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We’re looking for motivated, engaged people to help make everyone’s journeys better. Job Summary The Local Quality Process Owner is responsible for overseeing and sustaining quality initiatives at the unit level, ensuring alignment with global and regional standards while tailoring practices to local operational needs. Reporting directly to the General Manager, this role plays a key part in embedding a culture of quality across all functional streams. The position also ensures that customer requirements are consistently met through proactive monitoring, training, and collaboration. The Local Quality Process Owner leads local quality projects, supports continuous improvement efforts, and fosters cross-functional engagement to enhance overall performance and customer satisfaction. Annual Salary Range: 105-120k Location: 30 Inip Dr, Inwood NY 11096 Benefits: • 401(k), • Dental insurance, • Disability insurance, • Health insurance, • Paid time off, • Vision insurance, • Daily meals, • Parking Main Duties and Responsibilities Quality Management and Adherence: • Oversee that all agreed customer requirements are consistently met within the local operations., • Coordinate efforts to uphold internal quality standards and specifications., • Define and establish local quality standards and processes to address specific unit needs., • Implement and maintain local Quality Management System (QMS) aligned with global standards., • Support execution of the Quality Roadmap milestones and strategic initiatives. Performance Monitoring and Reporting: • Implement mechanisms to monitor quality performance, identify trends, and report deviations or risks to relevant stakeholders., • Analyze quality metrics to drive data-informed decisions and corrective actions., • Drive local governance and auditing activities to ensure compliance and identify areas for enhancement. Continuous Improvement and Problem Solving: • Lead local quality projects aimed at improving product and service delivery., • Support root cause analysis of quality issues and lead the implementation of preventive and corrective actions., • Identify and facilitate opportunities for continuous improvement within local operational processes. Cross-Functional Collaboration and Support: • Collaborate across departments to ensure seamless integration of quality practices within daily operations., • Act as a liaison between the unit and regional/global quality teams to support alignment and consistency., • Lead the investigation of customer complaints and trends, delivering timely and precise reports to commercial and customer service teams. Quality Culture and Capability Building: • Promote and instill a culture of quality awareness across all levels of the unit., • Develop and deliver quality training to operations teams to support understanding and execution of standards., • Lead local quality awareness campaigns and initiatives to engage staff and reinforce best practices. Education • Minimum of bachelor’s degree in related field or equivalent field experience; advanced degree in related field desirable. Master’s degree preferred. Work Experience • Must have a minimum of 2 years of professional experience in quality management, with demonstrated career growth., • Experience in implementing and maintaining quality systems, standards, and audits, • Preference for experience in airline catering and/or multi-site manufacturing environment., • A proven track record of successful results. Technical Skills • Strong computer literacy and good knowledge of Microsoft Office including Word, Excel, PowerPoint., • Proficiency in quality assurance tools and methodologies., • Excellent interpersonal, influencing, verbal and written communication skills required., • Exemplary English writing skills, with reading and writing proficiency in multiple languages., • Proven teamwork experience in a fast-paced environment., • Passionate and self-motivated., • Detail orientated, flexible and responsive., • Ability to handle multiple tasks and meet tight deadlines. Core Competencies Required • In addition to the previously outlined qualifications:, • Strong understanding of ISO 9001 requirements, including risk-based thinking, process approach, and continual improvement., • Exceptional communication and influencing skills, with the ability to engage and align stakeholders at all levels of the organization., • Strong analytical and problem-solving capabilities, coupled with a results-oriented mindset and a commitment to continuous improvement across various security domains., • Visionary thinking and a passion for pushing the boundaries of what's possible in quality strategy and execution, with a focus on developing innovative solutions., • Strategic Thinking and Execution-ability to translate global strategy into local actions plans., • Stakeholder Engagement – Skilled in aligning priorities across regional and senior stakeholders., • Data & Systems Proficiency – Familiarity with FACs, OTP, and AI tools for quality management., • Customer-Centric Mindset – Experience with VoC programs and customer satisfaction initiatives., • Change Management & Communication – Proven ability to lead transformation and foster quality culture., • Innovation & Technology Awareness – Ability to assess and integrate emerging technologies into processes. gategroup Competencies Required to be Successful in the Job: • Thinking – Information Search and analysis & problem resolution skills, • Engaging – Understanding others, Team Leadership and Developing People, • Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively, • Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: • We treat each other with respect and we act with *integrity*, • We communicate and keep each other informed, • We put our heads together to problem solve and deliver *excellence* as a team, • We have *passion* for our work and we pay attention to the little details, • We foster an environment of *accountability*, take responsibility for our actions and learn from our mistakes, • We do what we say we will do, when we say we are going to do it, • We care about our coworkers, always taking an opportunity to make someone’s day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. We anticipate that this job will close on: 08/17/2026 *For California Residents, please click here to view our California privacy notice.* If you want to be part of a team that helps make travel and culinary memories, join us!

Law Firm Customer Service and Phone Specialist Salary: starting at $45,000–$60,000 position has growth potential Location: Oceanside, NY Job Type: Full-Time, On-Site About Us: We are a growing law practice dedicated to defending businesses against merchant cash advance companies and related financial disputes. We provide strategic legal guidance, negotiation, and defense while focusing on clear communication and strong client advocacy. About the Role: The Customer Service and Phone Specialist will be responsible for speaking with prospective clients, explaining our services, and guiding them through the intake and consultation process. Day-to-day responsibilities include handling inbound and outbound calls, qualifying leads, following up with prospective clients, maintaining accurate records, and helping turn inquiries into clients. You will work closely with attorneys and support staff to ensure a smooth transition from the initial call to legal representation. The role also includes meeting performance goals, participating in ongoing training, and helping improve processes that enhance the client experience and support company growth. Growth Opportunity: There is significant room for growth within the company. As the firm continues to grow, strong performers will have opportunities to take on additional responsibilities, develop their skills, and advance into leadership and management roles. Career advancement also comes with increased financial benefits, including opportunities for higher compensation and greater earning potential as your responsibilities, performance, and contributions to the company grow. Qualifications: -Excellent communication skills – Able to speak and write clearly and professionally. -Customer service experience – Comfortable answering questions, handling concerns, and working with clients. -Sales experience – Able to qualify leads, follow up with prospects, and turn leads into clients. -Training or mentoring experience – Willing to learn quickly and support other team members. -Goal-oriented – Comfortable working toward sales goals and performance targets. -Professional experience – Experience in a legal, financial, or professional services environment is a plus. -Computer skills – Comfortable using CRM systems, email, spreadsheets, and basic office software. -Organized and dependable – Able to manage multiple tasks, maintain confidentiality, and work well in a fast-paced environment. -On-site availability – Must be able to work on-site in Oceanside, NY. -Education – High school diploma or equivalent required. Additional education in business, communications, or a related field is a plus.

Resident Counselor Part-Time Position Are you compassionate, dependable, and looking for a rewarding opportunity where your work can make a meaningful difference in the lives of others? Project REAL is seeking dedicated Residential Counselors to join our team. In this role, you will support adults with mental health disabilities as they work toward greater independence and achieve their personal goals within a community residential setting. Key Responsibilities Residential Counselors are responsible for the supervision, support, and care of the individuals residing in our programs. Responsibilities include: • Ensuring the health, safety, and well-being of residents, • Supporting residents with daily living activities and personal goals, • Implementing scheduled recreational and program activities, • Documenting services and residents’ progress, • Assisting with the development and implementation of individualized service plans, • Participating in semiannual and annual resident review meetings, • Advocating for residents’ needs, • Helping residents identify and overcome challenges, • Working collaboratively with program staff and other service providers Qualifications Applicants must meet one of the following requirements: • Master’s or Bachelor’s degree in a human services-related field, • Associate degree in a human services-related field and at least three years of human services experience, • High school diploma or equivalent and at least five years of human services experience, • Other professional qualifications approved in writing by the New York State Office of Mental Health Some local travel is required. A valid driver’s license is required. What We Offer Full-time employees are eligible for an excellent benefits package that includes: • Health, dental, and vision coverage, • Life insurance, • Retirement plan, • Tuition reimbursement, • Generous paid holidays, vacation time, and paid time off Our Ideal Candidate Is: • Dependable and reliable, • Compassionate and people-oriented, • Comfortable interacting with residents and working as part of a team, • Adaptable and able to respond to changing priorities, • Capable of working independently, • Calm, professional, and effective in challenging situations, • Committed to helping others achieve greater independence Preferred Experience and Certifications • At least one year of caregiving or human services experience, • Current CPR certification Project REAL is proud to be an Equal Opportunity Employer.

About the Role A property management company is seeking an organized, detail-oriented Legal Secretary / Office Assistant to support a senior executive who also manages the organization’s legal matters. This hybrid role combines executive assistant responsibilities with light legal-secretarial support and is well suited to someone who enjoys keeping a busy leader organized across business and legal activities. Responsibilities • Manage the executive’s calendar, correspondence, and daily task list., • Provide personal organization and scheduling support., • Complete data entry and maintain accurate records and files., • Organize legal and business documents., • Answer and direct phone calls and emails professionally., • Handle confidential business and personal information with discretion., • Assist with administrative and organizational projects as needed. Qualifications • Strong organizational skills and attention to detail., • Excellent written and verbal communication skills., • Ability to manage competing priorities and changing schedules., • Proficiency with Microsoft Office or Google Workspace., • Familiarity with legal terminology or a legal office environment is a plus, but not required; training is available., • Previous experience as an executive assistant, legal secretary, or personal assistant is preferred. Position Details • Full-time, in-person position., • Standard business hours. This company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, or any other legally protected status.

We are seeking a dedicated and organized Legal Secretary to provide comprehensive administrative and secretarial support to our attorneys. The ideal candidate will be an integral part of our small, dynamic team, ensuring the smooth operation of daily legal activities. Responsibilities include: • Preparing, formatting, and proofreading legal documents, correspondence, and pleadings., • Managing attorneys' calendars, scheduling appointments, and coordinating meetings., • Organizing and maintaining both physical and electronic case files and documents., • Assisting with court filings, including e-filing., • Handling incoming and outgoing communications, including phone calls and emails., • Performing general office duties such as ordering supplies, managing mail, and maintaining office equipment., • Assisting with billing and expense reports as needed. Qualifications: • Proven experience as a Legal Secretary or in a similar administrative role within a law firm., • Proficiency in legal terminology and legal document formatting., • Excellent organizational and time management skills., • Strong written and verbal communication abilities., • Proficient in Microsoft Office Suite (Word, Excel, Outlook)., • Ability to handle confidential information with discretion., • A proactive attitude and ability to work effectively in a fast-paced environment., • Bilingual language required. (SPANISH & ENGLISH)