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  • Customer Service Assistant
    Customer Service Assistant
    11 days ago
    Full-time
    Union City

    As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I'm interested! What will I get to do in this position? Serve as the first point of contact for customers via phone, email, and in-person. Resolve customer inquiries and complaints promptly and professionally. Maintain customer accounts, update records, and process orders or returns. Collaborate with internal departments to address customer needs and ensure satisfaction. Prepare correspondence, reports, and other documents as needed. Maintain organized filing systems (physical and electronic). Support team members with ads administrative tasks Work week will be Monday - Friday and some weekends if asked Requirements Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview

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  • Youth Program Director
    Youth Program Director
    23 days ago
    $75000 yearly
    Full-time
    Paterson

    Job description: We operate a variety of programs and services in the area of youth development, including after-school programs, teen centers and youth centers. These programs provide academic enrichment and support during non-school time to high school students, and aim to create a career- and college-bound focus among students and families through academic support, health consciousness, parent engagement, field trips, and career exploration opportunities. We are practitioners of positive youth development, working with young people in a way that builds on their existing strengths as a means of overcoming challenges. Program Directors are responsible for coordinating all aspects of management and delivery of the program to address needs of students, families and community members. This includes program development; planning; marketing; recruitment; day-to-day operations; management of partner relationships, event implementation, record-keeping; and evaluation. We seek inspirational individuals with leadership skills who are enthusiastic about helping inner-city youth succeed. In addition to leadership skills, successful candidates will have strong organizational, writing, and program implementation skills. A bachelor’s degree is required and as is experience working with young people. Job Type: Full-time Benefits: Dental insurance, Health insurance, Life insurance, 403(B), Paid time off, Retirement plan, and Vision insurance.

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