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Job Description Job Description: Club Front-End Manager Job Type: Full-Time Schedule :( 10:30am - 1:00pm morning shift) & (2:00pm - 7:00pm mid-day) &( 9:30pm - 1:00am) you are required to work all these shift when joining our team. Report to : Club General Manager Location: 47 Edison Pl, Newark, New Jersey, 07108 The Club Front-End Manager at City Night-Life Entertainment Corp is responsible for managing all front-of-house operations, ensuring a smooth guest experience from entry to exit. This leadership role oversees guest services, front desk staff, ticketing, reservations, coat check, and entry operations. You will ensure all front-end procedures align with company standards, safety regulations, and customer service excellence. Key Responsibilities: • Oversee all front-of-house (FOH) operations including guest entry, check-in, ticketing, and coat check, • Supervise, train, and schedule front-end staff (host/hostess, greeters, ticket agents, etc.), • Ensure excellent customer service is delivered at all guest touchpoints, • Resolve guest issues and complaints professionally and efficiently, • Manage line control and crowd flow at entrances during peak hours, • Coordinate with security, bar, and management teams to ensure seamless club operations, • Maintain cleanliness and organization of front-of-house areas, • Monitor front-end supplies (wristbands, scanners, ticket stock, etc.) and place orders as needed, • Ensure compliance with all health, safety, and age-verification protocols, • Assist with guest list management, reservations, and VIP entry coordination, • 2–3 years of supervisory or management experience in nightlife, hospitality, or entertainment environments, • Strong leadership and team management skills, • Exceptional customer service and interpersonal communication skills, • Ability to remain calm and professional in high-pressure, fast-paced settings, • Experience with ticketing systems, POS, or reservation platforms is a plus, • Basic understanding of health and safety regulations and entry compliance (ID checks, capacity limits, etc.), • Flexible availability, including nights, weekends, and holidays, • High school diploma or equivalent required; hospitality or business coursework is a plus By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job Description Event Operations Coordinator Happier is seeking experienced, part-time Event Operations Coordinators who live and breathe hospitality and can quarterback flawless events across our properties. In this role, you’ll be the on-site point of contact, translating run-of-show plans into smooth execution, liaising with clients and vendors, directing support staff, and ensuring every guest touchpoint feels effortless and on-brand. We are a small, collaborative team. We value can-do attitudes, clear communication, and a respectful, inclusive outlook. You’ll frequently wear multiple hats and jump in wherever needed to deliver best-in-class experiences. Locations we support 99 Scott A mixed-use venue at the intersection of East Williamsburg and Bushwick featuring indoor and outdoor spaces ideal for creative events, private gatherings, and photo/film productions. As a cultural hub, 99 Scott serves Fashion, Art, Culture, and Technology partners and is a true representation of the Happier brand. WSA Operated and developed by Happier People Management, the Water Street Associates (WSA) Building is a modern, 31-floor, 700,000 sq. ft. ecosystem for the Fashion, Arts, Culture, and Technology industries—offering Health & Wellness, Dining, Retail, coworking, offices, and a members’ community. Responsibilities • Serve as on-site lead for assigned events; own day-of coordination and floor management, • Execute the run of show: vendor load-in/out, rentals, F+B timing, stage/AV cues, and room resets, • Conduct pre-event briefings; assign posts and break schedules for support staff; uphold service standards, • Liaise with clients, planners, and vendors; provide timely updates and solutions to maintain timelines and quality, • Oversee guest experience: signage/wayfinding, coat check flow, accessibility needs, VIP handling, and issue resolution, • Monitor compliance with safety, fire code, crowd control, and venue policies; escalate as appropriate, • Manage basic AV checks (mic tests, playlists, projector/LED checks) and coordinate with technicians when needed, • Track event inventory (linens, smallwares, radios, stanchions); reconcile post-event counts and note damages, • Partner with culinary/F+B teams on service sequencing and dietary accommodations; review BEOs and floor plans, • Ensure accurate close-out: incident and shift reports, time sheets, tip sheets when applicable, and photo documentation, • Support light setup and strike as needed (tables, linens, place settings) while primarily focusing on coordination and quality control Requirements • 1–3+ years in event operations, venue coordination, banquet/catering management, or hospitality leadership, • Clear, confident communicator with excellent client-service instincts and problem-solving under pressure, • Proven ability to direct teams, read BEOs/floor plans, and keep events on schedule, • Tech-comfortable: Google Workspace/Microsoft 365; basic POS familiarity; comfort with radios/comms; basic AV literacy, • Knowledge of safety/crowd-control best practices; ServSafe and/or Alcohol Awareness a plus, • Physically able to stand for extended periods, climb stairs, and lift/carry up to 40 lbs as needed, • Flexible availability, including early mornings, late nights, weekends, and holidays; schedules vary by event load Benefits • Training and development with exposure to diverse event formats and premium clients, • Team Member Referral Program: $250 if your referral is hired and remains in role for 3 months, • A collaborative culture across multiple, design-forward properties Compensation • $35.00–$45.00 per hour, based on experience, skills, and qualifications

Job Description SEEKING HOST/HOSTESS/COAT CHECK Seeking presentable, well-spoken host/hostess who can also perform coat check duties once we get into the busy season of Late September through March. Requirements: Weeknight and Weekend Day and/or Night availability is a must. Immediate availability to start training is a must. There are stairs involved for coat check in the fall -- you must be physically able to handle the stairs over the course of the evening. Open Table or other online reservation system experience is a must! Willingness to pick up other shifts in emergency situations is a plus - looking for a team-member. Responsibilities include: Welcoming and informing guests with the MD's direction Seating guests Checking in and retrieving coats Keeping lists of walk-ins and descriptions of all patrons waiting at the bar for their table. If you fit this description, please submit your resume. We will be interviewing this week for immediate hiring. The amount of training necessary is based on your experience level. Host Pay: $23 an hour (based on experience).

Job Description Primary Functions of the Job: Provide first class service and a warm welcome to every Guest whether by telephone or in person. Secondary Functions of the Job: Projects assigned by the Restaurant Manager. Job Responsibilities: 1). Maintain and use all Safety practices and procedures. IMMEDIALTELY report to the Restaurant Manager any unsafe conditions, current or potential. 2). Adhere to designated schedule. 3). Be on the floor 5 minutes before the shift starts and report to the Restaurant Manager. 4). Report to work clean, well groomed and in proper uniform (See Hostess Dress Guide) 5). Set up the Hostess Station for business and follow Opening Check List. 6). Know daily specials and be able to recommend appetizers and desserts. 7). EVERY GUEST, EVERY TIME: Food and Service Consistency (Ensure consistency of service and greeting of all guests). 8). Always follow the cleanliness, grooming standards and uniform policy as stated in the company handbook. 9). Answer all phone calls with a warm and welcoming greeting. Good Morning, Afternoon or Evening and Thank you for calling the South Fin Grill. __ (name) speaking. How may I help you? 10). Be ready to make a Great First Impression to every Guest that walks in the restaurant or calls on the phone. 11). All reservations are very important and must be entered in Open Table while on the phone with the customer. All hostesses must be knowledgeable of our seasonal reservation policies. • Before booking the reservation check in the computer to make sure we have availability, • Find out what date and time for the reservation and how many people in the reservation., • If we do not have availability offer a different time that we have availability for their reservation on that day., • Get the guests name and phone number. Then make sure the number of guests and time of reservation are correct., • Do not book any parties larger then 8 without a managers approval, • All private parties must be booked by a manager 12). The South Fin Grill DOES NOT reserve specific tables for customers. All seating preference is first come, first serve. A customers reservation only ensures that we will have a table available for them in the restaurant. The restaurant DOES NOT take reservations for the outside deck. The deck and window seating are given based on a first come first serve policy. 13). Greet and seat Guests at the appropriate table. Fill out and maintain the seating chart with service times throughout their meal, as well as updating Open Table. 14). Acknowledge regular Guests by their name and use the Guests name when appropriate. Whenever possible, inform the server of the Guests name or any other special needs or requests. 15). Personally, take Guests from the bar to the dining room. 16). If a Guest shows any discomfort with any situation, express a sincere desire to get it solved and immediately communicate with the Manager. 17). Must always control the flow of traffic and seating of guests. DO NOT SEAT MORE THEN 45 GUESTS IN ANY 30 MINUTE WINDOW. When you run out of menus- start a Waitlist. 18). Maintain constant communication of Guest flow and any difficulties with the Manager. 19). Communicate with Kitchen Supervisor about large walk-in parties. 20). Observe traffic patterns and control the flow of the dining room. 21). Have a working knowledge of the menu to answer basic questions. 22). Help Server Assistants clear & reset tables when time permits but REMEMBER your focus remains on the Guests. 23). Consistently, thank every party and invite them to return. 24). Maintain Neat, clean and organized (NCO) workstation and coat check closets. Practice clean as you go policy. 25). Complete side work and assist others with side work if there is time. 26). Complete paper work, discounts and deletes and Closing Duty List. 27). Clock out as soon as the shift is over.

Job Description POSITION OVERVIEW: The Pierre Hotel, one of the world's premier luxury destinations, seeks a qualified host or hostess (part-time) for the restaurant, Perrine. Located in the iconic Pierre Hotel on Manhattan’s Upper East Side. The position requires an ability to provide superior guest service, in a fast-paced, luxury environment. Job Description • The host or hostess is the first point of contact for guests arriving at or telephoning the restaurant, • He or she must maintain an efficient operation of the dining room for excellence in quality, professionalism, and sociability, • Greet guests promptly, courteously, and graciously with eye contact, a smile, and excellent engagement, • The role requires the host or hostess to look after all aspects of the guest's arrival, including coat check, seating, and making the guest comfortable, • Manage the restaurant reservations system, • Take note of special preferences of the guest and update guest history, • In this role, the host or hostess will be instrumental in ensuring our guests are having an enjoyable and memorable dining experience, • Follow the restaurant specific standard operating procedures, • Ability to interact professionally with servers, bartenders, and managers, • Handling and printing of menus including explanations/communication of all menu items as needed, • Assisting with the day-to-day operation of the front and back of house, relating to all aspects of the reception desk QUALIFICATIONS and REQUIREMENTS: • Candidate must have a minimum of 2 years' experience in a hotel restaurant or free-standing restaurant, • New York experience is a plus, • Knowledge of Health and Safety Standards: Adhering to health and safety regulations ensures a clean, safe dining environment for guests and staff alike., • Professional Appearance: Maintaining a polished appearance, including adhering to dress code standards, contributes to a professional atmosphere that reflects positively on the restaurant., • Have a keen interest in New York’s restaurant and dining scene, • A friendly and outgoing personality is essential for this position, • Must be confident, poised, and gracious at all times, • Must be guest focused with excellent verbal and written communication skills, • Strong computer skills are necessary, including Microsoft Office; OpenTable experience is a plus PHYSICAL REQUIREMENTS NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Position: *Must be able to stand for long periods of time

Job Description The Host is responsible for being the first point of contact for all our guests. The Host is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs. This position has an hourly rate of $21.00 + Tips. KEY RESPONSIBILITIES * Follow the posted opening and closing duties. * Take accurate and complete reservations. * Always provide excellent service. * Cooperate with the Maître ’d and the Management team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanor with eye contact and a genuine smile. * Set and maintain the dining room and podium environment and ensure materials are perfectly clean. * Have necessary knowledge of menu items to assist guests as needed. * Assist guest and colleagues courteously and efficiently. * Use the guest’s name appropriately and communicate it to restaurant colleagues. * Assist in seating guests and pulling their chairs. * Assist restaurant colleagues to prepare for service. * Communicate other necessary information with colleagues (i.e. birthdays, anniversaries, special requests). * Communicate through Guest Movement chat group any relevant guest movements, such as Aman F&B VIP chat. * Inform restaurant managers of daily reservations forecast. * Assist in monitoring all guests’ needs. * Log in information about guest preferences. * Check daily for our regular guest preferences and record them in our daily list for the service. * Ensure all soignees are given to the service team. * Assist with coat check as needed. * Assist taking guests to the Jazz Club. * Assist in providing “Magic Service” for hotel guests. * Input member engagements notes. * All other responsibilities assigned by Management. REQUIRED EXPERIENCE AND QUALIFICATIONS * 1 year experience in a luxury hotel environment or similar setting in restaurants or food and beverage. * Must be able to work weekends and have open availability. * Must be capable of working in a team-oriented environment to achieve the hotel’s common goal of guest satisfaction. * Must be able to take constructive criticism and work well in a team dynamic. * Positive, engaging, and energetic personality. * Must be personable and able to anticipate guests’ needs. * Able to be organized, manage time wisely and work with little to no direct supervision. * Very high attention to detail. * Sensitive to cultural nuances. * Excellent communication skills, both written and verbal on English. * Able to handle a multitude of tasks in an intense, fast paced environment. * Excellent people skills and the ability to work under pressure and with various stakeholders. * Ability to maintain a clean and professional appearance as per company policies. * Ability to stand for extended periods of time. * Multi-lingual is a plus. * Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions. * Experience working with SevenRooms is preferred. * TIPS Certified EEO M/F/M/V/D We use eVerify to confirm U.S. Employment eligibility.

Job DescriptionDescription: MAITRE D’ Pay Rate: $28.00 - $32.00 per hour Company Overview: José Andrés Group restaurants have always been centered around our original mission, Change the World through the Power of Food! From fast-casual to fine dining and everything in between, JAG’ers know they all play a critical role in the overall success of our brands. Job Summary The Maitre D’ at our restaurant plays an integral role in ensuring our guests have an exceptional dining experience. Through consistency, efficiency, and passion for the Hospitality Industry, we curate a personalized experience for each guest by following our Core Values - create a memorable service for each other and guests alike. Job Responsibilities • Work in team-oriented, fast-paced, guest-centric environment, • Train current and new employees following the JAG training guidelines to achieve high performance., • Carry beverages on tray when seating guests if guests have have drinks, • Maintain a strong professional presence at the door, in the hotel lobby, and on the floor, • As the Maitre D’ is the first person in contact with guest, you must provide friendly, attentive, and efficient service, • Guide guests through menu while demonstrating memorization of food and beverage menus, • Follow opening, working, and closing sidework responsibilities, • Memorize and comprehend allergens within menu to aid guests in deciding correct items, • Maintain cleanliness + sanitization of coat check, tables and work spaces, • Assist in the coordination of Tour de José and other events throughout the building, • Ability to confidently delegate opening and closing tasks to a team of hosts, • Communicate reservation notes consistently during outlet pre-shifts, • Strong communication skills via phone Requirements: Job Requirements • Open availability a must: minimum of 3 days per week, including weekends and holidays, with flexibility, • Passion for hospitality, guest engagement, and serving others, • 1 - 2 years full-service, high-volume restaurant experience in a host/maitre d’ position, • Strong understanding of communication skills to build trusting relationships with colleagues and guests, • Maintaining a positive, calm, and collected attitude at all times, under pressure and not under pressure, • A yearning to grow and learn, • Have a strong work ethic while leading by example, • A basic understanding of classic cookery, wine, beer, and cocktails, • Ability to carry a minimum of 40 lbs. when needed, • Previous experience with restaurant point-of-sales(POS) systems, • Proficiency with Resy/Open Table, • Excellent at guest relations and conflict resolution, • Professional, business casual attire required, • Culinary and/or Beverage Degree/Certification, a plus

Job Description Host Responsibilities • Provide courteous, prompt service to our guests, • Check voicemails at the beginning and end of every service, • Understand Marcus Live Bar and Grille Host steps of service and consistently execute them with efficiency and grace while maintaining a sense of urgency throughout the service, • Be an expert in navigating Resy, • Ensuring coat check is clean and organized at the beginning and end of each shift, • Responsible for entering guest orders accurately into POS system (Toast) when guests order over the phone, • Communicate guest requests to management when they see anything noted on Resy, • Plotting the reservation book pre-service to optimize turn times and guests in the dining room for every shift, • Effective and timely communication to all FOH team members throughout the service, • Ensure menus are always clean. Discard any that are dirty and make sure to ask management for clean menus at the top of every shift., • Ensure excellent maintenance of the dining room, • Maintain a positive, outgoing demeanor during service, with guests and co-workers, • Be safety-conscious to promote the safety of oneself, co-workers and guests at all times, • Interact with genuine and patient hospitality when speaking to vendors and guests; cultivate relationships with regulars, • Able to multitask and cover multiple FOH roles depending on the demands of the business, including but not limited to Barista, Cashier, Food Runner, Bar Support, • Have a general understanding of Department of Health (DOH) food safety standards, • Perform opening and closing duties, • Maintain a positive, outgoing demeanor during service, • Adhere to company policy and procedures, • Possess a passion for hospitality, teamwork and exceeding guest expectations, • Minimum 1-year Hosting experience in a high-volume restaurant operation, • Knowledge of Resy, OT, Tock or any similar reservation system., • Prior related experience requiring cash handling, excellent customer service, service recovery and problem-solving skills, • Ability to work in a fast-paced environment while managing the needs of guests, • Ability to work cohesively with co-workers throughout the restaurant, • Ability to work a flexible schedule, • Must be punctual with scheduled shifts. Must be available to work evenings & weekends Marcus Samuelsson Restaurant Group is an Equal Opportunity Employer and treats all applicants for employment equally based upon job-related qualifications and without regard to race, sex, color, age, sexual orientation, gender identification, marital status, military or veteran status, national origin, disability, religion, political activity, or any other characteristic protected by law. Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Job Description The Guest Experience Ambassador is responsible for being the first point of contact for all our guests. The Host is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs. This position has an hourly rate of $25 + Tips. KEY RESPONSIBILITIES * Follow the posted opening and closing duties. * Take accurate and complete reservations. * Always provide excellent service. * Cooperate with the Maître ’d and the Management team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanor with eye contact and a genuine smile. * Set and maintain the dining room and podium environment and ensure materials are perfectly clean. * Have necessary knowledge of menu items to assist guests as needed. * Assist guest and colleagues courteously and efficiently. * Use the guest’s name appropriately and communicate it to restaurant colleagues. * Assist in seating guests and pulling their chairs. * Assist restaurant colleagues to prepare for service. * Communicate other necessary information with colleagues (i.e. birthdays, anniversaries, special requests). * Communicate through Guest Movement chat group any relevant guest movements, such as Aman F&B VIP chat. * Inform restaurant managers of daily reservations forecast. * Assist in monitoring all guests’ needs. * Log in information about guest preferences. * Check daily for our regular guest preferences and record them in our daily list for the service. * Ensure all soignees are given to the service team. * Assist with coat check as needed. * Assist taking guests to the Jazz Club. * Assist in providing “Magic Service” for hotel guests. * Input member engagements notes. * All other responsibilities assigned by Management. REQUIRED EXPERIENCE AND QUALIFICATIONS * 1 year experience in a luxury hotel environment or similar setting in restaurants or food and beverage. * Must be able to work weekends and have open availability. * Must be capable of working in a team-oriented environment to achieve the hotel’s common goal of guest satisfaction. * Must be able to take constructive criticism and work well in a team dynamic. * Positive, engaging, and energetic personality. * Must be personable and able to anticipate guests’ needs. * Able to be organized, manage time wisely and work with little to no direct supervision. * Very high attention to detail. * Sensitive to cultural nuances. * Excellent communication skills, both written and verbal on English. * Able to handle a multitude of tasks in an intense, fast paced environment. * Excellent people skills and the ability to work under pressure and with various stakeholders. * Ability to maintain a clean and professional appearance as per company policies. * Ability to stand for extended periods of time. * Multi-lingual is a plus. * Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions. * Experience working with SevenRooms is preferred. * TIPS Certified EEO M/F/M/V/D We use eVerify to confirm U.S. Employment eligibility.

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Job Description The Palm Court Seasonal Guest Experience Agent’s primary responsibility is to improve the guests’ experience through diligent arrival preparation, dining experience post visit and daily operations of the restaurant seating. Create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Seasonal Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals. The Palm Court Seasonal Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience. This position will be driven by a commitment to be the most gracious in hospitality. Compensation: $36 per Hour RESPONSIBILITIES: • Consistently offer a professional, friendly greeting and engaging service, • Understand all colleagues’ tasks in the outlet, • Assist with booking, modifying and cancelling reservations, • Collect, file, distribute and answer to guest feedback and questions, • Have knowledge of all menu items, garnishes, contents and preparation methods, • Assist guests regarding food and beverage menu items in an informative and helpful way, • Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience, • Assist with maintaining menus, • Understand shift end reports in the outlet and the POS system, • Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests, • Coat check responsibilities, • Follow outlet policies, procedures and service standards, • Follow all safety and sanitation policies when handling food and beverage, • Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business, • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas, • This position plays an important role in creating personalized and creative experiences for our guests to elevate their experience., • On some occasions, the ability to work under pressure and prioritize, completing projects start to finish in under two hours, • An eye for detail and strong organizational skills, • A talent for adjusting rapidly, effectively, and intelligently to changing circumstances, • Creative problem solving abilities and passion for creativity, • Strong work ethic, with the ability to work independently and as a member of a team, • Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival, departure, and special needs of VIP dining guests., • Prepare VIP portfolios of Palm Court guests., • Create and leverage relationships with vendors (artists, florists, concierges, etc) to assist in creating these moments, • Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high profile guests or members in accordance with hotel standards, • Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests, • Manage day to day operations at each tea seating while not in the office, • Place pre-arrival calls as per the SOP to identify special requests and obtain arrival times, • Maintain database of guest preferences, habits, and special dates and encourage other employees to do so, • Assist with additional Food and Beverage tasks, as needed, • Understand and communicate promotions and enhancements effectively with colleagues, • Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts, • Maintain consistent and effective flow of communication between management and fellow colleagues., • Arrange for or purchase VIP gifts if required, • Actively participate in daily briefings and meetings, • Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B and Director of Food & Beverage Physical Aspects of Position (include but are not limited to): -Constant standing and walking throughout shift -Occasional lifting and carrying up to 20 lbs -Occasional kneeling, pushing, pulling -Occasional ascending stairs and ramps Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Job Description The Palm Court Guest Experience Agent’s primary responsibility is to improve the guests’ experience through diligent arrival preparation, the dining experience post visit and managing restaurant seating. We empower our agents to create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals. The Palm Court Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience. This position will be driven by a commitment to be the most gracious in hospitality. Compensation: $36 per Hour RESPONSIBILITIES: • Consistently offer a professional, friendly greeting and engaging service, • Understand all colleagues’ tasks in the outlet, • Assist with booking, modifying and cancelling reservations, • Collect, file, distribute and answer to guest feedback and questions, • Have knowledge of all menu items, garnishes, contents and preparation methods, • Assist guests regarding food and beverage menu items in an informative and helpful way, • Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience, • Assist with maintaining menus, • Understand shift end reports in the outlet and the POS system, • Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests, • Coat check responsibilities, • Follow outlet policies, procedures and service standards, • Follow all safety and sanitation policies when handling food and beverage, • Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business, • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas, • This position plays an important role in creating personalized and creative experiences for our guests to elevate their experience., • An eye for detail and strong organizational skills, • A talent for adjusting rapidly, effectively, and intelligently to changing circumstances, • Creative problem-solving abilities and passion for creativity, • Strong work ethic, with the ability to work independently and as a member of a team, • Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival, departure, and special needs of VIP dining guests., • Prepare VIP portfolios of Palm Court guests., • Create and leverage relationships with vendors (artists, florists, concierges, etc.) to assist in creating these moments, • Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high-profile guests or members in accordance with hotel standards, • Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests, • Manage day to day operations at each tea seating while not in the office, • Place pre-arrival calls as per the SOP to identify special requests and obtain arrival times, • Maintain database of guest preferences, habits, and special dates and encourage other employees to do so, • Assist with additional Food and Beverage tasks, as needed, • Understand and communicate promotions and enhancements effectively with colleagues, • Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts, • Maintain consistent and effective flow of communication between management and fellow colleagues., • Arrange for or purchase VIP gifts if required, • Actively participate in daily briefings and meetings, • Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B and Director of Food & Beverage Physical Aspects of Position (include but are not limited to): -Constant standing and walking throughout shift -Occasional lifting and carrying up to 20 lbs -Occasional kneeling, pushing, pulling -Occasional ascending stairs and ramps Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description The role… At Soho Works, a Receptionist, is responsible for welcoming, directing or signing in all members and guests to the Soho Works property. You will also be responsible for maintaining the reception desk, coffee station and handle basic computer / AV duties as well as performing Guest List responsibilities. A successful Receptionist is responsible for being knowledgeable on all aspects of the property, neighborhood and fostering the "home away from home" feeling. We hope that you're a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome! Main Duties • Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner with complete overview of site offerings and where to find additional resources if needed, • Answer high-volume phone lines and conduct office services including courier bookings, binding, bulk, printing, laminating, postage (receiving/sending) etc.; familiarity with all costs/procedures, • Understand best practices when asked question regarding catering menus, hours of operation and amenity availability/pricing, • Maintain a clean, sanitary and safe work environment, reception desk area, coffee/barista station and coat check / AV and IT closet, • Perform Guest List duties and support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set, • Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set, • Build relationships with members and guests and communicate and red flags and positive feedback to management to assess, • Influence a fun and positive atmosphere by being approachable and professional as well as oversight of receptionist assign per shift. Delegate appropriate tasks to receptionists and ensure the task is completed, • Event bookings for users when requested; meeting room bookings for users when requested, • Fully trained in all operational software, • Assist with food set-up for breakfast, lunch, events etc. as needed, • Minimum of 2+ years' experience in a similar role., • Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities., • Must have knowledge of or used similar software previously; OpenTable, Salesforce and basic AV/IT experience, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry or lift at least 40 pounds. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.