure testing, quality assurance, technology projects, service improvements, and support process optimization., • Assist with technical reporting, system notifications, planned maintenance communications, and service updates., • Participate in a rotating after-hours and weekend on-call schedule. Core Qualifications & Requirements • High school diploma or GED required., • Experience providing Tier 1 help desk, service desk, desktop support, or end-user technical support in a professional or enterprise environment., • Strong working knowledge of Windows 11 Enterprise and Microsoft 365 applications., • Experience using ServiceNow or a comparable IT ticketing, incident management, or service management system., • Familiarity with Active Directory, Microsoft Entra ID, Azure AD, MFA, Intune, and user account administration., • Knowledge of remote access and connectivity technologies, including VPN, RDP, AVD, wireless networking, and mobile devices., • Strong troubleshooting, analytical, and problem-solving skills with the ability to independently resolve common technical issues., • Excellent customer service and communication skills, including the ability to explain technical concepts to non-technical users., • Strong organizational skills with the ability to manage multiple incidents and service requests in a high-volume, fast-paced environment., • Ability to collaborate effectively with IT teams and escalate complex issues appropriately., • Flexibility to participate in rotating after-hours and weekend on-call coverage. Nice-to-Have Qualifications • Associate’s degree in Computer Information Systems, Computer Science, or a related discipline., • Relevant IT certifications., • Experience supporting attorneys, executives, or professional users in a law firm or professional services environment., • Experience with PowerShell scripting, automation, or basic systems administration., • Familiarity with legal applications and document management systems., • Experience with Microsoft Exchange administration and distribution lists., • Knowledge of Mimecast, LogRhythm, or similar email security, cybersecurity monitoring, and event management platforms., • Exposure to MECM, Microsoft Intune, and enterprise endpoint management., • Experience supporting users across multiple offices, geographic regions, or time zones. Core Technical Skills • Operating Systems: Windows 11 Enterprise, desktop troubleshooting, • Productivity & Collaboration: Microsoft 365, Microsoft Exchange, email administration, • Identity & Access: Active Directory, ADUC, Azure AD, Microsoft Entra ID, user accounts, permissions, MFA, • Endpoint & Device Management: Microsoft Intune, MECM, mobile device administration, • Remote Connectivity: VPN, RDP, Azure Virtual Desktop (AVD), wireless networking, • IT Service Management: ServiceNow, ITSM, incident management, service requests, ticket documentation, • Security & Monitoring: Mimecast, LogRhythm, email security, spam management, cybersecurity alerts, • Scripting & Administration: PowerShell, basic systems administration, knowledge base documentation Career Impact Build broad enterprise IT expertise while supporting a sophisticated professional services environment and gaining hands-on exposure to Microsoft technologies, cybersecurity, endpoint management, and advanced technical support teams.

Entry-level IT job: hedge fund, NYC (0-3 years TOP) Got 0 to 3 years of desktop support and want to get into financial services at a hedge fund? This is the one. A top NYC hedge fund is hiring a Desktop Engineer. You’ll be on the front line keeping portfolio managers, traders and quants up and running. You’ll also be learning from a senior team that will actually invest in you. What you’ll do: Support Windows 10/11, Microsoft 365, Teams, Outlook and Excel add-ins, in person and remotely Run Active Directory: new hires, departures, permissions, password resets and MFA Build and support Bloomberg terminals and trading-floor systems Install developer and quant tools (VS Code, Visual Studio, SSMS) and approved AI apps Patch workstations with KACE and help senior staff with server patching Set up and troubleshoot VPN and RDP access Help with tape restores and file recoveries, including quarterly audit restores Deploy and retire workstations and handle desk moves, printers, phones and asset tracking Own the ticket queue: walk-ups, email, chat and calls What you bring: Less than 3 years of experience. That’s it, no more. Hands-on Active Directory and Windows/M365 support Some PowerShell, or a real desire to learn it Comfort with patching tools (KACE, SCCM, Intune) and imaging A great personality: friendly, sharp, calm under pressure, and you actually like helping people Discretion. You’ll see sensitive data. Bloomberg, financial services or certifications are a bonus The must-haves: Local to NYC, 100% onsite. No remote, no hybrid. US Citizens only US Educated is a must Occasional after-hours work for patching and restores Total comp: around $100K This is a great first or second job for someone who wants a real career in finance technology. Know someone? Tag them. DM me or send your resume to

Job DescriptionCustomer Support Specialist Are you the kind of person who genuinely enjoys solving problems, and wants to do it inside a company that's moving fast? Do you want to shape a function as it's being built, learn how a real AI product works, and be in the room when decisions get made? This is your chance to join a rocket ship. ️ About the role We are looking for sharp, high-agency people to be the first line of support for our customers. You'll be joining the most lean, talent-dense, and fast-moving teams working alongside our attorneys, AI engineers, and GTM team to keep the bar on customer experience extraordinarily high. Our customers are patent attorneys at top law firms and in-house IP teams at some of the largest companies in the world. They are demanding, technical, and short on time. Today, a lot of their support tickets land on the desks of attorneys and engineers who should be building product. That doesn't scale, and it doesn't give customers the speed they deserve. You will fix that. You'll be responsible for: Owning the first response on every inbound support ticket, across email, in-app chat, and Slack Connect channels. Resolving the bulk of incoming tickets yourself: login issues, browser problems, account configuration, basic product questions, and walk-throughs of how to use Solve. Triaging and routing complex tickets to the right attorney, AI engineer, or GTM owner with enough context that they can act immediately. Building the playbook: writing the help docs, recording Loom walk-throughs, and turning recurring questions into self-serve answers so customers stop needing to ask. Feeding customer insights back into the product. You'll be sitting on the patterns nobody else sees, and we want you in the room when we decide what to fix next. Working closely with our customer-facing attorneys and CSMs to make sure customers feel looked after end to end. Helping us figure out what good customer support looks like at Solve, then making it real. This is a dedicated customer support role, the first of its kind at Solve. Some of the work is genuinely grunt work. The trade is that you get to shape how customer support runs at Solve, in a company where every hire is treated as a multiplier. About you We're open about your background. We’ve identified two profiles that may work well for this role: Paralegals or legal operations specialists with IP or patent exposure, comfortable in technical environments, and ready to build something with real ownership. The common thread is having a builder mentality. You should be the kind of person who fixes the thing rather than logs it. Essential: Genuine interest in customer experience, and evidence you've cared about it before. This might be a startup you've worked at, a side project, or a role where you've owned support, customer success, or service delivery directly. Strong written communication. Most of your work will be written, and our customers are precise about language. High agency. You spot the gap, you close it. You don't wait for someone to tell you what to do. The ability to hold a high bar under pressure. Some tickets will be from senior partners at top firms. They expect speed, accuracy, and tone calibration. Nice to have: Paralegal qualifications or experience inside a patent practice (USPTO, EPO, or UK). Or a computer science, engineering, or hard-science degree. Experience with support tooling (Intercom, Zendesk, Linear, Pylon, or similar). Familiarity with AI products, prompt design, or evaluation workflows. Comfort with technical products. You don't need to code, but you need to be able to read a stack trace, understand what a browser console is telling you, and learn the inner workings of a complex SaaS product quickly. What we offer Competitive base salary depending on skill and experience. Significant equity — we want you to take ownership in Solve Intelligence and share in the success that lies ahead. Full visa sponsorship. Opportunity to work with a super smart and ambitious group of people building something people want. Private medical insurance. Free meals. About Solve Intelligence Solve Intelligence is the fastest-growing startup transforming the IP landscape. Solve's AI platform manages everything from invention harvesting and patent generation through to litigation and licensing. Growth: 20–30% MoM revenue growth; selling to 600+ global IP teams across 6 continents (DLA Piper, tech giants, boutiques, etc); 8 figures of ARR — all just ~2 years since we started. Backing: $55M backing from YC, 20VC, Microsoft, Thomson Reuters, and the founders of top companies like Stripe, Perplexity, Tinder, Deel, Hugging Face, and Canva. Impact: 50–90% efficiency and quality improvements. See our latest Series B announcement. We're on a high-growth trajectory, and we're looking for people who want to join us on the journey to building a generational AI company. Come join the rocket ship Meet the founders Sanj (Chief Research Officer and co-founder): Sanj did his MSci in Physics at the University of Cambridge and his PhD in AI at the Gatsby Unit, UCL. He won awards at top AI conferences, worked on the R&D team at Huawei, and received widespread attention for his contributions to open-source LLM projects on GitHub. He joined Magic Carpet AI as employee #4, where he developed AI strategies for trading, before the company was acquired. Chris (Chief Executive Officer and co-founder): Chris did his undergrad at Imperial College London, his masters at the University of Cambridge, and his PhD in machine learning at UCL, during which he published 10+ papers and won awards at top AI conferences and journals. Prior to founding Solve, Chris worked at The Alan Turing Institute, InstaDeep, and Dyson. Angus (Chief Technology Officer and co-founder): Angus holds an MEng in Computer Science. He led trade platform development at Coremont after roles at GCHQ and Qualcomm. Compensation Range: $65K - $95K

Job DescriptionHappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! About the Role HappyCo partners with leading integration providers to deliver property management and resident-experience technology — including Happy Property and Happy Force — to shared customers. Today, those customers are primarily multifamily operators, with a growing opportunity to support single-family homeowners. As this strategic partnership scales, our shared customers need a consistent, on-the-ground point of contact who can make the two companies feel like one unified platform rather than a collection of separate tools. We’re hiring a Customer Experience Manager (CXM) to be that person. In this role, you’ll be based primarily in New York and work in person from our partner’s office. You’ll bring strong customer experience and account ownership skills to launch, support, and grow mutual customers from the customer’s perspective. This is a full-time, dedicated role — not a rotational or fractional assignment — reflecting how central this partnership is to HappyCo’s growth. Responsibilities • Serve as HappyCo’s embedded CXM at our partner’s NYC office, working alongside their team as a consistent and trusted presence., • Launch and support mutual customers end to end, from onboarding new properties onto HappyCo’s platform through the partner relationship to owning their ongoing success., • Create a seamless customer experience that feels like one coordinated solution, not separate point products., • Resolve day-to-day customer issues in real time whenever possible, reducing handoffs and delays., • Join customer and partner calls as the face of HappyCo in the relationship., • Partner with HappyCo’s Engineering and Product teams on customer-facing integration work, including single sign-on, co-branded and deep-linked pages, and emerging AI-driven experiences for property operators and residents., • Translate field feedback into clear requirements, risks, and opportunities for internal teams., • Support the homeowner subscription line as it grows, including coordination with call-center support on emergency response and technician scheduling., • Escalate risks and opportunities to HappyCo leadership with the urgency and clarity this high-visibility partnership requires.What You'll Need, • Strong CXM or customer success experience, including full-cycle launch and lifecycle ownership for customer accounts., • Experience working beyond transactional support or customer service, with ownership of customer outcomes and long-term success., • Ability to work in person from our partner’s New York City office. This is an in-office role, not a remote role or occasional travel assignment., • Comfort operating with autonomy in a fast-paced, sometimes non-standard environment., • Technical fluency to speak credibly about integrations, single sign-on, and AI-driven tooling with technical partner teams., • Strong judgment and communication skills, with the ability to represent HappyCo directly to a fast-moving, high-visibility partner and its executives.Nice to Have, • Experience in multifamily property management, proptech, or resident-experience platforms., • Familiarity with SSO/identity concepts, AI agents, or MCP-style integrations., • Experience working in an embedded partner, strategic account, or co-sell environment.Keys to Optimum Happiness at HappyCo, • Thrives in ambiguity and proactively creates clarity, • Focuses on long-term impact over quick wins, • Enables others through systems, not mandates, • Uses technology and AI to empower people and simplify complexity, • Embraces the challenges and rewards of growing in a scaleup environmentCompensation The base salary range for this position is $90,000 - $120,000 USD per year. Where you land in that range depends on your experience and skills. We'll discuss compensation openly throughout the interview process. About HappyCo Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here! Our HappyCo Culture & Values HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! HappyCo’s culture is driven by our core values of Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed and Kaizen - sounds great, right, but what does this mean for you? We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Why We Exist and What We Do: At Dr. Squatch (www.drsquatch.com), we're raising the bar on men's personal care with our line of natural, high-performance products. We're on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified B Corp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier! Jukebox - Why We Exist and What We Do: At Jukebox - the women's brand from Dr. Squatch -we're making better-for-you body care something women genuinely crave. We combine obsession-worthy scents with intentional, skin-loving ingredients to make everyday body care anything but boring. Find us at myjukebox.com and on shelves at Walmart and Target and we're just getting started. We're building a bold, joyful brand with the ambition to redefine women's personal care. About the role: We're seeking a Brand Marketing Manager to help build the next chapter of Jukebox. This role is for someone who is obsessed with brands, deeply plugged into culture and how brands grow today, and energized by the opportunity to build a modern consumer brand. You'll be a close creative and strategic partner to the Head of Jukebox at Dr. Squatch, helping define where the brand goes next and how we get there—from positioning and breakthrough brand campaigns to organic social, creators, retail, and new growth opportunities. This is a broad, hands-on role with the opportunity to shape both the brand and the business as Jukebox scales. We're looking for someone ambitious, curious, full of ideas, and ready to roll up their sleeves—someone with strong taste, a clear point of view, and an even stronger bias toward making things happen. This role will report to the Head of Jukebox. This is a full-time, hybrid role with company benefits based in New York City, NY, (NoMad area) with 3 days per week in the office. The anticipated base compensation range for this role will be $115,000 to $135,000. Compensation will be commensurate with the candidate's experience and local market rates. What you'll do: • Build the Brand – Help define Jukebox's positioning, voice, creative world, and place in culture, with a strong point of view on what will make the brand distinctive and worth caring about., • Create Ideas People Talk About – Develop campaigns, launches, partnerships, PR moments, and unexpected ideas that earn attention and build long-term brand love., • Grow Community & Culture – Shape organic social and creator strategy, finding the people, conversations, trends, and opportunities that can turn consumers into a community., • Bring Jukebox Everywhere – Translate the brand across DTC, retail, paid, PR, and new channels—making sure Jukebox feels unmistakably Jukebox wherever it shows up., • Make It Happen – Take ideas from a brainstorm to something consumers actually experience, navigating budgets, timelines, partners, and cross-functional teams along the way., • Find What's Next – Stay curious about the market, culture, consumers, and emerging brands. Identify whitespace, challenge assumptions, and help determine where Jukebox should go next. About you: • 5+ years of relevant experience, with flexibility on level for an exceptional person., • Genuinely obsessed with brands—the person who notices a great campaign, new creator, emerging brand, or cultural shift before someone sends it in the group chat., • Digital and social instincts are second nature. You understand how brands are built today across creators, communities, content, earned attention, and real-world experiences—not just traditional marketing channels., • A creator as much as an operator. You generate ideas, have strong taste, and can turn a blank page into something people want to engage with., • A builder at heart who thrives when the answer isn't obvious, jumps into unfamiliar problems, and would rather create the playbook than follow one., • Commercially minded enough to know that great brand building ultimately needs to grow the business—and comfortable making choices around budgets, priorities, and impact., • High agency and low ego. Comfortable challenging the thinking in the room, changing your own mind when someone has a better idea, and doing what it takes to move the work forward., • Excited by the chance to have real ownership and outsized impact on a brand still early enough to shape. Why Join Us: • Jukebox is early enough that your ideas can meaningfully shape what the brand becomes., • Work directly with the Head of Jukebox across brand, creative, marketing, retail, and growth—not inside a narrow functional lane., • Move quickly from idea to execution and see your work show up across culture, social, retail, and the real world., • Help build a brand with the ambition to redefine women's personal care., • Be part of an ambitious, high-energy team that cares deeply, moves fast and has a lot of fun doing it. #LI-TC1 #LI-HYBRID #LI-FULLTIME Who We Are: Our core values come naturally and make us a better, more whole, and unique team. We are Bold & Innovative - we are creative, rethink how things are done, and find a way. We Play to Win - we have high standards, we encourage ownership of work, we are scrappy, we act with urgency, and we invest in the outcome of our work. We are Team Squatch - we are humble, help others outside our own wheelhouse, stay positive, have fun, and have approachable and transparent leadership. We offer a competitive salary in a growth-focused & collaborative team environment. Benefits include medical, dental, vision, 401k with Squatch match, and PTO. We also have great perks like healthy snacks, frequent company events, and of course, free products! For Applicants with Disabilities. Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. If you need any accommodations during the hiring process, please let us know when you submit your application and we'll do our very best to adjust as needed. For Information regarding Data Privacy, please review https://privacy.drsquatch.com/. Unsolicited Resume Policy. Dr. Squatch ("DRSQ") employs an internal Talent Acquisition department. Exceptionally, DRSQ may choose to supplement that internal team with support from temporary staffing agencies, placement services, and/or recruiting agencies ("Agency"). Agencies are hereby specifically directed NOT to contact DRSQ employees directly in an attempt to present candidates. DRSQ's Talent Acquisition team is responsible for all candidate presentations to our hiring managers. To protect the interests of all parties, Dr. Squatch will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to DRSQ, including unsolicited resumes sent to a DRSQ email address or mailing address, directly to DRSQ employees, or to DRSQ's resume database will be considered property of Dr. Squatch. DRSQ will not pay a placement, service or other fee for any placement resulting from the receipt of an unsolicited resume. This also includes partial resumes, LinkedIn profiles, general candidate profiles, and/or candidate details or information. DRSQ will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. DRSQ's Talent Acquisition team must provide advance written approval to an Agency to submit resumes and/or profiles for a specific job-opening, and the approval must be in conjunction with a valid fully executed staffing, placement or other service agreement. DRSQ will not pay a fee to any Agency that does not have a fully executed agreement in place prior to submission, receipt and placement of candidates.

Role Purpose As a Guide-Line Support Worker, you will provide confidential and emotional support, guidance, information and signposting to children, young people and adults who contact Bradford District and Craven Mind’s Guide-Line telephone helpline and live chat service. Role Background We are s

Job Description About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry's best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you've found the right job posting. What we're looking for Chef-creators are at the core of what we do at CookUnity. We are looking for an enthusiastic Creator Activation Specialist to help CookUnity's Chef Success team onboard and activate all-new platform creators and support creators in their early stages of growth with CU. In this role, you will learn what makes a CookUnity creator great and creatively support their business growth and platform success. In return, you'll work in a rapidly growing space at the intersection of the food business, culinary creativity, and e-commerce. A successful Activation Specialist will play a key role in ensuring a positive, efficient, and smooth new creator experience throughout the onboarding process. Direct interaction with clients will take place regularly by telephone or web chat. As such, prior experience and comfort in a phone/chat-based customer support environment is a plus. CookUnity offers the best chefs and culinary creators the ability to build and manage their platform food businesses successfully and with great ease. Responsibilities: Onboarding and Activation of New Creators Facilitate the successful launch of new creator brands and products by creating customized onboarding materials, tracking timelines, and ensuring adherence to target launch dates. Creator Support and Education Provide guidance, resources, and front-line support across multiple channels (voice, email, chat, video) to help creators build thriving businesses on the platform. Compliance and Documentation Management Review, process, and maintain accurate records of onboarding documents to ensure compliance with CookUnity standards and guidelines. Process Coordination and Collaboration Collaborate with internal teams to align on requirements, policies, and workflows while monitoring and following up to ensure a seamless onboarding process. Continuous Improvement and Reporting Identify opportunities for process enhancement, contribute to service improvements, and support audits, reporting, and special projects to achieve performance goals. What You Bring We're seeking a candidate with a passion for food and the culinary business, eager to support creators during a critical phase of their journey with CookUnity. • Curious and enthusiastic about learning., • Empathetic and attuned to creator needs., • Self-driven and capable of thriving in a remote work environment., • Strong sense of accountability and responsibility., • Excellent verbal and written communication skills., • Familiarity with food production, culinary brands, and chef-driven businesses is a plus., • A collaborative spirit with a desire to support teammates and grow professionally., • Passionate about educating and supporting creators to achieve their goals., • Flexible and open to adapting in a dynamic environment., • Skilled in managing multiple onboarding projects and prioritizing effectively., • Able to guide creators toward success during their initial platform launch., • Dedicated to refining and scaling implementation processes., • Focused on fostering strong creator relationships from onboarding kickoff through launch (9–12 weeks), ensuring a smooth transition to the Account Management team., • Committed to meeting creator needs comprehensively and professionally.Qualifications, • 1+ years of experience in onboarding or account activation for a culinary physical product business (preferred) or relevant post-secondary education or training in a culinary or foodservice management school, • Ability to work remotely during U.S. EST hours, with a start time no later than 10:00 AM EST., • Experience managing multiple clients or accounts simultaneously., • Proven customer relations skills., • Excellent organizational and time management abilities., • Proficiency with Google Suite, project management tools, and data visualization platforms., • Capable of multitasking and thriving under pressure., • Professional demeanor in all communications with creators, internal teams, and stakeholders., • Experience in roles with administrative, operational, or supervisory responsibilities Benefits Health Insurance coverage 401k Plan ⛱ Unlimited PTO ️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical Paid Family leave Compassionate Leave: 3-5 days each time the need arises AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster. A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly ️‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle ️‍ Personalized Spanish coach Awesome opportunity to join a company that is looking to change how we eat and how chefs work! Compensation All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Pay Range for this position $85,000—$96,000 USD If you're interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. A quick note for all candidates We've recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief "proof of humanity" to confirm that we're connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us: • Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com, • Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you're unsure, feel free to reach out to us on our official LinkedIn Company Page., • We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS., • We'll never ask for payment or personal financial details. If anyone does, please don't share any information and let us know right away. If something ever feels off or you're unsure about a message, we'd much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.

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