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Exciting Associate CX Manager opportunity with our media client. Contract Duration: 9 months through the end of the year. Hybrid with 3 days a week in offices in Englewood Cliffs, New Jersey Our media client is looking for a Customer Experience Associate Manager to optimize our multi-channel support operations and ensure we’re delivering world-class service to our digital subscription customers. The ideal candidate has 3-4 years of operational experience with expertise in intelligent automation. This role requires experience a deep understanding of customer support tools and building workflows with precision. The Associate Manager must be a tenacious and analytical thinker, eager to dive into complex issues and drive impactful improvements in support delivery and customer satisfaction. This position reports to the Director of Customer Experience. Experience Requirements: • 3+ years of experience training and managing customer support agents in a digital business, • Proven ability to help teams and individuals prioritize tasks in a dynamic environment, • 1-2 year experience working with 0assistant/chatbot tools, including content design and conversational flow building, • Excellent written and verbal communication skills, • Strong organizational and time-management skills, • Analytical mindset with attention to detail and a bias toward action Curious and adaptable, with a willingness to explore and test new technologies, • Passionate about solving customer problems and improving CX operations Experience in a digital subscription or membership-based business Familiarity with Kustomer (or similar support platforms) Experience using Piano, Braintree, or similar billing/payment systems Previous experience managing offshore support teams Experience working in a startup or early-stage team environment What You Will Be Doing Top Responsibilities: • Continuously update both the internal and customer-facing knowledge base and workflow documentation for the CX team., • Identify and automate recurring workflows across our CX teams., • Experiment with tools, build prototypes, test automations, and help us redesign how we can automate interactions across different channels – without sacrificing customer support quality., • Analyze CX data (efficiency, quality, customer sentiment) to spot patterns and opportunities for automation, • Document and improve current-state processes, SOPs, and tooling flows with an eye toward scalability and clarity, • Establish governance for the support center and chatbot content to ensure consistency, accuracy, and relevance across channels, • Define and execute the roadmap for AI-powered support experiences, including chatbot, agent assist, and IVR Continuously improve containment and resolution rates by optimizing bot flows, self-service experiences, and knowledge delivery, • Stay on top of emerging trends in AI and customer support technology, proactively proposing innovations that improve customer and agent outcomes, • Collaborate cross-functionally to embed AI support moments into the broader customer journey, aligning with engagement and revenue goals, • “Dogfood” Our Products: Proactively test and explore our digital products as a customer would., • Surface UX or journey issues and collaborate with product teams to address them. Note:, • All new CX team members are expected to work as full-time support agents for the first 3 months to develop deep empathy for our customers and frontline team.

Duration: 9 Months Job Description: • We're looking for an experienced Customer Experience Associate Manager to scale and optimize our multi-channel support operations and ensure we’re delivering world-class service to our digital subscription customers., • The ideal candidate has at least 3+ years of experience successfully growing and coaching support teams in fast-paced, collaborative environments., • This role requires strong operational and communication skills, a deep understanding of customer support tools and platforms, and a passion for solving problems., • The Associate Manager must be a tenacious and analytical thinker, eager to dive into complex issues and drive impactful improvements in support delivery and customer satisfaction. This position reports to the Director of Customer Experience. Responsibilities: • Lead Day-to-Day Support Operations: Manage frontline operations across multiple contact channels. Monitor KPIs, quality assurance, and coach team members to improve performance and customer outcomes., • Oversee Offshore Support Team: Manage daily execution of support by our offshore partners, including staffing, scheduling, and escalation handling. Conduct weekly calibration sessions and maintain alignment with business goals., • Train Support Team: Create clear, effective training materials and lead training sessions for both new team members and existing agents needing refresher support., • Prioritize and Manage Team Workflows: Collaborate with the CX Director to set clear priorities for the support team. Ensure the most urgent and impactful work is being addressed while helping the team balance daily tasks, project work, and time-sensitive issues., • Drive Cross-Functional Alignment: Partner with Product, Marketing, Engineering, and other internal teams to stay up-to-date on digital product enhancements and roadmap changes. Ensure changes are accurately reflected in support documentation, scripts, and training materials., • Translate and Advocate: Act as a liaison between Customers and technical/product teams. Clearly articulate customer pain points and advocate for the customer by “translating” complex issues and solutions into understandable, actionable insights., • Identify and Solve Root Issues: Analyze support trends, uncover systemic issues, and “connect the dots” to identify areas of friction for customers. Present compelling narratives to internal stakeholders about why these issues matter and how to fix them., • Maintain and Improve Support Content: Own the creation, maintenance, and optimization of internal and customer-facing knowledge base articles, macros, and FAQs to ensure CX agents have timely and accurate resources., • Monitor and QA Communication Channels: Oversee real-time ticket/chat queues to ensure SLAs are met, tone and content of interactions are on-brand, and agents are resolving issues with clarity and empathy., • Drive Process Improvements Through Data: Review ticket trends, chat transcripts, feedback forms, and behavioral data to surface actionable insights. Recommend updates to scripts, training, and workflows that improve customer satisfaction and team efficiency., • Champion Tool Adoption and Training: Stay up to speed on CX platforms and tools. Design and lead structured training programs to onboard agents to new features/tools and ensure they’re confident and successful., • “Dogfood” Our Products: Proactively test and explore our digital products as a customer would. Surface UX or journey issues and collaborate with product teams to address them., • Collaborate Across CX Ops: Partner closely with the CX Operations Manager to ensure aligned priorities, leverage shared tools, and coordinate cross-functional initiatives., • Note: All new CX team members are expected to work as full-time support agents for the first 3 months to develop deep empathy for our customers and frontline team. Experience: • 3+ years of experience training and managing customer support agents in a digital business, • Proven ability to help teams and individuals prioritize tasks in a dynamic environment, • 1+ year experience working with virtual assistant/chatbot tools, including content design and conversational flow building, • Excellent written and verbal communication skills, • Strong organizational and time-management skills, • Analytical mindset with attention to detail and a bias toward action, • Curious and adaptable, with a willingness to explore and test new technologies, • Passionate about solving customer problems and improving CX operations Skillsets: • High school About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ___ US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Internal Job ID: 26-05530 Recruiter Name: Sangeeta Contact: 201-932-1363

Key Responsibilities Lead AI integration and automation initiatives from concept through production, ensuring alignment with business goals, timelines, and return on investment Design, build, and maintain API-based integrations between an enterprise AI chatbot and internal systems such as ITSM, docu

Job Description At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. About UsMindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.About the Team The Platform and Productivity team sits at the core of Mindbody's growth, delivering robust tools and AI-powered solutions that elevate customer support, improve operational efficiency, and unlock self-service revenue expansion. In this role, you will elevate the experiences of our customers, internal teams, and business partners by elevating the workflows that power Mindbody's most critical platforms. In this role you will elevate the experiences of our: • Identity Platform: Mindbody's end-to-end identity ecosystem across business and consumer products, delivering simple, secure, and intuitive account management and login experiences., • AI Assistant: Transform our customer-support chatbot into an intelligent, AI-driven assistant capable of handling complex tasks and end-to-end workflows. You'll shape the vision, interactions, and systems that evolve it from reactive support to a proactive problem-solving partner. This opportunity is ideal for someone who thrives on turning complex multi-channel problems into intuitive and elegant experiences. What you'll be doing… • Leading a small team of Sr. Designers through complex omni-channel experiences., • Creating the conditions for exceptional work by fostering psychological safety, inspiring ambition, and modeling design excellence., • Championing craft and product excellence through leading by example., • Enabling customer-centric decision making, keeping small business owners at the heart of every decision., • Mapping and analyzing current-state workflows to identify friction points, operational gaps, and opportunities for improvement., • Weaving together physical, digital, and emotional touchpoints across our support and growth channels, orchestrating multi-touch journeys that elevate both the digital and non-digital experiences., • You have at least 7+ years of product design experience including 1-2 years managing designers., • You have a portfolio demonstrating deep craft and end-to-end product thinking on complex systems and workflows., • Want to work in a player/coach role. You want to continue owning design projects while leading a small team of talented designers., • You thrive on complexity and love to dive into broad, deep, and complex problem spaces., • You believe the line is blurry between product and design leadership and jump at opportunities to lead your cross-functional team through ambiguity., • Strong in product thinking: you can form rigorous hypotheses, influence team understanding, and spot new opportunities. You have an ability to analyze qualitative and quantitative insights and translate them into actionable recommendations., • You have an evolving perspective on design's role in AI, automation, and emerging technologies - and how these can enhance creative output and customer value. You see AI as a partner in creativity and efficiency., • Strong understanding of organizational operations and service delivery models, particularly in multi-touchpoint or omni-channel environments., • You've driven strategic initiatives before, and you're just as comfortable zooming out to define vision as you are zooming in to sweat the details. Pay transparency It is Playlist's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Playlist's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The base salary range for this position in the United States is $185k to $235k. The total compensation package for this position may also include performance bonus, benefits and/or other applicable incentive compensation plans. Have we piqued your curiosity? Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

Job Description At ChatBotz.ai, we are seeking a highly skilled and motivated Tech Lead to join our innovative team. As a Tech Lead - Conversational AI, you will play a crucial role in developing and implementing intelligent chatbot solutions that revolutionize businesses. Responsibilities: • Lead the development and implementation of conversational AI solutions using cutting-edge technologies., • Collaborate with cross-functional teams to gather requirements and define project goals., • Design, develop, test, and deploy highly scalable and reliable chatbot solutions., • Ensure the quality, performance, and security of the chatbot applications., • Stay updated with the latest advancements in conversational AI technologies and integrate them into our solutions., • Provide technical guidance and mentorship to the development team., • Conduct code reviews and ensure adherence to coding best practices and standards., • Troubleshoot and resolve technical issues related to chatbot applications., • Collaborate with stakeholders to define project timelines, deliverables, and milestones., • Bachelor's degree in Computer Science, Engineering, or a related field., • Proven experience as a Tech Lead or similar role in developing conversational AI solutions., • Strong programming skills in languages such as Python, Java, or JavaScript., • In-depth knowledge of natural language processing (NLP), machine learning (ML), and deep learning techniques., • Experience with popular conversational AI platforms and frameworks such as Dialogflow, RASA, or Microsoft Bot Framework., • Proficiency in working with cloud platforms like AWS, Azure, or Google Cloud Platform., • Familiarity with chatbot development tools and libraries., • Strong problem-solving skills and ability to think creatively.

Job Description Are you passionate about the future of AI and its potential to transform business operations? Join ChatBotz.ai, an innovative company at the forefront of developing intelligent chatbot solutions. We are seeking a highly skilled and motivated Product Manager to lead our Conversational AI team. As a Product Manager - Conversational AI at ChatBotz.ai, you will play a pivotal role in driving the development and success of our cutting-edge chatbot technology. You will be responsible for overseeing the entire product lifecycle, from ideation to launch and beyond. Your expertise in Conversational AI will shape the future of our chatbot solutions, enabling us to provide personalized and interactive experiences for users. Responsibilities: • Lead the product strategy and vision for our Conversational AI solutions, ensuring alignment with the company's overall goals and objectives., • Conduct market research and analysis to identify customer needs, trends, and opportunities in the Conversational AI space., • Collaborate with cross-functional teams including engineering, design, and business development to define product requirements and specifications., • Drive the product roadmap, making data-driven decisions and prioritizing features and enhancements based on customer feedback and market demand., • Work closely with the engineering team to define technical requirements and ensure successful implementation of new features and functionalities., • Monitor product performance, conduct user testing, and gather feedback to continuously improve the user experience and optimize product performance., • Bachelor's degree in Computer Science, Engineering, or a related field. A Master's degree is a plus., • Proven experience as a Product Manager in the AI or Conversational AI industry., • Strong knowledge of Conversational AI technologies, including Natural Language Processing (NLP) and Machine Learning (ML)., • Familiarity with chatbot platforms, frameworks, and tools., • Excellent analytical skills with the ability to translate complex technical concepts into clear product requirements., • Strong leadership and communication skills to effectively collaborate with cross-functional teams., • Experience in Agile software development methodologies.

Job Description We are currently seeking a highly skilled and experienced Test Automation Manager. As the Test Automation Manager, you will be responsible for leading and managing our automation testing efforts. Your extensive experience in automation testing, along with your proficiency in various automation tools and frameworks, will be essential in ensuring the quality and efficiency of our software testing processes. Responsibilities: • Lead and manage the test automation team, providing guidance and support in implementing effective automation strategies., • Design, develop, and maintain automation frameworks and test scripts using Selenium, UFT / QTP, Botium Testing tool, C#, Chatbot Testing, ComputerVision Testing, Cypress, Katalon, MBT, ML/NLP Testing, PTF, RPA Testing, SAP Worksoft, Service Now, Talos, Test complete, Tosca, UFT, Voice bot/IVR Testing, Automation Testing - UFT / QTP, Botium Testing tool, Chatbot Testing, ComputerVision Testing, Java Script, JDBC, JIRA Administrator - Testing, ML/NLP Testing, Model based testing (MBT), PS Testing, Rest Assured, RPA Testing, SOAP UI, Voice bot/IVR Testing, Web services Testing-SOAP UI., • Utilize your expertise in Karate framework to build and enhance automation testing capabilities., • Collaborate with cross-functional teams to analyze software requirements and design test cases accordingly., • Drive the adoption of best software engineering practices including CI/CD and automated testing., • Stay updated with the latest advancements in automation testing tools and platforms., • Provide leadership in innovation and adoption of leading test platforms/solutions., • Train and mentor team members on automation testing best practices., • 8-12 years of experience in automated testing, with at least 5 years focused specifically on automation testing., • Proficiency in building automation frameworks and writing automation test scripts using Java., • Strong understanding of Java/J2EE development to design, implement, and triage defects or issues., • Expertise in Karate framework is mandatory., • Familiarity with leading tools such as Maven, Jenkins, Bitbucket/Git Repos., • Proven ability to build automation testing frameworks from scratch using tools like Karate, Selenium, Cucumber, Rest Assured, etc., • Solid understanding of good software engineering practices including CI/CD and automated testing., • Excellent problem-solving skills and attention to detail.

Job Description Hi All Job Title : Java Android Developer Exp : 8 to 10 Years Location : Hoboken, NJ, USA Full time - Only W2 Android Engineer (Git/Github, Java, HTTP) | Hybrid - New Jersey Primary Skills GIT,Java Notes Required Skills Job Description Additional Job Details: • This is a very high visibility and tight deadlines project, so having strong technical knowledge and strong communication skills will be very important. What makes a candidate profile stand out to you? • Previous experience with chatbot apps. Job Duties and Skills: • Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans, • Executes Mobile Engineering projects, • Participates in the discovery phase of small to medium size Mobile Engineering projects, • Participates in peer code reviews and team development, • Provides and supports the implementation of business solutions, • Provides mobile engineering support to the business, • Experience with mobile software development using Java., • Experience using distributed source code version control systems (Git/Github), • Experience with the agile methodology Scrum, • Experience with development of mobile network clients using HTTP protocol, REST APIs and Google Cloud Messaging, • Experience with Google Play APIs : Maps, Location, and Cloud Messaging, • Experience with software debugging techniques (debuggers, loggers, crash report tools), • Experience with analysis of memory issues such as memory leaks using memory analyzers tools (DDMS, MAT), • Experience with embedded real time systems with limited resources (memory and processing), • Experience with Android software development, • Experience in design patterns, MVC, data structures and algorithms., • Experience in unit and integration testing Android code., • Published Android application is required.

Job DescriptionHinge is the dating app designed to be deleted In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With millions of users across the globe, we’ve become the most trusted way to find a relationship, for all. About the Role Join Hinge as a Staff AI Engineer, where you’ll lay the cornerstone of our agent-powered future by focusing on Operational AI Systems. You will architect the foundational workflows, guardrails, and tooling that turn AI agents into everyday teammates for our internal support and operations teams. Think of it as building the AI Agent Operating System for critical internal operations: establishing the orchestration layer, standardizing tool schemas, automating the agent lifecycle, instrumenting real-time monitoring, and ensuring every solution is robust, scalable, efficient, and responsible. You’ll collaborate closely with operational specialists and engineers, meet non-technical stakeholders where they are, and deliver value in tight, incremental loops tied directly to solving their biggest problems. Because we’re still early in our agent journey, you’ll enjoy a broad scope with an expectation of mentoring peers, shaping best practices, and defining the north star for AI-native operations at Hinge. If you’re energized by building green-field systems that leverage AI to solve challenging problems, this is your invitation to help write the next chapter of how Hinge deploys AI to create a safer and more meaningful user experience on their journey to find an intimate connection.Responsibilities • Own the technical roadmap for AI automation across high-volume operational workflows, driving discovery and prioritization of high-impact AI automation opportunities while providing hands-on technical leadership from concept to production., • Prototype agentic solutions using the latest platforms and frameworks and integrate them with existing internal and third-party tools and systems., • Deliver reliable, scalable, and robust automations with the appropriate evaluations, guardrails, human oversight, and clear performance monitoring., • Drive adoption by producing documentation, running hands-on training and enablement sessions for non-technical operators, and curating prompt libraries and playbooks that empower self-service iteration., • Collaborate closely with Data Scientists, Data Engineers, Product Managers, Backend Engineers, and the AI Platform Team to ensure a comprehensive and coordinated approach to improving operational efficiency., • Embed safety, privacy, auditability, and responsible-AI standards into every workflow in partnership with Legal and Security teams., • Mentor and educate ML Engineers and Platform Engineers on new trends and research in AI/ML that can be applied to initiatives to improve user outcomes, promote safety, and improve AI-powered products and workflows.What We're Looking For, • Production-grade agent orchestration and state management: Proven ability to design, build, and operate highly reliable multi-step LLM agents, emphasizing state machine design, reliable tool calling, and recovery from failure states within coordination frameworks., • Applied AI engineering & prompt craft: Deep Python skills plus hands-on experience integrating foundation models and crafting robust prompts and utilizing vector databases., • Rapid prototyping & experimentation: Proven ability to ship and iterate quickly. Skilled at leveraging fast proofs of concept and early data to drive continuous tuning and feature improvement with high velocity., • Backend, data-systems & tool integration: Skilled at wiring external services and internal data into agent workflows through well-designed APIs and schemas., • Human-in-the-loop system design: Able to blend automation with human oversight through clear escalation paths, review checkpoints, and moderator tooling., • Operator enablement & training: Talent for translating technical workflows into clear, actionable training for non-technical teams and supporting their day-to-day adoption., • 7+ years of software or machine-learning engineering experience, with a recent focus on AI-driven automation or agentic systems., • 2+ years delivering solutions that combine automated decision support with human-in-the-loop review., • 2+ years designing and tracking operational metrics that demonstrate ROI, accuracy, and user-experience improvements for automated workflows., • 1+ years of hands-on experience designing and operating stateful, multi-step agentic workflows (e.g., LangGraph, AutoGen, or similar internal frameworks) in production, moving beyond simple single-turn chatbot or RAG demos. #Hinge We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Job Title: AWS Connect Developer Location : Remote Compensation : 50-60$/Hr on C2C/1099 Work Authorization: H1B, GC, USC Overview We are seeking a highly skilled AWS Connect Developer with expertise in Node.js, Amazon Connect, and systems integration. The role focuses on designing and developing customer engagement workflows, integrating Amazon Connect with CRMs (including Zoho), ticketing platforms, and other enterprise applications. The ideal candidate will bring strong technical experience and a problem-solving mindset to build scalable, intelligent, and secure contact center solutions. Key Responsibilities · Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions. · Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality. · Build and maintain integrations between Amazon Connectand CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk. · Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms. · Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3). · Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation. · Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools. · Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring. · Troubleshoot issues, optimize integrations, and deliver continuous improvements. Required Qualifications · 5–8 years of software development experience, including 2+ years in Amazon Connect development. · Strong Node.js development skills (backend services, APIs, integrations). · Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting. · Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow). · Exposure to CI/CD pipelines (GitHub Actions, GitLab, AWS CodePipeline, or equivalent). · Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations. · Solid understanding of IAM security, role-based access, and compliance requirements. · Expertise in AWS services: Lambda, API Gateway, Step Functions, DynamoDB, S3, CloudWatch. Preferred Skills · Experience with Amazon Lex, Polly, and Transcribe for conversational AI. · Knowledge of Zoho ecosystem (CRM, Desk, Campaigns, Zoho PhoneBridge API). · Background in contact center technologies such as Avaya, Genesys, or Twilio

Job DescriptionAbout Amigo Amigo partners with healthcare organizations to deploy robust AI infrastructure that directly serves patients and providers. Our agents handle clinical workflows and patient engagement across the entire journey: pre-visit intake, care navigation, post-visit care plans, patient monitoring, and more. We own outcomes, not just delivery. For our customers, we're responsible for agent performance: clinical safety, continuous improvement, measurable patient outcomes. Agents operate autonomously within bounded clinical domains, with clear scope and handoff protocols. That scope expands as we validate performance across populations. We're backed by Tier 1 investors like General Catalyst, GSV Ventures, SVA, and CohoVC. Our work is validated with leading academic medical institutions. Our agents have reached 3M+ patient encounters and are on track to 10x this year. About this role As an Agent PM II at Amigo, you'll own agent quality and outcomes for your assigned customers. You'll lead domain expertise capture -- running structured interviews with clinicians to understand their reasoning patterns -- and translate that expertise into agent design decisions. You'll define what agents should and shouldn't do (Operational Patient Domains), design the evaluation strategy that proves they're working, and own the metrics that customers judge us by. This role requires deep judgment about where to draw boundaries in clinical AI. What you'll do * Lead structured domain expertise interviews with clinical teams -- capturing reasoning patterns, decision frameworks, edge cases, and escalation criteria that become agent design inputs * Define Operational Patient Domains (OPDs): explicit scope boundaries for what agents handle vs. what gets escalated to humans -- with documented inclusions, exclusions, capabilities, and handoff protocols * Design agent behaviors and communication patterns: how agents greet patients, handle sensitive topics, manage frustration, respect clinical boundaries, and maintain appropriate tone across diverse populations * Own the evaluation strategy for your customers: define what metrics capture real quality (not gaming-prone proxies), set thresholds, design test scenarios that cover edge cases, and interpret results * Manage the agent improvement cycle: analyze conversation data to find systemic patterns, prioritize fixes based on patient impact, coordinate implementation with engineers, and verify outcomes * Own customer relationships independently -- running regular syncs, managing expectations during incidents, presenting performance reviews, and aligning on roadmap priorities * Design dynamic behavior specifications: define trigger conditions, instructions, and success criteria for contextual agent behaviors (appointment reminders, medication adherence, care plan follow-ups) * Coordinate cross-functional work across engineering, clinical affairs, and customer success to drive deployment milestones * Build and maintain the customer knowledge base: agent scope documents, clinical protocols, known limitations, and improvement history What we're looking for * 2-4 years of experience in product management, technical program management, or a domain expert role at a technology company * Experience working directly with domain experts (clinicians, lawyers, financial advisors) to extract and codify specialized knowledge * Strong analytical skills -- you can look at conversation metrics and distinguish signal from noise, identify systemic patterns vs. one-off issues, and prioritize by patient impact * Understanding of AI/ML systems at a conceptual level -- you don't need to write code, but you understand how LLMs work, why they sometimes fail, and what makes prompt engineering different from traditional software * Experience defining product scope and boundaries -- you've made "what's in / what's out" decisions and can defend them to stakeholders * Ability to communicate technical concepts to clinical audiences and clinical requirements to engineering teams * Track record of owning outcomes, not just activities -- you measure success by patient impact, not by features shipped * Project management discipline -- you manage multiple workstreams, track dependencies, and surface blockers before they become crises Nice to have * Healthcare domain experience: clinical operations, health tech, digital health, or pharma * Experience with conversation design, chatbot products, or voice AI * Background in quality assurance, evaluation design, or measurement methodology * Familiarity with clinical workflows, EHR systems, or healthcare compliance (HIPAA) * Experience managing enterprise customer relationships * SQL or data analysis skills for deeper metric exploration Benefits Health & Wellness * Comprehensive health, dental, and vision insurance * Daily catered lunch and dinner * Mental health support and wellness coaching * Flexible wellness stipend for fitness, therapy, or personal growth Growth & Development * Annual learning budget for courses, books, or conferences * Conference attendance budget for professional development * Annual team offsite * Academic collaboration opportunities * Unlimited PTO Our Core Values * Patients Win, We Win If patients aren't getting better care, we haven't earned the right to scale. Every internal decision gets pressure-tested: does this make patients' lives better? If we can't draw the line, we question why we're doing it. * High Standards, High Care We hold a high bar for the team because patients are counting on us to get this right. But high standards only work with genuine investment in each other. You can take risks, admit mistakes, and challenge ideas—not despite our standards, but because of them. * Thoughtful Urgency We move fast by default, but speed without judgment is recklessness. The discipline is knowing which decisions are reversible vs. not. In healthcare AI, the companies that win will be fast everywhere they can be and careful everywhere they must be. We build the muscle to do both. * Intensely Measured We instrument patient outcomes, provider ROI, system performance, and clinical accuracy. But data without action is surveillance. Every metric should have an owner, a threshold, and a response plan. If we're measuring something but never acting on it, we stop measuring it. Who Builds With Us * Low ego: Politics and territory don't interest you. The best ideas win, regardless of who has them. * Direct: You say the hard thing, challenge ideas openly, and commit fully once decided. * High agency: You thrive on trust rather than instruction. When you see something is broken, you fix it. You don’t file tickets and wait for someone else. * Bar of excellence: You hold yourself to a bar most people wouldn't, and you want teammates who do the same. * Skeptical: You push back on rules that don’t make sense and question assumptions that haven’t earned their place. Compensation Range: $150K - $170K

Job DescriptionCompany Description SOCOTEC is a provider of niche consulting services within the architecture, engineering and construction industries focusing on high-performance buildings and specialty structures. Through an integrated, holistic approach, our professionals provide solutions for building envelope, energy efficiency, sustainability, code advisory and construction advisory projects SOCOTEC’s combination of expertise, experience and methods are increasingly recognized as best-in-class fueling significant growth. SOCOTEC is proud to announce that it has been officially certified as a Great Place to Work by the renowned global authority on workplace culture, Great Place to Work®. Job Description As an Applied AI Engineer at SOCOTEC, you will be responsible for designing, developing, and deploying AI models that enhance our chatbot program and other AI-driven solutions. You will collaborate with cross-functional teams, including data scientists, software engineers, and business stakeholders, to integrate advanced AI technologies that address real-world challenges within our industry. You will focus on building scalable, efficient, and accurate machine learning pipelines while staying at the forefront of the latest AI advancements. • Developing AI Models: Design and implement machine learning models tailored to natural language processing (NLP) and other AI applications within our chatbot and enterprise systems., • Collaborating with Cross-Functional Teams: Work closely with product managers, data scientists, and software engineers to translate business requirements into intelligent AI-driven solutions., • Building and Maintaining AI Pipelines: Create and optimize end-to-end machine learning pipelines, from data preprocessing to model deployment, ensuring scalability and performance., • Optimizing Model Performance: Continuously fine-tune and improve the accuracy, speed, and robustness of AI models, leveraging techniques like hyperparameter tuning and model optimization., • Implementing Best Practices in AI/ML Development: Ensure the reliability and quality of AI models by following best practices for training, testing, and model evaluation., • Integrating AI Solutions: Work closely with backend engineers to integrate AI models into production environments using tools like LangChain and cloud services., • Staying Updated with AI/ML Trends: Keep up with the latest developments in AI, machine learning, and natural language processing, applying new techniques to improve our technology stack., • Documentation: Provide detailed documentation of AI workflows, models, and algorithms to facilitate collaboration and ensure long-term maintainability., • Perform all duties as assigned by your managerQualifications, • Proficiency in Python and experience with AI/ML libraries such as Scikit-learn, TensorFlow, PyTorch, and Hugging Face., • Strong understanding of natural language processing (NLP) and experience building chatbot or conversational AI systems., • Hands-on experience with AI model development, including data preprocessing, model training, evaluation, and deployment., • Familiarity with AI/ML tools like Jupyter Notebook and cloud platforms such as AWS, GCP, or Azure., • Experience with version control systems (e.g., Git, GitHub) and agile development methodologies., • Ability to optimize model performance and scale AI solutions for production use., • Experience with frameworks like LangChain for building conversational AI workflows., • Familiarity with reinforcement learning, transfer learning, or other advanced AI techniques., • Knowledge of model monitoring, A/B testing, and continuous improvement strategies for AI systems., • Experience with containerization tools like Docker for deploying AI solutions. Additional Information For more information, please visit Job Type: Full-Time, onsite 4 days a week Salary: $90k-$150k All your information will be kept confidential according to EEO guidelines. Socotec is an equal opportunity employer committed to diversity and inclusion in the workplace. SOCOTEC is an Equal Opportunity Employer.

Job Description Role Summary: We’re looking for a motivated Junior Amazon Connect Developer to join our team in building and supporting cloud-based contact center solutions. In this role, you’ll work closely with senior engineers and business teams to design, implement, and optimize scalable systems leveraging Amazon Connect and various AWS services. This is a great opportunity to gain hands-on experience in cloud development and customer engagement technologies. Key Responsibilities: * Contact Flow Development: * Design, develop, and maintain voice and chat contact flows in Amazon Connect. * Implement serverless functions using AWS Lambda (Node.js, Python, or Java). * Incorporate Amazon Lex for conversational chatbot functionality. * System Integration: * Connect Amazon Connect with internal systems and third-party tools using APIs, S3, DynamoDB, and API Gateway. * Support integrations with CRMs like Salesforce or ServiceNow. * Configuration & Optimization: * Set up routing profiles, queues, and agent hierarchies. * Analyze usage data and feedback to improve system performance and call flows. * Monitoring & Maintenance: * Use CloudWatch for logging, monitoring, and alerting. * Troubleshoot production issues and ensure platform reliability. * Documentation & Collaboration: * Maintain up-to-date documentation for all integrations and flows. * Work with QA, DevOps, and product teams to deliver high-quality solutions. Required Qualifications: * 1–3 years of experience in software development or cloud engineering. * Some hands-on exposure to Amazon Connect or similar contact center technologies. * Familiarity with AWS Lambda, Lex, S3, DynamoDB, and API Gateway. * Basic programming knowledge in Node.js, Python, or JavaScript/TypeScript. * Understanding of CI/CD pipelines, Git, and Infrastructure-as-Code (CloudFormation or CDK). * Strong analytical and communication skills. * Willingness to learn and receive training on Amazon Connect. Preferred Qualifications: * AWS Certified Developer or AWS Cloud Practitioner certification. * Experience with Salesforce Service Cloud Voice or similar CRM integrations. * Understanding of telephony, IVR, and ACD systems. * Familiarity with Agile/Scrum development environments.

Job DescriptionDescription: Be the Human Voice That Saves Lives. In a world obsessed with “AI this” and “Chatbot that,” we’re doing something radical: We’re hiring more humans as agents in our call center. At British Swim School, we know that when it comes to a child’s safety, a lot of parents want to be able to talk to real person. And this is important to us. While we do offer lots of technology solutions, we will always need real people with heart, empathy, and the “human touch” to connect with parents about the most important decision they’ll make this year. The Mission: Why Your Voice Matters Drowning remains the number one cause of death for children ages 1 to 4. This isn’t just a statistic; it’s a call to action. As a Call Center Agent, you aren’t just “selling swim lessons” - you are a lifesaver on the other end of the phone. You’ll guide parents through our specialized water safety programs, helping them understand how our lessons protect their children and provide peace of mind. You also speak Spanish - and can consult callers effortlessly in both English as well as in Spanish Since this is a fully remote, home-based role requiring only a computer and a phone, we prioritize talent over traditional barriers and passionately welcome veterans and individuals with disabilities to lead our life-saving mission from the comfort of their own homes. What You’ll Be Doing • Connecting, Not Just Calling: Engage in meaningful, human conversations with parents to explain the vital importance of our mission., • Sales with Soul: Use warm leads to help families find the right program and enroll their children in the nation’s premier water safety and learn-to-swim franchise., • Customer Advocacy: Provide top-tier service by solving problems, answering questions, and being a steady hand for our community., • Sales & Customer Care, • Guide families through enrollment with confidence and enthusiasm., • Handle inbound calls, texts, emails, and tickets with empathy and professionalism., • Ask thoughtful questions to understand family goals and recommend the right class level., • Overcome objections and confidently guide families toward enrollment., • Support retention efforts by understanding concerns and offering thoughtful solutions., • Provide clear explanations of policies, billing, and scheduling., • Admin & Operational After-Sales Responsibilities, • Process cancellations, online enrollments, account updates, and billing changes., • Manage and maintain our in-house ticketing system., • Follow SOPs accurately and consistently., • Document interactions thoroughly to ensure smooth team communication., • Catch errors before they become problems - strong attention to detail is essential., • Balance accuracy with efficiency while managing multiple systems. Who You Are • Distinctly Human: You have a warm, engaging personality and believe that empathy is a superpower., • A Connector: You can easily connect with callers you have never talked to before on the phone., • A Natural Communicator: You can turn a standard inquiry into a life-changing enrollment., • Purpose-Driven: You want a job that offers more than a paycheck - you want to know your work directly contributes to saving lives., • Highly detail-oriented and process-driven., • Strong communicator with a warm, confident phone presence., • Must have sales experience and be conversion driven: Comfortable with sales conversations and asking for the sale., • Able to multitask while maintaining accuracy., • Forward thinker who anticipates issues before they happen., • Call center, sales, admin, or high-touch customer service experience preferred., • Strong computer literacy (Google Suite, CRMs, spreadsheets)., • Ability to follow SOPs and maintain accuracy across systems., • Reliable high-speed internet, computer with webcam, and headset., • Ability to work evenings and weekends (we operate 7 days/week)., • Weekly base pay, • Monthly Commission + performance bonuses (up to 25% extra over base pay upon goal achievments), • Flexible scheduling, • Gym reimbursement (up to $25/month), • 401(k) plan, • Medical insurance options We are the industry leader for a reason. When you join our team, you join a family dedicated to excellence, safety, and making a real-world impact every single day. Be our human voice. Help us ensure that every child is safe in the water. Requirements:

Job DescriptionPosition Overview Atlas Obscura is building a platform that helps millions of people discover the world's most extraordinary places and experiences. We're looking for a scrappy, design-obsessed engineer who builds consumer products the way great product teams do — fast, feel-first, and AI-to-the-core. This isn't a traditional engineering role. We don't need someone who's spent years maintaining legacy systems. We need someone who wakes up thinking about how to make a product feel magical, reaches for AI tools before reaching for boilerplate, and ships things that make people go "wait, how did they build that so fast?" You'll report to the SVP, Head of Engineering & Technology and work closely with Product and Design to build our new native mobile app from the ground up — alongside our web experience. Who You Are You're an AI-native builder. Claude, Codex, or Cursor aren't novelties for you. They're how you prototype, build, refactor, and ship. You've probably already built things with AI that have surprised people. You're a native mobile developer first. You know Swift and understand what makes an iOS app feel genuinely great versus one that feels like a website in a wrapper. You care deeply about how things feel. You've shipped consumer apps and sweated the details: animation curves, responsiveness, and the difference between a tap that feels good and one that doesn't. You think like a designer even if your title has never said so. You move fast and you like it that way. You're not waiting for a perfect spec. You prototype, learn, test, and iterate. You've probably iterated on something multiple times in the time it would take someone else to finish the first version. You come from the startup world. You know what it means to do a lot with a little. You're scrappy in the good sense: resourceful, low-ego, outcome-focused. What You’ll Build • A new native iOS app from scratch — this is a greenfield opportunity, • AI-powered product experiences that feel like the future, not like a chatbot bolted on, • Consumer-facing features on mobile that delight millions of people, • Fast prototypes that go from idea to something real in hours or days, • Brand partnership and editorial experiences that look great and work beautifullyWhat We’re Looking For, • You build with AI by default. Claude, Codex, Cursor, agents, and orchestrators are your everyday toolkit, • Strong native iOS development in Swift — this is a must, • React Native or similar experience for cross-platform flexibility, • You have shipped at least one app to the App Store — you know the submission process, crash analytics, push notifications, and what it actually takes to get something live in people's hands, • You think like a designer: obsessed with feel, flow, and delight, • You're strong on front-end and comfortable enough on the back end to not be blocked, but you don't need to be an infrastructure expert, • You've worked at a startup or early-stage product team, • You can prototype something compelling faster than most people can write a spec, • NYC-based or open to it (we're hybrid)Nice to Have, • Android / Kotlin experience, • Experience with AWS and basic DevOps, • Opportunity to shape the foundation of a platform in growth mode, • Chance to work with a passionate team dedicated to celebrating the world's hidden wonders, • A collaborative culture that values curiosity, creativity, and exploration, • Competitive salary of $115,000-$120,000 commensurate with experience, • Comprehensive health, dental, and vision insurance Powered by JazzHR SEmF6Ya2Ih

Job Description StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. About the Active Support Team: The Active Support team is transforming post-purchase experiences. Our mission is to resolve as many customer issues as possible instantly, without a live agent, while ensuring exceptional service when human support is needed. About the Role: As an Software Engineer II (Backend), you'll build 0-to-1 features for our AI-powered chatbot, creating step-by-step experiences that help customers resolve issues directly in chat using OpenAI and Claude. You'll own a key part of the customer journey; handling orders, ticket substitutions, and refunds, impacting millions of users worldwide. Location: Hybrid (3 days in office/2 days remote) – New York, NYWhat You'll Do • Build and scale intelligent systems from the ground up, shaping the future of automated customer support globally., • Develop agentic AI that takes action on behalf of users, resolving issues faster and smarter., • Create cutting-edge backend solutions powering millions of customer interactions worldwide., • Exposure to AI-Driven User Experiences: hands-on experience building real-world products that integrate and present AI-powered functionality., • Collaborative Engineering Environment: work alongside software engineers of varying experience levels in a team that values thoughtful execution and shared ownership., • 2 - 4 years of software development experience across languages such as Java, Python, Go, or C#, • AI experience with interest in building AI-enabled interfaces and workflows; exposure to tools like ChatGPT, Claude, or other LLM-based systems., • Product-oriented mindset with a passion for building intuitive, high-quality user experiences that balance technical correctness., • Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale., • Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact., • Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.

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Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash