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Williams A/V Systems LLC
Customer Service Assistant
6 days ago
$36–$45 hourly
Full-time
Miami Beach
Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Referring problematic issues that they cannot solve to management Resolving customer complaints and issuing refunds as needed Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information Providing quotations and checking product availability Handling payment transactions Adhering to a company’s policies and procedures at all times when assisting customers • The ability to actively listen to customers so they can adequately gauge and address their needs • Excellent verbal communication skills to clearly share and relay information • Computer literacy, including knowledge of relevant software packages, such as CRM systems • The ability to remain calm and polite when dealing with complaints or challenging clients • Strong problem-solving skills to determine the best possible solutions for client issues • Good command of the English language • Presentable appearance and good hygiene in customer-facing environments
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