Quick Service Restaurants (QSR) Lead - Eataly Flatiron
9 days ago
New York
Job DescriptionCompany Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to: • EAT authentic Italian food at our restaurants, cafés and to-go counters, • SHOP a selection of high-quality Italian, local and homemade products, • LEARN through our classes and our team’s product knowledgeJob Description Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas. • Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met, • Trains, motivates, mentors and organizes team members, • Purchases supplies, beverages and equipment per the direction of the QSR General Manager, • Monitors inventory, checks orders and distributes supplies as needed throughout the department, • Manages transactions and ensures accurate accounting, • Records shift notes and assists with administrative duties such as scheduling when needed, • Ensures department complies with all quality, health, safety and sanitation standards, • Documents, investigates and resolves guest incidents, • Performs other duties as required or assignedQualifications, • High school graduate or equivalent; post-secondary degree preferred, • 2+ years of lead or supervisory experience in food service, • Math skills and ability to handle money accurately, • Strong knowledge of steps of service, • Excellent communication and problem-solving skills, • Knowledge of coffee and coffee production, • Availability to work onsite with a flexible schedule often including evenings, weekends and holidays, • Ability to lift up to 50 pounds, • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting Additional Information • Medical, Dental, Vision Insurance, • Paid Time Off, • Paid Parental Leave, • 401K with match or RRSP, • Bonus program, • Free family meal daily, • Discounts at Eataly, • Classes on products and Italian cuisine, • Referral bonus program